inventory & costing controller

senior documents control manager Jobs in Jeddah

senior documents control manager

stock controller

document controller

AECOM

<div><b>Company Description</b><p><b><br>
Work with Us. Change the World.</b></p><p>
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world&rsquo;s most complex challenges and build legacies for future generations.</p><p>
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><p>
We're one global team driven by our common purpose to deliver a better world. Join us.</p><b><br>
Job Description</b><p><br>
We're looking for a detail-oriented and organized Document Controller to join our team in Makkah, Saudi Arabia. In this role, you'll be the backbone of our documentation management system, ensuring that all project records, engineering documents, and correspondence are meticulously organized, easily accessible, and compliant with company standards. Drawing on your formal training and professional experience in document control, you'll apply your thorough knowledge of project monitoring, business practices, and document filing methodologies to work collaboratively with project managers, engineers, and administrative staff. You'll maintain comprehensive document libraries and support seamless project operations from initiation through closeout.</p><br>
<p></p><ul><li>
Establish, maintain, and continuously update comprehensive libraries of reference documents in full compliance with company quality standards and record-keeping procedures, applying certified document control methodologies</li><li>
Organize and correlate project and proposal records using established filing methods and business practices, ensuring accurate categorization and easy retrieval for authorized personnel</li><li>
Type, copy, distribute, and file project correspondence, meeting minutes, and other critical documentation with precision and efficiency, utilizing computer programs and filing systems</li><li>
Assist project managers and directors in preparing detailed meeting minutes and maintaining accurate records of project decisions through systematic monitoring and documentation practices</li><li>
Prepare and assemble operations manuals and job data books, including developing comprehensive indexes, organizing materials, and coordinating timely printing and assembly in accordance with business practices</li><li>
Establish and maintain computerized indexes for active engineering documents using industry-standard software and computer programs; generate reports as required by project leadership</li><li>
Manage data distribution systems and schedules for assigned projects based on client, project, and supplier requirements, applying knowledge of task allocation and project monitoring</li><li>
Prepare transmittals for engineering documents and requisitions, ensuring all documentation is complete, properly routed, and compliant with established filing methods</li><li>
Arrange document cataloguing, packing, and long-term storage or disposal of engineering documents at project closeout in accordance with company policies and archival best practices</li><li>
Support office administration duties, including maintenance requests and materials orders, to ensure smooth operational workflow and business continuity</li></ul><p></p><b><br>
Qualifications</b><p><br>
**Required Qualifications:**</p><br>
<p></p><ul><li>
Diploma or higher qualification in business administration, engineering, construction management, or related field</li><li>
Certificate of training and professional experience in document control, records management, or similar administrative field</li><li>
Minimum 5 years of professional experience in document control or related administrative roles on large-scale building, commercial, or industrial projects</li><li>
Thorough knowledge of project monitoring, business practices, document filing methods, and task allocation procedures</li><li>
Proficiency with document control software platforms (such as Aconex or equivalent systems)</li><li>
Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and other computer programs relevant to document management</li><li>
Excellent organizational and time management skills with demonstrated ability to manage multiple priorities</li><li>
Strong written and verbal communication skills in English</li><li>
Meticulous attention to detail and commitment to accuracy in all documentation</li><li>
Comprehensive knowledge of filing systems, records management, and archival best practices</li><li>
Ability to work both independently and collaboratively within cross-functional teams</li></ul><p></p><p><br>
**Preferred Qualifications:**</p><br>
<p></p><ul><li>
Advanced certifications in document control, records management, or information governance</li><li>
Experience in construction supervision or engineering design consultancy environments</li><li>
Familiarity with quality assurance processes and compliance documentation requirements</li><li>
Experience with additional project management or document control software platforms</li><li>
Knowledge of construction or engineering industry standards and practices</li></ul><p></p><b><br>
Additional Information</b><div></div><p><b><br>
About AECOM</b></p><p>
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.</p><p>
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.</p><p><b>
What makes AECOM a great place to work</b></p><p>
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.</p><p>
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</p></div>

Document Controller

AMS BAESHEN & CO.

