business development executive-it & cybersecurity (sales)

chief operations officer (coo) - telecommunications | saudi arabia

cloud engineer / cloud infrastructure engineer

oracle fusion enterprise contracts integration lead

alternate comsec manager

business development executive-it & cybersecurity (sales) Jobs in Riyadh

cctv operator

chief operations officer (coo) - telecommunications | saudi arabia Jobs in Riyadh

cloud engineer / cloud infrastructure engineer Jobs in Riyadh

cyber security officer

Naseej

<div></div><div><div><div><div><div><p>We usually respond within <b>a week</b>
</p></div></div></div></div><div></div><div><div><div><b>Company Description:</b></div><div>
Naseej is a leading technology company committed to harnessing the power of digital transformation in learning &amp; knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech &amp; Digital transformation. Naseej website: <b>https://www.naseej.com/</b></div><div><b>
Job Summary:</b></div><div>
The Cybersecurity Manager is responsible for leading and governing cybersecurity operations across <b>Naseej and its affiliates</b> (Corporate and subsidiaries) within <b>Saudi Arabia and regional operations (UAE, Qatar, Egypt, etc.)</b>.</div><div>
The role ensures the protection of information assets, infrastructure, and digital platforms through effective <b>cybersecurity governance, risk management, compliance, and operational security controls</b>, while building a <b>security-first culture </b>across the organization.</div><div><b><br>
Key Responsibilities:</b></div><div><b>
Cybersecurity Governance &amp; Compliance</b></div><ul><div><div>
Develop, implement, and maintain cybersecurity governance frameworks aligned with <b>NCA</b>, <b>SAMA</b>, <b>CST</b>, and <b>ISO 27001</b> requirements.</div></div><div><div>
Ensure continuous compliance with national cybersecurity regulations and regulatory mandates.</div></div><div><div>
Define and maintain cybersecurity policies, standards, procedures, and guidelines.</div></div><div><div>
Manage cybersecurity maturity assessments and improvement roadmaps.</div></div></ul><div><b>
Risk Management</b></div><ul><div><div>
Lead enterprise cybersecurity risk assessments and maintain the cybersecurity risk register.</div></div><div><div>
Identify, assess, and monitor cyber risks and recommend appropriate mitigation strategies.</div></div><div><div>
Oversee vulnerability management and penetration testing programs.</div></div></ul><div><b>
Security Operations &amp; Incident Response</b></div><ul><div><div>
Oversee Security Operations Center (SOC) activities and incident response readiness.</div></div><div><div>
Lead cybersecurity incident handling, investigation, and post-incident reviews.</div></div><div><div>
Ensure implementation and effectiveness of security controls including firewalls, endpoint protection, IDS/IPS, and DDoS mitigation.</div></div></ul><div><b>
Business Continuity &amp; Resilience</b></div><ul><div><div>
Develop, maintain, and test <b>Business Continuity (BCP)</b> and <b>Disaster Recovery (DR)</b> plans from a cybersecurity perspective.</div></div><div><div>
Ensure cyber resilience across critical systems and platforms.</div></div></ul><div><b>
Reporting &amp; Stakeholder Management</b></div><ul><div><div>
Prepare and present periodic cybersecurity posture reports to senior management and relevant regulators.</div></div><div><div>
Act as the primary point of contact for cybersecurity audits, assessments, and regulatory reviews.</div></div></ul><div><b>
Awareness &amp; Capability Building</b></div><ul><div><div>
Lead cybersecurity awareness and training programs for employees and management.</div></div><div><div>
Promote a security-first mindset across business and technical teams.</div></div><div><div>
Mentor and manage cybersecurity team members and external service providers.</div></div></ul><div></div><div><b>
Requirements</b>:</div><ul><div><div>
Bachelor&rsquo;s degree in <b>Cybersecurity, Computer Science, Computer Engineering</b>, or a related field.</div></div><div><div><b>
6&ndash;8 years of cybersecurity experience</b>, with at least <b>3 years in a managerial or leadership role</b>.</div></div><div><div>
Proven experience in <b>SaaS and Cloud sectors</b></div></div><div><div>
Deep understanding &amp; Hands-on experience with<b> NCA cybersecurity compliance</b>, <b>CST</b>, and <b>ISO 27001.</b></div></div><div><div>
Solid knowledge of security operations, incident response, and vulnerability management.</div></div><div><div>
Good understanding of <b>IT Service Management (ITIL)</b> and enterprise IT environments.</div></div></ul><div>
Other Preferred Qualifications:</div><ul><div><div>
Master&rsquo;s degree in Cybersecurity or a related discipline.</div></div><div><div>
Professional certifications such as:</div><ul><div><div><b>
CISSP</b>, <b>CISM</b>, <b>CISA</b></div></div><div><div><b>
ISO 27001 / ISMS Lead Implementer or Lead Auditor</b></div></div><div><div><b>
CEH</b></div></div><div><div><b>
ITIL</b> (preferred)</div></div></ul></div></ul>
</div></div><div><div><div><div><b>Department</b></div>
<div>Cyber Security
</div><div><b>Locations</b></div>
<div>Riyadh
</div><div><b>Employment type</b></div>
<div>Full-time
</div><div><b>Nationalities that can apply.</b></div>
<div>Saudis
</div></div></div></div><div></div><div><div><div><div><p><b>CONTACT
</b></p><div><b>Sameh Saleh</b></div>
<div>Regional Talent Acquisition Lead &ndash; Human Resources &amp; Admin Support
</div></div></div></div></div><p></p><div><div><div><div><div><div>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About Naseej</b></h2>
<div><div>Bringing together the latest technological advancement and know-how to support organizations in their digital transformation journey, Naseej offers a comprehensive suite of platforms and services, to empower organizations and enable them to focus on achieving their strategic objectives, fostering innovation, and maximizing productivity in the digital era.</div>
</div></div><div><div><b>Founded in </b>1989
</div><div><b>Co-workers </b>500</div></div></div></div></div><p></p>

