sales coordinator

sales director

logistics coordinator

company driver

project director

delivery director

Backbase Inc.

<p>As a Delivery Director, you play an integral role in driving the overall regional delivery strategy for your Hub. In conjunction with our RVP Services, RVP Technology, and RVP Sales you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence and continuous improvement.</p> What you'll do <p>In this role, you will be responsible for creating, and managing strong implementation and delivery plans using Agile to meet client goals while keeping Backbase commercial capabilities, delivery capabilities, and capacity in mind. You will do this in collaboration with technical teams.</p><p>You will gain buy-in and support from the broader organization as you establish strategies for effective planning, budgeting, and execution as it relates to your Hub's regional delivery strategy. You will be responsible for financial management, client management, change management, and risk management.</p><p>As you ramp up into the Delivery Director position, you will gain knowledge of the Backbase product offering which will enable you to comfortably and confidently provide specific product information as well as examples from previous projects to advise clients and their teams on making the right decisions throughout their relationship with Backbase.</p><p>With your unshakeable communication skills, you won't shy away from driving difficult conversations to influence strategy, vision, transformational change, and scope with clients and stakeholders across all levels including those who are part of the C-suite on both the Backbase and client sides.</p><p>A passion for people management, coaching, and mentorship are key for this position and you will play a big part in building and maintaining a top-of-class Delivery Team for your Hub. You are the go-to person for your teams when they have questions when it comes to tools, delivery plans, and product requirements. Your best practices will help to streamline the day-to-day work within Delivery and your expert-level knowledge of Agile will guide your teams when creating delivery plans and ways of working.</p> Who you are <ul><li>15+ years of professional experience;</li><li>Experience with large scale digital transformation (multi-million dollar engagements with 50+ FTE program team);</li><li>Commercial experience in identifying, shaping and selling complex Services engagements;</li><li>Expert-level understanding of Agile methodology;</li><li>8+ years managing external clients with the ability to manage multiple clients at once;</li><li>Experience developing and executing onboarding/training plans for your teams;</li><li>Knowledge of/experience with the following tools: Google Workspace, Jira, Confluence</li><li>Strong written and verbal communication skills in English;</li><li>Willingness to travel 50-80% of your time;</li><li>6+ years of experience in Financial Services and/or Banking is a huge plus!</li></ul>

