sales manager

sales executive

business development manager Jobs in Oman

business development manager

sales account manager

sales engineer

enterprise customer success manager

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 <br/>
 <br/>
 The company is founder-led, profitable, and growing.
 <br/>
 <br/>
 We are hiring an
 <strong>
  Enterprise Customer Success Manager at Canonical
  <br/>
  <br/>
 </strong>
 Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
 <br/>
 <br/>
 We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:
 <br/>
 <br/>
 <ul>
  <li>
   Mass - SMEs or large businesses starting their journey with Canonical
  </li>
  <li>
   Focus - Large companies with established ARR
  </li>
  <li>
   Step Growth - a selection of high-potential customers
   <br/>
   <br/>
  </li>
 </ul>
 All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 This role will be based remotely.
 <br/>
 <br/>
 <strong>
  What your day will look like
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
  </li>
  <li>
   Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
  </li>
  <li>
   Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  </li>
  <li>
   Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
  </li>
  <li>
   Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
  </li>
  <li>
   Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
  </li>
  <li>
   Supporting customers through reactive ticket requests.
  </li>
  <li>
   Create campaigns targeting multiple customers through digital touch-points and activities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we are looking for in you
  <br/>
  <br/>
 </strong>
 The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:
 <br/>
 <br/>
 <ul>
  <li>
   Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
  </li>
  <li>
   Excellent presentation skills with the ability to guide a conversation about complex software.
  </li>
  <li>
   Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
  </li>
  <li>
   A true team player capable of interacting with all departments and at all levels, both internally and externally.
  </li>
  <li>
   Knowledge of agile methodologies.
  </li>
  <li>
   We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional skills that you might also bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with Salesforce, Jira and CRMs is a big plus!
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we offer colleagues
  <br/>
  <br/>
 </strong>
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 <br/>
 <br/>
 <ul>
  <li>
   Distributed work environment with twice-yearly team sprints in person
  </li>
  <li>
   Personal learning and development budget of USD 2,000 per year
  </li>
  <li>
   Annual compensation review
  </li>
  <li>
   Recognition rewards
  </li>
  <li>
   Annual holiday leave
  </li>
  <li>
   Maternity and paternity leave
  </li>
  <li>
   Team Member Assistance Program &amp; Wellness Platform
  </li>
  <li>
   Opportunity to travel to new locations to meet colleagues
  </li>
  <li>
   Priority Pass and travel upgrades for long-haul company events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Canonical
  <br/>
  <br/>
 </strong>
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 <br/>
 <br/>
 <strong>
  Canonical is an equal opportunity employer
  <br/>
  <br/>
 </strong>
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 <br/>
 <br/>
</div>


