claims service specialist

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customer service center rep

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customer service representative

customer support specialist Jobs in Tampa

customer support specialist

claims customer service representative

Safepoint MGA, LLC

<div>Safepoint Insurance is an admitted Property and Casualty Insurance carrier. We are based in Temple Terrace, FL. Our Claims Department is growing and we are looking for self-motivated professionals ready to support our organization.
Job Title: Claims Service Representative - Bilingual Preferred
Job Location: Office in Tampa (on Gunn Hwy) 
The Claims Service Representative provides prompt, effective and courteous handling of all inquiries to policy holders and claimants with special emphasis on complying with appropriate guidelines. Complete assigned administrative tasks related to the claims process function. 
Duties and responsibilities<ul><li>
Direct customer and vendor inquiry calls</li><li>
Conduct First Notice of Loss calls and corresponding documentation</li><li>
Monitor Phone Queue for proper coverage and escalate calls when needed</li><li>
Obtain police and fire reports and other reports subject to public information requests</li><li>
Responsible for dispatching examiner assignment to IA or expert</li><li>
Responsible for organizing, scanning and dispatch of incoming and outgoing correspondence such as mail, fax, and emails</li><li>
Responsible for claims projects as assigned</li><li>
Maintain accurate and complete files, updating the claims system daily</li><li>
Print, verify, and mail checks and letters daily</li><li>
Monitor claims inbox for Incoming e-mails, and distribute and file as appropriate</li><li>
Monitor new incoming claims and assign them to appropriate desk or field adjuster</li><li>
Pay invoices and update spreadsheets and claims system</li><li>
Other tasks and projects as may be assigned</li></ul> 
Essential Functions<ul><li>
Use telephone and computer systems to communicate with and service customers</li><li>
Use computer system to update claim files daily</li><li>
Ability to take and direct at least 30 &ndash; 50 phone calls per day</li><li>
Ability to print and physically mail correspondence</li><li>
Ability to work independently in a fast-paced office environment; meet deadlines and manage changing priorities effectively</li></ul> 
Qualifications<ul><li>
College degree or related experience</li><li>
2 years of customer service experience analyzing and solving customer problems</li><li>
Florida All-Lines Adjuster's license (6-20) strongly preferred; ability to obtain license required</li><li>
Proficiency with Microsoft Office products required</li><li>
Ability to use systems such as Policy Port, CMS, Unisoft.</li><li>
Bilingual in English and Spanish preferred</li><li>
Excellent communication skills and ability to interact on a professional level with internal and external personnel and partners</li></ul> 
Licensing requirements
Please note that most organizations overseeing Property and Casualty licensure requirements, including the Florida Department of Financial Services, require individuals to answer background questions about criminal history and undergo fingerprinting as part of the licensing process. Obtaining applicable licensure is a requirement for this position. 
 
Physical requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to type, handle or feel; and reach with hands and arms. 
Working conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. 
Compensation and Benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:<ul><li>
Market Competitive Wages commensurate with experience</li><li>
Prof. Development and Educational Assistance Programs</li><li>
Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution</li><li>
Paid Time-Off (Discretionary, PTO, Parental Leave, and others)</li><li>
Company Paid Holidays</li><li>
Health Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Short and Long Term Disability Insurance (company paid)</li><li>
Flexible Spending Accounts with Company Contribution</li><li>
Health Savings Accounts with Company Contribution</li><li>
Employee Life and AD&amp;D Insurance</li><li>
Dependent Life and AD&amp;D Insurance</li><li>
Company paid AAA Membership</li><li>
Company paid Identity Theft Protection</li><li>
Other Ancillary Insurance Benefit Programs</li><li>
And more&hellip;</li></ul>
Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications. 

FTAR7DAyn6</div>

Claims Customer Service Representative

USAA

<div>
 
 Why USAA?
 
 
 
 At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
 
 
 Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
 
 
 
 The Opportunity
 
 
 
 We offer a flexible work environment that requires an individual to be in the office 3 days per week,
 
 after completing 6 months in office
 
 . This position is based in our Tampa, FL locations only. Relocation assistance is not available for this position.
 
 
 
 Start Date:
 
 June 15th
 
 
 
 Hours
 
 : 9:00am &ndash; 5:30pm ET
 
 
 
 As a dedicated Auto Adjuster you will manage file ownership including investigation, taking statements, reviewing policy and coverages, determination of liability, setting and managing services throughout life of the claim while providing excellent service.
 
