director, marketing and media strategy

go-to-market data leader | director | georgia-alabama (atlanta, birmingham) Jobs in Atlanta

manager, marketing

director marketing and media strategy

MP-HR

<div><p><b>ABOUT OUR CLIENT:
</b></p><p>Our client is the world's largest nonprofit trade association for professional photographers. For more than 150 years, they've championed the power, craft, and integrity of real photography. With the launch of PhotoVision, they have evolved into something new: a hybrid organization - part trade association, part modern media company - producing the world's longest-running photographic magazine, the industry's biggest annual event, and a digital learning and media platform. They're building the leading voice, platform, and growth engine for professional photography in a world that desperately needs what is real. Sound like a pivotal moment for the entire worldwide photographic industry? It is. And we're looking for a leader who can help shape the next era.</p><p>
This is a rare opportunity to help lead a legacy organization into its next era - to build a modern media platform, grow a national creative community, and champion the future of real photography.</p><p><b>
WHAT YOU WILL DO:</b></p><p>
The Director of MarketingMedia Strategy will lead the marketing team's strategic direction, data-driven insights, audience growth, brand positioning, and revenue-driving marketing initiatives across the organization. This is not a traditional association marketing role. This is a growth architect role - responsible for expanding product reach, driving membership acquisition, elevating brand, and building a modern media ecosystem that serves photographers, partners, and the industry at large. You will join the senior leadership team, collaborating closely with the CEO and senior staff to drive organizational strategy, culture, and impact. If you thrive in environments where you can build, innovate, and lead with both courage and humility, this is your moment.</p><p><b>
Key Responsibilities</b></p><ul><li>
Build and execute a multi-channel audience growth strategy.</li><li>
Drive membership acquisition, retention, and lifecycle marketing.</li><li>
Expand reach across social, YouTube, podcast platforms, email, and SEO.</li><li>
Oversee paid media, performance marketing, and funnel optimization.</li><li>
Shape and steward the unified brand voice.</li><li>
Lead media brand in the photography space.</li><li>
Ensure consistent storytelling across magazine, podcast, events, and digital media channels.</li><li>
Partner with editorial, creative, and media teams to amplify content across platforms.</li><li>
Develop distribution strategies for video, audio, written, and social content.</li><li>
Lead email strategy, segmentation, and lifecycle communication.</li><li>
Support content partnerships, influencer collaborations, and community-led growth</li><li>
Support sponsorship, advertising, and branded content initiatives.</li><li>
Develop campaigns that increase subscription and membership conversions.</li><li>
Collaborate with sales and partnerships teams to maximize media value.</li><li>
Track and optimize marketing ROI across all channels.</li><li>
Build KPI dashboards for audience, engagement, and conversion.</li><li>
Lead A/B testing, attribution modeling, and performance analysis.</li><li>
Monitor CAC, LTV, retention curves, and funnel performance.</li><li>
Use data to inform strategy, creative decisions, and resource allocation.</li><li>
Lead, mentor, and develop the MarketingCommunications team.</li><li>
Manage agency relationships with confidence and clarity.</li><li>
Collaborate across departments with respect, candor, and shared purpose.</li><li>
Serve as a key member of the senior leadership team, contributing to organizational strategy and culture.</li></ul><p><b>
WHAT YOU NEED:
</b></p><ul><li>At least 5 years in digital marketing, media, audience development, or growth strategy.</li><li>
Experience in at least one of the following; <i>digital media company, content network, creator economy / influencer marketing, subscription or membership model, high-growth consumer brand, modern B2B media brand</i></li><li>
Proven track record of growing an audience - with numbers to back it up.</li><li>
Deep understanding of modern digital platforms (YouTube, TikTok, Instagram, podcast distribution, email).</li><li>
Strong grasp of funnel design, conversion strategy, and lifecycle marketing.</li><li>
Fluency in analytics, dashboards, CAC/LTV, attribution, and optimization.</li><li>
Ability to lead teams and manage performance</li><li>
Experienced with using AI tools, marketing automation, and modern workflow systems.</li></ul><p><b>
ADDITIONAL INFORMATION</b></p><ul><li>
Hybrid position in Atlanta, GA (must be local to ATL)
</li><li>Compensation: $100-$130k annually + bonus</li><li>
Some travel required</li></ul></div>