Enterprise Customer Success Manager

Hiperdist UAE

<div>
 <p>
  Hiperdist is seeking a dynamic and results-driven
  <strong>
   Enterprise Sales Manager
  </strong>
  to lead sales across Power (UPS), Data Center Infrastructure, and Surveillance (CCTV) verticals in
  <strong>
   Oman
  </strong>
  , with potential collaboration across the GCC. This role is ideal for a professional with proven sales experience, strong channel relationships, and hands-on success in technical solution sales.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Drive end-to-end sales for UPS systems (1-Phase &amp; 3-Phase), servers, storage, networking, PDUs, racks, cabinets, and CCTV solutions (cameras, NVRs/DVRs, monitors, and accessories).
  </li>
  <li>
   Sell through Oman-based resellers, VARs, SIs, end users, and service providers.
  </li>
  <li>
   Develop, manage, and grow key channel partner relationships across the assigned territory.
  </li>
  <li>
   Own the full sales cycle: forecast, commit, close, and collect revenue.
  </li>
  <li>
   Build and maintain a strong sales pipeline, ensuring quarterly revenue targets are met or exceeded.
  </li>
  <li>
   Conduct monthly business reviews covering revenue, collections, inventory, and partner activity.
  </li>
  <li>
   Ensure product availability and inventory accuracy in coordination with logistics and category teams.
  </li>
  <li>
   Deliver technical and commercial presentations, product demos, and proof-of-value to clients and partners.
  </li>
  <li>
   Represent Hiperdist at industry events, vendor sessions, exhibitions, and roadshows in Oman and the region.
  </li>
  <li>
   Maintain accurate documentation, MIS reporting, and compliance protocols.
  </li>
  <li>
   Monitor market trends, competition, and customer feedback to refine go-to-market strategies.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, IT, or a related field.
  </li>
  <li>
   5+ years of sales experience in UPS/power solutions, data center infrastructure, and CCTV/Surveillance solutions is mandatory.
  </li>
  <li>
   Proven network of local resellers, VARs, system integrators, and enterprise clients in Oman.
  </li>
  <li>
   Demonstrated success in selling brands such as APC, Vertiv, Eaton, Supermicro, Gigabyte, Hikvision, Pelco, CP Plus, or similar.
  </li>
  <li>
   Prior experience in a distribution or vendor environment is preferred.
  </li>
  <li>
   Strong commercial acumen with ability to structure deals, negotiate pricing, and drive urgency.
  </li>
  <li>
   Excellent communication, negotiation, and presentation skills.
  </li>
  <li>
   Valid driving license for Oman is required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who You Are
  </strong>
 </p>
 <ul>
  <li>
   Technically knowledgeable and commercially disciplined, able to advise partners and clients confidently.
  </li>
  <li>
   Self-motivated, proactive, and comfortable taking full ownership of assigned verticals.
  </li>
  <li>
   Resilient, structured, and focused on growth, execution, and accountability.
  </li>
  <li>
   Thrives in a fast-paced, target-driven environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What&rsquo;s On Offer
  </strong>
 </p>
 <ul>
  <li>
   Join a leading regional distributor with a strong presence and long-standing reputation in the EMEA region since 1980.
  </li>
  <li>
   Exposure to premium vendors, product portfolios, and industry events.
  </li>
  <li>
   Work in a partner-first, growth-focused culture with experienced leadership support.
  </li>
  <li>
   Competitive salary and incentive structure aligned with industry standards.
  </li>
 </ul>
</div>


Enterprise Sales Manager – Power (UPS), Data Center Infrastructure & Surveillance (CCTV) – Oman

UptimeAI Inc.

<div>
 <p>
  UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role : Customer Success Advocate
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Masqa&tcedil;, Oman
 </p>
 <p>
  <strong>
   Department:
  </strong>
  <strong>
   Customer Success
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The Customer Success Advocate serves as the primary point of contact for customers, acting as a trusted advisor who understands their technical and operational workflows, KPIs, and pain points. This role is pivotal in ensuring customers derive maximum value from the UptimeAI platform.
 </p>
 <p>
  We are seeking dynamic, innovative individuals with strong organizational skills to contribute to our customers' success through proactive engagement and collaborative experiences. As a Customer Success Advocate, you will play a key role in driving customer adoption, satisfaction, and value realization through the UptimeAI platform.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as a Subject Matter Expert in predictive analytics, operations &amp; maintenance, chemical engineering, and asset performance management for the process and manufacturing industries.
  </li>
  <li>
   Increase adoption and value capture by empowering and guiding customers to become self-sufficient on the UptimeAI platform, enabling them to review and respond to alerts independently.
  </li>
  <li>
   Collaborate with customers continuously to identify and realize value opportunities using the UptimeAI platform.
  </li>
  <li>
   Conduct in-depth training sessions for customers and address inquiries to enhance their knowledge of the platform.
  </li>
  <li>
   Understand customers' business goals, initiatives, and the value they derive from UptimeAI's solution.
  </li>
  <li>
   Identify additional use cases and features that can further enhance the value customers achieve.
  </li>
  <li>
   Efficiently address customer needs and contribute to process improvements for greater efficiency.
  </li>
  <li>
   Engage with customers and prospects in person for operational workshops (approximately 30% travel).
  </li>
  <li>
   Support internal stakeholders by generating case studies and value stories.
  </li>
  <li>
   Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring of process equipment.
  </li>
  <li>
   Collaborating with the product team to ensure the roadmap aligns with customer business needs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil &amp; gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring).
  </li>
  <li>
   Familiarity with Asset Performance Management (APM).
  </li>
  <li>
   Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction.
  </li>
  <li>
   Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data.
  </li>
  <li>
   Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency.
  </li>
  <li>
   Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes.
  </li>
  <li>
   Strong Plus:
  </li>
  <li>
   Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics.
  </li>
  <li>
   Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Why to join UptimeAI:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Impact Industry-Wide Change:
   </strong>
   Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.
  </li>
  <li>
   <strong>
    Collaborative and Growth-Oriented Environment:
   </strong>
   Join a talented, passionate team that values innovation, continuous learning, and professional growth.
  </li>
  <li>
   <strong>
    Opportunities for Leadership and Innovation:
   </strong>
   Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Success Advocate

