office clerk

administrative manager

hr manager

operations manager

store manager

front office manager

Rixos

<div>Company Description 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> 

Job Description 
<ul><li>
Review and update the Logbook.</li><li>
Be smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>
Report regularly on happening to GRM.</li><li>
Maintain associate relations.</li><li>
Resolve guest complaints.</li><li>
Ensure the services are up to the required standard.</li><li>
Smooth check-in / check-out procedures.</li><li>
Check hotel situation, occupancy, functions, groups and VIPs.</li><li>
Co-operation with hotel&rsquo;s Departments Housekeeping, Engineering, F&amp;B etc.</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul>
Responsibilty &amp; Authority 
Internal:
Works in harmony with related staff, General Manager (for Info), FO Manager (for guest history, VIP's)
External:
Clients of the Hotel.
Materials:
All IT related equipment allocated to the position. 
More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfill the duties the jobholder is given the relevant authority to reach the goals by the Fornt Office Manager/ General Manager of the Hotel operation 
 Main Duties and Responsibilities: 
<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li></ul>
General/ Miscellaneous<ul><li>
Co-ordination and information with the Housekeeping, Engineering and Guest Relations team.</li><li>
Ensures all staff is thoroughly familiar with the Hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.</li><li>
Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Assumes responsibility of Duty Manager when scheduled to do so.</li><li>
Other duties as assigned.</li></ul> 
Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field (strongly preferred)</li><li>
Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry</li><li>
Proficiency in English and Arabic (verbal, written, and reading)</li><li>
Expert knowledge of Fidelio Opera Property Management System</li><li>
Advanced proficiency in Microsoft Office Suite</li><li>
Experience with stock control systems and budgeting</li><li>
Exceptional customer service and interpersonal skills</li><li>
Strong problem-solving and decision-making abilities</li><li>
Excellent communication skills at all levels of the organization</li><li>
Proven supervisory and team leadership experience</li><li>
Thorough understanding of hotel operations and guest services</li><li>
Familiarity with local culture and customs in Jeddah, Saudi Arabia</li><li>
Ability to work effectively in a multicultural environment</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to multitask and work efficiently under pressure</li><li>
Commitment to driving innovation and continuous improvement in guest services</li></ul> 

Additional Information 
Your team and working environment:<ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</div>

Assistant Front Office Manager

Accor

<div><div>Company Description</div> 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><div> 
Job Description</div> 
<ul><li>
Review and update the Logbook.</li><li>
Be smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>
Report regularly on happening to GRM.</li><li>
Maintain associate relations.</li><li>
Resolve guest complaints.</li><li>
Ensure the services are up to the required standard.</li><li>
Smooth check-in / check-out procedures.</li><li>
Check hotel situation, occupancy, functions, groups and VIPs.</li><li>
Co-operation with hotel&rsquo;s Departments Housekeeping, Engineering, F&amp;B etc.</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul>
Responsibilty &amp; Authority 
Internal:
Works in harmony with related staff, General Manager (for Info), FO Manager (for guest history, VIP's)
External:
Clients of the Hotel.
Materials:
All IT related equipment allocated to the position. 
More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfill the duties the jobholder is given the relevant authority to reach the goals by the Fornt Office Manager/ General Manager of the Hotel operation 
 Main Duties and Responsibilities: 
<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li></ul>
General/ Miscellaneous<ul><li>
Co-ordination and information with the Housekeeping, Engineering and Guest Relations team.</li><li>
Ensures all staff is thoroughly familiar with the Hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.</li><li>
Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Assumes responsibility of Duty Manager when scheduled to do so.</li><li>
Other duties as assigned.</li></ul><div> 
Qualifications</div> 
<ul><li>
Bachelor's degree in Hospitality Management or related field (strongly preferred)</li><li>
Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry</li><li>
Proficiency in English and Arabic (verbal, written, and reading)</li><li>
Expert knowledge of Fidelio Opera Property Management System</li><li>
Advanced proficiency in Microsoft Office Suite</li><li>
Experience with stock control systems and budgeting</li><li>
Exceptional customer service and interpersonal skills</li><li>
Strong problem-solving and decision-making abilities</li><li>
Excellent communication skills at all levels of the organization</li><li>
Proven supervisory and team leadership experience</li><li>
Thorough understanding of hotel operations and guest services</li><li>
Familiarity with local culture and customs in Jeddah, Saudi Arabia</li><li>
Ability to work effectively in a multicultural environment</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to multitask and work efficiently under pressure</li><li>
Commitment to driving innovation and continuous improvement in guest services</li></ul><div> 
Additional Information</div> 
Your team and working environment:<ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</div>

