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ehr implementation project manager management analyst iii

City of Norfolk, VA

<div><div><div><h2 class="jobSectionHeader">Description</h2></div> 
<div> 
<div>Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.</div><div></div><div> 
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.</div><div></div><div> 
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.</div> 
The NCSB is seeking an Electronic Health Record (EHR) Implementation Project Manager, classified as a Management Analyst III, responsible for planning, developing, analyzing, and executing the implementation of an EHR system within the City of Norfolk's Community Services Board. This advanced analytical role provides critical support to departmental long-term planning, problem-solving, and management action by overseeing all phases of the EHR project, from inception to post-implementation support. The incumbent works under general direction, exercising significant independence and coordination with internal and external stakeholders.</div>
<div><h2 class="jobSectionHeader">Essential Functions</h2></div>
<div>Essential functions include but are not limited to: 
Project Planning and Research<ul><li>
Plans and develops the EHR implementation by compiling and reviewing internal healthcare data, vendor proposals, and regulatory requirements (e.g., HIPAA), preparing detailed project plans, and recommending strategies for management consideration.</li><li>
Conducts research on industry best practices and similar organizations to inform project design and ensure innovative solutions.</li></ul>
Coordination and Consultation<ul><li>
Consults with senior departmental managers to assess needs, provide counsel on system functionality, and evaluate the feasibility and impact of implementation options.</li><li>
Coordinates interdepartmental program elements, such as IT, clinical staff, and administrative teams, to align the EHR project with Citywide operational goals.</li></ul>
Budget and Resource Management<ul><li>
Participates in the budget process by compiling cost data, analyzing financial impacts, and providing reconciled tracking systems to ensure accurate reflection of project expenditures.</li><li>
Monitors resource allocation and vendor contracts to maintain fiscal responsibility and project efficiency.</li></ul>
Implementation Oversight<ul><li>
Analyzes problem areas in current workflows and service delivery, formulating recommendations to optimize EHR integration and improve operational performance.</li><li>
Oversees system testing, deployment, and go-live phases, ensuring minimal disruption and effective resolution of technical issues.</li></ul>
Communication and Training<ul><li>
Promotes communication by preparing materials (e.g., training guides, progress reports) to disseminate EHR-related information to staff and stakeholders on behalf of senior management.</li><li>
Designs and delivers training programs to ensure end-user proficiency and system adoption across departments.</li></ul>
Liaison and Support<ul><li>
Serves as a staff resource and liaison between internal teams, external vendors, and senior management, constructing sensitive correspondence and producing special research reports as needed.</li><li>
Monitors post-implementation performance, reviews outcomes for accuracy and variances, and recommends long-term system enhancements.</li></ul>
Policy and Compliance<ul><li>
Interpret and apply federal, state. and local regulations related to healthcare data management, ensuring the EHR system meets all legal and security standards.</li><li>
Develop and recommend policies or procedural changes to support long-term EHR system maintenance and compliance.</li></ul></div>
<div><h2 class="jobSectionHeader">Education/Experience</h2></div>
<div>Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent. 
 
Four years' experience in data analysis or related field; or an equivalent combination of education and experience. 
 
Preferred Education/Experience: 
Minimum Education: A bachelor's degree from an accredited college or university in Business Administration, Health Informatics. Information Technology, Public Administration, or a related field (equivalent to four years of college). 
 
Minimum Experience: Four (4) years of progressively responsible experience in data analysis, project management, or a related field, with at least two (2) years focused on healthcare or technology implementation. 
 
Substitution: An equivalent combination of education and experience may be considered (e.g., additional relevant experience may substitute for the degree on a year-for-year basis).</div>
<div><h2 class="jobSectionHeader">Additional Information &amp; Requirements</h2></div>
<div><ul><li>Valid Driver's License may be required depending on assignment 
</li><li>
Certifications: Project Management Professional (PMP) or Certified Professional in Healthcare Information and Management Systems (CPHIMS) certification are desirable.</li></ul> 

Working Hours: Monday &mdash; Friday, 8:30 am &mdash; 5:00 pm</div></div></div>

EHR Implementation Project Manager (Management Analyst III)

