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assistant front office manager Jobs in Abu Dhabi

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front office manager

Yas Plaza Hotels by Aldar Hospitality

<div>
 
 
 About Us
 
 
 
 
 
 
 
 Yas Plaza Hotels
 
 by Aldar Hospitality is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.
 
 
 
 
 
 
 About the Job
 
 
 
 We currently have an exciting opportunity for an Assistant Front Office Manager to join our team at Yas Plaza Hotels. The ideal candidate will have a passion for hospitality and a desire to create unique and welcoming experiences for our guests. In this role, you will be responsible for all pertinent matters affecting guest service and hotel operations and maximizing hotel revenue while delivering excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling Guest arrival and departure satisfaction.
 
 
 
 
 
 
 About You
 
 
 <ul>
 <li>
 Previous experience in the hospitality industry, preferably in a front office management role.
 </li>
 <li>
 Strong customer service skills with a passion for creating memorable guest experiences.
 </li>
 <li>
 Excellent verbal and written communication skills in English. Proficiency in any additional language is a significant advantage.
 </li>
 <li>
 Ability to manage guest requests and preferences efficiently, calmly, and courteously.
 </li>
 <li>
 Highly organized with the ability to multitask and maintain high standards of professionalism and efficiency.
 </li>
 <li>
 A team player with a positive attitude and a strong work ethic.
 </li>
 <li>
 Ability to stay updated with the latest trends in the hospitality industry to ensure we provide the best service.
 </li>
 <li>
 Must be proactive and able to handle high-pressure situations with ease.
 </li>
 </ul>
 
 
 
 
 
 Shape Your Career with Yas Plaza Hotels by Aldar Hospitality
 
 
 
 
 
 
 At Yas Plaza Hotels, every team member plays a crucial role in orchestrating an unparalleled guest experience. Set against the dynamic backdrop of Abu Dhabi, you will immerse yourself in an environment where innovation meets elegance, and every day offers the chance to contribute to the legacy of hospitality . Working with us means joining a culture of excellence, where your passion for hospitality creates unforgettable experiences and sets the benchmark for the future of refined living
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially
 
 
</div>

Assistant Front Office Manager

Marriott International

<div>Additional Information 
Job Number25194628 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Saadiyat Rotana Resort & Villas

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
 </li>
 <li>
 Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
 </li>
 <li>
 Establish and maintain effective employee relations
 </li>
 <li>
 Assist the Director of Front Office in employee related matters such as appraising and consulting
 </li>
 <li>
 Assist in the preparation of statistical, performance and forecast reports as necessary in order
 
 
 </li>
 </ul>
 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 
 
 <ul>
 <li>
 Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
</div>

Assistant Director of Front Office

Hilton

<div>Front Office Team Leader - Conrad Abu Dhabi Etihad Towers
What will I be doing?
A Front Office Team Leader is responsible for managing the first impressions of our resident Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Serve as a key point of contact for resident Guests and efficiently respond to resident Guest enquiries</li>
<li>Provide information, advice and booking services for a wide variety of resident Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others</li>
<li>Process and deliver messages for resident Guests</li>
<li>Deliver and safely storage resident Guest luggage</li>
<li>Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department</li>
<li>Stay current with all hotel services as well as daily VIP requests and special events</li>
<li>Represent the needs of the Team to others in the hotel</li>
<li>Ensure orderliness and safety guidelines around the lobby and front door areas</li>
<li>Provide support to Management as required, in cases of emergency</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Maintain a clean, healthy, and safety working area</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
</ul>What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of different work situations</li>
<li>Ability to work on your own and as part of a team</li>
<li>Knowledge of the local area</li>
<li>Previous experience managing a team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience working in reception in a hotel environment</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Team Leader - Conrad Abu Dhabi Etihad Towers

Rotana Hotels

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Guest Services Manager, you are the heartbeat of the guest journey. You don&rsquo;t just manage arrivals&mdash;you create moments, spark joy, and lead your team with purpose. Every interaction is an opportunity to deliver unforgettable hospitality.
 
 
 
 Stay Informed, Stay Ready
 
 
 
 <ul>
 <li>
 Maintain up-to-date knowledge of hotel services, local attractions, promotions, and events to guide guests with confidence.
 
 
 </li>
 </ul>
 
 Listen Deeply, Act Swiftly
 
 
 
 <ul>
 <li>
 Actively elicit guest feedback and preferences, ensuring timely action to maximize satisfaction.
 </li>
 <li>
 Handle complaints with empathy and resolve issues promptly to maintain smooth guest relationships.
 
 
 </li>
 </ul>
 
 Lead The Guest Experience Team
 
 
 
 <ul>
 <li>
 Monitor guest service personnel to ensure personal recognition and warm attention from arrival to departure.
 </li>
 <li>
 Organize and implement special needs, preferences, and amenities in line with departmental standards.
 
