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operations engineer arabic speaker Jobs in Riyadh

operations engineer arabic speaker

engineering intern

CCL Global

<div>
 <p>
  CCL Arabian Solutions (part of the CCL Global group) are working with an International Consultancy to recruit a PMO Manager to head up a new Water treatment project based in in Riyadh; KSA.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As the senior-most Consultant representative you will be responsible for directing, coordinating, and supervising the entire Water Management Office (WMO) team on this major program of works. This role ensures that all TSE-related planning, operations, engineering oversight, asset management, governance, and compliance activities are executed in full alignment with their clients governance frameworks, PMO processes, and strategic objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The WMO Representative acts as the primary interface between the Consultant, the PMO Water Management Director, project departments, external authorities, contractors, and service providers. This role ensures coherent management of the Riyadh TSE system, strategic decision-making, coordinated delivery of Long-Term Planning, Daily O&amp;M Oversight, Governance &amp; Compliance and continuous performance monitoring consistent with international and national standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Leadership, Governance &amp; Strategic Oversight:
  </strong>
 </p>
 <ul>
  <li>
   Provide overall leadership to the WMO team and ensure full alignment with project strategic objectives.
  </li>
  <li>
   Oversee the execution of Long-Term Planning,Daily O&amp;M Oversight, and Governance &amp; Compliance.
  </li>
  <li>
   Establish lines of communication and coordination with PMO WaterManagement Director, RCRC stakeholders, contractors, and consultants.
  </li>
  <li>
   Ensure full adherenceto RCRC policies,workflows, procedural controls,and reporting protocols.
  </li>
  <li>
   Supervise the WMO team&rsquo;s performance, productivity, and resourceallocation across all
  </li>
  <li>
   functional domains.
  </li>
  <li>
   Provide senior-level advice on asset lifecycle strategy,system expansion, TSE optimization, and sustainability objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical &amp; Operational Oversight:
  </strong>
 </p>
 <ul>
  <li>
   Lead and validatelong-term TSE demand planning, hydraulicmodelling reviews, and engineering analyses performed by the WMO technical specialists.
  </li>
  <li>
   Ensure the propersupervision of TSE O&amp;M Contractors, including compliance with
  </li>
  <li>
   SLAs, KPIs, safetystandards, and technical procedures.
  </li>
  <li>
   Direct the resolution of engineering challenges affecting TSE assets,pumping stations, transmission pipelines, reservoirs, and control systems.
  </li>
  <li>
   Provide senior oversighton SCADA integration, digital systems, cybersecurity requirements, and operational readiness.
  </li>
  <li>
   Ensure engineering decisionsand operational recommendations maintain system
  </li>
  <li>
   reliability, safety, and performance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compliance, Reporting&amp; Documentation:
  </strong>
 </p>
 <ul>
  <li>
   Ensure all TSE-related activities comply with project governance requirements and PMO processes.
  </li>
  <li>
   Approve and submitWeekly, Monthly, and Quarterly WMO progress reports.
  </li>
  <li>
   Approve the IPC for the TSE Operation contractors.
  </li>
  <li>
   Oversee preparation of the AnnualWork Plan, budgets,variance reports, and rolling forecasts.
  </li>
  <li>
   Ensure documentation control,QA/QC reviews, and traceability of all technical,
  </li>
  <li>
   contractual, and governance documentation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Stakeholder Coordination &amp; External Interface:
  </strong>
 </p>
 <ul>
  <li>
   Chair weekly, monthlycoordination meetings with TSE O&amp;Mcontractors, consultants, and technical partners.
  </li>
  <li>
   Interface with externalauthorities (NWC, MEWA, SEC, Amana,SWCC, and end users).
  </li>
  <li>
   Lead discussions on system constraints, operational incidents, shutdowns, and inter-agency dependencies.
  </li>
  <li>
   Resolve conflicts, facilitate approvals, remove bottlenecks, and elevate decisions requiring PMO or RCRC leadership input.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Contractual &amp; Administrative Leadership:
  </strong>
 </p>
 <ul>
  <li>
   Issue site instructions, certificate recommendations, and non-binding technicaldirectives.
  </li>
  <li>
   Support procurement and evaluation of TSE-related contractors and service providers.
  </li>
  <li>
   Monitor contractual compliance, variations, payment certificates, and performance claims.
  </li>
  <li>
   Ensure the team maintains accurateregisters for legal compliance, procurement, and authority interactions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Risk, Safety &amp; Quality Oversight:
  </strong>
 </p>
 <ul>
  <li>
   Ensure all WMO activities complywith QHSE guidelines and Saudi regulatory requirements.
  </li>
  <li>
   Oversee risk assessments, emergency response planning, and mitigation strategies.
  </li>
  <li>
   Approve corrective actionsfor safety incidents, asset failures, engineering anomalies, and system disruptions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp;Experience
  </strong>
 </p>
 <ul>
  <li>
   Master&rsquo;s degree in Engineering, Water Management, Asset Management, or related discipline.
  </li>
  <li>
   15+ years in water infrastructure planning, TSE/wastewater systems,asset
  </li>
  <li>
   management, or utilityoperations.
  </li>
  <li>
   Proven experience leadingmultidisciplinary teams.
  </li>
  <li>
   Strong background in asset lifecycle planning, hydraulic systems,SCADA governance.
  </li>
  <li>
   Preferred certification: IAM or equivalent.
  </li>
  <li>
   Strong communication, leadership, and stakeholder management skills.
  </li>
  <li>
   English language: Full Professional Proficiency; Arabic is an advantageous.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Competencies &amp; Behavioral Attributes
  </strong>
 </p>
 <ul>
  <li>
   Strategic thinker with ability to implement operational programs.
  </li>
  <li>
   Excellent interpersonal and stakeholder coordination skills.
  </li>
  <li>
   Strong analytical and decision-making ability.
  </li>
  <li>
   High ethical standardsand professionalism.
  </li>
  <li>
   Adaptability to evolvingprogram needs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Deliverables &amp; Performance Indicators
  </strong>
 </p>
 <ul>
  <li>
   Weekly, Monthly, and Quarterly WMO progress reports.
  </li>
  <li>
   Annual Work Plan, budgets, KPI dashboards.
  </li>
  <li>
   Compliance reports, governance documentation.
  </li>
  <li>
   Oversight of all Task deliverables.
  </li>
 </ul>
 <p>
 </p>
</div>


