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executive-back office-customer service

hr executive

executive back office customer service

<div>
 Basic Function- This role is primarily responsible for processing transactions into the system as per the communication received from customers.
 
 
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 This role is also responsible for post issue policy maintenance, creating price quotations and make the changes as requested by the customer
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 Associates in this role must be able to operate across various systems and product workflows with limited oversight or supervision of core accountabilities. The services consist of support services for Annuities and Life Insurance policyholders and are summarized below.
 
 
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 Essential Functions
 
 
 
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 Reviewing documents to determine type of request(s) and process them as per set guidelines
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 Process non-financial transactions requested by policyholder or service provider. Some examples are, Name Change, Address Change, Bene change, Ownership change and handling of Return Mail etc.
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 Process Transactions received through faxes, web submissions, mail, Contact Center requests, etc.
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 Verifying the sender, process transactions in admin systems and send confirmation letter to the policy owner. These communications could be through email or letters using predefined templates
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 Redirect documents to appropriate operational area as needed
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 Contribute to individual quality and productivity goals by meeting processing targets focused on turnaround time expectations
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 Promote a positive customer service mindset to surpass the expectations of customers through continuous improvement
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 Identify and capitalize on best practices to ensure consistency and optimal performance in a team based environment
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 Active participation in ongoing development of self
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 Continue to build additional knowledge and understanding of the client&rsquo;s business
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 Perform other duties as needed
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</div>

Executive-Back Office-Customer Service

Genpact

<div>
 
 
 Ready to shape the future of work?
 
 
 
 
 
 
 At Genpact, we don&rsquo;t just adapt to change&mdash;we drive it. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges.
 
 
 If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquo;s shaping the future, this is your moment.
 
 
 
 
 
 Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
 
 
 
 
 
 
 Inviting applications for the role of Management Trainee, Order management (Customer supply chain analyst)!
 
 
 
 
 
 
 In this role, person is responsible for providing excellent customer service and maintaining strong professional relationships with assigned customers and Sales Teams. Perform a broad variety of customer and order service duties relative to the entry and post entry service for all types of orders. Professionally and promptly resolve customer questions and problems by thoroughly researching issues, identifying root causes and offering solutions. Demonstrate sound business judgement by knowing how to prioritize critical tasks during very busy demand patterns. Responsible for performing a variety of accounts receivable duties including the resolution of customer deductions pertaining to sales/shipment allowances. Collaborate with other departments as necessary to process orders: secure appointments, clarify transportation requirements, track display pallets or DSD orders. Keep management well informed of activities and significant problems and provides support to area staff as needed.
 
 
 
 
 
 
 Responsibilities
 
 
 
 &bull; Primary responsibility is to manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability. Build and maintain accurate account profiles.
 
 
 &bull; Work with Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Incentive Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.
 
 
 &bull; Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion. Meet service level expectations as defined by the customer and sales team.
 
 
 &bull; Coordinate with Sales, Manufacturing and Distribution to resolve service issues and other order discrepancies which could negatively impact the customer
 
 
 &bull; Provide back up support to other members of the Customer Service Team and perform miscellaneous duties as required. Required to track key metrics for annual performance review.
 
 
 &bull; The job complexity is related to the customers assigned to this position. It is based upon a variety of factors including number of orders, buyers, distribution centres and the complexity of the customer account. The order entry method is mainly EDI, with the possibility of non-complex CRP accounts.
 
 
 &bull; With guidance from the Team Leader, analyse and evaluate alternative solutions to respond to internal and external customer requests related to lead time exceptions, special events / ads, late-delivery notifications, pricing promotion problems, deductions, merchandise return requests, account consolidations, allocation restrictions and product availability within department and corporate guidelines.
 
 
 &bull; Clear verbal and written communication to explain issues and propose solutions to customers, sales teams or managers
 
 
 &bull; Monitor weekly/monthly on time delivery performance. Research root causes for reliability failures and support the team leader in developing corrective action plans with cross functional supply chain counterparts including Transportation, Transplace and Warehousing
 
 
 &bull; Maintain monthly supply chain scorecard, with collaboration from Team Leader to monitor service performance, Customer program compliance, on time delivery.
 
