assistant manager

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1325735-lead assistant manager

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deputy manager customer service

TDK Electronics

<div>
 
 
 Education :
 
 Bachelor&rsquo;s Degree in any discipline, MBA or Postgraduate Degree in
 
 Supply Chain Management
 
 preferred
 
 
 
 Experience
 
 : 10 to 15 years of professional experience spanning Back-office Sales &amp; Customer Management, International Trading &amp; Logistics, and End-to-End Supply Chain Management.
 
 
 
 Job Purpose :
 
 
 
 The job involves leading and oversee backend order processing and customer support operations, ensuring seamless coordination across Sales, Central Logistics, Project Management, Credit Control, Production Units, and Customers. This role requires managing a diverse customer base including OEMs, SMEs, and Distributors, handling multiple product lines, currencies, and complex supply chain operations. The incumbent will supervise subordinates, ensuring reporting discipline and high performance across all functions.
 
 
 
 
 
 
 Key activities :
 
 
 <ol>
 <li>
 Ensure smooth booking, handling, and execution of orders.
 </li>
 <li>
 Monitor demand planning, turnover, and fast-track deliveries on a daily/weekly basis.
 </li>
 <li>
 Identify the gaps in between demand and expected supply, Explore the possibilities to minimize the gaps.
 </li>
 <li>
 Oversee import deliveries, ensuring no long holding of shipments at Germany, Hong Kong, and other factory warehouses.
 </li>
 <li>
 Monitor and maintain safety stock levels, aligning factory and sales teams with customer requirements.
 </li>
 <li>
 Supervise team in daily order processing tasks.
 </li>
 <li>
 Setting up the Targets for Global Evaluation
 </li>
 <li>
 Enhance SAP usage for accuracy, automation, and digital record-keeping.
 </li>
 <li>
 Shipment initiation, document handling and Logistics co-ordination for shipments with Factory and Customer as well.
 </li>
 <li>
 Handling LC, advance and credit payments in INR &amp; USD / EUR (Order management related process)
 </li>
 <li>
 Address and resolve customer complaints (SAP-QN preparation, follow-up, closure).
 </li>
 <li>
 Strengthen relationships through dealer and OEM visits.
 </li>
 <li>
 Prepare and review monthly MIS reports on KPIs and team performance.
 </li>
 <li>
 Track TDK Singapore WH &ndash; SMNM stocks and follow up on delayed order bookings (IPOA, GPAS, etc.).
 </li>
 <li>
 Coordinate with TDK Singapore Team for customer deliveries.
 </li>
 </ol>
 
 
 
 
 
 Key Result Areas / Accountabilities-
 
 
 <ol>
 <li>
 Ensure Timely Order Booking (All India) through effective supervision
 </li>
 <li>
 Ensure On-time Feedback to Customers on their open orders by monitoring team performance and guiding them as required.
 </li>
 <li>
 Team motivations and high productivity
 </li>
 <li>
 Enhanced SAP utilization and process accuracy
 </li>
 <li>
 Achievement of customer satisfaction and operational KPIs
 </li>
 </ol>
 
 
</div>

Deputy Manager - Customer Service

Redcliffe Labs

<div>
 
 Position Title:
 
 Manager &ndash; Brand Partnerships
 
 
 
 Department:
 
 Marketing
 
 
 
 Location:
 
 Noida (Head Office)
 
 
 
 Experience Required:
 
 4 &ndash; 5 years
 
 
 
 Industry Preference:
 
 Diagnostics
 
 
 
 Education:
 
 MBA/PGDM in Marketing, Business Development
 
 
 
 About Us
 
 
 
 Redcliffe Labs is India's fastest growing omnichannel Pan India diagnostics service provider having its services in 220+ cities through a network of 80+ owned advanced labs and 2000+ Collection Centres powered by home sample collection across India. We are on a mission to provide quality healthcare services at affordable rates making diagnostics easily accessible and convenient to one and all.
 
