receptionist

housekeeping attendant

office manager

hostess

guest service agent

front desk attendant

Accor Group

Job Title Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Job Description Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Role Purpose M venpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination. Employment Overview Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 6000-7500 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities * Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions * Allocate rooms, update guest profiles, and handle special requests and VIP arrivals * Resolve guest complaints with a helpful, calm, and professional approach * Monitor and support team performance through on-the-job coaching and daily briefings * Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately * Maintain up-to-date shift reports, logbooks, and issue tracking * Collaborate with housekeeping, F&amp;B, and other departments for efficient guest service delivery * Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts * Practice and promote upselling techniques during guest interactions * Maintain grooming and presentation standards while supporting brand values and core behavior * Be prepared for emergencies by following fire safety, health, and hygiene protocols * Participate in training programs and encourage knowledge sharing within the team * Carry out other duties as assigned by management to ensure smooth hotel operations Candidate Requirements * Diploma in Hotel Management or related hospitality education * Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred * Familiarity with Opera PMS and hotel front office systems * Strong interpersonal and communication skills * Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus * Positive attitude, professional appearance, and ability to handle pressure * Detail-oriented and organized with a proactive approach to guest service Join Our Team Because * Work in an inclusive culture that celebrates individuality and fosters career growth * Be part of a property that blends classic M venpick hospitality with a modern guest experience * Access development programs through Accor Academies and internal mobility across 110+ countries * Enjoy staff discounts across Accor properties, F&amp;B outlets, and wellness programs * Contribute to sustainability and community initiatives through Planet 21 and Heartist values

Front Desk Supervisor

Grand Millennium Al Wahd...

As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.Key Job Responsibilities:Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure. Foster effective communication with all relevant departments to ensure seamless service delivery. Cultivate positive working relationships with the Front Office team. Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner. Stay updated on hotel and local services, providing information and addressing guest inquiries. Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution. Maintain awareness of guest profiles to personalize service. Ensure guests receive the expected accommodation and amenities. Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.Uphold environmental, health, and safety standards in alignment with organizational policies.Adhere to the company s environmental, health, and safety procedures and policies.

IHG Hotels & Resorts

Job Title
Front Desk Agent Luxury Hospitality Dubai, UAE
Job Description
Front Desk Agent Luxury Hospitality Dubai, UAE Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Front Desk / Guest Services Salary: 3500 5000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Role Summary The Front Desk Agent at InterContinental Hotels Group Dubai Festival City will be the first point of contact for guests, delivering warm welcomes, efficient check-in and check-out processes, and professional service throughout the guest s stay. This role requires a passion for hospitality, attention to detail, and the ability to create a seamless and memorable experience for each guest in a world-class luxury hotel environment. What You ll Do * Greet guests with a friendly and professional demeanor upon arrival * Handle check-in and check-out processes efficiently in accordance with IHG standards * Respond promptly to guest inquiries about hotel services, facilities, and local attractions * Process reservations, room assignments, and billing accurately using hotel systems * Coordinate with other departments to ensure smooth guest service delivery * Resolve guest concerns and complaints professionally, escalating when needed * Maintain up-to-date knowledge of room availability, rates, promotions, and special offers * Promote hotel services and upsell room categories to maximize revenue * Follow all hotel policies, procedures, and safety regulations Ideal Profile * Minimum 2 years of experience in the service industry, preferably in a front desk or guest services role within a luxury hotel * Strong communication and interpersonal skills with fluency in English; additional languages are an advantage * Proficiency in Microsoft Office and hotel management systems such as Opera * Excellent organizational and teamwork abilities * Positive, proactive attitude with a passion for customer service Why Join Us InterContinental Dubai Festival City offers the opportunity to work in a prestigious hotel cluster with luxury, premium, and lifestyle brands. You will be part of a supportive team of over 1,200 colleagues, enjoy professional growth opportunities, and have access to exclusive staff benefits within the IHG Hotels & Resorts network. About the Company IHG Hotels at Dubai Festival City is a world-class destination featuring four distinct properties InterContinental, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites with over 1,600 rooms, 16 restaurants and bars, extensive event facilities, Spa InterContinental, and state-of-the-art leisure amenities. The brand has been a leader in global luxury hospitality since the 1940s, offering guests unforgettable experiences across cultures and continents.
Post Details

