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guest experience representative

Tampa International Airport

<div><div><p><b>123012.Guest Experience Representative</b></p>
 - (GUE000021)</div><div></div><div><p><br>
Under the general direction of the Guest Experience Supervisor, the Guest Experience Representative (GER) plays a vital role in providing exceptional customer service in a community-facing environment at Tampa International Airport. This position assists guests, passengers, and tenants by offering wayfinding, educational support, and information about airport facilities and services. The GER also conducts airport tours, monitors safety systems, and actively engages with the public at various events, ensuring a positive experience for all airport users while promoting the Authority's mission and values.</p><p><b><i>
This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations.</i></b></p><p><b><i>
Requires availability for emergency call-in.</i></b></p><p></p><p><b>
SUPERVISES OTHERS: NO</b></p><p><b>
FLSA STATUS: NON-EXEMPT</b></p><p><b>
COMPENSATION: $18.03+ Based on Experience</b></p><p></p><p><b>
ESSENTIAL FUNCTIONS</b></p><ul><li>
Provides direction and assistance to incoming international passengers in the Federal Inspection Station, formulating detailed reports on significant observations for the Aviation Authority staff.</li><li>
Follows up on reported operational issues, ensuring timely resolutions and that problems have been corrected effectively.</li><li>
Offers information and assistance to airport guests regarding facility usage, available services, local attractions, and flight information.</li><li>
Conducts educational walking and bus tours of the airport terminal and airfield for schools, groups, and community organizations, enhancing public knowledge and engagement.</li><li>
Monitors escalators, elevators, shuttle cars, and the monorail system for accidents and outages, reporting incidents immediately and taking appropriate action when necessary.</li><li>
Responds to emergency situations, taking operational direction from leadership as needed to ensure public safety and effective crisis management.</li><li>
Provides VIP tours as necessary, ensuring a personalized and exceptional experience for high-profile guests.</li><li>
Represents the Authority at school fairs, festivals, and community events, maintaining a booth or display to provide literature and promotional items.</li><li>
Regular and reliable attendance is required as an essential function of the position.</li></ul><p><b><i>
This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.</i></b></p><p></p><p><b>
COMPETENCIES</b></p><ul><li><b>
Job Knowledge:</b> Has adequate knowledge of the fundamentals of the job.</li><li><b>
Work Quality:</b> Adequate completion of work that is neat and accurate; rarely needs correction.</li><li><b>
Customer Focus:</b> Give high priority to customer satisfaction and customer service; Anticipate member/business needs and act accordingly.</li><li><b>
Dependability: </b>Being trustworthy, punctual, and reliable, consistently fulfilling commitments and responsibilities, and being counted on to deliver quality work on time, demonstrating a consistent and predictable performance level across tasks and situations.</li></ul><p></p><p><b>
REQUIRED FOR ALL HCAA JOBS</b></p><ul><li>
In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee&rsquo;s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.</li><li>
Complies with all HCAA Policies, Standard Procedures, Rules and Regulations, and Operating Directives.</li></ul><p></p><p><b>
QUALIFICATIONS</b></p><ul><li><p>
High School Diploma or equivalent.</p></li><li><p>
Two (2) years experience in customer service.</p></li><li><p>
Or equivalent combination of education, training, and experience.</p></li><li><p>
Must possess a valid Florida Driver License.</p></li></ul><p>
_________________________________________________________________________________</p><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES</b></p><ul><li>
Knowledge of airport operations, facilities, and community resources to effectively assist passengers and provide accurate information.</li><li>
Knowledge of customer service principles and practices, ensuring a high standard of service delivery to all airport users.</li><li>
Ability to communicate effectively orally and in writing.</li><li>
Ability to establish and maintain effective working relationships with others within and outside the Authority.</li><li>
Ability to handle restricted, sensitive, and confidential information.</li><li>
Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.</li></ul><p>
_____________________________________________________________________________________</p><p><b>
PHYSICAL ABILITIES</b></p><ul><li><p>
Continuous standing</p></li><li><p>
Walking &amp; sitting up to 6 hours per day</p></li><li><p>
Occasional lifting up to 50 Ibs</p></li><li><p>
Occasional bending, stooping, pushing, pulling, dragging &amp; reaching overhead</p></li><li><p>
Continuous typing</p></li><li><p>
Frequent use of car/light truck</p></li></ul><p></p><p><b><i>
The Hillsborough County Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.</i></b></p><p><b><i>
The Hillsborough County Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application, testing and hiring process. The decision to grant reasonable accommodation requests will be made case-by-case.</i></b></p><p></p><div><br>
</div></div><div><b>
Primary Location</b> US-FL-Tampa</div><div><b>
Work Locations</b> OFFICE-HCAA</div><div><b>
Job</b> Guest Services</div><div><b>
Organization</b> Terminal Operations and Guest Experience</div><div><b>
Schedule</b> Regular</div><div><b>
Shift</b> Standard</div><div><b>
Employee Status</b> Entry Level</div><div><b>
Job Type</b> Full-time</div><div><b>
Job Level</b> Rotating</div><div><b>
Job Posting</b> 02/26/2026, 10:24:28 AM - <b>Closing Date</b> 03/13/2026, 10:59:00 PM</div></div>