Insurance Office of America

<div>Description
Job Description:
Title: Process Improvement Analyst II &ndash; Process Excellence 
Candidates based in Florida are highly preferred
Fully Remote: Florida, Georgia, North Carolina, South Carolina or Virginia candidates 
Required: 2-4 years process analyst, business process management, project management and/or related experience 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 
About the Role: The Process Improvement Analyst II plays a key role in evaluating, redesigning, and enhancing business processes across functional areas. This role supports IOA&rsquo;s operational excellence by applying process improvement methodologies, conducting research and analysis, and partnering with cross-functional teams to deliver meaningful, measurable improvements. The Analyst II works on initiatives of moderate to high complexity, balancing independent decision-making with collaboration and consultation from senior peers. They contribute to change management efforts, identify optimization opportunities, and ensure process improvements are implemented smoothly and effectively. 
 
Key Responsibilities:<ul><li>
Process Evaluation &amp; Design: Assess, map, and redesign business processes using established methodologies to enhance quality, efficiency, and consistency.</li><li>
Process Improvement Methodologies: Apply techniques such as Lean, Six Sigma, ISO, Agile, or related frameworks to diagnose issues and recommend solutions.</li><li>
Data &amp; Root Cause Analysis: Collect, analyze, and interpret data to uncover trends, identify bottlenecks, and validate opportunities for improvement.</li><li>
Project Participation &amp; Leadership: Lead or support multiple process improvement initiatives, coordinating tasks and timelines with moderate supervision.</li><li>
Cross-Functional Collaboration: Facilitate working sessions with stakeholders across departments to build consensus and ensure alignment throughout improvement efforts.</li><li>
Change Management Support: Assist in communicating, implementing, and reinforcing new or updated processes while helping stakeholders adapt effectively.</li><li>
Documentation &amp; Workflow Development: Create detailed process documentation, workflows, diagrams, and training materials to support adoption and knowledge transfer.</li><li>
Performance Monitoring: Support the development of metrics, dashboards, or monitoring tools to track process effectiveness and sustainability.</li><li>
Stakeholder Consultation: Partner with business units to identify improvement opportunities and provide recommendations aligned with organizational goals.</li><li>
Training &amp; Presentations: Deliver process-related presentations or training as needed to support project understanding and alignment.</li><li>
Quality &amp; Compliance Focus: Engage in quality improvement initiatives and ensure processes meet IOA standards, regulatory requirements, and best practices.</li><li>
Risk Awareness: Support process reviews that consider operational risks, ensuring redesigns address compliance and quality implications.</li><li>
Process Integration: Assist in integrating updated processes within existing systems and business operations, coordinating with impacted teams.</li><li>
Industry &amp; Organizational Knowledge: Maintain awareness of relevant insurance industry processes, trends, and regulatory practices to inform recommendations.</li><li>
Team Support &amp; Collaboration: Provide guidance to junior team members when needed and collaborate closely with peers on shared improvements.</li></ul> 
Ideal Candidate Qualifications:<ul><li>
2&ndash;4 years of experience in process analysis, business process management, project management, and/or related operational improvement work.</li><li>
Bachelor&rsquo;s degree (preferred) OR a combination of training, certifications, and experience that provides equivalent knowledge.</li><li>
Demonstrated proficiency with at least one improvement or project methodology (e.g., Lean, Six Sigma, ISO, Agile, ADKAR, PMP).</li><li>
Strong analytical and problem‑solving skills with the ability to evaluate complex workflows and propose practical, scalable solutions.</li><li>
Effective communication skills with the ability to tailor messaging to various roles and levels across the organization.</li><li>
Proven ability to collaborate with cross‑functional teams, facilitate discussions, and build consensus.</li><li>
Strong organizational and time‑management skills, with experience coordinating multiple initiatives simultaneously.</li><li>
Solid understanding of business operations, process workflows, and insurance industry concepts preferred.</li></ul> 
What We Offer:<ul><li>
Highly competitive pay rate based on relevant work experience.</li><li>
Compensation for travel and mileage.</li><li>
Respectful culture and work/family life balance</li><li>
Community service commitment</li><li>
Supportive teammates and a rewarding work environment</li></ul> 
What to Expect (Application Process):<ul><li>
30-Minute Phone Screen, Online Assessments, and Interview(s)</li></ul>
Salary Range
The expected pay range for this position is $70,000.00 to $85,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Process Improvement Analyst II

Sentara Health

<div>
 
 City/State
 
 
 
 Norfolk, VA
 
 
 
 Work Shift
 
 
 
 First (Days)
 
 
 
 Overview:
 
 
 
 Sentara is hiring for a Cybersecurity Analyst!
 
