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enterprise applications specialist

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE:. 
To execute and implement the assigned changes and tasks related to applications in domain from both technical and functional perspectives.
Description 
Functional 
1.Perform the assigned project technical tasks related to applications in domain and report any risks that may affect the project deliverables. 
2.Handle the in scope applications updates, upgrades and certifications over test environment to ensure that applications are up to date and fully supported &ndash; with involvement of Test Environment Management support whenever needed. 
3.Work closely with technical vendors to gain the required knowledge and the understanding of the applications in domain. 
Problem Management 
4.Provide the needed support related to the applications in domain to the dedicated production support team to address production crisis without direct access to production environment. 
Policies, Processes and Procedures 
5.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. 
Compliance 
6.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks. 
Day- to-day operations 
7.Follow the day-to-day operations related to own jobs in the Application Management, Development &amp; Digital Solutions department to ensure continuity of work. 

</div><div></div><div>Qualifications<div></div> 
Qualifications &amp; Experience 
 Bachelor&rsquo;s degree in Engineering, Computer science or equivalent 
 2-4 years of experience in Information Technology. 
 Banking experience is an added value
Skills 
 Very good command of English (writing and spoken). 
 Good analytical and technical design skills.<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

ENTERPRISE APPLICATIONS SPECIALIST

<div></div><div><div>Description<div></div> 
JOB PURPOSE:
To act as the first line of defence through managing the Information Technology risks with different lines of business to identify enhancements in IT Risk Management in line with Enterprise Risk Management and risk appetite framework, in order to adequately capture, assess, prioritize, report, mitigate &amp; manage IT risks based on international best practice. To report the top critical IT risks and highlight possible risks that are not currently captured and develop a framework to capture and govern all IT risks. To also develop and maintain IT Risk strategy, policy, procedures, process and manage IT Risk staff while embed and drive a risk culture &amp; risk appetite in all IT functions.
KEY ACCOUNTABILITIES:
 Description
 1. Participate in the development &amp; Provide recommendations on policies in collaboration with Technology Risk Management team on IT policies, systems, procedures, processes related to capturing &amp; managing different types of IT risks related to lines of business.
2. Work proactively with Enterprise Risk Management, Information Security, Technology teams and business domains in the design and implementation of IT risk assessment practices
 3. Manage Top Critical IT Risks and manage risks that are not currently captured and develop a framework to capture and govern all IT risks.
4. Assess tools and processes that are used to continuously update the risks in order to ensure that all material IT risks are adequately captured and managed.
5. Deploy Risk Appetite Indicators (RAIs) and Key Risks Indicators (KRIs) &amp; Review a consolidated list of RAIs / KRIs based on external best practices and regulatory expectations Direct and oversee processes to identify, assess, improve, and optimize risk practices within the IT environment.
6. Review and manage IT Risk status report and monitor the implementation of remediation actions to provide recommendations for the IT risk measurement techniques (e.g. RCSAs) and processes.
7. Force mindset and behavior changes in IT Risk Management at Bank level, &ndash; preparing a comprehensive communication, training and culture change initiative for people.
8. Communicate &amp; work directly with the business units and other internal IT stakeholder to facilitate IT risk analysis and risk management processes, identify acceptable levels of residual risk, and establish roles and responsibilities related to information classification and protection as per the published polices and respective Governance and Risk framework with various defense lines.
9. Lead the IT Risk Management function, that is responsible for providing independent assessment and assurance of the effectiveness and efficiency of the IT control environment.
10. Oversee the creation, dissemination and (as required) update documentation of CIB&rsquo;s matrix of identified IT risks and controls.
11. Direct IT functional teams in the development, implementation, monitoring, assessment, and reporting of control processes, documentation and risk mitigation activities.
 12. Work directly with the business units and other internal departments and organizations to facilitate IT risk analysis and risk management processes, identify acceptable levels of residual risk, and establish roles and responsibilities related to information classification and protection to ensure effective participation of IT Risk function in relevant committees such as IT Board Risk Committee.<div> 
</div></div><div>
Qualifications<div></div> 
QUALIFICATIONS, EXPERIENCE, &amp; SKILLS

Qualifications &amp; Experience

 Bachelor&rsquo;s degree in Business, Commerce, Economics or its equivalent.