Director, Marketing and Media Strategy

Slalom Consulting

<div><p><b>Go To Market Data Leader &ndash; Director &ndash; Georgia-Alabama</b></p><p><i>
****Please note:</i><i> </i><i>This role is</i><i> </i><i>not</i><i> eligible</i><i> </i><i>for</i><i> </i><i>100% remote</i><i> </i><i>work. Employees must live within a commutable distance of the Atlanta office and must be willing to be onsite at the client and/or Slalom office when needed. This role could require travel to support the region between 10-20%.****</i></p><p></p><p><b><br>
Who You'll Work With</b></p><p>
At Slalom, we combine personal connection with global scale to create environments where work is loved and life is enriched. Our mission is to help organizations redefine possibilities, shape the future, and achieve transformative goals. This position reports to the Regional Capability Lead and is based in Atlanta supporting Georgia-Alabama (Atlanta, Birmingham), where you'll play a pivotal role in driving Data and Intelligence sales and fostering customer-centric go-to-market strategies.</p><p></p><p><b><br>
What You&rsquo;ll Do</b></p><p>
As the Data &amp; Intelligence Go-to-Market Lead for Atlanta, you will be responsible for building a high-performing go-to-market team and function while owning the growth strategy for Slalom&rsquo;s data and intelligence offerings. You'll cultivate an inclusive, entrepreneurial team culture that attracts and retains top talent in data and AI, and position Slalom as a trusted innovation partner across Georgia-Alabama.</p><p>
In this uniquely positioned leadership role, you&rsquo;ll tailor and scale our national vision into a local force &ndash; where innovation, execution, and business relevance converge. At Slalom, you&rsquo;ll lead with purpose &ndash; pairing human ingenuity with the power of data to transform how organizations operate, compete, and grow. You&rsquo;ll collaborate with leading technology partners and Slalom client teams to identify high-impact opportunities, drive sales and revenue growth, and elevate our go-to-market presence.</p><p>
Slalom&rsquo;s Data &amp; Intelligence capability helps build the next generation of data-driven organizations by leveraging data and AI as strategic differentiators. We help clients shift mindsets, foster data-driven cultures, and build modern data and AI solutions that accelerate the creation of products, services, and experiences&mdash;driving measurable value for organizations, employees, and customers.</p><p></p><p><b><br>
Capability Vision &amp; Strategy</b></p><ul><li>
Tailor regional or country-wide capability strategies to the Georgia-Alabama markets, considering client portfolios, market maturity, and geographic factors.</li><li>
Drive Data and Intelligence sales initiatives by leveraging market insights and aligning strategic priorities with customer needs.</li></ul><p><b>
Go-to-Market Approach</b></p><ul><li>
Proactively create demand by seeking speaking opportunities at conferences and events to establish yourself and your team as Data and Intelligence capability thought leaders.</li><li>
Collaborate with Marketing and Operations to plan Slalom-led thought leadership events focused on Data and Intelligence solutions and client outcomes.</li><li>
Ignite awareness and generate demand for Data and Intelligence capabilities by engaging in campaigns, RFIs, RFPs, workshops, and POCs.</li></ul><p><b>
Business Development &amp; Sales</b></p><ul><li>
Be accountable for Data and Intelligence sales growth and managing the opportunity pipeline through to closure, ensuring alignment with market strategies.</li><li>
Partner with client partners and sales executives to identify and pursue Data and Intelligence related opportunities.</li><li>
Serve as a Solution Lead or SME in the pursuit process, engaging broader capability team SMEs as needed to align with market strategy.</li><li>
Participate in multi-capability solutioning and client outcome-based selling motions with the go-to-market team.</li></ul><p><b>
People Development</b></p><ul><li>
Mentor other practitioners within the capability area to serve the market's portfolio effectively.</li><li>
Provide feedback for performance management related to capability team members involved in market pursuits and delivery.</li></ul><p><b>
Delivery Management</b></p><ul><li>
Contribute to delivery in billable roles as a Delivery Solution Lead and/or in SME roles within the market's portfolio, with defined utilization targets.</li></ul><p><b>
What You'll Bring</b></p><ul><li><b>
Prior Consulting Experience: </b>Managed / IT Consulting experience is required</li><li><b>
Inspirational Leadership:</b> Demonstrate strategic and critical thinking that aligns with market needs to drive Data and Intelligence sales.</li><li><b>
Proactive GTM</b> <b>Mentality:</b> Build relationships and actively seek opportunities to expand the sales pipeline, partnering with sales/client partners to generate leads.</li><li><b>
Growth Mindset:</b> Act as an external speaker at events, engaging with customer CXOs as a credible and confident peer.</li><li><b>
Collaboration:</b> Exhibit strong collaborative skills across different teams and organizations to drive Data and Intelligence sales and customer-focused strategies.</li><li><b>
Technical Excellence:</b> Be an excellent technical leader with experience solutioning and delivering with our partners: Snowflake, Databricks, AWS, Microsoft, Anthropic, OpenAI, Google, Dbt, Fivetran, Matillion and Dataiku.</li></ul><p><b>
About Us</b></p><p>
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.</p><p></p><p><b><br>
Compensation and Benefits</b></p><p>
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, &amp; vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.</p><p>
Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the Director level with a targeted base pay salary range of $190,000 to $260,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual&rsquo;s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.</p><p>
We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com.</p><p></p><p><b><br>
EEO and Accommodations</b></p><p><i>
Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans&rsquo; status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.</i></p></div>