 
 This position is fully remote!
 
 
 
 Overview
 
 
 
 Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported.
 
 
 An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience.
 
 
 Responsibilities typically include:
 
 
 <ul>
 <li>
 Works independently with general supervision.
 </li>
 <li>
 Problems faced are difficult but typically not complex.
 </li>
 <li>
 May influence others within the job area through explanation of facts, policies, and practices.
 
 
 
 </li>
 </ul>
 
 Position Summary:
 
 
 
 Our Cybersecurity Analyst role specializes in incident response, Endpoint Detection &amp; Response (EDR), and Security Information and Event Management (SIEM). In this critical role, you will help protect sensitive patient and organizational data by proactively detecting, analyzing, and responding to cybersecurity threats, while ensuring compliance with HIPAA and other healthcare regulations. This position requires participation in a 24/7 on-call rotation to respond promptly to security incidents.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Monitor all platforms for security incidents
 </li>
 <li>
 Lead and support incident response efforts&mdash;from identification and analysis to containment, eradication, and recovery&mdash;with a focus on safeguarding Protected Health Information (PHI) and ensuring minimal impact to patient care.
 </li>
 <li>
 Analyze logs, forensic data, and network traffic across a complex healthcare IT environment
 </li>
 <li>
 Help to develop and tune SIEM correlation rules and alerting to detect threats.
 </li>
 <li>
 Serve as part of a 24/7 on-call rotation, responding rapidly to incidents and escalations as they arise, including after-hours and weekends.
 </li>
 <li>
 Ensure incident handling aligns with HIPAA and other relevant regulations; participate in incident debriefs and continuous improvement initiatives.
 </li>
 <li>
 Collaborate with clinical, IT, compliance, and third-party vendors to assess risk and remediate vulnerabilities across critical systems and devices.
 </li>
 <li>
 Document incident response actions in detail, maintaining records for legal, compliance, and audit purposes.
 </li>
 <li>
 Participate in healthcare-specific threat hunting, vulnerability assessments, and security exercises to strengthen organizational resilience.
 </li>
 <li>
 Maintain current knowledge of emerging cyber threats, vulnerabilities, and regulatory changes that could impact healthcare operations.
 
 
 
 </li>
 </ul>
 
 Required Skills and Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Cybersecurity, Computer Science, IT, or a related field; or equivalent experience.
 </li>
 <li>
 3+ years of experience in a SOC, incident response, or health IT cybersecurity role.
 </li>
 <li>
 Proven experience with EDR tools and SIEM solutions, with preference for healthcare environments.
 </li>
 <li>
 Familiarity with HIPAA and healthcare risk management practices.
 </li>
 <li>
 Strong communication, teamwork, and documentation skills; able to communicate effectively with technical and clinical stakeholders.
 </li>
 <li>
 Availability to participate in a 24/7 on-call rotation and respond to security incidents outside of standard business hours.
 
 
 
 </li>
 </ul>
 
 Minimum Education Qualifications
 
 
 
 <ul>
 <li>
 3 years of relevant experience with a degree (Required)
 
 
 
 </li>
 </ul>
 or
 
 
 <ul>
 <li>
 5+ years of relevant experience without a degree (Required)
 </li>
 <li>
 Experience in lieu of Bachelor&rsquo;s Degree
 
 
 
 </li>
 </ul>
 
 Certification/Licensure
 
 
 
 <ul>
 <li>
 Relevant certifications (CISSP, CEH) are preferred.
 
