housekeeping supervisor

sales manager

restaurant manager

facility manager

supervisor

duty manager

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25139167
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Al Messila a Luxury Collection Resort &amp; Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 <br/>
 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Leading Guest Services Teams
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  </li>
  <li>
   Encourages and builds mutual trust, respect, and cooperation among team members.
  </li>
  <li>
   Serves as a role model to demonstrate appropriate behaviors.
  </li>
  <li>
   Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  </li>
  <li>
   Celebrates successes and publicly recognizes the contributions of team members.
  </li>
  <li>
   Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Maintaining Guest Services and Front Desk Goals
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develops specific goals and plans to prioritize, organize, and accomplish your work.
  </li>
  <li>
   Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  </li>
  <li>
   Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  </li>
  <li>
   Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
  </li>
  <li>
   Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  </li>
  <li>
   Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ensuring Exceptional Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides services that are above and beyond for customer satisfaction and retention.
  </li>
  <li>
   Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  </li>
  <li>
   Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  </li>
  <li>
   Serves as a leader in displaying outstanding hospitality skills.
  </li>
  <li>
   Sets a positive example for guest relations.
  </li>
  <li>
   Responds to and handles guest problems and complaints.
  </li>
  <li>
   Empowers employees to provide excellent customer service.
  </li>
  <li>
   Observes service behaviors of employees and provides feedback to individuals.
  </li>
  <li>
   Strives to improve service performance.
  </li>
  <li>
   Provides immediate assistance to guests as requested.
  </li>
  <li>
   Ensures employees understand customer service expectations and parameters.
  </li>
  <li>
   Participates in the development and implementation of corrective action plans to improve guest satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Implementing Projects and Policies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Implements the customer recognition/service program, communicating and ensuring the process.
  </li>
  <li>
   Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
  </li>
  <li>
   Manages payroll administration.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Conducting Human Resource Activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  </li>
  <li>
   Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  </li>
  <li>
   Participates in employee progressive discipline procedures.
  </li>
  <li>
   Uses all available on the job training tools for employees.
  </li>
  <li>
   Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  </li>
  <li>
   Supervises on-going training initiatives and conducts training when appropriate.
  </li>
  <li>
   Participates in the employee performance appraisal process, providing feedback as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  </li>
  <li>
   Analyzes information and evaluating results to choose the best solution and solve problems.
  </li>
  <li>
   Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  </li>
  <li>
   Maintains high visibility in public areas during peak times.
  </li>
  <li>
   Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
  </li>
  <li>
   Performs Front Desk duties in high demand times.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 <br/>
 <br/>
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Duty Manager

Hamad International Airport

<div>
 <p>
  <strong>
   <u>
    About the role
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are currently seeking a highly motivated and experienced Qatari National for Terminal Duty Manager to join our team. As the Terminal Duty Manager, you will oversee the entire passenger terminal complex activities, ensuring smooth operations and exceptional customer service. This is a 24/7 role that reports to the Senior Manager Terminal Operations, with a line to the HIA Operation Manager
  <strong>
   .
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Responsibilities:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Manage and supervise terminal operations, ensuring efficient and effective passenger flow.
  </li>
  <li>
   Provide visible physical presence throughout the passenger terminal complex during shifts, monitoring busy areas according to traffic flow.
  </li>
  <li>
   Ensure compliance with safety and security regulations in the aviation industry.
  </li>
  <li>
   Lead and motivate a team of employees, promoting a positive and customer-centric work culture.
  </li>
  <li>
   Collaborate with various stakeholders to resolve operational issues and optimize terminal performance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    About you:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree or equivalent.
  </li>
  <li>
   Minimum of 2 years of job-related experience in a customer-facing role.
  </li>
  <li>
   Strong people management skills and experience leading a diverse team.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Sound knowledge of terminal operations and the ability to make critical decisions under pressure.
  </li>
  <li>
   Proven track record in ensuring exceptional customer service.
  </li>
  <li>
   Must be willing to work in shifts (morning /night).
  </li>
 </ul>
 <p>
 </p>
</div>