Hilton

<div>Front Office Supervisor - Hilton Abu Dhabi Yas Island
A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. 
 
What will I be doing? 
As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise the efficient operations of reception including check in/out procedures</li>
<li>Support team members in handling guest requests and enquires to ensure a positive outcome is achieved</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li>
<li>Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li>
<li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow and adhere to company brand standards</li>
<li>Assist other departments wherever necessary and maintain good working relationships with Team Members</li>
</ul>What are we looking for?
Front Office Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Desire to progress within the Hospitality industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous supervisory experience</li>
<li>Previous experience in the hotel industry</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor - Hilton Abu Dhabi Yas Island

AECOM

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description This opportunity is part of AECOM's Fursa Program and open exclusively to UAE Nationals holding a valid family book. AECOM is currently seeking a professional oriented Front Office Coordinator to join our team in Abu Dhabi. As the first point of contact for clients and visitors, this role plays a crucial role in creating a positive and welcoming atmosphere. If you excel in a dynamic environment and possess outstanding communication skills, we invite you to apply for this exciting opportunity. Front Desk Operations <ul> <li>Serves as the first point of contact for greeting visitors and callers to the department.</li> <li>Works under general supervision, exercising some judgment in directing and assisting guests.</li> <li>Manages the reception area, ensuring a tidy and organized space.</li> <li>Ensures a welcoming experience for clients and visitors.</li> </ul> Communication <ul> <li>Answers and directs incoming telephone calls, taking accurate messages when necessary.</li> <li>Responds to inquiries and provides information about the company to visitors and callers.</li> </ul> Administrative Support <ul> <li>Accomplishes basic administrative duties, maintaining office deliveries and supplies.</li> <li>Sends and sorts faxes, maintains conference room schedules and appearance.</li> <li>Assists with the preparation for special meetings and events.</li> </ul> Office Coordination <ul> <li>Places service calls for building management, ensuring a well maintained office environment.</li> <li>Utilizes Word, Excel, Outlook, and office forms for accomplishing administrative functions.</li> <li>Performs tasks such as typing, mailing, and maintaining office supplies.</li> </ul> Qualifications Minimum Requirements <ul> <li>Minimum of 2 years of experience desired.</li> <li>High school diploma or equivalent.</li> <li>Proven experience in a similar customer facing role.</li> <li>Excellent communication and interpersonal skills.</li> <li>Proficient in Microsoft Office Suite.</li> <li>Displays good interpersonal, verbal, and written communication skills.</li> <li>Demonstrates organizational skills to manage various administrative responsibilities.</li> <li>Ability to multitask and prioritize tasks effectively.</li> </ul> As part of AECOM's commitment to Emiratisation, only UAE Nationals with a family book will be considered for this role. Business Information ReqID: J Business Line: Geography OH Business Group: DCS Strategic Business Unit: ME and Africa Career Area: Administration Work Location Model: On Site Equal Opportunity Statement As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Front Office Coordinator - إماراتيين (خلاصة القيد)

