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e commerce operations manager

Iberianz

E-commerce Support Manager<ul><li>Location: Karachi</li><li>Employment Type: Full-Time</li><li>Work Mode: Onsite</li><li>Working Days: Monday &ndash; Friday</li><li>Working Hours: 6:00 PM &ndash; 3:00 AM</li></ul>Role OverviewWe are looking for an experienced E-commerce Support Manager to oversee marketplace operations, optimize processes, and manage the end-to-end performance of online sales channels. The ideal candidate will have strong experience with Amazon, eBay, Shopify, and other e-commerce platforms, along with expertise in inventory management, data analysis, logistics, and marketplace optimization.This role requires someone who can analyze marketplace performance, streamline operations, and lead a team to ensure smooth order processing, efficient inventory management, and consistent sales growth.Key Responsibilities<ul><li>Manage and optimize operations across Amazon, eBay, Shopify, and other e-commerce platforms.</li><li>Analyze marketplace data, sales trends, and customer feedback to identify growth opportunities.</li><li>Oversee inventory management, order processing, and reconciliation to maintain accurate stock levels.</li><li>Coordinate with logistics teams to ensure timely order fulfillment and delivery.</li><li>Monitor marketplace performance metrics and seller ratings to maintain high operational standards.</li><li>Develop and implement process improvements to enhance efficiency and reduce operational costs.</li><li>Manage product sourcing initiatives including private-label product launches and supplier negotiations.</li><li>Stay updated with marketplace algorithms, FBA guidelines, and industry trends to maintain competitiveness.</li><li>Oversee advertising campaigns using tools such as Google Ads, Amazon Sponsored Products, and Facebook Ads Manager.</li><li>Lead, mentor, and develop the support team to ensure high performance and operational excellence.</li></ul>Required Skills &amp; Expertise<ul><li>Strong experience with Amazon, eBay, Shopify, and other e-commerce CMS platforms.</li><li>Proficiency in data analysis tools such as Excel, SQL, or BI tools for performance tracking and decision-making.</li><li>Strong understanding of logistics processes, demand forecasting, and inventory reconciliation.</li><li>Experience with inventory management systems and order management systems.</li><li>Knowledge of e-commerce industry regulations, safety standards, and quality control practices.</li><li>Ability to optimize workflows, reduce costs, and improve operational efficiency.</li><li>Experience managing teams, including training, mentoring, and performance management.</li></ul>Preferred Experience<ul><li>Experience in private-label product sourcing and product launches.</li><li>Proven track record of increasing sales and improving marketplace performance.</li><li>Familiarity with digital advertising platforms and marketplace marketing tools.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

E-commerce Support Manager

Axecom Private Ltd.

We are looking for a dedicated E-commerce Project Manager to lead and manage e-commerce brand operations.This role involves overseeing product sourcing, launching new wholesale products, and ensuring smooth coordination across teams and processes.Timings: 8 PM &ndash; 5 AM (Monday &ndash; Friday)Location: Asia Pacific Trade Center, Opposite Millennium Mall, Gulistan-e-Johar, KarachiPosition: Onsite Pick &amp; Drop: Available for femalesKey Responsibilities: <ul><li>Plan, manage, and execute e-commerce brand projects</li><li>Coordinate with sourcing, listing, and operations teams</li><li>Monitor progress, timelines, and deliverables for products</li><li>Collaborate with suppliers and vendors to ensure timely procurement and shipping</li><li>Track performance metrics and report on project milestones</li><li>Ensure alignment with Amazon policies and operational best practices</li></ul>Requirements: <ul><li>Prior experience in e-commerce project management</li><li>Strong organizational and leadership skills</li><li>Understanding of Amazon Seller Central and FBA workflows</li><li>Excellent communication and time management abilities.</li><li>Minimum 1 year of experience required in Ecommerce project management</li></ul>Job Type: Full-timePay: From Rs55,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Ecommerce project management: 1 year (Required)</li></ul>Work Location: In person

Project Manager - E-commerce (Female)