 
 
 </li>
 </ul>
 
 Minimum Experience Qualifications
 
 
 
 <ul>
 <li>
 3 to 5+ years of relevant experience
 
 
 
 </li>
 </ul>
 Talroo-IT, , #Indeed, #Dice, #Monster
 
 
 Keywords: Incident response (SOC), end point detection (EDR), cybersecurity analyst, SIEM, CISSP, CEH
 
 
 
 Benefits: Caring For Your Family and Your Career
 
 
 
 <ul>
 <li>
 Medical, Dental, Vision plans
 </li>
 <li>
 Adoption, Fertility and Surrogacy Reimbursement up to $10,000
 </li>
 <li>
 Paid Time Off and Sick Leave
 </li>
 <li>
 Paid Parental &amp; Family Caregiver Leave
 </li>
 <li>
 Emergency Backup Care
 </li>
 <li>
 Long-Term, Short-Term Disability, and Critical Illness plans
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 401k/403B with Employer Match
 </li>
 <li>
 Tuition Assistance &ndash; $5,250/year and discounted educational opportunities through Guild Education
 </li>
 <li>
 Student Debt Pay Down &ndash; $10,000
 </li>
 <li>
 Reimbursement for certifications and free access to complete CEUs and professional development
 </li>
 <li>
 Pet Insurance
 </li>
 <li>
 Legal Resources Plan
 </li>
 <li>
 Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
 
 
 
 </li>
 </ul>
 
 Sentara Health is an equal opportunity employer
 
 and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
 
 
 In support of our mission &ldquo;to improve health every day,&rdquo; this is a tobacco-free environment.
 
 
 
 For positions that are available as remote work,
 
 
 Sentara Health employs associates in the following states:
 
 
 
 Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
 
 
</div>

Cybersecurity Analyst - Remote

Sentara

<div>Department and Name: Cyber &ndash; SecOps &amp; BISO- Consolidated Hospital Support 
Physical Location: Norfolk, VA 
Location Type: Remote 
Employment Status: Regular-Full time 
Shift: First (Days) 
Posted Date: February 27, 2026</div>
 <div><div><div><h2 class="jobSectionHeader">Job Overview</h2></div><div><div><div>
<div><h1 class="jobSectionHeader">Sentara is hiring for a Cybersecurity Analyst!</h1>
This position is fully remote!
<h1 class="jobSectionHeader">Overview</h1>
Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported.
An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience.
Responsibilities typically include:
<ul><li>Works independently with general supervision.
</li></ul><ul><li>Problems faced are difficult but typically not complex.
</li></ul><ul><li>May influence others within the job area through explanation of facts, policies, and practices.</li></ul> 
Position Summary: 
Our Cybersecurity Analyst role specializes in incident response, Endpoint Detection &amp; Response (EDR), and Security Information and Event Management (SIEM). In this critical role, you will help protect sensitive patient and organizational data by proactively detecting, analyzing, and responding to cybersecurity threats, while ensuring compliance with HIPAA and other healthcare regulations. This position requires participation in a 24/7 on-call rotation to respond promptly to security incidents.
Key Responsibilities:
<ul><li>Monitor all platforms for security incidents</li>
<li>Lead and support incident response efforts&mdash;from identification and analysis to containment, eradication, and recovery&mdash;with a focus on safeguarding Protected Health Information (PHI) and ensuring minimal impact to patient care.</li>
<li>Analyze logs, forensic data, and network traffic across a complex healthcare IT environment</li>
<li>Help to develop and tune SIEM correlation rules and alerting to detect threats.</li>
<li>Serve as part of a 24/7 on-call rotation, responding rapidly to incidents and escalations as they arise, including after-hours and weekends.</li>
<li>Ensure incident handling aligns with HIPAA and other relevant regulations; participate in incident debriefs and continuous improvement initiatives.</li>
<li>Collaborate with clinical, IT, compliance, and third-party vendors to assess risk and remediate vulnerabilities across critical systems and devices.</li>
<li>Document incident response actions in detail, maintaining records for legal, compliance, and audit purposes.</li>
<li>Participate in healthcare-specific threat hunting, vulnerability assessments, and security exercises to strengthen organizational resilience.</li>
<li>Maintain current knowledge of emerging cyber threats, vulnerabilities, and regulatory changes that could impact healthcare operations.</li>
</ul>Required Skills and Qualifications:
<ul><li>Bachelor&rsquo;s degree in Cybersecurity, Computer Science, IT, or a related field; or equivalent experience.</li>
<li>3+ years of experience in a SOC, incident response, or health IT cybersecurity role.</li>
<li>Proven experience with EDR tools and SIEM solutions, with preference for healthcare environments.</li>
<li>Familiarity with HIPAA and healthcare risk management practices.</li>
<li>Strong communication, teamwork, and documentation skills; able to communicate effectively with technical and clinical stakeholders.</li>
<li>Availability to participate in a 24/7 on-call rotation and respond to security incidents outside of standard business hours.</li>
</ul><h1 class="jobSectionHeader">Minimum Education Qualifications</h1>
<ul><li>3 years of relevant experience with a degree (Required)</li>
</ul>or
<ul><li>5+ years of relevant experience without a degree (Required)</li>
<li>Experience in lieu of Bachelor&rsquo;s Degree</li>
</ul><h1 class="jobSectionHeader">Certification/Licensure</h1>
<ul><li>Relevant certifications (CISSP, CEH) are preferred.</li>
</ul><h1 class="jobSectionHeader">Minimum Experience Qualifications</h1>
<ul><li>3 to 5+ years of relevant experience</li>
</ul>Talroo-IT, #LI-DS1, #Indeed, #Dice, #Monster
Keywords: Incident response (SOC), end point detection (EDR), cybersecurity analyst, SIEM, CISSP, CEH
</div></div></div></div></div><div><div><h2 class="jobSectionHeader">About Us</h2></div><div><div>
Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission &ndash; &ldquo;we improve health every day.&rdquo; Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina including 10 hospitals with the prestigious Magnet&reg; recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety, and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as &ldquo;America&rsquo;s Best-In-State Employer&rdquo; (2024), &ldquo;Best Employer for Veterans&rdquo; (2022, 2023), and &ldquo;Best Employer for Women&rdquo; (2020), and named to IBM Watson Health&rsquo;s &ldquo;Top 15 Health Systems&rdquo; (2021, 2018).
Learn more (Opens in a new tab)</div></div></div></div>

