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duty manager

Hilton

<div>Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
 
What will I be doing? 
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Duty Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
 </li>
 <li>
 Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
 </li>
 <li>
 Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
 </li>
 <li>
 Handle escalated guest issues with professionalism and empathy.
 </li>
 <li>
 Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
 </li>
 <li>
 Prepare and monitor accounts ensures correct account procedures are followed.
 </li>
 <li>
 Assist in training and mentoring staff to uphold the highest hospitality standards.
 </li>
 <li>
 Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
 </li>
 <li>
 Ensure compliance with hotel policies, procedures, and standards.
 </li>
 <li>
 Prepare shift reports and communicate relevant details to the management team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications
 
 
 Degree in Hospitality Management or similar
 
 
 <ul>
 <li>
 Work experience in Middle East in a 4-5 star hotels
 </li>
 <li>
 Work experience in supervisory roles in Front Office
 </li>
 <li>
 Excellent command of English language (both Oral and Written).
 </li>
 <li>
 Arabic language will be an advantage
 </li>
 <li>
 Knowledge of the OPERA Cloud system
 </li>
 <li>
 Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
 </li>
 <li>
 Must be able to work well under pressure in a fast paced and constantly changing environment.
 </li>
 </ul>
</div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25181497
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Property Operations and Guest Relations Needs
 
 
 
 <ul>
 <li>
 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
 </li>
 <li>
 Communicates any variations to the established norms to the appropriate department in a timely manner.
 </li>
 <li>
 Sends copy of MOD report to all departments on a daily basis.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Supporting Profitability Goals
 
 
 
 <ul>
 <li>
 Understands and complies with loss prevention policies and procedures.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Provides immediate assistance to guests as requested.
 </li>
 <li>
 Serves as a leader in displaying outstanding hospitality skills.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 </li>
 <li>
 Records guest issues in the guest response tracking system.
 
 
 </li>
 </ul>
 
 Assisting Human Resources Activities
 
 
 
 <ul>
 <li>
 Participates as needed in the investigation of employee and guest accidents.
 </li>
 <li>
 Observes service behaviors of employees and providing feedback to individuals.
 </li>
 <li>
 Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures employees are cross-trained to support successfully daily operations.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
 </li>
 <li>
 Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
</div>

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 31 December 2025
 
 
 
 Department:
 
 Food &amp; Beverage
 
 
 
 Location:
 
 Qatar - Doha
 
 
 
 
 Description
 
 
 
 To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. The Restaurant General Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit.
 
 
 
 Key Responsibilities
 
 
 
 - Responsible to Head of Department/ Assistant Head of Department.
 
 - Responsible for Assistant Restaurant / Outlet Manager, Restaurant Supervisor, Restaurant Head Waiter / Waitress, Waiter / Waitress, Host / Hostess, Outlet Cashier.
 
 - Set an example by reporting to duty punctually wearing business attire according to the hotels dress code &amp; Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
 
 - Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
 
 - Ensure that the place of work and surrounding area is kept clean and organised at all times.
 
 - Execute and demand the team to execute the highest level of service and set-up standards at all times.
 
 - Be knowledgeable of all services and products offered by the hotel.
 
 - Understand thoroughly the concept of the outlet and train all employees of the outlet in regards to the concept.
 
 - Set an example in terms of service, products and guidance of the team that reflects the concept.
 
 - Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier / Sommelier.
 
 - Organise tastings of daily dishes and new menus.
 
 - Know the restaurant scene and gastronomic character of the destination and be recognized in the market.
 
 - Perform up selling for all items offered by the department assigned as well as offering alternatives.
 
 - Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
 
 - Produce reports and analysis of the outlet and present report in the monthly performance meeting.
 
 - Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
 
 - Assist in preparation of the outlet&rsquo;s budget.
 
 - Conduct monthly inventory of operating supplies and equipment together with the stewarding department.
 
 - Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.
 
 - Identify errors and correct them as required during set-up, service and breakdown of operations.
 
 - Implement a flexible work schedule based on business patterns.
 
 - Establish a pool of qualified and trained full and part time employees in conjunction with the hotel&rsquo;s People Services Department.
 
 - Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food &amp; Beverage departments.
 
 - Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
 
 - Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings.
 
 - Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success.
 
 - Attend all required trainings as described by the department.
 
 - Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
 
 - Report incidents that require disciplinary actions immediately to the Head of Department.
 
 - Prepare and review outlet&rsquo;s operations manual updates annually in accordance with the Assistant Head of Department.
 
 - Constantly improve the product quality by sourcing the best available products.
 
 - Support activities and cooperation with the suppliers.
 
 - Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
 
 - Organise all required outlet specific trainings as described by the department.
 
 - Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
 
 - Respond to any changes in the department as dictated by the hotel management.
 
 - Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.
 
 - Ensure that the opening and closing procedures established for the outlet are followed.
 
 - Act as Food &amp; Beverage Duty Manager during the absence of the Food &amp; Beverage Head of Department and Assistant Head of Department.
 
 - Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.
 