Guest Experience Representative

Extended Stay Hotels

<div><div><b>POSITION PURPOSE AND SUMMARY</b></div>
<div>
</div><p>The Guest Services Representative (&quot;GSR&quot;) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
</p><p>Watch <b>A Day in the Life</b> video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy</p>
<p>
</p><p><b>MAJOR / KEY JOB DUTIES</b></p>
<ul>
<li>Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
</li><li>Assists and responds to guest requests with diligent follow-through.
</li><li>Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
</li><li>Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
</li><li>Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.</li>
<li>Setup, maintain, and takedown of breakfast display in timely manner.
</li><li>Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
</li><li>Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
</li><li>Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
</li><li>Periodic tours of the property to ensure the property is meeting brand standards.
</li><li>Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
</li><li>Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
</li></ul><p><b>OTHER DUTIES</b></p>
<ul>
<li>Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
</li></ul><ul><li>Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
</li></ul><ul><li>Other tasks as assigned by the management team.
</li></ul><p>.
</p><div><div><div><b>BENEFITS</b></div>
<ul><li><b>Weekly Pay!</b></li>
<li>Competitive Wages</li>
<li>Great working environment</li>
<li>Employee Recognition Programs</li>
<li>Vision Insurance</li>
<li>401(k) Savings Plan</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Perks Program offering discounts to major companies</li>
</ul></div><div></div><div><div><div><b>Compensation</b></div>
<div><br>
Pay range information for the position you are applying for is below.<br>
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
</div></div></div></div><div></div>Requirements:
<div><div><b>KNOWLEDGE, SKILLS, ABILITIES &amp; COMPETENCIES</b></div>
<div></div><div><ul><li>Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
</li></ul><ul><li>Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
</li></ul><ul><li>Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
</li></ul><ul><li>Complete routine reports and correspondence.
</li></ul><ul><li>Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
</li></ul><ul><li>Apply good judgment at all times.
</li></ul><ul><li>Manage problems, address and solve guest-related issues.
</li></ul></div><p></p><p><b>MINIMUM QUALIFICATIONS</b></p>
<ul>
<li>High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li>
</ul>
<div><p><i>ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.</i></p></div><br>
</div>
<br>
Compensation: 14</div>

Guest Services Rep Part Time-104020

1WDI LLC

<p>We are looking for a friendly and professional representative to work as a Hotel Housekeeper / Laundry attendant at our branded hotel near Tampa Airport. The Hotel Housekeeper is responsible for maintaining clean and attractive guest rooms while providing attentive, courteous and efficient service to all guests. Additionally, the candidate might need to help out in the laundry room.</p><p><b>Responsibilities:</b></p><ul><li>Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees</li><li>Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up</li><li>Thoroughly clean and refresh guest rooms according to hotel standards</li><li>Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager</li><li>Report any maintenance repairs immediately to Housekeeping Supervisor/Manager</li><li>Report items for &ldquo;Lost and Found&rdquo; according to the standards</li><li>Remove all trash and dirty linen from guest rooms and hallways</li><li>Restock housekeeping cleaning cart for next day's use</li><li>Replenish cleaning supplies bottles</li><li>Keep all hallways, public areas and closets clean, neat and vacuumed</li><li>Ensure overall guest satisfaction</li><li>Ensure uniform and personal appearance are clean and professional</li><li>Follow all company safety and security policies and procedures</li><li>Maintain confidentiality of proprietary information</li><li>Protect company assets</li><li>Perform other reasonable job duties as requested by Supervisors</li></ul><p>General requirements:</p><ul><li>Have a self-starter mentality and be able to show initiative, including anticipating guest or operational needs</li><li>Be able to work well as part of a team</li><li>Be able to listen to, understand, and address concerns raised by employees and guests in an attentive, friendly, courteous and service-oriented manner</li><li>Be able to communicate with Staff in English, or via Google Translator</li><li>Be able to multitask and prioritize tasks to meet deadlines</li><li>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions</li><li>Maintain a warm and friendly demeanor at all times</li><li>Demonstrate high attention to detail</li></ul><p>Additional requirements:</p><ul><li>Flexible and long hours sometimes required</li><li>Medium physical work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects</li><li>Ability to stand during entire shift</li></ul><p>Job Type: Part-time</p><p>Pay: From $14.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Work Location: In person</p>