ROYAL WRIST

About Royal WristRoyal Wrist is a premium retail and e-commerce brand specialising in Watches, Bags, and Perfumes. We operate across multiple channels &mdash; a high-traffic online store and two physical showrooms (DHA and Bahadurabad) &mdash; supported by a warehouse operation for stock management and dispatch. Our business is fast-paced, product-driven, and growing rapidly, and we pride ourselves on delivering a premium customer experience both online and in-store.About the RoleWe are looking for an experienced, driven, and highly organised E-Commerce Team Lead to own and manage our online operations end-to-end. This is a leadership role &mdash; you will be responsible for the full online order lifecycle (from order placement to delivery), real-time inventory visibility across all locations, stock movement coordination between showrooms and warehouse, courier management, and ensuring the team performs at a high standard daily.You are not just an executor &mdash; you are expected to think ahead, flag problems before they escalate, maintain clean operational data, and drive the team towards consistent, measurable performance. You will work closely with the Operations Manager, the Accounts team, and showroom staff to ensure seamless coordination across all channels.This role requires someone who is proactive, process-driven, and comfortable operating in a high-volume e-commerce environment alongside physical retail operations.Key Responsibilities1. Online Order Management▸ Own the complete online order lifecycle &mdash; from order received to delivered &mdash; without gaps or delays.▸ Monitor all incoming orders across platforms (website, social media, WhatsApp, marketplace listings) in real time.▸ Ensure all orders are processed, confirmed, packed, and dispatched same-day or within agreed SLAs.▸ Coordinate with the team to manage order queues, prioritise urgent orders, and resolve holds immediately.▸ Maintain an accurate and up-to-date daily order log / sales sheet tracking: order ID, product, channel, status, courier, and delivery outcome.▸ Escalate unresolved orders, payment issues, or customer complaints to the Operations Manager promptly.2. Inventory Management &amp; Visibility▸ Maintain real-time visibility of stock across all locations: Online Warehouse, DHA Showroom, and Bahadurabad Showroom.▸ Conduct or coordinate regular stock counts and reconcile physical stock against system records (Splendid / Devaj Software).▸ Identify low-stock products and raise replenishment requests before stockouts occur.▸ Flag dead stock, slow-moving SKUs, and ageing inventory to the Operations Manager for decision-making.▸ Ensure all stock movements are recorded accurately and in a timely manner in the system.▸ Work with the accounts team to ensure inventory records match financial records at month-end.3. Stock Movement &amp; Transfer Coordination▸ Coordinate and document all stock transfers between locations (Warehouse &harr; DHA &harr; Bahadurabad &harr; Online).▸ Ensure every transfer is properly recorded in the system with correct quantities, dates, and reasons.▸ Manage stock allocation for online orders &mdash; ensuring the right stock is reserved, picked, and dispatched from the correct location.▸ Handle returns: receive returned stock, inspect condition, update inventory system, and coordinate disposition (restock, repair, write-off).▸ Maintain a stock movement log that is accessible and updated daily.4. Courier Management &amp; Follow-Up▸ Build and maintain strong working relationships with all courier partners (TCS, Leopards, BlueEx, Trax, etc.).▸ Coordinate daily pickups &mdash; confirm pickup windows, prepare manifests, and ensure all parcels are dispatched on time.▸ Track all in-transit shipments and proactively follow up on delayed, lost, or held parcels.▸ Manage RTO (Return to Origin) process: receive, record, inspect, and restock or escalate returned items.▸ Monitor courier performance metrics: delivery rate, RTO %, average delivery time &mdash; and raise concerns to management.▸ Handle courier disputes, claims for lost/damaged parcels, and maintain documentation for all claims.▸ Lead the team in daily courier follow-up calls and ensure no shipment goes untracked beyond 48 hours.5. Sales Sheets &amp; Operational Reporting▸ Maintain daily, weekly, and monthly sales sheets covering: units sold, revenue by channel, category-wise breakdown, and order status summary.▸ Prepare and share daily end-of-day (EOD) operations reports with the Operations Manager covering: orders dispatched, pending, RTOs, and stock issues.▸ Track and report on key e-commerce KPIs: conversion actions, repeat order rate, RTO %, average order value (AOV), and dispatch TAT.▸ Coordinate with the accounts team to ensure sales data aligns with financial records.