Go-To-Market Data Leader | Director | Georgia-Alabama (Atlanta, Birmingham)

Learfield

<div>This position will lead the management of the marketing strategy and execution for collegiate institutions in a designated tier of annual marketing spend. The position works closely with the Partnerships team, along with other internal departments, to strategize, build and execute marketing programs, both locally and nationally, that promote the sale of collegiate licensed products. Proactivity, time management and strategic thinking is necessary for this role and the team around it to be successful.<p></p><p><b>
Essential Duties &amp; Responsibilities:</b></p><ul><li>
Work cooperatively in a team environment to serve the marketing needs of three territories.
</li><li>Sets overarching marketing strategy for client institutions based on strategic plans from the Partnerships division</li><li>
Work alongside a team, with leadership responsibility, over a group of retailers to develop a strategy promoting the overall growth of college</li><li>
Lead the brainstorming, idea generation and plan development of annual strategic marketing plans to meet client goals
</li><li>Manage one direct report who will provide assistance in the planning and execution of all marketing programs for the three assigned territories.</li><li>
Draft briefs to instruct, inspire and direct marketing plans and creative direction</li><li>
Build trust from clients by providing strategic and innovative approaches to marketing problems</li><li>
Ensure adherence to detailed statements-of-work for all marketing services rendered for clients</li><li>
Effectively present marketing plans to internal and external clients, showing an ability to sell-in concepts to key decision-makers</li><li>
Offer a unique point-of-view to be able to provide necessary critique of strategies, ideas and creative</li><li>
Utilize internal project management system to manage projects, ensuring team stays on time and within budget</li><li>
Manage and oversee client communication regarding all marketing programs
</li><li>Develop impactful program recaps that justify the resources used to execute the marketing programs on behalf of clients, with the responsibility of crafting critical key learnings and next steps
</li><li>Read and understand performance data, using the findings to influence future decisions.</li><li>
Occasional travel (approximately 5%) is necessary for client meetings, industry events and project execution.</li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li>
2+ years of professional consumer marketing experience</li><li>
Ability and desire to think strategically and be creative</li><li>
Abiity to professionally and effectively communciare in writing and verbally to all levels of leadership internal and external to the business</li><li>
Ability to designe and deliver presentations</li><li>
A high degree of integrity and trust in interpersonal interactions</li><li>
Servant leadership style</li><li>
Outstanding people management skills to include development and performacne management</li><li>
Ability to manager multiple deadlines</li><li>
Lead in an environment of constant change</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience working at an agency, brand or property preferred</li></ul><p></p><p>
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.</p><p>
Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.</p></div>

