hr specialist

senior category specialist m/f Jobs in Qatar

senior category specialist m/f

analyst - investments operations Jobs in Qatar

analyst - investments operations

applied analytics specialist Jobs in Qatar

applied analytics specialist

cafm helpdesk operator

data analyst contact center wfm specialist

<div>
 
 Job Summary
 
 
 
 We are seeking a detail-oriented and analytical
 
 Data Analyst
 
 with experience in a
 
 contact centre environment
 
 and strong
 
 Workforce Management (WFM)
 
 capabilities. The ideal candidate will be responsible for analysing operational data, optimizing workforce planning, and delivering actionable insights to improve performance, efficiency, and customer experience.
 
 
 
 
 Key Responsibilities
 
 
 
 Data Analysis &amp; Reporting
 
 <ul>
 <li>
 Analyze large datasets to identify trends, patterns, and insights related to contact centre performance.
 </li>
 <li>
 Develop and maintain dashboards and reports using tools such as
 
 Power BI
 
 or
 
 Tableau
 
 .
 </li>
 <li>
 Provide daily, weekly, and monthly performance reports (KPIs, SLAs, service levels, etc.).
 </li>
 <li>
 Support data-driven decision-making through accurate and timely analysis.
 </li>
 </ul>
 
 Workforce Management (WFM)
 
 <ul>
 <li>
 Perform
 
 forecasting
 
 of call volumes, workload, and staffing requirements.
 </li>
 <li>
 Develop and manage
 
 scheduling plans
 
 to ensure optimal resource utilization.
 </li>
 <li>
 Conduct
 
 real-time monitoring (RTA)
 
 of contact center operations and recommend adjustments.
 </li>
 <li>
 Analyze shrinkage, occupancy, and adherence metrics to improve efficiency.
 </li>
 </ul>
 
 Process Improvement
 
 <ul>
 <li>
 Identify operational inefficiencies and recommend process improvements.
 </li>
 <li>
 Collaborate with operations and team leaders to enhance productivity and service delivery.
 </li>
 <li>
 Support continuous improvement initiatives through data insights.
 </li>
 </ul>
 
 Data Management
 
 <ul>
 <li>
 Extract, clean, and manipulate data using
 
 SQL
 
 and
 
 Excel
 
 .
 </li>
 <li>
 Ensure data accuracy, integrity, and consistency across reports.
 </li>
 <li>
 Automate reporting processes where possible.
 </li>
 </ul>
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Data Analytics, Statistics, Mathematics, Business, or related field.
 </li>
 <li>
 Minimum
 
 2 years of experience
 
 in data analysis within a
 
 contact center environment
 
 .
 </li>
 <li>
 Strong
 
 Workforce Management (WFM)
 
 experience (forecasting, scheduling, real-time monitoring).
 </li>
 <li>
 Advanced proficiency in
 
 Microsoft Excel
 
 (Pivot Tables, VLOOKUP, Macros preferred).
 </li>
 <li>
 Strong knowledge of
 
 SQL
 
 for data extraction and manipulation.
 </li>
 <li>
 Experience with reporting and visualization tools such as
 
 Power BI
 
 or
 
 Tableau
 
 .
 </li>
 <li>
 Solid understanding of contact center metrics (AHT, SLA, Service Level, Occupancy, etc.).
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 </ul>
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience with WFM tools (e.g., NICE, Verint, Aspect, Genesys).
 </li>
 <li>
 Knowledge of automation tools or scripting (Python is a plus).
 </li>
 <li>
 Experience working in a high-volume customer service environment.
 </li>
 </ul>
</div>

Data Analyst – Contact Center (WFM Specialist)

Spectrum Solution W.L L

Hiring: Workforce Management Specialist (WFM)Location: Qatar Salary: QAR 6,000 &ndash; 8,000 Languages: Arabic &amp; English Gender: Male Experience: 1&ndash;3 years in Workforce Management / Call Center OperationsKey Responsibilities:<ul><li>Workforce forecasting and staff scheduling.</li><li>Capacity planning and intraday workforce management.</li><li>Monitor agent performance and utilization.</li><li>Analyze workload trends and recommend staffing adjustments.</li><li>Coordinate with Operations, Quality, and Training teams to meet service levels.</li></ul>Note: Candidates holding a Freelance Visa or Family Visa are preferred.Interested candidates may send their CVs to 77708191 with the subject line &quot;WFM&quot;.Work Location: In person

Workforce Management Specialist (WFM)