Cybersecurity Manager

Rentokil Initial

<div><p>The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker&reg; standards.</p><p>
He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience.</p><p>
Rentokil Boecker&reg; Operations Officer - Corporate is held accountable for the below job responsibilities:</p><ul><li>Implement the standards set in Rentokil Boecker&reg; Operations Manual.</li><li>Schedule appointments as per client&rsquo;s availability.</li><li>Arrange a proper dispatching for all teams.</li><li>Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.</li><li>Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.</li><li>Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.</li><li>Arrange and confirm distribution of promotional items as per the marketing calendar.</li><li>Communicate with the sales department regarding new clients; check and sign the Survey Sheet.</li><li>Handle call backs and solve them within 48 hours.</li><li>Follow up on the Call Back report.</li><li>Ensure all vehicles have Rentokil Boecker&reg; warning signs (Fumigation, Floor warning signs, etc.), bait stations&rsquo; service records and other labels.</li><li>Generate and submit the assigned reports to concerned management.</li><li>Handle the client&rsquo;s data accurately and timely on Rentokil Boecker&reg; systems.</li><li>Review submitted treatment reports and take action when deemed necessary.</li><li>Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.</li><li>Schedule yearly pest control treatments and follow up on their execution.</li><li>Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.</li><li>Advise technicians on pending payments to be collected from clients.</li><li>Prepare an overtime report and submit it to the Operations Manager for approval.</li><li>Assist the Operations Manager in preparing and delivering training sessions when needed.</li><li>Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts.</li><li>Act as a PMP ambassador and enhance communication between PMP and other team members.</li><li>Handle all PMP related requests (leaves, loans, uniforms, certificates&hellip;) and communicate them to concerned parties.</li></ul><b><br>
Requirements</b><ul><li><br>
Bachelor&rsquo;s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.</li><li>At least 2 years of experience in operations or relevant field.</li><li>Proficiency in English is a must. Arabic is a plus.</li><li>Effective decision making and problem-solving skills.</li><li>Excellent verbal and written communication skills.</li><li>Remarkable attention to details.</li></ul><b><br>
Benefits</b><ul><li><br>
Competitive Salary</li><li>Medical Insurance</li><li>Yearly ticket to home country</li><li>22 Vacation days per year</li></ul></div>