 
 </li>
 </ul>
 
 Uphold Excellence
 
 
 
 <ul>
 <li>
 Ensure all front office areas are efficient, clean, safe, and hygienic.
 </li>
 <li>
 Assure coordination of guest needs and requests with precision and care.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be well versed in Guest Relations with excellent presentation and communication skills as well as with a high aptitude for customer care. You are an outgoing, charismatic and approachable character, who will work well under pressure in a fast-paced environment and be a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Guest Services Manager

<div>Additional Information 
Job Number25190319 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
Night Manager to ensure that Front Office night shift is run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.
ESSENTIAL FUNCTIONS:
<ul><li>To be an ambassador of the Front Office and the hotel, in and outside the work place.</li>
<li>To provide a personal service to all the guests, fully aware and following the hotel standards and procedure.</li>
<li>To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.</li>
<li>To personally greet and escort the guests rather than pointing out directions.</li>
<li>To ensure that the privacy of the guests and the confidentiality of the information is respected</li>
<li>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</li>
<li>To manage any guest complaint in a professional manner by owning it, resolving it to the guest&rsquo;s satisfaction and recording it</li>
<li>To ensure a proper use of the telephone etiquette as per St. Regis standards.</li>
<li>Prepare documentation for daily business.</li>
<li>Supervises all Front Office Service by making sure that these services are available and carried out with the utmost efficiency.</li>
<li>Ensure prompt, efficient and courteous reception of guests.</li>
<li>Record and administer arrivals and departures.</li>
<li>Assist in training new staff members, coach them and monitor their performance.</li>
<li>Ensure the desk is covered at all times, allocating meal breaks sensibly.</li>
<li>Full awareness of current daily status of hotel.</li>
<li>Ensure smooth hand over to next shift.</li>
<li>Thoroughly conversant with all room types, d&eacute;cor and outlook.</li>
<li>To handle any complaint with tact and diplomacy at all times.</li>
<li>Communication and recording of complaints.</li>
<li>Be aware of daily functions, events, VIP and group arrivals.</li>
<li>To inspect pre-assigned rooms for VIP guests, ensuring that all room set-ups and amenities are prepared according to standard.</li>
<li>To investigate all guest and staff accidents and report the circumstances to management.</li>
<li>To patrol in the hotel to ensure everything is in good order and condition.</li>
<li>To observe &amp; enforce the overall conduct and appearance of the staff.</li>
</ul>PREFERRED QUALIFICATIONS
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: 2 years experience. 

#LI-MA1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Night Manager

AECOM

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description This opportunity is part of AECOM's Fursa Program and open exclusively to UAE Nationals holding a valid family book. AECOM is currently seeking a professional oriented Front Office Coordinator to join our team in Abu Dhabi. As the first point of contact for clients and visitors, this role plays a crucial role in creating a positive and welcoming atmosphere. If you excel in a dynamic environment and possess outstanding communication skills, we invite you to apply for this exciting opportunity. Front Desk Operations <ul> <li>Serves as the first point of contact for greeting visitors and callers to the department.</li> <li>Works under general supervision, exercising some judgment in directing and assisting guests.</li> <li>Manages the reception area, ensuring a tidy and organized space.</li> <li>Ensures a welcoming experience for clients and visitors.</li> </ul> Communication <ul> <li>Answers and directs incoming telephone calls, taking accurate messages when necessary.</li> <li>Responds to inquiries and provides information about the company to visitors and callers.</li> </ul> Administrative Support <ul> <li>Accomplishes basic administrative duties, maintaining office deliveries and supplies.</li> <li>Sends and sorts faxes, maintains conference room schedules and appearance.</li> <li>Assists with the preparation for special meetings and events.</li> </ul> Office Coordination <ul> <li>Places service calls for building management, ensuring a well maintained office environment.</li> <li>Utilizes Word, Excel, Outlook, and office forms for accomplishing administrative functions.</li> <li>Performs tasks such as typing, mailing, and maintaining office supplies.</li> </ul> Qualifications Minimum Requirements <ul> <li>Minimum of 2 years of experience desired.</li> <li>High school diploma or equivalent.</li> <li>Proven experience in a similar customer facing role.</li> <li>Excellent communication and interpersonal skills.</li> <li>Proficient in Microsoft Office Suite.</li> <li>Displays good interpersonal, verbal, and written communication skills.</li> <li>Demonstrates organizational skills to manage various administrative responsibilities.</li> <li>Ability to multitask and prioritize tasks effectively.</li> </ul> As part of AECOM's commitment to Emiratisation, only UAE Nationals with a family book will be considered for this role. Business Information ReqID: J Business Line: Geography OH Business Group: DCS Strategic Business Unit: ME and Africa Career Area: Administration Work Location Model: On Site Equal Opportunity Statement As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Front Office Coordinator - إماراتيين (خلاصة القيد)

Explore 1230+ Front office manager in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.

1230 front office manager jobs IN Abu Dhabi

Assistant Front Office Manager

Assistant Front Office Manager

Assistant Director of Front Office

Front Office Team Leader - Conrad Abu Dhabi Etihad Towers

Guest Services Manager

Night Manager

Front Office Coordinator - إماراتيين (خلاصة القيد)