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guest experience representative

Marriott International

<div>Additional Information 
Job Number26094538 
Job CategoryRooms &amp; Guest Services Operations 
LocationZone 61, Bulmasan Street, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they&rsquo;re stopping by for a few days or settling in for a few weeks, time away from home shouldn&rsquo;t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you&rsquo;re an active optimist who doesn&rsquo;t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert Element City Center

<div>Additional Information 
Job Number26084130 
Job CategoryRooms &amp; Guest Services Operations 
LocationOmar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert (AYS Agent)

<div>Additional Information 
Job Number26084817 
Job CategoryRooms &amp; Guest Services Operations 
LocationWest Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
<div>Provide highly personalized and attentive service to wedding couples, their families, and wedding guests, ensuring a seamless and memorable experience throughout all wedding-related events and stays. Responsibilities include, but are not limited to:
<ul><li>Act as the primary point of contact for wedding couples, VIP wedding guests, bridal parties, and family members, anticipating and fulfilling their needs with exceptional attention to detail.</li>
<li>Welcome and assist wedding guests upon arrival, coordinating closely with the Front Office team to ensure smooth check-in experiences and personalized room arrangements.</li>
<li>Deliver amenities, refreshments, coffee, tea, and other special requests promptly and professionally.</li>
<li>Review wedding event details, guest preferences, special occasions, and VIP requirements, communicating all pertinent information to relevant hotel departments to ensure flawless service delivery.</li>
<li>Coordinate with Front Office, Housekeeping, Engineering, and Guest Services teams to prepare and inspect guest rooms, bridal suites, and VIP accommodations, ensuring all arrangements meet expectations and special requests.</li>
<li>Conduct pre-arrival planning, including sending personalized pre-arrival communications and confirming special arrangements for wedding couples and key guests.</li>
<li>Escort wedding couples, VIPs, and family members to their accommodations or event venues when required, ensuring a warm and memorable arrival experience.</li>
<li>Be present during key wedding moments and guest arrivals to proactively address requests and provide personalized assistance.</li>
<li>Monitor and follow up on all wedding-related service requests, ensuring timely execution and guest satisfaction.</li>
<li>Coordinate laundry, pressing, and garment care services for wedding attire and guest clothing, ensuring prompt collection, delivery, and return.</li>
<li>Maintain accurate records of guest preferences, special requests, and service recovery actions within hotel systems to support seamless guest experiences.</li>
<li>Work collaboratively with the Weddings, Events, Front Office, Housekeeping, Engineering, and Food &amp; Beverage teams to ensure the successful execution of wedding events and related guest experiences.</li>
<li>Anticipate guest needs, resolve concerns promptly, and contribute to creating exceptional and memorable wedding celebrations that exceed guest expectations.</li></ul> 
</div>You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None 
REQUIRED QUALIFICATIONS
Related Work Experience: 6-months related work experience required. 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Wedding Butler

D.C. Global Talent Inc.

<div><div>Restaurant Manager (Japanese Dining Concept) &ndash; Food &amp; Beverage
We're seeking a warm, energetic Restaurant Manager to lead exceptional Japanese dining experiences and inspire a strong service team.
What You'll Do
<ul><li>Oversee day-to-day restaurant operations and service delivery
</li><li>Uphold high hospitality and guest experience standards
</li><li>Coach, motivate, and develop the team
</li><li>Manage staffing, scheduling, and performance
</li><li>Monitor and act on guest feedback
</li><li>Collaborate with Culinary and other departments
</li><li>Support cost control and revenue goals
</li><li>Maintain health, safety, and brand standards
</li></ul>What You'll Need
<ul><li>Prior Restaurant Manager experience in luxury or high-volume hospitality
</li><li>Strong leadership and team development skills
</li><li>Guest-focused, hands-on, and positive approach
</li><li>Excellent communication skills
</li><li>Solid F&amp;B operational knowledge
</li><li>Ability to thrive in a fast-paced environment
</li><li>Japanese Dining concept experience
</li></ul>What's In It for You
<ul><li>Tax-free salary: QAR 190,200/year including:
<ul><li>Housing allowance
</li><li>Transportation allowance</li></ul></li></ul></div></div>

Restaurant Manager (Japanese Dining Concept)

Hilton

<div>
 
 Job Description
 
 
 
 
 Exceptional Hospitality Starts with You
 
 
 
 Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a
 
 Housekeeping Attendant
 
 , you&rsquo;re not just ensuring the cleanliness of guest rooms &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
 
 
 
 Responsibilities
 
 
 
 Here's what you'll do during a typical day:
 