Operations Officer

Rawaj - Human Capital Management

<div><p><b>Leverage your expertise and join the dynamic team of a leading Saudi telecommunications company.</b></p><p>
As a <b>Chief Operating Officer (COO)</b>, you will lead and oversee the company&rsquo;s overall operations, ensuring operational excellence, efficiency, and alignment with strategic objectives. You will play a critical role in driving performance, scaling operations, and enabling sustainable business growth.</p><h2 class="jobSectionHeader"><b>
Key Accountabilities</b></h2><p><b>
The position involves:</b></p><ul><li>
Lead and manage all day-to-day operations of the company, ensuring efficiency, quality, and continuous improvement across all functions.</li><li>
Develop and implement operational strategies aligned with the company&rsquo;s vision and long-term business objectives.</li><li>
Drive organizational performance across a business with approximately SAR 300 million turnover, ensuring optimal utilization of resources.</li><li>
Oversee cross-functional departments including operations, commercial, finance, and support functions to ensure alignment and synergy.</li><li>
Establish and monitor KPIs, performance metrics, and operational frameworks to ensure targets are achieved.</li><li>
Ensure compliance with Saudi regulatory requirements and telecommunications industry standards.</li><li>
Lead transformation initiatives, process improvements, and digital optimization to enhance operational efficiency and customer experience.</li><li>
Collaborate closely with the executive team and board on strategic planning, reporting, and performance reviews.</li><li>
Oversee risk management practices to ensure operational stability and business continuity.</li><li>
Drive cost optimization initiatives while maintaining high service quality and operational standards.</li><li>
Build, lead, and mentor a high-performing leadership team, fostering a culture of accountability, innovation, and excellence.</li></ul><h2 class="jobSectionHeader"><b>
Knowledge, Skills, and Experience</b></h2><p><b>
We are Looking for:<br>
</b><br>
</p><ul><li>Bachelor&rsquo;s degree in Business Administration, Engineering, Finance, or a related field (MBA is highly preferred).</li><li>
Minimum of 12&ndash;15 years of progressive leadership experience, with at least 5 years in a senior executive role (COO, Operations Director, or equivalent), preferably within telecommunications or large-scale organizations.</li><li>
Proven track record in managing large-scale operations and driving business performance.</li><li>
Strong strategic thinking with hands-on execution capabilities.</li><li>
Extensive leadership and people management skills, with experience leading cross-functional teams.</li><li>
Strong financial and commercial acumen with the ability to manage budgets, costs, and profitability.</li><li>
Excellent stakeholder management skills, including experience engaging with senior leadership and boards.</li><li>
Exceptional communication and presentation skills in both Arabic and English.</li><li>
Ability to work under pressure, manage multiple priorities, and deliver results in a fast-paced environment.</li></ul></div>

