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duty manager

Raffles

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Duty Manager at Raffles Doha is a highly motivated, service-oriented professional responsible for supervising daily hotel operations during assigned shifts, ensuring smooth delivery of luxury guest experiences, and upholding the highest service standards in line with the Raffles brand. This role acts as the senior operational contact in the absence of senior managers and ensures managerial presence across all shifts.
Key Responsibilities<ul><li>
Act as the main point of contact for guest concerns, requests, and complaint resolution, ensuring personalized and prompt service</li><li>
Handle VIP arrivals, special requests, and guest feedback with professionalism and discretion</li><li>
Monitor guest experience across the property via regular walkthroughs of public areas and service zones</li><li>
Supervise and coordinate front office teams (Front Desk, Concierge, Butler Services) and other operational departments during shifts</li><li>
Ensure adherence to brand standards, service protocols, and inter-departmental communication practices</li><li>
Maintain managerial presence across all shifts, including covering night operations when necessary</li><li>
Lead, coach, and mentor junior staff, driving a culture of excellence and accountability</li><li>
Conduct briefings, maintain follow-ups, and support new team member onboarding</li><li>
Monitor daily occupancy, arrivals, departures, and readiness for high-profile guests and special events</li><li>
Track upsell opportunities and incremental revenue initiatives; maintain related records</li><li>
Approve discounts, rebates, and complimentary allowances in line with hotel policy</li><li>
Manage incidents, emergency situations, and ensure all health &amp; safety standards are followed</li><li>
Ensure compliance with OH&amp;S and emergency protocols while fostering a safe environment</li><li>
Work closely with Assistant Front Office Manager (AFOM), Front Office Manager (FOM), Director of Rooms, and other department heads on all operational matters</li><li>
Maintain seamless coordination across departments for guest service delivery</li></ul> 

Qualifications 
<ul><li>
Degree in Hospitality/Tourism or related field</li><li>
Minimum 3&ndash;5 years&rsquo; relevant experience, with at least 2 years in a supervisory or managerial role within luxury hotel operations</li><li>
Excellent English communication skills; Fluency in additional languages is an advantage</li><li>
Excellent leadership, organizational, and communication skills</li><li>
Strong guest engagement and problem-solving mindset</li></ul></div>

Duty Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
 </li>
 <li>
 Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
 </li>
 <li>
 Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
 </li>
 <li>
 Handle escalated guest issues with professionalism and empathy.
 </li>
 <li>
 Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
 </li>
 <li>
 Prepare and monitor accounts ensures correct account procedures are followed.
 </li>
 <li>
 Assist in training and mentoring staff to uphold the highest hospitality standards.
 </li>
 <li>
 Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
 </li>
 <li>
 Ensure compliance with hotel policies, procedures, and standards.
 </li>
 <li>
 Prepare shift reports and communicate relevant details to the management team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications
 
 
 Degree in Hospitality Management or similar
 
 
 <ul>
 <li>
 Work experience in Middle East in a 4-5 star hotels
 </li>
 <li>
 Work experience in supervisory roles in Front Office
 </li>
 <li>
 Excellent command of English language (both Oral and Written).
 </li>
 <li>
 Arabic language will be an advantage
 </li>
 <li>
 Knowledge of the OPERA Cloud system
 </li>
 <li>
 Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
 </li>
 <li>
 Must be able to work well under pressure in a fast paced and constantly changing environment.
 </li>
 </ul>
</div>

ASMACS QATAR

FM DUTY MANAGERQualifications<ul><li>10 years as Soft Service Duty Manager in airports/mall /hotels/hospitals/buildings </li><li>Bachelor's Degree </li></ul>Salary: 18000-21000 QR packageJob Type: Full-timePay: QAR18,000.00 - QAR21,000.00 per monthApplication Question(s):<ul><li>did you apply with any FMM company hiring before?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Soft Service Manager in Facility Management companies: 10 years (Required)</li></ul>Work Location: In person

FM DUTY MANAGER

Marriott International

<div>Additional Information 
Job Number25201765 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures employees are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</div></div>