<div>
 <p>
  Company Description:
 </p>
 <p>
  AMS Baeshen &amp; Co., home to the renowned &ldquo;Rabea&rdquo; tea brand, is a leading name in the FMCG sector with a legacy spanning over 100 years. Based in Jeddah, Saudi Arabia, the company is proud to operate the largest tea manufacturing facility in the Kingdom and the region&rsquo;s only dedicated tea laboratory. AMSB is recognized for its commitment to innovation, quality, and modern operational practices, making it a top choice for professionals across disciplines.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Description:
 </p>
 <p>
  The Stock Controller is responsible for managing inventory levels, ensuring accurate stock records, and maintaining optimal stock availability. The role involves monitoring stock movements, coordinating with warehouse and procurement teams, and preventing stock shortages or overstocking.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications
 </p>
 <p>
  &bull; Diploma or Bachelor&rsquo;s degree in Supply Chain, Logistics, Business Administration, or related field
 </p>
 <p>
  &bull; Minimum of 1-2 years of relevant experience in food or FMCG manufacturing environments
 </p>
 <p>
  &bull; Proven experience as a Stock Controller or Inventory Officer
 </p>
 <p>
  &bull; Knowledge of inventory management systems and Excel
 </p>
 <p>
  &bull; Strong analytical and organizational skills
 </p>
 <p>
  &bull; Attention to detail and accuracy
 </p>
 <p>
  &bull; Ability to work under pressure and meet deadlines
 </p>
</div>


Stock Controller

Kerry

<p></p><div><div><div><div><div><div><div><div><div><b>About Kerry</b></div>
</div><div><div>
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.</div></div></div><div><div><div><b>
About the role</b></div>
</div><div><div>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>As a Junior Plant Accountant, you will support the Plant Controller through accurate and timely manufacturing financial reporting, including monthly performance, cost, KPI, inventory, and labour analyses. It manages inventory controls, stock counts, SAP variance analysis, and fixed asset processes while maintaining strong P2P oversight and compliance with Kerry policies. The role partners closely with Supply Chain and GBS on material costs, product/process costing, and Material Ledger closure. It requires solid analytical skills, SAP/Excel proficiency, and experience in manufacturing or plant finance, supported by a degree in Accounting or Finance.</div><br>
</div>
</div></div><ul><li><b>Location: Jeddah, Saudi Arabia</b></li>
<li><b>Reporting to: Plant Controller</b></li>
</ul>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div><div><div><div><b>Key responsibilities</b></div>
</div><div><ul><li>Provide support and assistance to the Plant Controller and Operations team while meeting reporting requirements within deadlines. This includes management reports like Manufacturing Plant commentary on financial performance, monthly financial reporting against budget, targets and prior years consisting of Management Cost Reports, Manufacturing KPI Reporting, month end closing, Inventory Reporting, Labor Cost and Headcount reporting</li>
<li>Provide analysis and insights on Inventory and manage write-offs process in line with KCSA.</li>
<li>Active participation in physical Inventory count at Plant &amp; external warehouses. Support in variance reconciliation by analyzing material movements in SAP and route cause analysis for the variance and work towards fixing the variance in future</li>
<li>Fixed Asset tagging upon capitalization and execution of annual fixed asset count and involve in fixed assets disposal</li>
<li>Provide periodic report and set up control mechanism for P2P such as open purchase orders review, follow up with team for actions</li>
<li>Ensure connectivity and timelines with GBS to ensure Material Ledger is closed in accordance with regional timelines and is accurate and complete.</li>
<li>Partnering with Supply Chain to review material costs on weekly basis to ensure accurate cost components</li>
<li>Product/Process costing &ndash; ensuring that yields, labor and direct overhead standards reflect the true cost of manufacture. Working with cross functional teams to resolve any differences.</li>
<li>Carry out the Financial Accounting responsibilities as outlined in relevant Kerry Group Policies &amp; Procedures and associated procedures and work instructions to provide financial information and advice.</li>
<li>Effective liaison with operational personnel to ensure compliance with policies to ensure/improve compliance with Kerry Policies</li>
<li>Ensure the timely and efficient completion of all routine Operations Finance activities, and compliance to relevant Kerry Group Policies and Procedures and Kerry Jeddah Quality Policies and associated procedures and work instructions.</li>
<li>Ensure financial activities comply with relevant legislative, professional, and ethical requirements.</li>
<li>Ensure that Accounting Systems and procedures are established and maintained in accordance with Kerry Policies.</li>
<li>Ad hoc analysis and reporting as required.</li></ul></div></div><div></div><div><div><div><b><br>
Qualifications and skills</b></div>
</div><div><ul><li>Minimum 3-5 years of related and progressive sets of functional experiences in plant.</li>
<li>Degree in Finance &amp; Accounting, Business or numerical discipline with relevant Accountancy body qualification preferred.</li>
<li>Knowledge on executing day to day activities in SAP is must.</li>
<li>Ability to communicate financial information to non-financial managers.</li>
<li>Knowledge of inventory management and controlling.</li>
<li>Well-developed collaborative &amp; interpersonal skills to be able to establish trust and credibility.</li>
<li>Highly computer literate, with strong emphasis on analytical skills. Candidates should be capable of analyzing and reporting on large volumes of data in a user-friendly manner.</li>
<li>Strong IT skills essential. Familiarity with advanced MS Excel &amp; Power point functionality</li>
<li>Strong team player with a clear focus on stakeholder engagement and solution delivery.</li>
<li>Strong communicator, comfortable interacting with confidence across a wide range of stakeholders.</li>
<li>Takes personal accountability and ownership of actions to completion while acting autonomously.</li></ul></div></div></div></div></div></div></div></div><div></div>