Terminal Duty Manager (Qatari)

Banyan Tree

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.</p><p>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><b><br>
Job Description</b><p><b><br>
Key Responsibilities:</b></p><ul><li>
Provides a friendly, smooth, prompt and courteous service to all guests and reservations.</li><li>
Responsible for the sales and management of all group bookings of 8 rooms or more</li><li>
Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.</li><li>
Making reservations for customers based on their various requirements and budgetary allowances.</li><li>
Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.</li><li>
Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently</li><li>
Responding to all guest enquiries in an engaging manner whilst using Accor Hotel standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.</li><li>
Updating reservations ensuring a flawless arrival and departure experience.</li><li>
Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.</li><li>
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation details are updated on all computers within required operating procedures.</li><li>
Building relationships with both our guests and your fellow colleagues</li><li>
Processing payments and sending confirmation details to customers.</li><li>
Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.</li><li>
Providing support to customers who may need to amend or cancel a reservation.</li><li>
Ensure all incoming calls are dealt with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.</li><li>
Ensures a clear line of communication with other departments for special requests or other reservation-related matters.</li><li>
Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.</li><li>
Monitors the order and cleanliness in the office area &amp; participates in regular departmental meetings.</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
Qualities &amp; Capabilities:</b></p><ul><li>
Experience working with Opera Cloud or a related system</li><li>
Previous experience in a reception, reservation or duty manager role would be preferred</li><li>
Your passion for hospitality, and your enthusiasm for what you do are clear for all to see.</li><li>
You are gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble.</li><li>
You are adaptable, and enjoy doing a variety of different things. You would never say &lsquo;it&rsquo;s not my job!&rsquo;</li><li>
You have tremendous attention to detail and are committed to doing everything you can to get it right first time for our guests and colleagues</li><li>
You are constantly thinking about how we can improve the way we do things and create and even better guest and colleague experience</li><li>
You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships</li><li>
You have proven organisational and time management skills</li><li>
You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels</li><li>
You have a passion for delivering exceptional guest service</li><li>
You work well under pressure, juggling tasks and prioritising brilliantly, so that you consistently deliver to a high standard</li></ul></div>

Reservations Agent

<div><b>Additional Information</b><br>
<b>Job Number</b>25151126<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>YOUR LEGACY STARTS WITH US</b></p>
<p>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.</p>
<p><b>FIND PURPOSE IN YOUR PASSION</b></p>
<p>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.</p>
<p>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:</p>
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
</ul><ul><li>Exclusive training and leadership development programs</li></ul>
<ul><li>Recognition and rewards for exceptional service</li></ul>
<ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
<ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
<ul><li>Medical Insurance Coverage</li></ul>
<ul><li>An HR team dedicated to your success and wellbeing</li></ul>
<p><b>OUR EXPECTATIONS FROM THE ROLE:</b></p>
<p>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.</p>
<p><b>CANDIDATE PROFILE</b></p>
<p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
<p><b>CORE WORK ACTIVITIES</b></p>
<p><b>Supporting Property Operations and Guest Relations Needs</b></p>
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<p><b>Supporting Profitability Goals</b></p>
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul>
<p><b>Managing the Guest Experience</b></p>
<ul><li>Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.</li></ul>
<ul><li>Empowers associates to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures associates understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul>
<p>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div><p><i>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Manager on Duty