PMO Manager

Motorola Solutions

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><p>
At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.</p><h2 class="jobSectionHeader"><b><br>
Department Overview</b></h2>
Motorola Solutions is seeking a highly skilled and motivated on-site customer support engineer to join our International Services team. This role is critical to the delivery of mission-critical operations systems, encompassing the development and implementation of customer applications and company products, ensuring optimal customer performance and success.<h2 class="jobSectionHeader"><br>
<b>
Job Description</b></h2><p></p><p>
In response to rapid advancements in IT and communications technologies, and the increasing demand for Advanced Command &amp; Control Center software solutions built on Cloud Computing, AI, and Machine Learning (ML), we are expanding our Services team. This role will provide essential field engineering services to our AMEA customers, reflecting our commitment to innovation and customer satisfaction.</p><p>
At Motorola Solutions, we invest in our employees. You will receive comprehensive training and certifications in required technologies and service management, empowering you to excel in your role and advance your career. You will initially support the design and implementation of management, service, and maintenance solutions for customer networks, with the goal of independently leading and managing these efforts.</p><p></p><p>
Responsibilities:</p><ul><li><p>
Collaborate with cross-functional teams across various technology stacks (web, mobile, middleware) to resolve complex business and technical challenges.</p></li><li><p>
Provide high-quality technical and operational support for mission-critical IT and Radio systems within a team environment, ensuring service level and operational key performance indicators are consistently met.</p></li><li><p>
Maintain system performance and availability through incident and performance management processes.</p></li><li><p>
Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements (SLAs).</p></li><li><p>
Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled.</p></li><li><p>
Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.</p></li><li><p>
Conduct regular customer meetings to discuss service availability and performance.</p></li><li><p>
Address customer comments and inquiries related to specific project aspects or the entire project scope.</p></li><li><p>
Plan and execute technical tasks according to established instructions and processes.</p></li><li><p>
Respond to customer problems directly or through the internal customer interface.</p></li><li><p>
Troubleshoot and resolve technical design-related issues.</p></li><li><p>
Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.</p></li></ul><p></p><p>
The primary objective of this role is to ensure all Service Obligations to the customer are met and to provide expert technical assistance and advice throughout the Maintenance Agreement lifecycle.</p><h2 class="jobSectionHeader"><b><br>
Basic Requirements</b></h2><p></p><ul><li><p>
Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service, with expertise in one or more of the following areas: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.</p></li><li><p>
Legal authorization to work in the specified country indefinitely is required; employer work permit sponsorship is not available.</p></li><li><p>
Background in Network/IT, Broadband PTT, or Customer Service.</p></li><li><p>
Strong professional interpersonal and communication skills.</p></li><li><p>
Excellent command of verbal and written <b>English</b><b> and </b><b>Arabic</b>.</p></li></ul><h2 class="jobSectionHeader"><b><br>
Travel Requirements</b></h2>
Over 50%<h2 class="jobSectionHeader"><br>
<b>
Relocation Provided</b></h2>
Domestic<h2 class="jobSectionHeader"><br>
<b>
Position Type</b></h2>
Experienced<p></p><h2 class="jobSectionHeader"><b>
Referral Payment Plan</b></h2>
No<p></p><h2 class="jobSectionHeader"><b>
Company</b></h2>
Motorola Solutions Arabia, Inc., Saudi Branch<p></p><p><b><i>
EEO Statement</i></b></p><p></p><p>
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.</p><p></p><p>
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</p></div>

