admin assistant

administrative assistant

assistant concierge manager

front desk agent

front office supervisor

front office associate

Inspire Management Training Center

<p>We are seeking a highly motivated and guest-focused <b>Front Desk Agent (Female)</b> to join a luxury hotel in <b>Qatar</b>. As the first point of contact for our guests, this role is essential in delivering exceptional service and creating memorable experiences. The ideal candidate will demonstrate excellent communication skills, professionalism, and a warm, welcoming demeanor.</p><p>Key Responsibilities:</p><ul><li>Welcome and assist guests with a friendly and professional approach, ensuring smooth and efficient check-in and check-out procedures.</li><li>Manage room reservations, cancellations, and modifications accurately using the hotel&rsquo;s property management system.</li><li>Respond promptly and courteously to guest inquiries, requests, and concerns to ensure high levels of satisfaction.</li><li>Coordinate closely with housekeeping and maintenance teams to ensure room readiness and address guest needs.</li><li>Handle guest billing and payment transactions efficiently, including cash handling, credit card processing, and end-of-shift reconciliation.</li><li>Maintain accurate records of guest interactions, special requests, and feedback in line with hotel policies.</li><li>Ensure the front desk and lobby areas are consistently clean, organized, and welcoming.</li><li>Promote hotel services, facilities, and local attractions to enhance the overall guest experience.</li><li>Follow all safety, security, and emergency procedures as required.</li><li>Handle guest information with strict confidentiality and professionalism.</li></ul><p>Qualifications, Experience &amp; Skills:</p><ul><li>High school diploma or equivalent required; a diploma or certification in Hospitality or Hotel Management is an advantage.</li><li>Minimum of <b>3+ years&rsquo; experience</b> as a Front Desk Agent in a luxury hotel environment.</li><li>Strong working knowledge of hotel reservation systems such as <b>Opera, Fidelio, or Cloudbeds</b>.</li><li>Excellent communication and interpersonal skills with a strong guest-centric mindset.</li><li>Professional appearance and behavior with strong organizational and multitasking abilities.</li><li>Flexibility to work weekends, public holidays, and night shifts.</li><li>Proficiency in Microsoft Office and basic administrative tools.</li><li>Must be locally available in Qatar with a valid visa and QID.</li></ul><p>Benefits:</p><ul><li>Competitive salary package</li><li>Employer-provided accommodation, meals, and transportation</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,750.00 per month</p><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Front Desk Agent in luxury hotels in GCC: 3 years (Required)</li></ul><p>Language:</p><ul><li>English  (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Front Desk Agent – Female (Luxury Hotel Industry)

Hilton

<div><p>Receptionist</p><p>
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in cash handling</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Receptionist

VOCO

<div><p><b>Your day to day</b></p>
<div>
&bull;Be fully conversant with all hotel facilities and services.
</div><div>&bull;To process check-in and check-out according to the hotel policies and procedures.
</div><div>&bull;To complete the guest&rsquo;s registration form and ensure all details are accurately captured.
</div><div>&bull;Courteously and promptly handle all reservations enquiries on phone, emails, etc.
</div><div>&bull;Act on flags and special requests.
</div><div>&bull;Membership Enrolment to offered at any point of contact for non-member Guest.
</div><div>&bull;Ensure all guest complaints are dealt with immediately, then followed up according to the procedures and all complaints registered in the logbook.
</div><div>&bull;Supervise the lobby area to ensure they are tidy at all times, including in house music. Report and follow up on any defects and technical faults in the public areas.
</div><div>&bull;Ensure that Maximum Courtesy calls given to arrivals and in House to ensure of Guests Satisfaction and record it in PMS.
</div><div>&bull;Maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day.
</div><div>&bull;Follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices.
</div><div>&bull;Prepare all records connected with pre-registration for VIP, extended stays and repeat guests.
</div><div>&bull;Makes morning/evening rounds in the hotel to know of any positive or negative feedback from the guests and reports them to management.
</div><div>&bull;Actual selling of hotel facilities and special events.
</div><div>&bull;Answer queries on house facilities and places of tourist interest.
</div><div>&bull;Assure accountability for cash float issued.
</div><div>&bull;Maintain confidentiality with regard to guest's personal information.
</div><div>&bull;Provide assistance to guests on all matters relating to their stay.
</div><div>&bull;Act on any complaint received.
</div>
<div></div><p><b>What we need from you</b></p>
<p><b>
RESPONSIBLE BUSINESS</b></p>
<div>
&bull;Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.
</div><div>&bull;Prepare room discrepancy report and ensure a double checking is made with housekeeping and change of status.
</div><div>&bull;Communicate all departures to housekeeping promptly
</div><div>&bull;Ensure that all irregularities are reported to your immediate supervisor.
</div><div>&bull;Report Metal &amp; Master keys not retrieved or lost to Front Office Manager.
</div>
<p><b>FINANCIAL RETURN</b></p>
<div>
&bull;To ensure that the hotel&rsquo;s credit and payment policy is adhered at all times.
</div><div>&bull;Maintain cash float &amp; reconcile daily.
</div><div>&bull;Follow up payment of in-house accounts.
</div>
<p><b>PEOPLE</b></p>
<div>
&bull;Oversee work performance of new GSAs when it comes to posting, audit and cash balance reporting.
</div><div>&bull;Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the front office department.</div><br>
<p><br>
<b>GENERAL</b></p>
<div>
&bull;Communicate effectively with all other departments.
</div><div>&bull;Attend meetings, training sessions and any other required meeting or training session.
</div><div>&bull;Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
</div><div>&bull;Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
</div><div>&bull;All client requests are acted on and in accordance with service standards.
</div><div>&bull;Maintains a professional and organised work environment
</div><div>&bull;Guest satisfaction feedback.
</div><div>&bull;Accuracy of work, cash handling and financial.
</div><div>&bull;Personal presentation and commitment to the company's core values.
</div>
<p><b>PERSONAL CHARACTERISTIC</b></p>
<p><b>
Education</b></p>
<div>
&bull;High School or Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable.
</div>
<p><b>Experience</b></p>
<div>
&bull;Previous hotel front desk experience.
</div>
<p><b>Technical/ Skills</b></p>
<div>
&bull;Competent Word, Excel, PowerPoint and hotel PMS
</div><div>&bull;Competent Oral and Written English Communication Skills
</div><div>&bull;Strong organisational and work co-ordinating skills to handle multiple assignments and projects
</div>
<p><b>Personal Attributes</b></p>
<div>
&bull;&lsquo;Can do&rsquo; attitude and a high level of energy
</div><div>&bull;Self-motivated and able to manage with strong initiative
</div><div>&bull;Professionally groomed
</div><div>&bull;Able to work under pressure and on shift schedule
</div><div>&bull;Adaptable to change
</div><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Guest Service Agent

