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receptionist evening shift

front desk associate

Encore Fire Protection

<div>Who We Are:
<div>
At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.</div><div></div><div><br>
Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.</div>
The Opportunity:
<div>
As our receptionist, you are the first impression of Encore and the steady presence at the center of a busy, growing headquarters. You are the person people meet before anyone else, the voice they hear when they call, and the calm, organized presence that keeps the front of the office running smoothly.</div><p>
This role blends hospitality, coordination, and communication. One moment you are welcoming a candidate on their first interview; the next, you are routing a call from a customer, helping a vendor find the right contact, or keeping mail, deliveries, and meetings running smoothly. You help make the office feel polished, warm, and people focused, which is exactly how we want Encore to feel for employees, partners, and guests.</p><p>
If you enjoy helping others, staying two steps ahead, and being the person who makes everything around you work better, this is a place where you can have a big impact in a very visible spot.</p>
Key Responsibilities:
<div>
In this front of house role, you keep the office experience running smoothly and help create a welcoming, professional environment for everyone who walks through the door or picks up the phone. You will:</div><br>
<div></div><ul><li>
Greet and welcome visitors, clients, and vendors and direct them to the appropriate person or department.</li><li>
Provide a professional, friendly, and helpful experience for all guests and callers.</li><li>
Answer a high volume of incoming phone calls, provide basic information, and route calls to the correct team members.</li><li>
Take accurate messages and ensure timely follow -up on calls and inquiries.</li><li>
Maintain a clean, organized, and welcoming reception and lobby area.</li><li>
Perform general administrative tasks such as filing, photocopying, scanning, and faxing documents.</li><li>
Sort and distribute incoming mail and packages and prepare outgoing mail and shipments.</li><li>
Monitor office supply levels for the front office and coordinate reorders when needed.</li><li>
Assist with scheduling meetings and appointments, including reserving conference rooms and resources.</li></ul><ul><li>
Support calendar coordination and basic travel logistics for leaders as needed.</li><li>
Provide general administrative support to the Talent, Culture, and People team and other departments when requested.</li></ul>
What You Bring to the Table:
<ul><li>High school diploma or equivalent</li><li>
Strong verbal and written communication skills</li><li>
Comfortable interacting with visitors, vendors, and employees at all levels of the organization</li><li>
Ability to handle a high volume of calls and tasks while staying professional and composed</li><li>
Solid organizational skills and strong attention to detail</li><li>
Professional, polished, and approachable presence at the front desk</li><li>
Familiarity with Microsoft Office Suite, especially Outlook, Word, and Excel</li><li>
Comfort using standard office equipment such as multi line phones, printers, copiers, and scanners</li></ul><div></div><div><b><br>
What Will Make You Stand Out?</b></div><ul><li>
You have experience supporting a busy front desk in a multi-department office or corporate setting.</li><li>
You have spent time in customer-facing or hospitality roles and genuinely enjoy making people feel welcome.</li><li>
You have experience working with executives or senior leaders and know how to handle confidential information with care.</li><li>
You have experience coordinating meetings, events, or office gatherings and enjoy adding thoughtful touches to the experience.</li><li>
You are energized by being at the center of the action and helping the office feel organized, friendly, and put together.</li></ul><div></div><div><br>
Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected hourly range between $25 - $30 per hour.</div><div></div><div><br>
#LI-LP1</div>
Beyond the Paycheck:
<div>
At Encore, we&rsquo;re all about creating a culture where success is celebrated. We recognize that our work makes people&rsquo;s lives safer, and we reward those who contribute to our growth. Here&rsquo;s what you can expect:</div><div></div><ul><li><b><br>
Competitive Pay:</b> Hourly rate based on experience with a performance-based bonus opportunity.</li><li><b>
Tuition Assistance:</b> Paid tuition for fire protection-related schooling needed to obtain licensing.</li><li><b>
Purpose-Driven Work Environment:</b> We believe in working smarter, not harder. You&rsquo;ll be part of a culture that values results, and we empower our team to focus on impactful work.</li><li><b>
Swag:</b> High-quality company swag and attire (t-shirts, hoodies, jackets) &ndash; at least twice a year.</li><li><b>
People-Focused Culture</b>: We know our greatest strength is our people. That&rsquo;s why we&rsquo;ve built a culture that encourages experimentation, learning, and improving together. You&rsquo;ll have the space to share your ideas and help shape a company that is constantly growing.</li><li><b>
Tools for Success:</b> Access to leading-edge web-based productivity tools.</li><li><b>
Health and Wellness:</b><b> </b>Comprehensive medical, dental, and vision coverage to keep you and your family healthy.</li><li><b>
Retirement Planning:</b> Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.</li><li><b>
Life Insurance:</b><b> </b>Company-paid life insurance policy of $50,000 to give you peace of mind.</li></ul>
EEO Statement:
<div><i>
Encore Fire Protection is an Equal Opportunity Employer.</i></div><div><i>
Encore Fire Protection is an E-Verify Employer.</i></div><div><i>
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.</i></div></div>