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 <br/>
 <br/>
 The company is founder-led, profitable, and growing.
 <br/>
 <br/>
 Canonical is a remote-first global company that publishes Ubuntu and open-source enterprise solutions for cloud, developer, IoT and AI. Ubuntu is the fastest growing Linux distribution and ranks as the number #1 OS in the cloud.
 <br/>
 <br/>
 In partnership with Google, Amazon, IBM and Microsoft, Canonical helps companies become more agile, productive and adopt new technologies faster. Examples of customer success include AI, Blockchain, IoT, Advanced Robotics and self-driving cars, where Ubuntu is the preferred development platform.
 <br/>
 <br/>
 <strong>
  The role of a Business Development Representative at Canonical
  <br/>
  <br/>
 </strong>
 Canonical is profitable and growing. We consider our sales development organization to be the best technology sales academy in the market, and as such, we select exceptional and ambitious candidates to join our team. You will enjoy this role if you are organized, persistent, charismatic and hard-working. You will need to be interested in tech and its business implications. In this role, you will collaborate with a regional sales and marketing team, and your primary objective will be to find customer projects that fit our product lines and spread the good name of Canonical across multiple different industries and geographies.
 <br/>
 <br/>
 Click HERE to watch our SDR team discuss their role in Canonical
 <br/>
 <br/>
 <strong>
  The role entails
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execute outbound sales &amp; marketing campaigns
  </li>
  <li>
   Research information about prospective customers and market trends
  </li>
  <li>
   Generate high-quality leads for Senior Sellers to fuel a multi-million dollar pipeline
  </li>
  <li>
   Own and close SMB opportunities within your designated territory
  </li>
  <li>
   Collaborate across multiple teams and senior stakeholders to drive results
  </li>
  <li>
   Help define the processes and policies for the team
  </li>
  <li>
   Travel to events and conferences worldwide, presenting on booths and driving face-to-face marketing and sales opportunities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we are looking for in you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrated success in SDR or outbound sales, with a track record of exceeding annual quotas and consistently driving qualified pipeline growth
  </li>
  <li>
   Experience navigating prospective accounts from and into a senior executive level to identify new customer opportunities
  </li>
  <li>
   Experience in enterprise software or technology sales
  </li>
  <li>
   Exceptional academic track record from both high school and university
  </li>
  <li>
   Passion for business and technology
  </li>
  <li>
   Commitment to continuous learning and improvement - curious, flexible, scientific
  </li>
  <li>
   Creative problem solving and cross team collaboration
  </li>
  <li>
   Professional written and spoken English with excellent presentation skills
  </li>
  <li>
   Verbal and written communication and negotiation skills
  </li>
  <li>
   Result driven with an over-achiever spirit
  </li>
  <li>
   Persistence &amp; perseverance
  </li>
  <li>
   Growth mindset - people from our team develop into all departments within the sales organization (Channel, IoT, Enterprise Sales, etc)
  </li>
  <li>
   Ability to travel internationally twice a year for company events up to two weeks long
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we offer colleagues
  <br/>
  <br/>
 </strong>
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 <br/>
 <br/>
 <ul>
  <li>
   Distributed work environment with twice-yearly team sprints in person
  </li>
  <li>
   Personal learning and development budget of USD 2,000 per year
  </li>
  <li>
   Annual compensation review
  </li>
  <li>
   Recognition rewards
  </li>
  <li>
   Annual holiday leave
  </li>
  <li>
   Maternity and paternity leave
  </li>
  <li>
   Team Member Assistance Program &amp; Wellness Platform
  </li>
  <li>
   Opportunity to travel to new locations to meet colleagues
  </li>
  <li>
   Priority Pass and travel upgrades for long-haul company events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Canonical
  <br/>
  <br/>
 </strong>
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 <br/>
 <br/>
 <strong>
  Canonical is an equal opportunity employer
  <br/>
  <br/>
 </strong>
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 <br/>
 <br/>
</div>