Manager, Marketing

OEConnection

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.
<br><br>
Role Overview
<br><br>
This role serves as the chief operating partner to the CTO (Chief Technology Officer), turning strategy into action, clarity into momentum, and complexity into measurable outcomes. As the operational backbone of the CTO organization, you will drive governance, execution rigor, financial discipline, and communication across the technology organization and the enterprise.
<br>You’ll ensure the technology strategy translates into clear priorities, predictable delivery, and business impact, while enabling the CTO to focus on vision, critical decisions, and executive relationships.
<br><br>
What You’ll Do
<br>Own the CTO Operating System
<br><ul>
<li>Translate enterprise strategy into technology priorities, portfolio investments, and outcome-driven roadmaps.</li>
<li>Design and run the CTO operating model, including planning cadence, governance, and execution health.</li>
</ul>
Drive Governance, Clarity & Decision-Making
<br><ul>
<li>Lead portfolio prioritization, funding decisions, risk management, and technical debt visibility.</li>
<li>Establish decision frameworks, escalation paths, and multi-horizon roadmaps across product, platform, and foundational capabilities.</li>
</ul>
Build Metrics That Matter
<br><ul>
<li>Define and maintain a trusted technology KPI framework covering business impact, platform health, reliability, delivery predictability, throughput, cost efficiency, and unit economics.</li>
<li>Ensure metrics are actionable, consistent, and drive informed decision-making.</li>
</ul>
Executive & Board Communication
<br><ul>
<li>Craft clear, concise, and compelling executive- and board-ready narratives on progress, tradeoffs, risks, and investment outcomes.</li>
<li>Prepare the CTO for executive conversations, board discussions, and high-stakes decisions.</li>
</ul>
Technology Finance Leadership
<br><ul>
<li>Partner with Finance to own budgeting, forecasting, and cost governance (including cloud, platform, AI, and FinOps).</li>
<li>Align spend to outcomes, improve cost transparency, and enable ROI-driven investment decisions.</li>
</ul>
Execution Excellence
<br><ul>
<li>Set standards for planning quality, dependency management, and delivery confidence.</li>
<li>Serve as the CTO’s execution “radar”—what’s on track, what’s at risk, and where intervention is needed.</li>
<li>Ensure agile practices are outcome-driven, not ceremony-driven.</li>
</ul>
Lead Technology Product Management
<br><ul>
<li>Lead the Technology Product Management / Product Owner function.</li>
<li>Define role clarity, expectations, and success metrics.</li>
<li>Build and develop a high-performing team capable of leading complex, cross-functional initiatives.</li>
<li>Partner closely with Business Unit Product Managers to align technical and product priorities across the portfolio.</li>
</ul>
Operational Cadence & Communication
<br><ul>
<li>Design and run effective CTO staff meetings, planning cycles, and decision forums.</li>
<li>Improve meeting effectiveness through clear agendas, documented decisions, and accountability.</li>
<li>Ensure consistent, clear, and credible communication between technology and the business.</li>
</ul>
Organizational Health
<br><ul>
<li>Act as an early warning system for execution risk, leadership bottlenecks, and organizational friction.</li>
<li>Proactively surface and address issues before they impact outcomes.</li>
</ul>
What You Bring
<br>Experience
<br><ul>
<li>15+ years in technology, product, operations, or strategy roles.</li>
<li>10+ years operating at the senior director level or above.</li>
<li>Proven ability to operate seamlessly across engineering, product, finance, and business leadership.</li>
</ul>
Leadership & Skills
<br><ul>
<li>A highly approachable, inclusive leadership style that builds trust and empowers teams.</li>
<li>Strong business acumen with deep financial and KPI fluency.</li>
<li>Exceptional communication skills; able to tailor messages for executives, boards, and teams.</li>
<li>Executive presence with the ability to influence, align, and build strong cross-functional partnerships.</li>
<li>Sound judgment, strong problem-solving skills, and comfort navigating ambiguity, conflict, and tradeoffs.</li>
<li>Curiosity and willingness to use AI as a force multiplier across planning, execution, and decision-making.</li>
</ul>
Education
<br><ul>
<li>Bachelor’s degree in Technology or a related field required.</li>
<li>Equivalent, directly relevant experience will be considered in lieu of a degree.</li>
</ul>
Why Join Us
<br>This is a high-impact role at the center of technology, strategy, and execution. You’ll partner directly with the CTO and senior leadership to turn vision into measurable outcomes and shape how the technology organization operates at scale.
<br>You’ll have the opportunity to build and run the CTO operating model, influence enterprise-level decisions, and lead through collaboration across engineering, product, finance, and business teams. If you thrive in complex environments, value clarity over chaos, and want a visible role with real impact, this position offers both influence and long-term growth.
<br><br>
<b>What We Offer:</b><br>
<ul>
<li>Full benefits starting Day 1: Medical, Dental, and Vision</li>
<li>401(k) with company match</li>
<li>Unlimited Flex Time Off plus 10 company-paid holidays</li>
<li>Remote-first role with monthly communication stipend</li>
<li>Professional development programs, tuition assistance, and quarterly book program</li>
<li>Free wellness coaching and pet insurance</li>
<li>Home office equipment stipend</li>
<li>Employee resource groups and exclusive employee discounts</li>
</ul>
What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.
<br><br>
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