 Master of Business Administration, CPA or CMA is preferable

 Minimum 15 years of different relative Business, Risk Management &amp; IT experience

 Specific system knowledge is a plus: Core banking system such as T24 provided by Temenos, Treasury Systems such as Kondor, Digital applications such as ACH, Smart Wallet, Mobile Banking &amp; Internet Banking, Risk Management systems such as SAS &amp; other support areas applications such as AML applications like Embargo, HR applications like Taleo &amp; EBS

 International standardization.

 Strong controls mindset and understanding of potential risks in IT, operations &amp; business environment.

Skills

 Communication Proficiency.

 Decision Making.

 Organizational &amp; Presentation Skills.

 Problem Solving/Analysis.

 Technical Capacity.

 Client management: tactful, resolute and committed to providing excellent customer service.

 Understands the use of information technology risks in a Strategic context as a means to an end

 Very good command of English &amp; Arabic languages

 Knowledge of business management and organization<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

IT RISK MANAGEMENT HEAD

Rackspace Technology

<div>
 We are seeking a
 
 Mid-to-Senior Cloud &amp; DevOps Engineer
 
 to own and evolve our cloud infrastructure and automation strategy.
 
 Candidates must be currently residing in Egypt and possess valid local work authorization.
 
 This role is ideal for a hands-on engineer who is passionate about building resilient AWS environments, optimizing CI/CD workflows, and integrating AI-driven efficiencies into modern operations.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Cloud Infrastructure: Deploy and maintain highly available AWS environments (EC2, ECS, EKS) using Terraform to ensure infrastructure is versioned and reproducible.
 </li>
 <li>
 CI/CD &amp; Automation: Build and manage automated pipelines in GitLab CI or Jenkins, and use Ansible to eliminate manual configuration and drift.
 </li>
 <li>
 Container Orchestration: Manage the full lifecycle of containerized applications using Docker and Kubernetes.
 </li>
 <li>
 Hybrid Systems: Perform administration and automated deployments across Linux and Windows environments using Python or Bash.
 </li>
 <li>
 Networking &amp; Connectivity: Design, secure, and troubleshoot cloud networking components including VPCs, Subnets, Route53, and Load Balancers.
 </li>
 <li>
 AI Integration: Implement and support infrastructure for AI/ML workloads and utilize AI-powered tools to enhance system monitoring and automated incident response
 
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Experience: 4&ndash;6 years in Cloud and DevOps Engineering roles.
 </li>
 <li>
 Cloud Platform: Hands-on expertise with AWS (specifically EKS, EC2, RDS, S3, and Secrets Manager)
 </li>
 <li>
 Infrastructure as Code: Proven ability to manage production stacks using Terraform.
 </li>
 <li>
 Networking Fundamentals: Deep understanding of VPC peering, DNS, Load Balancing, and network security protocols.
 </li>
 <li>
 Containers: Proficiency in Docker and Kubernetes (running and troubleshooting clusters).CI/CD &amp; Config: Solid experience with GitLab CI / Jenkins and Ansible.
 </li>
 <li>
 AI Exposure: Practical experience or strong knowledge in supporting AI infrastructure (e.g., GPU instances, model deployment pipelines) or using AI tools to improve productivity
 
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Kubernetes Ecosystem: Working with Helm or Kustomize for manifest management.
 </li>
 <li>
 Security: Solid understanding of AWS IAM, security groups, and encryption at rest/transit.
 </li>
 <li>
 Observability: Hands-on experience with Datadog, Prometheus, or Grafana.
 </li>
 <li>
 Enterprise Logging: Familiarity with SignalFX or Splunk is a plus.
 </li>
 <li>
 Certifications: AWS Certified Solutions Architect or CKA (Certified Kubernetes Administrator)
 
 
 
 </li>
 </ul>
 
 About Rackspace Technology
 
 
 