 
 <ul>
 <li>
 Keep guest rooms spotless: Clean and tidy assigned rooms, including making beds, cleaning bathrooms, dusting, vacuuming, and performing deep cleaning tasks as needed
 </li>
 <li>
 Replenish linens and amenities: Replace bed linens, towels, and guest essentials as needed
 </li>
 <li>
 Manage supplies: Stock, maintain, and transport the housekeeping supply cart daily
 </li>
 <li>
 Delight our guests: Respond to guest requests promptly and courteously
 </li>
 <li>
 Manage waste disposal: Dispose of trash and recyclables in designated areas
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What It Takes to Make the Stay
 
 
 
 At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
 
 
 A passion for spreading the light and warmth of
 
 Hospitality
 
 . Acting with
 
 Integrity
 
 and always doing the right thing. Inspiring others through
 
 Leadership
 
 . A belief that
 
 Teamwork
 
 drives the best outcomes. A sense of
 
 Ownership
 
 and accountability. And a focus on the
 
 Now
 
 , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
 
 
 
 About Us
 
 
 
 
 Join an Award-Winning Workplace Culture
 
 
 
 At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
 
 
 Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
 
 
 Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
 
 
 Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.
</div>

Housekeeping Attendant -Waldorf Astoria Doha Lusail

Chedi Hospitality

<div>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 Diploma or degree in Hospitality Management, Food &amp; Beverage Management, or a related field is preferred.
 </li>
 <li>
 Minimum of 2 years of experience as an Assistant Restaurant Manager or in a supervisory role within a luxury hotel or high-quality restaurant.
 </li>
 <li>
 Previous experience in banquet operations is required.
 </li>
 <li>
 Strong knowledge of Food &amp; Beverage operations, restaurant service standards, banquet operations, menu offerings, and beverage service.
 </li>
 <li>
 Strong leadership, communication, organizational, and problem-solving skills.
 </li>
 <li>
 Good understanding of revenue generation, upselling, cost control, inventory management, and operational efficiency.
 </li>
 <li>
 Excellent guest relations skills with the ability to handle guest concerns professionally and effectively.
 </li>
 <li>
 Proficiency in Point-of-Sale systems and relevant restaurant reservation and hotel systems is preferred.
 </li>
 <li>
 Fluency in English is required; additional language skills are an advantage.
 </li>
 <li>
 Flexibility to work shifts, weekends, public holidays, and extended hours based on operational requirements.
 
 
 </li>
 </ul>
 
 Key Areas of Responsibility
 
 
 
 <ul>
 <li>
 Operations
 </li>
 <li>
 Assist the Restaurant Manager in overseeing the daily operations of the restaurant and ensuring efficient service delivery.
 </li>
 <li>
 Support the implementation and consistent delivery of the outlet concept, hotel standards, and departmental procedures.
 </li>
 <li>
 Maintain an active presence on the floor during service periods to oversee operations, engage with guests, and support the team.
 </li>
 <li>
 Ensure all service sequences, operating procedures, restaurant pathways, and brand standards are consistently followed.
 </li>
 <li>
 Conduct engaging and informative pre-shift briefings covering reservations, guest preferences, menu updates, promotions, service priorities, and sales targets.
 </li>
 <li>
 Assign duties and responsibilities to team members and monitor performance throughout the shift.
 </li>
 <li>
 Ensure the outlet is adequately staffed according to business levels and operational requirements.
 </li>
 <li>
 Maintain comprehensive knowledge of all food and beverage offerings to support recommendations, upselling, and effective team guidance.
 </li>
 <li>
 Coordinate closely with the Culinary team and other hotel departments to ensure seamless service delivery.
 </li>
 <li>
 Support banquet operations, including event preparation, setup, service execution, and coordination, as required.
 </li>
 <li>
 Review banquet event requirements and ensure the team is fully briefed on event details, service standards, and guest expectations.
 </li>
 <li>
 Oversee outlet opening and closing procedures, including cash handling and end-of-day reconciliation.
 </li>
 <li>
 Ensure all operational checklists are completed accurately and within the required timelines.
 </li>
 <li>
 Monitor the proper use, handling, and maintenance of operating equipment, furniture, fixtures, and supplies.
 </li>
 <li>
 Report and follow up on maintenance concerns, operational issues, and potential service risks.
 </li>
 <li>
 Guest Service
 </li>
 <li>
 Ensure all Chedians consistently deliver exceptional, personalized, and anticipatory service in line with the hotel's standards.
 </li>
 <li>
 Engage with guests to understand their needs, preferences, and feedback.
 </li>
 <li>
 Ensure guest preferences, special requests, and celebrations are communicated to the relevant teams to support personalized service.
 </li>
 <li>
 Handle guest feedback, concerns, and complaints promptly and professionally, ensuring appropriate follow-up and satisfactory resolution.
 </li>
 <li>
 Support the Restaurant Manager in monitoring guest satisfaction and implementing service improvement initiatives.
 </li>
 <li>
 Maintain positive and professional relationships with guests, colleagues, and business partners.
 </li>
 <li>
 Financial &amp; Administrative
 </li>
 <li>
 Support the achievement of the outlet's revenue, profitability, and financial objectives.
 </li>
 <li>
 Monitor daily revenue, sales performance, average spend, sales mix, and business levels.
 </li>
 <li>
 Encourage and support effective upselling and revenue-generating initiatives.
 </li>
 <li>
 Assist in controlling operating expenses, payroll costs, inventory, wastage, and the use of equipment and supplies.
 </li>
 <li>
 Participate in regular inventory and stock checks in accordance with hotel procedures.
 </li>
 <li>
 Ensure all cash handling, discounts, voids, corrections, and settlements comply with established policies and procedures.
 </li>
 <li>
 Assist with the preparation of duty rosters, operational reports, training records, incident reports, and other required documentation.
 </li>
 <li>
 Maintain accurate operational records and ensure all departmental documentation is completed and submitted on time.
 </li>
 <li>
 Leadership &amp; Team Development
 </li>
 <li>
 Support the Restaurant Manager in leading, motivating, and developing the outlet team.
 </li>
 <li>
 Lead by example and promote a positive, professional, and performance-driven working environment.
 </li>
 <li>
 Provide regular coaching, guidance, and constructive feedback to team members.
 </li>
 <li>
 Identify training needs and conduct on-the-job training to improve service skills, product knowledge, sales techniques, and operational performance.
 </li>
 <li>
 Support the onboarding and development of new Chedians.
 </li>
 <li>
 Monitor team performance, attendance, punctuality, grooming, and compliance with hotel standards.
 </li>
 <li>
 Promote teamwork, accountability, effective communication, and continuous improvement.
 </li>
 <li>
 Support GHM's values and contribute positively to employee engagement and the hotel's service culture.
 </li>
 <li>
 Policies, Health &amp; Safety
 </li>
 <li>
 Comply with all hotel policies, departmental procedures, and applicable legal requirements.
 </li>
 <li>
 Maintain the highest standards of food hygiene, sanitation, workplace safety, and personal grooming.
 </li>
 <li>
 Ensure all Chedians comply with food safety, fire, health, safety, security, and emergency procedures.
 </li>
 <li>
 Report and follow up on health, safety, security, and operational concerns promptly.
 </li>
 <li>
 Attend departmental meetings, briefings, and training sessions as required.
 </li>
 <li>
 Carry out any other reasonable duties assigned by the Restaurant Manager, Food &amp; Beverage Manager, or Hotel Management.
 </li>
 </ul>
</div>