▸ Maintain organised filing of all operational records: courier manifests, GRNs, transfer notes, return logs, and daily reports.6. Team Leadership &amp; Daily Operations▸ Lead, supervise, and motivate the e-commerce operations team on a daily basis.▸ Set daily priorities, assign tasks, and ensure team members stay on track throughout the shift.▸ Conduct brief daily team stand-ups to align on order targets, pending tasks, and priorities.▸ Train new team members on processes, systems, and quality standards.▸ Monitor team performance, provide constructive feedback, and escalate performance issues to the Operations Manager.▸ Ensure the workspace (packing area, dispatch area) is organised, clean, and properly stocked with packaging materials at all times.7. Cross-Channel Coordination▸ Serve as the primary link between the online operation and the DHA / Bahadurabad showrooms for stock, order, and customer queries.▸ Coordinate with showroom staff for click-and-collect orders, showroom stock requests, and product transfers.▸ Coordinate with the marketing team to ensure product listings are accurate, in-stock items are correctly live, and out-of-stock items are handled promptly.▸ Liaise with the accounts team daily to ensure all online transactions, refunds, and adjustments are captured correctly.8. Customer Experience Oversight▸ Ensure all online orders are packed to Royal Wrist brand standards &mdash; correct product, proper packaging, branding materials included.▸ Coordinate with the customer service function to resolve delivery complaints, wrong items, or damaged goods quickly.▸ Monitor customer feedback related to delivery experience and share insights with management for process improvement.Requirements &amp; QualificationsEducation▸ Bachelor's degree in Business Administration, Supply Chain, Commerce, or a related field.▸ Equivalent experience in lieu of a degree will be considered for highly qualified candidates.Experience▸ Minimum 2&ndash;3 years of experience in e-commerce operations, order management, or supply chain in a product-based business.▸ Proven experience managing a team in an operations or e-commerce environment.▸ Prior experience in a retail + e-commerce combined business (physical + online) is strongly preferred.▸ Experience working with Pakistani courier companies (TCS, Leopards, BlueEx, Trax, etc.) is required.▸ Experience in fashion, accessories, luxury goods, watches, or lifestyle products is a significant advantage.Skills &amp; Competencies▸ Strong command of the end-to-end e-commerce order fulfilment process.▸ Excellent inventory management skills &mdash; comfortable working with stock in multiple locations simultaneously.▸ Proficient in Microsoft Excel / Google Sheets &mdash; VLOOKUP, pivot tables, data entry, basic formulas.▸ Familiarity with accounting/inventory software (Splendid, Devaj, or similar) is preferred.▸ Strong leadership and people management &mdash; able to keep a team focused, accountable, and motivated.▸ Highly organised with meticulous attention to detail &mdash; zero tolerance for data gaps or mismatches.▸ Strong communicator &mdash; confident coordinating with couriers, showrooms, accounts, and senior management.▸ Problem-solver who stays calm under pressure and finds solutions, not excuses.▸ Comfortable with a fast-paced, high-volume environment &mdash; especially around sale seasons and peak periods.Tools &amp; Platforms▸ Microsoft Excel / Google Sheets &mdash; advanced usage for sales sheets and reporting.▸ Splendid / Devaj Accounting &amp; Inventory Software &mdash; for stock records and order data.▸ Courier portals / tracking systems (TCS, Leopards, BlueEx, Trax, etc.).▸ WhatsApp Business, Instagram, and/or e-commerce platforms (Shopify or similar) for order management.▸ Basic comfort with shared drives (Google Drive / Dropbox) for document filing.Key Performance Indicators (KPIs)Performance will be reviewed monthly against these indicators.▸ Same-day dispatch rate: 95%+ of orders dispatched on same day by cut-off time.▸ RTO (Return to Origin) rate: maintained below agreed threshold (target varies by courier).▸ Inventory accuracy: physical stock matches system records within &plusmn;2% at month-end.▸ Daily sales sheet accuracy: no missing orders, correct channel allocation, zero data gaps.▸ Courier follow-up response time: all delayed shipments flagged and followed up within 48 hours.▸ Team punctuality and daily task completion rate.▸ EOD report delivered to Operations Manager every working day without fail.What We Offer▸ Competitive salary based on experience.▸ A leadership role with real ownership and visibility in a growing premium brand.▸ Direct exposure to multi-channel retail + e-commerce operations at scale.▸ A collaborative, performance-driven team environment.▸ Opportunity to grow with the business as we expand channels and product lines.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Ecommerce Data Entry: 1 year (Preferred)</li></ul>Work Location: In person