Receptionist

Under Armour

<div><div><div><h2 class="jobSectionHeader"><b>Values &amp; Innovation</b></h2></div><div><p>
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.</p><p></p><p><br>
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.</p><p></p><p><br>
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.</p><p></p><p><br>
If you are a current Under Armour teammate, apply to this position on the <b>Internal Career Site Here.</b></p></div></div><div><div><h2 class="jobSectionHeader"><b>
Purpose of Role</b></h2></div><div><p>
The <b>Community Experience Coordinator</b> is the first point of connection for employees, guests, athletes, and partners in our occupied buildings. Stationed at the front desk, this role goes beyond traditional reception &mdash; it is about creating a welcoming, seamless, and professional experience that reflects our culture and brand. Acting as a host, concierge, and connector, the Community Experience Coordinator ensures every interaction leaves a lasting positive impression. This role will report to the Manager, Venue Services and serves as a launchpad for career growth. Coordinators gain exposure to operations, venue management, security, events, and other areas of the business</p><p></p><p><br>
At Under Armour, we believe in the power of sports to inspire and unite. We are obsessed with helping athletes &mdash; and each other &mdash; push beyond limits, on the field and in life. As a Community Experience Coordinator, you&rsquo;ll play a vital role in bringing that belief to life every day.</p><p></p><p><br>
By shaping first impressions, supporting teammates, and creating an environment where everyone feels welcome, you&rsquo;ll help fuel the energy, focus, and drive that powers our brand. This role is more than reception &mdash; it&rsquo;s about building community, amplifying our culture, and delivering an experience that reflects who we are.</p><p></p><p><br>
Here, you&rsquo;ll have the opportunity to grow your career across operations, events, and other parts of the business while being part of a team united by passion, performance, and purpose.</p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Your Impact</b></h2></div><div><ul><li>Act as the face of the building, greeting all guests and teammates with warmth, professionalism, and hospitality.</li><li>Provide white-glove service by assisting visitors with wayfinding, answering questions, and coordinating with hosts to ensure smooth arrivals and departures.</li><li>Manage the guest management system, including pre-registration, check-in, and badge printing.</li><li>Collaborate with security teams to maintain safety and access protocols while ensuring a welcoming environment.</li><li>Stay informed on the daily events schedule in partnership with the venue management team, ensuring smooth guest flow and timely support.</li><li>Support event operations by staffing registration desks, directing attendees, and assisting with guest logistics.</li><li>Troubleshoot guest and teammate issues promptly, escalating when necessary.</li><li>Maintain the front desk and surrounding areas as organized, polished, and aligned with our brand standards.</li><li>Provide operational and administrative support as directed by the Manager, Venues.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>High School diploma preferred. Equivalent work experience considered.</li><li>Some College or coursework a plus</li><li>Experience in hospitality, guest services, front-of-house operations, or a related customer-facing role.</li><li>Experience working in a fast-paced, professional environment with a focus on service excellence.</li><li>Proficiency with standard business software (e.g., Microsoft Office, Outlook, Teams).</li><li>Strong interpersonal and communication skills with the ability to connect with a wide range of people.</li><li>Proven ability to deliver high-touch service with professionalism and discretion.</li><li>Highly organized, detail-oriented, and proactive in anticipating needs.</li><li>Collaborative mindset with the ability to work across operations, security, and event teams.</li><li>Prior experience supporting corporate events or venue operations.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Workplace Location</b></h2></div><div><ul><li><b>Location: </b>Baltimore, MD</li><li><b>Work Schedule:</b><b> </b>5x Per Week In Office</li></ul><p></p><p><br>
Sponsorship Eligibility: (US ONLY) UA does not offer sponsorship of job applicants for employment-based work authorization for this position at this time.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Relocation</b></h2></div><div><ul><li>
No relocation provided</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Base Compensation</b></h2></div><p></p><div><p><br>
 <b>$16.04</b>-<b>$20.06</b> <b>USD per hour</b></p><p>
Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits &amp; Perks</b></h2></div><div><ul><li>
Paid &quot;UA Give Back&quot; Volunteer Days: Work alongside your team to support initiatives in your local community</li><li>
Under Armour Merchandise Discounts</li><li>
Competitive 401(k) plan matching</li><li>
Maternity and Parental Leave for eligible and FMLA-eligible teammates</li><li>
Health &amp; fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Our Commitment to Equal Opportunity</b></h2></div><div><p>
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.</p></div></div></div>

