receptionist

front office supervisor

office manager

guest service agent

head hostess

front desk host

TALENTMATE

A hospitality company in Dubai is seeking a Front Desk Representative to manage front-desk operations, ensuring an excellent experience for guests. Ideal candidates should have experience in front desk roles, exceptional communication skills, and the ability to multitask effectively. Responsibilities include managing check-ins, handling reservations, and supporting guests with requests. This is a full-time position offering opportunities for career advancement.

Front Desk & Guest Services Lead

Hilton

<div>Front Office Host (Receptionist)
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Host (Receptionist)

Sunset Hospitality Group

DescriptionMinimum 1-2 years of experience in similar position in hospitality industry (5* Hotel or resort)QualificationThe Hostess / Host is responsible to greet customers and to ensure that all guests receive an amazing experience from their first point of contact with the teamExperienceGood in EnglishGood communications SkillsInterpersonal SkillsBasic computer skills

Hostess

Accor

<div><div>Company Description</div> 
Banyan Group is one of the world&rsquo;s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. 
The Group&rsquo;s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. 
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a ﬁtness center and 7 dining options.<div> 
Job Description</div> 
Summary
The Resort Host is responsible for creating a positive first impression for guests by providing them with outstanding customer service throughout their stay. They greet guests, offer personalized assistance, provide information about the hotel&rsquo;s amenities, activities, and services, and ensure that all guest needs are met in a timely and professional manner. This role serves as a liaison between the guest and various hotel services, ensuring that every guest experience is seamless and memorable by creating a welcoming atmosphere, and anticipating guest needs from arrival to departure.
Responsibilities<ul><li>
Demonstrates Banyan Tree&rsquo;s brand service standards in all guest interactions.</li><li>
Escort guests and provide a brief orientation to the hotel&rsquo;s facilities and services.</li><li>
Offer tailored recommendations based on guest preferences, such as dining, activities, and spa services.</li><li>
Maintain open communication with guests, ensuring all questions are answered and concerns addressed.</li><li>
Address guest inquiries or complaints in a timely, professional manner and resolve any issues to the guest&rsquo;s satisfaction.</li><li>
Liaise with other departments (Housekeeping, Concierge, Spa, etc.) to ensure that any guest requests are fulfilled.</li><li>
Manage Accor enrolments and encourage guest enrolment to meet targets.</li><li>
Stay updated on all resort services, amenities, activities, and promotions to offer accurate and up-to-date information to guests.</li><li>
Maintain knowledge of local attractions and events to share with guests.</li><li>
Conduct courtesy calls to in-house guests and maintain records.</li><li>
Perform daily credit limit checks for in-house guests.</li><li>
Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions.</li><li>
Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li></ul><div> 
Qualifications</div> 
Experience<ul><li>
2 years minimum experience in a similar capacity within a luxury hospitality environment.</li><li>
Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.</li><li>
Proficient in English language (verbal &amp; written), Russian language proficiency is an asset.</li><li>
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</li><li>
Must be flexible in terms of working hours.</li><li>
A hospitality diploma is an asset.</li><li>
Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.</li><li>
Must have the ability to handle cash effectively and accurately.</li></ul><div> 
Additional Information</div> 
Why Join Us:
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success</div>