 
 
 Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.
 </li>
 <li>
 Negotiates liability for comparative negligence (claimant or adverse carrier).
 </li>
 <li>
 Identifies coverage concerns, reviews prior loss history, determines, and builds Special Investigation Unit (SIU) referrals, when appropriate.
 </li>
 <li>
 Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).
 </li>
 <li>
 Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
 </li>
 <li>
 Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions
 </li>
 <li>
 Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
 </li>
 <li>
 Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through outstanding service.
 </li>
 <li>
 Applies developing knowledge of P&amp;C insurance industry products, services, to include P&amp;C insurance policy contracts, coverages and internal claims handling process and procedures.
 </li>
 <li>
 Applies intermediate knowledge of Auto Physical Damage to adjust claims.
 </li>
 <li>
 Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
 </li>
 <li>
 May be assigned CAT deployment travel with minimal notice during designated CATs.
 </li>
 <li>
 Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
 </li>
 <li>
 Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
 
 
 </li>
 </ul>
 
 What You Have
 
 
 
 <ul>
 <li>
 High School Diploma or General Equivalency Diploma.
 </li>
 <li>
 1 year of customer service experience.
 </li>
 <li>
 Progressive experience handling low complexity auto non injury liability claims.
 </li>
 <li>
 Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
 </li>
 <li>
 Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.
 </li>
 <li>
 Proven negotiation, investigation, communication, and conflict resolution skills.
 </li>
 <li>
 Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
 </li>
 <li>
 Successful completion of a job-related assessment may be required.
 
 
 </li>
 </ul>
 
 What Sets You Apart
 
 
 
 <ul>
 <li>
 One or more years of auto liability claims experience managing claims from initial contact through resolution.
 </li>
 <li>
 Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills.
 </li>
 <li>
 Proven experience with comparative negligence and shared liability determinations.
 </li>
 <li>
 At least two years of customer service experience, demonstrating strong communication and problem-solving.
 </li>
 <li>
 Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions.
 </li>
 <li>
 Proficiency with Guidewire or similar claims management systems.
 </li>
 <li>
 Bachelor&rsquo;s degree or industry designation (e.g., AIC, CPCU).
 </li>
 <li>
 Military experience through service or as a military spouse.
 
 
 </li>
 </ul>
 The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
 
 
 
 What We Offer
 
 
 
 
 Compensation
 
 : The salary range for this position is:
 
 $51,370 - $86,680.
 
 
 
 
 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
 
 
 
 
 Compensation:
 
 USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
 
 
 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
 
 
 The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
 
 
 
 Benefits:
 
 At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
 
 
 For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
 
 
 
 Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
 
 
 
 
 USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
</div>

Auto Adjuster (Mid-Level) – Non-Injury

Gator Cases

<div><div>Tampa, FL (Not Remote)</div>
<div>Gator Co. is a fast paced, growing company that designs and manufactures cases and stands for the Music, Pro Audio, Audio Visual, Firearms, and other Industrial markets; with products in over 2,500 retailers in the USA and distribution in 70+ countries around the world. Gator Cases is a Tampa based company with a large distribution and manufacturing center in Columbia City, Indiana. Gator also has key manufacturing partners throughout China, and other regions around the world.</div>
<div>We are seeking fun, creative, innovative, and energetic team members who not only can adapt to change but take the lead in the continuous improvement of our business processes and the way we serve each other and our customers. We value team members who can see the bigger picture, who exercise the initiative that will take us to the next level, make it possible for us to successfully scale the business, and achieve our lofty growth goals.</div>
<div></div><div>JOB DESCRIPTION</div>
<div>This customer support specialist will be responsible for providing high quality customer service and support to our dealer and end user network. Excellent written, verbal communication, and time management skills are required to provide our dealers and end users with timely and accurate service. This is a full-time, hourly position. Monday through Friday from 9am &ndash; 6pm.</div>
<div></div><div>ESSENTIAL DUTIES AND RESPONSIBILITIES</div>
<div>(Note: Other duties and responsibilities may be assigned) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.</div>
<ul><li>Qualifying warranty claims and issuing dealer and end user RMAs (return merchandise authorization)</li>
<li>Answering product questions and providing product suggestions based on the customer&rsquo;s needs and requests.</li>
<li>Providing dealer/end user support via Zen Desk, phones, and live chat.</li>
<li>Provide pricing and shipping quotes</li>
<li>Updating dealers on shipping and product ETAs</li>
<li>Other administrative duties as assigned</li>
</ul>
<div></div><div>MINIMUM REQUIREMENTS
</div><div>The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<ul><li>Sharp attention to detail</li>
<li>Excellent verbal and written communication skills</li>
<li>Computer literacy, including Office Suite (Outlook, Word, Excel, etc.)</li>
<li>Detail oriented</li>
<li>Ability to work under pressure to meet deadlines in a fast-paced environment</li>
<li>Ability to independently perform research</li>
<li>Be able to proactively identify problems, issues, and give recommendations</li>
<li>Strong organization, time management, and follow-through skills</li>
</ul>
<div></div><div>PREFERRED SKILLS &amp; KNOWLEDGE</div>
<ul><li>Data Entry experience</li>
<li>Order processing experience</li>
<li>Experience in the music industry/product knowledge</li>
</ul>
<div></div><div>Benefits:</div>
<ul><li>Competitive salary with monthly bonus potential</li>
<li>Medical, dental, and vision coverage (after 60 days the first of the month)</li>
<li>2 weeks of PTO upon hire</li>
<li>Company sponsored basic life insurance</li>
<li>401k Match</li>
<li>Gym Membership Reimbursement</li>
<li>Employee product discounts</li>
<li>Flexible and fun company culture</li></ul> 
<div></div>
<div></div><div>We provide Equal Employment Opportunity EEO for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws.</div></div>

