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ground ramp supervisor

Alliance Ground International

Job Description: Job Description: Ramp Supervisors are responsible for leading flights for the smooth and safe operation of airport ground handling services, ensuring that flights depart and arrive on schedule, and that passengers and cargo are handled efficiently and securely. Alliance Ground International is a cargo and aviation services company operating in over 50 cities across North America, with a 45-year legacy in aviation. Our strong reputation in cargo, ground services, and hospitality forms the bedrock of our success. As we continue to expand, we seek the industry's finest talents, where the sky is the limit. Essential Job Duties: Supervise agents and leads on each shift to ensure all proper procedures are followed in a safe, efficient manner. Mentor and coach agents and leads and conduct on-the-job training. Guide inbound/outbound airplanes to and from the gate. Transport, load and unload passenger baggage, cargo, and mail. Clean aircraft passenger cabins between flights and stock aircraft with needed supplies. Operate heavy equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories. Be on time, be prepared, and be safe. Additional Job Responsibilities: Assist with creating and managing the staffing schedule to ensure adequate coverage for each flight. Other duties as assigned: Be flexible and willing to perform any other tasks or responsibilities as required by the company to meet operational needs. Qualifications: Prior work experience Education Certification/licenses (if applicable) Airport Badge/Security Clearance (if applicable) Physical Requirements: Ability to lift 50 pounds (23 kg) on a regular basis. Carry heavy items up and down jetway stairs. Climb, bend, kneel, crawl and stoop on a frequent basis and for extended periods. Work outside in all types of weather, around jet and machinery noises Schedule: Alliance Ground International operates twenty-four hours a day, seven days a week. AGI requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays or cancellations. Applicants must be able to work on weekends, (Friday, Saturday, and Sunday) and holidays. Strict adherence to company attendance policies is expected and enforced. Benefits: We provide competitive wages, comprehensive training and career advancement opportunities, as well as a full benefit plan. Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status. Job Type: Full-time Work Location: In person

Ground Ramp Supervisor

<div>Job Description:<div><div>
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?</div><div>
Position Overview:</div><div>
The Ground Ramp Lead oversees daily ramp operations, ensuring the efficient and safe handling of aircraft on the ground. This role involves supervising a team of ramp agents, coordinating tasks, and ensuring compliance with safety and operational standards.</div><div>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.</div><div> 
Job Responsibilities:</div><div><ul><li>
Lead and supervise ramp agents in the safe loading, unloading, and movement of aircraft.</li></ul></div><div><ul><li>
Ensure timely and efficient turnaround of aircraft, including baggage and cargo handling.</li></ul></div><div><ul><li>
Coordinate the use of ground support equipment and resources, ensuring proper handling and maintenance.</li></ul></div><div><ul><li>
Perform safety checks on equipment and ensure team compliance with aviation regulations.</li></ul></div><div><ul><li>
Communicate with flight crews, ground teams, and other departments to coordinate operations.</li></ul></div><div><ul><li>
Troubleshoot and resolve issues on the ramp to minimize delays.</li></ul></div><div><ul><li>
Train and mentor ramp agents, ensuring adherence to safety standards and operational procedures.</li></ul></div><div> 
Safety, Security and Compliance:</div><div>
All AGI Team members have a responsibility and duty while at work to:</div><div><ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li></ul></div><div><ul><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li></ul></div><div><ul><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li></ul></div><div><ul><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li></ul></div></div><div><div><ul><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li></ul></div><div><ul><li>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li></ul></div><div><ul><li>
Fully understand AGI Health &amp; Safety and Security policies.</li></ul></div><div><ul><li>
Attend training courses as may be required by AGI.</li></ul></div><div> 
Qualifications and Skills:</div><div><ul><li>
Education: High school diploma or equivalent; additional certifications in ground handling preferred.</li></ul></div><div><ul><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li></ul></div><div><ul><li>
Experience: 2+ years of experience in ground handling, with at least 1 year in a leadership or supervisory role.</li></ul></div><div><ul><li>
Skills: Strong leadership, communication, and problem-solving skills; ability to manage teams in fast-paced environments.</li></ul></div><div><ul><li>
Knowledge: Familiarity with ramp operations, safety protocols, and ground support equipment.</li></ul></div><div> 
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</div><div> 
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</div></div> 
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Ground Ramp Lead