Operations Engineer Arabic speaker

Lenovo

<div>
 We are Lenovo. We do what we say. We own what we do. We WOW our customers.
 <br/>
 <br/>
 Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
 <br/>
 <br/>
 This transformation together with Lenovo&rsquo;s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Independently design test plans, write test cases, and execute tests covering functionality, performance, stability, and compatibility.
  </li>
  <li>
   Accurately identify and analyze defects, prepare clear issue reports, track resolution throughout the process, and verify fixes.
  </li>
  <li>
   Participate in specialized testing areas such as power consumption, performance, audio, and reliability, and contribute to technical problem-solving.
  </li>
  <li>
   Optimize testing processes and methodologies, assist in developing or introducing testing tools to improve efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree or above in Computer Science, Telecommunications, Electronic Engineering, or related fields.
  </li>
  <li>
   Minimum 3 years of testing experience; experience in mobile devices, smart hardware, or consumer electronics is preferred.
  </li>
  <li>
   Familiar with software testing processes and methodologies; proficient in test case design techniques.
  </li>
  <li>
   Basic knowledge of programming languages such as Python or Java; experience in automated testing is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
 </em>
</div>


PCG Eng Staff TE

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: PMO EXECUTIVE L3
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 3/9/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Responsibilities
</b></p><ul><li>Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery.
</li><li>Work with IT Global Program Management Office and cross functional PMOs to define the approach
</li><li>Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc.
</li><li>Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level
</li><li>Assist with FY Plan and Outlook activities
</li><li>Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook &Atilde;&cent;&Acirc;&Acirc; function, portfolio and program/project levels.
</li><li>Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc.
</li><li>Improve communications, content and transparency of information with key customers
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>To qualify for the role you must have
</b></p><ul><li>Degree at university level
</li><li>English language skills - excellent written and verbal communication
</li><li>3+ years of experience, including demonstrated project management and financial management experience
</li><li>End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial)
</li><li>Experience in end-to-end financial management &Atilde;&cent;&Acirc;&Acirc; plan, forecast, actual &Atilde;&cent;&Acirc;&Acirc; function, portfolio and program/project levels
</li><li>Very good understanding of service delivery related key performance indicators
</li><li>Project delivery experience in a similar IT environment
</li><li>Experience working in a global IT environment
</li><li>Business Analytic skills
</li><li>Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
</li><li>Customer orientation and responsiveness
</li><li>Ability to deal efficiently with escalations and difficult situations/people under pressure
</li><li>Outstanding self-management , influence management , information presentation and interpersonal, communication
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Project Management .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