 
 &bull; Elevate to the customer supply chain manager cost savings opportunities around case pick, full pallet ordering and internal network optimizations
 
 
 &bull; Owns and manages customer specific service metrics and provides proactive communication and action plans to mitigate service risk
 
 
 
 
 
 
 Working Conditions:
 
 
 
 &bull; Work location &ndash; Noida Sec 135, Evening and night shift (North America), work from office
 
 
 &bull; Office environment is very busy during September through February and at all fiscal quarter closes (OCT, JAN, APR, JUL). Physical presence in the office is must during key periods.
 
 
 Some holiday and weekend coverage required throughout the year
 
 
 Qualifications we seek in you!
 
 
 
 
 
 
 Minimum Qualifications
 
 
 
 &bull; Bachelor's Degree
 
 
 &bull; Experience in a Customer Service with emphasis on Order Management, Transportation, and experience working with cross-functional business units in a high-volume consumer products environment preferred.
 
 
 &bull; Demonstrated ability to quickly learn new system (e.g. SAP, MicroStrategy, etc.).
 
 
 &bull; Microsoft Office skills. Proficient in Excel and capable of managing data for insights
 
 
 &bull; Demonstrated experience working cross-functionally and managing multiple priorities desired.
 
 
 &bull; Demonstrated ability to look at problems or projects from the perspective of the customers, competitors, coworkers and managers.
 
 
 Preferred Qualifications/ Skills
 
 
 &bull; Excellent verbal and written communication abilities.
 
 
 &bull; Strong attention to detail and organizational skills.
 
 
 &bull; Ability to manage multiple tasks and prioritize in a fast-paced environment.
 
 
 &bull; Basic knowledge of MS Office.
 
 
 &bull; Problem-solving mindset with a customer-focused approach.
 
 
 &bull; Strong interpersonal skills to effectively collaborate with internal teams and customers.
 
 
 
 
 
 
 Why join Genpact?
 
 
 
 &bull; Be a transformation leader &ndash; Work at the cutting edge of AI, automation, and digital innovation
 
 
 &bull; Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter
 
 
 &bull; Accelerate your career &ndash; Get hands-on experience, mentorship, and continuous learning opportunities
 
 
 &bull; Work with the best &ndash; Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
 
 
 &bull; Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
 
 
 Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
 
 
 Let&rsquo;s build tomorrow together.
 
 
 
 
 
 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
 
 
 Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
 
 
 
</div>

Management Trainee-Order management (Customer supply chain analyst)

ASPR Technology- A Scalong Company

Job Description &ndash; Presales Analyst Experience: 3&ndash;4 Years Location: Noida Company: ASPR Technology Pvt. Ltd.Key Responsibilities<ul><li>Support the presales team in creating and presenting IT field support solution proposals.</li><li>Prepare detailed Excel-based cost models, pricing structures, resource planning sheets, and commercial quotations.</li><li>Develop high-quality PowerPoint presentations, solution architectures, executive summaries, and customer-facing documentation.</li><li>Collaborate closely with Delivery and FSPM teams to gather inputs for accurate proposals and effort estimation.</li><li>Participate in client calls, requirement discussions, technical workshops, and solution demonstrations.</li><li>Assist in preparing structured responses for RFPs, RFIs, RFQs, and tenders.</li><li>Conduct market research, benchmarking, and competitor analysis to strengthen solution positioning.</li><li>Validate assumptions, risks, and dependencies while ensuring commercial and technical accuracy in submissions.</li><li>Maintain proposal repositories, reusable templates, and contribute to presales process improvements.</li><li>Support transition discussions post deal closure, where required.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s Degree in IT, Computer Science, Business Administration, or related field.</li><li>3&ndash;4 years of experience in presales, business analysis, bid management, or IT support environments.</li><li>Strong understanding of IT field support operations, SLAs, service delivery frameworks, and costing models.</li><li>Experience working on structured RFP/RFI responses and commercial documentation.</li><li>Strong analytical and problem-solving skills.</li></ul>Technical Proficiency<ul><li>Advanced Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, pricing models, data analysis)</li><li>Advanced Microsoft PowerPoint (solution decks, executive-level presentations)</li><li>Familiarity with CRM or proposal management tools is an added advantage</li></ul>Soft Skills<ul><li>Strong verbal and written communication skills</li><li>Ability to manage timelines and work under proposal deadlines</li><li>Collaborative team player with cross-functional coordination ability</li><li>High attention to detail and documentation accuracy</li></ul>Job Type: Full-timePay: ₹600,000.00 - ₹800,000.00 per yearApplication Question(s):<ul><li>Are you currently working?</li><li>How soon can you join? (in days)</li><li>What was your last drawn salary? (in LPA)</li><li>Are you comfortable to work from office (5 days in a week)?</li><li>How much relevant experience do you have ?</li><li>Current Location</li><li>What is your expected salary? (in LPA) </li></ul>Work Location: In person

