country operations manager Jobs in Istanbul

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customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

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customer operations executive

fulfillment operations supervisor

MR DIY Türkiye

<div>
 
 
 About Us:
 
 At MR.DIY, we believe in practical solutions, teamwork, and getting things done. As one of the fastest-growing retail brands, we&rsquo;re building a warehouse network that keeps pace with our ambition. We're looking for someone who thrives in a fast-moving environment and enjoys making operations better, every day.
 
 
 
 
 
 
 Your Role:
 
 As our Fulfillment Operations Supervisor, you will lead our picking and packing processes inside the warehouse. You&rsquo;ll be responsible for daily planning, staff coordination, output tracking within these functions and ensuring that expected performance targets reached. You will manage operational field responsibles, guide a large blue-collar team, and take initiative in applying lean, structured improvements.
 
 
 
 
 
 
 What You'll Do:
 
 
 <ul>
 <li>
 Oversee daily picking and packing workflows; set clear daily goals for the team and realign priorities as needed during the working hours.
 </li>
 <li>
 Supervise a large team through operation field responsibles; track and guide performance.
 </li>
 <li>
 Ensure high picking accuracy, on-time packing, and effective space utilization.
 </li>
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 Drive implementation of 5S principles and maintain a well-organized, safe work area.
 </li>
 <li>
 Track KPIs such as order accuracy, productivity per headcount, and overall picking &amp; packing performance.
 </li>
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 Identify inefficiencies or repeated issues, perform root cause analysis, and take corrective actions.
 </li>
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 Work closely with warehouse planning and outbound logistics teams to align daily targets.
 </li>
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 Contribute new ideas and practical changes to improve flow, reduce waste, and boost productivity.
 </li>
 </ul>
 
 
 
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Economics, Supply Chain Management, or a similar field.
 </li>
 <li>
 3+ years of hands-on experience in warehouse fulfillment operations.
 </li>
 <li>
 Strong experience in managing high-volume blue-collar teams directly in field operations.
 </li>
 <li>
 Skilled in assigning tasks, managing daily execution, and following up on results.
 </li>
 <li>
 Knowledgeable in lean practices and 5S methodology.
 </li>
 <li>
 Solution-oriented mindset with a focus on operational efficiency.
 </li>
 <li>
 Fluent in English; able to coordinate across departments clearly and effectively.
 </li>
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 Experienced in assigning workloads, managing shift structures, and improving team performance.
 </li>
 <li>
 Strong understanding of WMS and ERP systems; able to extract and interpret data for reporting.
 </li>
 <li>
 Comfortable working in a high-volume, time-sensitive environment with tight operational targets.
 </li>
 </ul>
 
 
 
 
 
 Come Join Us!
 
 At Mr. DIY, we're seeking an innovative and solution-oriented professional ready to help shape the future of our logistics operations. If you have these qualifications and are excited to be part of a busy and growing international organization, please apply!
 
</div>

Fulfillment Operations Supervisor

Epson Middle East FZCO

<div>
 
 
 
 Your mission:
 
 
 
 
 The Fulfillment Specialist serves as a pivotal figure in overseeing the complete fulfillment performance for the META- CW Asia region. This role is not just about executing sales orders; it's about orchestrating seamless customer experiences while achieving stringent operational metrics as outlined in agreed-upon KPIs. You will be responsible for managing our fulfilment performance of logistics and deliver continuous improvement to fulfillment and other supply chain processes
 
 
 
 
 
 
 
 
 
 What you will do:
 
 
 
 
 
 <ul>
 <li>
 Manage the fulfillment process to ensure deliveries are created on time to maximize revenue. Do so within framework of KPIs agreed with ESCs.
 </li>
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 Ensure that deliveries are made on time to meet the customers&rsquo; requirements and as early as possible to enable our 3PL to meet the KPI set.
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 Manage the B2B &amp; Spare Parts logistics operation in terms of customer satisfaction and budget spend, including inventory management and overall logistics performance.
 </li>
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 Manage relations about the fulfillment process towards Sales and customer Operations in all EME.
 </li>
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 Act as a trouble shooter when issues occur with sales or sales deliveries.
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 Alert the planning regarding delays or shortages and support them to optimise the weekly availability plan.
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 Return management: follow up the claims reported by Epson Sales Companies (ESC&rsquo;s).
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 Maintain a positive and constructive relationship with our 3PL.
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 Work closely with the 3PL to ensure a smooth process of customer orders.
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 Monitor adherence to all customs procedures and trade laws in alignment with Turkish regulations, acting as the key point of contact for local authorities and customs brokers.
 </li>
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 Serve as the primary logistics representative in Turkey, coordinating with regional and HQ teams to ensure seamless operations and regulatory compliance.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 What we ask for:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in related field in Supply Chain discipline.
 </li>
 <li>
 Expert knowledge of fulfillment and planning processes
 </li>
 <li>
 Expert in using SAP MM and Business Objects and demonstrated experience in improving SAP to increase efficiency.
 </li>
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 High level knowledge of Excel
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 What we offer:
 