Junior Plant Accountant

<div><b>Company Description</b><p><b><br>
Work with Us. Change the World.</b></p><p>
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world&rsquo;s most complex challenges and build legacies for future generations.</p><p>
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><p>
We're one global team driven by our common purpose to deliver a better world. Join us.</p><b><br>
Job Description</b><p><br>
We are seeking an exceptionally experienced Senior Documents Control Manager to join our team in Makkah, Saudi Arabia. In this strategic leadership role, you will oversee all aspects of document management, control, and compliance within our organisation. Drawing on 15+ years of professional expertise, you will lead a high-performing team dedicated to maintaining the integrity, accessibility, and security of critical organisational documents whilst ensuring adherence to regulatory requirements, international best practices, and emerging governance standards.</p><ul><li>
Develop, implement, and maintain comprehensive document control policies, procedures, and systems to ensure organisational compliance, operational efficiency, and alignment with strategic objectives</li><li>
Provide strategic leadership and mentorship to the documents control team, fostering professional development, driving performance excellence, and building capability for succession planning</li><li>
Manage the complete document lifecycle including creation, review, approval, distribution, storage, retrieval, archival, and secure disposal in accordance with retention schedules</li><li>
Establish and enforce document naming conventions, version control protocols, and change management procedures across the organisation, ensuring consistency and compliance</li><li>
Conduct comprehensive audits and quality assurance reviews to verify compliance with document control standards, identify improvement opportunities, and mitigate organisational risks</li><li>
Analyse document management workflows and recommend strategic process improvements to enhance efficiency, reduce operational risks, and support organisational growth</li><li>
Ensure all documents meet regulatory, legal, and organisational requirements through systematic review, validation, and governance oversight</li><li>
Maintain and optimise document management systems and databases, ensuring data integrity, accessibility, and alignment with technological advancements</li><li>
Generate strategic reports on document control metrics, compliance status, team performance, and governance trends for senior management and stakeholder review</li><li>
Collaborate with cross-functional departments and senior leadership to understand evolving document requirements and provide tailored, strategic solutions</li><li>
Design and deliver comprehensive training and development programmes on document control procedures, system usage, compliance obligations, and information governance best practices</li><li>
Manage document retention schedules, oversee secure disposal of obsolete records, and ensure compliance with data protection and archival regulations</li><li>
Advise senior management on information governance strategy, regulatory compliance frameworks, and emerging industry standards to support organisational decision-making</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum 15+ years of extensive professional experience in document control, records management, information governance, or related senior administrative functions</li><li>
Proven track record of successfully leading, developing, and managing large-scale documents control teams or similar administrative departments</li><li>
Expert-level proficiency with enterprise document management systems, content management platforms, and advanced database technologies</li><li>
Comprehensive knowledge of document control standards, international best practices, regulatory compliance frameworks, and information governance principles</li><li>
Demonstrated strategic expertise in process improvement, workflow optimisation, operational analysis, and change management implementation</li><li>
Exceptional organisational and time management capabilities with proven ability to manage complex, multi-faceted priorities simultaneously</li><li>
Meticulous attention to detail with a strong quality assurance mindset and commitment to operational excellence</li><li>
Advanced proficiency in database management, data architecture, and sophisticated data organisation techniques</li><li>
Expert-level skills in Microsoft Office Suite and extensive experience with specialised document control and enterprise content management software</li><li>
Fluent written and verbal communication skills in English; Arabic language proficiency is preferred</li><li>
Demonstrated ability to design, develop, and deliver comprehensive training programmes to diverse organisational audiences</li><li>
Advanced knowledge of information governance, data security protocols, confidentiality frameworks, and regulatory compliance requirements</li><li>
Extensive project management experience with proven expertise in change management methodologies and strategic implementation</li><li>
Established ability to collaborate effectively across all organisational levels and departments, building strong cross-functional relationships</li><li>
Advanced analytical and strategic problem-solving capabilities with demonstrated ability to identify and resolve complex operational challenges</li><li>
Professional certification in records management, information governance, or document control (e.g., ARMA, ICRM) is highly desirable</li></ul><br>
<b>
Additional Information</b><div></div><p><b><br>
About AECOM</b></p><p>
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.</p><p>
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.</p><p><b>
What makes AECOM a great place to work</b></p><p>
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.</p><p>
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</p></div>

