customer experience specialist Jobs in Jeddah

customer experience specialist

customer care specialist, air logistics Jobs in Jeddah

customer care specialist, air logistics

customer experience manager Jobs in Jeddah

customer experience manager

customer service and logistics planner Jobs in Jeddah

customer service and logistics planner

customer service officer

dispatcher customer service

Intelligent iOud Co.

<ul><li>Coordinates and schedules shipments, deliveries, and pick-ups with customers and drivers</li><li>Communicates with customers via phone, email, or messaging platforms to address service requests, complaints, and inquiries</li><li>Monitors real-time location of drivers and vehicles to ensure timely deliveries</li><li>Uses transportation management systems (TMS) and dispatch software to input, track, and update order statuses</li><li>Resolves delivery delays, route changes, or service disruptions promptly</li><li>Provides clear instructions to drivers regarding routes, schedules, and customer requirements</li><li>Maintains accurate records of customer interactions, transport orders, and driver logs</li><li>Assists in planning efficient routes based on traffic, weather, and delivery windows</li><li>Ensures compliance with transportation regulations and company policies</li><li>Coordinates with warehouse staff for loading schedules and inventory availability</li><li>Updates customers proactively regarding delays, ETAs, or changes to their service</li><li>Escalates complex customer issues to supervisors or relevant departments when necessary</li><li>Works under time pressure, especially during peak hours or service disruptions</li><li>Prioritizes service requests based on urgency, location, and resource availability</li><li>Analyzes delivery trends and service metrics to identify recurring issues or areas for improvement</li><li>Engages in shift handovers to ensure smooth transition and communication across teams</li><li>Manages documentation such as bills of lading, PODs (proof of delivery), and service agreements</li><li>Supports after-hours or emergency dispatch operations as needed</li><li>Builds strong working relationships with internal departments like sales, operations, and fleet management</li><li>Provides feedback from customers to improve service processes and customer satisfaction</li></ul>Job Type: Full-timePay: &#65020;3,000.00 - &#65020;6,000.00 per monthApplication Question(s):<ul><li>What's your salary expectation?</li></ul>Experience:<ul><li>Dispatcher in Logistics : 1 year (Preferred)</li></ul>Location:<ul><li>Jeddah (Preferred)</li></ul>

Dispatcher - Customer Service

Naffco

<div></div><div>Experience: 7 - 10 yrs. | Opening: 1
 
Education:Bachelor of Technology/Engineering(Automobile, Mechanical) 
Nationality: Any Nationality 
Industry Type:Automotive / Automobile / Auto Accessories 
Functional Area:Installation / Maintenance / Operations / Repair Oct 2,2025 
<div><div>
</div></div><div></div><h3 class="jobSectionHeader">Job Description</h3>
<div>The Automotive &amp; Aftersales Manager will be responsible for overseeing all aftersales operations including service, maintenance, spare parts, warranty, and customer service. This role ensures high-quality service delivery, maximizes customer satisfaction, improves retention, and drives profitability of the aftersales division while maintaining compliance with company and manufacturer standards.<h3 class="jobSectionHeader"> 
Key Responsibilities:</h3><ul><li>
Manage service center, spare parts, and warranty operations.</li><li>
Drive customer satisfaction, retention, and service quality.</li><li>
Lead, train, and motivate the aftersales team.</li><li>
Monitor KPIs and achieve revenue &amp; profit targets.</li><li>
Ensure compliance with OEM standards and company policies.</li></ul><h3 class="jobSectionHeader"> 
Requirements:</h3><ul><li>
Bachelor&rsquo;s in Mechanical/Automotive Engineering or Business.</li><li>
7&ndash;10 years&rsquo; experience in automotive aftersales management.</li><li>
Strong knowledge of service operations &amp; spare parts.</li><li>
Proven leadership and customer service skills.</li><li>
Experience in managing budgets &amp; P&amp;L.</li></ul>
</div><div>Keyword: Automotive Aftersales Manager,Aftermarket Manager,ASD Incharge,Aftersales manager,Automotive Manager,Technical Services Manager,Aftersales,AfterSales Service</div></div>

Automotive Aftersales Manager

Galadari Saudi Industrial Co.