 We are the multicloud solutions experts. We combine our expertise with the world&rsquo;s leading technologies &mdash; across applications, data and security &mdash; to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
 
 
 
 More on Rackspace Technology
 
 
 
 Though we&rsquo;re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
</div>

Cloud & DevOps Engineer (Egypt Residency Required)

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 
 English Customer Care Specialist
 
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Experience in technical-based customer assistance through chat, and email
 </li>
 <li>
 Previous experience dealing with the challenges faced in a customer-focused role
 </li>
 <li>
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
 </li>
 <li>
 Problem-solving and critical thinking skills
 </li>
 <li>
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal
 </li>
 <li>
 Social Media Savvy
 </li>
 <li>
 Ability to effectively and correctly communicate verbally and in written format
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 English (B2/C1) speaking and writing
 </li>
 <li>
 Great communication skills, written and oral
 </li>
 <li>
 Demonstrate strong abilities to work independently and as a remote team player
 </li>
 <li>
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes
 </li>
 <li>
 Must be willing to participate in a background screening
 </li>
 <li>
 Proven customer communication experience (E-mail &amp; chat)
 </li>
 <li>
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 </li>
 <li>
 Willing to learn new skills in a brand new industry within the market
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 
 
 TaskUs is an Equal Opportunity Employer
 
 
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Support (Non-Voice)

Unilever

<div>About Unilever 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
Job Purpose 
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you love fast-paced environments and are passionate about recruiting, attracting the best talent, as well as providing superior candidate and hiring manager experience then this role is just for you! 
We are seeking a dynamic and detail-oriented Recruitment Specialist to join our team, focusing on bulk hiring for early career roles. The ideal candidate will have a strong background in high-volume recruitment and a passion for identifying and attracting top talent. 
 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE<ul><li>
Screening and Interviewing: Job postings, screening applications, reviewing online test scores, screening, and scoring video interviews to assess candidates' suitability.</li><li>
Coordination: Work closely with department managers to understand their staffing needs and ensure a smooth hiring process.</li><li>
Candidate Experience: Provide an exceptional candidate experience throughout the recruitment process, from initial contact to onboarding.</li><li>
Data Management: Maintain accurate records of candidate interactions and recruitment activities in the applicant tracking system (ATS).</li><li>
Compliance: Ensure all recruitment activities comply with company policies and legal requirements, such as right to work checks and reasonable adjustments.</li><li>
Business Partnership: Work in partnership with local country teams to understand local nuances and market specific requirements. Produce regular reporting and provide insights to the local country teams on applications and give status updates on whether targets are met throughout the process, including diversity.</li></ul> 
WHAT YOU WILL NEED TO SUCCEED 
Experiences &amp; Qualifications<ul><li>
Education: Bachelor's degree in Human Resources, Business Administration, or a related field.</li><li>
Must be fluent in English written and verbal</li><li>
Experience: Minimum of 3 years of experience in high-volume recruitment</li><li>
Skills: Strong communication and interpersonal skills, excellent organizational abilities, and proficiency in using ATS and other recruitment tools.</li><li>
Attributes: Ability to work in a fast-paced environment, strong attention to detail, and a proactive approach to problem-solving.</li><li>
Skills</li><li>
Excellent communication, interpersonal, and stakeholder management skills.</li><li>
Strong commercial acumen with a knack for candidate engagement and influence.</li><li>
Ability to multitask and prioritize effectively in a fast-paced environment.</li><li>
Ability to build and maintain relationships with stakeholders at varying levels of seniority.</li><li>
Commitment to quality and adherence to defined SLA.</li><li>
Ability to solve problems, think critically and take initiative will be paramount in this role.</li><li>
Team player mentality with the ability to collaborate effectively within your team, across various hub locations, and with your assigned market teams.</li><li>
Ability to embrace, adopt, and navigate new technologies.</li><li>
Strong organizational and time management skills.</li></ul> 
Leadership<ul><li>
You are energized by delivering fantastic results.</li><li>
You are an example to others &ndash; both your results and your resilience.</li><li>
You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>
As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need.</li><li>
You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul> 
Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Netherlands Recruitment Specialist

