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executive lounge associate

Rosewood Doha

<div>
 <strong>
  Job Summary&nbsp;
  <br/>
 </strong>
 Executive Lounge Associate is responsible for all aspects of guest service in the daily operation of the Manor Club/Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 <br/>
 <br/>
 <br/>
 <strong>
  Essential Duties and Responsibilities
 </strong>
 <ul>
  <li>
   Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
  </li>
  <li>
   Verify that menus are well maintained.
  </li>
  <li>
   Ensures that minimum brand standards have been implemented.
  </li>
  <li>
   Ensures that all the Food and Beverage Essentials are implemented.
  </li>
  <li>
   Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
  </li>
  <li>
   Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  </li>
  <li>
   Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
  </li>
  <li>
   Maintains par stocks of all equipment and guest supplies as required.
  </li>
  <li>
   Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
  </li>
  <li>
   Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
  </li>
  <li>
   Clears and resets counters or tables at conclusion of each course.
  </li>
  <li>
   Fully conversant with all aspects of the Micros System.
  </li>
  <li>
   Computes bill and accepts payment.
  </li>
  <li>
   Performs the function of cashier as required.
  </li>
  <li>
   Verifies cash received ensuring only genuine money been collected.
  </li>
  <li>
   Verifies all credit cards presented by guest before to validity of the card.
  </li>
  <li>
   Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
  </li>
  <li>
   Ensures the delivery of brand promise and always provides exceptional guest service.
  </li>
  <li>
   Provides excellent service to associate in other departments as appropriate.
  </li>
  <li>
   Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  </li>
  <li>
   Maintains positive guest and associate interactions with good working relationships.
  </li>
  <li>
   Establishes a rapport with guests maintaining good customer relationships.
  </li>
  <li>
   Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
  </li>
  <li>
   Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
  </li>
  <li>
   Make sure the Manor Club and Apartment Lounge always appears clean and restful, orderly, and dignified.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Standard Responsibilities
 </strong>
 <ul>
  <li>
   Comply and adhere to the Rosewood company policies.
  </li>
  <li>
   Take on other tasks in addition to the ones stated, in a reasonable framework.
  </li>
  <li>
   Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
  </li>
  <li>
   Model the company&rsquo;s culture, vision, mission, and core values at all times.
  </li>
  <li>
   Ensure highest standards of personal presentation and grooming.
  </li>
  <li>
   Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
  </li>
  <li>
   Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
  </li>
  <li>
   Memorize all the habits/dietary/preferences of the Club/Lounge guests and inform the Team Leader to update the guest&rsquo;s profile.
  </li>
  <li>
   Proactively make recommendations to guests for food and upsell beverage items.
  </li>
  <li>
   Establish a professional rapport with guests maintaining good customer relationships.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Confidentiality
  <br/>
 </strong>
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 <br/>
 <br/>
 <strong>
  Health &amp; Safety
 </strong>
 <ul>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   Report any defects in the building, plant or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully conversant with:
  </li>
 </ul>
 <ul>
  <ul>
   <li>
    Regulations
   </li>
   <li>
    Risk Assessments for your department
   </li>
   <li>
    Hotel Fire &amp; Bomb Procedures
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Other
 </strong>
 <ul>
  <li>
   The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
  </li>
  <li>
   As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
  </li>
 </ul>
</div>


Executive Lounge Associate

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>Job Summary:</div><div>
Reporting to the Manor Club Assistant Manager, the Manor Club Team Leader is responsible for all aspects of guest service in the daily operation of the Manor Club Lounge and Apartment Lounge, always ensuring the highest levels of guest satisfaction.</div><div></div><div><br>
Essential Duties and Responsibilities:</div><div><ul><li>
Ensures brand standards have been implemented.</li><li>
Ensures that all the Food and Beverage Essentials are implemented.</li><li>
Responds to the results of the consumer audit and ensures that the relevant changes are implemented.</li><li>
Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.</li><li>
Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.</li><li>
Maintains par stocks of all equipment and guest supplies as required.</li><li>
Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.</li><li>
Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.</li><li>
Clears and resets counters or tables at conclusion of each course.</li><li>
Fully conversant with all aspects of the Micros System.</li><li>
Computes bill and accepts payment.</li><li>
Performs the function of cashier as required.</li><li>
Verifies cash received ensuring only genuine money been collected.</li><li>
Verifies all credit cards presented by guest before to validity of the card.</li><li>
Strictly adheres to all policies and procedures issued by the Finance Department regarding cashiering and cash handling.</li><li>
Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. Standard Responsibilities</li><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li><li>
Appear as a role model to Manor Club/Lounge department.</li><li>
Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel&rsquo;s policies concerning fire, hygiene and health and safety.</li><li>
Ensures high standards of personal presentation and grooming.</li><li>
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.</li><li>
Conduct Hotel/Apartment Check In&rsquo;s and Check Out&rsquo;s according to Rosewood policies and SOP&rsquo;s.</li><li>
Ensure that Rosewood brand standards, LQA, FORBES, Sequence of service, product knowledge and all other departmental standards are implemented daily.</li><li>
Attends training sessions and meetings as and when required.</li><li>
Carries out any other reasonable duties and responsibilities as assigned.</li><li>
Elaborate daily closing reports when needed.</li></ul>
Confidentiality:</div><div><ul><li>
Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.</li></ul></div><div>
Health &amp; Safety:</div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant, or equipment according to hotel procedure.</li><li>
Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></div><div>
Other:</div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Lounge Team Leader

