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desktop support - boise, id

desktop support specialist

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technical support engineer

computer support

American Technology Consulting LLC

<div>General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role. 
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)<ul><li>
Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li><li>
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li><li>
Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li><li>
Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li><li>
Installs, configures, and maintains software on mobile devices.</li><li>
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li><li>
Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li><li>
Works closely with court staff and local administration with office moves, adds, and changes as required.</li><li>
Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.</li><li>
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li><li>
Attends meetings as required.</li></ul>
Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:<ul><li>
Three years of IT support experience.</li><li>
Bachelor&rsquo;s Degree preferred.</li></ul> 
Knowledge, Skills, and Abilities:<ul><li>
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</li><li>
Experience migrating end user emails and documents to Outlook and OneDrive;</li><li>
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li><li>
Experience troubleshooting with Microsoft Windows 10;</li><li>
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li><li>
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li><li>
Knowledge of court processes and court information systems preferred;</li><li>
Skill in providing excellent customer service;</li><li>
Ability to travel throughout the state as needed;</li><li>
Ability to communicate effectively verbally and in writing;</li><li>
Ability to understand impacts of software, system, or application changes on customers;</li><li>
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li><li>
Ability to work independently.</li></ul></div>

Computer Support

Idaho Health Insurance Exchange

<div>Description:

Position Summary
The Technical Support Engineer at Your Health Idaho provides support to internal teams as the primary contact for application troubleshooting and resolving software related issues. The technical support engineer will work between system users and technical teams, and will take charge of issue troubleshooting and debugging, root cause analysis, providing users step-by-step instructions for issue resolution, while also collaborating with technical teams to ensure resolution of root cause issues.
Responsibilities (Position may include additional functions not listed)
?Develop extensive knowledge of the organization&rsquo;s applications in support of a cross functional team.
?Investigate, troubleshoot, and resolve issues reported by internal customers.
?Participate in problem solving discussions and relay important application feedback across a variety of technical teams including software development, networking, security, and infrastructure.
?Perform debugging procedures.
?Conduct root cause and impact analysis for recurring or high priority issues and provide reports to leadership as requested.
?Perform analysis on software application functionality and suggest improvements.
?Document troubleshooting steps and solutions and contribute to a knowledge base for other support engineers.
?Assist in software testing and quality assurance processes.
?Develop scripts for verifying the correct operation of integrations.
?Perform data imports/exports and maintenance of third-party integrations.
?Complete resolution of escalated technical issues including facilitation of bug/defect review and remediation
?Provide support on new initiatives and work with staff as necessary to resolve issues.
? Review and analyze data from multiple internal and external sources
? Perform other duties as assigned.
Requirements:

Qualifications
?Bachelor&rsquo;s degree in Computer Science, Information Systems or related discipline
?3+ years&rsquo; experience performing business analysis as well as proven ability to guide and identify business requirements (i.e., requirements elicitation, analysis, specification, and verification) and apply them in practice
?Exceptional customer service skills including an aptitude and temperament for technical support.
? Experience with SQL and a working knowledge of databases.
? Experience using JIRA and Confluence as well as participating in the software development
lifecycle through Agile methodologies.
? Experience optimizing complex enterprise systems.
? Expertise in cloud-based architectures, AI-driven troubleshooting, and DevOps methodologies.
? Advanced knowledge of IT software, hardware, and network setup
? Ability to research, define and analyze business problems
? Knowledge of software development and maintenance methodologies
? Proficient with Windows and web-based systems including Microsoft Office: Outlook, Word, Excel, PowerPoint and Visio
? Critical thinking abilities to take complex, ambiguous, abstract requirements and break them into smaller components, patterns, views and features
? Ability to effectively communicate business concepts to technical audiences as well as technical and data concepts to non-technical audiences
? Strong analytical, technical, and organizational skills
? Excellent verbal and written communication as well as business writing skills
? Proven ability in relationship building and facilitation
? Ability to adhere to strict confidentiality policies and procedures consistent with the values and integrity of YHI.
? Demonstrated ability to work within a fast-paced, quickly evolving organization, manage multiple complex priorities and respond effectively to change.
? Ability to work with minimal supervision and under tight deadlines.
? A committed self-starter with exceptional interpersonal, problem-solving, and communication skills with ability to develop and maintain cooperative and productive work relationships
Physical &amp; Other Requirements
? Ability to work in office and workshop settings. Frequent facilitation of meetings, workshops, or group meetings. Use of normal office machines and specialized audio-visual equipment for presentations.
? Ability to listen to and understand others as well as ability to give and receive instructions via telephone, computer messages, face-to-face, and in writing. Must possess the ability to write and compose correspondence, memorandums, and reports manually and via computer or email as well as be able to make presentations.
? Availability to work additional hours or weekends as projects demand. Some travel may be required.<ul><li>The functions described herein are not the only responsibilities and tasks to be performed by the individual occupying this position.</li></ul>
The individual will be required to follow any other instructions and to perform any other job-related duties as required by his/her
supervisor or manager. Requirements stated herein are minimum levels of knowledge, skills, and/or abilities to qualify for this
position. To perform the responsibilities of this position successfully, the individual will possess the abilities and aptitudes to perform
each task proficiently. &ldquo;Ability&rdquo; means to possess and apply both knowledge and skill.
This job description includes the essential functions of the job that an incumbent must be able to perform with or without reasonable
accommodation.
This document does not create an employment contract, implied or otherwise. The organization maintains &ldquo;at will&rdquo; employment. This
job description is subject to review and may be revised or updated at management&rsquo;s discretion.</div>