 
 
 Role Summary
 
 
 
 Redcliffe Labs is seeking a strategic and results-driven Brand Partnership Manager/Senior Manager to lead cross-brand alliances that drive customer engagement, quality collaborations, and business growth. The ideal candidate will bring 4&ndash;5 years of proven experience in building high-impact brand partnerships, with a sharp eye for quality, innovation, and measurable outcomes.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Partnership Development
 
 
 
 <ul>
 <li>
 Identify, evaluate, and secure quality-driven cross-brand partnerships for product selling, joint promotions, and customer engagement programs.
 </li>
 <li>
 Build a strong pipeline of relevant partners that align with Redcliffe&rsquo;s brand values and business objectives.
 
 
 </li>
 </ul>
 
 End-to-End Partnership Management
 
 
 
 <ul>
 <li>
 Drive the complete partnership cycle&mdash;prospecting, outreach, negotiation, contracting, and execution&mdash;while maintaining a high standard of quality and compliance.
 </li>
 <li>
 Develop co-branded campaigns, loyalty programs, and collaborative offers that deliver tangible customer value.
 
 
 </li>
 </ul>
 
 Quality &amp; Customer Engagement
 
 
 
 <ul>
 <li>
 Ensure all partnerships uphold Redcliffe&rsquo;s commitment to quality in execution, communication, and customer experience.
 </li>
 <li>
 Monitor partner deliverables to guarantee consistent service levels and brand integrity.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Partner with marketing, product, operations, and sales teams to ensure smooth implementation of campaigns and activations.
 </li>
 <li>
 Coordinate with internal stakeholders to maintain timely, high-quality execution across all touchpoints.
 
 
 </li>
 </ul>
 
 Performance &amp; Reporting
 
 
 
 <ul>
 <li>
 Track key KPIs including partnership ROI, customer engagement metrics, and revenue impact.
 </li>
 <li>
 Prepare regular reports with insights and recommendations to enhance quality and efficiency of future partnerships.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Communication &amp; Presentation: Exceptional verbal and written communication with the ability to pitch and present ideas effectively.
 </li>
 <li>
 Market Contacts: Strong network and connections across key industries to quickly identify and onboard potential partners.
 </li>
 <li>
 Collaboration: Ability to work seamlessly across teams and with external stakeholders to drive joint success.
 </li>
 <li>
 Innovation: Creative thinking to conceptualize unique partnership opportunities and customer engagement strategies.
 
 
 </li>
 </ul>
 
 Key Deliverables
 
 
 
 <ul>
 <li>
 Experience: 4&ndash;5 years of proven success in brand partnerships, strategic alliances, or business development.
 </li>
 <li>
 Demonstrated ability to deliver high-quality collaborations that improve customer experience and drive measurable results.
 </li>
 <li>
 Strong negotiation and relationship management skills with a data-driven approach.
 </li>
 <li>
 Ability to thrive in a fast-paced, growth-oriented environment while maintaining excellence and quality standards.
 
 
 </li>
 </ul>
 
 Preferred Profile
 
 
 
 <ul>
 <li>
 MBA/PGDM in Marketing, Business Development, or a related field (preferred but not mandatory).
 </li>
 <li>
 Established network of brand and agency contacts, especially in healthcare, wellness, lifestyle, or consumer-focused industries.
 </li>
 <li>
 Experience in creating quality-led customer engagement initiatives through cross-brand tie-ups.
 
 
 </li>
 </ul>
 Brand Partnerships,Negotiation &amp; Relationship Management,Cross-Functional Collaboration
</div>

Brand Partnership Manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Role/ Job Title
 
 : Territory Manager - 2-Wheeler Loans
 
 
 
 Function/ Department
 
 : Sales
 
 
 
 Job Purpose
 
 
 