 
 
 
 
 Benefits
 
 
 
 
 In return, we offer a competitive salary and a wide range of excellent benefits, including a working environment where quality, teamwork, and respect come first.
 
 
 
 
 
 Our heritage
 
 
 
 
 
 
 
 We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.
 
 
</div>

Fulfillment/Logistics Specialist

URSA Logistics & Supply Chain Services

<div>
 
 📍 Istanbul Office &ndash; Full-time
 
 
 🚢 Ocean Freight | 🚛 Cross Stuffing | 🔁 Transit Trade | 💼 Mid-Level Ops Management
 
 
 
 
 
 URSA is a fast-growing logistics &amp; international trade company, actively operating across Europe &ndash; Turkey &ndash; CIS &ndash; Middle East.
 
 
 We&rsquo;re now looking for a Sea Freight Operations Supervisor to lead critical operations, especially in Cross Stuffing and Transit Shipments.
 
 
 
 
 
 🧭 Your Role
 
 
 
 
 
 As Sea Freight Operations Supervisor, you will:
 
 
 
 
 
 Manage and monitor FCL/LCL sea shipments, with a focus on cross stuffing &amp; bonded operations
 
 
 Lead transit flows from EU/TR to CIS &amp; Middle East
 
 
 Coordinate daily work with agents, bonded warehouses, customs brokers, and truckers
 
 
 Supervise 2 junior ops staff and ensure timely follow-up of files
 
 
 Support the sales team with technical input &amp; routing options
 
 
 Ensure correct documentation (T1, EX1, ATR, BL, CMR, etc.) is always ready on time
 
 
 
 
 
 ✅ Qualifications
 
 
 
 
 
 ✔️ 5+ years of hands-on experience in sea freight &amp; transit ops
 
 
 ✔️ Strong knowledge of cross stuffing, container tracking, customs flows
 
 
 ✔️ English fluency (Russian/Turkish is a plus)
 
 
 ✔️ Able to manage operational pressure, deadlines &amp; multitasking
 
 
 ✔️ Familiar with multimodal and bonded cargo flows
 
 
 ✔️ Strong communication, follow-up &amp; coordination skills
 
 
 ✔️ Ready to take responsibility and act like a leader
 
 
 
 
 
 🎯 What We Offer
 
 
 
 
 
 Mid-level supervisor position in a fast-growing international logistics company
 
 
 Competitive salary + monthly bonus based on KPIs
 
 
 Autonomy in your job + team support
 
 
 Real career path towards Operations Manager
 
</div>

Sea Freight Operations Supervisor (Cross Stuffing & Transit Focus)

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
PM is responsible for driving end-to-end strategic supply chain initiatives across Turkey. The role partners closely with Operations, Business and Planning teams to optimize inventory flow, improve inbound visibility and standardize key planning processes in alignment with regional MENA frameworks. This position plays a pivotal role in ensuring long-term network health and execution readiness through structured reviews, data-backed analysis and cross-functional collaboration. 
 
Key job responsibilities 
Lead Monthly Inbound and Placement MBRs; drive structured discussions with Operations and Business to align on targets, risks, and mitigations. 
 
Contribute to VBI programs, Business MBRs and Event Learning Reviews, ensuring insights are translated into measurable actions. 
 
Support S&amp;OP alignment by synchronizing inbound, placement and capacity inputs across TR by adopting best practices from ROW network. 
 
Build consistent frameworks for forecasting accuracy, arrival tracking and network guardrails adherence. 
 
Identify process gaps and create scalable mechanisms for proactive issue resolution. 
 
Identify and document tech and data requirements for TR planning workflows. 
 
Partner with SCOT, SHARP and other tech teams to onboard Marketplace planning capabilities and automation features. 
 