Customer Support Specialist

<div>Location Tampa, Florida
<div><div><div>Job ID</div><div>
R0116749</div></div>
<div><div>Date posted</div><div>
04/10/2026</div></div>
</div><div>Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Manager, Claims Operations, you will manage and be accountable for auto and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Tampa, FL Commerce and Tampa, FL Crosstown. Relocation assistance is not available for this position.
What you&rsquo;ll do:<ul><li>
Inspects and reviews quality of claim files and provide feedback to employees as appropriate.</li><li>
Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.</li><li>
Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners</li><li>
Creates conditions for success removes obstacles, leads and champions change.</li><li>
Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.</li><li>
Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.</li><li>
Handles escalations and makes appropriate decisions based on the policy.</li><li>
Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.</li><li>
Hires, develops, and coaches claims employees for results delivery.</li><li>
Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement</li><li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>
What you&rsquo;ll have:<ul><li>
Bachelor&rsquo;s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>
6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of P&amp;C claims handling experience required with demonstrated proficiency.</li><li>
2 years of direct team lead, supervisory or management experience.</li><li>
Experience using and interpreting data to make decisions.</li><li>
Demonstrated leadership, initiative, customer service and/or claims handling skills.</li><li>
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.</li></ul>
What sets you apart<ul><li>
Bachelors, advanced degree or related Claims professional certification(s)/designation(s).</li><li>
Strong organizational skills and ability to work in a fast-paced environment.</li><li>
Proven ability to lead, collaborate and build relationships.</li><li>
Strong experience training, coaching, mentoring and developing employees.</li><li>
Strong interpersonal communication skills which include both verbal and written communication.</li><li>
Ability to work out of the Tampa Commerce of Crosstown location 4 days a week.</li></ul>
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation range:
The salary range for this position is: $103,450 - $186,210.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div></div>

Manager, Claims Operations- Auto Express

<div>
 
 Why USAA?
 
 
 
 At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
 
 
 Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
 
 
 
 The Opportunity
 
 
 
 As a
 
 Senior Auto Adjuster your work will focus on adjusting non-injury auto claims.
 
 You will investigate and determines coverage and liability, evaluate, negotiate, and settle highly complex auto claims such as comprehensive (i.e., theft and fire), collision (i.e., minimal policy limits, coverage determinations/issues, attorney representation, non-owned vehicles, mechanical breakdown, property damage lawsuits) property damage liability, and rental vehicle coverages for repairable vehicles and total losses.
 
 
 We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 3 months in office.
 
 This position will be based in our Tampa, FL locations only.
 
 Relocation assistance is not available for this position.
 
 
 
 Start Date
 
 : May 3rd or June 1st
 
 
 
 Hours
 
 : Monday &ndash; Friday (9:00 &ndash; 5:30pm ET)
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Investigates to determine coverage, liability, and physical damage including total loss settlements for highly complex auto claims.
 </li>
 <li>
 Negotiates liability for comparative negligence (claimant or adverse carrier).
 </li>
 <li>
 Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
 </li>
 <li>
 Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability.
 </li>
 <li>
 Analyzes information obtained to establish compliance for regulatory requirements and settlement value.
 </li>
 <li>
 Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges.
 </li>
 <li>
 Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
 </li>
 <li>
 Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.
 </li>
 <li>
 Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
 </li>
 <li>
 Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
 </li>
 <li>
 Applies proficient knowledge of P&amp;C insurance industry products, services, to include P&amp;C insurance policy contracts, coverages and internal claims handling process and procedures.
 </li>
 <li>
 May serve as an informal resource for team members.
 </li>
 <li>
 Applies proficient knowledge of Auto Physical Damage to adjust claims.
 </li>
 <li>
 Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
 </li>
 <li>
 May be assigned CAT deployment travel with minimal notice during designated CATs.
 </li>
 <li>
 Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
 </li>
 <li>
 Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
 