Three Saints Bay, LLC

Three Saints Bay, LLC, a Federal Government Contractor industry leader, is seeking a GovCon Project Control Analyst to join our Team in Norfolk, Virginia/ Virginia Beach, Virginia. Position Overview: Under general supervision and in accordance with established policies and procedures, the Project Control Analyst will support the management and administration of multiple contracts supporting the government. This role will monitor project financials and provide support to various PMs. Position Responsibilities: Obtain and maintain a thorough understanding of the project structure, cost accruals, billings and financial reporting. Responsible for project setups and able to understand requirements of a government contract. Ensure invoices are billed in accordance with contract requirements and reconciles billings for each CLIN as required. Prepare monthly project accruals, acting as liaison between Accounting personnel and Project Managers to ensure all monthly expenses are accounted for. Analyze actual costs and understand if improper cost allocations have occurred on assigned projects; assist in correcting as needed Maintain project tracking spreadsheets to record actuals and forecast. Analyze, understand and report on assigned unbilled balances when needed Ensure the accurate and timely reporting of all assigned projects related financial information. Review, code and submit supplier invoices and voucher corrections to Accounts Payable, as needed. Assist Project Managers in preparation of monthly revenue forecasts and CDRLs Review of contract funding levels for contract-required limitation of funds notifications.&middot; Provide assistance on pricing existing and new opportunities. Perform other duties as assigned. Position Requirements: US Citizenship BS/BA degree, preferably in Accounting or Finance, or equivalent experience required. Two years of project control experience Deltek CostPoint Project Control Experience is required. Experience with FAR and Generally Accepted Accounting Principles (GAAP) preferred Understanding of revenue recognition concepts preferred Must be detail oriented and able to work within specified deadlines. Strong personal computer skills, including detailed working knowledge of Excel capabilities. Strong written and verbal communications, and interpersonal skills. Strong analytical abilities. Ability to prioritize multiple tasks and requirements. Ability to learn in a fast-paced environment. Clear ability to take ownership of issues and pursue potential resolutions through to completion. Able to work both independently and in a team environment. This position is located in Norfolk, Virginia/ Virginia Beach, VA. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