Support network design and planning inputs for OP1/OP2/3YF cycles.<h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>5+ years of experience in Supply Chain Planning, Network Design, or Operations Strategy within a large-scale or multi-country fulfillment environment</li><li>Strong analytical and problem-solving skills with proficiency in Excel, SQL, and Tableau.</li><li>Excellent communication and stakeholder management skills.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Master&rsquo;s degree in Supply Chain Management, Industrial Engineering, Operations Research, or a related field.</li><li>Demonstrated ownership in driving standardization across multi-country networks.</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

TR Supply Chain Program Manager , AMET - Supply Chain

OPLOG

<div>
 
 Who We Are
 
 
 
 OPLOG is the tech engine behind seamless e‑commerce fulfillment for top brands across T&uuml;rkiye, Europe, and the US. By fusing in‑house software with robotics and automation, we erase the line between the physical and digital worlds&mdash;delivering post‑purchase experiences that turn customers into fans and giving our clients an unfair competitive edge.
 
 
 We&rsquo;re building a world-class robotic fulfillment ecosystem, and we&rsquo;re looking for curious minds to shape the future with us.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Drive enterprise revenue growth by building and leveraging strategic relationships to access decision makers at Turkey's top enterprise accounts
 </li>
 <li>
 Own the complete sales cycle&mdash;from first executive conversation to signed contract&mdash;for high-value, complex enterprise deals
 </li>
 <li>
 Position OPLOG as a strategic transformation partner through consultative selling, not transactional pitching
 </li>
 <li>
 Orchestrate world-class customer experiences including executive meetings, technology demonstrations, and facility tours that showcase our competitive advantage
 </li>
 <li>
 Generate qualified enterprise pipeline systematically through multi-channel engagement (personal network, power brokers, ABM campaigns, industry events)
 </li>
 <li>
 Navigate complex enterprise buying processes involving multiple stakeholders, lengthy negotiations, and detailed operational analysis
 </li>
 <li>
 Use data and technology (CRM, AI-powered pricing tools) to accelerate deal velocity and maintain pipeline discipline
 </li>
 <li>
 Provide market intelligence on competitive landscape, customer needs, and emerging opportunities to inform company strategy
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 A proven enterprise sales professional with 13+ years closing high-value, complex B2B deals at C-level
 </li>
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 Exceptionally well-connected in Turkish enterprise market with immediate access to decision makers through your network
 </li>
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 Comfortable operating as a high-impact individual contributor who takes full ownership and drives results independently
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 Experienced in consultative, solution-based selling&mdash;you understand how to position strategic value, not just features and pricing
 </li>
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 Knowledgeable about logistics, supply chain, e-commerce, or technology industries with credibility to engage operational leaders
 </li>
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 Skilled at building authentic, long-term relationships with executives based on trust and mutual value creation
 </li>
 <li>
 A fast executor who thrives in ambiguity, moves deals forward aggressively, and maintains disciplined pipeline management
 </li>
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 Strong communication skills and professional demeanor appropriate for engaging with C-level stakeholders and enterprise customers
 </li>
 <li>
 Energized by building something new&mdash;you want to establish enterprise sales capability from the ground up, not maintain existing systems
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Paid vacation in your first year &ndash; no waiting period
 </li>
 <li>
 Birthday day off &ndash; celebrate you
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 <li>
 Flexible hours &amp; open kitchen &ndash; fuel creativity on your schedule
 </li>
 <li>
 Private health insurance &ndash; from day one
 </li>
 <li>
 Shuttle service or monthly gas card &ndash; your commute, covered
 </li>
 <li>
 Meal card &ndash; lunches on us
 </li>
 <li>
 Learning budget &ndash; for courses, books, and conferences
 </li>
 <li>
 Unlimited fun at the office &ndash; anytime
 </li>
 <li>
 Mac or PC &ndash; your choice of tools
 </li>
 <li>
 English courses &ndash; grow your communication skills globally
 
 
 
 </li>
 </ul>
 Ready to join us and shape the robotic future of fulfillment?
 
 
 
 Apply now.
 