Senior Documents Control Manager

Sweater

<div><p>As our operations continue to expand across regions, we are seeking a proactive and detail-oriented <b>Field Monitor (Quality Control)</b> to play a vital on-ground role in ensuring service excellence and operational compliance.</p><p>
This position is essential in strengthening field supervision, enhancing biker performance, reducing customer complaints, and ensuring adherence to operational standards. The Field Monitor will conduct direct site visits, evaluate real-time performance, document findings, and collaborate closely with internal teams to drive continuous improvement in service quality and customer experience.</p><p></p>
Key Responsibilities1. Field Monitoring &amp; Compliance<ul><li>
Conduct daily field visits to monitor bikers&rsquo; adherence to approved quality standards.
</li><li>Ensure compliance with operational policies, procedures, and regulations.
</li><li>Identify, document, and report violations and operational observations using approved templates.
</li><li>Conduct customer visits when required to evaluate service quality.
</li></ul>2. Performance Evaluation &amp; Quality Improvement<ul><li>
Assess biker performance based on defined KPIs and quality standards.
</li><li>Analyze evaluation outcomes to identify strengths and improvement areas.
</li><li>Provide actionable recommendations to enhance performance and reduce operational errors.
</li><li>Propose practical solutions for issues identified during field inspections.
</li></ul>3. Reporting &amp; Documentation<ul><li>
Prepare detailed periodic reports on field visits and performance evaluations.
</li><li>Submit structured reports including findings and recommendations to management and relevant departments.
</li><li>Maintain and update records within approved systems in line with company policies.
</li></ul>4. Follow-Up &amp; Implementation<ul><li>
Follow up on corrective actions in coordination with concerned departments.
</li><li>Verify implementation of recommendations and ensure measurable performance improvement.
</li><li>Contribute to enhancing operational procedures based on field observations.
</li></ul>5. Coordination &amp; Collaboration<ul><li>
Coordinate with Operations, Quality, and Support teams to address daily challenges.
</li><li>Collect necessary data and documentation from relevant departments.
</li><li>Promote a culture of quality, compliance, and accountability within field teams.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Ability to conduct on-ground inspections and apply approved quality standards accurately.
</li><li>Willingness and ability to relocate temporarily to <b>Riyadh</b> for a two-week training program prior to full deployment.</li></ul></div>

Field Monitor - Quality Control (On-Ground Operations)

PulseMediaNL (APAC REGION)