E-commerce Team Lead

THESKINFIT

About TheSkinFitTheSkinFit is a leading cosmetics eCommerce platform offering a wide range of beauty and cosmetic products.Job Description: Vendor Manager The Vendor Manager is responsible for the end-to-end lifecycle of our inventory. Beyond vendor management, you will be the &quot;brain&quot; behind our stock levels using sales data to forecast future demand, planning procurement cycles, and ensuring capital is invested in the right products at the right time.Key Responsibilities:1. Demand Forecasting &amp; Inventory Planning<ul><li>Analyze historical sales data and seasonal trends to predict future stock requirements.</li><li>Develop &quot;Safety Stock&quot; levels and &quot;Reorder Points&quot; for every SKU to prevent stock-outs.</li><li>Lead the Procurement Calendar: Planning exactly when to order and how much to order based on vendor lead times and sales velocity.</li></ul>2. Strategic Procurement &amp; Negotiation<ul><li>Maintain relationships with beauty brands and negotiate optimal pricing and credit terms.</li><li>Manage the &quot;Open-to-Buy&quot; (OTB) budget, ensuring we don't overspend on low-velocity items.</li></ul>3. PO Management &amp; Quality Control<ul><li>Issue accurate Purchase Orders (POs) and track logistics until the stock is live.</li><li>Supervise the &quot;Inwarding&quot; process to verify quantity, quality, and authenticity.</li><li>Manage the Expiry Tracker for all incoming skincare and cosmetics.</li></ul>4. Data-Driven Liquidation Journey<ul><li>Identify &quot;At-Risk&quot; stock (items nearing expiry or slow-moving).</li><li>Plan liquidation strategies (promotional bundles, clearance pricing) to recover cash quickly.</li></ul>5. Barcode &amp; SKU Management (New)<ul><li>System Accuracy: Take full ownership of the Barcoding process for all new and existing arrivals.</li><li>Labeling Coordination: Ensure every single unit has a scannable, accurate barcode before it hits the shelf.</li><li>Database Updates: Update and troubleshoot existing barcodes/SKUs in the system to prevent scanning errors during dispatch.</li></ul>Required Skills &amp; Qualifications<ul><li>Analytical Prowess: Ability to turn raw sales numbers into a procurement plan.</li><li>Excel/Google Sheets Mastery: Must be comfortable with Pivot Tables, Forecasting functions, and inventory formulas.</li><li>Proactive Planning: A mindset that focuses on 30-60-90 day stock availability.</li><li>Experience: 3+ years in Supply Chain, Demand Planning, or E-commerce Operations.</li></ul>Working Days: Monday to Saturday Working Timings: 10 am to 7 pm Location: MACHS, KarachiJob Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Vendor Manager

Alibaba

<div><div>Basic Infomation<div><div><div>
Department:
Daraz</div><div>
Degree:
Bachelor</div><div>
Work Experience:
2 year</div></div></div></div><div>
Job Description<div>
1.Manage and oversee daily operations of the Daraz Last mile Hub, ensuring smooth workflow and efficient communication among teams.
2.Develop and implement strategies to enhance customer experience, driving growth and customer satisfaction in the assigned region.
3.Collaborate with cross-functional teams to align on goals, identify opportunities, and resolve operational issues.
4.Lead and mentor a team of professionals, fostering a positive work environment and promoting continuous learning and development.
5.Monitor key performance indicators (KPIs) to evaluate the hub's performance and make data-driven decisions for improvement.
6.Establish and maintain strong relationships with external partners and stakeholders to support business development and partnership initiatives.</div></div><div>
Position Requirement<div>
1.Bachelor's degree in Business Administration, Management, or a related field; an MBA is a plus.
2.Minimum of 3 years of experience in a leadership role, preferably in a fast-paced e-commerce or logistics environment.
3.Proven track record in managing teams, driving operational excellence, and achieving business targets.
4.Strong interpersonal and communication skills, with the ability to effectively engage with both internal and external stakeholders.
5.Demonstrated ability to analyze market trends, identify business opportunities, and adapt strategies accordingly.
6.Experience in negotiating and managing partnerships, as well as a solid understanding of the global trade landscape.
7.Fluent in English and proficiency in another language relevant to the region is</div></div></div>