Community Experience Coordinator

Johns Hopkins University

<div><p>Working with faculty, Clinic Manager and Clinic Supervisor, we are seeking an <b>Ophthalmic Technician </b>whose primary role is to provide technician/clinical support to physicians.</p><p></p><p><br>
Secondary responsibilities include limited administrative duties such as responding to messages from patients and physicians and assisting with patient requests for refills, forms completion and prior authorizations.</p><p></p><p><br>
The Wilmer Eye Institute of Johns Hopkins University has an exciting opportunity for exceptional candidates to train for a career as an Ophthalmic Technician, no experience required. Start your career in Ophthalmology with one of the leading organizations in delivering state-of-the art eye care, training future healthcare leaders, and conducting cutting-edge research. We have a robust training program that will provide you with a strong foundation to pursue a multitude of career paths beyond Ophthalmic Technician such as Clinic Manager, Ophthalmic Clinic Supervisor, Assistant Administrator, Orthoptist, Optometrist, Marketing, IT, and Research, to name a few. This is also an opportunity for pre-med students to gain clinical experience during their gap year or prior to applying to medical school, as well. No evening or weekend work required. Follow this link to learn more, https://www.hopkinsmedicine.org/wilmer/education/clinical-training/ophthalmic_technician.html</p><p></p><p><b><br>
Specific Duties &amp; Responsibilities</b></p><p></p><p><i><br>
Clinical</i></p><ul><li>
Records patient history including chief complaint, information on ocular history, past surgeries, medical condition, medications taken, allergies, learning assessment, falls risk and family history.</li><li>
Checks pupil response to light by shining light into eye and watching speed with which pupils constrict, checks for afferent pupillary defect.</li><li>
Measures central visual field using Amsler Grid.</li><li>
Instills eye drops under physicians&rsquo; direction.</li><li>
Measures and records distance and near visual acuity.</li><li>
Measures and records intraocular pressure using applanation tonometry (i.e. Goldman tonometer), pneumatic tonometry, or Schiotz-type indentation tonometer.</li><li>
Performs Humphrey visual field testing; refers patients for further testing where appropriate.</li><li>
Performs OCT&rsquo;s.</li><li>
Performs IOL Master measurements to prepare patients for cataract surgery.</li><li>
Performs Pentacam measurements.</li><li>
Performs accurate refractions.</li><li>
Tests color vision, depth perception (stereopsis).</li><li>
Screens for presence of ocular motility disorders.</li><li>
Uses slit lamp to examine eye surface.</li><li>
Performs special testing like Bright field Acuity Testing; otential Acuity Meter; and pachymetry.</li><li>
Performs basic maintenance or repair of clinical equipment.</li><li>
Compiles and enters data for clinical studies; may participate in other clinical research projects.</li><li>