Technical Support Engineer

City of Boise, ID

<div><div><div><h2 class="jobSectionHeader">Summary Statement</h2></div>
<div><div>****NEW CLOSE DATE - THIS POSTING WILL NOW CLOSE ON WEDNESDAY, APRIL 15TH, AT 12:00PM (NOON)****</div> 
<div></div>
The Boise Public Library is hiring two Part-Time (20 hours/week) Library Assistants! 
 
Boise Public Library is seeking two welcoming, community-minded Library Assistant II team members to join us at the Downtown Library in part-time, 20-hour/week roles&mdash;one in Information Services and one in Youth Services. These roles will collaborate across departments, so employees will be touching a little bit of each area. 
 
In Information Services, this role will help connect patrons with books, digital tools, library resources, and trusted answers, reflecting the Library&rsquo;s emphasis on expert guidance, technology access, and community support. 
 
In Youth Services, this role will help children, teens, and families discover the joy of reading and learning through programs, collections, and early literacy experiences that support growth from birth through the school years. Both positions are ideal for people who enjoy public service, believe in the power of libraries to strengthen community, and want to create a warm, positive experience for every visitor who walks through our doors.</div>
<div><h2 class="jobSectionHeader">Essential Functions</h2></div>
<div>Assists library users with circulation, reference, reader's advisory and other library services. Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs. Maintains an intermediate knowledge of library resources and practices. Assists the public with library computer use and related technology. Researches user inquiries and explains policies and procedures. Refers more complex issues to higher-level staff. 
 
Performs proper library opening and closing procedures. Checks in returned materials using library computer systems. Maintains library collections by accurately sorting and shelving materials. Performs semi-routine tasks requiring some discretion and use of limited judgment and initiative, including processing damaged or incomplete library materials. Orders supplies for the office and programs, as needed. 
 
Provides leadership, coaching and mentoring to lower-level positions for tasks such as developing displays to effectively promote programs, library services and materials, as needed. 
 
Assists in planning and delivering in-house and outreach programs for users of all ages, as needed. 
 
Represents the library, participates in library-wide teams and city-wide system projects and collaborates with other branch staff to maintain and improve branch operations, as needed. Performs all duties of lower-level related positions and handles moderately complex issues and problems. 
 
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.</div>
<div><h2 class="jobSectionHeader">Requirements</h2></div>
<div>Required Knowledge, Experience, And Training 
High school diploma or equivalent and two years of experience providing customer service or working with diverse populations, or an equivalent combination of education and experience. 
 
Knowledge of:<ul><li>
Public library operations, policies and services</li><li>
Customer service techniques</li><li>
Intermediate computer skills.</li></ul>
Ability to:<ul><li>
Use library systems</li><li>
Work independently and use initiative</li><li>
Prioritize a broad range of administrative tasks</li><li>
Exercise tact, patience, diplomacy, cultural sensitivity and courtesy when dealing with users</li><li>
Multitask and complete tasks within deadlines</li><li>
Communicate effectively in the English language at a level necessary for efficient job performance</li><li>
Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation.</li></ul> 

Preferred Knowledge, Experience, And Training 
Three years of experience in a public library or similar environment providing customer service to diverse populations. 
 
Some specialized training or coursework and experience working in a library setting. 
 