Business Development Representative

Oman Air

<div>
 <p>
  <strong>
   <em>
    Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence.
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    We believe our people are the reason behind our success and we offer you a once in a lifetime opportunity to work in a team-based customer-oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Objective:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The CRM Manager leads our customer relationship initiatives, manages our CRM systems, and supports cross functional collaboration with internal teams and external partners. The ideal candidate will have a strong background in customer database management, customer lifecycle strategy, and driving customer engagement and satisfaction.
 </p>
 <p>
  This role requires advanced analytical skills to interpret customer behavior and design predictive, data-driven campaigns&mdash;such as next best action and personalization initiatives. A solid technical understanding of CRM platforms is essential for effective campaign execution and system optimization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duties and Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Area of responsibility
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Drive the overall CRM strategy aligned with business objectives, focusing on customer acquisition, engagement, retention, and loyalty.
 </p>
 <p>
  &bull; Manage and optimize the CRM platform (particularly CRIS) to ensure accurate data management, automation, and system performance.
 </p>
 <p>
  &bull; Maintain and enrich the customer database to enable advanced segmentation and personalized communications.
 </p>
 <p>
  &bull; Analyse customer behavior and journey data to predict future actions and develop targeted lifecycle campaigns.
 </p>
 <p>
  &bull; Design and implement personalized, multi-channel CRM campaigns (email, SMS, push notifications) across all stages of the customer journey.
 </p>
 <p>
  &bull; Collaborate cross-functionally with marketing, IT, customer service, sales, and external partners to ensure seamless integration and execution.
 </p>
 <p>
  &bull; Develop dashboards and regular reports to measure CRM performance, customer satisfaction, engagement
 </p>
 <p>
  metrics, and campaign ROI.
 </p>
 <p>
  &bull; Ensure CRM compliance with data protection and privacy regulations (e.g., GDPR, CCPA).
 </p>
 <p>
  &bull; Support the development of loyalty and retention strategies through CRM insights.
 </p>
 <p>
  &bull; Lead CRM system training, documentation, and adoption across relevant teams.
 </p>
 <p>
  &bull; Perform any other related tasks as assigned by the Management.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education &amp; Experience:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in data Analytics, IT, Business or a related field.
 </p>
 <p>
  &bull; 8 years of experience in CRM strategy, customer engagement, or related roles.
 </p>
 <p>
  &bull; Proficiency with CRIS or similar enterprise CRM systems (e.g., Salesforce,
 </p>
 <p>
  HubSpot, Oracle).
 </p>
 <p>
  &bull; Proven track record in developing and executing CRM strategies.
 </p>
 <p>
  &bull; Strong analytical and data interpretation skills; ability to translate insights into action.
 </p>
 <p>
  &bull; Solid technical understanding of CRM platforms, automation tools, and data integration.
 </p>
 <p>
  &bull; Experience in partner/vendor collaboration and stakeholder management.
 </p>
 <p>
  &bull; Excellent communication and project management skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Special Skills &amp; Knowledge:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Strong management skills: Self-starter, entrepreneurial mindset with the ability
 </p>
 <p>
  to provide effective and efficient solutions without comprising on quality and
 </p>
 <p>
  handle changing environments and priorities
 </p>
 <p>
  &bull; Customer-centric with capability to negotiate and persuade based on given conditions &bull; Ability to identify problems and quickly react to situations such as angry
 </p>
 <p>
  customers, complaints and special requests
 </p>
 <p>
  &bull; Strong communication skills with presence and excellent communication and
 </p>
 <p>
  public speaking skills in English &bull; Ability to work in a fast-paced environment / transformational setting &bull; Experience working with complex program execution and multiple parallel programmed
 </p>
 <p>
  &bull; Proficiency in English (must) and Arabic (preferred)
 </p>
 <p>
 </p>
</div>