<div>
 
 
 About us:
 
 
 
 Galadari Saudi Industrial Company (GSIC) is a subsidiary of Galadari Bothers Group based in the UAE. GSIC was formed in Saudi Arabia in 2021 to cover the market needs of commercial vehicles, heavy duty trucks, and energy backup solutions with presence in Dammam, Riyadh and Tabuk and Jeddah. GSIC provides a wide range of high-performance commercial vehicles and heavy-duty trucks from the leading global brands.
 
 
 
 
 
 
 The Position:
 
 
 
 GSIC is seeking a proactive
 
 Service Administrator
 
 to join our team in
 
 Jeddah
 
 . The ideal candidate will be highly organized, customer-focused, and skilled at coordinating service issues between customers and our after-sales team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and ensuring excellent service delivery.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the first point of contact for customer service inquiries.
 </li>
 <li>
 Track and monitor customer issues, ensuring timely resolution.
 </li>
 <li>
 Communicate service problems effectively to the after-sales team.
 </li>
 <li>
 Manage and maintain job cards and service records.
 </li>
 <li>
 Update and maintain data in the ERP system.
 </li>
 <li>
 Coordinate between customers, service engineers and internal teams.
 </li>
 <li>
 Prepare reports and provide feedback to management on service performance.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 Strong customer service and communication skills.
 </li>
 <li>
 Experience with job card management and ERP systems.
 </li>
 <li>
 Fluent in
 
 English and Arabic
 
 </li>
 <li>
 Detail-oriented with excellent organizational skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Prior experience in heavy equipment, trucks or industrial machinery is a plus.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary and benefits.
 </li>
 <li>
 Opportunity to grow within a reputable company in the industrial sector.
 </li>
 <li>
 Supportive Management with the opportunity to grow your career.
 </li>
 </ul>
 
 
 
 
 Sound good? Hit the apply button today!
 
</div>

Service Administrator

Bafarat Cafe 

Job description<ul><li>Coordinate purchasing and receiving procedures.</li><li>Oversee service quality and customer satisfaction.</li><li>Conduct staff performance assessment process on a monthly basis.</li><li>Contribute to innovation process within own scope of work in the business unit.</li><li>Develop and motivate team members through capability development.</li><li>Ensure that all local laws and regulations are followed.</li><li>Foster service innovation.</li><li>Coordinate the communication between the external and internal departments and the caf&eacute; bars.</li><li>Lead team to implement change.</li><li>Ensure that all food and beverage hygiene policies and procedures are being followed in the different bars.</li><li>Manage cost and quality controls.</li><li>Manage crisis situations.</li><li>Manage customer service.</li><li>Coordinate with the Operations Manager for all equipment maintenance.</li><li>Manage training.</li><li>Educates our customers on our products, history and brand.</li></ul>&middot; Follows and implements all company regulations.&middot; Provides outstanding customer service.&middot; Ensures that all his team had god knowledge of our products and their production method.&middot; Never stops learning and expanding his knowledge on coffee, tea and all bar products and new trends.&middot; Increases sales and performs upselling and cross selling.&middot; Maintains the high quality of service and products as expected by the company&middot; Follows all Company drink recipes and procedures.&middot; Reports all customer complaints to the shift leader.&middot; Responds to any guest inquiries concerning our products, history and brand&middot; Maintains efficient, friendly service standards and demonstrates such standards when training other team members.&middot; Restocks all bar amenities as required.&middot; Is responsible to maintain bar cleanliness and hygiene at all times.&middot; Maintains all back of the house areas involving bar operations clean and tidy and properly stocked.. Informs the shift leader of any operational issues.Job Type: Full-timePay: &#65020;2,500.00 - &#65020;3,500.00 per month

Barista / cashier

Colors company

1. Identify and prospect new clients through field visits, networking, referrals, and digital channels.2. Present and demonstrate products/services to customers, highlighting features, benefits, and competitive advantages.3. Prepare and deliver accurate quotations, proposals, and contracts in a timely manner.4. Negotiate prices, terms, and delivery schedules to close sales deals effectively.5. Maintain and grow relationships with existing customers to ensure satisfaction and repeat business.6. Achieve monthly, quarterly, and annual sales targets as set by management.7. Gather market intelligence on competitors&rsquo; products, pricing, and sales strategies, and share insights with management.8. Adhere to company policies, sales processes, and customer service standards at all times.9. Follow up on pending quotations, orders, and payments to ensure smooth sales transactions.10. Prepare detailed and accurate sales reports, forecasts, and updates for management review.11. Coordinate with internal departments (logistics, finance, customer service) to ensure efficient order fulfillment.12. Adhere to company policies, sales processes, and customer service standards at all times.Job Type: Full-timePay: Up to &#65020;4,000.00 per month