Chief Operations Officer (COO) - Telecommunications | Saudi Arabia

ValueMentor

<div><div><b>Job Summary
</b></div><div>We are seeking a dynamic and results-driven <b>Sales Consultant </b>to join our Cybersecurity team. The Sales Consultant in Cybersecurity is responsible for driving revenue growth by identifying, developing, and closing sales opportunities for cybersecurity solutions and services. This role involves working closely with clients to understand their security needs, providing expert advice, and delivering tailored solutions that protect their digital assets.<br>
</div><div></div><br>
<div><b>Key Responsibilities, Deliverables / Outcomes
</b></div><div>Identify and pursue new business opportunities within assigned territory or verticals.
</div><div>Understand client security challenges and position our solutions to address their needs.
</div><div>Develop and maintain a robust sales pipeline through proactive prospecting and networking.
</div><div>Deliver compelling presentations and product demonstrations to decision-makers.
</div><div>Collaborate with technical teams to ensure tailored solutions for clients.
</div><div>Achieve and exceed sales targets and KPIs.
</div><div>Stay updated on cybersecurity trends, threats, and compliance requirements.
</div><div>Proven experience in B2B sales, preferably in IT or cybersecurity.
</div><div>Strong knowledge of cybersecurity solutions (e.g., network security, endpoint protection, cloud security).
</div><div>Excellent communication, negotiation, and relationship-building skills.
</div><div>Ability to work independently and in a fast-paced environment.
</div><div>Bachelor&rsquo;s degree in Business, IT, or related field (preferred).
</div><div>Maintaining positive interpersonal relationships with team members and other departments / staff by demonstrating productivity, initiative, flexibility, cooperation, and commitment to the success of Sales Team<br>
</div><div></div><br>
<div><b>Key Skills
</b></div><div>Proven experience in <b>sales </b>, preferably in <b>cybersecurity or IT solutions </b>.
</div><div>Strong understanding of cybersecurity concepts (e.g., network security, endpoint protection, cloud security, compliance).
</div><div>Excellent communication, negotiation, and presentation skills.
</div><div>Ability to build relationships with customer and their technical stakeholders.
</div><div>Self-motivated with a results-driven approach.<br>
</div><div></div><br>
<div><b>Key Competencies
</b></div><div>Attention to Detail
</div><div>Willingness to Learn
</div><div>Integrity &amp; Accountability
</div><div>Communication
</div><div>Organization / Planning : Time Management</div></div><div></div>

Business Development Executive-IT & CYBERSECURITY (SALES)

PepsiCo

<div>Overview :
<p><b>
We Are PepsiCo</b></p><div></div><p><br>
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes <b>LAY&rsquo;S &reg;️, DORITOS &reg;️, CHEETOS &reg;️, GATORADE &reg;️, PEPSI &reg;️, QUAKER &reg;️</b> and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</p><div></div><p><br>
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</p><div></div><p><br>
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</p><div></div><p><br>
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</p><div></div><div><b><br>
Join PepsiCo, dare to transform.</b></div>
Responsibilities:
<div><b>
JOB PURPOSE</b></div><div>
Maintain security of Company property and buildings. Notify Company officials and local authorities of theft, damage, or other threatening or emergency conditions.</div><div></div><div><b><br>
PRINCIPAL ACCOUNTABILITIES</b></div><ul><li>
Maintain security guard at the gates and verify credentials of persons seeking entry.</li><li>
Make periodic inspections around the perimeters of the property, and check door locks and windows.</li><li>
Make periodic inspections in plants and offices. Notify nearest manager or supervisor in case of emergency.</li><li>
Notify authorities of suspicious activity or emergency situations, then notify nearest manager or supervisor.</li><li>
To implement, sustain and participate in the continual improvement of the Security (PGS-SSR) by submitting the reporting daily basis ,(Access control, LP Reports ,Management System (MS) at area of responsibility in accordance to the legislations, PepsiCo GEHSMS and relevant Security CAT standards, EHS standards, ensuring proper controls for all security hazards and risks associated with all activities/areas are in place and EHS targets are achieved.</li><li>
Operated Cctv and security devices</li><li>
Control shift all security man</li></ul>
Qualifications:
<div><b>
Knowledge/Skill</b></div><br>
<p></p><ul><li>
Diploma degree.</li><li>
Knowledge of emergency procedures for fire, trespassing, and other situations.</li></ul><div><b>
Experience</b></div><br>
<div></div><ul><li>
Experience in a relevant role is preferred.</li></ul><div><b>
Competencies</b></div><br>
<div></div><ul><li>
Honest and trustworthy</li><li>
</li><li>
Good Communication.</li><li>
Should have a good working attitude.</li><li>
Ability to recognize intruders, confront and stop them.</li></ul></div>