Nile University

<div>
 
 Job Responsibilities
 
 
 
 
 General responsibilities:
 
 
 
 <ul>
 <li>
 Consult with users and management to conduct information assessments to determine user needs and to define solutions to meet business requirements.
 </li>
 <li>
 Research, plan and design an enterprise environment with appropriate hardware, operating systems, applications, and communication components to support business requirements.
 </li>
 <li>
 Analyze and recommend both hardware and software requirements for existing and future implemented services.
 </li>
 <li>
 Identifying opportunities that can improve the efficiency of the business and technical processes.
 </li>
 <li>
 Participate in the development and implementation of short and long-term strategic IT plans to ensure infrastructure capacity meets existing and future group requirements in collaboration with other teams.
 </li>
 <li>
 Prepare technical requirements, scope of work reports, and other documentation for infrastructure projects and associated efforts.
 </li>
 <li>
 Coordinate with external vendors for the acquisition, support and maintenance of information technology hardware and software systems.
 </li>
 <li>
 Manage the ability to continue providing a pre-determined &amp; agreed level of IT services.
 </li>
 <li>
 Ensure the availability, continuity and security of various systems and monitor different logs.
 </li>
 <li>
 Develop and document operational procedures and users&rsquo; manuals when needed.
 </li>
 <li>
 Manage change requests &amp; determine the need to perform a system change whenever needed through standard procedures.
 </li>
 <li>
 Works under the general direction of senior management and provides different reports indicating the IT infrastructure status as well as any reports required by higher management.
 </li>
 <li>
 Communicate with different teams whenever required to complete work duties.
 </li>
 <li>
 Support users in all offered services.
 
 
 </li>
 </ul>
 
 Systems Responsibilities
 
 
 
 <ul>
 <li>
 plan, design, install, configure, test, evaluate, operate and administrate, monitor, maintain, integrate, document, report and provide support for different infrastructure systems at Nile University including but not limited to different Hardware (Servers, Storage, RAID settings, etc.), Virtualization systems, Operating systems (Windows/Linux), System Center, Application servers, Backup and recovery systems along with servers&rsquo; Endpoint protection.
 </li>
 <li>
 Identify and set the configuration items for different systems and verify their completeness &amp; correctness.
 </li>
 <li>
 Develop and administrate backup, archive &amp; restore processes for different systems and data according to Nile University policy. Besides monitoring the backup logs and testing the restoration processes regularly.
 </li>
 <li>
 Monitor and assess the utilization and performance of different services and infrastructure resources (Hardware and software) regularly to ensure their effectiveness using monitoring tools or manually.
 </li>
 <li>
 Perform regular maintenance of servers through the installation of software updates and upgrades, along with hardware replacements and expansions.
 </li>
 <li>
 Recommend and ensure the standard implementation of policies, procedures and operations and ensure consistency with Nile University policies.
 </li>
 <li>
 Analyze and resolve different systems issues using diagnostic software and/or technical troubleshooting procedures.
 </li>
 <li>
 Perform different software migrations or hardware physical reallocation for the IT infrastructure systems.
 
 
 </li>
 </ul>
 
 Network Responsibilities
 
 
 