Teaches patients how to insert and remove contact lenses correctly, and proper handling techniques.
</li><li>Performs ultrasound scans by measuring the axial length of the eye using various A-Scan ultrasound units. Recognizing difficult scans and adjusting unit as needed in patient with high myopia, high hyperopia, poor fixation nystagmus retinal detachments, corneal problems, and intraocular lenses already in place.
</li><li>Performs accurate keratometry readings adjusting keratometer reading if unobtainable.
</li><li>Calculates intraocular lens power using various formulas to fit patient&rsquo;s needs and situations, either manually or by computer.</li><li>
Takes fundus photos as needed.</li><li>
Assist with in office procedures.</li><li>
Responsible for exam room supply maintenance.</li><li>
Ensure medication expiration dates are current.</li><li>
Responsible for maintaining and sterilization of instruments.</li><li>
Disinfect and maintain examination rooms.</li><li>
Understand and practice the fundamentals of microbial control.</li>
Maintains refrigerator logs, sharps container, etc.<br>
<li>
</li></ul><p></p><br>
<p><i>Nonclinical</i></p><ul><li>
Duties may include, but are not limited to the following,</li><li>
Responsible for epic in-basket messages (clinical support pool) and patient questions.</li><li>
Process refill requests.</li><li>
Prior authorizations for upcoming in office procedures.</li><li>
Prior authorizations for medications.</li><li>
Provide support to front desk staff by assisting in triage scheduled appointments, respond to patients&rsquo; clinical questions and explain technician related concerns to front desk staff.</li><li>
Managing and ordering medications for intraviteral injections.</li><li>
Assist with tracking and processing of forms request (ie MVA, disability, FLMA).</li><li>
Provide input on templates/schedules to maximize patient flow and physician efficiency.</li><li>
Maintain general medical knowledge of ocular anatomy and physiology, systemic diseases, ocular diseases and ocular emergencies.
</li><li>Maintain required (COA) ophthalmic technician certification.</li>
This position is also responsible for other duties as assigned.<br>
<li>
</li></ul><br>
<br>
<b>Minimum Qualifications</b><br>
<ul><li>
High School Diploma or graduation equivalent</li><li>
Must obtain Certified Ophthalmic Assistant (COA) from Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) within 18 months ofstart date.
</li><li>CPR certification also required.</li><li>
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.</li></ul><p></p><p><br>
Classified Title: Ophthalmic Technician Assistant<br>
Job Posting Title (Working Title): Ophthalmic Technician (Ophthalmology)
<br>
Role/Level/Range: ACRO40/E/02/CD
<br>
Starting Salary Range: <b>$17.20 - $30.30 HRLY (Targeted salary: $23.22 to $34.02; Commensurate w/exp.)</b><br>
Employee group: Full Time<br>
Schedule: Monday-Friday, 8:30 am - 5:00 pm<br>
FLSA Status: Non-Exempt<br>
Location: School of Medicine Campus<br>
Department name: SOM Oph Glaucoma
<br>
Personnel area: School of Medicine</p></div><p></p>