GovCon Project Control Analyst (5582)

Faith Regional Health Services

<div>Work Status Details : Full Time | 80.00 Hours Every Two Weeks
 
Exempt from Overtime : Non-Exempt
 
Shift Details : M-F 8a-4:30p
 
Department : Patient Financial Services Admin | Reports To: Manager-Patient Financial Services-Commerical 
 
The mission of Faith Regional Health Services is to serve Christ by providing all people with exemplary medical services in an environment of love and care.
Summary: 
 
A Billing Specialist will utilize the current Electronic Health Record (EHR) software to perform billing functions for both technical and professional services and will be responsible for timely follow-up of unpaid claims and appealing denied claims. Individuals will research current billing regulations, policies, and procedures to ensure compliant billing practices while maximizing reimbursement for services. A Billing Specialist will analyze payment variances through thorough research and work with payers to resolve the variances. Collaborate with various clinical and non-clinical departments to ensure accuracy of billing and communicate identified trends.
The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization. 
 
Responsibilities: 
 
<div><ul><li>Maintain a thorough understanding of current billing regulations, policies, and procedures for assigned payers. Utilizing current EHR software, clear claim edits, DNB&rsquo;s, and Stop Bill&rsquo;s in a timely manner to expedite the billing process. Ensure claims are billed to the correct primary, secondary, and tertiary payers in accordance with standard Coordination of Benefits guidelines. Process corrected claims as necessary according to organizational policies/procedures and CMS regulations.
</li></ul><ul><li>Follow-up on unpaid claims in a timely manner by accessing payer websites and calling provider services. Investigate the reason for non-payment and determine the next action step needed to expedite payment of claims. Provide detailed bills and medical records as requested by the payer to prevent denials and delayed processing of claims.
</li></ul><ul><li>Review and interpret Explanation of Benefits (EOB&rsquo;s) and Electronic Remittance Advice (ERA&rsquo;s). Research remark and denial codes sent by payers and take appropriate action to resolve claims. Review payment variances for assigned payers. Determine if the payer processed the claim correctly. Request payer to reprocess claims when payment errors are identified.
</li></ul><ul><li>Appeal denied claims by making corrections to claims, providing medical records and/or detailed bills, writing appeal letters with justification for payment, and completing other actions as directed by your manager.
</li></ul><ul><li>Research credit balances on accounts. Make adjustments as needed or process refunds to resolve credit balances.
</li></ul><ul><li>Maintain understanding of payer methodologies, fee schedules, and insurance contracts.
</li></ul><ul><li>Follow standard processes outlined by leadership to ensure consistency and reduce duplication of work.
</li></ul><ul><li>Identify and track payer and processes issues on departmental log. Assist in resolving issues by researching and proposing solutions.
</li></ul><ul><li>Communicate with patients and family members in compliance with HIPAA regulations to answer questions and resolve billing concerns.
</li></ul>Maintain a high degree of professionalism and integrity while collaborating with departments throughout the organization. 
<ul><li>
</li></ul></div> 
Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
 
Other information: 
 
Job Requirements:
The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.
EDUCATION:
GED or High School Diploma preferred.
EDUCATION FIELD OF STUDY:
Medical Billing/Reimbursement Program preferred. 
 
EXPERIENCE: 
 
Previous healthcare experience preferred. 
 
One-year customer service experience, insurance claims submission/processing, or related field required.
SKILLS (If Applicable): 
 
Language Skills &ndash; Ability to read, write, speak, and understand the English language required.
Computer Skills required.
Knowledge of Microsoft Office (Word/Excel) preferred. 
 