 <ul>
 <li>
 plan, design, install, configure, test, evaluate, operate and administrate, monitor, maintain, integrate, document, report and provide support for the network infrastructure components including routers, switches, wireless controllers, access points, VOIP system, load balancers, VPN and network security systems. Besides ensuring reliable connectivity for NU users and hosted services over LAN/WLAN.
 </li>
 <li>
 Monitor the performance of the core routing and switching systems, besides managing the VLAN configuration for its proper function.
 </li>
 <li>
 Manage the call manager system for the best performance and monitor its usage, besides configuring and installing IP phones for different users.
 </li>
 <li>
 Define, apply and monitor security policies on different security systems (e.g. Fortinet appliances, firewalls, IPS etc.) and ensure their consistency with the business needs.
 </li>
 <li>
 Monitor the Internet bandwidth utilization and implement appropriate policies to ensure higher performance.
 </li>
 <li>
 Manage and monitor VPN configurations and access permissions for different users. And Perform service evaluation for different network services.
 </li>
 <li>
 Plan and control the network infrastructure changes and monitor their impact on different users and hosted services.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education and experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in communication or computer science or a related field.
 </li>
 <li>
 At least ten years of experience in relevant field in well-known and large-scale organizations that support at least 1,500 users.
 </li>
 <li>
 Microsoft technical certifications are required.
 </li>
 <li>
 CCNA is required.
 </li>
 <li>
 Master&rsquo;s degree in a related field is a plus.
 </li>
 <li>
 CCNP and CCDP are a plus.
 </li>
 <li>
 ITIL knowledge is a plus.
 </li>
 <li>
 Project management knowledge is a plus.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficient understanding of common server architectures, and expert in installing, configuring, and administrating different servers&rsquo; software, hardware and storage systems (SAN, NAS, DAS) (EMC, and Dell Technologies).
 </li>
 <li>
 Proficient understanding of common storage subsystems connectivity (Fiber Channel, ISCSI, SATA, SAS, SCSI, etc.), storage subsystem disk configuration (RAID levels), along with clustering and logical partitions.
 </li>
 <li>
 Expert in setting up and administrating VMware virtualization systems (VCenter, ESXi, etc.)
 </li>
 <li>
 Expert in setting up and administrating different operating systems of servers (Windows\Linux).
 </li>
 <li>
 Expert in using and administrating networking related protocols and services, including but limited to TCP, UDP, ICMP, FTP, SFTP, SSH, HTTP and HTTPS.
 </li>
 <li>
 Expert in setting up and administrating MS Domain Controllers including but not limited to PowerShell scripts, GPO, managing trust relations, moving FSMO rules, upgrading domain controllers and raising functional levels, etc.
 </li>
 <li>
 Expert in setting up and administrating the DNS, DHCP, SCCM, SCOM, WSUS, NPS, File sharing services, DFS, FTP, CA, NTP, MS Exchange, MS SharePoint, SQL servers, MySQL, IIS/Apache servers, Print servers, Backup and archiving systems, LDAP integrations.
 </li>
 <li>
 Expert in administrating mailing and other services offered by MS Office365.
 </li>
 <li>
 Expert in Implementing, administrating and supporting different integrations (Domain, Office365, SSO, etc.)
 </li>
 <li>
 Ability to understand new software packages or hardware equipment &amp; fast enough to learn new technologies.
 </li>
 <li>
 Proven experience in managing and designing network infrastructure systems (LAN configuration, WAN configuration, Routers, Switches, Firewalls, Wireless controllers and Cisco Call managers).
 </li>
 <li>
 Expert in Cisco, Huawei and Fortinet network equipment and technologies.
 </li>
 <li>
 Expert in network diagnostic, monitoring and analysis tools (e.g., Cisco prime, Solar winds, etc.).
 </li>
 <li>
 Expert in access control models and network security.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Creative skills to identify and define user enterprise needs and turn them into workable plans and automated processes.
 </li>
 <li>
 High searching and self-learning capabilities.
 </li>
 <li>
 Aggressive problem diagnosis and creative problem-solving skills.
 </li>
 <li>
 Strong interpersonal and communications skills with colleagues and clients either verbally or in writing.
 </li>
 <li>
 Good command of English.
 </li>
 <li>
 Determines when issues should be escalated to a higher level.
 </li>
 <li>
 Capable of writing proposals or reports, documenting procedures, acting as a vendor liaison, making presentations to client audiences or professional peers, and working closely with upper management.
 </li>
 <li>
 Proactive with strong self-management skills to juggle multiple tasks and priorities within the constraints of timelines and budgets.
 