<div>
 Position Overview
 <br/>
 <br/>
 We are seeking a professional and customer-focused Remote Contact Center Agent to support inbound and outbound communications in a fully remote environment. This role is ideal for individuals who are confident communicators, solution-oriented, and capable of managing high-volume interactions while maintaining service excellence.
 <br/>
 <br/>
 In this position, you will handle customer inquiries, provide accurate information, resolve concerns, and document interactions efficiently. Your ability to remain composed under pressure and follow structured communication protocols will directly contribute to customer satisfaction and operational performance.
 <br/>
 <br/>
 This opportunity is well suited for individuals who thrive in fast-paced environments and value accountability in remote work settings.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Manage inbound and outbound calls in a professional and timely manner
  </li>
  <li>
   Respond to customer inquiries via phone, email, or chat as assigned
  </li>
  <li>
   Provide accurate information regarding services, policies, and procedures
  </li>
  <li>
   Resolve issues efficiently while maintaining a positive tone
  </li>
  <li>
   Escalate complex or unresolved concerns to appropriate teams
  </li>
  <li>
   Document all interactions within CRM or contact center systems
  </li>
  <li>
   Meet call handling, response time, and quality performance metrics
  </li>
  <li>
   Follow established scripts, guidelines, and service standards
   <br/>
   <br/>
  </li>
 </ul>
 Your performance will directly support customer retention and overall service reliability.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in contact center, customer service, or call center roles preferred
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
  <li>
   Excellent active listening and problem-solving abilities
  </li>
  <li>
   Ability to manage high call volumes and multitask effectively
  </li>
  <li>
   Familiarity with CRM systems and contact center software
  </li>
  <li>
   Strong attention to detail and time management skills
  </li>
  <li>
   Comfortable working independently in a fully remote environment
  </li>
  <li>
   Reliable internet connection and quiet home workspace
   <br/>
   <br/>
  </li>
 </ul>
 Work Structure
 <br/>
 <br/>
 <ul>
  <li>
   Fully remote role
  </li>
  <li>
   Flexible scheduling based on operational coverage needs
  </li>
  <li>
   Clearly defined performance metrics and quality standards
  </li>
  <li>
   Ongoing training and support resources provided
   <br/>
   <br/>
  </li>
 </ul>
 Engagement Terms
 <br/>
 <br/>
 <ul>
  <li>
   Independent contractor or employee classification depending on placement
  </li>
  <li>
   Weekly payments through supported platforms
  </li>
  <li>
   Performance-based incentives may be available
  </li>
  <li>
   Responsibilities may evolve based on operational requirements
   <br/>
   <br/>
  </li>
 </ul>
 Key Skills
 <br/>
 <br/>
 Contact Center Operations, Call Center Support, Inbound Calls, Outbound Calls, Customer Service, CRM Systems, Call Handling, Active Listening, Communication Skills, Conflict Resolution, Problem Solving, Escalation Management, Customer Satisfaction (CSAT), Service Level Agreements (SLA), Multitasking, Time Management, Remote Work, Performance Metrics, Client Relations, Quality Assurance
 <br/>
 <br/>
 Application Process
 <br/>
 <br/>
 <ul>
  <li>
   Submit your updated resume highlighting relevant contact center or customer service experience
  </li>
  <li>
   Qualified candidates can expect follow-up communication within a few business days
   <br/>
   <br/>
  </li>
 </ul>
 We are seeking dependable professionals who are committed to delivering efficient, high-quality service in a remote contact center environment.
</div>


Remote Contact Center Agent

Bupa Arabia

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle customer complaints received through official email channels.
  </li>
  <li>
   Review complaint details and ensure accurate understanding of the issue.
  </li>
  <li>
   Investigate cases by coordinating with relevant internal departments.
  </li>
  <li>
   Provide clear, professional, and policy-compliant responses to customers.
  </li>
  <li>
   Follow up on open complaints until resolution.
  </li>
  <li>
   Document complaint details and actions taken in the system.
  </li>
  <li>
   Escalate complex or sensitive cases according to escalation procedures.
  </li>
  <li>
   Contribute feedback to improve complaint handling processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong written communication skills in Arabic and English.
  </li>
  <li>
   Ability to manage sensitive or escalated cases professionally.
  </li>
  <li>
   Critical thinking and problem-analysis skills.
  </li>
  <li>
   Attention to detail and accuracy in documentation.
  </li>
  <li>
   Ability to work under deadlines and service level targets.
  </li>
  <li>
   Professional tone and conflict-handling skills.
  </li>
  <li>
   Familiarity with customer service systems or willingness to learn
   <br/>
   <br/>
  </li>
 </ul>
 Education
 <br/>
 <br/>
 Business Administration , Communications, Public Relations , Law , MIS
</div>


Tamheer - Customer Care ( General Complaint )

Explore 26+ Document controller in Jeddah this March. Find roles across top companies and apply now to boost your career.