Job Description: Do you enjoy working in a fast-paced, safety-obsessed aviation environment? As an Operations Coordinator (also referred to as Turnaround Coordinator), you will be the primary communication link between ground operations and our customers. The Operations Coordinator remains at the aircraft during the entire ground time and coordinates all processes in all areas of responsibility that may arise during the course of aircraft handling. Ideal candidates will have at least one year of experience in aviation ground handling or cargo/mail sorting. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: Calculate aircraft weight and balance prior to flight departure. Provide the principal operations communications between Ramp Operations and the customer. Monitor all flight activity, record and update daily flight records with key information. Operational safety and load security checks on aircraft prior to departure. Coordination of all phases of aircraft handling, including catering, cleaning, fueling, crew and passenger boarding/de-boarding. Coordinate all towing activity, obtain and track gate activity including all changes. Be accountable for monitoring operational performance, maintaining Service Level Agreements (SLA) statistics as well as daily performance statistics. Works closely with Duty Manager and Ramp Supervisor to ensure resources are allocated accordingly to meet operational demands and ensures that unserviceable GSE is reported to maintenance. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health &amp; Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: This job requires physical stamina and strength &ndash; Lead Ramp Agents must be able to lift / carry / push / pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces. Must be able to carry heavy items up and down narrow jetway stairs. Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. Must be able to work in cramped or high places. Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities. Must be able to work outside in all types of weather, around jet and machinery noises. Knowledge, Skills &amp; Abilities Demonstrated Leadership Skills: Operations Coordinators must be able to provide direction and support to their team to complete all required tasks proficiently and safely. Excellent Communication Skills: Operations Coordinators must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo. Strong math skills: Operations Coordinators may be required to calculate weight and balance calculations for planes. Intermediate Computer skills: Operations Coordinators may be required to use computer systems to track cargo and baggage. Problem-solving skills: Operations Coordinators may be called upon to troubleshoot issues during loading and unloading. Time management skills: Operations Coordinators must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. Possess a valid driver&rsquo;s license with a clean driving record. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete ramp and SIDA training to obtain airport authority identification security. If required by customer or role access, be able to secure a Customs Seal through the respective governing agency. Preferred Qualifications - One+ year of airline ramp experience. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status. Job Type: Full-time Work Location: In person

Ground Operation Coordinator

Job Description: Job Description: Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment? As a Ramp Agent, you will be essential in ensuring that flights run on time by providing efficient ground support services. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job responsibilities: Guide inbound/outbound airplanes to and from the gate. Transport, lift, load/unload, sort and transfer passenger baggage, cargo, and mail material in and out of aircraft bins, belt loader, or baggage carts in a safe manner. Safeguards customer baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction. Clean aircraft passenger cabins between flights and stock aircraft with needed supplies. Operate heavy equipment such as pushback equipment and maintain visual contact with Wing Walkers to ensure the equipment is free of any danger. Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers. Operate equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories. Receive and record customer baggage, air freight, mail, and company materials as required. Pick up, deliver, and transport cargo and baggage to and from aircraft, which could include wheelchairs, strollers, live animals, and other vital property of passengers, and prepare records in connection with these responsibilities. Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required. Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner. Complete all training when required by company, airport governing authority, or customer when required. Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health &amp; Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: This job requires physical stamina and strength &ndash; Ramp Agents must be able to lift / carry / push / pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces. Must be able to carry heavy items up and down narrow jetway stairs. Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. Must be able to work in cramped or high places. Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities. Must be able to work outside in all types of weather, around jet and machinery noises. Knowledge, Skills &amp; Abilities: Good Communication Skills &ndash; Ramp Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo. Basic math skills: Ramp agents may be required to calculate weight and balance calculations for planes. Computer skills: Ramp agents may be required to use computer systems to track cargo and baggage. Problem-solving skills: Ramp agents may be called upon to troubleshoot issues during loading and unloading. Time management skills: Ramp agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. Possess a valid driver&rsquo;s license with a clean driving record. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete ramp and SIDA training to obtain airport authority identification security. If required by customer or role access, be able to secure a Customs Seal through the respective governing agency. Preferred Qualifications - One+ year of relevant experience. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status. Job Type: Full-time Work Location: In person