 
 </li>
 </ul>
 If you are interested, kindly submit your CV to: Recruitment@nu.edu.eg
 
 
 Please mention ( Deputy IT Manager for Infrastructure ) in the subject field.
</div>

Deputy IT Manager for Infrastructure

Nile University - NU

<div>
 Category: Staff Positions
 
 
 Type: Full Time
 
 
 
 Job Responsibilities
 
 
 
 
 General responsibilities:
 
 
 
 <ul>
 <li>
 Consult with users and management to conduct information assessments to determine user needs and to define solutions to meet business requirements.
 </li>
 <li>
 Research, plan and design an enterprise environment with appropriate hardware, operating systems, applications, and communication components to support business requirements.
 </li>
 <li>
 Analyze and recommend both hardware and software requirements for existing and future implemented services.
 </li>
 <li>
 Identifying opportunities that can improve the efficiency of the business and technical processes.
 </li>
 <li>
 Participate in the development and implementation of short and long-term strategic IT plans to ensure infrastructure capacity meets existing and future group requirements in collaboration with other teams.
 </li>
 <li>
 Prepare technical requirements, scope of work reports, and other documentation for infrastructure projects and associated efforts.
 </li>
 <li>
 Coordinate with external vendors for the acquisition, support and maintenance of information technology hardware and software systems.
 </li>
 <li>
 Manage the ability to continue providing a pre-determined &amp; agreed level of IT services.
 </li>
 <li>
 Ensure the availability, continuity and security of various systems and monitor different logs.
 </li>
 <li>
 Develop and document operational procedures and users&rsquo; manuals when needed.
 </li>
 <li>
 Manage change requests &amp; determine the need to perform a system change whenever needed through standard procedures.
 </li>
 <li>
 Works under the general direction of senior management and provides different reports indicating the IT infrastructure status as well as any reports required by higher management.
 </li>
 <li>
 Communicate with different teams whenever required to complete work duties.
 </li>
 <li>
 Support users in all offered services.
 
 
 </li>
 </ul>
 
 Systems Responsibilities
 
 
 
 <ul>
 <li>
 plan, design, install, configure, test, evaluate, operate and administrate, monitor, maintain, integrate, document, report and provide support for different infrastructure systems at Nile University including but not limited to different Hardware (Servers, Storage, RAID settings, etc.), Virtualization systems, Operating systems (Windows/Linux), System Center, Application servers, Backup and recovery systems along with servers&rsquo; Endpoint protection.
 </li>
 <li>
 Identify and set the configuration items for different systems and verify their completeness &amp; correctness.
 </li>
 <li>
 Develop and administrate backup, archive &amp; restore processes for different systems and data according to Nile University policy. Besides monitoring the backup logs and testing the restoration processes regularly.
 </li>
 <li>
 Monitor and assess the utilization and performance of different services and infrastructure resources (Hardware and software) regularly to ensure their effectiveness using monitoring tools or manually.
 </li>
 <li>
 Perform regular maintenance of servers through the installation of software updates and upgrades, along with hardware replacements and expansions.
 </li>
 <li>
 Recommend and ensure the standard implementation of policies, procedures and operations and ensure consistency with Nile University policies.
 </li>
 <li>
 Analyze and resolve different systems issues using diagnostic software and/or technical troubleshooting procedures.
 </li>
 <li>
 Perform different software migrations or hardware physical reallocation for the IT infrastructure systems.
 
 
 </li>
 </ul>
 
 Network Responsibilities
 
 
 