Hotel Housekeeper for Hotel near Tampa Airport (Part-Time, Weekends)

1Up Entertainment + Social

<div><div><b>1UP Entertainment + Social</b></div>
<div><br>
We are looking for an amazing <b>BARTENDER/SERVER</b> who is seeking a place to be themselves, become a part of something bigger and unite in delivering <b>LEGENDARY</b> Hospitality, <b>GREAT</b> Times, and Lasting <b>MEMORIES!</b><br>
<br>
You are a master of your craft, always operating with a sense of urgency, a smile on your face, humble yet driven, ready to build a brand, create an environment where people prefer to work and operate like a team, make guests feel like a VIP, and enjoy a fun atmosphere where we can deliver on our shared commitment of <b>LEGENDARY GREAT MEMORIES.</b><br>
<br>
<b>The Work</b><br>
The <b>Bartender/SERVER</b> is the ambassador of delivering on our promise of Legendary Hospitality by creating an authentic, amazing guest experience through attention to detail, anticipation of guest needs, recommendations, and impeccable service with a beginning to end bar experience that is far and above that of anywhere else, including:</div>
<ul><li>Ability to multi-task while maintaining expert knowledge of our dining menu and cocktail recipes</li>
<li>Successfully assemble/serve multiple bar/dining orders simultaneously, quickly and consistently with a sense of urgency</li>
<li>Continual assessment of guest&rsquo;s experience by checking back after delivery of food, maintaining nonalcoholic drink levels, removing clutter, pre‐bussing as necessary and proactively addressing guest needs in a timely manner</li>
<li>Team player, working with other servers to create harmony in rotations</li>
<li>Ring up accurate tabs in the POS system and process transactions quickly</li>
<li>Cleans and sanitizes bar top and guest service areas every 30 minutes</li>
<li>Perform general maintenance and cleanliness of bars, beer cooler, and liquor storage</li>
<li>Perform daily stocking and maintenance duties</li>
<li>Assess guest demeanor and follow alcohol awareness procedures, promptly reporting any concerning behavior to management</li>
<li>Perform opening and closing responsibilities with attention to detail</li>
<li>Assist others and perform additional duties as directed</li>
</ul><div><b>The Requirements</b></div>
<ul><li>Team player with 2+ years bartending experience in a high-volume, fast paced restaurant/bar</li>
<li>Embrace that working at 1UP is a team sport dedicated to our Mission and Vision</li>
<li>Positive attitude, patience, cool-headedness, and passion for making people smile</li>
<li>Respect for quality food and beverage, and appreciation for the technique associated with production</li>
<li>Experience with craft cocktails, local and specialty beers</li>
<li>Ability to manage controllable items, analyze and provide input on cost saving measures, proper execution, and efficient output</li>
<li>Ability to work quickly and meet deadlines with minimal supervision in noisy, fast paced environment with frequent distractions</li>
<li>Physical demands* include but are not exhaustive:
<ul><li>Must be able to stand and exert fast-paced mobility for several hours at a time.</li>
<li>Must have a good sense of balance, be able to bend, reach, mop, sweep, and kneel and have the ability to lift bus tubs, glass racks and trays frequently weighing up to 25-50 pounds</li>
</ul></li><li>Work conditions with both hot and cold temperatures</li>
<li>Age 21 or older</li>
<li>Ability to obtain any required food service licenses or certifications</li>
</ul><div>If what we believe and value fuels your passion, we would be honored to have you on our team and become a part of our 1UP family!
<br>
<br>
Check us out or follow us on social media at @PLAYat1UP.com<br>
<br>
<ul><li>The physical demands described above are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul>
<br>
We are an Equal Opportunity Employer and we focus on an inclusive culture and celebrate everyone for who they are and their unique skills and abilities. We do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.</div></div>