 The role bearer has the responsibility of sourcing loans from market using DSAs/DSTs and existing channel partners as well establishing a quality portfolio. It entails managing a team, maintain strong relationships, foster co-operation and communicate effectively across different mediums. The role bearer has to make sure adherence to the policies and guidelines set. The execution of these tasks must be accomplished in such manner which is both sales supportive and risk averse contributing to the larger objectives of the bank.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Sourcing and managing channels from the market and acquiring business from them.
 </li>
 <li>
 Ensuring quality portfolio by minimizing delinquency and rejection.
 </li>
 <li>
 Extensive knowledge and understanding of retails assets, products, operations, and current market trends.
 </li>
 <li>
 Identifying the changing market trends, channel development for acquiring business and provide high quality customer service.
 </li>
 <li>
 Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
 
 
 </li>
 </ul>
 
 Education Qualification
 
 
 
 Graduation: Any Graduate
 
 
 Post-graduation
 
 :
 
 MBA, PGDM
 
 
 
 Experience
 
 : 2+ years of relevant experience
</div>

Territory Manager-2 Wheeler Loan

ALIQAN Technologies

<div>
 
 Skills:
 
 
 L2 of troubleshooting, Citrix Desktops, Remote Desktop to configure, lower-tier support groups, Troubleshooting, Windows/Linux Administration, Network Protocols,
 
 
 
 Job Title:
 
 Support Engineer
 
 
 Exp: 3+ Years
 
 
 Type: Contract for 6 Months + Extendable
 
 
 Location -
 
 Noida/ Bangalore
 
 
 
 Night shift - rotational
 
 
 
 Organisation Name:
 
 NEC Corporation of India Ltd.
 
 
 
 Reporting Relationship:
 
 Project Manager
 
 
 
 Role Summary:
 
 We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network devices.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Knowledge of Service Now.
 </li>
 <li>
 Familiar with running SSH commands on network devices.
 </li>
 <li>
 Experience using Citrix Desktops.
 </li>
 <li>
 Experience using Remote Desktop to configure hardware and software on Windows computers.
 </li>
 <li>
 Knowledge of DHCP and DNS.
 </li>
 <li>
 Experience working on incidents passed to them from lower-tier support groups.
 </li>
 <li>
 Experience in troubleshooting complex hardware and software components.
 </li>
 <li>
 Knowledge of configuring network-based printers
 
 
 </li>
 </ul>
 
 Bonus Points
 
 
 
 <ul>
 <li>
 Knowledge of Point-of-Sale peripherals.
 </li>
 <li>
 Experience working in the retail domain.
 </li>
 <li>
 Experience writing knowledge base articles.
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 <ul>
 <li>
 L2 level of troubleshooting
 </li>
 <li>
 Qualification: - BCA/MCA/B Tech/BE or equivalent
 </li>
 <li>
 Provide case status updates to Customer and Retail Solutions personnel.
 </li>
 <li>
 Ensure customer satisfaction by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years experience
 </li>
 </ul>
</div>

Support Engineer

<div>
 Highly experienced Customer Experience (CX) Design Manager to lead and shape our customer experience strategy. In this role, you manage a team of CX designers and work closely with senior stakeholders to develop and execute strategies that enhance customer satisfaction and drive business success. You be responsible for overseeing the design and optimization of customer journeys, ensuring that every interaction is seamless and aligned with our business objectives. Webchat Manager Experience is Mandatory
</div>

Operations Manager-Voice-Customer Service

Weekday AI (YC W21)

<div>
 
 This role is for one of the Weekday's clients
 
 
 
 Min Experience: 5 years
 
 
 Location: Delhi
 
 
 JobType: full-time
 
 
 We are seeking a proactive, ambitious, and results-oriented Business Development Manager to drive growth in the office furniture and interior solutions domain. The ideal candidate will excel at lead generation, building strong industry relationships, and closing high-value projects while ensuring an exceptional customer experience.
 
 
 
 Requirements
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Sales &amp; Business Development
 
 
 
 
 <ul>
 <li>
 Develop and execute strategic sales plans to achieve and exceed revenue targets.
 </li>
 <li>
 Generate leads through field visits, networking, referrals, online research, and industry connections.
 </li>
 <li>
 Build and nurture relationships with architects, interior designers, builders, corporate clients, and key decision-makers.
 </li>
 <li>
 Conduct client meetings, presentations, and site visits to showcase solutions and offerings.
 </li>
 <li>
 Identify new business opportunities, potential markets, and emerging industry trends.
 </li>
 <li>
 Maintain strong long-term client relationships through consistent communication and follow-ups.
 