Assistant Restaurant Manager

Naseem Healthcare

The Arabic Guest Relations Associate is responsible for delivering an exceptional patient experience by providing professional, courteous, and culturally sensitive assistance to patients and visitors throughout their healthcare journey. The role serves as a bridge between patients and internal departments, ensuring effective communication, prompt resolution of concerns, and high levels of patient satisfaction while upholding the standards of Naseem Healthcare.Key Responsibilities<ul><li>Welcome patients and visitors warmly and ensure a positive first impression of the facility.</li><li>Assist Arabic-speaking patients with registration, appointments, and navigation within the medical center.</li><li>Provide accurate information regarding hospital services, departments, doctors, and procedures.</li><li>Handle patient inquiries, concerns, complaints, and feedback professionally, ensuring timely resolution or escalation.</li><li>Coordinate with Reception, Nursing, Medical, Insurance, Billing, and other departments to facilitate seamless patient care.</li><li>Assist patients requiring special attention, including elderly patients, VIPs, pregnant women, and patients with disabilities.</li><li>Conduct patient rounds to ensure satisfaction and identify opportunities for service improvement.</li><li>Record, monitor, and follow up on patient complaints and service requests until closure.</li><li>Support patient education by explaining hospital policies, processes, and available services.</li><li>Maintain confidentiality of patient information in accordance with hospital policies and applicable regulations.</li><li>Participate in patient satisfaction surveys and assist in implementing service improvement initiatives.</li><li>Prepare daily, weekly, and monthly reports on guest relations activities, complaints, compliments, and service recovery.</li><li>Ensure compliance with hospital quality standards, patient rights, and customer service protocols.</li><li>Assist during hospital events, health campaigns, and VIP visits as required.</li><li>Perform any other duties assigned by the Guest Relations Supervisor or Management.</li></ul>Qualifications<ul><li>Bachelor's Degree in Business Administration, Healthcare Administration, Hospitality Management, or a related field.</li><li>Certification in Customer Service or Hospitality is an added advantage.</li></ul>Experience<ul><li>Minimum 2 years of experience in Guest Relations, Customer Service, Front Office, or Patient Experience within a healthcare or hospitality environment.</li><li>Experience in hospitals or medical centers is highly preferred.</li></ul>Work Location: In person

Arabic Guest Relations Associate

Explore 335+ Guest experience representative in Doha this August. Find roles across top companies and apply now to boost your career.