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desktop support - boise, id

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desktop support specialist

CAI (Computer Aid, Inc.)

<div>Desktop Support Specialist
Req number:
R7515
Employment type:
Full time
Worksite flexibility:
Onsite<div></div><div>
Who we are</div>
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right&mdash;whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have 3+ years of IT support experience, experience onboarding new users to 365, and are looking for your next career move, apply now.
Job Description
The Data Migration Field Support Technician will be responsible for supporting data migration efforts for our client. This includes deploying new hardware, configuring devices, migrating emails and documents, and providing responsive technical support to end users. This will be a full time opportunity and onsite.
What You'll Do<ul><li>
Install, configure, and troubleshoot desktop/laptop computing hardware, printers, and peripheral devices</li><li>
Coordinate and migrate customer data from decommissioned devices to new equipment</li><li>
Set up and maintain software on mobile devices</li><li>
Collaborate with IT colleagues to process equipment shipments, surplus assets, and maintain inventory records</li><li>
Provide support for office moves, additions, and changes</li><li>
Correspond with users and staff to provide timely updates on issue resolution and task progress</li><li>
Escalate complex issues to the technical services team as needed</li><li>
Test, troubleshoot, and validate new hardware and applications in collaboration with IT staff</li><li>
Attend meetings and maintain communication with leadership and stakeholders</li></ul>
What You'll Need
Required:<ul><li>
Minimum of 3 years of IT support experience</li><li>
Experience onboarding users to Microsoft 365 (SharePoint, OneDrive, Outlook) and addressing user queries</li><li>
Proficiency in migrating emails and documents to M365 Outlook and OneDrive</li><li>
Strong troubleshooting skills for Microsoft Windows 10 and Office 2016, including mail, calendar, and contact exports/imports</li><li>
Excellent communication skills and a customer-focused approach</li></ul>
Preferred:<ul><li>
Bachelor&rsquo;s degree in a related field</li><li>
Knowledge of Active Directory users, computers, and policies</li><li>
Basic network troubleshooting (wired and wireless), including ping and trace route diagnostics</li><li>
Familiarity with court processes and information systems</li></ul>
Physical Demands<ul><li>
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards</li><li>
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.</li><li>
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor</li></ul>
#LI-KW1
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 &ndash; 8111.
$24 - $28 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.</div>

Desktop Support Specialist

Software Technology, Inc.

Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
 
<ul>
<li>Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li>
<li>Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li>
<li>Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li>
<li>Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li>
<li>Installs, configures, and maintains software on mobile devices.</li>
<li>Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li>
<li>Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li>
<li>Works closely with court staff and local administration with office moves, adds, and changes as required.</li>
<li>Corresponds with users and staff concerning issue status, resolution, and task completion.</li>
<li>Escalates issues are to other members of the technical services team as appropriate.</li>
<li>Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li>
<li>Attends meetings as required.</li>
</ul>
Minimum Qualifications: 
Reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
 
Education and Experience: 
<ul>
<li>Three years of IT support experience.</li>
<li>Bachelor's Degree preferred.</li>
</ul>
Knowledge, Skills, and Abilities: 
<ul>
<li>Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions;</li>
<li>Experience migrating end user emails and documents to Outlook and OneDrive;</li>
<li>Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li>
<li>Experience troubleshooting with Microsoft Windows 10;</li>
<li>Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li>
<li>Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li>
<li>Knowledge of court processes and court information systems preferred;</li>
<li>Skill in providing excellent customer service;</li>
<li>Ability to travel throughout the state as needed;</li>
<li>Ability to communicate effectively verbally and in writing;</li>
<li>Ability to understand impacts of software, system, or application changes on customers;</li>
<li>Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li>
<li>Ability to work independently.</li>
</ul>

Desktop Support - Boise, ID

American Technology Consulting LLC

<div>General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role. 
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)<ul><li>
Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li><li>
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li><li>
Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li><li>
Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li><li>
Installs, configures, and maintains software on mobile devices.</li><li>
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li><li>
Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li><li>
Works closely with court staff and local administration with office moves, adds, and changes as required.</li><li>
Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.</li><li>
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li><li>
Attends meetings as required.</li></ul>
Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:<ul><li>
Three years of IT support experience.</li><li>
Bachelor&rsquo;s Degree preferred.</li></ul> 
Knowledge, Skills, and Abilities:<ul><li>
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</li><li>
Experience migrating end user emails and documents to Outlook and OneDrive;</li><li>
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li><li>
Experience troubleshooting with Microsoft Windows 10;</li><li>
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li><li>
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li><li>
Knowledge of court processes and court information systems preferred;</li><li>
Skill in providing excellent customer service;</li><li>
Ability to travel throughout the state as needed;</li><li>
Ability to communicate effectively verbally and in writing;</li><li>
Ability to understand impacts of software, system, or application changes on customers;</li><li>
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li><li>
Ability to work independently.</li></ul></div>