Special Requirements 
Applicants must be able to pass: 
 
City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation</div>
<div><h2 class="jobSectionHeader">Working Conditions</h2></div>
<div>The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Physical Efforts
 
While performing the duties of this job the employee is always lifting/carrying up to 35 pounds and rarely lifting/carrying up to 50 pounds. Also, the employee is always pushing/pulling up to 20 pounds, frequently pushing/pulling up to 75 pounds and occasionally pushing/pulling up to 100 pounds. The noise level is frequently moderate and occasionally loud. Work includes sensory ability to talk, hear, smell and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity. 
 
Working Environment 
The work environment will include inside conditions, outdoor weather conditions, areas of dust, odors, mist and gases or other airborne matter. Work includes protected exposure to bodily fluids.
 
This position works: Some weekends and evenings and schedules vary.</div></div></div>

Library Assistant II (Information Services & Youth Services)

State Farm

<div><div><div>Benefits:</div>
<ul><li>Dental insurance</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
</ul></div><div><div>**Spanish Bilingual Preferred** 
 
ROLE DESCRIPTION: 
Monte Folsom - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. 
 
 Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.</div>
<div></div>
<div>RESPONSIBILITIES:</div>
<ul><li>Greet customers warmly in person and over the phone, directing them to the appropriate team members.</li>
<li>Manage appointment scheduling and office communications.</li>
<li>Assist in handling incoming inquiries and maintaining customer records.</li>
<li>Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.</li>
<li>Provide excellent customer service and follow up on customers needs.</li>
<li>Support the team with various administrative tasks and projects.</li>
</ul>
<div> 
QUALIFICATIONS:</div>
<ul><li>Previous experience in a receptionist or customer service role.</li>
<li>Communication and interpersonal skills.</li>
<li>Organizational and multitasking abilities.</li>
<li>Comfortable with engaging in sales conversations.</li>
<li>Basic computer skills, including Microsoft Office and CRM systems.</li></ul></div></div>

Receptionist - State Farm Agent Team Member

Pacific Office Automation

<div>Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we&rsquo;ve expanded to 30+ branches across 11 western states&mdash;including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.
We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are seeking an entry-level Customer Care Representative/Dispatcher for our office in Boise, ID. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.
Essential Job Duties
<ul><li>Answer incoming support calls</li>
<li>Create support tickets on behalf of customers</li>
<li>Identify and escalate issues to Helpdesk</li>
<li>Document all call information according to standard operating procedures</li>
<li>Use basic computer applications</li>
<li>Communicate with customers, technicians, and salespeople</li>
<li>Schedule service calls</li>
<li>Meet monthly service goals</li>
<li>Recognize, document, and alert the management team of trends in customer calls</li>
<li>Route calls to appropriate resources</li>
</ul>
Qualifications
<ul><li>No experience necessary- will train the right candidate!</li>
<li>Experience using IT ticketing support systems.</li>
<li>Experience using Unified Communications for business solutions (Call Handling)</li>
<li>Strong phone and verbal communication skills along with active listening</li>
<li>Proven ability to multi-task and work in fast-paced environments</li>
<li>High attention to detail and strong organizational skills</li>
<li>Experience with Microsoft Word and Excel</li>
<li>Bi-lingual is a plus</li>
</ul>
Benefits
<ul><li>DOE: $18-$21/HR</li>
<li>Advancement and growth into leadership roles</li>
<li>Team-player environment</li>
<li>Medical/Dental/Vision/Life insurance plans</li>
<li>Matched 401k</li>
<li>PTO, Vacation, Sick Leave</li>
<li>FSA/HSA programs</li>
</ul>
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees&rsquo; differences because we know that diversity makes us stronger.
#LI-Onsite</div>

Customer Care Representative/Dispatcher

CAI (Computer Aid, Inc.)