Presales Analyst

Unicorn Sportswear & Lifestyle Pvt. Ltd

About Us: Unicorn Infosolutions Pvt Ltd is one of India&rsquo;s leading Apple Premium Resellers, offering customers the best Apple experience with expert advice, hands-on demos, and top-notch service.Role Overview: As an Apple Sales Executive, you&rsquo;ll be the face of the brand &mdash; engaging with customers, understanding their needs, and providing personalised Apple product solutions.Key Responsibilities:<ul><li>Welcome and engage customers in the store</li><li>Understand customer requirements and recommend suitable Apple products and accessories</li><li>Provide live demonstrations of Apple devices and features</li><li>Meet and exceed monthly sales targets</li><li>Maintain product displays and ensure store visual standards</li><li>Stay updated with Apple product knowledge and promotions</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of retail or sales experience (electronics/fashion/luxury preferred)</li><li>Strong communication and interpersonal skills</li><li>Passion for technology and Apple products</li><li>Customer-focused with a problem-solving attitude</li></ul>What We Offer:<ul><li>Attractive salary + incentives</li><li>Product training &amp; growth opportunities</li><li>Work with a premium global brand</li></ul>Job Types: Full-time, Permanent, FresherPay: ₹20,000.00 - ₹35,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Sales executive

<div>
 
 Job Description
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 As a Sales Advisor at H&amp;M, you&rsquo;ll play a key role in creating an outstanding customer experience. You&rsquo;ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you&rsquo;ll contribute to both your own success and the success of the company.
 
 
 You will:
 
 
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 Share your fashion and product knowledge to help customers make informed choices.
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 Collaborate with your team to deliver exceptional service at every step of the customer journey.
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 Ensure the sales floor and back of house are well-stocked, organized, and inviting.
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 Support with opening and closing of the store.
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 Represent yourself and the brand positively during all customer interactions.
 
 
 
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 Who You&rsquo;ll Work With
 
 
 
 Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role&mdash;from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores&mdash;contributes to creating an inspiring and welcoming environment. You&rsquo;ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
 
 
 
 Who You Are
 
 
 
 
 We are looking for people with&hellip;
 
 
 
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 Experience in customer service within fashion, retail, or similar fields.
 
 
 
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 And people who are&hellip;
 
 
 
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 Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
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 Thriving in collaborative and dynamic environments.
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 Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
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 Flexible and action oriented.
 
 
 
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 Who We Are
 
 
 
 H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
 
 
 We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
 
 
 
 WHY YOU&rsquo;LL LOVE WORKING HERE
 
 
 
 At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
 
 
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 We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
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 We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
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 We are an inclusive company where you&rsquo;re encouraged to be yourself at work
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 You will have access to a large global talent community, where career growth and aspirations have no limits.
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 We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
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 You&rsquo;ll be able to express your personal style with our employee discount at H&amp;M group.
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 We offer 5 days of working in a week to have great work life balance.
 
 
 
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 JOIN US
 
 
 
 Our uniqueness comes from a combination of many things &ndash; our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it&rsquo;s our people who make us who we are.
 
 
 Take the next step in your career together with us. The journey starts here.
 
 
 
 For more information on how we process your personal data, please see our Privacy Notice.
 
 
 
 
 W
 
 
 e are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
 
 
 
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 Store roles assessment:
 
 
 
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 To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&amp;M Group.
 
 
 
 
 After completing the assessment, you&rsquo;ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact
 
 
 recruitment_support@hm.com
 
 
 . Choosing an alternative will not impact on your application.
 
 
 
 
 For more information on how we process your personal data, please see our Privacy Notice.
 