Anantara

<div>Company Description 
A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
<ul><li>
Luxury service background essential, ideally with previous experience of handling villas and butlers</li><li><ul><li>Manage a Guest Experience Team consisting of Guest Experience Agents and Butlers (ca. 10 people)</li><li>Energized personality that interacts with guests without effort</li><li>Track all kinds of guest preferences from several channels and sources and maintain the database</li><li>Practice hyper collaboration between all departments to ensure amazing stays of our guests</li><li>Leading the loyalty programme on hotel level (Hotel Champion for Global Hotel Alliance Discovery), including conducting hotel training and driving KPIs</li><li>Ensure all guest amenity standards are in place and followed up</li><li>Maintain and update the hotel&rsquo;s VIP list.</li><li>Track and analyse guest feedback and propose actions to be taken for improvement.</li><li>Work with various systems at the same time (Opera PMS, Outlook, MessageBox, Anantara App, Loyalty Systems, ReviewPro)</li><li>Ensure guests are properly greeted upon their arrival, especially VIP guests</li><li>Ensure guests are receiving personalized services</li><li>Development and implementation of new initiatives to improve the guest experience</li><li>Track amenities cost and prepare monthly report</li><li>Prepare monthly reports on guest satisfaction scores and trends within the department</li><li>Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li></ul></li></ul> 

Qualifications 
<ul><li>
Previous experience in Front Office or Guest Services</li><li>
Luxury hotel experience is must</li><li>
Good Communication skills</li><li>
Experience with Front Office Systems</li><li>
Must be fluent in written and spoken in English and Chinese</li><li>
3-5 years in related experience or Minimum of 2 years' experience in the same role.</li></ul> 

Additional Information 
Relocate to remote area</div>

Guest Experience Manager

<div>Company Description 
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world&rsquo;s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us. 
Job Description 
This opportunity is part of AECOM&rsquo;s Fursa Program and open exclusively to UAE Nationals holding a 
valid family book.
AECOM are currently seeking a professional and people-oriented Front Office Coordinator to join our team in Abu Dhabi. As the first point of contact for our clients and visitors, this role plays a crucial role in creating a positive and welcoming atmosphere. If you excel in a dynamic environment and possess outstanding 
communication skills, we invite you to apply for this exciting opportunity.<div> 

Front Desk Operations: 
<ul><li>Serves as the first point of contact for greeting visitors and callers to the department.</li><li>Works under general supervision, exercising some judgment in directing and assisting guests.</li><li>Manages the reception area, ensuring a tidy and organized space.</li><li>Ensures a welcoming experience for clients and visitors.</li></ul>
Communication: 
<ul><li>Answers and directs incoming telephone calls, taking accurate messages when necessary.</li><li>Responds to inquiries and provides information about the company to visitors and callers.</li></ul>
Administrative Support: 
<ul><li>Accomplishes basic administrative duties, maintaining office deliveries and supplies.</li><li>Sends and sorts faxes, maintains conference room schedules and appearance.</li><li>Assists with the preparation for special meetings and events.</li></ul>
Office Coordination: 
<ul><li>Places service calls for building management, ensuring a well-maintained office environment.</li><li>Utilizes Word, Excel, Outlook, and office forms for accomplishing administrative functions.</li><li>Performs tasks such as typing, mailing, and maintaining office supplies.</li></ul></div> 
Qualifications<div> 
Minimum Requirements 
<ul><li>Minimum of 2 years of experience desired</li><li>High school diploma or equivalent.</li><li>Proven experience in a similar customer-facing role.</li><li>Excellent communication and interpersonal skills.</li><li>Proficient in Microsoft Office Suite.</li><li>Displays good interpersonal, verbal, and written communication skills.</li><li>Demonstrates organizational skills to manage various administrative responsibilities.</li><li>Ability to multitask and prioritize tasks effectively.</li></ul></div><ul><li>As part of AECOM&rsquo;s commitment to Emiratisation, only UAE Nationals with a family book will be</li></ul>
considered for this role. 
Additional Information<div></div> 
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</div>

<div>Guest Relations Manager - The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade;
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager - The WB™ Abu Dhabi, Curio Collection by Hilton™

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