Experienced Bartender

Sailport Waterfront Suites

<p>Do you like people and does helping them enjoy their stay in the Tampa Bay Area excite you? Sailport Waterfront Suites is seeking a front desk agent to help our guests make great memories whether they are travelling for business or leisure.</p><p><b>Position Purpose:</b></p><p>The Front Desk Agent is often the first person to interact with guests, so as the friendly face of the hotel it is imperative that exceptional customer service is provided. The front desk agent must have a relatable personality and a great desire to work with people. They are responsible for communicating in a welcoming and efficient manner, while ensuring that guests&rsquo; needs are properly addressed.</p><p><b>Essential Front Desk Agent Job Functions:</b></p><ul><li>Use <b>Provident Hotels &amp; Resorts</b> standards to provide a first-rate guest experience for all guests.</li><li>Maintain a professional appearance and cordial welcoming attitude to all guest, employees and staff member of the hotel.</li><li>Provide information to guests about hotel policies, services and amenities.</li><li>Knowledge of room rates, packages, discounts and walking procedures.</li><li>Selling and upselling rooms to &ldquo;walk-in&rdquo; customers.</li><li>Entering/changing reservation information on the computer system.</li><li>Following procedures concerning posting charges to guest accounts and acceptable forms of payment. <i>(Credit card, cash, direct bill, etc</i>.)</li><li>Operating hotel phone system. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say &quot;yes&quot; to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.</li><li>Sets and records wakeup calls.</li><li>Handle guest complaints and, in cases that require further assistance, direct information to the proper department head and note it in the daily shift pass down.</li><li>Maintain daily transportation logs.</li><li>Complete daily deposits and makes drops after each shift.</li><li>Complete bucket check and other shift reports on the daily checklist.</li><li>Practice good housekeeping of Front Desk, lobby area and immediate work area.</li><li>You will process all guest check-ins, and verify registration information with the guest.</li><li>Read daily pass-down log is aware of daily activities and meetings taking place in the hotel.</li><li>Communicate with housekeeping and maintenance departments to ensure prompt responses to guests&rsquo; needs.</li><li>You are a part of the property&rsquo;s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.</li></ul><p><b>Attendance</b></p><ul><li>Front desk agents often work varied shifts including weekends and holidays.</li><li>Employees are expected to arrive on time and be in complete uniform for all schedule shifts.</li><li>Employees are not allowed to punch in earlier or leave later than their scheduled shift unless authorized by their immediate supervisor.</li></ul><p><b>Physical Demands:</b></p><ul><li>Requires standing for long periods of time.</li></ul><p><b>Qualification Standards/Experience:</b></p><p>To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The company reserves the right to modify positions, duties, schedules, and shifts based on the needs of the operation.</p><ul><li><b>Education and/or Experience</b>: High School diploma or equivalent -minimum 1 year of experience or prior job related experience</li><li><b>Language skills</b>: Bilingual a plus but not necessary-must be able to communicate fluently in English.</li><li><b>Mathematical Skills</b>: The ability to calculate figures and amounts such as discounts, interest, commissions, percentages etc.</li><li><b>Reasoning Ability</b>: Abilities to apply common sense and understand to carry out instructions furnished in written, oral or diagram form.</li></ul><p><b>Other:</b></p><p>The duties in this job description constitute a framework of reference for the employee, nevertheless employees&rsquo; duties/tasks are not limited to the items herein, and management reserves the right to modify such based on the needs of the company.</p><p>Job Type: Full-time</p><p>Pay: $16.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