 
 
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 We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
 
 
 
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 Additional Information
 
 
 
 This is a full-time/part time position for our store in Noida &amp; Greater Noida. The position reports to the Department Manager.
</div>

Sales Advisor

TELUS Digital

<div>
 
 Description
 
 
 
 Key Responsibilities:
 
 
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 Manage ongoing transitions, SLAs, processes, and people.
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 Handle the transition and setup of the Contact Centre.
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 Create Standard Operating Procedures (SOPs) and track go-live progress.
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 Get trained and certified to assist Customer Service Representatives (CSRs) with live work.
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 Complete assigned tasks within the agreed Turnaround Time (TAT) with 100% accuracy
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 Lead a team to ensure client delivery.
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 Strive for zero escalations and errors (E&amp;O).
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 Facilitate career pathing and development of employees for advancement
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 Manage SLAs, including queue monitoring, work allocation, and driving problem analysis and resolution.
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 Communicate effectively with clients, conduct reviews, and provide timely responses.
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 Generate effective and accurate reports of key metrics
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 Conduct employee engagement activities as directed by the business.
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 Provide timely updates to internal stakeholders and onshore counterparts.
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 Drive process improvements and efficiencies.
 
 
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 Must-Have Requirements
 
 
 
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 3-7+ years of relevant and overall work experience.
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 Proven experience (2 years) in customer service management, with a focus on ISP as an Operations Manager.
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 Excellent communication and analytical skills.
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 Proficiency in MS Office applications (MS-Excel, MS-Word) and SQL.
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 Ability to handle difficult client situations and develop strategic solutions.
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 Ability to multitask and demonstrate self-starter qualities.
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 Basic knowledge of Quality tools such as Six Sigma, Kaizen, and LEAN is preferred.
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 Strong analytical, planning, and organizational skills.
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 This is a Work From Office (WFO) role supporting clients for 15x5 hours.
 
 
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 Perks and Benefits
 
 
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 Medicare Facility(free online consultation with Doc)
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 Free pick up and drop facility will be provided within 35 Kms range
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 Medical Insurance
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 Life Insurance
 
 
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 About Company
 
 
 
 TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
 
 
 We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
 
 
 Our solutions span Data &amp; AI, Digital Experience &amp; IT, CX Management and Trust &amp; Safety. At the core of our innovation is Fuel iX&trade;, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
 
 
 
 Equal Opportunity Employer Statement
 
 
 
 At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
</div>

Operations Manager

VARTAMAN FACILITY SERVICE

Job SummaryWe are looking for a Dispatch Executive having prior experience of working with LG Electronics or LG-approved vendor companies. The candidate will be responsible for handling dispatch operations, documentation, coordination with transporters and ensuring timely and compliant delivery of finished goods from our plastic injection moulding facility.Key Responsibilities<ul><li>Handle day-to-day dispatch activities for plastic injection moulded parts.</li><li>Prepare and verify all dispatch documents such as Invoice, E-Way Bill, Packing List and Delivery Challan.</li><li>Coordinate with transporters and ensure timely vehicle placement and material movement.</li><li>Ensure dispatch is done strictly as per customer schedule, especially LG or LG vendor requirements.</li><li>Follow customer-specific packaging, labeling and dispatch instructions.</li><li>Coordinate with Production, Quality and Store teams for material readiness before dispatch.</li><li>Ensure proper loading, quantity verification and damage-free shipment.</li><li>Maintain dispatch records, registers and daily dispatch reports.</li><li>Handle communication with customer logistics / supply chain teams when required.</li><li>Ensure compliance with company dispatch procedures and statutory requirements.</li></ul>Required Experience (Mandatory)<ul><li>Candidate must have worked with LG Electronics or LG vendor / supplier companies.</li><li>Experience in dispatch operations of a manufacturing / plastic injection moulding company is mandatory.</li></ul>Skills &amp; Knowledge<ul><li>Good knowledge of dispatch documentation and E-Way Bill process.</li><li>Understanding of logistics coordination and vehicle movement planning.</li><li>Knowledge of packaging and labeling standards followed by LG or similar OEM customers.</li><li>Basic computer knowledge (Excel, ERP / dispatch software).</li><li>Good coordination and communication skills.</li></ul>Qualification<ul><li>Graduate / Diploma (preferred).</li></ul>Experience<ul><li>Minimum 2 to 5 years of experience in dispatch operations, preferably in a plastic injection moulding manufacturing company and with LG or LG vendor exposure.</li></ul>NoteThe Dispatch Executive will be responsible for ensuring on-time, accurate and compliant dispatch of plastic moulded components to customers, with special focus on OEM-level dispatch standards and discipline.Job Type: Full-timePay: ₹20,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul>Work Location: In person

Dispatch Supervisor

Explore 64+ Executive back office customer service in Noida this March. Find roles across top companies and apply now to boost your career.