PMO EXECUTIVE L3

KitchenPark

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.
 <br/>
 <br/>
 We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they&rsquo;re in. Every time we launch a new facility we create jobs in that neighborhood, and we&rsquo;re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
 <br/>
 <br/>
 We're changing the game for restaurateurs whether they&rsquo;re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The Site Supervisor manages the daily operations of our KitchenPark facility, ensuring smooth workflows, proper maintenance, and an excellent partner experience. The role oversees a small on-site team, coordinates facility upkeep, and supports partner onboarding. As the main point of contact for restaurant partners, the Site Supervisor resolves issues proactively and keeps operations running efficiently.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 Team Management:
 <br/>
 <br/>
 <ul>
  <li>
   Lead and train a dedicated facility team, handling scheduling, training, and performance management.
  </li>
  <li>
   Manage a highly efficient order fulfillment process, and deliver excellent customer service
  </li>
  <li>
   Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Building Repair And Maintenance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
  </li>
  <li>
   Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Health And Cleanliness
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage a janitorial team (either internal or external, depending on the site); uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
  </li>
  <li>
   Monitor partner compliance with safety and health department protocols.
  </li>
  <li>
   Enforce proper waste disposal procedures, responding promptly to cleaning-related emergencies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Support And Retention
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise
  </li>
  <li>
   Manage the overall partner experience, preventing churn, and extending partner lifecycle.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative &amp; Strategic
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Train with senior positions in support, data analytics, and reporting.
  </li>
  <li>
   Participate in planning sessions with management and peers.
  </li>
  <li>
   Review and report KPI metrics to facility management and contribute to goal setting.
  </li>
  <li>
   Manage and report the facility P&amp;L, understanding key drivers for achieving facility-level profitability
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Operations Management, Hospitality, Engineering, or a related field (preferred)
  </li>
  <li>
   1 to 3 years of experience in facility operations, hospitality, retail operations, or a similar supervisory role.
  </li>
  <li>
   Experience overseeing frontline or operations staff.
  </li>
  <li>
   Excellent communication and customer service skills, with the ability to build trust and manage partner relationships.
  </li>
  <li>
   Good analytical and reporting skills; ability to interpret KPIs and understand P&amp;L components.
  </li>
  <li>
   Proactive, solutions-driven, and comfortable working in a fast-paced, operational environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why join us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
  </li>
  <li>
   Changing the restaurant industry: You&rsquo;ll be part of a team that helps restaurants succeed in online food delivery.
  </li>
  <li>
   Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you&rsquo;ll work closely with other teams to ensure our customer&rsquo;s success.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Else You Need To Know
  <br/>
  <br/>
 </strong>
 This role is based in our Riyadh office location. As a company driven by innovation and continuous change, close collaboration is essential. We&rsquo;re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That&rsquo;s why all of our office-based teams work onsite, five days a week.
 <br/>
 <br/>
 <strong>
  Ready to join us as we serve those who serve others?
 </strong>
</div>


