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coverage specialist (temp to perm) Jobs in Tampa

coverage specialist (temp to perm)

customer support specialist

Inogen

<div><p><b>Description</b>
</p><p><b>Job Summary:</b></p><p>
The Support Specialist assists Inogen in ensuring that the equipment placed in the client's home meets the Patient's clinical needs. The primary focus for the Support Specialist is to support the local Referral Development Manager (RDM). Allowing the RDM to shift their focus away from delivery and setup of Inogen provided equipment. This could include delivery and setup of Inogen provided equipment, delivery and pickup of testing equipment, reports, and documentation, and participating in sales activities.</p><p><b>
Responsibilities </b>(Specific tasks, duties, essential functions of the job)</p><p><b>
Support Specialist I</b></p><ul><li>
Pick up and deliver respiratory equipment to patients in their homes or other specified locations such as hospitals or physician offices.</li><li>
Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance, in accordance with state licensing limitations.</li><li>
Thoroughly and efficiently gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.</li><li>
Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.</li><li>
Complete paperwork relating to deliveries, pick-ups &amp; testing.</li><li>
Operate non-commercial vehicle carrying medical equipment.</li><li>
May be required to work after-hours and on an on-call basis. Including weekend and holiday coverage.</li><li>
Successfully complete all required safe driving programs, abide by applicable motor vehicle laws and ordinances, and always demonstrate safe driving practices throughout employment.</li><li>
Maintain valid licenses and endorsements required for the position.</li><li>
Facilitate credit card payments through company approved process.</li><li>
Other duties as assigned.</li><li>
Maintain regular and punctual attendance.</li><li>
Comply with all company policies and procedures.</li></ul><p><b>
Support Specialist II</b></p><p>
In addition to items listed for RDM Support Specialist I, a RDM Support Specialist II, may also be responsible for the following.</p><ul><li>
Conduct equipment set-up both remotely and directly.</li><li>
Maintain a current calendar reflecting availability for patient appointments.</li></ul><p><b>
Support Specialist III</b></p><p>
In addition to items listed for RDM Support Specialist II, a RDM Support Specialist III, may also be responsible for the following.</p><ul><li>
Conduct titration studies, both remotely and directly, completing required documentation accurately and completely within one hour per patient.</li><li>
Complete service calls, both remotely and directly, documenting activities and results in a timely manner.</li><li>
Other duties include acting as a clinical resource for completing clinical appointments.</li></ul><p><b>
Knowledge, Skills, and Abilities
</b></p><ul><li>Demonstrate skills required to instruct patients remotely and directly in the safe use of Inogen supplied equipment.</li><li>
Knowledge of the current technologies used in cardio-pulmonary disease treatments as they relate to Inogen provided services.</li><li>
Ability to work self-manage and work independently.</li><li>
Must have strong work ethic.</li><li>
Excellent oral and written communication skills required.
</li><li>Proficient in use of laptop and electronic tablet required.</li><li>
Attention to detail is required.
</li></ul><p><b>Qualifications </b>(Experience and Education)</p><div><div><div><p><b>
Level I</b></p><p>
Support Specialist I</p></div><div><br>
<ul><li>
High School diploma or equivalent, required.</li></ul><ul><li>
1 year experience of home medical equipment delivery, required; oxygen therapy or respiratory related, preferred.
</li><li>Intermediate knowledge/proficiency in Microsoft Office, required.</li><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div><div><div><p><b><br>
Level II</b></p><p>
Support Specialist II</p></div><div><br>
<ul><li>
State or National certification or licensure as one or more of the following required; Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCNA), required.</li></ul><ul><li>
2 years&rsquo; experience in home medical equipment industry (oxygen therapy or respiratory), preferred.
</li><li>knowledge/proficiency in Microsoft Office, required.</li><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div><div><div><p><b><br>
Level III</b></p><p>
Support Specialist III</p></div><div><br>
<ul><li>
Licensed or Registered Respiratory Therapist or registered Nurse, required.</li></ul><ul><li>
3 years&rsquo; experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), preferred.
</li><li>Intermediate knowledge/proficiency in Microsoft Office, required.</li></ul><ul><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div></div><br>
<p></p>
Disclaimer:<br>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.<br>
<br>
Inogen assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $19.44 and $22.36 hourly. However, actual base salary if hired will be determined on an individualized basis and will be based on non-discriminatory factors, including as to individual skills, education, experience and market location.<br>
<br>
Inogen is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</div>