Al Mamoura Corporate Center

About Us: Al Mamoura Corporate Center is a dynamic and innovative organization committed to delivering exceptional corporate services. We value professionalism, collaboration, and continuous improvement. We are seeking a proactive IT Support Specialist to join our team and ensure the smooth operation of our IT infrastructure.Job Description: As an IT Support Specialist at Al Mamoura Corporate Center, you will be the first point of contact for all technical support needs. You will troubleshoot hardware, software, and network issues, provide timely assistance to employees, and help maintain our IT systems to ensure maximum efficiency.Key Responsibilities:<ul><li>Provide first-line support for hardware, software, and network issues.</li><li>Respond promptly to IT-related requests and incidents via email, phone, or ticketing system.</li><li>Install, configure, and maintain computer systems, peripherals, and software applications.</li><li>Monitor system performance and ensure security and data protection measures are in place.</li><li>Assist with IT projects, upgrades, and system implementations.</li><li>Document solutions and maintain an organized knowledge base.</li><li>Collaborate with external vendors and service providers when needed.</li></ul>Requirements:<ul><li>Proven experience in IT support or a similar technical role.</li><li>Strong knowledge of Windows and macOS operating systems, office software, and networking fundamentals.</li><li>Familiarity with troubleshooting hardware, software, and connectivity issues.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.</li></ul>What We Offer:<ul><li>A collaborative and supportive work environment.</li><li>Opportunities for professional growth and training.</li><li>Competitive salary and benefits.</li><li>A chance to contribute to a leading corporate center and make an impact.</li></ul>Pay: QAR7,500.00 per monthWork Location: Remote

IT Support

Hiring: Call Center Quality Assurance Specialist-Location: Qatar -Experience: Minimum 3 Years -Qualification: Bachelor's Degree in Business, Management, or a related fieldKey Requirements:<ul><li>Minimum 3 years of experience in Call Center Quality Assurance.</li><li>Strong understanding of call center operations, customer service protocols, and quality standards.</li><li>Excellent analytical and problem-solving skills.</li><li>Ability to identify improvement opportunities and drive quality initiatives.</li><li>Strong communication, coaching, and feedback skills.</li><li>Good computer proficiency.</li><li>Excellent verbal and written communication skills in English.</li><li>Knowledge of Arabic is an added advantage.</li></ul>Interested candidates may share their updated CV for consideration.Work Location: In person

Call Center Quality Assurance Specialist

AL JAZEERA MEDICAL CENTER

Job Description: IT SpecialistAbout UsAl Jazeera Medical Center is a leading provider of high-quality healthcare services in Qatar, committed to patient-centered care and utilizing the latest medical technology. We are looking for a dedicated and multi-skilled IT professional to manage our technology infrastructure across all branches, ensuring seamless operation for our clinical and administrative teams.Job SummaryThe IT Specialist will serve as the primary technical resource, responsible for the end-to-end management of IT infrastructure, security systems, and user support. This is a critical, hands-on role requiring field mobility, a commitment to system reliability, and strict adherence to data protection standards for patient and employee information.Key Responsibilities<ul><li>Infrastructure &amp; Hardware Management: Oversee IT infrastructure across all branches, including the maintenance and troubleshooting of networks, servers, workstations, printers, and all peripheral devices.</li><li>EHR &amp; System Administration: Manage Microsoft Office 365/Exchange environments and administer/troubleshoot the organization&rsquo;s servers, backup systems, and Electronic Health Record (EHR)/Hospital Information System (HIS) access points</li><li>Security &amp; Surveillance: Maintain, monitor, and troubleshoot CCTV systems and physical security access controls to ensure a secure environment.</li><li>Operational Systems: Manage fingerprint attendance systems and employee onboarding hardware/software; generate accurate attendance reports for the Human Resources department.</li><li>Telephony: Maintain internal communication systems, including PABX and VoIP infrastructure.</li><li>Data Integrity: Execute robust backup protocols, manage data protection measures, and lead system recovery efforts when necessary to ensure zero data loss.</li><li>Technical Support: Provide high-quality first and second-line technical support to medical staff and administrative personnel for all clinical and office software and hardware.</li><li>Field Operations: Travel between branches as required to provide on-site technical and operational support, ensuring consistent service levels across the organization.</li></ul>Qualifications and Experience<ul><li>Education: Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Experience: Minimum of 3-5 years of demonstrable experience in IT and technical support, preferably within a healthcare or medical environment.</li><li>Technical Expertise:</li><li>1. Strong knowledge of Windows Server OS, Active Directory, and domain administration.</li><li>2. Hands-on experience with Microsoft Office 365 and Exchange Administration.</li><li>3. Solid background in network management (LAN/WLAN, firewalls, routing) and information security.</li><li>4. Practical experience with fingerprint/biometric attendance systems and CCTV configuration.</li><li>Soft Skills: Strong English communication skills (spoken and written); excellent problem-solving abilities and time management.</li><li>Mobility: Must have a valid driver&rsquo;s license and the ability to travel between branches to provide field support.</li></ul>Additional Advantages<ul><li>Previous experience working in medical centers, clinics, or hospital environments.</li><li>Experience in designing and printing professional employee ID cards.</li><li>Relevant professional certifications (e.g., CompTIA Network+, Security+, Microsoft Certified: Modern Desktop Administrator, or similar).</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have a Bachelor's degree in Information Technology, Computer Science, or a related field?</li><li>Do you have at least 3 years of experience in IT support or systems administration?</li><li>Do you have experience working within a healthcare or medical environment?</li><li>Are you currently based in Qatar with a valid QID? (Crucial for local hiring)</li><li>Do you have Experience on Windows Server OS, Active Directory, and domain administration.</li></ul>Work Location: In person

