assistant technician (chimney and fireplace)

computer support

American Technology Consulting LLC

<div>General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role. 
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)<ul><li>
Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li><li>
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li><li>
Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li><li>
Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li><li>
Installs, configures, and maintains software on mobile devices.</li><li>
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li><li>
Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li><li>
Works closely with court staff and local administration with office moves, adds, and changes as required.</li><li>
Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.</li><li>
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li><li>
Attends meetings as required.</li></ul>
Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:<ul><li>
Three years of IT support experience.</li><li>
Bachelor&rsquo;s Degree preferred.</li></ul> 
Knowledge, Skills, and Abilities:<ul><li>
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</li><li>
Experience migrating end user emails and documents to Outlook and OneDrive;</li><li>
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li><li>
Experience troubleshooting with Microsoft Windows 10;</li><li>
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li><li>
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li><li>
Knowledge of court processes and court information systems preferred;</li><li>
Skill in providing excellent customer service;</li><li>
Ability to travel throughout the state as needed;</li><li>
Ability to communicate effectively verbally and in writing;</li><li>
Ability to understand impacts of software, system, or application changes on customers;</li><li>
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li><li>
Ability to work independently.</li></ul></div>

Computer Support

GAT Airline Ground Support

GAT is seeking a dynamic, dependable, and capable individual to join its team of aviation professionals.GAT offers a wide range of employee benefits to include major medical, 401K Plan, Dental and Vision coverage.
 Classification: Variable Hour, Non-Exempt
 Job Summary: Report directly to the General Manager. The primary day to day purpose and focus of this position is largely dictated on the immediate needs of the company.
 
Job Responsibilities: 
<ul>
<li>Staffing: Work with the General Manager and HR to ensure staffing levels are maintained and to minimize hourly turnover.</li>
<li>Source, screen and interview applicants using the competency-based interview guidelines found in hiring a guide and through the interview process</li>
<li>Review and maintain an applicant tracking system</li>
<li>Assist management team with maintaining staffing</li>
<li>Conduct on-board orientation of new team members. Ensure use, execution, maintenance and administration of the on-boarding process.</li>
<li>Investigate the applicability of out-of-scope. Secure customer's approval on the Daily Out of Scope form</li>
<li>Daily timekeeping monitoring; identifies and resolves exceptions and obtains appropriate approvals prior to closing payroll for the pay period to ensure accuracy</li>
<li>Publish and post memos as requested by management. Maintain a “Read and Initial” communication system and ensure all employees periodically review.</li>
<li>Ensure corporate reports are forwarded to Corporate Headquarters, such as payroll change notices, profile changes</li>
<li>Assist management with recruiting efforts, which includes coordinating advertising mediums, scheduling and/or conducting interviews, processing new hires, and scheduling classes for training and SIDA training, coordinating drug testing and background clearance</li>
<li>Ensure OJI's are properly documented and sent to Corporate Headquarters</li>
<li>Assist with purchasing as directed by management. Ensure purchase orders and/or approvals are obtained as required</li>
<li>Adheres to company policies and procedures</li>
<li>Perform other duties as assigned</li>
</ul>
Requirements: 
<ul>
<li>Must have a High School diploma, GED</li>
<li>Must be at least 18 years of age</li>
<li>Able to proficiently speak, read, and write in English</li>
<li>Advanced Excellent computer skill</li>
<li>Proficient in Microsoft Word, Excel, and Outlook</li>
<li>Previous Administrative and payroll experience preferred</li>
<li>Must successfully complete all training requirements and maintain certifications throughout employment</li>
<li>Must clear an FBI fingerprint background check and obtain a custom seal</li>
<li>Must pass a pre-employment drug screen</li>
</ul>
Work Environment: 
<ul>
<li>Able to work and focus in a fast-paced environment</li>
<li>Must be detail-oriented</li>
<li>Must always be safety-minded while working</li>
<li>Effectively communicates instructions, policies, and procedures others can follow</li>
<li>Provide positive and constructive feedback</li>
<li>Maintains an understanding of and follows all applicable federal, state, airport, and company regulations, policies and procedures</li>
</ul>
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

