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Conservatorium Hotel

<div><div><div><p>Duty Manager
 </p><div></div><div><div><ul><div>JR-02434
</div> </ul></div><div></div><div><ul><div>Rooms
</div> </ul></div><div></div><div><ul><div>Full time
</div> </ul></div><div></div><div><ul><div>Permanent
</div><div></div><div><div>Mandarin Oriental, Doha
</div></div>
</ul></div></div><p></p><div><p>Mandarin Oriental, Doha is looking for a Duty Manager to join our Front Office team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.</p><p></p><p><b>
As Duty Manager, you will be responsible for the following duties</b></p><ul>
<li><p>To provide visual management presence around the hotel in public and BOH areas</p></li>
<li><p>To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager)</p></li>
<li><p>Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology</p></li>
<li><p>To attend operational and scheduled meetings:</p>
<ul><li><p>Morning Meeting with Front Office Manager</p></li>
<li><p>Emergency Response Team Briefings</p></li>
<li><p>Front Office Briefing</p></li>
</ul></li><li><p>To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned</p></li>
<li><p>Use time effectively and efficiently to:</p>
<ul><li><p>Concentrate on priorities as required during shift</p></li>
<li><p>Complete all schedules tasks in a timely manner</p></li>
<li><p>Attend a broader range of activities as required by operations</p></li>
<li><p>Make necessary decisions under time constraints</p></li>
</ul></li><li><p>To assist the Front Office Manager to manage the department with all required responsibilities</p></li>
<li><p>To communicate regularly with the Front Office Manager and the Director of Rooms</p></li>
<li><p>To assist the Front Office Manager, Chief Concierge, Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE, internal standards and procedures</p></li>
<p></p><li><p>To be trained and fully compliant as an active member of the Emergency Response Team (ERT)</p></li>
</ul><p></p><p><b>As Duty Manager, we expect from you</b></p><ul>
<li><p>Minimum 3 years of experience working in a 5-star hotel environment</p></li>
<li><p>A minimum of 2 years&rsquo; experience as a Duty Manager, Operations Manager or similar</p></li>
<li><p>Operational experience from other hotel divisions or similar industry desirable</p></li>
<li><p>Excellent verbal and written communication skills in English required</p></li>
<li><p>Perform job with attention to details and the ability to organize and handle multiple tasks effectively</p></li>
<li><p>Strong problem-solving skills</p></li>
<li><p>Crisis management training &amp; experience</p></li>
</ul><p></p><p><b>Our commitment to you</b></p><ul>
<li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</p></li>
<li><p>A competitive salary and benefits packages</p></li>
<li><p>Transportation and Housing provided</p></li>
<li><p>Relocation and Vacation Tickets</p></li>
</ul><p></p><p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div>

Duty Manager

Mandarin Oriental

<div>
 Mandarin Oriental, Doha is looking for a Duty Manager to join our Front Office team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 <br/>
 <br/>
 <strong>
  As Duty Manager, you will be responsible for the following duties
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   To provide visual management presence around the hotel in public and BOH areas
  </li>
  <li>
   To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager)
  </li>
  <li>
   Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology
  </li>
  <li>
   To attend operational and scheduled meetings:
  </li>
  <ul>
   <li>
    Morning Meeting with Front Office Manager
   </li>
   <li>
    Emergency Response Team Briefings
   </li>
   <li>
    Front Office Briefing
   </li>
  </ul>
  <li>
   To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned
  </li>
  <li>
   Use time effectively and efficiently to:
  </li>
  <ul>
   <li>
    Concentrate on priorities as required during shift
   </li>
   <li>
    Complete all schedules tasks in a timely manner
   </li>
   <li>
    Attend a broader range of activities as required by operations
   </li>
   <li>
    Make necessary decisions under time constraints
   </li>
  </ul>
  <li>
   To assist the Front Office Manager to manage the department with all required responsibilities
  </li>
  <li>
   To communicate regularly with the Front Office Manager and the Director of Rooms
  </li>
  <li>
   To assist the Front Office Manager, Chief Concierge, Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE, internal standards and procedures
  </li>
  <li>
   To be trained and fully compliant as an active member of the Emergency Response Team (ERT)
   <br/>
  </li>
 </ul>
 <strong>
  As Duty Manager, we expect from you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 3 years of experience working in a 5-star hotel environment
  </li>
  <li>
   A minimum of 2 years&rsquo; experience as a Duty Manager, Operations Manager or similar
  </li>
  <li>
   Operational experience from other hotel divisions or similar industry desirable
  </li>
  <li>
   Excellent verbal and written communication skills in English required
  </li>
  <li>
   Perform job with attention to details and the ability to organize and handle multiple tasks effectively
  </li>
  <li>
   Strong problem-solving skills
  </li>
  <li>
   Crisis management training &amp; experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  </li>
  <li>
   A competitive salary and benefits packages
  </li>
  <li>
   Transportation and Housing provided
  </li>
  <li>
   Relocation and Vacation Tickets
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We&rsquo;re Fans. Are you?
 </strong>
</div>