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Culinary
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>Job Summary:</div><div>
Assist in any of the hotel's kitchens, contributing to the overall success of outlets, banquets, in accordance with the hotel's standards and financial goals. Be flexible to be assigned in different kitchens depending on where the need arises.</div><div></div><div><br>
Essential Duties and Responsibilities:</div><div></div><div><br>
Guest Satisfaction:</div><div><ul><li>
Always provides a courteous and professional service.</li><li>
Manages all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.</li><li>
Maintains positive guest and colleague interactions with good working relationships.</li></ul></div><div>
Operations:</div><div><ul><li>
Organises and sets up the assigned section of the Food, Beverage, and Kitchens as efficiently as possible to increase speed and maximise productivity.</li><li>
Ensures that all dishes from that section are prepared consistently and according to standard recipes.</li><li>
Assists the Sous Chef and Chef de Cuisine in ensuring that all culinary standards in that section comply with company and Hotel Policies and Standard Operating Procedures.</li><li>
Monitors food and operating costs and controls these by reducing waste.</li><li>
Trains the culinary associates in that section of kitchen in the skills necessary for them to perform their function.</li><li>
Works in any sections of kitchen including associate kitchen when necessary or as requested by the Sous Chef or Chef de Cuisine.</li><li>
Ensures the sanitation standards for kitchen are being met.</li><li>
Is familiar with all sections of the kitchen to facilitate the flexible use of associates.</li><li>
Ensures that operating and kitchen equipment is maintained to a good standard with minimum breakage.</li><li>
To ensure effective food storage, stock rotation and labelling and to report any food wastage/spoilage to a sous chef/chef de cuisine.</li></ul></div><div></div><div><br>
Talent &amp; Culture:</div><div><ul><li>
Assists to oversee the punctuality and appearance of all Kitchen associates under your direction, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene according to the hotel and department's grooming standards.</li><li>
Assists in the training of the associates ensuring that they have the necessary skills to perform their duties with the maximum efficiency.</li><li>
Supervises the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.</li><li>
Develops the skills and effectiveness of all Kitchen associates through the appropriate training, coaching, and/or mentoring.</li><li>
Supports, demonstrating and reinforcing Rosewood Hotels &amp; Resorts&rsquo; Values and Culture Characteristics.</li><li>
Ensures that associates have a complete understanding of and adhere to associate rules and regulations.</li><li>
Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.</li></ul></div><div>
Standard Responsibilities:</div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be always a &quot;brand ambassador&quot; and ensure brand integrity and clarity are always maintained.</li><li>
Model the company's culture, vision, mission and core values at all times.</li><li>
Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li></ul></div><div>
Confidentiality:</div><div><ul><li>
Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.</li></ul></div><div>
Health &amp; Safety:</div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant, or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li><li>
Food Safety Procedures</li></ul></li></ul></div><div>
Other:</div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporarily or permanent basis, as appropriate.</li><li>
As the hotel's level of business varies, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Junior Sous Chef - Levantine/Mediterranean