</div>

Business Development Director

SIEGWERK

<div><div>Why Siegwerk?</div><div></div><div> 
Siegwerk is one of the world&rsquo;s leading suppliers of Printing Inks and sustainable packaging solutions. Right now, we are looking for a &quot; Customer Operations Executive&quot; to join us in Istanbul Tuzla plant.</div><div></div><div> 
This is an outstanding opportunity to make your mark with a genuine global leader in its field. We can offer you significant flexibility and support in a company focused on making a positive impact on the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk, you will have everything you need to help make that change.</div><div></div><div> 
Join us, let&rsquo;s Do it. With Heart. Join us, let&rsquo;s Do it. With Heart.</div><div></div><div> 
Our Benefits &ndash; What We Offer You?</div><ul><li>
Company paid private pension enrollment</li><li>
Access to the global learning platform &ldquo;Siegwerk Learning Hub&rdquo; with more than 20,000 online learning modules accessible worldwide as well as online language training with Speexx</li><li>
Individual development planning program</li><li>
Social benefits (market gift card for religious holidays and New Year)</li><li>
Social and volunteer clubs for employees to join based on their interests</li><li>
External employee consulting ICAS, which supports you with professional and private questions</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Operations Executive?</div><ul><li>
Intercompany Order Management &ndash; Manage and coordinate intercompany orders across global sites to ensure smooth operations.
</li><li>After-Sales Operations for Global Sales &ndash; Handle all aspects of after-sales processes for international sales, meeting service level targets.
</li><li>Cross-Department Communication and Coordination &ndash; Facilitate effective communication between SW Turkey departments and global business units.
</li><li>End-to-End Process Oversight (Order Tracking to Delivery) &ndash; Monitor and manage the entire workflow from order tracking to delivery and invoicing.
</li><li>Supply Chain Collaboration (Production, Logistics, Planning) &ndash; Establish proactive communication with supply chain teams to ensure timely execution.
</li><li>Issue Resolution and Invoicing Management &ndash; Address disruptions in the process and manage invoicing activities efficiently.
</li><li>Continuous Process Improvement with International Teams &ndash; Work with overseas colleagues to identify and implement process enhancements.</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Operations Executive?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>Minimum of 2-3 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Knowledge of intercompany sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>Experience with SAP
</li><li>Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul><div></div> 
Are you interested?
Should you have any further questions, please do not hesitate to contact Gizem Karakaya Acar. You can reach her via email gizem.karakaya@siegwerk.com or via LinkedIn.
To apply for this position please use Talent@SW.</div>

Customer Operations Executive

Reset HR Consulting

Turkey Sales DirectorWe are seeking a seasoned Turkey Sales Director for a global client operating in the energy sector. This role will drive strategic account management, market development and overall sales operations, taking a key leadership position in expanding the company&rsquo;s presence in Turkey.Key Responsibilities<ul><li>Business Planning: Develop and execute sales strategies based on regional and customer insights. Identify target markets, analyze customer needs, and evaluate the competitive landscape.</li><li>Client Relationship Management: Manage and strengthen multi-dimensional relationships with strategic accounts. Integrate company resources to ensure effective communication and collaboration.</li><li>Market &amp; Opportunity Insight: Gather and analyze customer and market information from various sources. Establish communication routines to track real-time needs and emerging opportunities.</li><li>Opportunity Management: Manage regional and strategic opportunities, apply segmentation-based targeting, and increase the conversion rate of opportunities into confirmed orders.</li><li>Order Acquisition: Identify new market opportunities, conduct timely market/competitor analysis, develop bid strategies, deliver customer-focused project solutions, and achieve sales targets.</li><li>Sales Operations Leadership: Lead sales data analysis, competitive intelligence, customer profiling, CRM processes, performance tracking, opportunity management, payment follow-up, and contract quality improvement.</li><li>Contract &amp; Service Fulfillment: Understand contract and service delivery processes, enhance local operational capabilities, and consistently improve customer satisfaction.</li><li>Team Leadership &amp; Talent Development: Allocate talent based on business needs, build a high-performing team, and continuously support capability development and motivation.</li></ul>Qualifications<ul><li>University degree</li><li>Advanced English,both written and spoken</li><li>Minimum 10 years of sales experience with strong knowledge of project sales cycles.</li><li>Familiarity with the wind power industry; understanding of turbine parameters, performance characteristics, or blade fundamentals (deep knowledge is a strong plus).</li><li>Strong market analysis and customer needs assessment capabilities.</li><li>Proven experience managing multicultural or international teams.</li><li>Excellent communication, presentation, and stakeholder coordination skills (internal &amp; external)</li></ul>Please note that only shortlisted candidates will be contacted.Reset HR Consulting empowers organizations and individuals to thrive through deep expertise in talent, leadership, and culture. We partner with our clients to identify top talent, develop resilient leaders, and craft future-ready HR strategies, creating a lasting impact. Our services include recruitment solutions, executive search, leadership development, outplacement, employer branding, and HR projects. Headquartered in Istanbul, we serve clients across Turkey, Europe, and the Middle East.Job Type: Full-time

Sales Director (Energy)

Explore 527+ Fulfillment operations supervisor in Istanbul this December. Find roles across top companies and apply now to boost your career.