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guest services executive (front desk) - conrad abu dhabi etihad towers Jobs in Abu Dhabi

guest services executive (front desk) - conrad abu dhabi etihad towers

hr manager

front desk manager

Hilton Worldwide, Inc.

Overview <p>Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)</p><p>Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu Dhabi</p><p>A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p> Responsibilities <ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul> Qualifications <ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li><li>Previous experience in cash handling</li></ul> What will it be like to work for Hilton? <p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p> Job <p>Guest Services, Operations, and Front Office</p>

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Hilton

<div><p>Front Office Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)</p><p>
LXR Hotels &amp; Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests&mdash;and extraordinary opportunities for our team members.</p><p>
</p><p>A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.</p><p><br>
</p><p><br>
<b>What will I be doing?</b></p><p>
</p><p></p><p>As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><p>
</p><p></p><ul><li>Supervise the efficient operations of reception including check in/out procedures</li><li>
Support team members in handling guest requests and enquires to ensure a positive outcome is achieved</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>
Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow and adhere to company brand standards</li><li>
Assist other departments wherever necessary and maintain good working relationships with Team Members</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Front Office Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><p>
</p><ul><li>Previous experience in a customer-focused industry</li><li>
Desire to progress within the Hospitality industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous supervisory experience</li><li>
Previous experience in the hotel industry</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Office Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25174413<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property&rsquo;s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment to the owner and company.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
<p>OR</p>
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Leading Rooms Team</b></p>
<ul><li>Champions the brand&rsquo;s service vision for product and service delivery.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Monitors and promotes room rates, specials, and promotions at the residence.</li></ul><p><br>
</p><p><b>Managing Profitability</b></p>
<ul><li>Analyzes service issues and identifies trends.</li></ul>
<ul><li>Works with Rooms team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</li></ul>
<ul><li>Reviews and audits expenses.</li></ul><p><br>
</p><p><b>Managing Revenue Goals</b></p>
<ul><li>Monitors Rooms operations sales performance against budget.</li></ul>
<ul><li>Reviews reports and financial statements to determine Rooms operations performance against budget.</li></ul>
<ul><li>Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.</li></ul>
<ul><li>Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li></ul><p><br>
</p><p><b>Ensuring and Providing Exceptional Customer Service</b></p>
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</li></ul>
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Coordinates and communicates event details both verbally and in writing to the customer and property operations.</li></ul>
<ul><li>Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Uses personal judgment and expertise to enhance the customer experience.</li></ul>
<ul><li>Stays available to solve problems and/or suggest alternatives to previous arrangements.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Ensures that employees understand expectations and parameters for Room duties.</li></ul>
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul><p><br>
</p><p><b>Managing and Conducting Human Resources Activities</b></p>
<ul><li>Interviews and hires employees.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</li></ul>
<ul><li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul>
<ul><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul>
<ul><li>Identifies talents of direct reports and their teams, and assists with their growth and development plans.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Director of Guest Services

<p><b>What are we looking for</b></p><p>Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:</p><ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>Previous experience in cash handling</li></ul><p><b>What will it be like to work for Hilton</b></p><p>Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!</p><p>A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.</p><p><b>What will I be doing</b></p><p>As Guest Services Executive you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. A Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:</p><ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses when required and assist with the Night Teams training and development efforts</li><li>Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments as necessary</li></ul><p>EOE/AA/Disabled/Veterans</p>

Omorfia Group LLC

<p><b>Bedashing Beauty Lounge is looking for Receptionist!</b></p><p><b>Join our team as a Receptionist and be part of a dynamic, trendsetting brand that celebrates beauty, excellence, and customer care.</b></p><p><b>Key Responsibilities</b></p><p><b>Front Desk Operations:</b></p><ul><li>Greet clients and inform technicians of their arrival and treatments.</li><li>Maintain accurate branch communication and documentation.</li><li>Manage cash, handle sales, and follow daily closing procedures.</li><li>Provide excellent customer service both in-person and over the phone.</li><li>Follow all front desk SOPs and maintain reception area standards.</li></ul><p><b>Booking &amp; System Management:</b></p><ul><li>Schedule, confirm, and follow up on client appointments.</li><li>Ensure accurate treatment and client records in the system.</li><li>Manage therapists' schedules, leaves, and lunch breaks.</li><li>Stay updated on pricing, promotions, and apply money handling SOPs.</li></ul><p><b>Client &amp; Team Interaction:</b></p><ul><li>Handle client inquiries, complaints, and follow-up professionally.</li><li>Promote services and products effectively.</li><li>Support the Branch Manager with admin tasks.</li><li>Contribute to a positive team environment and maintain branch ambience.</li></ul><p><b>Profile Requirements</b></p><p><b>1. Skills:</b></p><ul><li>Strong passion for customer service</li><li>Excellent English communication skills</li><li>Great time management and multi-tasking ability</li><li>Proficient in MS Word, Excel, and POS systems</li><li>Professional grooming and positive attitude</li><li>Attention to detail and ability to work under pressure</li></ul><p><b>2. Experience:</b></p><ul><li>Minimum of 3 years' experience as a receptionist as well as in Sales.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,750.00 - AED4,000.00 per month</p><p>Experience:</p><ul><li>Sales: 2 years (Preferred)</li></ul><p>Location:</p><ul><li>Abu Dhabi (Preferred)</li></ul>