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>Job Summary:</div><div>
Ensuring that the restaurant section is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests&rsquo; expectations at all times.</div><div></div><div><br>
Essential Duties and Responsibilities:</div><div></div><div><br>
Guest Satisfaction:</div><div><ul><li>
Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Culture and brand standard.</li><li>
Ensures that associates also provide excellent service to associates in other divisions as appropriate.</li><li>
Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary.</li><li>
Ensures that all guest and associate complaints are resolved in a quick and efficient manner.</li><li>
Maintains positive guest and associate interactions with good working relationships.</li><li>
Implements agreed upon beverage policy and procedures throughout the property.</li><li>
Deliver unprecedented personalization. Offer discreet recognition. Connect with guests&rsquo; passions and create memorable experiences.</li></ul></div><div>
Finance / Administration:</div><div><ul><li>
Ensure that the outlet is running efficiently, including the correct stock levels for all areas, including the front and back of the house.</li><li>
Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support.</li><li>
Manage all areas of business and T&amp;C administration as required as assigned to you by the Restaurant Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork.</li><li>
To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the Restaurant Manager.</li><li>
Learn and have knowledge about restaurant direct competitors (benchmarking).</li><li>
Assist the Restaurant Manager to achieve the monthly and annual KPO target and the outlet&rsquo;s revenue.</li></ul></div><div>
Operations:</div><div><ul><li>
To have a full working knowledge of the restaurant floor plan / layout and all F&amp;B offers.</li><li>
Manage Micros, Open Table, Knowcross &amp; all other systems as required.</li><li>
Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.</li><li>
Check the status of all orders and ensure that they are delivered within designated timelines.</li><li>
Organizing monthly team meeting and Daily Calling every day with Restaurant Manager.</li><li>
Establish excellent rapport with guests in a professional manner.</li><li>
Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.</li><li>
Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels &amp; Resorts.</li><li>
Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health, and safety.</li><li>
Have a high level of industry trend awareness and a keen interest in the local hospitality scene.</li><li>
Build a personal profile as the managerial face of the restaurant.</li><li>
Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion.</li><li>
Work towards a high level of guest recognition and build a full working knowledge of guest preferences.</li><li>
Ensure discretion and confidentiality with VIP customers and ensure all information is added to the reservation in-house database.</li><li>
Ensure each associate is following the bar Order of Service and Standard Operating Procedures at all times.</li><li>
Mentor associates as assigned to you, following all correct training procedures and standards.</li><li>
Monitor associate development on the floor identifying training needs and any areas of concern.</li><li>
Train associates in order taking, menu knowledge, proper selling, and techniques.</li><li>
To ensure effective communication throughout the restaurant at all times.</li><li>
To take responsibility for correcting poor performance and taking disciplinary action in line with T&amp;C guidelines and regulations.</li><li>
Prepare weekly schedules with the Bar Manager according to T&amp;C directives and workforce forecasts. Adjust schedules during the week to meet demands.</li><li>
Organizing monthly team meeting and Daily Calling every day with Manager.</li><li>
Develop and implement plating guides on the dishes and items served (food and drinks) intended for associates.</li><li>
Take on all other responsibilities as outlined by the Restaurant Manager.</li></ul></div><div>
Standard Responsibilities:</div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission and core values at all times.</li><li>
Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.</li><li>
Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li><li>
Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).</li><li>
Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.</li><li>
Lead by example in terms of appearance, grooming, mannerism, etiquette, behavior conduct, principles, and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.</li></ul></div><div>
Confidentiality:</div><div><ul><li>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.</li></ul>
Health &amp; Safety:</div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div>
Other:</div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Assistant Restaurant Manager - Levantine/Mediterranean

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>Job Summary:</div><div>
The Residences Lounge Supervisor is responsible for overseeing the daily operations of the Residences Lounge, ensuring the highest levels of guest satisfaction, and supporting the Residences Lounge Assistant Manager.</div><div></div><div><br>
Essential Duties and Responsibilities:</div><div><ul><li>
Ensures brand standards have been implemented.</li><li>
Ensures that all the Food and Beverage Essentials are implemented.</li><li>
Responds to the results of the consumer audit and ensures that the relevant changes are implemented.</li><li>
Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the residences and the satisfaction of residents.</li><li>
Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.</li><li>
Maintains par stocks of all equipment and guest supplies as required.</li><li>
Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.</li><li>
Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.</li><li>
Clears and resets counters or tables at conclusion of each course.</li><li>
Fully conversant with all aspects of the Micros System.</li><li>
Computes bill and accepts payment.</li><li>
Performs the function of cashier as required.</li><li>
Verifies cash received ensuring only genuine money been collected.</li><li>
Verifies all credit cards presented by guest before to validity of the card.</li><li>
Strictly adheres to all policies and procedures issued by the Finance Department regarding cashiering and cash handling.</li><li>
Has a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.</li><li>
From time to time, assist the Residences Butler team in their duties. Tasks may include setting up the Residences and helping Residents with various requests in their residence.</li><li>
Participate in the planning, organization and execution of weekly and monthly events, activities, and gatherings created for residents.</li><li>
Train team members on processes, SOPs, and standards to ensure consistent and high-quality service delivery.</li></ul></div><div>
Standard Responsibilities:</div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li><li>
Appear as a role model to Residences department.</li><li>
Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel&rsquo;s policies concerning fire, hygiene and health and safety.</li><li>
Ensures high standards of personal presentation and grooming.</li><li>
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.</li><li>
Conduct Residences Check In&rsquo;s and Check Out&rsquo;s according to Rosewood policies and SOP&rsquo;s.</li><li>
Ensure that Rosewood brand standards, LQA, FORBES, Sequence of service, product knowledge and all other departmental standards are implemented daily.</li><li>
Attends training sessions and meetings as and when required.</li><li>
Carries out any other reasonable duties and responsibilities as assigned.</li><li>
Elaborate daily closing reports when needed.</li></ul></div><div></div><div><br>
Confidentiality:</div><div><ul><li>
Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.</li></ul></div><div>
Health &amp; Safety:</div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant, or equipment according to hotel procedure.</li><li>
Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div>
Other:</div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Residence Lounge Supervisor