Delivery Director

Concentrix

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Dubai, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
The Associate Director &ndash; Service Delivery is responsible for leading multi-site or multi-client operations within the organization and ensuring best-in-class service delivery. This role oversees service performance, client relationships, operational excellence, and achievement of contractual SLAs/ KPIs. The Associate Director acts as the strategic bridge between clients, internal leadership, and delivery teams, driving efficiency, quality, and continuous improvement. In addition to driving high operational performance, the role contributes to revenue growth, account mining, and expansion of existing business by identifying opportunities and partnering with sales and client stakeholders.</div><h2 class="jobSectionHeader"><b>
Description</b></h2><h3 class="jobSectionHeader"><b>
1. Service Delivery &amp; Operations Management</b></h3><ul><li><div>
Oversee day-to-day delivery of services across multiple programs or locations.</div></li><li><div>
Ensure SLA/KPI adherence, process compliance, and performance consistency.</div></li><li><div>
Lead capacity planning, forecasting, and resource optimization for assigned accounts.</div></li></ul><h3 class="jobSectionHeader"><b>
2. Client Relationship Management</b></h3><ul><li><div>
Serve as the senior operational contact for client leadership.</div></li><li><div>
Drive strong governance through regular reviews, insights, and performance updates.</div></li><li><div>
Build long-term client trust and partnership to support operational stability and account longevity.</div></li></ul><h3 class="jobSectionHeader"><b>
3. </b><b>Sales, Revenue &amp; Base Growth</b><b> (New Section Added)</b></h3><ul><li><div>
Identify and pursue upsell, cross-sell, and base growth opportunities within existing accounts.</div></li><li><div>
Collaborate with Sales, Solutions, and Finance teams to prepare proposals, SOWs, and pricing.</div></li><li><div>
Present operational enhancements and value-added solutions that can drive additional revenue.</div></li><li><div>
Influence contract extensions and renewals through strong performance and relationship-building.</div></li><li><div>
Track revenue performance and support achievement of quarterly/annual growth targets.</div></li></ul><h3 class="jobSectionHeader"><b>
4. People Leadership</b></h3><ul><li><div>
Manage and mentor Operations Managers, Supervisors, and support teams.</div></li><li><div>
Implement effective performance management, training, and engagement strategies.</div></li><li><div>
Drive culture-building initiatives and ensure alignment with organizational values.</div></li></ul><h3 class="jobSectionHeader"><b>
5. Quality, Compliance &amp; Risk Management</b></h3><ul><li><div>
Ensure adherence to process controls, compliance standards, and audit requirements.</div></li><li><div>
Partner with Quality and Training to drive continuous improvement in service delivery.</div></li><li><div>
Monitor risk indicators and implement mitigation strategies proactively.</div></li></ul><h3 class="jobSectionHeader"><b>
6. Continuous Improvement &amp; Transformation</b></h3><ul><li><div>
Champion Lean, Six Sigma, automation, and digital transformation initiatives.</div></li><li><div>
Identify process gaps and reduce inefficiencies through structured improvement plans.</div></li><li><div>
Lead pilots, transitions, and adoption of new technologies where applicable.</div></li></ul><h3 class="jobSectionHeader"><b>
7. Financial Management</b></h3><ul><li><div>
Support P&amp;L management for assigned accounts through cost control and productivity improvements.</div></li><li><div>
Track operational budgets, headcount planning, and cost-saving initiatives.</div></li><li><div>
Drive margin improvement and financial sustainability of accounts.</div></li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications &amp; Experience</b></h2><ul><li><div>
Bachelor&rsquo;s degree required; MBA preferred.</div></li><li><div>
10&ndash;15+ years in BPO operations with at least 5 years in a senior leadership role.</div></li><li><div>
Proven success in client management and cross-functional collaboration.</div></li><li><div>
Experience identifying and driving <b>revenue growth or account mining</b> initiatives.</div></li><li><div>
Strong understanding of operational metrics, automation, and quality frameworks.</div></li></ul><h2 class="jobSectionHeader"><b>
Key Skills &amp; Competencies</b></h2><ul><li><div>
Excellent communication, executive presence, and influencing skills.</div></li><li><div>
Strong analytical and business acumen, especially relating to revenue and cost drivers.</div></li><li><div>
Ability to identify growth opportunities and convert them into business wins.</div></li><li><div>
Expertise in performance management, WFM, and continuous improvement tools.</div></li><li><div>
Strong stakeholder management and negotiation capabilities.</div></li></ul><h2 class="jobSectionHeader"><b>
Performance Indicators</b></h2><ul><li><div>
SLA/KPI performance achievement</div></li><li><div>
Client satisfaction (CSAT/NPS)</div></li><li><div><b>
Revenue growth, base growth, and upsell success</b></div></li><li><div>
Operational efficiency metrics (AHT, utilization, shrinkage, etc.)</div></li><li><div>
Attrition and employee engagement scores</div></li><li><div>
Cost management and margin improvement</div></li><li><div>
Delivery of automation/CI initiatives</div></li></ul></div></div></div><p></p>