Ophthalmic Technician (Ophthalmology)

Planned Parenthood of Maryland Inc.

<div>
 Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about their reproductive health, family planning options, and sexuality.
 <br/>
 <br/>
 <strong>
  Why Join us?
 </strong>
 As a Call Center Associate (CSA) with PPM, you will be a part of a passionate team that plays a vital role in the lives of others! And joining PPM, means joining a culturally diverse team that includes some of the best nurses, doctors, clinic managers and business office staff. If you want to be a part of a passionate and diverse group - we are looking for you!
 <br/>
 <br/>
 Job Description:
 <br/>
 <br/>
 Under the direct supervision of the Call Center Manager, the Call Center Associate (CSA) is responsible for providing high quality telephone contact and assistance for clients regarding Planned Parenthood of Maryland (PPM) services, payment options, insurances, hours, locations, and other inquiries. The focus is on outstanding client satisfaction while maintaining or exceeding PPM productivity and customer service standards.
 <br/>
 <br/>
 This position is a Hybrid role: 2-weeks onsite training, 1-week onsite orientation, and at least 1 day per month in office.
 <br/>
 <br/>
 Full-time hours: M-F and some Saturdays (8:00am-5:30pm)
 <br/>
 <br/>
 Pay Rate: $16-$18 per hour
 <br/>
 <br/>
 <strong>
  Overview of Job Duties:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   All duties and responsibilities are performed in a professional and customer service-oriented manner in compliance with PPM's Manual of Medical Standards and Guidelines, PPM policies and procedures, and State and Federal regulatory requirements.
  </li>
  <li>
   Demonstrate proficiency in use of telephone system and insurance verification processes.
  </li>
  <li>
   Answer phones for multiple sites in a timely, consistent, customer-friendly manner, responding to client requests and inquiries.
  </li>
  <li>
   Manage high volume of calls daily and prioritize any required follow-though.
  </li>
  <li>
   Respond to callers' basic questions and resolve issues using agency resources in accordance with PPM protocol.
  </li>
  <li>
   Transfer calls to appropriate staff and/or departments as well as take messages as indicated by protocol.
  </li>
  <li>
   Schedule appointments in Epic system according to PPM protocol and demonstrate knowledge of PPM protocols and services to provide basic assessment for the purpose of scheduling visits.
  </li>
  <li>
   Collect insurance information as appropriate, and ensure patients are aware of estimated financial responsibility at the time of scheduling. Responsible for the timely verification and authorization of insurance for patients by phone or online.
  </li>
  <li>
   Resolves any issues with coverage and escalates complicated issues to a supervisor.
  </li>
  <li>
   Clearly documents benefit information in Epic and communicates this information to health center staff.
  </li>
  <li>
   Provides accurate financial counseling for patients regarding their estimated cost of services before the patient arrives for their appointment. Instruct clients on all information/documents that are needed to be brought to their appointment. Respond effectively and appropriately to patients with difficult situations that require further attention in accordance with PPM protocol.
  </li>
  <li>
   Perform data entry into Epic for patient demographic information, fee assessment, insurance/pharmacy information and visit information as appropriate.
  </li>
  <li>
   Work as part of medical services team to meet established productivity standards for patient numbers, quality, and customer service. Meet productivity standards specific to call center.
  </li>
  <li>
   Assist in identifying issues and trends and make recommendations to help improve overall customer service experience. Participate in training sessions, including computer-assisted learning, as required.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Service:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrates PPM customer service standards
  </li>
  <li>
   Demonstrates social perceptiveness and being service-oriented
  </li>
  <li>
   Demonstrates a cooperative and courteous attitude
  </li>
  <li>
   Demonstrates excellent written and verbal and phone communication skills
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required.
  </li>
  <li>
   One year of work experience in an out-patient clinical setting or a healthcare setting performing back or front office medical assistant duties required
  </li>
  <li>
   Ability to read, write, and speak English fluently required
  </li>
  <li>
   Ability to read, write, and speak Spanish fluently required
  </li>
  <li>
   Experience working in Epic is highly preferred
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical, Dental, and Vision insurance
  </li>
  <li>
   Flexible Spending Account
  </li>
  <li>
   Life, AD&amp;D Insurance
  </li>
  <li>
   Short-Term and Long-Term Disability
  </li>
  <li>
   Paid Time Off (PTO) and Paid Holidays
  </li>
  <li>
   Employee Assistance Program.
  </li>
  <li>
   401(k) Retirement Plan
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Equal Opportunity Statement:
 <br/>
 <br/>
 Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.
 <br/>
 <br/>
 This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.
 <br/>
 <br/>
 Applicants must pass Criminal Background Screening and the Right to Work in the United States.
 <br/>
 <br/>
 PPM Requires COVID-19 Vaccination as part of Employment.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Call Center Associate (Full-Time $16-$18/hr) Bilingual Preferred