CCTV Operator

Muller's Solutions

<div><p>M&uuml;ller's Solutions is looking for a talented Containerization Platform Engineer to join our innovative team. In this role, you will be responsible for supporting containerized applications, implementing security best practices, developing automation, and monitoring performance to ensure smooth, secure, and efficient operation. Operates 24x7x365 to assist in the deployment, configuration, and management of containerization platforms (e.g., Docker, Kubernetes).</p><p>
</p><p><b>Key Responsibilities:</b></p><ul><li>
Design and implement containerization strategies using technologies such as Docker and Kubernetes.</li><li><ul><li>Implement security best practices for containerization environments, including image security, network security, and access control. Conduct security assessments and audits to identify and remediate vulnerabilities.</li></ul></li><li>
 Support the deployment and configuration of containerization platforms, ensuring the correct setup of containerized applications in accordance with best practices for performance and security. Provide technical assistance to users, developers, and operations teams. Address and resolve issues related to containerized applications, networking, storage, and orchestration.</li><li>
Design and maintain CI/CD pipelines to automate the deployment of containerized applications.</li><li>
Serve as the primary technical contact for application and DevOps teams utilizing the platform.</li><li>
Monitor and enhance container performance and resource utilization.</li><li>
Evaluate the performance of containerized environments to identify performance bottlenecks and improve resource allocation. Implement monitoring tools to track container health, performance metrics, and logs. Create automation scripts and tools for managing environments, deploying applications, and scaling resources. Establish CI/CD pipelines to streamline the build, test, and deployment workflows. Generate and update documentation, guides, and knowledge base articles.</li><li>
Guarantee the high availability and scalability of containerized applications.</li><li>
Work closely with development teams to create optimized container images and enhance application deployment.</li><li>
Diagnose and resolve issues related to containerized environments.</li><li>
Collaborate with Level 2 support teams (Operating Systems, Network, Storage) to tackle underlying infrastructure challenges.</li><li>
Document processes and architecture thoroughly.st practices for container management.</li><li>
Stay current with the latest trends and technologies in containerization and cloud services.</li></ul><br>
<b>
Requirements</b><p><b><br>
Requirements:</b></p><ul><li>
Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>
Hands-on experience with containerization technologies, preferably Docker and Kubernetes.</li><li>
A minimum of 1-2 years of direct, hands-on experience with Kubernetes or OpenShift is essential.</li><li>
3-5 years of experience in a relevant role within DevOps, Cloud, or Systems Engineering is preferred.</li><li>
A solid grasp of microservices architecture and deployment methodologies is required.</li><li>
Experience with cloud platforms, including AWS, Azure, or Google Cloud, is necessary.</li><li>
Proficiency in scripting languages such as Python or Bash for automation purposes is required.</li><li>
Familiarity with Infrastructure as Code (IaC) tools like Terraform or Ansible is an advantage.</li><li>
Exceptional troubleshooting skills and the ability to thrive in a fast-paced environment are critical.</li><li>
Strong communication abilities and experience in collaborative work across teams are essential.</li><li>
Work together with L2 teams (Operating System, Network, Storage) to address fundamental infrastructure challenges.</li><li>
Monitor the performance of containerized environments to detect bottlenecks and optimize resources. Implement monitoring tools for container health, performance metrics, and logging. Create automation scripts and tools for managing environments, deploying applications, and scaling resources. Establish CI/CD pipelines to automate build, testing, and deployment processes. Develop and maintain documentation, user guides, and knowledge base articles.</li></ul><br>
<b>
Benefits</b><p><br>
Why Join Us:</p><p></p><p>
Opportunity to work with a talented and passionate team.</p><p>
Competitive salary and benefits package.</p><p>
Exciting projects and innovative work environment.</p></div>