<div><p>Guest Service Agent / Associate</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Service Agent / Associate

<div><p>Front Office Manager</p><p>
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Front Office team</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Experience of managing people and developing people</li>
<li>Previous experience of managing a department and Profit and Loss account</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Familiar with Property Management Systems</li>
<li>A degree or diploma in Hotel Management or equivalent</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Office Manager

City Centre Rotana Doha

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 <br/>
 <br/>
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 <br/>
 <br/>
 <ul>
  <li>
   Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
  </li>
  <li>
   Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
  </li>
  <li>
   Establish and maintain effective employee relations
  </li>
  <li>
   Assist the Director of Front Office in employee related matters such as appraising and consulting
  </li>
  <li>
   Assist in the preparation of statistical, performance and forecast reports as necessary in order
   <br/>
   <br/>
  </li>
 </ul>
 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 <br/>
 <br/>
 <ul>
  <li>
   Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
  <br/>
  <br/>
 </strong>
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 <br/>
 <br/>
 <strong>
  Knowledge &amp; Competencies
  <br/>
  <br/>
 </strong>
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 <br/>
 <br/>
 Understanding the Business
 <br/>
 <br/>
 Influencing Outcomes
 <br/>
 <br/>
 Planning for Business
 <br/>
 <br/>
 Team Building
 <br/>
 <br/>
 Valuing Diversity
 <br/>
 <br/>
 Leading People
 <br/>
 <br/>
 Adaptability
 <br/>
 <br/>
 Drive for Results
 <br/>
 <br/>
 Customer Focus
 <br/>
 <br/>
 Managing Operations
</div>


Assistant Director of Front Office

SAFIR DOHA HOTEL

<p><b>Front Office Supervisor</b><br/><b>Safir Doha Hotel &ndash; Doha, Qatar</b></p><p>Safir Doha Hotel is seeking a passionate and experienced <b>Front Office Supervisor</b> to join our dynamic team. If you are committed to delivering exceptional guest service and have strong leadership skills, we would love to hear from you.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise daily operations at the Front Desk, ensuring smooth and efficient service.</li><li>Lead and train the Front Office team to deliver outstanding guest experiences.</li><li>Handle guest inquiries, requests, and complaints promptly and professionally.</li><li>Oversee check-in, check-out, and reservation processes.</li><li>Ensure compliance with hotel policies and procedures.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum of 2 years of experience in a Front Office supervisory role.</li><li><b>Strong knowledge and hands-on experience with Opera PMS is essential.</b></li><li>Familiarity with <b>STPC (Stopover Paid by Carrier) systems is highly preferable.</b></li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Ability to work in a fast-paced, multicultural environment.</li><li>Proficient in English; Arabic or other languages are an advantage.</li></ul><p>Job Type: Full-time</p><p>Pay: From QAR3,000.00 per month</p>

Front Office Supervisor

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