customer support executive Jobs in Karachi

customer support executive

customer service representative Jobs in Karachi

customer service representative

customer sales representative Jobs in Karachi

customer sales representative

customer support representative Jobs in Karachi

customer support representative

call center representative Jobs in Karachi

call center representative

customer voice agents

Mars BPO

Job Description: We are seeking enthusiastic and dedicated individuals to join our team as Call Center Representatives. In this role, you will handle inbound and outbound calls, provide excellent customer service, and support sales and operational activities.If you are a strong communicator who enjoys helping others and thrives in a fast-paced environment,Key Responsibilities:<ul><li>Handle outbound calls to customers</li><li>Provide information about company services</li><li>Maintain professional communication with clients</li><li>Achieve daily and weekly sales targets</li><li>Work collaboratively with the team</li></ul>Requirements:<ul><li>Minimum education: Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Excellent communication skills in [English/Local Language].</li><li>Customer-focused with strong problem-solving abilities.</li><li>Good English communication skills</li><li>Basic computer knowledge</li><li>Ability to work in a team</li><li>Punctual and responsible attitude</li></ul>What We Offer:<ul><li>Professional working environment</li><li>Hands-on training for dialer and call handling</li><li>Career growth opportunities</li><li>Supportive team and management</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Voice Agents

LeadNexis

The responsibilities of a Manager HR in a Call Center (especially in Karachi/BPO industry) are mainly focused on recruitment, employee management, compliance, and performance support because call centers have high hiring volume and high employee turnover.Here are the main responsibilities of an HR Manager in a Call Center:1. Recruitment &amp; Bulk Hiring<ul><li>Conduct mass hiring of call center agents (sales/support).</li><li>Post jobs on platforms like LinkedIn, Indeed, Facebook groups, Rozee.pk.</li><li>Screen CVs and conduct initial interviews and voice/accent assessments.</li><li>Coordinate interviews with operations or campaign managers.</li><li>Maintain a continuous pipeline of candidates.</li></ul>2. Onboarding &amp; Employee Documentation<ul><li>Manage joining formalities and orientation sessions.</li><li>Prepare offer letters, contracts, and employee files.</li><li>Ensure employees understand company policies and call center rules.</li></ul>3. Attendance, Payroll &amp; HR Operations<ul><li>Monitor attendance, late coming, and leave records.</li><li>Coordinate salary processing, commissions, and incentives.</li><li>Maintain HR databases and employee records.</li></ul>4. Employee Relations<ul><li>Handle employee complaints and grievances.</li><li>Resolve conflicts between agents, team leads, or managers.</li><li>Maintain a healthy and disciplined work environment.</li></ul>5. Performance Management<ul><li>Coordinate with Team Leads and Operations Managers.</li><li>Track employee KPIs such as:</li><li>Sales performance</li><li>Call quality</li><li>Attendance</li><li>Manage warnings, performance improvement plans (PIP), and appraisals.</li></ul>6. Training &amp; Development<ul><li>Identify training needs for agents.</li><li>Arrange communication, accent, and product training.</li><li>Help improve employee productivity and retention.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager HR

The Talenters

Outwerk Solutions is actively seeking experienced and results-oriented Calling Agents to play a pivotal role in boosting our company's sales. Freshers with excellent English communication skills are also encouraged to apply .As the voice representing our organization, the call center representative should exhibit exceptional English communication and interpersonal skills.Key Responsibilities:<ul><li>Quickly master and recall scripts for our services during calls.</li><li>Foster enduring customer relationships by exceeding expectations in customer engagement.</li><li>Proactively generate sales leads and adeptly manage the sales pipeline.</li><li>Discern customer needs, clarify information, investigate issues, and provide effective solutions or alternatives.</li></ul>Requirements:<ul><li>Previous experience in the Call Center Industry is highly advantageous.</li><li>We also welcome fresh candidates with strong English speaking skills.</li><li>Proficiency in phone and verbal communication, complemented by active listening.</li><li>Exceptional English communication skills and a talent for interpersonal interactions.</li><li>Demonstrated competitiveness and self-assuredness.</li><li>Self-motivated with a relentless commitment to achieving results.</li></ul>Join our Outwerk Solutions team and become an indispensable part of our sales force. Whether you're an experienced professional or just starting your career, if you possess excellent English communication skills, we urge you to apply.Working days : Monday-FridayPart time: 6pm-1amFull time:6pm -3amIn Ramadan shift starts at 7:30 pmPlease share your CV at +92 3493613193 (WhatsApp) Walk-In Interviews between 08:00pm to 09:00pmLocation: Park Avenue, 1st Floor, Suit No. 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, Karachi, Pakistan.Job Types: Full-time, Part-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

International Call Center Representative (part time/full time)