VP Technology Governance

Get Engaged

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with the creative team to develop and execute visually appealing designs for social media platforms, including graphics, illustrations, and layouts
  </li>
  <li>
   Assist in the creation of social media content such as infographics, banners, social media posts, and advertisements to engage and attract target audiences
  </li>
  <li>
   Ensure all designs adhere to brand guidelines and maintain consistency across different social media channels
  </li>
  <li>
   Stay updated with the latest design trends, techniques, and tools to bring fresh and innovative ideas to the team
  </li>
  <li>
   Support the team in brainstorming sessions and contribute creative ideas for social media campaigns and projects
  </li>
  <li>
   Edit and retouch images to enhance visual impact and optimize them for social media platforms
  </li>
  <li>
   Demonstrate attention to detail and strong proofreading skills to ensure accuracy in design elements, typography, and grammar
  </li>
  <li>
   Adapt quickly to changes in project requirements and priorities, maintaining a flexible and positive attitude
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Adobe Creative Suite
  </li>
  <li>
   Sound graphic design fundamentals
  </li>
  <li>
   Ability to maintain brand standards
  </li>
  <li>
   Social media-minded curator
  </li>
  <li>
   Ability to solve problems visually
  </li>
  <li>
   Foundational photography skills including lighting, composition, and retouching
  </li>
  <li>
   Ability to work on multiple projects simultaneously
  </li>
  <li>
   Team player, avid collaborator passionate for creativity and innovation
  </li>
  <li>
   Ability to embrace challenges, feedback, and changes with a positive attitude
  </li>
  <li>
   Excellent written and communication skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Job Type:
  </strong>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  <strong>
   Education:
  </strong>
 </strong>
 Bachelor's (preferred) or equivalent experience required.
 <br/>
 <br/>
 <strong>
  <strong>
   Location:
  </strong>
 </strong>
 Atlanta, GA (must be local to Atlanta)
</div>


Junior Graphic Designer

Metropolitan Atlanta Rapid Transit Authority (MARTA)