 
 </li>
 </ul>
 
 What You Have
 
 
 
 <ul>
 <li>
 High School Diploma or General Equivalency Diploma.
 </li>
 <li>
 2 years of customer service experience.
 </li>
 <li>
 1 year of experience handling low to moderately complex auto non injury liability claims.
 </li>
 <li>
 Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
 </li>
 <li>
 Experience determining auto liability coverage.
 </li>
 <li>
 Proficient knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations.
 </li>
 <li>
 Demonstrated negotiation, investigation, communication, and conflict resolution skills.
 </li>
 <li>
 Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
 </li>
 <li>
 Ability to organize, analyze, and effectively determine risk and appropriate response.
 </li>
 <li>
 Successful completion of a job-related assessment may be required.
 
 
 </li>
 </ul>
 
 What Sets You Apart
 
 
 
 <ul>
 <li>
 1 to 2 years recent multi-vehicle claims liability to include comparative negligence.
 </li>
 <li>
 Contract Interpretation experience: Liability &amp; Physical Damage Coverage and Uninsured/Underinsured Motorists Property Damage.
 </li>
 <li>
 Dispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages, Total Loss Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive Driver, Exceeding Coverage Limits.
 </li>
 <li>
 Arbitration/Subrogation knowledge.
 </li>
 <li>
 Guidewire Claims Center experience.
 </li>
 <li>
 Bachelor's degree.
 </li>
 <li>
 Active Adjuster's License.
 </li>
 <li>
 US military experience through military service or a military spouse/domestic partner.
 
 
 </li>
 </ul>
 The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
 
 
 
 What We Offer
 
 
 
 
 Compensation
 
 : The salary range for this position is:
 
 $54,550 - $92,060.
 
 
 
 
 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
 
 
 
 
 Compensation:
 
 USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
 
 
 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
 
 
 The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
 
 
 
 Benefits:
 
 At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
 
 
 For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
 
 
 
 Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
 
 
 
 
 USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
</div>

Senior Auto Adjuster – Complex Non-Injury

<div>
 
 Why USAA?
 
 
 
 At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
 
 
 Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
 
 
 
 The Opportunity
 
 
 
 As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members&rsquo; life events, as appropriate.
 
 
 This hybrid role requires an individual to be
 
 in the office 3 days per week
 
 . This position can be based in one of the following locations:
 
 San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA
 
 . Relocation assistance is
 
 not
 
 available for this position.
 
 
 This is an
 
 experienced desk based Property Adjuster
 
 role working in a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday to Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am &ndash; 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
 </li>
 <li>
 Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
 </li>
 <li>
 Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
 </li>
 <li>
 Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies.
 </li>
 <li>
 Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.
 </li>
 <li>
 Maintains accurate, thorough, and current claim file documentation throughout the claims process.
 </li>
 <li>
 Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates
 </li>
 <li>
 Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
 </li>
 <li>
 Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
 </li>
 <li>
 May be assigned CAT deployment travel with minimal notice during designated CATs.
 </li>
 <li>
 Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
 </li>
 <li>
 Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
 
 
 </li>
 </ul>
 
 What You Have
 
 
 
 <ul>
 <li>
 High School Diploma or General Equivalency Diploma.
 </li>
 <li>
 1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims
 </li>
 <li>
 Knowledge of estimating losses using Xactimate or similar tools and platforms.
 </li>
 <li>
 Demonstrated negotiation, investigation, communication, and conflict resolution skills.
 </li>
 <li>
 Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations.
 </li>
 <li>
 Ability to prioritize and multi-task, including navigating through multiple business applications.
 </li>
 <li>
 May need to travel up to 25% of the year (local &amp; non-local) and/or work catastrophe duty when needed.
 </li>
 <li>
 Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
 
 
 </li>
 </ul>
 
 What Sets You Apart
 
 
 