Sales Representative

NICE ONE

<div>Niceone is a pioneering, fast-growing e-commerce retailer renowned for operational excellence, diversity, and a passion for innovation. As we continue to expand our retail presence in Jeddah, we are looking for a motivated, customer-focused professional to join our team as a Salesperson. This crucial role supports our ongoing mission to deliver exceptional shopping experiences and drive the company&rsquo;s success in a dynamic, team-oriented environment. If you are eager to develop your sales career in the world of digital retail, Niceone offers the perfect platform for your growth.<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Sales and Customer Experience in Jeddah</h2><ul>
<li>Customer Engagement: Actively welcome and assist customers, providing a friendly and personalized shopping experience that aligns with Niceone&rsquo;s service excellence standards.</li>
<li>Product Knowledge: Develop a thorough understanding of Niceone&rsquo;s product range, staying up to date with new brands, promotions, and inventory to confidently answer customer questions and make suitable recommendations.</li>
<li>Sales Achievement: Meet and exceed individual and store sales targets by building rapport with customers, identifying needs, and closing sales transactions efficiently and professionally.</li>
<li>Visual Merchandising: Ensure merchandise is visually appealing, well-stocked, and organized in accordance with company guidelines, enhancing the store environment and customer satisfaction.</li>
<li>Order Processing &amp; Inventory: Accurately process customer orders, returns, and exchanges using POS systems, and assist in inventory control through regular stock checks and reporting.</li>
<li>Team Collaboration: Cooperate with fellow team members to achieve store objectives, maintain a positive work atmosphere, and deliver seamless customer service.</li>
<li>Feedback &amp; Continuous Improvement: Gather and share customer feedback to help enhance operational efficiency and improve product offerings.</li>
</ul><h3 class="jobSectionHeader">Required Skills and Qualifications &ndash; Build Your Sales Career in Jeddah</h3><ul>
<li>High school diploma or higher; relevant sales or retail certifications are a plus.</li>
<li>Minimum of 1&ndash;2 years of sales or retail experience, ideally in an e-commerce or fast-paced retail setting.</li>
<li>Excellent interpersonal, communication, and active listening skills for engaging with customers from diverse backgrounds.</li>
<li>Proficiency in using POS systems and basic digital tools for sales and inventory management.</li>
<li>Self-motivated, enthusiastic, and results-driven, with a passion for customer service and sales excellence.</li>
<li>Ability to adapt quickly in a high-energy, constantly evolving retail environment.</li>
<li>Strong organizational skills, attention to detail, and a proactive approach to problem-solving.</li>
<li>Fluency in Arabic is essential; English proficiency is an added advantage.</li>
</ul><h4 class="jobSectionHeader">Core Competencies &ndash; Excelling as a Salesperson at Niceone Jeddah</h4><ul>
<li>Customer-centric mindset and commitment to service quality.</li>
<li>Strong teamwork, accountability, and willingness to learn and grow.</li>
<li>Effective time management and prioritization under pressure.</li>
<li>Ethical conduct and respect for customer confidentiality and company policies.</li>
<li>Open-minded, inclusive attitude and cultural awareness within a diverse team.</li>
</ul><h5 class="jobSectionHeader">What Niceone Offers &ndash; Benefits of Joining Our Sales Team</h5><ul>
<li>Inclusive, supportive, and growth-focused work culture committed to diversity and equal opportunity.</li>
<li>Ongoing training, mentoring, and clear pathways for professional development and advancement within the company.</li>
<li>Competitive compensation, incentives, and attractive staff discounts.</li>
<li>Flexible work arrangements and a healthy work-life balance in a thriving retail environment.</li>
<li>Employee wellness initiatives and engaging team activities.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Start Your Sales Career with Niceone in Jeddah</h6>
If you are a driven, energetic individual ready to deliver customer excellence and elevate your retail sales career, submit your application online for the &quot;Salesperson &ndash; Jeddah&quot; role. Niceone encourages applicants from all genders, backgrounds, and experiences, and is committed to fostering an equitable and inspiring workplace. Join us to make your mark in digital retail&mdash;apply now and grow your future with Niceone!</div>