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25151126
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  YOUR LEGACY STARTS WITH US
  <br/>
  <br/>
 </strong>
 At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
 <br/>
 <br/>
 <strong>
  FIND PURPOSE IN YOUR PASSION
  <br/>
  <br/>
 </strong>
 At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
 <br/>
 <br/>
 Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
 <br/>
 <br/>
 <ul>
  <li>
   A rewarding career within one of the most recognized and prestigious luxury brands in the world.
  </li>
  <li>
   Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
  </li>
  <li>
   Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
  </li>
  <li>
   Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
  </li>
  <li>
   A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:
  </li>
  <li>
   Exclusive training and leadership development programs
  </li>
  <li>
   Recognition and rewards for exceptional service
  </li>
  <li>
   Preferential Members Rates at Marriott Hotels Globally
  </li>
  <li>
   Dining &amp; Wellness discounts for your family and you
  </li>
  <li>
   Medical Insurance Coverage
  </li>
  <li>
   An HR team dedicated to your success and wellbeing
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  OUR EXPECTATIONS FROM THE ROLE:
  <br/>
  <br/>
 </strong>
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 <br/>
 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Supporting Property Operations and Guest Relations Needs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  </li>
  <li>
   Communicates any variations to the established norms to the appropriate department in a timely manner.
  </li>
  <li>
   Sends copy of MOD report to all departments on a daily basis.
  </li>
  <li>
   Strives to improve service performance.
  </li>
  <li>
   Ensures compliance with all policies, standards and procedures.
  </li>
  <li>
   Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supporting Profitability Goals
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understands and complies with loss prevention policies and procedures.
  </li>
  <li>
   Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  </li>
  <li>
   Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing The Guest Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
  </li>
  <li>
   Empowers associates to provide excellent customer service.
  </li>
  <li>
   Provides immediate assistance to guests as requested.
  </li>
  <li>
   Serves as a leader in displaying outstanding hospitality skills.
  </li>
  <li>
   Sets a positive example for guest relations.
  </li>
  <li>
   Responds to and handles guest problems and complaints.
  </li>
  <li>
   Ensures associates understand customer service expectations and parameters.
  </li>
  <li>
   Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
  </li>
  <li>
   Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  </li>
  <li>
   Records guest issues in the guest response tracking system.
   <br/>
   <br/>
  </li>
 </ul>
 In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 <br/>
 <br/>
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 <br/>
 <br/>
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 <br/>
 <br/>
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Flight Dispatch Standards and Compliance Manager
</div></div><div><div>Ref #
</div><div>226518
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Pilots &amp; Flight Operations
</div></div><div><div><ul><li>Closing date: 21-Oct-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b><br>
Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations &ndash; Navigation Services team as a Flight Dispatch Standards and Compliance Manager to be based in Doha, Qatar.</p><p>
As a Flight Dispatch Standards and Compliance Manager, you will be responsible for ensuring that Flight Dispatch and Flight Watch training needs are delivered, documented, maintained and continuously improved in compliance with Qatar Civil Aviation Regulation (QCAR) and International Civil Aviation Organisation (ICAO) standards. You will be expected to foster continuous improvement within navigation services and network operations, aiming to align with departmental goals and adhere to regulatory standards, ensuring the highest level of performance and compliance across all sectors.</p><p><b>
Specific responsibilities for the role include:</b></p><ul><li><p>
Collaborate with Network Operations, compliance, and training and development teams to develop a unified strategy and reporting process that identifies compliance gaps and effective training solutions.</p></li><li><p>
Complete oversight and maintain all training qualifications and standards required for staff conducting operational control functions to meet regulatory compliance.</p></li><li><p>
Ensure that appropriate systems are in place to measure quality and compliance against an acceptable standard, in line with current best practices.</p></li><li><p>
Ensure that flight dispatch training methods are aligned with best practices in terms of delivery and the use of current and emerging technologies.</p></li><li><p>
Ensure that the planning and delivery of technical training is executed according to documented training plans.</p></li><li><p>
Analyze operational data, monitor system alerts, and address pilot electronic journey logs queries to ensure all Flight Dispatch and Flight Watch activities comply with regulations.</p></li><li><p>
Ensure the flight dispatch training program aligns with Qatar Airways operational needs, regulatory requirements, and promotes the continuous improvement of the Flight Dispatch team.</p></li><li><p>
Ensure that operational process changes relevant to flight dispatch across the organisation are captured and reflected in internal training documentation.</p></li><li><p>
Identify instances of non-compliance through all available feedback channels, including electronic journey logs and internal reports, and provide suitable mitigation and training plans to address these instances.</p></li></ul><p><b>
Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.<br>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
The successful candidate will have the following skills and qualifications:</p><ul><li><p>
Relevant College or University qualification with minimum of 7 years Flight Dispatch job related experience performing Flight Dispatch functions.</p></li><li><p>
Completed a training course as per the syllabi provided in ICAO Doc.7192, part D-3 Flight Operations officer/Flight dispatcher or ICAO Doc 10106 (Manual on Flight Operations Officers / Flight Dispatchers Competency-Based Training and Assessment. This course should be conducted by an institute approved by a regulatory authority.</p></li><li><p>
Comprehensive knowledge of EASA, FAA, ICAO and QCAR Air operations preferred.</p></li><li><p>
Knowledge and training of IOSA Audit and expertise in developing e-learning material preferred.</p></li><li><p>
Flight Dispatch job related experience performing Flight Dispatch Training functions.</p></li><li><p>
Experience in Computerised Flight Planning.</p></li><li><p>
Experience in audit and compliance activities.</p></li><li><p>
Comprehensive knowledge of ATC/MET and Air Navigation.</p></li><li><p>
Ability to conduct training in English language to technical teams.</p></li><li><p>
Proficient with Microsoft Word, Excel and other office applications.</p></li><li><p>
Advanced presentation, teaching ability, and well develop lateral analytical thinking skills.</p></li><li><p>
Excellent command of spoken and written English.</p></li></ul><p><b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
How to apply</b><br>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=226518</div></div></div></div></div></div></div></div>