<div><p><b>THIS POSTING IS TO FILL THE CURRENT VACANCY AND TO ESTABLISH AN ELIGIBILITY LIST TO FILL ANY FUTURE VACANCIES THAT MAY OCCUR IN THE NEXT 6 MONTHS
</b></p><p><b>EDUCATION AND EXPERIENCE
</b></p><p>Bachelor's degree in Business Administration, Business Management, Industrial Management, or related field is required. Six years of progressively responsible experience in rail operations, transportation, or closely related experience, four years of which have been in a supervisory capacity in the transportation industry. Knowledge of MARTA rail system, overall transportation services, rail operation rules, and rail standard operating procedures desired. Experience in union environment, possessing skill in handing human relations issues when dealing with union representatives is desired. Excellent verbal and written communications skills are required. Must demonstrate proficiency in various computer-based applications in order to leverage data, communicate, and make informed decisions in addition to delivering professionally written reports, memorandums, forms, etc. In lieu of the educational requirement, directly related experience may be substituted on a year-for-year basis.<br>
<br>
<br>
</p><p><b>INTERVIEW SELECTION PROCESS: </b>The selection process may include one or more components to demonstrate applicants&rsquo; knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.
</p><p><b>SUMMARY
</b><br>
Manages MARTA&rsquo;s customer experience within a designated zone, typically a group of 6-8 contiguous rail stations. Monitors and improves rail, bus and mobility service delivery within their designated zone to includes station cleanliness and operation of all customer amenities such as lighting, faregates and fare media machines, elevators and escalators, restrooms. audio and visual information systems etc. Utilizes all accessible MARTA resources in a manner that will provide customers with the best possible experience. Provides recommendations to senior staff based on review and analysis for the implementation of more substantial improvements within the designated zone. May serve as the replacement for the General Superintendent when required. Performs work that directly impacts MARTA's business operation and brand to a substantial degree.
</p><p><b>This position has been identified as having responsibility for transit safety oversight at MARTA and is required to comply with the training requirements identified in the Authority&rsquo;s Agency Safety Plan. Training requirements must be completed within 3 years of employment.
</b></p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES
</b></p><div><ul><li><div>Manages MARTA s customer experience within a designated zone, typically a group of 6-8 contiguous rail stations.
</div></li></ul><ul><li><div>Provides direct and immediate operational support during normal and emergency situations. Knowledgeable of bus, rail and mobility service delivery and possess competency to assist and in the performance of operational activities during service disruptions, evacuations or special events.
</div></li></ul><ul><li><div>Proactively seeks innovations and implements actions plans to enhance the customer journey to include identification and remediation of issues that may positively or negatively impact the station experience as real and potential safety risks or hazards.
</div></li></ul><ul><li><div>Serves as a community ambassador for those communities served within the zone. Remains cognizant of local events and external influences. Works to build advocacy and strengthen MARTA's image and brand. Coordinates closely with MARTA External Communications and Marketing.
</div></li></ul><ul><li><div>Maintains metrics for all key performance indicators related to rail stations and services within the zone to include station cleanliness and operation of all customer amenities such as lighting, faregates and fare media machines, elevators and escalators, restrooms. audio and visual information systems etc.
</div></li></ul><ul><li><div>Serves as the station liaison who collaborates and coordinates with other MARTA operational and business units such as MARTA Police, Capital Programs, Revenue Collection, Planning, Research and Analysis to enhance the customer service experience and minimize impacts to our patrons.
</div></li></ul><ul><li><div>Educates and assesses subordinates for effectiveness and strives for continuous improvement within the assigned workforce.
</div></li></ul><ul><li><div>Performs other duties and responsibilities as assigned.<br>
</div></li></ul></div><p></p><p><b>SUPERVISORY RESPONSIBILITIES
</b><br>
Manages Rail Supervisors and Station Care Supervisors for the designated zone.
</p><p><b>CERTIFICATES, LICENSES, REGISTRATIONS
</b><br>
Must have or acquire Rail Operator certification within one year. Certification must be maintained annually. Must operate the train under emergency conditions. Must have a valid Georgia driver&rsquo;s license.
</p><p><b>SPECIAL REQUIREMENTS
</b><br>
On a 24-hour basis, will be required to respond and assume command during emergencies or major incidents.
</p><p>MARTA is a Drug Free Workplace. Participation in MARTA's Drug &amp; Alcohol Program is a condition of employment. Failure to adhere to MARTA's Drug &amp; Alcohol Program will result in termination. Every MARTA employee is responsible for reading and observing the requirements of the Drug &amp; Alcohol policy. <b>This position has been identified as SAFETY SENSITIVE.
</b></p><p><b>MARTA </b>is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.<br>
</p><p></p><p>Grade: 19
</p><p>Classification: Non-Represented
</p><p>Number of Openings:2
</p><p>Salary: $65,641-$98,462</p></div>