Medical Device Delivery Driver

Syniverse

<div><div>Syniverse is the world&rsquo;s most connected company. Whether we&rsquo;re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world&rsquo;s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we&rsquo;re able to provide our incredible talent with an innovative culture and great benefits.</div><div></div><div><b>
Who We're Looking For</b></div>
The Customer Service Specialist I is responsible for providing the first level of technical support for products and services. This position will work with customers and internal support teams to assist with trouble shooting and problem resolution. Key elements of this role include familiarity with Syniverse&rsquo;s products and services, and the ability to quickly identify and address customer needs<ul><li></li></ul><div><b>
Some of What You'll Do</b></div><div><div><div><b>
Scope of the Role:</b></div></div><div><ul><li><div><b>
Direct Reports:</b><b> </b>This is an individual contributor role with no direct reports</div></li></ul></div><div></div><div><div><b><br>
Key Responsibilities</b></div></div><div><ul><li><div>
Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.</div></li><li><div>
Track customer reported problems following ticketing procedures.</div></li><li><div>
Effectively work with internal resources and 2nd level support groups as needed for ticket resolution.</div></li><li><div>
Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates.</div></li></ul></div></div><div><div><ul><li><div>
Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction.</div></li><li><div>
Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades.</div></li><li><div>
Ensure individual/departmental objectives are met.</div></li><li><div>
Complete various administrative activities (e.g. time reporting, email, vmx&hellip;).</div></li></ul></div><div></div><div><div><b><br>
Experience, Education and Certification:</b></div></div><div><ul><li><div>
High school diploma or GED, a Bachelor&rsquo;s degree in communication or business is preferred .</div></li><li><div>
No prior experience required.</div></li><li><div>
PC experience in a Windows operating environment with strong typing ability preferred.</div></li><li><div>
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred.</div></li><li><div>
Customer service experience preferred.</div></li><li><div>
Bi-lingual preferred (English and Spanish, Portuguese, Mandarin, etc).</div></li></ul></div><div></div><div><div><b><br>
Additional Requirements:</b></div></div><div><ul><li><div>
Excellent interpersonal, verbal, and written communications.</div></li><li><div>
Ability to work with minimal supervision and, in some cases, such as off peak hours, weekends and holidays.</div></li></ul></div></div><div><div><ul><li><div>
Ability to proactively anticipate customer needs and make recommendations to meet those needs.</div></li><li><div>
Ability to work in a multiple shift environment covering 24 x 7 x 365</div></li></ul></div></div><div></div><ul><li></li></ul><div><b>
Why You Should Join Us</b></div><div></div><div>
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.</div><div></div><div>
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.</div><div></div><div><b>
Know someone at Syniverse?</b></div><div>
Be sure to have them submit you as a referral prior to applying for this position.</div></div>

Customer Service Specialist I

MetroLagoons

<p></p><div><h3 class="jobSectionHeader"><b>Reinvent Your Day Outdoors</b><b>
</b></h3>
<p><b>MetroLagoons</b> (Show me) transforms everyday life into a vacation. With four resort-style lagoons across Florida, guests enjoy thrilling water adventures, swim-up bars, cabanas, and community events&mdash;creating spaces where families connect, friends celebrate, and every visit feels like a sun-soaked escape filled with fun, relaxation, and unforgettable memories.</p>
<p><b>
We are looking for a detailed and personable Contact Center Agent to join our team for the season (May-Sept). Based on performance and business needs, the position may be extended beyond the end of season.</b></p>
<ul>
<li>Hours will be 40/week, 9a-5p, with Saturday and Sunday availability required; weekdays flexible</li>
<li>You will be working in our corporate office in West Tampa - in office on weekdays, remote work available on weekends</li>
</ul>
<p><b>Summary:</b></p>
<p>
Reporting to the Contact Center Supervisor, the Contact Center Agent will respond to guest service inquiries primarily via web chat and email, and occasionally by phone. The Agent will assist with frequently asked questions, guest reservations, and membership inquiries while delivering exceptional customer service.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Serve as the first point of contact for guests and resident members, providing helpful, friendly, and knowledgeable support</li>
<li>Maintain knowledge of, and help enforce, rules, policies, and procedures related to guest reservations and resident memberships</li>
<li>Maintain knowledge of the company&rsquo;s products and services, such as admission tickets, rentals, special events, and membership types</li>
<li>Facilitate the website&rsquo;s live web chat and respond to assigned Help Desk tickets, ensuring prompt and accurate responses</li>
<li>Document customer interactions while escalating concerns to the Supervisor, as needed</li>
<li>Identify upsell opportunities or refer to the appropriate department</li>
<li>Assist with occasional special projects (e.g., roster management, guest outreach) and/or other duties as assigned</li>
</ul>
<p> <b>Qualifications:</b></p>
<ul>
<li>High school diploma or equivalent</li>
<li>Prior customer service experience, such as that in a call center or service department</li>
<li>Intermediate (or above) computer skills</li>
<li>Excellent communication skills, both written and verbal</li>
<li>Ability to handle a high volume of inquiries while prioritizing tasks</li>
<li>Bilingual (English/Spanish) a plus, but not required</li>
</ul>
<p><b>Benefits:</b></p>
<p>
Employee Discount Program, including Lagoon entry, F&amp;B/Merchandise discounts, and more!</p>
<p><b>
E.O.E. MetroLagoons does not discriminate on the basis of age, gender, race, nationality, religion, sexual orientation, or any other class protected by law.</b></p></div><p></p>