Administrative Assistant

Leyline Advocates, LLC

Leyline Advocates Mental Health is looking for a CBRS specialist to work with adults and children with mental illnesses. Must be willing to work with English-speaking clients, as well as refugees with limited or no English skills (interpreters provided). Most appointments will be in-person in the community.Very flexible schedule. Schedule will be centered around late afternoons, evenings and/or weekends to cover times when children are not in school.Prior experience with providing CBRS is preferred. This position is paperwork intensive.Must have bachelor's degree. Degree must be in psychology or a health and human service field. Recommended that you have a laptop computer that can be used on the job.Benefits available including dental insurance, paid vacation, paid holidays, mileage reimbursement, bonuses. .Job Types: Full-time, Part-timePay: $24.00 - $25.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Mileage reimbursement</li><li>Paid time off</li></ul>Ability to Commute:<ul><li>Boise, ID 83705 (Required)</li></ul>Work Location: In person

CBRS Mental Health Specialist - part time

Vertiv

<div><div><div><div><div><div><div><div><div><div><div>POSITION SUMMARY
A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager. 
RESPONSIBILITIES
ROLE
<ul><li>Rely on direction to accomplish goals
</li><li>Perform a number of work-related tasks
</li><li>Capable of working under direct supervision or independently based upon training
</li><li>Maintain certifications per Job requirements
</li></ul>TECHNICAL
<ul><li>Render on site and phone assistance to customers.
</li><li>Communicate with National Technical Support on equipment issues
</li><li>Perform work related tasks according to company guidelines for scheduled maintenance
</li><li>Implement Field Change Notices according to published guidelines
</li><li>Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
</li></ul>SAFETY
<ul><li>Operate in a safe manner in accordance with published safety guidelines
</li><li>Must wear appropriate PPE as per company guidelines and accordance with job duties
</li><li>Adhere to work hours policy guidelines &ndash; &ldquo;14 hours rule&rdquo;
</li><li>Report all work related accidents or injuries within 24 hours to the appropriate personnel.
</li></ul>ADMINISTRATION
<ul><li>Provide accurate and timely reporting according to company guidelines
</li><li>Timecards, expense reports, mileage reports, ticket closure, forms et al.
</li><li>Maintain individual inventory in accordance with company policy
</li><li>Maintain company property according to company policies
</li><li>Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
</li></ul>CUSTOMER SATISFACTION
<ul><li>Provide proper and adequate communication to internal and external customers
</li><li>Provide estimated time of arrival to the customer for where applicable
</li><li>Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
</li><li>Strive to provide all customers a &ldquo;first time fix&rdquo; for their equipment
</li><li>Maintain customer satisfaction rates according to company guidelines
</li><li>Attend Customer Meetings as required
</li></ul>PERFORMANCE
<ul><li>Maximize productivity by combining service opportunities
</li><li>Complete all work in an efficient and timely manner
</li><li>Capable of making technical and commercial decisions under pressure
</li><li>Properly evaluate site and equipment for appropriate billing status
</li><li>Maintain productive utilization rate according to company guidelines
</li><li>Perform inventory cycle counts according to company guidelines
</li><li>Adhere to company dress code and safety regulations
</li><li>Meet or exceed on-site response time requirements for each customer
</li><li>Understand and comply with company startup/escalation processes and procedures
</li><li>Maintain proper and adequate level of internal communications
</li><li>Managers, co-workers, Support Services, electronic communications, et al.
</li><li>Perform several work-related tasks
</li><li>Capable of working under direct supervision or independently based upon training
</li>Maintain certifications per Job requirements 
<li>
</li></ul>QUALIFICATIONS
<ul><li>Required experience (one or more of the following)
</li><li>High School Diploma or G.E.D. equivalent
</li><li>HVAC &ndash; Certificate Program degree or equivalent experience in the field.
</li><li>Six years military experience in a related field
</li><li>Equivalent industry experience with EPA refrigerant license
</li><li>Basic electrical knowledge
</li><li>Interpersonal Skills
</li><li>Professional
</li><li>Reliable
</li><li>Team Player
</li><li>Familiarity with electrical / electronic test equipment and fundamentals
</li><li>Must be able to read and interpret electrical line diagrams and blueprints
</li><li>Working knowledge of OHM&rsquo;s law and HVAC theory
</li><li>Technical skills
</li><li>Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
</li><li>Elementary fix/repair techniques based on directed supervision
</li><li>Capable of completing tasks and return unit to full operating conditions based upon directed supervision
</li><li>Ability to summarize and report all work related tasks performed
</li><li>Strong skill sets:
</li><li>Communication skills
</li><li>Customer service skills
</li><li>Troubleshooting skills
</li><li>Safety procedures
</li><li>Organizational and planning skills
</li><li>Computer skills
</li>Mechanical aptitude 
<li>
</li></ul>PHYSICAL &amp; ENVIRONMENTAL DEMANDS
<ul><li>While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
</li><li>Extreme cold (below 32*)
</li><li>Extreme heat (above 100*)
</li><li>Noise Level (Medium / High need to shout to be heard)
</li><li>Working around moving machinery (fork-lifts, tractors)
</li><li>Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
</li><li>Work outdoors (no effective protection from weather)
</li><li>Travel is required
</li><li>Flexible schedules (weekends, evenings, and holidays)
</li><li>May have on-call responsibility
</li><li>Valid driver&rsquo;s license
</li>Must be at least 18 years old 
<li>
</li></ul>Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. 
WORKING CONDITIONS:
<ul><li>Travel is required
</li><li>Flexible schedules (weekends, evenings, and holidays)
</li><li>May have on-call responsibility
</li><li>Valid driver&rsquo;s license
</li><li>Must be at least 18 years old</li></ul></div></div></div></div></div></div></div></div></div></div></div>