Daraz PK-Hub Lead-Logistics

Scaleup Connect

E-commerce Operations Executive<ul><li>Location: Karachi</li><li>Employment Type: Full-Time</li><li>Work Mode: Onsite</li><li>Working Days: Monday &ndash; Friday</li><li>Working Hours: 6:00 PM &ndash; 3:00 AM</li></ul>About the RoleWe are looking for an experienced and self-driven E-commerce Operations Executive to take full ownership of our multi-platform online operations. This is a senior individual contributor role &mdash; we need someone who thinks like a manager, operates independently, and consistently delivers results without being micromanaged.You will be the backbone of our e-commerce business &mdash; keeping Amazon, eBay, and Shopify operations running at peak performance across inventory, logistics, advertising, and marketplace growth.Note: This position follows US business hours (6 PM &ndash; 3 AM PKT), ideal for candidates experienced with international e-commerce operations.What You'll Do<ul><li>Manage and optimize daily operations across Amazon, eBay, Shopify, and other e-commerce platforms</li><li>Analyze marketplace data, sales trends, and customer feedback to identify growth opportunities</li><li>Oversee inventory accuracy, order processing, and stock reconciliation workflows</li><li>Coordinate with logistics teams to ensure timely and accurate order fulfillment</li><li>Monitor seller ratings, performance metrics, and marketplace health KPIs</li><li>Identify and implement process improvements that reduce costs and boost operational efficiency</li><li>Support private-label product launches and assist with supplier negotiations</li><li>Manage paid advertising campaigns across Amazon Sponsored Products, Google Ads, and Facebook Ads Manager</li><li>Provide operational guidance to the support team and collaborate cross-functionally when needed</li><li>Stay current with marketplace algorithm updates, FBA guidelines, and e-commerce industry trends</li></ul>What We're Looking For<ul><li>Hands-on experience managing Amazon Seller Central, eBay, and Shopify</li><li>Strong data skills &mdash; Excel, SQL, or BI tools for performance tracking and decision-making</li><li>Solid understanding of inventory management, demand forecasting, and logistics coordination</li><li>Experience with order management systems (OMS) and inventory management systems (IMS)</li><li>Ability to work independently, manage priorities, and take full ownership of outcomes</li><li>Knowledge of e-commerce regulations, quality standards, and marketplace compliance</li><li>A process-builder mindset &mdash; you identify inefficiencies and fix them before they become problems</li></ul>Bonus Points For<ul><li>Proven track record of driving sales growth on Amazon or eBay</li><li>Experience supporting or executing private-label product launches end to end</li><li>Hands-on experience with marketplace advertising tools and performance marketing</li></ul>Job Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in working hours?</li></ul>Work Location: In person

E-commerce Operations Executive

IT Verticals Inc

We are hiring Order Fulfillment - ExecutiveJob DetailsFunctional Area: Business Operations / FulfillmentJob Type: PermanentShift: On rotation Evening &amp; NightEducation Level: Bachelors (Desired)Experience required: 2 to 3 yearsJob Location: Gulshan E Iqbal, Block 10 AJob SummaryWe have an excellent opportunity for e-Commerce experienced professional, who is goal oriented, result driven and highly motivated individual, to work in our Customers order processing and Order Fulfillment team in Business Operations department.Job DescriptionResponsibility includes but not limited to, manage and execute Customer Order Fulfillment process, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Track, document and handle all issues arising from supplier end, to inventory status, to shipment issues and to customer delivery. Follow the instructions and pre-established guidelines to perform the functions of the job, and works under immediate supervision and reports to the manager.-&gt;Manage Customer Order Processing and Fulfillment.-&gt;Manage Return/Replacement process of orders.-&gt;Manage and process international orders.-&gt;Make sure that Shipment tracking are properly updated and no order is pending without a justification.-&gt; Work with suppliers to process and shipment of orders most cost effective method and efficiently.-&gt;Works with the suppliers and other venders to assess supply time lines based on workloads and inventory levels.-&gt;Responsible for Purchase price analysis and perform price comparison, to communicate and get best price/minimum price match from suppliers (track credits).-&gt;Pro-actively seeks out ways to exceed client expectations.-&gt;Works closely with line manager to ensure that current and future suppliers are identified and customer needs are addressed.-&gt;Performs other duties, as assigned.Skills Required-&gt;2 to 3 years of Order Fulfillment experience in a high volume e-Commerce online store and/or e-Marketplace such as Amazon, eBay, Walmart etc.-&gt;Experience in Order Fulfillment processing, merchandise return process.-&gt;Have experience in working with shipment companies such as (UPS, USPS).-&gt;Must have prior experience with computer business applications commonly used in e-Commerce business.-&gt;Candidate must have good command over written and spoken English.Plus Skills-&gt;Experience with e-Commerce business platform.share your resume at: hr@itverticals.comWork Location: In person

Order Fulfillment Executive

Explore 1567+ E commerce operations manager in Karachi this May. Find roles across top companies and apply now to boost your career.