Associate Director Delivery

<div><h3 class="jobSectionHeader"><b>1. Service Delivery &amp; Operations Management</b></h3><ul>
<li><p>Oversee day-to-day delivery of services across multiple programs or locations.</p></li>
<li><p>Ensure SLA/KPI adherence, process compliance, and performance consistency.</p></li>
<li><p>Lead capacity planning, forecasting, and resource optimization for assigned accounts.</p></li>
</ul><h3 class="jobSectionHeader"><b>2. Client Relationship Management</b></h3><ul>
<li><p>Serve as the senior operational contact for client leadership.</p></li>
<li><p>Drive strong governance through regular reviews, insights, and performance updates.</p></li>
<li><p>Build long-term client trust and partnership to support operational stability and account longevity.</p></li>
</ul><h3 class="jobSectionHeader"><b>3. </b><b>Sales, Revenue &amp; Base Growth</b><b> (New Section Added)</b></h3><ul>
<li><p>Identify and pursue upsell, cross-sell, and base growth opportunities within existing accounts.</p></li>
<li><p>Collaborate with Sales, Solutions, and Finance teams to prepare proposals, SOWs, and pricing.</p></li>
<li><p>Present operational enhancements and value-added solutions that can drive additional revenue.</p></li>
<li><p>Influence contract extensions and renewals through strong performance and relationship-building.</p></li>
<li><p>Track revenue performance and support achievement of quarterly/annual growth targets.</p></li>
</ul><h3 class="jobSectionHeader"><b>4. People Leadership</b></h3><ul>
<li><p>Manage and mentor Operations Managers, Supervisors, and support teams.</p></li>
<li><p>Implement effective performance management, training, and engagement strategies.</p></li>
<li><p>Drive culture-building initiatives and ensure alignment with organizational values.</p></li>
</ul><h3 class="jobSectionHeader"><b>5. Quality, Compliance &amp; Risk Management</b></h3><ul>
<li><p>Ensure adherence to process controls, compliance standards, and audit requirements.</p></li>
<li><p>Partner with Quality and Training to drive continuous improvement in service delivery.</p></li>
<li><p>Monitor risk indicators and implement mitigation strategies proactively.</p></li>
</ul><h3 class="jobSectionHeader"><b>6. Continuous Improvement &amp; Transformation</b></h3><ul>
<li><p>Champion Lean, Six Sigma, automation, and digital transformation initiatives.</p></li>
<li><p>Identify process gaps and reduce inefficiencies through structured improvement plans.</p></li>
<li><p>Lead pilots, transitions, and adoption of new technologies where applicable.</p></li>
</ul><h3 class="jobSectionHeader"><b>7. Financial Management</b></h3><ul>
<li><p>Support P&amp;L management for assigned accounts through cost control and productivity improvements.</p></li>
<li><p>Track operational budgets, headcount planning, and cost-saving initiatives.</p></li>
<li><p>Drive margin improvement and financial sustainability of accounts.</p></li>
</ul><h2 class="jobSectionHeader"><b>Required Qualifications &amp; Experience</b></h2><ul>
<li><p>Bachelor&rsquo;s degree required; MBA preferred.</p></li>
<li><p>10&ndash;15+ years in BPO operations with at least 5 years in a senior leadership role.</p></li>
<li><p>Proven success in client management and cross-functional collaboration.</p></li>
<li><p>Experience identifying and driving <b>revenue growth or account mining</b> initiatives.</p></li>
<li><p>Strong understanding of operational metrics, automation, and quality frameworks.</p></li>
</ul><h2 class="jobSectionHeader"><b>Key Skills &amp; Competencies</b></h2><ul>
<li><p>Excellent communication, executive presence, and influencing skills.</p></li>
<li><p>Strong analytical and business acumen, especially relating to revenue and cost drivers.</p></li>
<li><p>Ability to identify growth opportunities and convert them into business wins.</p></li>
<li><p>Expertise in performance management, WFM, and continuous improvement tools.</p></li>
<li><p>Strong stakeholder management and negotiation capabilities.</p></li>
</ul><h2 class="jobSectionHeader"><b>Performance Indicators</b></h2><ul>
<li><p>SLA/KPI performance achievement</p></li>
<li><p>Client satisfaction (CSAT/NPS)</p></li>
<li><p><b>Revenue growth, base growth, and upsell success</b></p></li>
<li><p>Operational efficiency metrics (AHT, utilization, shrinkage, etc.)</p></li>
<li><p>Attrition and employee engagement scores</p></li>
<li><p>Cost management and margin improvement</p></li>
<li><p>Delivery of automation/CI initiatives</p></li></ul></div>