Cooling Customer Engineer-Data Center Thermal Technician

Utility Trailer Sales of Utah

Outside Service Sales / EstimatorPay: $50,000 &ndash; $75,000 base salary + commissionMountain West Utility Trailer is looking for a motivated Outside Service Sales / Estimator to join our Boise team. This role focuses on building customer relationships, generating service sales, and preparing repair estimates for fleet customers. If you enjoy solving problems, developing new business, and supporting the trucking industry, we want to meet you.About UsMountain West Utility Trailer has been a family-owned business for over 50 years. We are a full-service dealership for Utility dry van trailers, refrigerated trailers, flatbeds, Ottawa yard trucks, and construction trailers.With 8 locations across 5 states, we are committed to supporting the trucking industry while delivering excellent customer service and a positive workplace for our employees.Our vision: Keep America Trucking, Exceed Expectations, and Deliver SMILEs.Responsibilities<ul><li>Promote service sales within an assigned territory</li><li>Maintain relationships with existing customers and develop new accounts</li><li>Perform daily cold calls and customer visits</li><li>Prepare service estimates and present scope of work to customers</li><li>Promote maintenance programs and service contracts for fleet accounts</li><li>Record all sales activities in the company CRM</li><li>Work closely with the service department to maintain a strong backlog of work</li><li>Communicate effectively with customers and internal team members</li><li>Maintain and operate a company vehicle safely</li></ul>Qualifications<ul><li>Previous sales experience preferred</li><li>Semi-trailer, heavy-duty parts, or fleet experience preferred</li><li>Trailer technician experience is a plus</li><li>Strong communication and organizational skills</li><li>Basic computer skills (CDK or Procede experience helpful)</li><li>Ability to multitask in a fast-paced environment</li><li>Bilingual English/Spanish is a plus</li><li>Must pass a pre-employment drug screen</li></ul>Benefits<ul><li>Base salary + monthly commission opportunity</li><li>Medical, Dental, and Vision insurance</li><li>Life Insurance</li><li>Short-Term &amp; Long-Term Disability</li><li>401(k) with Profit Sharing</li><li>Paid Time Off (PTO)</li><li>Paid major holidays</li><li>Company vehicle</li></ul>Equal Opportunity EmployerPay: $50,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Outside Service Sales/Estimator