3 pm -11 pm Front Desk Agent $15.00

Veterans Security

<p><b>(Must have an ACTIVE D Security License and be Open to working Overnight)</b></p><p>Monitor all entrances and exits to ensure prevention of all unapproved entry into facility.</p><p>Monitor all employees and visitors into facility, initiate in appropriate screening prior to entering building and ensure the highest level of security.</p><p>Assist all legitimate visitors in all queries and monitor entry and exit to facility.</p><p>Develop and maintain professional relations with employees and visitors and ensure appropriate courtesy to everyone.</p><p>Ensure optimal levels of communication with clients and visitors and provide all required information.</p><p>Perform regular patrols facility on foot and or in a patrol vehicle.</p><p>Monitor the site and identify any unsafe conditions and inform authorities immediately in case of any suspicious activity or emergencies.</p><p>Provide support to emergency personnel as needed, in the form of traffic control &amp; crowd, Direction emergency personnel to the area or persons requiring emergency assistance.</p><p>Fill out reports for site rounds, daily shift report, and for any incident as needed.</p><p>Identify any security violation and ensure immediate communication to client representative or management.</p><p>Monitor the assigned post too ensure the prevention of any damage to both client and guest property.</p><p>Job Type: Part-time</p><p>Pay: $20.00 per hour</p><p>Schedule:</p><ul><li>12 hour shift</li><li>Night shift</li><li>Weekends as needed</li></ul><p>Experience:</p><ul><li>Security: 2 years (Required)</li></ul><p>License/Certification:</p><ul><li>Driver's License (Required)</li><li>D Security License (Required)</li><li>G Security License (Required)</li></ul><p>Work Location: In person</p>