Arabic Receptionist - Female

Gensler

<div></div><div><div>Your Role</div><div></div><div>
We are looking to hire an experienced Receptionist Office Administrator for our growing Abu Dhabi office. As the face of the office, you will be the first point of contact for our clients, consultants and colleagues. You will embody the Gensler culture and spirit of welcome, friendship and collaboration.</div><div></div><div>
What You Will Do</div><div></div><div>
Front Desk &amp; Visitor Management</div><ul><li>
Front Desk Management: Serve as the first point of contact for visitors, clients, and consultants, ensuring a welcoming and professional environment in the reception area.</li><li>
Visitor Coordination: Greet visitors and notify appropriate team members upon their arrival.</li><li>
Call Handling: Answer and direct incoming calls, manage internal communications, and assist with inquiries from clients, project teams, and external consultants.</li></ul><div></div><div>
Office &amp; Facility Management</div><ul><li>
Office Presentation: Maintain the cleanliness and organization of the reception and common areas, ensuring a tidy and professional atmosphere.</li><li>
Mail &amp; Courier Services: Handle all incoming and outgoing mail, including packages and couriers (e.g., FedEx), and distribute them to the appropriate parties.</li><li>
Supply Management: Monitor and order office supplies (stationery, groceries, etc.), ensuring the office is stocked with essential items. Process miscellaneous payments, ensuring all transactions adhere to established protocols.</li><li>
Office Equipment Management: Ensure office equipment (e.g., mice, chargers, batteries) is available and in working order.</li><li>
Work Permit Applications: Assist in applying for work permits, ensuring all necessary documentation is completed and submitted in accordance with legal requirements.</li></ul><div></div><div>
Travel and Administrative Support</div><ul><li>
Assist with day-to-day operations for the Dubai and Abu Dhabi offices.</li><li>
Provide administrative assistance to principals, including managing expense reports, timesheets, scheduling internal and external meetings, and handling miscellaneous administrative tasks.</li><li>
Handle all aspects of travel management.</li><li>
Manage visa applications and ensure all records are kept up-to-date.</li><li>
Coordinate the printing of business cards.</li><li>
Stamp documents as required.</li><li>
Address miscellaneous tasks as assigned by the office manager.</li></ul><div></div><div>
Meeting &amp; Event Support</div><ul><li>
Meeting Room Coordination: Schedule and manage conference room bookings, ensuring rooms are prepared for meetings, including AV setup and arranging refreshments.</li><li>
Catering: Arrange catering for meetings and events as needed.</li></ul><div></div><div>
Onboarding Support</div><ul><li>
Preparing Welcome Kits: Prepare welcome kits for new joiners, ensuring all necessary materials and onboarding information are provided.</li></ul><div></div><div>
General Administrative Support</div><ul><li>
General Administrative and Office Support: Provide ad hoc administrative support to various departments, including photocopying, scanning, document preparation, filing, and scheduling as required.</li></ul><div></div><div>
Backup Coverage</div><ul><li>
Provide backup for the Dubai Office Administrator when absent due to (sick)leave.</li></ul><div></div><div>
Your Qualifications</div><ul><li>
3+ years of relevant work experience</li><li>
Presentable and professional appearance, with the ability to represent the firm positively.</li><li>
Previous experience as a receptionist or in a front office role, ideally in an architectural, design, or professional services firm.</li><li>
Excellent verbal and written communication skills in English and, preferably Arabic as well.</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (printers, scanners, etc.).</li><li>
Strong organizational skills with the ability to multitask in a fast-paced environment.</li><li>
Demonstrates a proactive attitude, anticipating needs and taking initiative to address tasks efficiently.</li><li>
Maintains a professional attitude and exercises discretion in handling confidential information.</li><li>
Customer-focused mindset with a friendly, approachable attitude.</li><li>
Capable of collaborating effectively within a team.</li></ul><div></div><div>
Life at Gensler</div><div></div><div>
As a people-first organization, we are as committed to enjoying life as we are to delivering best-in-class design. From internal design competitions to &quot;Well-being Week,&quot; our offices reflect our people's diverse interests.</div><div></div><div>
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability and wellness programs. We also offer profit sharing and twice annual bonus opportunities.</div><div></div><div>
As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.</div></div><div></div>

Office Administrator

HIRES IMG HUMAN RESOURCES CONSULTANCY - L.L.C - S.P.C

<p><b>Key Responsibilities:</b></p><ul><li>Greet guests warmly and assist with check-in and check-out procedures</li><li>Respond to guest inquiries and resolve issues promptly and professionally</li><li>Provide accurate information about facilities, services, and local attractions</li><li>Coordinate with housekeeping and other departments to fulfill guest requests</li><li>Handle bookings, and reservations efficiently</li><li>Maintain a clean, organized, and welcoming front desk area</li><li>Uphold company policies, standards, and procedures at all times</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in a customer service or front office role preferred</li><li>Strong communication and interpersonal skills</li><li>Proficiency in English; Arabic language skills are an added advantage</li><li>Friendly, approachable, and professional demeanor</li><li>Ability to handle guest concerns calmly and efficiently</li><li>Willingness to work flexible hours, including weekends and holidays</li></ul><p><b>Working Conditions:</b></p><ul><li><b>Duty Hours:</b> 9 hours per day (including meal break) as per UAE labor law</li><li><b>Accommodation:</b> Provided (Shared or Single, based on designation)</li><li><b>Transport:</b> Not required &ndash; workplace is within walking distance from accommodation</li><li><b>Nationality:</b> Open to all nationalities</li></ul><p>Job Type: Full-time</p><p>Pay: AED1,500.00 - AED1,800.00 per month</p><p>Experience:</p><ul><li>UAE: 1 year (Preferred)</li></ul>

Guest Service Agent

Explore 663+ Front desk manager in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.

663 front desk manager jobs IN Abu Dhabi

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Front Office Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Director of Guest Services

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Arabic Receptionist - Female

Office Administrator

Guest Service Agent