Independent Security Evaluators

<div><p>ISE is seeking an Associate SaaS Application Support Engineer to join our team. Your role will be to provide technical assistance and quality assurance for our clients as they leverage our platform. You will be working primarily as technical support with a team that values integrity, quality, dedication, and education as we continue to build our platform.</p><br>
<p></p>
<p><b>
What you&rsquo;ll do at ISE:</b></p>
<ul>
<li>Monitor support channels for client service requests during normal business hours</li>
<li>Contribute manual and automated testing during the QA cycle</li>
<li>Synthesize client asks into reports/queries</li>
<li>Investigate technical issues that our clients encounter and respond accordingly</li>
<li>Escalate issues to the development and devops teams as needed, providing detailed steps to reproduce, pertinent system logs, and steps to reproduce</li>
<li>Contribute to helpdesk documentation as new issues arise or new solutions are dis-covered</li>
<li>Manage and monitor the backlog of service tickets</li>
<li>Attend standing meetings with clients to discuss issues and maintain clients relations</li>
<li>Test new releases and provide input to potential support issues</li></ul><br>
<p></p>
<p><b>
What you bring to the table:</b></p>
<ul>
<li>1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services OR a bachelor's degree or certification in a relevant technical field</li>
<li>Professional written and interpersonal skills are essential when communicating with customers and clients</li>
<li>Ability to prioritize and manage several milestones and tasks efficiently</li>
<li>General fluency in various technical domains</li>
<li>Experience with SQL and some knowledge of common programming languages</li>
<li>Familiarity with cloud watch logs and browser development tools</li></ul><br>
<p></p>
<p><b>
Nice to have:</b></p>
<ul>
<li>RDBMS database experience</li>
<li>Experience with manual regression testing</li>
<li>AWS Certification or other certification in relevant computer technology</li>
<li>Knowledge of common network protocols like HTTP, TCP, DNS, etc</li>
<li>Familiarity with Selenium/Selenide automated testing</li>
<li>Jira Service Management/Confluence or similar support platforms experience</li>
<li>Experience working with the Software Development Lifecycle</li>
<li>Located in Baltimore, Maryland or southern California to better serve our clients</li></ul><br>
<p></p>
<p><b>
Salary:</b></p>
<p>
$55K-$75K, according to experience</p><br>
<p></p>
<p><b>
If you don't think you meet all of the criteria above but are still interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.</b></p><br>
<p></p>
<p><b>
What we bring to the table:</b></p>
<ul>
<li>Check out joinise.io for full details</li>
<li>Work that matters; projects that impact people&rsquo;s everyday life and wellbeing</li>
<li>Quality, integrity, dedication, and education: our core values</li>
<li>Life balance: flexible schedule, work from home options, unlimited vacation</li>
<li>$0 health premium plan option, including spouse and family</li>
<li>Opportunities to research and publish, speak at major security events and conferences</li>
<li>Leadership and peers that support and mentor you: your growth is our growth, your success is our success</li>
Relaxed and fun environment: ditch the suit and tie, sit or stand at your desk or find a sofa<br>
<li>
</li></ul><p><b>How you&rsquo;ll learn at ISE:</b></p>
<p>
Everyone has a mentor, or two or three sometimes. We hold you and ourselves accountable for your advancement. You&rsquo;ll learn directly from your mentor, your colleagues, resources vetted by the team, and at regular firetalk lunches by your peers &ndash; oh, and lunch is on us once a week in the office. You also have access to paid training, workshops, university courses, certification courses, and we&rsquo;ll pay for the certs too. Want to learn a new skill that you aren&rsquo;t currently using but want to? Great! Innovation is key&ndash;new technology is important.</p><p><br>
</p><p><b>About ISE:</b></p>
<p>
ISE is an independent security consulting and software firm headquartered in Baltimore, Maryland, dedicated to securing high value assets for global enterprises and performing groundbreaking security research. Using an adversary-centric perspective driven by our elite team of analysts and developers, we improve our clients&rsquo; overall security posture, protect digital assets, harden existing technologies, secure infrastructures, and work with development teams to ensure product security prior to deployment. Our team enjoys working in a creative, educational, and comfortable environment where they can thrive professionally.</p><br>
<p></p>
<p><b>
Building a Better Community:</b></p>
<p>
We value different viewpoints and fresh perspectives. We embrace people who challenge our thinking and question the status quo. We are opposed to narrow minded, exclusionary, and discriminatory viewpoints or practices that inherently undermine our creative process, hinder growth, and impede innovation.</p><br>
<p></p>
<p><b>
Need more info?</b></p>
<p>
Be sure you spend some time at www.ise.io. Make sure you look through all the perks on the Careers page, then check out our Research and Blog, our events page for the IoT Village, and About page. Follow us on Twitter @ISEsecurity and @IoTvillage</p></div>