Manager Customer Relationship Management (CRM)

OQ Chemicals

<div><div><div><div><div><div><b>Job title</b></div></div><div><br>
<div>
Snr Specialist Demand<b> </b>Enterprise Asset Management (EAM)</div></div><div><br>
<div><b>
Grade</b></div></div></div><div></div><div><br>
<div>
<div><b>Stream</b></div></div><div><br>
<div>
Commercial &amp; Downstream &ndash; RPI</div></div><div><br>
<div><b>
Function</b></div></div><div><br>
<div>
PT&amp;C - IDS &ndash; Demand Management RPI (OMT)</div></div></div><div><br>
<div>
<div><b>Location</b></div></div><div></div><div><br>
<div>
Oman - Suhar</div><div><br>
</div></div><div><div><b>Budget control</b></div></div><div><br>
<div>
*OPEX and/or CAPEX and/or Revenue amount as relevant*</div></div></div><div><br>
<div>
<div><b>Reporting to</b></div></div><div><br>
<div>
Manager Demand Mgmt. RPI (OMT)<br>
</div></div><div><div><b>Direct reports</b></div></div><div><br>
<div>
0</div></div></div><div><br>
<div>
<div><b>Job purpose</b></div><br>
<div><b>
</b></div><p>Provides robust support while executing the activities for all RPI (OMT) Demand Management for Enterprise Asset Management (EAM), under delegated authority from Manager Demand Mgmt. RPI (OMT), acting as single point of contact between RPI (OMT) Business line and IDS function, by (1) Using a deep understanding of business processes and technology to Identify and elicit requirements capturing and prioritizing business demands, and (2) Provide support on business-led technology initiatives and ensure seamless and value orientated IT service delivery (3) Represents IT and act as internal consultant to the RPI OMT Process Owners helping to develop business cases for all IT investments, and (4) Managing system enhancements and changes, to ensure that OQ RPI IT Systems and Applications are aligned with the needs of the company</p>
<div>
The position will act in accordance with the Group&rsquo;s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani&rsquo;s government &amp; other legal justifications, and best international practices in consonance with national objectives.</div></div></div><div><br>
<div>
<div><b>Main tasks and responsibilities</b></div><br>
<div></div>
<ul>
<li>Maintain Enterprise Asset Management (EAM) demand process for new proposals with overall responsibility for steering these proposals through the early phases of approval.</li>
<li>Develop and enhance relationships with key RPI OMT business stakeholders. This includes building positive relationship development, both horizontally and vertically, actively managing escalation of IT support requests, ensuring timely response, monitoring satisfaction levels, and avoiding risk.</li>
<li>Address RPI OMT business demand by capturing high level technology requirements and identifying opportunities to add value.</li>
<li>Ensure high level technology impact analysis is provided to business.</li>
<li>Support defining SLAs and implementation of enterprise manufacturing applications (non-SAP applications and where Mfg. Apps interface to SAP) and ensuring that support is conducted as defined.</li>
<li>Provide functional and level 2 support on all downstream related applications and systems.