SUPT STATION ZONE SERVICES

Southern Company

<div><p><b>IT Supervisor &ndash; Contact Center &amp; My Account</b></p>
<p><b>JOB SUMMARY</b></p>
<p>This position is responsible for the GAS Contact Center, and My Account technology group within the customer technology pillar for Southern Company Gas applications used by GAS Distribution Operations for our state regulated Local Distribution Companies (LDCs). This includes full software development lifecycle of end-to-end Contact Center, and My Account technology program and project delivery, and Contact Center, and My Account technology production support and maintenance. This leader will drive a seamless Contact Center, and My Account delivery that will deliver technology that increases innovation and efficiency. This leader will ensure the GAS Contact Center, and My Account roadmap and technology portfolio align with the overall GAS Technology Delivery strategy, roadmap and goals including ensuring GAS Contact Center, and My Account Technology is simplified and readily supported. This role is responsible for ensuring operational excellence through continuous metric driven improvement providing highly reliable and high-quality technology solutions and support through appropriate design and highly engaged customer service. This position collaborates across Technology Organization (TO) leadership to ensure effective delivery. This leader is responsible for 10 - 14 IT (Information Technology) professionals, including ten (10) employees plus approximately four (4) contractors across various geographic locations. This position is responsible for managing a $1M - $5M annual technology budget with responsibility for a project portfolio of $1M &ndash; $5M.</p>
<p>The position requires business and technology acumen to drive solutions, support and progress that ensure the continued success of the portfolio. This leader influences through active participation in customer activities, and leverages business and technical resources from across the organization to ensure the timely delivery and support of effective business solutions. The position is responsible for the successful implementation and execution of new solution development. This leader will leverage current products for new solutions, influence consolidation and application rationalization. This position will influence simplification of solutions to minimize customization and improve supportability. This leader will also be responsible for the thought leadership on technology direction and decisions based on emerging technologies, industry trends, best practices, and sound business processes for certain business partners. This includes defining and supporting investments that enable the achievement of business objectives and advance the company&rsquo;s capabilities to provide a competitive advantage. This position is responsible for promoting and supporting the realization of what is possible with technology. In close partnership with GAS Business Operations Technology Services (BOTS), this position supports GAS business partners on the Customer Operations Technology Advisory Committee.</p>
<p>This position reports to the Director, GAS Customer Technology.</p>
<p><b>MAJOR JOB RESPONSIBILITIES</b></p>
<ul><li><div>Applies leadership and strategic thinking to a diverse set of opportunities and challenges, serving as a true strategic partner and enabler of all facets of Southern Company Gas.</div></li>
<li><div>
Partners with business leaders across the organization and works closely with the technology organization to ensure resources and strategies are aligned to current and future needs of the business.</div></li>
<li><div>
Support and implements a comprehensive Customer Experience (CX) technology roadmap in the Contact Center and My Account area for the supported business.</div></li>
<li><div>
Drives innovation and leverages technology to create value and transform the business.</div></li>
<li><div>
Establishes and maintains excellent working relationships and partnerships with leadership throughout Southern Company Gas and external vendors and suppliers.
</div></li><li><div>Designs technology solutions that are common where possible and custom where it counts.</div></li>
<li><div>
Drives and simplicity of design to ensure highly available systems where needed and maintainability of the ecosystem.</div></li>