 
 </li>
 </ul>
 
 
 Customer Engagement &amp; In-Store Sales
 
 
 
 
 <ul>
 <li>
 Welcome and engage walk-in customers with a professional, consultative approach.
 </li>
 <li>
 Understand customer requirements and recommend suitable furniture/interior solutions.
 </li>
 <li>
 Provide accurate details on products, pricing, and customization options.
 </li>
 <li>
 Handle customer queries and ensure a smooth and satisfactory purchase experience.
 </li>
 <li>
 Support sales transactions and encourage repeat business through excellent service.
 
 
 </li>
 </ul>
 
 
 Operations &amp; Coordination
 
 
 
 
 <ul>
 <li>
 Collaborate with internal design, production, and installation teams to ensure smooth project execution.
 </li>
 <li>
 Maintain organized product displays, updated inventory, and a well-presented sales floor.
 </li>
 <li>
 Track leads, sales activities, and customer interactions through CRM tools.
 </li>
 <li>
 Represent the brand at trade shows, exhibitions, and industry events to increase visibility.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business or Marketing preferred; relevant diplomas with solid experience are also considered.
 </li>
 <li>
 5-10 years of proven sales experience, ideally in office furniture, interior solutions, or home d&eacute;cor retail.
 </li>
 <li>
 Strong background in new business development, relationship management, and deal closure.
 </li>
 <li>
 Excellent communication, presentation, negotiation, and interpersonal skills.
 </li>
 <li>
 Comfortable with field visits, client meetings, and industry networking.
 </li>
 <li>
 Proficiency in MS Office, CRM tools, and basic POS systems.
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Sales Strategy &amp; Lead Generation
 </li>
 <li>
 Client Relationship Management
 </li>
 <li>
 Furniture &amp; Interior Product Knowledge
 </li>
 <li>
 Negotiation &amp; Problem-Solving
 </li>
 <li>
 Time Management &amp; Target Achievement
 </li>
 <li>
 Store &amp; Inventory Coordination
 </li>
 <li>
 Strong Communication &amp; Interpersonal Skills
 </li>
 </ul>
</div>

Business Development Manager

Aadi Polymers Private Limited

Company Overview:Sleeply is a growing D2C sleep solutions brand focused on delivering high-quality mattresses and sleep accessories through a technology-led, customer-first approach. With a strong emphasis on comfort, innovation, and reliability, Sleeply operates through its e-commerce platform and integrates advanced systems for payments, logistics, CRM, and customer experience. The company aims to build a scalable, process-driven D2C ecosystem that delivers superior sleep experiences across India.Role Summary:The CRM / Customer Care Executive will be the primary point of contact for Sleeply&rsquo;s customers. The role focuses on handling calls, resolving customer queries, maintaining CRM records, and ensuring a smooth post-purchase experience.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls.</li></ul><ul><li>Resolve queries related to orders, delivery, payments, returns, and refunds.</li></ul><ul><li>Create, update, and close tickets in ZOHO CRM / ZOHO Desk.</li></ul><ul><li>Coordinate with logistics and warehouse teams for issue resolution.</li></ul><ul><li>Follow up on escalations and pending customer issues.</li></ul><ul><li>Capture customer feedback and report recurring issues.</li></ul>KPIs:<ul><li>First response time</li></ul><ul><li>Resolution turnaround time</li></ul><ul><li>Call handling quality</li></ul><ul><li>CSAT score</li></ul><ul><li>Escalation rate</li></ul>Reporting To:E-Commerce Manager / Operations ManagerJob Types: Full-time, PermanentPay: ₹15,000.00 - ₹20,000.00 per monthWork Location: In person

CRM / Customer Care Executive (D2C)

Explore 102+ Deputy manager customer service in Noida this January. Find roles across top companies and apply now to boost your career.