 <ul>
 <li>
 plan, design, install, configure, test, evaluate, operate and administrate, monitor, maintain, integrate, document, report and provide support for the network infrastructure components including routers, switches, wireless controllers, access points, VOIP system, load balancers, VPN and network security systems. Besides ensuring reliable connectivity for NU users and hosted services over LAN/WLAN.
 </li>
 <li>
 Monitor the performance of the core routing and switching systems, besides managing the VLAN configuration for its proper function.
 </li>
 <li>
 Manage the call manager system for the best performance and monitor its usage, besides configuring and installing IP phones for different users.
 </li>
 <li>
 Define, apply and monitor security policies on different security systems (e.g. Fortinet appliances, firewalls, IPS etc.) and ensure their consistency with the business needs.
 </li>
 <li>
 Monitor the Internet bandwidth utilization and implement appropriate policies to ensure higher performance.
 </li>
 <li>
 Manage and monitor VPN configurations and access permissions for different users. And Perform service evaluation for different network services.
 </li>
 <li>
 Plan and control the network infrastructure changes and monitor their impact on different users and hosted services.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education and experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in communication or computer science or a related field.
 </li>
 <li>
 At least ten years of experience in relevant field in well-known and large-scale organizations that support at least 1,500 users.
 </li>
 <li>
 Microsoft technical certifications are required.
 </li>
 <li>
 CCNA is required.
 </li>
 <li>
 Master&rsquo;s degree in a related field is a plus.
 </li>
 <li>
 CCNP and CCDP are a plus.
 </li>
 <li>
 ITIL knowledge is a plus.
 </li>
 <li>
 Project management knowledge is a plus.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficient understanding of common server architectures, and expert in installing, configuring, and administrating different servers&rsquo; software, hardware and storage systems (SAN, NAS, DAS) (EMC, and Dell Technologies).
 </li>
 <li>
 Proficient understanding of common storage subsystems connectivity (Fiber Channel, ISCSI, SATA, SAS, SCSI, etc.), storage subsystem disk configuration (RAID levels), along with clustering and logical partitions.
 </li>
 <li>
 Expert in setting up and administrating VMware virtualization systems (VCenter, ESXi, etc.)
 </li>
 <li>
 Expert in setting up and administrating different operating systems of servers (Windows\Linux).
 </li>
 <li>
 Expert in using and administrating networking related protocols and services, including but limited to TCP, UDP, ICMP, FTP, SFTP, SSH, HTTP and HTTPS.
 </li>
 <li>
 Expert in setting up and administrating MS Domain Controllers including but not limited to PowerShell scripts, GPO, managing trust relations, moving FSMO rules, upgrading domain controllers and raising functional levels, etc.
 </li>
 <li>
 Expert in setting up and administrating the DNS, DHCP, SCCM, SCOM, WSUS, NPS, File sharing services, DFS, FTP, CA, NTP, MS Exchange, MS SharePoint, SQL servers, MySQL, IIS/Apache servers, Print servers, Backup and archiving systems, LDAP integrations.
 </li>
 <li>
 Expert in administrating mailing and other services offered by MS Office365.
 </li>
 <li>
 Expert in Implementing, administrating and supporting different integrations (Domain, Office365, SSO, etc.)
 </li>
 <li>
 Ability to understand new software packages or hardware equipment &amp; fast enough to learn new technologies.
 </li>
 <li>
 Proven experience in managing and designing network infrastructure systems (LAN configuration, WAN configuration, Routers, Switches, Firewalls, Wireless controllers and Cisco Call managers).
 </li>
 <li>
 Expert in Cisco, Huawei and Fortinet network equipment and technologies.
 </li>
 <li>
 Expert in network diagnostic, monitoring and analysis tools (e.g., Cisco prime, Solar winds, etc.).
 </li>
 <li>
 Expert in access control models and network security.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Creative skills to identify and define user enterprise needs and turn them into workable plans and automated processes.
 </li>
 <li>
 High searching and self-learning capabilities.
 </li>
 <li>
 Aggressive problem diagnosis and creative problem-solving skills.
 </li>
 <li>
 Strong interpersonal and communications skills with colleagues and clients either verbally or in writing.
 </li>
 <li>
 Good command of English.
 </li>
 <li>
 Determines when issues should be escalated to a higher level.
 </li>
 <li>
 Capable of writing proposals or reports, documenting procedures, acting as a vendor liaison, making presentations to client audiences or professional peers, and working closely with upper management.
 </li>
 <li>
 Proactive with strong self-management skills to juggle multiple tasks and priorities within the constraints of timelines and budgets.
 
 
 </li>
 </ul>
 If you are interested, kindly submit your CV to: Recruitment@nu.edu.eg
 
 
 Please mention ( Deputy IT Manager for Infrastructure ) in the subject field.
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