 
 
Faith Regional Health Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.</div>

Billing Specialist-Commercial

Yellow Dog Software

<div>Accounting Integrations Specialist
Role Overview &amp; Expectations
Yellow Dog Software, the leader in inventory management software solutions, is hiring an Accounting Integrations Specialist to join our team in our Norfolk, VA office. Yellow Dog is trusted by leading hospitality organizations including resorts, casinos, universities, stadiums, restaurants, and entertainment venues. The platform integrates with hundreds of point-of-sale, accounting, and operational systems to streamline workflows and provide organizations with real-time visibility and control over their inventory.
The Accounting Integrations Specialist will be responsible for executing integration installations for new and existing clients in accordance with documented processes and product specifications.
This role ensures seamless client onboarding, accurate system configuration, and successful integration outcomes. Qualified candidates must be confident presenting virtually to a wide variety of clients. This person will serve as a trusted expert who can clearly articulate technical solutions and guide clients consultatively through complex concepts. Working hours and location for this role will be 8:30-5:00 in our HQ office.
Daily Responsibilities Include:
Ticket Review &amp; Triage<ul><li>
Reviewing and triaging newly assigned tickets daily.</li><li>
Reviewing customer or third-party responses received overnight.</li><li>
Prioritizing tickets based on:<ul><li>
Urgency of response</li><li>
Go-live date and due date</li></ul></li><li>
Prioritizing tickets with go-live dates within three weeks to ensure timely testing and completion.</li><li>
Contacting clients within 24 hours of receiving a new ticket to maintain project momentum.</li><li>
Responding to all client communications within 48 hours.</li></ul>
Client Follow-Up &amp; Escalation<ul><li>
Engaging in timely follow up within 48 hours of the initial communication to maintain project momentum, including internal team members for visibility and optimal collaboration.</li><li>
Closing tickets as unresponsive after 48 hours, notifying Sales and Implementation Guides within 24 hours of the status.</li><li>
Requesting server access proactively to avoid delays.</li><li>
Facilitating immediate client contact by phone for clarification when necessary.</li><li>
Carefully managing and updating outlook calendars for optimal client engagement and team cohesion.</li></ul>
Ticket Completion &amp; Documentation<ul><li>
Closing tickets only after the workbook is fully completed and proof of success is attached.</li><li>
Submitting completed tickets for manager approval through the project management system.</li><li>
Timely notification of PMs and Guides once integrations are fully complete.</li></ul>
Escalation Management<ul><li>
Reviewing escalated tickets daily for updates from Product and Development teams.</li><li>
Updating installation tickets accordingly and communicate progress promptly to clients.</li><li>
Notifying leadership immediately for support and resource alignment in the event of urgent escalations.</li></ul>
Meeting Preparation &amp; Participation<ul><li>
Proactively prepare and present questions requiring assistance.</li><li>
Facilitating solution-orientated discussions about potential roadblocks, dependencies, or risks.</li><li>
Prompt notification of all stakeholders for urgent product-related issues.</li></ul>
Key Client Engagements
Ideal candidates will have a highly consultative and professional approach to every client interaction. You will be expected to confidently present to clients via Teams or Zoom, leading the client engagements as a trusted expert who can clearly articulate technical solutions and guide clients through complex concepts. Specific engagements include:
Kick-Off Calls<ul><li>
Establishing clear goals, scope, expectations, and milestone dates.</li><li>
Confirming client responsibilities and required deliverables.</li></ul>
Installation Calls<ul><li>
Leading structured, efficient installation sessions.</li><li>
Ensuring proper configuration, integration accuracy, and alignment with documented requirements.</li></ul>
Verification &amp; Validation<ul><li>
Confirming integrations meet client requirements and contractual expectations.</li><li>
Validating accuracy prior to go-live.</li><li>
Communicating completion clearly to both internal stakeholders and the client.</li></ul>
Documentation Responsibilities
Specialists may be required to review, refine, or create documentation related to integration processes.
You are expected to proactively engage appropriate internal resources to ensure documentation is accurate, current, and aligned with best practices. High-quality documentation is a critical component of our operational excellence.
Qualifications:<ul><li>
Strong working knowledge of accounting platforms, with a solid foundation in QuickBooks is preferred.</li><li>
Technical aptitude and systems orientation, including comfort working with databases, ERP platforms, integrations, and system configurations.</li><li>
Experience supporting or implementing software integrations, onboarding processes, or client system setups.</li><li>
Professional services or SaaS environment experience preferred, particularly in high-demand, client-facing roles.</li><li>
Coursework or degree in Accounting, Finance, Information Systems or related field preferred.</li></ul></div>

Accounting Integrations Specialist

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