Resort Host

Studio Republik

JOB SUMMARYThe Head Host / Sales Manager leads the frontline hospitality and CRM operations, ensuring that every guest and member experiences the highest level of service, efficiency, and engagement. This role combines leadership, sales insight, and operational excellence to drive performance across the Host / Sales Team, supporting acquisition, retention, and satisfaction targets.DUTIES and RESPONSIBILITIES A. Leadership &amp; Team Management&middot; Lead, coach, and mentor the Host and Senior Host / Sales teams to achieve service and sales targets.&middot; Conduct daily briefs and weekly performance meetings to track KPIs.&middot; Manage scheduling, attendance, and coverage to ensure consistent member service.&middot; Monitor communication etiquette on community groups and ensure brand tone compliance.&middot; Drive engagement, morale, and motivation across the Host function.B. Sales &amp; Conversion Oversight&middot; Oversee lead management in Zoho CRM; ensure real-time updates and accuracy.&middot; Review Host performance on leads, tours, and conversions weekly.&middot; Support sales campaigns (e.g., 30/30 Challenge, Referral Drives, Privilee).&middot; Validate sales reports, ensuring all data aligns with dashboard metrics.&middot; Identify gaps in follow-ups or lead conversion and implement corrective actions.C. Customer Experience &amp; Complaint Resolution&middot; Ensure all member inquiries and service requests are handled within SLA.&middot; Manage escalations and ensure prompt resolutions in collaboration with CRM Lead.&middot; Implement the Host / Sales etiquette manual and service scripts across the team.&middot; Track satisfaction and feedback scores; plan corrective training if needed.&middot; Lead by example in handling VIP or sensitive member interactions.D. Operational Excellence&middot; Oversee front desk operations, daily attendance, and class booking accuracy.&middot; Coordinate with Facility, PT, and IT teams for maintenance, app, and access issues.&middot; Ensure all membership requests (freeze, transfer, cancellation) are processed timely.&middot; Review ticket reports in Zoho Desk to ensure closure and quality follow-up.&middot; Support the implementation of digital tools and CRM automation.E. Training &amp; Development&middot; Conduct monthly skill refreshers for Hosts / Sales team on service, sales, and CRM processes.&middot; Support onboarding of new Hosts / Sales team and ensure completion of their 30/60/90-day plans.&middot; Provide coaching sessions based on performance reports and service feedback.F. Reporting &amp; Analytics&middot; Prepare weekly Hosts / Sales team performance dashboards and share with Head of Sales.&middot; Highlight trends on member satisfaction, conversion rates, and ticket resolution.&middot; Recommend operational improvements based on data insights.Skills &amp; CompetenciesLeadership-Coaching, delegation, and motivation.Customer Service-Conflict resolution and empathetic communication.Sales Management-CRM data accuracy, conversion strategy.Operational-Process monitoring, reporting accuracy.Technical-Proficiency in Zoho CRM, Zoho Desk, and internal systems.Communication-Clear written and verbal communication.Decision-Making-Strong problem-solving under pressure.Teamwork-Cross-functional collaboration with Sales, PT, and Marketing.QUALIFICATIONS AND SKILLS&middot; Minimum 3&ndash;5 years of experience in customer service or hospitality.&middot; Minimum 2 years in a supervisory or leadership role.&middot; Proven background in fitness or membership-based environments.&middot; Bachelor&rsquo;s degree in Business, Hospitality, or Sports Management .&middot; Strong knowledge of CRM operations, ticketing systems, and client relations.Job Type: Full-timeWork Location: In person

Head Host / Sales Manager - Fitness Industry Experience

LIFE LINE HUMAN RESOURCE

We are hiring a charming and confident Hostess to be the first point of contact for guests at a fine dining restaurant. The ideal candidate will ensure smooth seating arrangements and deliver a welcoming guest experience.Key Responsibilities:<ul><li>Greet guests professionally and escort them to their tables.</li><li>Manage reservations and maintain guest seating lists.</li><li>Coordinate with service and kitchen teams for smooth operations.</li><li>Maintain a positive, guest-oriented attitude at all times.</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience in a fine dining or luxury restaurant.</li><li>Excellent communication and presentation skills.</li><li>Friendly personality and professional appearance.</li><li>Ready to join immediately or within short notice.</li></ul>Location: Oman, Muscat Salary: 220 OMRAccomodation Food is provided Visa: Provided Medical Insurance: ProvidedJob Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthWork Location: In person

Volante Life

We are seeking an experienced and professional Front Office Manager to oversee front desk operations in a high-end private residential apartment in Dubai. This role requires strong leadership skills, discretion, and a high level of service standards suitable for VIP residents.Key Responsibilities:<ul><li>Manage and supervise front office / reception team</li><li>Ensure smooth daily front desk operations</li><li>Handle resident relations and VIP guest concerns professionally</li><li>Oversee bookings, access control, and front office procedures</li><li>Coordinate with security, housekeeping, maintenance, and spa teams</li><li>Maintain accurate records, reports, and front office documentation</li><li>Implement and uphold service standards and SOPs</li><li>Train, schedule, and evaluate front office staff</li><li>Ensure confidentiality and professionalism at all times</li></ul>Requirements:<ul><li>Proven experience as a Front Office Manager or Senior Front Desk Supervisor</li><li>Background in luxury residential, hotel, or hospitality environment</li><li>Strong leadership, communication, and problem-solving skills</li><li>Excellent English communication skills (additional languages are an advantage)</li><li>Professional appearance and customer-focused mindset</li><li>Ability to handle VIP residents with discretion</li><li>Knowledge of booking systems and basic reporting tools</li><li>Experience working in Dubai is an advantage</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Front Office Manager: 2 years (Preferred)</li></ul>

Front Office Manager – Private Residential Apartment

Explore 443+ Front desk host in Dubai this January. Find roles across top companies and apply now to boost your career.

443 front desk host jobs IN Dubai

Front Desk & Guest Services Lead

Front Office Host (Receptionist)

Hostess

Resort Host

Head Host / Sales Manager - Fitness Industry Experience

Hostess

Front Office Manager – Private Residential Apartment