Flight Dispatch Standards and Compliance Manager

ANdAZ

<div>
 <strong>
  Organization- Andaz Doha
  <br/>
  <br/>
 </strong>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 <strong>
  Duties and responsibilities related to the Reservations Manager role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with sales team and front office team for all room bookings.
  </li>
  <li>
   Prepare and conduct Reservations team meetings.
  </li>
  <li>
   Prepare duty roster and ensure to complete the attendance for the closing of payroll system.
  </li>
  <li>
   Conducting staff evaluation and appraisal.
  </li>
  <li>
   Prepare a shift briefing to direct team members and inform special information.
  </li>
  <li>
   Ensure all reservations hosts are equally knowledgeable of the hotel.
  </li>
  <li>
   Ensure to update team members of the current offered hotel products, services and facilities.
  </li>
  <li>
   Assign and supervise Reservations team to complete tasks accurately.
  </li>
  <li>
   Handle VVIP guest special requests.
  </li>
  <li>
   Show complete product knowledge, understand rate structure and apply rate management.
  </li>
  <li>
   Provide a high level of customer service and ensure maximum guest satisfaction.
  </li>
  <li>
   Manage guest complaints/issues and ensure resolutions to all inquiries.
  </li>
  <li>
   Ensure all incoming calls are answered as per the hotel standards.
  </li>
  <li>
   Reviews reservation status, confirmed bookings, cancelled reservations and no-show bookings daily.
  </li>
  <li>
   Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  </li>
  <li>
   Ensures that the Reservations employees work in a supportive and flexible manner with other departments.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ideally with a university degree or diploma in Hospitality or Tourism management.
  </li>
  <li>
   Minimum 2 years work experience as Reservation Manager, Front Office Manager or Assistant Front Office Manager in larger operation.
  </li>
  <li>
   Good problem solving, administrative and interpersonal skills are a must.
  </li>
 </ul>
</div>


Reservations Manager

Explore 772+ Duty manager in Doha this October. Find roles across top companies and apply now to boost your career.

772 duty manager jobs IN Doha

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Flight Dispatch Standards and Compliance Manager

Reservations Manager