Sunrise Oasis Lighting LLC

<p><b>About Us</b></p><p><i><b>Sunrise Oasis Lighting LLC</b></i> is a leading provider of innovative lighting solutions, committed to excellence in product quality and customer satisfaction. Join our dynamic team to drive efficient service delivery in a fast-paced, growth-oriented environment.<br/>Explore our vision at: www.sunriseoasislighting.com</p><p><b>Role Overview</b></p><p>We are seeking a dedicated <b>Delivery In-Charge</b> with proven experience in the lighting industry, particularly in handling lighting items and understanding their usage. The ideal candidate will oversee end-to-end delivery operations, ensuring timely and safe distribution of lighting products while maximizing team performance and customer satisfaction. You will manage resources, mitigate risks, and uphold our high standards of efficiency, safety, and professionalism.</p><p><b>Key Responsibilities:</b><br/>1. Team Leadership &amp; Management:</p><ul><li>Recruit, train, schedule, and supervise delivery drivers and logistics personnel.</li></ul><ul><li>Conduct performance reviews and encourage a culture of accountability and teamwork.</li></ul><p>2. Operational Excellence:</p><ul><li>Plan and monitor delivery schedules.</li></ul><ul><li>Optimize delivery routes using software tools and manage any on-ground issues proactively.</li></ul><ul><li>Ensure compliance with transportation regulations and product-specific handling standards for lighting items.</li></ul><p>3. Customer Relationship Management:</p><ul><li>Respond promptly to customer inquiries and resolve delivery-related concerns.</li></ul><ul><li>Strengthen client relationships through proactive communication and support.</li></ul><p>4. Process Improvement &amp; Reporting:</p><ul><li>Track key performance indicators such as on-time delivery rate, damage rate, and cost control.</li></ul><ul><li>Identify bottlenecks and lead initiatives using Agile/Lean methods to enhance operations.</li></ul><p>5. Resource &amp; Risk Management:</p><ul><li>Manage vehicle assignments, equipment, and operational budgets.</li></ul><ul><li>Identify potential delivery risks (e.g., delays, damages) and deploy preventive measures, especially for fragile lighting components.</li></ul><p>6. Cross-Functional Collaboration:</p><ul><li>Work closely with Sales, Customer Service, and Operations to ensure a seamless delivery process.</li></ul><ul><li>Support logistics-related improvements and contribute to overall strategy.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Experience: Minimum 2&ndash;3 years in delivery or logistics management, preferably in the lighting, electrical, or electronics sector.</li></ul><ul><li>Lighting Product Knowledge: Familiarity with lighting categories (LED, commercial, decorative, industrial), safe handling requirements, and installation considerations.</li></ul><ul><li>Technical Proficiency: Experience using route planning and delivery tracking systems.</li></ul><ul><li>Leadership: Strong ability to manage teams, prioritize work, and meet deadlines.</li></ul><ul><li>Communication: Clear and professional interpersonal skills to collaborate with customers, drivers, and internal departments.</li></ul><ul><li>Problem-Solving: Strong analytical and problem-resolution abilities.</li></ul><ul><li>Industry Awareness: Knowledge of best practices in logistics, safety, and product-specific transportation for lighting items.</li></ul><p><b>Education</b>: Bachelor&rsquo;s degree in Supply Chain, Logistics, Business Management, or a related field is preferred.</p><p><b>Benefits</b></p><ul><li>Competitive salary and comprehensive benefits.</li></ul><ul><li>Career development in a fast-growing lighting company.</li></ul><ul><li>Opportunity to work with cutting-edge lighting solutions and logistics innovations.</li></ul><p>Ready to Join Us?</p><p>Apply Now!<br/>Send your resume and cover letter to: hr1@sunriseoasislighting.com<br/>Call: +971 4 323 6088</p><p>Sunrise Oasis Lighting LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace.</p><p>Job Types: Full-time, Permanent</p><p>Application Deadline: 25/07/2025</p>

Delivery Incharge

Emirates Development Bank

A leading financial institution in Dubai is seeking a Director to spearhead their enterprise digital transformation efforts. The role involves managing a portfolio of change initiatives, leading teams, and ensuring alignment with business strategies. Candidates should possess strong leadership and project management skills along with the ability to implement change effectively. This position is full-time within the IT function of the banking industry.