Front Desk Agent Luxury Hospitality Dubai, UAE

Job Title Front Desk Agent - Guest Services - Dubai Job Description Front Desk Agent - Guest Services - Dubai Position Overview Join the hospitality team at Sofitel Dubai as a Front Desk Agent, where you will be the face of our luxury service and the first point of contact for our guests. This guest-facing role is key to delivering an exceptional check-in and check-out experience while ensuring every visitor enjoys a seamless and personalized stay. Located in the heart of Dubai, this opportunity is ideal for individuals passionate about guest service, hotel operations, and front office administration. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Receptionist / Front Desk Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Key Responsibilities * Welcome guests with warmth and professionalism, ensuring smooth check-in/check-out procedures * Manage room allocations, guest folios, payment processes, and hotel system records (Fidelio/PMS) * Coordinate with Housekeeping and other departments to fulfill guest room requests and VIP preferences * Handle inquiries, special requests, and complaints with a focus on guest satisfaction and service recovery * Monitor room availability and communicate updates to relevant teams * Promote hotel offerings, loyalty programs, and upsell opportunities during guest interactions * Ensure compliance with all CID, immigration, and financial procedures * Maintain daily logs, follow checklists, and attend line-up briefings with the front office team Candidate Requirements * 1-2 years experience in a guest-facing front office role, preferably in a luxury hotel environment * Working knowledge of hotel management systems (e.g., Fidelio, Opera) * Excellent communication skills and a guest-centric mindset * Proficiency in English; knowledge of additional languages is a plus * Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment * Team player with a positive attitude and high professional standards * Flexibility to work shifts, including nights, weekends, and holidays Life at Sofitel * Experience Accor s Heartist culture, where hospitality is a work of heart * Join a multicultural team with global opportunities for growth and development * Access hundreds of training programs and internal transfer pathways across Accor s 45+ brands * Enjoy employee benefits, career advancement support, and a respectful, inclusive work environment About the Company Sofitel is a prestigious brand under the Accor Group, known for blending French luxury with local culture. Located in Dubai, this Sofitel property exemplifies elegance, comfort, and innovation, offering team members the opportunity to grow within one of the world s leading hospitality groups. As part of the Accor family, employees benefit from international career mobility, continuous learning, and a supportive, diverse culture. Post Details

Front Desk Agent - Guest Services - Dubai

Hilton Hotels

As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audit procedures, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
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Achieve positive outcomes from Guest queries in a timely and efficient manner
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Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
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Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
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Demonstrate a high level of customer service at all times
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Attend appropriate training courses, when required, and assist with the Night Team s training and development efforts
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Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
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Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
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Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
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Comply with hotel security, fire regulations and all health and safety legislation
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Act in accordance with policies and procedures when working with front of house equipment and property management systems
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Follow company brand standards
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Assist other departments, as necessary
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Front Desk Agent (German/Russian Speaker)

Millennium Airport Hotel...

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.Key Job Responsibilities:Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.Safeguard guest privacy by refraining from disclosing any guest details.Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.Uphold environmental, health, and safety standards in alignment with organizational policies.Adhere to the company s environmental, health, and safety procedures and policies.

Front Desk Agent

Millennium Downtown Abu ...

Front Desk Agent - Part Time - UAE National

Explore 710+ Front desk attendant in Dubai this October. Find roles across top companies and apply now to boost your career.

710 front desk attendant jobs IN Dubai

Front Desk Supervisor

Front Desk Supervisor

Front Desk Agent Luxury Hospitality Dubai, UAE

Front Desk Agent - Guest Services - Dubai

Front Desk Agent (German/Russian Speaker)

Front Desk Agent

Front Desk Agent - Part Time - UAE National