Seasonal Contact Center Agent

GEICO

<div>
 <strong>
  At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
  <br/>
  <br/>
 </strong>
 <strong>
  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers&rsquo; expectations while making a real impact for our company through our shared purpose.
  <br/>
  <br/>
 </strong>
 <strong>
  When you join our company, we want you to feel valued, supported and proud to work here. That&rsquo;s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
  <br/>
  <br/>
 </strong>
 <strong>
  What Makes This Opportunity Exciting?
  <br/>
  <br/>
 </strong>
 As a Service Representative at GEICO, you&rsquo;ll do more than answer questions- you&rsquo;ll provide reassurance and solutions that make a difference in customers&rsquo; lives. Whether guiding policyholders through coverage needs, addressing billing inquiries, or educating them on policy options, you&rsquo;ll be a trusted partner in delivering world-class service.
 <br/>
 <br/>
 <ul>
  <li>
   Customer Interaction: Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations.
  </li>
  <li>
   Problem Resolution: Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience.
  </li>
  <li>
   Product Knowledge: Maintain a thorough understanding of GEICO&rsquo;s insurance products to effectively assist customers and identify opportunities for cross-selling or up-selling.
  </li>
  <li>
   Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.
  </li>
  <li>
   Workplace Flexibility: After completing a comprehensive 5-month in-office training and orientation, transition to a hybrid work model with the best of both worlds&mdash;spend 80% of your time in the office and 20% working remotely. Plus, take advantage of the GEICO Flex Program, which offers up to four additional weeks of remote work annually for even greater flexibility.
  </li>
  <li>
   Professional Growth: Access GEICO&rsquo;s industry-leading training programs and development opportunities:
  </li>
  <li>
   Licensing and continuing education at no cost to you.
  </li>
  <li>
   Leadership development programs and hundreds of eLearning courses to enhance your skills.
  </li>
  <li>
   Access to GEICO Strive Program, providing associates with tuition assistance and access to high-quality education to advance their career.
  </li>
  <li>
   Incentives and Recognition:
  </li>
  <li>
   Pay Transparency: The starting salary for a Service Representative is between $25.31 per hour/$51,000 annually and $29.28 per hour/$59,000 annually. Many associates see a base salary increase of 10% within their first year as a Service Representative. Top associates can see increases up to 15%!
  </li>
  <li>
   Evening Shift Differentials: Earn a +10% pay differential for eligible shifts.
  </li>
  <li>
   Weekend Shift Differentials: Earn a +20% pay differential for eligible shifts.
  </li>
  <li>
   Additional Perks:
  </li>
  <li>
   Health &amp; Wellness: Comprehensive healthcare and well-being support available on Day 1.
  </li>
  <li>
   401(k) Match: From day one, you&rsquo;ll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: High School Diploma required, College Degree (2-4 year) preferred.
  </li>
  <li>
   Experience: Up to 3 years of prior relevant customer facing and/or service experience.
  </li>
  <li>
   Minimum Requirements
  </li>
  <li>
   High School Diploma (or equivalent) and minimum 2 years of customer facing work experience Or
  </li>
  <li>
   Associates Degree and minimum 1 year of customer facing work experience Or
  </li>
  <li>
   Bachelor&rsquo;s Degree and minimum 3 months of customer-facing experience
  </li>
  <li>
   Skills:
  </li>
  <li>
   A passion for providing outstanding customer service.
  </li>
  <li>
   Strong interpersonal, communication, and problem-solving skills.
  </li>
  <li>
   Adaptability and attention to detail in a dynamic environment.
  </li>
  <li>
   Ability to prioritize and multi-task, while navigating through multiple business applications.
  </li>
  <li>
   Computer proficiency, including familiarity with Microsoft Office Suite.
  </li>
  <li>
   Flexibility to work evenings, weekends, and holidays as needed.
   <br/>
   <br/>
  </li>
 </ul>
 #geico200
 <br/>
 <br/>
 At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
 <br/>
 <br/>
 <strong>
  The GEICO Pledge
  <br/>
  <br/>
 </strong>
 <strong>
  Great Company:
 </strong>
 At GEICO, we help our customers through life&rsquo;s twists and turns. Our mission is to protect people when they need it most and we&rsquo;re constantly evolving to stay ahead of their needs.
 <br/>
 <br/>
 We&rsquo;re an iconic brand that thrives on innovation, exceeding our customers&rsquo; expectations and enabling our collective success. From day one, you&rsquo;ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people&rsquo;s lives.
 <br/>
 <br/>
 <strong>
  Great Careers:
 </strong>
 We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career &ndash; and your potential &ndash; in mind. You&rsquo;ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
 <br/>
 <br/>
 <strong>
  Great Culture:
 </strong>
 We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
 <br/>
 <br/>
 As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
 <br/>
 <br/>
 <strong>
  Great Rewards:
 </strong>
 We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
 <br/>
 <br/>
 <ul>
  <li>
   Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family&rsquo;s overall well-being.
  </li>
  <li>
   Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
  </li>
  <li>
   Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
  </li>
  <li>
   Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
   <br/>
   <br/>
  </li>
 </ul>
 The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
 <br/>
 <br/>
 GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
</div>


Customer Service Representative

AAL Holdings LLC.