City of Boise, ID

<div><div><div><h2 class="jobSectionHeader">Summary Statement</h2></div>
<div>Serve on the front lines of public safety by responding to calls for service and supporting critical investigations across the Boise community. As a Community Service Officer II you&rsquo;ll document incidents, collect and process evidence, and collaborate closely with officers, detectives, and forensic teams to help move cases forward with accuracy and care. 
Why the City of Boise?
The benefits are real and among the best in the Treasure Valley:<ul><li>
Zero-premium medical coverage for you and your family!</li><li>
PERSI retirement plus employer-matched 401(k)/457b.</li><li>
10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month.</li><li>
10 weeks paid parental leave.</li><li>
$500 annual wellbeing incentive.</li><li>
Tuition reimbursement and free local bus pass.</li><li>
Basic life and long-term disability insurance at no cost.</li></ul> 

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise. 
 
Disclaimer: This job posting may close earlier than the listed closing date. If this occurs, a minimum of 24 hours&rsquo; notice will be provided prior to closing.</div>
<div><h2 class="jobSectionHeader">Essential Functions</h2></div>
<div><ul><li>Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all the duties of a Community Service Officer - I (CSO) and provides team support and training, as needed. Provide training, mentoring and coaching to CSO - I, including field training.</li><li>
Responds to various requests for service that include non-emergency and higher-priority responses to assist officers at crime scenes throughout the city. Responds to active scenes and conducts fact-finding interviews and investigations. Attends periodic training to maintain and update skills in forensic evidence collection. Provides training to other divisions to include patrol briefings, POST Academy, and other community groups.</li><li>
Writes clear and concise investigative reports by gathering information from various sources and enters reports into the incident tracking system report writing program. Interprets and applies Boise city and the Idaho state criminal codes. Determines the type of crime and articulates the elements of each crime in written form.</li><li>
Performs crime scene investigative work. Properly collects, documents, and processes crime scenes using photographic and forensic ridge detail techniques (fingerprints). Identifies and evaluates possible evidence and ensures proper collection, labeling, transportation, and booking of evidence into the Ada County property room or Boise Police Crime Lab maintaining chain of custody and integrity of evidence.</li><li>
Documents and reports all graffiti throughout the city. May be responsible for citizen ride along requests, as needed.</li><li>
Retrieves, transports, and records property found throughout the city. Attends court under subpoena and provides court testimony under oath regarding their knowledge or actions in cases.</li><li>
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.</li></ul></div>
<div><h2 class="jobSectionHeader">Requirements</h2></div>
<div>Required Knowledge, Experience, And Training<ul><li>
High school diploma or equivalent and two years of experience working in law enforcement or working with the public, in-security or a related field.</li></ul>
Knowledge of:<ul><li>
Boise City and Idaho State criminal codes.</li><li>
Law enforcement programs, practices and procedures.</li><li>
Computer usage including related software.</li><li>
Basic report preparation skills.</li><li>
DSLR camera usage.</li></ul>
Ability to:<ul><li>
Interpret and apply laws and ordinances.</li><li>
Determine priorities, manage multiple projects under stress, and show the ability to multi-task.</li><li>
Use good customer service and de-escalation techniques.</li><li>
Use independent judgment and discretion.</li><li>
Communicate effectively in the English language at a level necessary for efficient job performance.</li><li>
Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.</li><li>
Individuals must be capable of operating vehicles safely and have an acceptable driving record.</li></ul>
Preferred Knowledge, Experience, And Training<ul><li>
Bachelor's degree in criminal justice or a related field and three years of experience in a law enforcement environment.</li><li>
OC (Pepper Spray) certification.</li></ul>
Licensing And Other Requirements<ul><li>
Valid state-issued driver's license.</li><li>
National Crime Information Center (NCIC) certification within six months of employment.</li></ul>
Special Requirements 
Applicants must be able to pass:<ul><li>
City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation.</li><li>
Driving Record Check.</li><li>
Polygraph Exam.</li><li>
Boise Police Department Criminal Justice Information System Background Check (BPD CJIS).</li><li>
Drug Free Workplace:<ul><li>
In accordance with the City of Boise Drug Free Workplace Regulation, this position is designated as safety sensitive and is subject to testing requirements including Post Offer Applicant Testing, Random Testing, Reasonable Suspicion, Post - Accident, etc. Applicants will be required to submit to screening for illegal drug use prior to hire. Appointment to this position is contingent upon a negative pre-employment drug test.</li></ul></li><li>
This position is required to exercise custodial responsibility for illegal drugs or precursors.</li></ul></div>
<div><h2 class="jobSectionHeader">Working Conditions</h2></div>
<div>The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Physical Efforts 
While performing the duties of this job the employee is occasionally lifting/carrying up to 50 pounds. Also, the employee is always pushing/pulling up to 10 pounds, frequently pushing/pulling up to 20 pounds and occasionally pushing/pulling up to 50 pounds. The noise level is occasionally moderate and rarely loud. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity. 
 