AppedologyPK Recruitment

We are seeking a highly strategic and forward-thinking SEO Team Lead to own and scale organic growth across a multi-brand portfolio. This is a leadership role requiring deep technical expertise, strong commercial acumen, and hands-on experience in modern search ecosystems including AI-driven and generative search.The ideal candidate has 5+ years of proven SEO experience, at least 2 years in a leadership or senior strategic capacity, and a demonstrable track record of driving qualified leads and revenue through organic channels.This is not a maintenance role. You will be accountable for performance, team development, and measurable business outcomes.Core ResponsibilitiesTechnical SEO Leadership<ul><li>Conduct comprehensive technical audits (crawlability, indexation, site architecture, Core Web Vitals, JS rendering).</li><li>Oversee schema markup implementation (Organization, Product, FAQ, Review, Breadcrumb, etc.).</li><li>Manage canonical strategy, redirects, robots.txt, XML sitemaps, and structured data integrity.</li><li>Ensure all portfolio domains are optimized for both traditional crawlers and AI agents.</li><li>Maintain mobile-first performance standards and HTTPS integrity across brands.</li></ul>On-Page SEO &amp; Content Strategy<ul><li>Lead commercial-intent keyword research and high-value lead generation strategies.</li><li>Optimize on-page elements (title tags, meta descriptions, internal linking, heading structure).</li><li>Develop E-E-A-T frameworks (credible authorship, citations, factual density, brand transparency).</li><li>Eliminate keyword cannibalization across brands.</li><li>Build modular content structures optimized for AI extraction and citation.</li></ul>Off-Page SEO &amp; Authority Building<ul><li>Execute white-hat link acquisition strategies (digital PR, editorial placements, outreach).</li><li>Monitor backlink health and manage toxic link disavowals.</li><li>Strengthen brand mentions and UGC presence across platforms influencing AI citations (Reddit, Quora, G2, Trustpilot, etc.).</li></ul>Organic Lead Generation &amp; Funnel Optimization<ul><li>Optimize full organic funnel: SERP ? landing page ? lead capture.</li><li>Prioritize mid- and bottom-funnel content that converts.</li><li>Align SEO strategy with PPC to optimize keyword coverage and reduce acquisition costs.</li><li>Track qualified lead metrics via CRM platforms (HubSpot, Salesforce, or equivalent).</li></ul>AI &amp; Next-Generation Search (Mandatory)Generative Engine Optimization (GEO)<ul><li>Optimize content for visibility in ChatGPT, Perplexity, Gemini, Copilot, and other AI systems.</li><li>Structure content using semantic clarity and entity alignment to improve citation probability.</li><li>Monitor and grow AI citation share beyond traditional rankings.</li></ul>Answer Engine Optimization (AEO)<ul><li>Target AI Overviews, featured snippets, and voice search visibility.</li><li>Optimize for zero-click search presence with authoritative answer formats.</li><li>Track AI appearance rate and citation overlap across search features.</li></ul>AI-Integrated Workflow<ul><li>Leverage AI tools (ChatGPT, Claude, Gemini, Surfer AI, etc.) responsibly for clustering, auditing, and analysis.</li><li>Apply editorial oversight to maintain E-E-A-T integrity.</li><li>Conduct AI-assisted competitive gap analysis and SERP intent mapping.</li></ul>Leadership Responsibilities<ul><li>Lead and performance-manage a team of SEO specialists (technical, content, outreach).</li><li>Conduct weekly syncs and structured monthly performance reviews.</li><li>Align SEO initiatives with Brand, Web Development, PPC, and Legal teams.</li><li>Deliver executive-level reporting connecting SEO activity to revenue, CPL, and Share of Voice.</li><li>Identify team skill gaps and lead hiring and coaching initiatives.</li><li>Proactively monitor competitor movements and algorithm changes.</li></ul>Required QualificationsEducation<ul><li>Bachelor&rsquo;s degree (mandatory) from a reputable accredited university.</li><li>Master&rsquo;s degree or MBA is a plus.</li><li>Industry certifications (Google, SEMrush, HubSpot) are advantageous.</li></ul>Experience<ul><li>5+ years of hands-on SEO experience with verifiable ranking and lead growth results.</li><li>2+ years in a senior or leadership capacity.</li><li>Experience managing multiple brands or client accounts simultaneously.</li><li>Proven collaboration with Paid Media and Development teams.</li><li>Agency or multi-brand in-house experience preferred.</li></ul>Technical Proficiency<ul><li>SEO Tools: Ahrefs, SEMrush, Screaming Frog, Sitebulb</li><li>Analytics: GA4, GTM</li><li>Reporting: Looker Studio, Power BI, or Tableau</li><li>Search Performance: Google Search Console, Bing Webmaster Tools</li><li>UX Tools: Microsoft Clarity, Hotjar, heatmapping tools</li><li>CMS: WordPress, Shopify, or similar</li><li>Bonus: SQL, BigQuery, structured data validation tools</li></ul>Communication<ul><li>Exceptional written and verbal English communication skills.</li><li>Ability to present complex SEO insights to non-technical leadership clearly and confidently.</li><li>Strong executive reporting capability.</li></ul>Key Performance Indicators (KPIs)<ul><li>Top 3 rankings for priority commercial keywords</li><li>Month-on-month qualified organic lead growth</li><li>Consistent non-branded traffic growth</li><li>AI citation share growth across LLM platforms</li><li>Share of Voice improvement</li><li>Portfolio-wide technical health benchmarks</li><li>Team execution efficiency and output qualityWhat We Offer</li><li>5 working days (Monday&ndash;Friday)</li><li>Medical insurance</li><li>Provident fund</li><li>Market-competitive salary</li><li>Free pick &amp; drop service</li><li>Strategic leadership exposure and multi-brand ownership</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Team Lead SEO