Seaworks Co

We are looking for an experienced Marine Base Manager to oversee and manage our daily port and vessel operations.Key Responsibilities:<ul><li>Lead and supervise the team handling daily ship and vessel movements</li><li>Develop, review, and implement marine operations procedures in compliance with the Port Marine Safety Code and relevant regulations.</li><li>Manage marine staff, including duty allocation, training, leave scheduling, and workforce planning.</li><li>Support operations during routine and out-of-port activities.</li><li>Assist in coordinating and managing port incidents and emergency situations.</li><li>Perform on-call duties, including responsibilities related to DPA.</li></ul>Job Type: Full-timePay: QAR8,000.00 - QAR10,000.00 per month

Marine Base Manager

Alroda Engineering Com

Job Title: DriverLocation: Doha - Qatar.Job Type: Full-time.Reports To: Supervisor / Project Manager.About the RoleWe are seeking a dependable and safety-conscious driver to join our transportation team. In this role, you will be responsible for transporting goods or labours and passengers to their destinations efficiently and safely. The ideal candidate has a clean driving record, strong time-management skills, and a commitment to providing excellent service.Driver Responsibilities and Duties<ul><li>Work under pressure</li><li>Operate company vehicles to transport goods or passengers to specified locations</li><li>Adhere to all traffic laws and safety regulations</li><li>Perform routine vehicle inspections and maintenance checks</li><li>Plan routes and schedules to meet delivery or pickup deadlines</li><li>Load and unload cargo or assist labours as needed</li><li>Maintain accurate records of deliveries, mileage, and fuel consumption</li><li>Ensure the cleanliness and proper functioning of the vehicle</li></ul>Driver Qualifications and Skills<ul><li>Valid Qatar driving license.</li><li>Clean driving record with no recent traffic violations.</li><li>Proven experience as a driver; commercial driving experience is a plus.</li><li>Excellent knowledge of traffic laws and routes.</li><li>Strong organizational and time-management skills.</li><li>Ability to lift heavy packages and assist with loading/unloading.</li><li>Good communication and interpersonal skills.</li><li>High level of professionalism and customer service orientation.</li></ul>Education and Experience Requirements<ul><li>High school diploma or equivalent.</li><li>Minimum of 2 years of driving experience in Qatar.</li><li>Familiarity with GPS devices and navigation apps.</li></ul>Duty,Benfits<ul><li>duty 10 Hours work per day + Paid overtime , Firday off.</li><li>Free accommodations.</li></ul>Submit your resume and a concise cover letter explaining why you&rsquo;re a great fit. If possible, include examples of past work or results that reflect your skills.Job Type: Full-timePay: QAR1,500.00 per monthEducation:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>driving in Qatar: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Driver

GRAND LEGACY HOTEL

Front Office Operations<ul><li>Supervise daily front desk activities and shift operations</li><li>Ensure room assignments, rates, and billing are accurate</li><li>Monitor cash handling, postings, and night audit readiness</li><li>Ensure compliance with hotel policies and brand standards</li></ul>Staff Supervision<ul><li>Supervise, train, and motivate front office team members</li><li>Prepare duty rosters and manage staff attendance</li><li>Conduct shift briefings and performance feedback</li><li>Assist in onboarding and training new employees</li></ul>Coordination &amp; Administration<ul><li>Coordinate with Housekeeping, Engineering, and Sales for room status and guest needs</li><li>Prepare daily reports and handover logs</li><li>Assist the Front Office Manager with administrative duties</li><li>Ensure safety, security, and emergency procedures are followed</li></ul>Requirements &amp; Qualifications<ul><li>Diploma or degree in Hotel Management or related field preferred</li><li>Minimum 2&ndash;3 years of front office experience, with supervisory exposure</li><li>Strong communication and leadership skills</li><li>Proficiency in hotel PMS (Opera or similar systems preferred)</li><li>Good knowledge of cash handling and guest relations</li><li>Ability to work shifts, weekends, and holidays</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: QAR2,800.00 per month

Front office supervisor

Explore 559+ Duty manager in Doha this January. Find roles across top companies and apply now to boost your career.

559 duty manager jobs IN Doha

Duty Manager

Duty Manager

FM DUTY MANAGER

Duty Manager

Marine Base Manager

Driver

Front office supervisor