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Hilton

<div><p>Front Desk Supervisor</p><p>
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul><b>What are we looking for?</b><p><br>
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Desk Supervisor

Millennium Plaza Downtown Dubai

<div><p>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent – UAEN

Millennium Place Barsha Heights

Front Desk Agent

Sonder

<div><div>Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service &mdash; all delivered through a single, beautifully integrated experience.</div><div><br>
Our properties are located in the world&rsquo;s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay &mdash; from self check-in to 24/7 support &mdash; making every detail of travel easier, more flexible, and more inspiring.</div><div><br>
In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to <div>Marriott.com</div> and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world&rsquo;s largest travel loyalty platform &mdash; unlocking exciting new possibilities for our guests and employees.</div><div><br>
Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand &mdash; and we&rsquo;re building something that&rsquo;s reshaping the future of travel.</div><div></div><div>
Life at Sonder</div><div>
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It&rsquo;s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out <div>this article</div> to find out more about our Culture and Principles.</div><div></div><div>
Our Front Desk Hospitality Agents are the face of Sonder and live our leadership principle &ldquo;Extend Hospitality to All.&rdquo; This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. If you&rsquo;re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we&rsquo;d love to hear from you!</div><div></div><div>
The Opportunity:</div><ul><li><div>
Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.</div></li><li><div>
Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.</div></li><li><div>
Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.</div></li><li><div>
Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.</div></li><li><div>
Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.</div></li><li><div>
Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required</div></li><li><div>
Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.</div></li><li><div>
In markets where applicable you will also be required to; set up the breakfast buffet and tables, help serve and take care of the breakfast and to respect HACCP</div></li></ul><div></div><div>
Who We Look For:</div><ul><li><div>
Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.</div></li><li><div>
Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.</div></li><li><div>
Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to &ldquo;get it done&rdquo; for our guests.</div></li><li><div>
Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.</div></li><li><div>
Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.</div></li><li><div>
Flexible schedule and open to working evenings, weekends, and holidays.</div></li><li><div>
Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.</div></li><li><div>
Proficiency in languages other than English is an asset.</div></li><li><div>
This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).</div></li><li><div><i>
This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations).</i></div></li></ul><div></div><div>
Benefits</div><div>
We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:</div><ul><li><div>
Competitive compensation</div></li><li><div>
Medical, dental and vision insurance (where applicable)</div></li><li><div>
Flexible vacation</div></li><li><div>
Wellness and volunteering days</div></li><li><div>
Annual free credits and discounts to stay in Sonders</div></li><li><div>
Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork</div></li></ul><div></div><div>
Learn More About Sonder</div><ul><li><div><div>
Corporate Responsibility &amp; Sustainability</div></div></li><li><div><div>
Data Privacy Policy</div></div></li><li><div>
Blog:<div> Sonder Stories</div></div></li><li><div>
Instagram: <div>@sonderstays</div></div></li></ul><div></div><div>
Equal Opportunity</div><div>
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. <i>Extend Hospitality To All </i>is one of Sonder&rsquo;s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.</div><div></div><div>
As part of our commitment to creating a workplace open to all, we have created <i>Sonder Circles</i>, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.</div><div></div><div>
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to <div>recruiting@sonder.com</div>.</div></div>

Front Desk Hospitality Agent

Holiday Inn Express Dubai Internet City

<p>We are seeking a highly organized and detail-oriented Front Office Supervisor to join our team at Holiday Inn Express Dubai Internet City. In this pivotal role, you will oversee the daily operations of the front desk, ensuring an exceptional experience for our guests while leading and mentoring the front desk staff.</p><p><b>Responsibilities:</b></p><ul><li>Supervise and coordinate daily front desk operations, including staff scheduling, training, and performance management</li><li>Ensure outstanding guest service by addressing guest inquiries, resolving issues, and maintaining high service standards</li><li>Implement and maintain effective front desk procedures and policies, optimizing efficiency and guest satisfaction</li><li>Monitor daily transactions and ensure accurate billing procedures while maintaining confidentiality</li><li>Foster a positive and collaborative team environment through regular feedback and coaching</li><li>Conduct regular audits of the front desk area to ensure compliance with company policies and procedures</li></ul><p><b>Required and Preferred Qualifications</b></p><p>Required:</p><ul><li>3+ years of experience in a hospitality-related role, with at least 1 year in a supervisory capacity</li><li>Strong understanding of front desk operations and guest service principles</li><li>Proficiency in hotel management software and Microsoft Office Suite</li><li>Exceptional communication and interpersonal skills</li></ul><p>Preferred:</p><ul><li>Bachelor's degree in Hospitality Management or related field</li><li>Experience in a fast-paced hotel or customer service environment</li><li>Familiarity with revenue management and occupancy forecasting</li></ul><p>Technical Skills and Relevant Technologies</p><ul><li>Proficient in hotel management software (e.g., Opera, Sabre) and property management systems</li><li>Ability to quickly learn new technologies and software solutions</li><li>Strong analytical skills to monitor performance metrics and guest feedback</li></ul><p>Soft Skills and Cultural Fit</p><ul><li>Strong leadership abilities with a focus on team development and motivation</li><li>Excellent problem-solving skills and the ability to work in a dynamic environment</li><li>Commitment to delivering exceptional guest experiences with a friendly and approachable demeanor</li><li>Ability to handle stressful situations with professionalism and composure</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p><p>Experience:</p><ul><li>FO Supervisor: 1 year (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Front Office Supervisor

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25154419<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Maintaining Guest Services and Front Desk Goals</b></p>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul><p><br>
</p><p><b>Supporting Management of Front Desk Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p><br>
</p><p><b>Managing Projects and Policies</b></p>
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul><p><br>
</p><p><b>Supporting Human Resource Activities</b></p>
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Welcome Desk Manager

<div><p>As a Data Entry Operator in the Front Office, your primary responsibility is to promptly send passport information of arriving hotel guests to the Police Department via email. This crucial task contributes to maintaining compliance and ensuring the smooth processing of guest information.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Update details of all in-house guests and events in the hotel on the Police computer.
</li><li>Ensure accurate passport scanning by Front Desk colleagues, promptly reporting any errors to your manager.</li>
<li>Timely update of information, minimizing backlog at the Front Desk.
</li><li>Input details into the Police computer with precision, adhering to established standards by the Police (CID) Department.
</li><li>Verify and reconcile guest counts between the police system and Opera PMS, promptly resolving any discrepancies.
</li><li>Maintain organized filing of documents.
</li><li>Provide courteous and prompt service when handling guest requests and complaints.
</li><li>Develop a comprehensive knowledge of room rates, locations, and types.
</li><li>Maintain a clean and pleasant appearance, reflecting a positive image to guests.
</li><li>Attend daily briefings, offering feedback on the shift&rsquo;s occurrences.
</li><li>Participate in regular departmental meetings, contributing to the improvement of departmental operations and guest services.
</li><li>Assist the Front Desk as needed.
</li><li>Deliver prompt, courteous, and efficient service to guests throughout their stay, ensuring high customer satisfaction.
</li><li>Conduct in-room and hotel familiarization, assisting guests with inquiries and requests related to hotel activities.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Data Entry Operator - UAEN

Explore 483+ Front desk attendant in Dubai this October. Find roles across top companies and apply now to boost your career.