Outwerk Solutions is hiring Call Center Agents !!Experienced agents or candidates with good communication skills are encouraged to apply<ul><li>We offer a basic salary + commissions</li><li>Should be able to speak in English</li><li>Friendly environment</li><li>Attractive commission structure</li><li>Market competitive salary</li></ul>Key Responsibilities:<ul><li>Quickly master and recall scripts for our services during calls.</li><li>Foster enduring customer relationships by exceeding expectations in customer engagement.</li><li>Proactively generate sales leads and adeptly manage the sales pipeline.</li><li>Discern customer needs, clarify information, investigate issues, and provide effective solutions or alternatives.</li></ul>Requirements:<ul><li>Previous experience in the Call Center Industry is highly advantageous.</li><li>We also welcome fresh candidates with strong English speaking and listening skills.</li><li>Proficiency in phone and verbal communication, complemented by active listening.</li><li>Exceptional English communication skills and a talent for interpersonal interactions.</li><li>Demonstrated competitiveness and self-assuredness.</li><li>Self-motivated with a relentless commitment to achieving results.</li></ul>Freshers with excellent English communication skills are also encouraged to applyPart time: 06:00 pm- 01:00 amFull time: 06:00 pm- 03:00 amIn Ramadan shift starts at 7:30 pmWorking Days: Monday-FridayPlease share your CV at +92 3493613193 (WhatsApp) Walk-In Interviews between 08:00pm to 09:00pmLocation: Park Avenue, 1st Floor, Suit No. 101, Block 6, P.E.C.H.S, Sharah-e-Faisal, Karachi, Pakistan.Earn Up to 100kJob Types: Full-time, Part-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Call Center Representatives - Part time/Full time

Vision-Link

Experienced Telecom Female Sales Agents Required (DU / Etisalat Campaign)Company: Visionlink InnovationLocation: Federal B Area, KarachiJob Type: Full-Time &ndash; Morning Shift Call Center (UAE Telecom Campaign)Visionlink Innovation is looking for experienced telecom sales agents who have previously worked on DU or Etisalat campaigns and understand UAE telecom products and sales processes.Job ResponsibilitiesOutbound telemarketing for UAE telecom servicesSelling DU / Etisalat home internet, business internet, and SIM packagesAchieving monthly sales targetsMaintaining professional customer communicationRequirementsExperience in DU or Etisalat telecom campaign is mandatoryStrong English communication skillsConfidence in outbound sales and closing dealsCall center sales experience preferredCompensation &amp; BenefitsBasic Salary: PKR 25,000 &ndash; 40,000 (based on experience)High Commission StructurePerformance bonusesProfessional training and growth opportunitiesFriendly work environmentOffice LocationPlot No. 489, Gulberg TownFederal B Area Block 16, Opposite Lucky One Shopping Mall KarachiApply NowSend your CV to: Visionlinkinnovation@gmail.comWhatsApp: +92 313 0381642Pay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Female Sales Executives

Anekor Pakistan

We are urgently hiring Deputy Manager Export for one of our clients from Manufacturing Industry, located in Karachi.Responsibilities<ul><li>Manage end-to-end export process including order confirmation, documentation, shipment, and payment follow-up.</li><li>Coordinate with production, planning, and logistics teams to ensure timely dispatch of export consignments.</li><li>Prepare and review export documentation.</li><li>Liaise with freight forwarders, clearing agents, banks, and government authorities.</li><li>Ensure compliance with international trade regulations and company export policies.</li><li>Monitor export performance and achieve assigned sales targets.</li><li>Identify and develop new international markets and customers.</li><li>Handle customer inquiries, pricing, quotations, and contract negotiations.</li><li>Track receivables and coordinate with finance for payment realization.</li><li>Prepare export reports for management review.</li></ul>Requirements:<ul><li>BBA/MBA</li><li>5&ndash;8 years of relevant experience in export operations within a manufacturing company.</li><li>Strong knowledge of export documentation, LC handling, Incoterms, and international shipping procedures.</li><li>Hands-on experience dealing with freight forwarders, clearing agents, and banks.</li><li>Proven ability to manage international clients and achieve export sales targets.</li><li>Proficiency in MS Office and ERP systems.</li></ul>Salary: Market CompetitiveInterested candidates can apply at: heena@anekorpakistan.com cc: jobs@anekorpakistan.comJob Type: Full-timeWork Location: In person

Deputy Manager Export

Explore 604+ Customer voice agents in Karachi this March. Find roles across top companies and apply now to boost your career.