 
 
 Skills
 
 
 
 - Strong Food &amp; Beverage knowledge
 
 - Customer Resolution skills
 
 - Team Training skills
 
 - Appraisal training
 
 - Up selling skills
 
 - Strong personality
 
 - Ability to drive the team to provide high level of service and consistency
 
 - BA/BSc in Hospitality Management or related field, preferably from hotel school
 
 - Minimum 2 year in F&amp;B management role
 
 - Ability to work and communicate in a multinational environment
 
 - Ability to operate computer and office equipment
 
 - Proficiency in Excel and Word
 
 - Excellent written and verbal communication skills
 
 
 
 About Kempinski
 
 
 
 Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
 
 Embrace an experience as individual as you are!
 
</div>

Restaurant General Manager - Public House

Seaworks Co

We are looking for an experienced Marine Base Manager to oversee and manage our daily port and vessel operations.Key Responsibilities:<ul><li>Lead and supervise the team handling daily ship and vessel movements.</li><li>Develop, review, and implement marine operations procedures in compliance with the Port Marine Safety Code and relevant regulations.</li><li>Manage marine staff, including duty allocation, training, leave scheduling, and workforce planning.</li><li>Support operations during routine and out-of-port activities.</li><li>Assist in coordinating and managing port incidents and emergency situations.</li><li>Perform on-call duties, including responsibilities related to DPA.</li></ul>Job Type: Full-timePay: QAR8,000.00 - QAR10,000.00 per month

Marine Base Manager

FRIENDS MANPOWER RECRUITMENT

The candidate for HouseKeeping Manager should have relevant work experience and will be responsible for overseeing housekeeping operations within a facility. Key responsibilities include:<ul><li>Ensuring high standards of cleanliness and hygiene are maintained.</li><li>Managing housekeeping staff effectively.</li><li>Developing and implementing housekeeping procedures.</li><li>Controlling inventory and managing budgets related to housekeeping.</li><li>Conducting site visits, analyzing, and evaluating information related to tenders and cost estimation for facility management consumables, equipment, and materials.</li><li>Understanding direct and indirect resources in line with the scope of work and project specifications.</li><li>Hands-on experience in preparing and submitting housekeeping tender requirements.</li></ul>REQUIREMENTS:<ul><li>with 2 years' experience with the same role</li><li>with valid QID</li><li>Transferable Visa</li><li>Male only</li></ul>SALARY OFFER - QR. 6,700.00 (FULL PACKAGE) + DUTY MEALS AND OTHERS.Job Type: Full-timePay: QAR6,000.00 - QAR6,700.00 per month

Housekeeping Manager

Swan Global WLL

Hiring Property ManagerSalary : - TBDDuty hrs:- 7.30 am to 3.30 pm, 5 daysLocation:- MesaimeerJob Requirements<ul><li>Strong knowledge of managing daily operational tasks related to property measurements and real estate activities.</li><li>Solid understanding of property regulations and applicable real estate standards.</li><li>Good understanding of basic accounting principles.</li><li>Professional appearance with excellent communication and negotiation skills.</li><li>Strong customer service orientation with the ability to handle tenant interactions effectively.</li><li>Ability to draft formal letters in both Arabic and English.</li><li>Experience working in large-scale real estate companies or similar environments.</li><li>Proficiency in Microsoft Office applications.</li><li>Hands-on experience with ERP systems or similar real estate management software.</li><li>Ability to address and resolve tenant complaints promptly and professionally.</li><li>Skilled in preparing annual budgets and financial summaries.</li><li>Experience in interviewing tenants and following up on their requests and concerns.</li><li>Knowledgeable in conducting unit inspections and reporting findings.</li><li>Experience in property maintenance oversight and complaint investigation.</li><li>Ability to ensure property security by coordinating and monitoring security activities.</li><li>Strong supervisory skills with proven experience leading teams of at least 20 members.</li><li>Demonstrated experience managing day-to-day property operations.</li><li>Experience in preparing tender documents and working with tendering processes.</li><li>Familiarity with Qatari Real Estate Laws and regulatory requirements.</li><li>Knowledge of dealing with insurance companies regarding claims and property-related matters.</li><li>Experience handling transactions and procedures with Kahramaa.</li><li>Prior experience working with real estate contracts, including knowledge of contractual terms and conditions.</li><li>Diploma or Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>Minimum of 5 years of experience as a Property Manager.</li><li>Arabic and English language proficiency is mandatory.</li><li>Strong organizational, documentation, and communication skills.</li><li>Proficiency in MS Office and contract management systems.</li><li>Solid understanding of contract terms and compliance requirements.</li></ul>Job Types: Full-time, PermanentPay: Up to QAR23,000.00 per monthApplication Question(s):<ul><li>How many Years experience as property manager </li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Property Manager

Explore 799+ Duty manager in Doha this December. Find roles across top companies and apply now to boost your career.

799 duty manager jobs IN Doha

Duty Manager

Duty Manager

Duty Manager

Restaurant General Manager - Public House

Marine Base Manager

Housekeeping Manager

Property Manager