ممثلة مبيعات -جده I Salesperson - Jeddah

Holidayme

<div>
 
 As an&nbsp;Operations&nbsp;Manager, you will be responsible for leading and managing the overall operations of our Online B2B Hotel Booking Portal and ground services. You will oversee a team of 4&ndash;5 employees handling day-to-day booking operations, while also managing ground handling activities, including meet &amp; assist, transfer coordination, check-in, and tour operations. This role requires a hands-on manager who can balance team leadership, direct involvement in daily operations, supplier coordination, and issue resolution &mdash; while ensuring high service standards and operational efficiency.&nbsp;
 
 
 
 
 
 
 Key Responsibilities
 
 &nbsp;
 
 
 
 
 
 
 Team Leadership &amp; Support
 
 &nbsp;
 
 <ul>
 <li>
 Lead, coach, and supervise a team of operations executives to ensure accuracy, timeliness, and excellent customer service.&nbsp;
 </li>
 <li>
 Provide on-the-job training, allocate workloads, and step in to resolve operational bottlenecks.&nbsp;
 </li>
 <li>
 Monitor performance and foster a culture of accountability and continuous improvement.&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Ground Operations Management
 
 &nbsp;
 
 <ul>
 <li>
 Oversee all aspects of ground handling, including meet &amp; assist, transfer management, customer check-in, tour coordination, guide services, and issue handling.&nbsp;
 </li>
 <li>
 Ensure smooth delivery of ground services in line with service level agreements (SLAs).&nbsp;
 </li>
 <li>
 Coordinate with local partners and suppliers to ensure customer satisfaction and operational efficiency.&nbsp;
 </li>
 <li>
 Ensure compliance with safety regulations and industry standards.&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Booking &amp; Fulfilment Oversight
 
 &nbsp;
 
 <ul>
 <li>
 Supervise and participate in the end-to-end booking process, ensuring accuracy and timely fulfilment.&nbsp;
 </li>
 <li>
 Handle escalated or complex client booking requirements directly.&nbsp;
 </li>
 <li>
 Ensure adherence to Standard Operating Procedures (SOPs) and recommend updates where necessary.&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Supplier &amp; Client Relationship Management
 
 &nbsp;
 
 <ul>
 <li>
 Maintain strong relationships with hotels,&nbsp;bedbanks, ground handlers, and other suppliers.&nbsp;
 </li>
 <li>
 Negotiate and resolve disputes effectively to maintain smooth operations.&nbsp;
 </li>
 <li>
 Ensure exceptional customer service by handling escalations and complex cases promptly.&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Reporting
 
 &nbsp;
 
 <ul>
 <li>
 Work closely with sales, marketing, IT, and finance teams to align on operational requirements.&nbsp;
 </li>
 <li>
 Support finance in reconciling receivables and supplier payments.&nbsp;
 </li>
 <li>
 Provide regular reports on operational performance, highlighting risks, trends, and improvement opportunities.&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Quality &amp; Process Improvement
 
 &nbsp;
 
 <ul>
 <li>
 Conduct regular quality checks on bookings and ground operations to maintain accuracy and consistency.&nbsp;
 </li>
 <li>
 Identify recurring issues and implement process improvements.&nbsp;
 </li>
 <li>
 Monitor KPIs such as booking accuracy, turnaround time, ground service quality, and customer satisfaction.&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Qualifications &amp; Skills&nbsp;
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in&nbsp;tourism, Hospitality, or a related field.&nbsp;
 </li>
 <li>
 
 10 years of experience
 
 in operations within travel, DMC, or related industries, with a
 
 t least 2 years in a managerial role.&nbsp;
 
 </li>
 <li>
 Strong experience in both b
 
 ooking operations and ground&nbsp;operations&nbsp;services
 
 (
 
 Travel agency/&nbsp;DMC background).&nbsp;
 
 </li>
 <li>
 Proven ability to lead a small team while remaining hands-on with daily operations.&nbsp;
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.&nbsp;
 </li>
 <li>
 Strong problem-solving and decision-making abilities.&nbsp;
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities in a fast-paced&nbsp;environment&nbsp;
 </li>
 </ul>
 
 
 
</div>

Operations Manager (B2B Travel)

Explore 296+ Dispatcher customer service in Jeddah this October. Find roles across top companies and apply now to boost your career.