Armed Security Officers TEMP (MON THRU FRI) DAYS

Hyatt

<div>
 <strong>
  Job Description:
  <br/>
  <br/>
 </strong>
 Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
 <br/>
 <br/>
 <strong>
  JOB DUTIES:
 </strong>
 Maintain complete knowledge at all times of:
 <br/>
 <br/>
 <ul>
  <li>
   All hotel features, services, hours of operation
  </li>
  <li>
   All room types, numbers, layout, decor, appointments and location
  </li>
  <li>
   All room rates, special packages and promotions
  </li>
  <li>
   Daily house count and expected arrivals/departures
  </li>
  <li>
   Room availability status for any given day
  </li>
  <li>
   Scheduled daily group activities
  </li>
  <li>
   Maintain complete knowledge and comply with all hotel and departmental policies and procedures
  </li>
  <li>
   Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
  </li>
  <li>
   Meet with supervisor to review daily assignments and priorities
  </li>
  <li>
   Meet with departing Front Desk Agent to review business status and follow up items
  </li>
  <li>
   Access all function of computer system according to established procedures and standards
  </li>
  <li>
   Set up work station with necessary supplies; maintain cleanliness throughout shift
  </li>
  <li>
   Answer department telephone within three rings, using correct greeting and telephone etiquette
  </li>
  <li>
   Promote positive guest relations to all individuals approaching the Front Desk
  </li>
  <li>
   Accommodate all requests for information in a congenial manner
  </li>
  <li>
   Process all guest check ins according to established hotel requirements
  </li>
  <li>
   Confirm reservation in system and review all noted information
  </li>
  <li>
   For guests without a reservation, sell a room type as agreed upon
  </li>
  <li>
   Register guest in computer and generate a registration card
  </li>
  <li>
   Verify registration card information with guest, obtain back up information for guest credit or payment method and input into system; collect cash when designated
  </li>
  <li>
   Assign guest rooms
  </li>
  <li>
   Advise guest of any messages, mail, faxes, etc. received for them
  </li>
  <li>
   Inform guest of room safe and mini bar key and room key procedures
  </li>
  <li>
   Issue parking passes validate valet parking tickets and enter information in computer
  </li>
  <li>
   Communicate services and amenities included in packages to guests on packages
  </li>
  <li>
   Obtain proper identification for tax exempt guests and attach form to registration card
  </li>
  <li>
   Obtain guest signature for designated paperwork
  </li>
  <li>
   Obtain Bell Person to escort guest and transport their luggage to the room
  </li>
  <li>
   Maintain guest history files on all guests
  </li>
  <li>
   Communicate VIP arrivals to designated personnel for escort and delivery of amenities
  </li>
  <li>
   Set up accurate accounts for each guest checking in according to their requirements (sharing, separate room, tax, incidentals)
  </li>
  <li>
   File registration cards and vouchers in bucket by room number
  </li>
  <li>
   Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests
  </li>
  <li>
   Accommodate room changes expediently
  </li>
  <li>
   Handle guest complaints according to the six step procedures, ensuring guest satisfaction
  </li>
  <li>
   Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction
  </li>
  <li>
   Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals
  </li>
  <li>
   Offer detailed information on the voice mail system to callers and guests wishing to leave message
  </li>
  <li>
   Accept and record wakeup call requests; deliver to PBX
  </li>
  <li>
   Issue safe deposit boxes to guests and ensure security of keys
  </li>
  <li>
   Distribute all guest and department mail
  </li>
  <li>
   Monitor, send and distribute guest faxes
  </li>
  <li>
   Document and confirm reservations and cancellations
  </li>
  <li>
   Block rooms in the computer and follow through on designated requirements
  </li>
  <li>
   Pre-register designated guests and prepare key packets
  </li>
  <li>
   Communicate pertinent guest information to designated departments/personnel (special requests, amenity delivery)
  </li>
  <li>
   Generate, print and distribute daily and weekly reports
  </li>
  <li>
   Resolve discrepancies on the room status report with Housekeeping
  </li>
  <li>
   Match the bucket check to in house guest ledger report; report discrepancies to manager
  </li>
  <li>
   Process all check outs according to established hotel requirements
  </li>
  <li>
   Resolve any late charges
  </li>
  <li>
   Present folio to guest and resolve any disputed charges
  </li>
  <li>
   Settle guest accounts following Accounting procedures
  </li>
  <li>
   Retrieve guest room key from guests
  </li>
  <li>
   Request guest comments on their stay
  </li>
  <li>
   Process express check outs throughout the shift
  </li>
  <li>
   Handle requests for late check outs according to established hotel procedures
  </li>
  <li>
   Conduct group check ins and outs according to established hotel procedures
  </li>
  <li>
   Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information
  </li>
  <li>
   File guest room keys and ensure the safe keeping of keys at the Front Desk
  </li>
  <li>
   Adhere to all cashiering procedures
  </li>
  <li>
   Process adjustment vouchers, paid outs, correction vouchers, miscellaneous charges
  </li>
  <li>
   Make change for guests
  </li>
  <li>
   Cash guests' personal checks/travelers checks
  </li>
  <li>
   Post charges
  </li>
  <li>
   Settle room accounts
  </li>
  <li>
   Run closing reports
  </li>
  <li>
   Count bank at end of shift
  </li>
  <li>
   Complete designated cashier reports
  </li>
  <li>
   Balance receipts
  </li>
  <li>
   Drop receipts
  </li>
  <li>
   Secure bank
  </li>
  <li>
   Legibly document pertinent information in the log book
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  MINIMUM REQUIREMENTS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school graduate or equivalent
  </li>
  <li>
   Previous experience in customer service.
  </li>
  <li>
   Must be able to compute accurate mathematical calculations
  </li>
  <li>
   Must be able to clearly communicate in English with guests, visitors, management and coworkers to their understanding, both in person and by telephone.
  </li>
  <li>
   Must be able to provide legible communication and directions
  </li>
  <li>
   Some college or training in hospitality industry.
  </li>
  <li>
   Ability to input and access data in computer.
  </li>
  <li>
   Ability to understand guest inquiries and provide responses.
  </li>
  <li>
   Ability to promote positive relations with all individuals who approach the Front Desk
  </li>
  <li>
   Ability to focus on guests' needs, remaining calm and courteous
  </li>
  <li>
   Ability to think clearly, quickly and make concise decisions
  </li>
  <li>
   Ability to prioritize, organize and follow up
  </li>
  <li>
   Ability to work well under pressure of constant frequent arrivals and departures
  </li>
  <li>
   Ability to focus attention on details
  </li>
  <li>
   Ability to maintain confidentiality of all guests and hotel information
  </li>
  <li>
   Ability to ensure security of guest room access
  </li>
  <li>
   Ability to remain stationary at assigned post for extended periods of time
  </li>
  <li>
   Ability to work cohesively with other departments and coworkers as part of a team Employees must fulfill their performance standards for this position and comply with company policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other hotel/company officials.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Please Apply at
 </strong>
 : https://www.hriproperties.com/careers/ then click on Lodging Careers. In the search box, type Tampa, select job and Apply.
 <br/>
 <br/>
 <strong>
  Job Type:
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k)
  </li>
  <li>
   401(k) matching
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Employee assistance program
  </li>
  <li>
   Employee discount
  </li>
  <li>
   Flexible spending account
  </li>
  <li>
   Health insurance
  </li>
  <li>
   Health savings account
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Parental leave
  </li>
  <li>
   Retirement plan
  </li>
  <li>
   Tuition reimbursement
  </li>
  <li>
   Vision insurance
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Location:
 </strong>
 In person
 <br/>
 <br/>
 This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
</div>


Front Desk Agent

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