Containerization Platform Engineer

Infinite pl

<div>
 <strong>
  Infinite pl,
 </strong>
 is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.
 <br/>
 <br/>
 <strong>
  Infinite pl&rsquo;s
 </strong>
 mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.
 <br/>
 <br/>
 <strong>
  "We're not just players; we're game-changers."
  <br/>
 </strong>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We are seeking an experienced Operations Manager to lead the technical operations team responsible for running a mission-critical platform with a target availability of 99.99%. The role will ensure service stability, SLA achievement, ITSM process compliance, security and regulatory compliance, and continuous improvement across operations. The Operations Manager will own day-to-day service operations, major incident leadership, operational readiness, vendor coordination, and reporting to senior stakeholders
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Objectives:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee stable operations for the platform with 99.99% availability
  </li>
  <li>
   Enforce and continuously improve ITSM processes (Incident, Problem, Change, Request, Release, Knowledge, CMDB)
  </li>
  <li>
   Ensure SLA / SLO compliance, operational readiness, and performance reporting
  </li>
  <li>
   Maintain strong security posture and ensure adherence to applicable compliance requirements
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1) Service Operations Leadership
  </li>
  <li>
   Oversee the platform operations team (NOC/Operations Engineers/SRE-like functions as applicable) to ensure reliable, secure, and high-performing services
  </li>
  <li>
   maintain clear operating rhythms: daily ops reviews, weekly service health checks, monthly SLA reviews, and quarterly service improvement plans
  </li>
  <li>
   Drive on-call readiness, shift coverage, escalation paths, and decision-making during critical events
  </li>
  <li>
   2) ITSM Process Ownership &amp; Compliance
  </li>
  <li>
   Own and enforce ITSM processes end-to-end
  </li>
  <li>
   Audit operational adherence and drive corrective actions for non-compliance
  </li>
  <li>
   3) SLA, Availability, and Reliability Management
  </li>
  <li>
   Ensure continuous tracking and achievement (availability, response time, resolution time, performance)
  </li>
  <li>
   Manage availability and resilience practices: redundancy validation, capacity planning, proactive monitoring, and performance tuning
  </li>
  <li>
   Lead post-incident reviews and drive measurable improvements
  </li>
  <li>
   4) Security &amp; Compliance, Partner with security teams to ensure:
  </li>
  <li>
   Timely patching and remediation
  </li>
  <li>
   Secure configuration baselines
  </li>
  <li>
   Audit readiness and evidence collection
  </li>
  <li>
   Incident response alignment and reporting
  </li>
  <li>
   Enforce least privilege access and periodic access reviews
  </li>
  <li>
   5) Monitoring, Observability, and Operational Tooling
  </li>
  <li>
   Ensure comprehensive monitoring and alerting coverage for infrastructure, applications, APIs, databases, integrations, and security events
  </li>
  <li>
   Ensure operational toolchain effectiveness (ITSM tool, monitoring, CI/CD visibility, CMDB, asset management)
  </li>
  <li>
   6) Stakeholder &amp; Vendor Management
  </li>
  <li>
   Act as the primary operations interface for internal stakeholders and external partners/vendors
  </li>
  <li>
   Manage vendor SLAs and ensure effective collaboration for incident resolution, patching, upgrades, and service improvements
  </li>
  <li>
   Provide clear operational communications during incidents and planned maintenance
  </li>
  <li>
   7) Reporting &amp; Governance
  </li>
  <li>
   Produce weekly/monthly service reports including SLA performance, availability, incidents, trends, risks, and improvement actions
  </li>
  <li>
   Maintain an operational risk register and ensure mitigation plans are executed
  </li>
  <li>
   Present service health and improvement plans to leadership
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or equivalent experience
  </li>
  <li>
   5+ years in IT operations / production support roles, with 2+ years leading teams for critical services
  </li>
  <li>
   Strong hands-on understanding of operating high-availability platforms (24/7 environments)
  </li>
  <li>
   Proven experience implementing and running ITSM processes in production (ITIL-aligned)
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical &amp; Professional Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deep understanding of incident/problem/change management, operational readiness, and service governance
  </li>
  <li>
   Experience with cloud and modern platform operations (e.g., cloud infrastructure, APIs, containerized services) is preferred
  </li>
  <li>
   Ability to define, track, and improve operational KPIs and reliability metrics
  </li>
  <li>
   Strong stakeholder management, structured communication, and decision-making under pressure
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Certifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ITIL Foundation / ITIL Managing Professional (or equivalent ITSM certification)
  </li>
  <li>
   ISO 27001 awareness/certification or security-related certifications
  </li>
  <li>
   Cloud certifications (GCP) is a plus
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Model:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Full-time, includes on-call leadership and participation in major incident bridges as required
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   <br/>
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  </li>
 </ul>
 Infinite pl ♾️ - where innovation meets logistics, and the journey is Infinitely boundless!
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 Let's disrupt logistics together and explore infinite opportunities!
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 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Operations Manager

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