Desktop Support

Infoorigin Inc

<div><ul><li>Job title- Data Migration Field Support Technician</li><li>
Position type- Contract</li><li>
Location- Boise, ID</li><li>
Work mode- On site</li><li>
Interview process- Only In person</li></ul>
Job Description : 
Major Duties and Responsibilities:<ul><li>
Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li><li>
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li><li>
Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li><li>
Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li><li>
Installs, configures, and maintains software on mobile devices.</li><li>
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li><li>
Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li><li>
Works closely with court staff and local administration with office moves, adds, and changes as required.</li><li>
Corresponds with users and staff concerning issue status, resolution, and task completion.</li><li>
Escalates issues are to other members of the technical services team as appropriate.</li><li>
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li><li>
Attends meetings as required.</li></ul> 
Minimum Qualifications:<ul><li>
Three years of IT support experience.</li><li>
Bachelor&rsquo;s Degree preferred.</li></ul> 
Knowledge, Skills, and Abilities:<ul><li><ul><li>Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</li><li>Experience migrating end user emails and documents to Outlook and OneDrive;</li><li>Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li><li>Experience troubleshooting with Microsoft Windows 10;</li><li>Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li><li>Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li><li>Knowledge of court processes and court information systems preferred;</li><li>Skill in providing excellent customer service;</li><li>Ability to travel throughout the state as needed;</li><li>Ability to communicate effectively verbally and in writing;</li><li>Ability to understand impacts of software, system, or application changes on customers;</li><li>Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li><li>Ability to work independently.</li></ul></li></ul></div>

Data Migration Field Support Technician - Onsite - Boise, ID

Apollo Technology Solutions LLC

<div><div>Title: Data Migration Field Support Technician 
Location: Boise, ID 
Duration: 6+ Months
 
 
Job Description:
<ul><li>Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li>
<li>Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li>
<li>Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li>
<li>Coordinates and/or migrates customer data and information from decommissioned devices to new equipment. Installs, configures, and maintains software on mobile devices.</li>
<li>Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li>
<li>Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li>
<li>Works closely with court staff and local administration with office moves, adds, and changes as required.</li>
<li>Corresponds with users and staff concerning issue status, resolution, and task completion.</li>
<li>Escalates issues are to other members of the technical services team as appropriate.</li>
<li>Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li>
<li>Attends meetings as required</li>
<li>Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</li>
<li>Experience migrating end user emails and documents to Outlook and OneDrive;</li>
<li>Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li>
<li>Experience troubleshooting with Microsoft Windows 10;</li>
<li>Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li>
<li>Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li>
<li>Knowledge of court processes and court information systems preferred;</li>
<li>Skill in providing excellent customer service; Ability to travel throughout the state as needed;</li>
<li>Ability to communicate effectively verbally and in writing;</li>
<li>Ability to understand impacts of software, system, or application changes on customers;</li>
<li>Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts; 
Ability to work independently.</li>
</ul>Minimum Qualifications:
<ul><li>The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.</li>
<li>Education and Experience: Three years of IT support experience.</li>
<li>Bachelor's Degree preferred.</li>
</ul>Skills:
<ul><li>Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.</li>
<li>Troubleshooting and maintaining Active Directory users, computers, groups and policies.</li>
<li>Onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions</li>
<li>Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/org Google Workspace.</li>
<li>Troubleshooting Microsoft Windows 10 and 11.</li>
<li>Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts</li>
<li>Basic network (wired and wireless) configuration and troubleshooting including ping and trace route</li>
<li>Excellent communication and interpersonal skills are critical in this role</li></ul></div></div>

Data Migration Field Support Technician

VeeRteq Solutions Inc.

<div>Job Title: COURTS(AOC) - Data Migration Field Support Technician
Location: Boise, ID
General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role.
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
<ul><li>Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li>
<li>Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
</li><li>Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li>
<li>Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li>
<li>Installs, configures, and maintains software on mobile devices.</li>
<li>Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li>
<li>Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li>
<li>Works closely with court staff and local administration with office moves, adds, and changes as required.</li>
<li>Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.
</li><li>Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li>
<li>Attends meetings as required.</li>
</ul>Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:
<ul><li>Three years of IT support experience.</li>
<li>Bachelor's Degree preferred.</li>
</ul>Knowledge, Skills, and Abilities:
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;
Experience migrating end user emails and documents to Outlook and OneDrive;
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;
Experience troubleshooting with Microsoft Windows 10;
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
Knowledge of court processes and court information systems preferred;
Skill in providing excellent customer service;
Ability to travel throughout the state as needed;
Ability to communicate effectively verbally and in writing;
Ability to understand impacts of software, system, or application changes on customers;
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
Ability to work independently.</div>

COURTS(AOC) - Data Migration Field Support Technician

<div>General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role. 
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)<ul><li>
Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li><li>
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li><li>
Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li><li>
Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li><li>
Installs, configures, and maintains software on mobile devices.</li><li>
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li><li>
Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li><li>
Works closely with court staff and local administration with office moves, adds, and changes as required.</li><li>
Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.</li><li>
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li><li>
Attends meetings as required.</li></ul>
Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:<ul><li>
Three years of IT support experience.</li><li>
Bachelor&rsquo;s Degree preferred.</li></ul> 
Knowledge, Skills, and Abilities:<ul><li>
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</li><li>
Experience migrating end user emails and documents to Outlook and OneDrive;</li><li>
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li><li>
Experience troubleshooting with Microsoft Windows 10;</li><li>
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li><li>
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li><li>
Knowledge of court processes and court information systems preferred;</li><li>
Skill in providing excellent customer service;</li><li>
Ability to travel throughout the state as needed;</li><li>
Ability to communicate effectively verbally and in writing;</li><li>
Ability to understand impacts of software, system, or application changes on customers;</li><li>
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li><li>
Ability to work independently.</li></ul></div>

Computer Support

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