Director of IT Delivery & Transformation

MIRA Construction

<div><p>We are looking for a skilled and dedicated Delivery Manager to oversee our supply chain operations. The ideal candidate will be responsible for managing logistics, warehouse activities, and transportation processes to ensure efficient delivery and distribution of our construction materials and services.</p><p>
Your role will involve coordinating with teams in procurement, production, and project management to streamline logistics operations in support of our construction activities.</p><p></p><p><b>
Key Responsibilities</b></p><ul>
<li>
Develop and implement Delivery strategies to optimize the supply chain process.</li>
<li>Oversee transportation and warehouse operations, ensuring timely and cost-effective delivery of materials.</li>
<li>Manage inventory levels and storage solutions effectively.</li>
<li>Lead a team of Riders, providing training and support to enhance performance.</li>
<li>Collaborate with suppliers and vendors to establish logistics contracts and service agreements.</li>
<li>Analyze logistics data to identify opportunities for cost reduction and efficiency improvements.</li>
<li>Ensure compliance with safety regulations, company policies, and industry standards.</li>
<li>Address and resolve any logistical issues or emergencies that may arise.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Proven experience as a Logistics Manager in the construction industry is preferred.</li>
<li>Strong understanding of supply chain management and logistics operations.</li>
<li>Exceptional leadership and team management skills.</li>
<li>Excellent analytical and problem-solving abilities.</li>
<li>Proficient in logistics software and Microsoft Office Suite.</li>
<li>Ability to work under pressure and meet deadlines.</li>
<li>Strong communication and negotiation skills.</li>
<li>Relevant qualifications in logistics, supply chain management, or a related field are preferred.</li>
</ul><p><b>
Benefits</b></p><p></p><ul>
<li>
Competitive compensation package.</li>
<li>KPI bonus for every successful order completed by your riders</li>
<li>Potential for further earnings based on team performance</li>
<li>Official UAE employment and comprehensive medical insurance.</li>
<li>Opportunity to work on high-impact projects in a collaborative, professional environment.</li></ul></div>

Delivery Head

DUBAI PROPERTIES GROUP LLC

<ul><li>Define, develop, and lead the company-wide project management strategy, ensuring all project delivery activities support and advance the organization&#x27;s strategic plan and business goals.</li><li>Serve as the ultimate escalation point for resource constraints, delivery challenges, and project risks, providing executive-level support to resolve critical issues and maintain delivery momentum.</li><li>Oversee and ensure rigorous management of project budgets, including monitoring actual costs versus budgets, approving financial reports, and driving cost optimization to safeguard financial performance.</li><li>Lead the governance of project change requests, ensuring timely communication of schedule and budget impacts. Drive proactive risk identification, assessment, and mitigation across all projects to minimize business disruption.</li><li>Champion the implementation of standardized, compliant project management processes and quality controls across all projects. Ensure adherence to statutory, regulatory, and company standards, including safety and engineering norms.</li><li>Provide oversight and strategic direction on contractor mitigation plans, procurement strategies, resource allocation, and acceleration programs to ensure projects meet agreed timelines and quality standards.</li><li>Cultivate and sustain strong relationships with internal and external stakeholders, including senior clients and commercial teams, enhancing collaboration and addressing escalations effectively.</li><li>Collaborate with sector heads, technical teams, and commercial functions to align project execution with broader organizational objectives, ensuring seamless integration and delivery of complex technical assignments</li><li>Guide the development and dissemination of critical project documentation, training materials, and user manuals to enable effective project handover and operational readiness.</li><li>Oversee the consolidation and analysis of project data and performance reports to inform executive decision-making and continuous improvement initiatives.</li><li>Stay up to date with industry trends, emerging technologies, and global best practices in project management and real estate development. Apply relevant insights to enhance delivery methods, ensure competitiveness, and drive innovation across projects.</li></ul>

Director - Project Delivery

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2124 delivery director jobs IN Dubai

Delivery Director

Associate Director Delivery

Associate Director Delivery

Delivery Incharge

Director of IT Delivery & Transformation

Delivery Head

Director - Project Delivery