<li><div>
Creates an overall technology budget and manages financial performance.
</div></li><li><div>Hires, develops, rewards, and retains a highly qualified and diverse technology leadership team.</div></li>
<li><div>
Establishes and enforces appropriate technology and business policies, practices, and processes.</div></li>
<li><div>
Acts as a student of business and technology, anticipating future needs and directional shifts in both the technology and energy industries.</div></li>
<li><div>
Creates an environment that fosters accountability, innovation, and engagement at all levels.
</div></li></ul><p><b>JOB REQUIREMENTS</b></p>
<p><b>Education</b></p>
<ul><li>A degree in Computer Science or a related field is required. An advanced degree is desirable.</li>
</ul>
<p><b>Experience and Knowledge</b></p>
<ul><li><div>10 or more years of experience in IT, with at least 5 years of experience managing multiple, medium-to-large- sized and cross-functional teams.
</div></li><li><div>Comprehensive knowledge of information technology with an extensive understanding of application development technologies and methodologies.
</div></li><li><div>Broad knowledge of contact center software and business functions.</div></li>
<li><div>
Experience establishing and defining a comprehensive Contact Center, and My Account and roadmap that meets the strategic and operational objectives of the business.
</div></li><li><div>Broad knowledge of the utility business functions and an understanding of how the Technology Organization adds value to these organizations.
</div></li><li><div>Building strong leadership teams and high performing organizations.
</div></li><li><div>Leading and operating in a fast paced, real-time operational environment with changing business dynamics.
</div></li><li><div>Experience with Waterfall and Agile delivery.
</div></li><li><div>Broad understanding of System Development Lifecycle (SDLC).
</div></li><li><div>Solid foundation in information Technology Infrastructure Library (ITIL).
</div></li></ul><p><b>Skills</b></p>
<ul><li><div>The ability to lead and manage through change. Recognized as a change agent.</div></li>
<li><div>
Knowledgeable about current and future technology trends with the ability to scout and deploy industry-changing technology.</div></li>
<li><div>
Outstanding credibility and demonstrated ability to build strong relationships within the company and industry, and with vendors/ suppliers.
</div></li><li><div>Demonstrated ability to influence key stakeholders and lead through influence.</div></li>
<li><div>
Team player with a collaborative approach to drive solutions for the good of Southern Company.</div></li>
<li><div>
Proven ability to drive efficiency through effective technology management.</div></li>
<li><div>
Ability to operate successfully in a regulated environment with an understanding and appreciation of risk, compliance, corporate policy and procedures, internal controls, and regulatory requirements.</div></li>
<li><div>
Demonstrated ability to connect the dots and apply sound business judgment.
</div></li><li><div>Ability to attract top talent and build high-performing teams. Demonstrated ability to lead, motivate and develop employees and future leaders.
</div></li><li><div>Recognized as an outstanding people manager with the ability to delegate responsibility effectively.</div></li>
<li><div>
Excellent oral and written communication skills, including communicating complex technical topics to various audiences.</div></li>
<li><div>
Excellent customer service skills that exhibit initiative and follow-through to meet customer commitments.</div></li>
<li><div>
Ability to synthesize large amounts of information, determine solutions, and make quality and timely decisions.</div></li>
</ul>
<p><b>About Southern Company</b></p>
<p>Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .</p>
<p>Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and beneﬁts will also be provided during the hiring process.</p>
<p>Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.</p>
<p>Job Identification: 17199</p>
<p>Job Category: Information Technology</p>
<p>Job Schedule: Full time</p>
<p>Company: Southern Company Services</p></div>

IT Supervisor - Contact Center & My Account

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