Working Environment<ul><li>
The work environment will include inside conditions, outdoor weather conditions, extreme temperatures, in wet and humid conditions, areas of dust, odors, mist and gases or other airborne matter. Employees are exposed to mechanical and electrical hazards and work in/at heights. Employees will also drive a vehicle as part of this position. Work includes protected exposure to infectious bacteria, bodily fluids and chemicals. Work includes processing of crime scenes that may be hazardous or unsanitary, located in houses, buildings, outdoors in adverse weather conditions, etc. Individuals will be subject to evidence of violence or trauma including graphic and disturbing scenes of homicide, sexual assault, robbery, traffic accidents, abuse, arson, autopsy subjects (deceased persons, children, and animals), and related evidence at all stages during the investigation and prosecution of crimes. Protected exposure to infectious bacteria, bodily fluids, and chemicals. Wears uniforms, ballistic vests, and body cameras; drives semi-marked police vehicles equipped with amber light bars and emergency flashers to scenes in all types of weather conditions and all hours of the day and night.</li><li>
This position works: Shifts may include weekends, holidays, day, swing, or night shifts, overtime, on-call, call-back, and others as needed.</li></ul></div></div></div>

Community Service Officer II

VeeRteq Solutions Inc.

<div>Job Title: COURTS(AOC) - Data Migration Field Support Technician
Location: Boise, ID
General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role.
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
<ul><li>Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li>
<li>Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
</li><li>Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li>
<li>Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li>
<li>Installs, configures, and maintains software on mobile devices.</li>
<li>Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li>
<li>Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li>
<li>Works closely with court staff and local administration with office moves, adds, and changes as required.</li>
<li>Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.
</li><li>Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li>
<li>Attends meetings as required.</li>
</ul>Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:
<ul><li>Three years of IT support experience.</li>
<li>Bachelor's Degree preferred.</li>
</ul>Knowledge, Skills, and Abilities:
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;
Experience migrating end user emails and documents to Outlook and OneDrive;
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;
Experience troubleshooting with Microsoft Windows 10;
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
Knowledge of court processes and court information systems preferred;
Skill in providing excellent customer service;
Ability to travel throughout the state as needed;
Ability to communicate effectively verbally and in writing;
Ability to understand impacts of software, system, or application changes on customers;
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
Ability to work independently.</div>

COURTS(AOC) - Data Migration Field Support Technician

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