</li><li>Ensures adherence to RPI OMT Enterprise Asset Management (EAM) best practices during implementations and matches these activities to available systems capabilities or researches and recommends alternatives.
</li><li>Support the RPI OMT Enterprise Asset Management (EAM) Process Owners on prioritization of work and IT resources to optimize available resources and funds.</li>
<li>Participate in projects in particular the area of process, cost-benefit analyses, QA/UAT testing as needed and training.</li>
<li>Advice RPI OMT Enterprise Asset Management (EAM) Business Owner with regards to SAP and other supporting systems related decisions, and ensure the business units understand the technology solution, overall solution delivery, and compliance to governance processes, architecture standards, etc.
</li><li>Resolve cross process issues with Demand Specialists in other functions.
</li><li>Keeps RPI OMT Enterprise Asset Management (EAM) Process Owners informed of potential IT solutions.</li>
<li>Maintain active communication with Downstream business stakeholders both during normal business conditions and in case of crisis. This includes establish communication processes and channels across RPI OMT business Lines.</li>
<li>Identify and mitigate potential problems in the quality of services provided by IDS to RPI OMT business Lines.
</li><li>Promote and communicate IDS policies, standards, and processes.</li></ul></div><br>
</div><br>
<div><div><div><b>Key interactions</b></div>
<div>
Internal: IDS, Downstream, Commercial
</div><div>External: 3rd party Contractors, Vendors &amp; Suppliers</div></div></div><div><br>
<div>
<div><b>Notable Working Conditions. </b>Office environment, intensive computer screen use, sporadic visits to operation site.</div></div></div><div><br>
<div>
<div><b>Education requirements</b></div></div><div><br>
<p>
Minimum Qualifications for this position are a bachelor&rsquo;s degree IT or related disciplines.</p></div></div><div><br>
<div>
<div><b>Language</b></div></div><div><br>
<div>
Excellent knowledge of written, read, and spoken English (required)</div></div></div><div><br>
<div>
<div><b>Background and experience</b></div></div><div><br>
<div><b>
Competencies and skills</b></div></div></div><br>
<div>
<div><ul><li>8+ years of relevant experience
</li><li>Relevant experience in similar role, in a large oil industry industrial organisation.
</li><li>Experience in SAP PM, SAP IS-OIL
</li><li>Broad knowledge of various Downstream business processes</li>
<li>Experience of building relationships with leadership, with a proven ability to influence and collaborate at all levels.</li>
<li>Knowledge of portfolio management &amp; performance monitoring</li>
<li>Knowledge of SAP and ERP</li></ul><br>
</div>
<div><p>Soft:</p>
<ul>
<li>Analytical skills</li>
<li>Planning skills
</li><li>Forward thinking</li>
<li>Effective communication &amp; presentation skills</li>
<li>Influencing skills</li>
<li>Prioritization skills and experience</li>
<li>Strong customer focus</li></ul><br>
<p></p>
<p>
Technical:</p>
<ul>
<li>Strong understanding of Downstream O&amp;G businesses</li>
<li>Knowledge of MM, PS, PP or IM SAP modules, Asset integrity management application, OSI PI, LIMS, Sigmafine
</li><li>Business Results Orientation</li>
<li>Enterprise Asset Management (EAM) software</li></ul></div></div></div></div></div><p></p>