Operations Site Supervisor, KitchenPark -Riyadh

Infinite pl

<div>
 <strong>
  Infinite pl,
 </strong>
 is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.
 <br/>
 <br/>
 <strong>
  Infinite pl&rsquo;s
 </strong>
 mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.
 <br/>
 <br/>
 <strong>
  "We're not just players; we're game-changers."
  <br/>
 </strong>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We are seeking an experienced Operations Manager to lead the technical operations team responsible for running a mission-critical platform with a target availability of 99.99%. The role will ensure service stability, SLA achievement, ITSM process compliance, security and regulatory compliance, and continuous improvement across operations. The Operations Manager will own day-to-day service operations, major incident leadership, operational readiness, vendor coordination, and reporting to senior stakeholders
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Objectives:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee stable operations for the platform with 99.99% availability
  </li>
  <li>
   Enforce and continuously improve ITSM processes (Incident, Problem, Change, Request, Release, Knowledge, CMDB)
  </li>
  <li>
   Ensure SLA / SLO compliance, operational readiness, and performance reporting
  </li>
  <li>
   Maintain strong security posture and ensure adherence to applicable compliance requirements
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1) Service Operations Leadership
  </li>
  <li>
   Oversee the platform operations team (NOC/Operations Engineers/SRE-like functions as applicable) to ensure reliable, secure, and high-performing services
  </li>
  <li>
   maintain clear operating rhythms: daily ops reviews, weekly service health checks, monthly SLA reviews, and quarterly service improvement plans
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  <li>
   Drive on-call readiness, shift coverage, escalation paths, and decision-making during critical events
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  <li>
   2) ITSM Process Ownership &amp; Compliance
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   Own and enforce ITSM processes end-to-end
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   Audit operational adherence and drive corrective actions for non-compliance
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  <li>
   3) SLA, Availability, and Reliability Management
  </li>
  <li>
   Ensure continuous tracking and achievement (availability, response time, resolution time, performance)
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   Manage availability and resilience practices: redundancy validation, capacity planning, proactive monitoring, and performance tuning
  </li>
  <li>
   Lead post-incident reviews and drive measurable improvements
  </li>
  <li>
   4) Security &amp; Compliance, Partner with security teams to ensure:
  </li>
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   Timely patching and remediation
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   Secure configuration baselines
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  <li>
   Audit readiness and evidence collection
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   Incident response alignment and reporting
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  <li>
   Enforce least privilege access and periodic access reviews
  </li>
  <li>
   5) Monitoring, Observability, and Operational Tooling
  </li>
  <li>
   Ensure comprehensive monitoring and alerting coverage for infrastructure, applications, APIs, databases, integrations, and security events
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  <li>
   Ensure operational toolchain effectiveness (ITSM tool, monitoring, CI/CD visibility, CMDB, asset management)
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  <li>
   6) Stakeholder &amp; Vendor Management
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   Act as the primary operations interface for internal stakeholders and external partners/vendors
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  <li>
   Manage vendor SLAs and ensure effective collaboration for incident resolution, patching, upgrades, and service improvements
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   Provide clear operational communications during incidents and planned maintenance
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  <li>
   7) Reporting &amp; Governance
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  <li>
   Produce weekly/monthly service reports including SLA performance, availability, incidents, trends, risks, and improvement actions
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   Maintain an operational risk register and ensure mitigation plans are executed
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  <li>
   Present service health and improvement plans to leadership
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 </ul>
 <strong>
  Required Qualifications:
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 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or equivalent experience
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  <li>
   5+ years in IT operations / production support roles, with 2+ years leading teams for critical services
  </li>
  <li>
   Strong hands-on understanding of operating high-availability platforms (24/7 environments)
  </li>
  <li>
   Proven experience implementing and running ITSM processes in production (ITIL-aligned)
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  </li>
 </ul>
 <strong>
  Technical &amp; Professional Skills:
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  <br/>
 </strong>
 <ul>
  <li>
   Deep understanding of incident/problem/change management, operational readiness, and service governance
  </li>
  <li>
   Experience with cloud and modern platform operations (e.g., cloud infrastructure, APIs, containerized services) is preferred
  </li>
  <li>
   Ability to define, track, and improve operational KPIs and reliability metrics
  </li>
  <li>
   Strong stakeholder management, structured communication, and decision-making under pressure
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  </li>
 </ul>
 <strong>
  Preferred Certifications:
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  <br/>
 </strong>
 <ul>
  <li>
   ITIL Foundation / ITIL Managing Professional (or equivalent ITSM certification)
  </li>
  <li>
   ISO 27001 awareness/certification or security-related certifications
  </li>
  <li>
   Cloud certifications (GCP) is a plus
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  </li>
 </ul>
 <strong>
  Working Model:
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  <br/>
 </strong>
 <ul>
  <li>
   Full-time, includes on-call leadership and participation in major incident bridges as required
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  </li>
 </ul>
 Infinite pl ♾️ - where innovation meets logistics, and the journey is Infinitely boundless!
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 Let's disrupt logistics together and explore infinite opportunities!
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 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Operations Manager