Ground Ramp Agent

United Service Companies

<div>National Aviation Services is looking for dependable, punctual and professional Exterior Aircraft Cleaners for our Tampa International Airport operation. We are an Equal Opportunity Employer, and we promote from within. For eligible employees, benefits are available.
Key Responsibilities:<ul><li>
Perform tasks as assigned by the Lead/Supervisor and outlined in the scope of work.</li><li>
Cleans the exterior of aircraft by operations such as cleaning the entire surface with cleaning compound(s), including waxing, buffing, and polishing the surface.</li><li>
Checks aircraft for worn or corroded areas and brings those areas to the attention of the lead supervisor.</li><li>
Removes exhaust stains, grease, grime, and dirt with special cleaning compounds.</li><li>
Washes the exterior belly and vertical stabilizer.</li><li>
Cleans equipment used and the work area and reports the need for repairs to the lead supervisor.</li><li>
Services the equipment used to keep it in good operating condition.</li><li>
Completes forms connected with his or her work assignments according to established procedures.</li><li>
Review and adhere to safety instructions when operating and driving ground equipment.</li><li>
Always maintain company vehicles in a well-organized and clean manner; assist in pre and post operation inspections (POIs) of vehicles during the assigned shift.</li><li>
Review posted updates on Cabin Cleaning or Ramp Operations before each shift begins.</li><li>
Ensure all break room areas, warehouse areas, and dock areas are clean and free of debris.</li><li>
Perform duties in a consistently safe manner, ensuring no damage occurs to any company vehicles, airline vehicles/equipment and/or aircraft. Ensure actions do not cause injury to self, employees or agents working in common areas.</li><li>
Report any injury or property damage immediately to Shift Supervisor and provide written statements as requested regarding any such injury or damages.</li><li>
Immediately notify Shift Supervisor of any irregular activities that may impact service to airline partner(s).</li><li>
Other duties may be assigned.</li></ul>
Additional Skills, Abilities, and Requirements:<ul><li>
Must sign or clock in/out at the beginning and end of the scheduled shift.</li><li>
Proper uniform attire is required when reporting to work.</li><li>
Safety measures must always be taken including wearing mandatory Personal Protective Equipment (PPE) during assigned shifts and as part of the uniform.</li><li>
Adhere to rules and regulations outlined in Employee Handbook at all times.</li><li>
Demonstrate respectful and helpful behavior to fellow employees, airline personnel, passengers, and other company employees working within the assigned area.</li><li>
Must be capable of reading and understanding flight schedule(s).</li><li>
Must secure appropriate airport authority and/or US Customs security badges, if applicable.</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.</li><li>
Must be able to work overnights shifts, weekends, and holidays.</li><li>
A valid driver&rsquo;s license is required by airport authority in order to operate a vehicle or equipment.</li><li>
Must be at least 18 years of age, have access to reliable transportation, and authorized to work in the United States.</li></ul>
Physical Requirements:<ul><li>
Must be able to walk, bend, stoop, lift, reach, and push for extended periods of time during the assigned shift</li><li>
Walking and climbing up and down stairs are required to reach planes, access garbage disposal areas, and depart from planes throughout the shift.</li><li>
Workspaces can be confined and small; must be able to work in tight spaces.</li><li>
The ability to lift and carry up to 75 pounds is required.</li><li>
Exposure to inclement weather, including hot and cold temperatures, is common for this role.</li><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul>
National Aviation Services is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it&rsquo;s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA), all state &amp; federal requirements, it is the policy of National Aviation Services to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. National Aviation Services also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.</div>

Exterior Aircraft Cleaners Needed - TPA Airport

<div>Job Description:<div>
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?
Position Overview: The Passenger Service Lead oversees and coordinates the day-to-day operations of the passenger service team. This role ensures excellent customer service, efficient check-in, boarding processes, and smooth coordination between departments to enhance the overall passenger experience at the airport.</div><div>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.</div><div> 
Job Responsibilities:</div><div><ul><li>
Be actively involved with all passenger service duties in your area (checking in passengers, luggage, communicating with passengers, and coordinating ticket counter activities with vendors, flight, and ground handling teams).</li></ul></div><div><ul><li>
Delegate passenger service duties in your assigned area (either a gate or ticket counter).</li></ul></div><div><ul><li>
Serve as point person to address passenger concerns and questions and make PA announcements to update passengers on flight statuses as needed.</li></ul></div><div><ul><li>
Maintain gate security to ensure only properly ticketed passengers access the jetway.</li></ul></div><div><ul><li>
Be responsible for conducting on-the-job training and coaching for new team members.</li></ul></div><div><ul><li>
Observe and enforce all AGI and airline safety regulations and company policies.</li></ul></div><div>
Safety, Security and Compliance:</div><div> 
All AGI Team members have a responsibility and duty while at work to:</div><div><ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li></ul></div><div><ul><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li></ul></div><div><ul><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li></ul></div><div><ul><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li></ul></div><div><ul><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li></ul></div><div><ul><li>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li></ul></div><div><ul><li>
Fully understand AGI Health &amp; Safety and Security policies.</li></ul></div><div><ul><li>
Attend training courses as may be required by AGI.</li></ul></div><div>
Physical Requirements:</div><div><ul><li>
Lift up to 70 pounds (32 kg) on a regular basis</li></ul></div><div><ul><li>
Stand, lift, bend, push and pull on a frequent basis and for extended periods</li></ul></div><div><ul><li>
Work around jet and machinery noises</li></ul></div><div>
Qualifications and Skills:</div><div><ul><li>
Education: High school diploma or equivalent; additional training or certification in customer service or aviation preferred.</li></ul></div><div><ul><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li></ul></div><div><ul><li>
Experience: 3+ years in passenger services or ground operations, with at least 1 year in a leadership or supervisory role.</li></ul></div><div><ul><li>
Skills: Strong leadership, communication, and problem-solving skills. Proficiency in reservation and check-in systems.</li></ul></div><div><ul><li>
Knowledge: In-depth understanding of passenger handling procedures, airline policies, and safety regulations.</li></ul></div><div> 
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part-time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include a company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</div><div> 
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</div> 
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Passenger Service Lead

Job Description: Job Description: From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Supervisors do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Supervisor! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns. Make recommendations to management on staffing decisions, including hiring, discipline and termination. Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads. Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. Always ensure safety and security is never compromised. Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage. Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health &amp; Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to stand for extended periods of time. Must be able to carry heavy items up and down jetway stairs. Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Leadership: Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner. Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Supervisors must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service Supervisors are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service Supervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete SIDA training to obtain airport authority identification security. Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status. Job Type: Full-time Work Location: In person

Passenger Service Supervisor

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