Sr Specialist EAM Demand

<div>
 <p>
  <strong>
   Job title
  </strong>
 </p>
 <p>
  Snr Specialist Demand
  <strong>
  </strong>
  Enterprise Asset Management (EAM)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Stream
  </strong>
 </p>
 <p>
  Commercial &amp; Downstream &ndash; RPI
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Function
  </strong>
 </p>
 <p>
  PT&amp;C - IDS &ndash; Demand Management RPI (OMT)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location
  </strong>
 </p>
 <p>
  Oman - Suhar
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Budget control
  </strong>
 </p>
 <p>
  *OPEX and/or CAPEX and/or Revenue amount as relevant*
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Reporting to
  </strong>
 </p>
 <p>
  Manager Demand Mgmt. RPI (OMT)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job purpose
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Provides robust support while executing the activities for all RPI (OMT) Demand Management for Enterprise Asset Management (EAM), under delegated authority from Manager Demand Mgmt. RPI (OMT), acting as single point of contact between RPI (OMT) Business line and IDS function, by (1) Using a deep understanding of business processes and technology to Identify and elicit requirements capturing and prioritizing business demands, and (2) Provide support on business-led technology initiatives and ensure seamless and value orientated IT service delivery (3) Represents IT and act as internal consultant to the RPI OMT Process Owners helping to develop business cases for all IT investments, and (4) Managing system enhancements and changes, to ensure that OQ RPI IT Systems and Applications are aligned with the needs of the company
 </p>
 <p>
  The position will act in accordance with the Group&rsquo;s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani&rsquo;s government &amp; other legal justifications, and best international practices in consonance with national objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main tasks and responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Maintain Enterprise Asset Management (EAM) demand process for new proposals with overall responsibility for steering these proposals through the early phases of approval.
  </li>
  <li>
   Develop and enhance relationships with key RPI OMT business stakeholders. This includes building positive relationship development, both horizontally and vertically, actively managing escalation of IT support requests, ensuring timely response, monitoring satisfaction levels, and avoiding risk.
  </li>
  <li>
   Address RPI OMT business demand by capturing high level technology requirements and identifying opportunities to add value.
  </li>
  <li>
   Ensure high level technology impact analysis is provided to business.
  </li>
  <li>
   Support defining SLAs and implementation of enterprise manufacturing applications (non-SAP applications and where Mfg. Apps interface to SAP) and ensuring that support is conducted as defined.
  </li>
  <li>
   Provide functional and level 2 support on all downstream related applications and systems.
  </li>
  <li>
   Ensures adherence to RPI OMT Enterprise Asset Management (EAM) best practices during implementations and matches these activities to available systems capabilities or researches and recommends alternatives.
  </li>
  <li>
   Support the RPI OMT Enterprise Asset Management (EAM) Process Owners on prioritization of work and IT resources to optimize available resources and funds.
  </li>
  <li>
   Participate in projects in particular the area of process, cost-benefit analyses, QA/UAT testing as needed and training.
  </li>
  <li>
   Advice RPI OMT Enterprise Asset Management (EAM) Business Owner with regards to SAP and other supporting systems related decisions, and ensure the business units understand the technology solution, overall solution delivery, and compliance to governance processes, architecture standards, etc.
  </li>
  <li>
   Resolve cross process issues with Demand Specialists in other functions.
  </li>
  <li>
   Keeps RPI OMT Enterprise Asset Management (EAM) Process Owners informed of potential IT solutions.
  </li>
  <li>
   Maintain active communication with Downstream business stakeholders both during normal business conditions and in case of crisis. This includes establish communication processes and channels across RPI OMT business Lines.
  </li>
  <li>
   Identify and mitigate potential problems in the quality of services provided by IDS to RPI OMT business Lines.
  </li>
  <li>
   Promote and communicate IDS policies, standards, and processes.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key interactions
  </strong>
 </p>
 <p>
  Internal: IDS, Downstream, Commercial
 </p>
 <p>
  External: 3rd party Contractors, Vendors &amp; Suppliers
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Notable Working Conditions.
  </strong>
  Office environment, intensive computer screen use, sporadic visits to operation site.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education requirements
  </strong>
 </p>
 <p>
  Minimum Qualifications for this position are a bachelor&rsquo;s degree IT or related disciplines.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Language
  </strong>
 </p>
 <p>
  Excellent knowledge of written, read, and spoken English (required)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Background and experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Competencies and skills
  </strong>
 </p>
 <ul>
  <li>
   8+ years of relevant experience
  </li>
  <li>
   Relevant experience in similar role, in a large oil industry industrial organisation.
  </li>
  <li>
   Experience in SAP PM, SAP IS-OIL
  </li>
  <li>
   Broad knowledge of various Downstream business processes
  </li>
  <li>
   Experience of building relationships with leadership, with a proven ability to influence and collaborate at all levels.
  </li>
  <li>
   Knowledge of portfolio management &amp; performance monitoring
  </li>
  <li>
   Knowledge of SAP and ERP
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Soft:
 </p>
 <ul>
  <li>
   Analytical skills
  </li>
  <li>
   Planning skills
  </li>
  <li>
   Forward thinking
  </li>
  <li>
   Effective communication &amp; presentation skills
  </li>
  <li>
   Influencing skills
  </li>
  <li>
   Prioritization skills and experience
  </li>
  <li>
   Strong customer focus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Technical:
 </p>
 <ul>
  <li>
   Strong understanding of Downstream O&amp;G businesses
  </li>
  <li>
   Knowledge of MM, PS, PP or IM SAP modules, Asset integrity management application, OSI PI, LIMS, Sigmafine
  </li>
  <li>
   Business Results Orientation
  </li>
  <li>
   Enterprise Asset Management (EAM) software
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Specialist Demand Enterprise Asset Management

Explore 335+ Enterprise customer success manager in Oman this February. Find roles across top companies and apply now to boost your career.