 <ul>
 <li>
 1+ years relevant property adjusting claims of moderate complexity
 </li>
 <li>
 Experience desk adjusting residential property claims to include water, roof, and personal property
 </li>
 <li>
 File ownership handling claims from start to finish (scoping the loss, assessing damages, estimating, interpreting policy, making coverage decisions, settlement)
 </li>
 <li>
 Proficient in estimate writing using Xactimate and virtual tools (such as Claim X, Hover, and Hosta)
 </li>
 <li>
 Currently hold an active P&amp;C Adjuster license
 </li>
 <li>
 Experience working directly for a standard insurance carrier
 </li>
 <li>
 Experience in a all center environment
 </li>
 <li>
 US military experience through military service or a military spouse/domestic partner
 
 
 </li>
 </ul>
 
 Physical Demand Requirements
 
 
 
 <ul>
 <li>
 May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
 </li>
 <li>
 May need to meet all USAA safe driving requirements including verification of driving record through MVR &amp; possession of valid driver&rsquo;s license.
 </li>
 <li>
 May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
 </li>
 <li>
 May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
 
 
 </li>
 </ul>
 
 Compensation range:
 
 The salary range for this position is: $57,970 - $97,820.
 
 
 
 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
 
 
 
 
 Compensation:
 
 USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
 
 
 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
 
 
 The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
 
 
 
 Benefits:
 
 At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
 
 
 For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
 
 
 
 Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
 
 
 
 
 USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
</div>

Inside Property Adjuster

FIRST ACCEPTANCE INSURANCE

<div>Auto Liability Specialist II 

This Auto Liability Specialist II position reports into either Tampa, FL or Nashville, TN, with the potential to work remotely full time. As an Auto Liability Specialist II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims to determine coverage and legal liability and resolve damages. Assigned claims may involve Single-vehicle or multiple-vehicle losses, uninsured/underinsured PD motorist claims, and complex coverage issues requiring direct involvement in property damage claim handling with minimal supervision. Exceptional evaluation and judgment skills are required to develop all potential exposures in the file and to properly set expense and indemnity reserves. Protecting our Insured and the Company&rsquo;s financial exposures is critical.

Essential Job Functions
<ul>
<li>Plan and conduct investigations (including but not limited to interviewing parties involved, collecting and evaluating documentation and securing evidence and protecting the chain-of-custody, determining inspection needs, ordering police reports, scene investigation, taking witness statements, reviewing material damage photos, etc.) to analyze coverage, determine liability, compensability, and extent of damages</li>
<li>Assume responsibility for property damage claims, including attorney-represented and non-represented parties, for both first- and third-party claimants</li>
<li>Demonstrates high investigation, analysis, evaluation, and negotiation skills. This includes accurately reviewing and interpreting auto policy provisions to resolve complex coverage investigations appropriately.</li>
<li>Adherence to proper procedures related to the inspection and evaluation of property damage claims and the ability to make recommendations for the disposition of claims beyond an individual&rsquo;s settlement authority</li>
<li>Evaluate policy coverage contact insureds, claimants, attorneys, and body shops while determining and establishing reserve requirements</li>
<li>Compile information for decision-making with a discussion of the claims committee where appropriate</li>
<li>Respond timely and appropriately to all settlement demands</li>
<li>Keep internal and external customers advised of file status and other matters, as required</li>
<li>Evaluate claims for potential fraud and work with Special Investigations Unit, as required</li>
<li>Assess actual damages associated with claims and conduct negotiations to settle claims</li>
<li>Determine if subrogation exists and take steps necessary to initiate recovery efforts</li>
<li>Performs other duties as assigned</li>
</ul>
Desired Qualifications
<ul>
<li>Possesses strong customer service skills and behaviors</li>
<li>Makes decisions in an informed, confident, and timely manner</li>
<li>Possesses strong organizational and time management skills</li>
<li>Ability to negotiate skillfully in difficult situations with both internal and external groups</li>
<li>Demonstrates strong written and verbal communication skills, promotes and facilitates free and open communication</li>
<li>Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems promptly</li>
<li>Easily adapts to new or different changing situations, requirements, or priorities</li>
<li>Cultivates an environment of teamwork and collaboration</li>
<li>Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits</li>
</ul><ul><li>Minimum of two (2) years of property claims handling experience</li>
</ul><ul><li>High school diploma or equivalent</li>
<li>College Degree preferred or equivalent experience</li>
</ul>
PHYSICAL DEMANDS:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to do manual tasks, which may include using hands to finger and handling controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee must frequently lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include breathing, protecting oneself, and possessing the capacity to learn, concentrate, think, and read. Oftentimes, the employee communicates and interacts with others while working.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.

#LI-REMOTE</div>

Auto Liability Specialist II

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