IT Infrastracture Administrator

SAIKOR SECURITY TRAINING AND SERVICES PRIVATE LIMITED

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct preventive and corrective maintenance activities to ensure the efficient and reliable operation of equipment and machinery
 </li>
 <li>
 Troubleshoot and diagnose problems and develop and execute maintenance plans to minimize downtime and disruptions
 </li>
 <li>
 Analyst data to identify trends, diagnose problems and develop solutions to improve equipment reliability and performance
 </li>
 <li>
 Collaborate with production teams, management and suppliers to develop and execute maintenance plans that meet organization goals and priorities
 </li>
 <li>
 Ensure that those conducting maintenance activities are in compliance with safety standards and regulations, and identify and mitigate potential safety hazards
 </li>
 <li>
 Develop and maintain technical documentation, schematics and procedures to support maintenance activities
 </li>
 <li>
 Participate in ongoing training and development programmer to enhance skills and knowledge
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A bachelor's degree in engineering or a related field
 </li>
 <li>
 3 years of relevant work experience in mechanical, electrical or industrial maintenance
 </li>
 <li>
 Strong understanding of engineering principles and knowledge of equipment and machinery
 </li>
 <li>
 Ability to analyst information, diagnose problems and develop solutions
 
 
 </li>
 </ul>
 This job is provided by Shine.com
</div>

Plant Maintenance Engineer

up town properties

مطلوب موظفة كول سنتر وحجز مواعيد &ndash; دوام كامل Call Center &amp; Appointment Coordinator &ndash; Full Timeتعلن شركة في الدوحة عن حاجتها إلى موظفة كول سنتر للانضمام إلى فريق العمل.A company in Doha is looking for a Call Center Agent to join the team.طبيعة العمل | Job Description:<ul><li>العمل مكتبي عبر الهاتف فقط</li><li>Office work by phone only</li><li>لا يوجد مقابلة مع العملاء أو استقبال جمهور</li></ul>No face-to-face customer meetings or front desk work<ul><li>الرد على الاتصالات وحجز المواعيد</li></ul>Answer calls and book appointmentsFollow up with clients and update dataالمتطلبات | Requirements:<ul><li>متابعة العملاء وتحديث البيانات</li><li>مقيمة في قطر وموجودة في الدوحة</li><li>Must be living in Qatar and based in Doha</li><li>أنثى فقط</li></ul>Female only<ul><li>العمر لا يزيد عن 35 سنة</li></ul>Age not more than 35 yearsPrevious experience in call center or phone customer serviceFluent English speakingGood computer skillsAble to work under pressureClear voice and professional communicationتفاصيل الوظيفة | Job Details:<ul><li>خبرة سابقة في الكول سنتر أو خدمة العملاء الهاتفية</li><li>إجادة اللغة الإنجليزية بطلاقة</li><li>مهارة استخدام الكمبيوتر</li><li>القدرة على العمل تحت الضغط</li><li>صوت واضح وأسلوب احترافي</li><li>الدوام: 8 ساعات يومياً</li><li>Full-time: 8 hours daily</li><li>الموقع: الدوحة &ndash; قطر</li></ul>Location: Doha &ndash; Qatar<ul><li>الراتب: يتم تحديده وقت المقابلة حسب الخبرة</li></ul>Salary will be decided during the interview based on experienceللمهتمات | For Applicants:يرجى إرسال السيرة الذاتية إلى البريد الإلكتروني التالي:Please send your CV to:khiami.marwa@gmail.comأو التواصل عبر رقم الهاتف / الواتساب:Or contact via phone / WhatsApp:50285508سيتم التواصل مع المرشحات المناسبات لتحديد موعد المقابلة. Only shortlisted candidates will be contacted for interviewPay: QAR4,000.00 - QAR5,000.00 per monthWork Location: Remote

مطلوب موظفة كول سنتر وحجز مواعيد/Call Center & Appointment Coordinator

Explore 300+ Data analyst contact center wfm specialist in Qatar this July. Find roles across top companies and apply now to boost your career.