The Ned & Ned's Club

<div>
 Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
 <br/>
 <br/>
 <strong>
  Job Purpose:
  <br/>
  <br/>
 </strong>
 As Duty Manager, you will be the key point of contact for guests and staff during your shift, ensuring seamless operations throughout the hotel. You&rsquo;ll embody our commitment to exceptional service, resolve guest issues with poise, and lead by example to uphold the highest standards of hospitality.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise daily hotel operations and coordinate between departments
  </li>
  <li>
   Act as the Manager on Duty, responding to guest concerns and emergencies
  </li>
  <li>
   Ensure exceptional guest service is consistently delivered
  </li>
  <li>
   Support front office, concierge, housekeeping, and F&amp;B teams as needed
  </li>
  <li>
   Maintain a visible presence in the lobby and guest areas
  </li>
  <li>
   Handle VIP arrivals and special requests with discretion and professionalism
  </li>
  <li>
   Ensure compliance with brand standards, health &amp; safety regulations, and service protocols
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Competencies:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in a similar role within a 4- or 5-star luxury hotel
  </li>
  <li>
   Excellent leadership and communication skills
  </li>
  <li>
   Calm under pressure with strong problem-solving abilities
  </li>
  <li>
   A genuine passion for guest service and a proactive approach
  </li>
  <li>
   Knowledge of hotel software systems (e.g., Opera, PMS)
  </li>
  <li>
   Flexibility to work shifts, weekends, and holidays
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What&rsquo;s In It for you?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   One of the most iconic place to be and work
  </li>
  <li>
   Amazing learning and development program
  </li>
  <li>
   Discounted rates at The Ned Doha
  </li>
  <li>
   Fantastic career growth opportunities
   <br/>
   <br/>
  </li>
 </ul>
 At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
 <br/>
 <br/>
 Apply today and join us as a Duty Manager!
 <br/>
 <br/>
 #YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed
</div>


Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25139167<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Al Messila a Luxury Collection Resort &amp; Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Leading Guest Services Teams</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul><p><br>
</p><p><b>Maintaining Guest Services and Front Desk Goals</b></p>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul><br>
<p></p>
<p></p><p><b>Implementing Projects and Policies</b></p>
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Manages payroll administration.</li></ul><p><br>
</p><p><b>Conducting Human Resource Activities</b></p>
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Uses all available on the job training tools for employees.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Supervises on-going training initiatives and conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process, providing feedback as needed.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Maintains high visibility in public areas during peak times.</li></ul>
<ul><li>Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul>
<ul><li>Performs Front Desk duties in high demand times.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.<br>
</p><div>
<br>
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
  </li>
  <li>
   To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotel properties.
  </li>
  <li>
   Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
  </li>
  <li>
   Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
  </li>
  <li>
   Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience.
  </li>
  <li>
   Develop a close and harmonious working relationship with all hotel departments.
  </li>
  <li>
   Conduct daily shift briefings/meeting&rsquo;s and pass on all information to team-members.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Qualifications
 <br/>
 <br/>
 Degree in Hospitality Management or similar
 <br/>
 <br/>
 <ul>
  <li>
   Work experience in Middle East in a 4-5 star hotels
  </li>
  <li>
   Work experience in supervisory roles in Front Office
  </li>
  <li>
   Excellent command of English language (both Oral and Written).
  </li>
  <li>
   Arabic language will be an advantage
  </li>
  <li>
   Knowledge of the OPERA Cloud system
  </li>
  <li>
   Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
  </li>
  <li>
   Must be able to work well under pressure in a fast paced and constantly changing environment.
  </li>
 </ul>
</div>


Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Airside Operations Duty Manager - Qatari Only
</div></div><div><div>Ref #
</div><div>250000HY
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 27-Aug-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p>
<p>Hamad International Airport is seeking a highly skilled and creative individual to join our team as <b>Airside Operations Duty Manager</b>. If you thrive in a dynamic environment, lead the heartbeat of airport operations, precision meets performance-every flight, every day. Ensuring safety and efficiency from runway to gate and, can help us to achieve this ambition by:</p>
<ul><li> Leading continuous improvement of airside operational efficiency, through analysis of key performance indicators, root cause investigations, and stakeholder engagement, in order to support HIA&rsquo;s vision as a global hub and ensure alignment with QCAA regulatory requirements.</li></ul>
<ul><li> To support data-driven decision-making and predictive airside operations, through integration of real-time data sources, predictive analytics, and historical trend analysis, in order to increase operational foresight and proactively manage disruption</li></ul>
<ul><li> To oversee and coordinate all airside operational activities at Hamad International Airport, through real-time monitoring, communication with airside stakeholders, and adherence to QCAA safety regulations, in order to ensure safe, compliant, and efficient aircraft ground movements.</li></ul>
<ul><li> To ensure compliance with QCAA, ICAO Annex 14, and HIA's Aerodrome Manual requirements, through scheduled inspections, audits, and enforcement of operational procedures, in order to maintain HIA&rsquo;s certification as a compliant and safe international aerodrome.</li></ul>
<ul><li> To implement and oversee aircraft stand and gate allocation policies, through the Airport Collaborative Decision-Making (A-CDM) process and apron control coordination, in order to optimize stand utilization, reduce taxi times, and support on-time performance.</li></ul>
<ul><li> To coordinate with Qatar Airways, ATC, Qatar Aviation Services (QAS), and other key airfield stakeholders, through structured operational meetings and on-ground coordination, in order to ensure seamless turnaround and minimize delays or service overlaps.</li></ul>
<ul><li> To support adverse weather and low visibility procedures, through proactive monitoring of METAR/TAF reports and dissemination of LVP status via internal alerts, in order to ensure flight safety and compliance with QCAA-mandated procedures.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p>
 <ul><li>High School Qualification / Vocational Qualification /Diploma with Minimum 5 years of job -related experience
</li><li>Bachelor&rsquo;s Degree or Equivalent with Minimum 4 years of job-related experience.</li>
<li>Relevant experience in Airport Airfield Operations</li>
<li>Holding Valid Qatari Driving License</li>
<li>Radio Telephony License (preferred)</li><br>
</ul></div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=250000HY</div></div></div></div></div></div></div></div>

Airside Operations Duty Manager - Qatari Only

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25110826
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
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 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Supporting Property Operations and Guest Relations Needs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  </li>
  <li>
   Communicates any variations to the established norms to the appropriate department in a timely manner.
  </li>
  <li>
   Sends copy of MOD report to all departments on a daily basis.
  </li>
  <li>
   Strives to improve service performance.
  </li>
  <li>
   Ensures compliance with all policies, standards and procedures.
  </li>
  <li>
   Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supporting Profitability Goals
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understands and complies with loss prevention policies and procedures.
  </li>
  <li>
   Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  </li>
  <li>
   Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing The Guest Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
  </li>
  <li>
   Empowers associates to provide excellent customer service.
  </li>
  <li>
   Provides immediate assistance to guests as requested.
  </li>
  <li>
   Serves as a leader in displaying outstanding hospitality skills.
  </li>
  <li>
   Sets a positive example for guest relations.
  </li>
  <li>
   Responds to and handles guest problems and complaints.
  </li>
  <li>
   Ensures associates understand customer service expectations and parameters.
  </li>
  <li>
   Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
  </li>
  <li>
   Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  </li>
  <li>
   Records guest issues in the guest response tracking system.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Assisting Human Resources Activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participates as needed in the investigation of associate and guest accidents.
  </li>
  <li>
   Observes service behaviors of associates and providing feedback to individuals.
  </li>
  <li>
   Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
  </li>
  <li>
   Celebrates successes and publicly recognizes the contributions of team members.
  </li>
  <li>
   Ensures associates are cross-trained to support successfully daily operations.
  </li>
  <li>
   Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
  </li>
  <li>
   Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
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 <br/>
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
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 <br/>
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 <br/>
 <br/>
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


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