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>Job Summary:</div><div>
To provide warm and genuine service, delivered with passion and dedication, always exceeding our guests&rsquo; expectations. To provide full operational support to the restaurant&rsquo; Team Leader / Supervisor and Managers. The goal is to maintain efficiency during service through planning, preparation, adapting to the needs of the moment and through excellence of knowledge. To achieve these goals; thorough training, strong associate support, teamwork, and feedback.</div><div></div><div><br>
Essential Duties and Responsibilities:</div><div>
Guest satisfaction:</div><div><ul><li>
Ensures to deliver the brand promise and always provide exceptional guest service.</li><li>
Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels &amp; Resorts</li><li>
Ensures that all guest and associate complaints are resolved in a quick and efficient manner.</li><li>
Maintains positive guest and associate interactions with good working relationships.</li></ul></div><div>
Operations:</div><div><ul><li>
Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health, and safety.</li><li>
Ensure high standards of personal presentation and grooming.</li><li>
Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent &amp; Culture.</li><li>
To have a full working knowledge of the restaurant floor plan / layout, all F&amp;B offers.</li><li>
Ensure to know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.</li><li>
Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest.</li><li>
Establish rapport with guests in a professional manner.</li><li>
Always provide our guests with the highest level of service and attention.</li><li>
Handle all guest enquiries and complaints in a courteous and efficient manner, requesting the assistance of the Team Leader / Supervisor or manager as required.</li><li>
Work towards a high level of guest recognition and build a full working knowledge of guest preferences.</li><li>
Ensure discretion and confidentiality with SAGs customers and ensure all information is given to a Team Leader and the management in order for the reservation in-house database to be updated.</li><li>
Always follow the restaurant Order of Service and Standard Operating Procedures.</li><li>
Follow all ongoing training procedures as set out by your mentor and the management.</li><li>
Report for duty on time and prepared for your shift. Adhere to agreed break times.Follow opening and closing procedures and complete all duties as required by the management and the Supervisor.</li><li>
Ensure that all stations are equipped with sufficient clean, polished cutlery / plates, and all other service wear.</li><li>
Ensure all tables are laid in accordance with the SOP.</li><li>
Be ready and prepared for service.</li><li>
Engage with and contribute to service briefings.</li><li>
Take instructions from your supervisor and manager, anticipate their requirements.</li><li>
Work with your Supervisor in order to control your section.</li><li>
Assist the Supervisor in controlling your section in the restaurant.</li><li>
Follow the Order of Service at all times, responding to the shift in charge instructions.</li><li>
Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.</li><li>
Ensure that individual Mise en Place for each order is known and placed on the table.</li><li>
Understand guests to be prioritized &ndash; VIP&rsquo;s, unhappy guests &amp; regulars.</li><li>
Communicate guest preferences to your supervisor in order to build guest profiles.</li><li>
React promptly and deal with any issues, complaints, breakages &amp; spillages.</li><li>
Communicate any issues to your supervisor and management promptly.</li><li>
Restock the station on time following the procedures.</li><li>
Ensure a high level of cleanliness is maintained throughout the restaurant.</li><li>
Complete relevant checklists correctly and honestly.</li><li>
Respond to changes in the F&amp;B function as dictated by the industry, company, and hotel.</li><li>
Grow and improve skills and abilities through the appropriate training, assessment, and performance.</li><li>
Operate the micros system effectively and present the bill and take payments correctly.</li><li>
Handle all operating equipment carefully avoiding abuse and minimizing breakage.</li></ul></div><div>
Standard Responsibilities:</div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li><li>
Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.</li><li>
Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li></ul></div><div>
Confidentiality:</div><div><ul><li>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.</li></ul>
Health &amp; Safety:</div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant, or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></div><div>
Other:</div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

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