Current Opening: Associate SaaS Application Support Engineer REMOTE

Evergreen Nephrology

<div><p><b>Who You Are</b></p>
<p>
You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You're excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change.
</p><p><b>Who We Are</b></p>
<p>
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.</p>
<p>
We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients.</p>
<p>
We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.</p>
<p><b>
Your Role</b></p>
<p>
As a Nurse Care Manager with Evergreen Nephrology, you are responsible for managing an assigned patient panel and addressing each patient's specialized needs based on their individual conditions, healthcare needs, goals, and wishes. You will collaborate with a team of physicians, Advanced Practice Providers (APPs), and Interdisciplinary Team (IDT) members. Nurse Care Managers at Evergreen often focus on patients targeted for specific programs such as Chronic Complex Care Management, Compassionate Care Management, Post Acute Care, Transitions of Care, and CKD Management.
</p><p>While our Nurse Care Manager positions are <b>fully remote</b>, this specific position will support patients in the Eastern Time Zone and must be able to work 8:30a - 5p EST.
</p><p><b>Role Responsibilities</b></p>
<p>
Some responsibilities may vary based on specific patient programs, but this role's primary duties include the following:</p>
<ul>
<li>Managing the overall care management of patient panel by leveraging experience, expertise, and knowledge in both the nursing field and value-based care operations.</li>
</ul><ul><li>Establishing trusting and empathetic relationships with patients and families to provide clinical and emotional support and foster collaboration throughout their care journey.</li>
</ul><ul><li>Serving as an advocate and community liaison for patients to ensure proper and timely resources and support while navigating the health care system and maintaining compliance with the primary care team's/nephrologist's treatment plan.</li>
</ul><ul><li>Performing assessments and identifying the needs, including social determinants of health, of panel patients and caregivers based on values, care goals, and individual preferences, and translating these into patient-centric actionable care plans through comprehensive evaluations.</li>
</ul><ul><li>Coordinating the interdisciplinary approach to achieving continuity of care and reducing fragmentation, focusing on kidney disease progression management, utilization management, and provider coordination through active care plan management.</li>
</ul><ul><li>Monitoring and evaluating the effectiveness of care management plans regularly, modifying interventions as necessary.</li>
</ul><ul><li>Following evidence-based care management guidelines and established workflow protocols to deliver high quality, efficient, patient-centered care that aligns with Evergreen's goals, quality metrics, and regulatory and payer requirements.</li>
</ul><ul><li>Collaborating with physician partners, community providers, APPs, and other clinical disciplines to create, implement, and manage integrated care plans.</li>
</ul><ul><li>Identifying cost-effective measures for patients that support value-based care goals of improving patient outcomes and quality while effectively managing resource utilization.</li>
</ul><ul><li>Facilitating patient and caregiver education on treatment options and empowering patients to make informed decisions about their care.</li>
</ul><ul><li>Supporting seamless transitions of care as patients move between care settings, proactively addressing potential barriers and collaborating with IDTs.</li>
</ul><ul><li>Actively participating in clinical huddles, and patient care conferences for patients under your care management as needed.</li>
</ul><ul><li>Engaging in continuous, organizational process improvement to identify opportunities for improvement and execute action plans to optimize care management workflows, patient engagement processes, customer/patient care efforts, and other protocols.</li>
</ul><ul><li>Preparing reports and other deliverables to communicate program changes or developments to appropriate stakeholders.</li>
</ul><ul><li>Collecting data to prepare and deliver reports alongside program leaders on program success, patient outcomes, and patient/caregiver satisfaction.</li>
</ul><ul><li>Other duties consistent with this role, as assigned.</li></ul><br>
<p></p>
<p><b>
Required Qualifications</b></p>
<ul>
<li>Associate degree in nursing
</li></ul><ul><li>Current RN License is required, Compact License preferred</li>
</ul><ul><li>Care management experience required</li>
</ul><ul><li>Certified Case Manager preferred</li>
</ul><ul><li>Intermediate skills with MS Office Suite of products including Outlook and Teams</li>
</ul><ul><li>Able to work effectively in a primarily remote environment:
<ul><li>Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended</li>
<li>Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role</li>
<li>Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information</li>
</ul>
</li></ul><p><b>Compensation</b></p>
<p>
The pay range for this role is $90,000 to $103,000 annually. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors. This role is also bonus eligible.
</p><p><b>Benefits</b></p>
<p></p>
<p>Evergreen Nephrology's total rewards program is designed to support you in and outside of work. You can expect:</p>
<ul>
<li>Paid time off starting at 4 weeks for full-time employees</li>
</ul><ul><li>12 paid holidays per year</li>
</ul><ul><li>Medical, dental, vision and life insurance, including an HSA with employer match</li>
</ul><ul><li>Reimbursement for continuing medical education for eligible roles</li>
</ul><ul><li>A 401(k) program where Evergreen matches up to 4% of contributions</li>
</ul><ul><li>Paid parental leave</li>
</ul><ul><li>A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology</li></ul><br>
<p></p>
<p>
Evergreen Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other protected category under local, state or federal laws.</p>
<p>
If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process, please contact us for assistance at recruiting@evergreennephrology.com.</p></div>