<div>Desktop Support Specialist
Req number:
R7515
Employment type:
Full time
Worksite flexibility:
Onsite<div></div><div>
Who we are</div>
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right&mdash;whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have 3+ years of IT support experience, experience onboarding new users to 365, and are looking for your next career move, apply now.
Job Description
The Data Migration Field Support Technician will be responsible for supporting data migration efforts for our client. This includes deploying new hardware, configuring devices, migrating emails and documents, and providing responsive technical support to end users. This will be a full time opportunity and onsite.
What You'll Do<ul><li>
Install, configure, and troubleshoot desktop/laptop computing hardware, printers, and peripheral devices</li><li>
Coordinate and migrate customer data from decommissioned devices to new equipment</li><li>
Set up and maintain software on mobile devices</li><li>
Collaborate with IT colleagues to process equipment shipments, surplus assets, and maintain inventory records</li><li>
Provide support for office moves, additions, and changes</li><li>
Correspond with users and staff to provide timely updates on issue resolution and task progress</li><li>
Escalate complex issues to the technical services team as needed</li><li>
Test, troubleshoot, and validate new hardware and applications in collaboration with IT staff</li><li>
Attend meetings and maintain communication with leadership and stakeholders</li></ul>
What You'll Need
Required:<ul><li>
Minimum of 3 years of IT support experience</li><li>
Experience onboarding users to Microsoft 365 (SharePoint, OneDrive, Outlook) and addressing user queries</li><li>
Proficiency in migrating emails and documents to M365 Outlook and OneDrive</li><li>
Strong troubleshooting skills for Microsoft Windows 10 and Office 2016, including mail, calendar, and contact exports/imports</li><li>
Excellent communication skills and a customer-focused approach</li></ul>
Preferred:<ul><li>
Bachelor&rsquo;s degree in a related field</li><li>
Knowledge of Active Directory users, computers, and policies</li><li>
Basic network troubleshooting (wired and wireless), including ping and trace route diagnostics</li><li>
Familiarity with court processes and information systems</li></ul>
Physical Demands<ul><li>
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards</li><li>
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.</li><li>
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor</li></ul>
#LI-KW1
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 &ndash; 8111.
$24 - $28 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.</div>

Desktop Support Specialist

GAT Airline Ground Support

GAT is seeking a dynamic, dependable, and capable individual to join its team of aviation professionals.GAT offers a wide range of employee benefits to include major medical, 401K Plan, Dental and Vision coverage.
 Classification: Variable Hour, Non-Exempt
 Job Summary: Report directly to the General Manager. The primary day to day purpose and focus of this position is largely dictated on the immediate needs of the company.
 
Job Responsibilities: 
<ul>
<li>Staffing: Work with the General Manager and HR to ensure staffing levels are maintained and to minimize hourly turnover.</li>
<li>Source, screen and interview applicants using the competency-based interview guidelines found in hiring a guide and through the interview process</li>
<li>Review and maintain an applicant tracking system</li>
<li>Assist management team with maintaining staffing</li>
<li>Conduct on-board orientation of new team members. Ensure use, execution, maintenance and administration of the on-boarding process.</li>
<li>Investigate the applicability of out-of-scope. Secure customer's approval on the Daily Out of Scope form</li>
<li>Daily timekeeping monitoring; identifies and resolves exceptions and obtains appropriate approvals prior to closing payroll for the pay period to ensure accuracy</li>
<li>Publish and post memos as requested by management. Maintain a “Read and Initial” communication system and ensure all employees periodically review.</li>
<li>Ensure corporate reports are forwarded to Corporate Headquarters, such as payroll change notices, profile changes</li>
<li>Assist management with recruiting efforts, which includes coordinating advertising mediums, scheduling and/or conducting interviews, processing new hires, and scheduling classes for training and SIDA training, coordinating drug testing and background clearance</li>
<li>Ensure OJI's are properly documented and sent to Corporate Headquarters</li>
<li>Assist with purchasing as directed by management. Ensure purchase orders and/or approvals are obtained as required</li>
<li>Adheres to company policies and procedures</li>
<li>Perform other duties as assigned</li>
</ul>
Requirements: 
<ul>
<li>Must have a High School diploma, GED</li>
<li>Must be at least 18 years of age</li>
<li>Able to proficiently speak, read, and write in English</li>
<li>Advanced Excellent computer skill</li>
<li>Proficient in Microsoft Word, Excel, and Outlook</li>
<li>Previous Administrative and payroll experience preferred</li>
<li>Must successfully complete all training requirements and maintain certifications throughout employment</li>
<li>Must clear an FBI fingerprint background check and obtain a custom seal</li>
<li>Must pass a pre-employment drug screen</li>
</ul>
Work Environment: 
<ul>
<li>Able to work and focus in a fast-paced environment</li>
<li>Must be detail-oriented</li>
<li>Must always be safety-minded while working</li>
<li>Effectively communicates instructions, policies, and procedures others can follow</li>
<li>Provide positive and constructive feedback</li>
<li>Maintains an understanding of and follows all applicable federal, state, airport, and company regulations, policies and procedures</li>
</ul>
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

Administrative Assistant

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