Nurse Care Manager - Eastern Time Zone

InVita Healthcare Technologies

<div><p><b>About InVita Healthcare Technologies</b><br>
InVita Healthcare Technologies is a leading software provider for complex medical, forensics, and community care environments. We build specialized, highly configurable, and integrated systems that support hospitals, blood centers, donation organizations, public health labs, and forensic labs. InVita is the clear leader in the blood, implant, organ procurement, DNA, and Forensic software markets. Our software solutions have built-in compliance safeguards that streamline processes and enable quick and efficient information exchange with better decision making. For more information about our software solutions, please visit <b>invitahealth.com</b><b>.</b></p><p></p><p><b><br>
Job Title:</b><b> </b>Technical Program Manager<br>
<b>Department:</b><b> </b>Security &amp; Compliance<br>
<b>Reporting to</b><b>: </b>Chief Information &amp; Security Officer<br>
<br>
<b>Location:</b> Baltimore, MD. This is a hybrid role with 3-days per week required to be worked in the Baltimore, MD office.<br>
<br>
<b>Hours of work:</b> Typical hours of work are from 8:30 AM until 5:30 PM local time Monday through Friday. Flexibility of Working Hours dependent on location. Additional hours may be necessary as needed. This position is exempt from overtime.<br>
<br>
<b>Compensation</b>: $60,000-$90,000 annually.<br>
<br>
<b>Who we are:</b><br>
InVita develops specialized medical software for regulated industries that support the advancement of public health and safety. We are the acknowledged leader in the markets we serve. Our subject matter expertise is unmatched in the industry and our products are used by public health and medical professionals across the globe. We have employees spanning across the US and two main offices (Baltimore &amp; Los Angeles).<br>
<br>
<b>Overview:</b><br>
The Technical Program Manager (TPM) at InVita plays a critical role in driving security and compliance efforts by blending deep technical and domain knowledge with robust operational management skills. This role is central to managing project prioritization, resource allocation, and ensuring adherence to cross-functional policies amidst shifting priorities. The TPM is tasked with resolving conflicts over timelines and resources, ensuring that all projects are well-planned, documented, and appropriately scoped. By promoting ongoing planning and proactive project management, the TPM is key to enhancing operational efficiencies and spearheading strategic initiatives in collaboration with internal stakeholders.<br>
<br>
<b>Essential Functions:</b></p><ul><li><b>
Project Coordination and Reporting: </b>Act as the primary technical liaison for project initiatives across departments, utilizing Atlassian JIRA and Service Desk to maintain project transparency and support decision-making with detailed progress reports.</li><li><b>
Monitor project elements:</b> Oversee critical project metrics such as backlog, throughput, and customer satisfaction through analytical dashboards, adjusting project strategies based on trends to improve outcomes. Surface status and blockers via automation.</li><li><b>
Project Management and Conflict Resolution: </b>Manage all aspects of project execution, from detailed planning and risk management to resolving conflicts in resources and timelines, ensuring project quality and adherence to long-term strategic goals.</li><li><b>
Expertise Development: </b>Cultivate a deep understanding of InVita&rsquo;s products to influence and enhance product strategies and improvements.</li><li><b>
Additional Duties:</b> Support other cross-functional initiatives as assigned (examples: MFA rollout, endpoint posture improvements, vulnerability/remediation programs, QA process modernization, incident response workflow operationalization, customer-driven security commitments).</li></ul><p><b><br>
Required Qualifications:</b></p><ul><li><b>
Educational and Professional Background: </b>Bachelor&rsquo;s degree in Program Management, Information Systems, or related field required; PMP or CSM certifications strongly preferred; any security credentials are a plus. Minimum of 3-5 years&rsquo; experience in technical program management, preferably in healthcare or related industries, with a proven track record of leading complex projects to successful completion.</li><li><b>
Methodological and Technical Proficiency: </b>Strong proficiency in project management methodologies such as Kanban, Agile, and Waterfall, and tools including Atlassian JIRA, ServiceDesk, Microsoft Excel and PowerBI, with flexibility to adapt these to varying project needs.</li><li><b>
Analytical and Problem-Solving Skills:</b> Demonstrated analytical prowess with a solid ability to address problems comprehensively and efficiently.</li><li><b>
Communication and Interpersonal Skills: </b>Exceptional verbal and written communication skills necessary for effective leadership and stakeholder engagement. Must be capable of articulating complex information clearly and influencing decision-making across all company levels.</li><li><b>
Adaptability and Work Ethic:</b> Highly adaptable to changing business demands, with a meticulous and organized approach to work.</li></ul><p><b><br>
Physical Demands and Work Environment:</b><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.</p><ul><li>
While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required.</li><li>
Additionally, the employee is regularly required to talk or hear.</li><li>
The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls.</li><li>
The employee is occasionally required to stand, walk, sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.</li><li>
The employee must occasionally lift and/or move up to 15 pounds.</li><li>
Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.</li><li>
The noise level in the work environment is usually moderate.</li></ul><p><i><br>
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments.</i><br>
<br>
<i>This document does not create an employment contract, implied or otherwise, other than an &quot;at-will&quot; relationship.</i><br>
<br>
<i>InVita provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</i></p><b><br>
The pay range for this role is:</b><br>
60,000 - 90,000 USD per year(Maryland)</div>

Technical Program Manager

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