<p><b>Job Summary</b><br/>We are seeking a friendly, dependable, and service-driven individual who enjoys helping people and thrives in a fast-paced environment. This role is ideal for someone who can balance efficiency with warmth, ensuring every guest interaction reflects the high standards of Alessi Bakeries. Fully on-site, 7 days a week full and part time hours available</p><p><b>Duties</b></p><ul><li>Answer and manage a high volume of incoming phone calls daily</li><li>Provide exceptional guest service by answering questions and assisting with requests</li><li>Take and process orders for deli, catering, cakes, and other bakery offerings</li><li>Accurately enter orders into the Toast POS system</li><li>Learn and utilize the Toast Catering Module</li><li>Provide guests with accurate product and service information</li><li>Troubleshoot and resolve guest concerns with professionalism and patience</li><li>Escalate or direct calls to the appropriate department manager when needed</li><li>Follow established processes and systems for handling orders and inquiries</li></ul><p><b>Requirements</b></p><ul><li>Strong hospitality mindset with a passion for guest service</li><li>Excellent communication and interpersonal skills</li><li>Ability to handle high-pressure situations and difficult conversations (&ldquo;thick skin&rdquo;)</li><li>Strong multitasking and problem-solving abilities</li><li>Basic computer skills and technical proficiency</li><li>Previous phone or call center experience preferred</li><li>Willingness to learn product knowledge (training provided)</li><li>Positive attitude and team-oriented mindset</li><li>High level of punctuality and reliability</li><li>Ability to work extended hours, weekends, and holidays as required</li></ul><p><b>Language: Bilingual</b> preferred</p><p>Pay: $15.00 - $19.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Will you now or in the future require sponsorship for employment visa status (e.g., H-1B)?</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Required)</li><li>Toast/POS : 1 year (Required)</li></ul><p>Work Location: In person</p>

Call Center Associate

Amerant Bank

<div><p>As a Banking Specialist, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers&rsquo; hands. You understand that Amerant Bank is dedicated to delivering a customer experience that&rsquo;s unlike any other. It starts with you discovering customers&rsquo; needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer.</p><div><div><div><p>
Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions. In addition, provide education and knowledge of our consumer and small business products to existing and new customers.</p><p><b>
OPERATIONAL EXCELLENCE:</b></p><ul><li>
Process all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, issuance of cashiers&rsquo; checks.</li><li>
Research and resolve issues related to end of day banking center balancing.</li><li>
May be responsible for functions related to the day to day operation of the ATM, cash recycler, drive thru and night drop.</li><li>
Ability to open new accounts and perform maintenance transactions on the Bank&rsquo;s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements. Execute all operation responsibilities relative to opening and maintain all products and services.</li><li>
Review customers account activity to insure compliance with Bank Secrecy Act.</li><li>
May be responsible for the daily review of overdraft, uncollected and significant balance change reports.</li><li>
Ability to originate new credit requests (consumer and small business and/or residential mortgages) and respond to loan related inquiries.</li><li>
Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures.</li><li>
Adhere to all policies and procedures per Retail Banking&rsquo;s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always.</li><li>
Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor.</li><li>
Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.</li><li>
Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.</li></ul><p><b>
CUSTOMER SERVICE:</b></p><ul><li>
Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement.</li><li>
Resolve customer problems and follow up to ensure customer&rsquo;s expectations are met.</li><li>
Deliver customer experience for all segments to ensure quality customer experience every day every time.</li><li>
Provide quality customer service to all current and prospective customers as measured by Bank service standards.</li></ul><p><b>
BUSINESS DEVELOPMENT:</b></p><ul><li>
This position requires consistently meeting or exceeding sales goals as defined by management.</li><li>
Achieve out bound conversation expectations as defined by management.</li><li>
Responsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services.</li><li>
Take an active role in educating our customers on other banking channels to meet their needs.</li><li>
Responsible for learning and maintaining knowledge of Bank&rsquo;s products and services.</li><li>
Participate in business development activities in support of the banking center market development activities as requested.</li><li>
Actively participate in community organizations to promote the Bank brand as well as support business development initiatives.</li><li>
Refer prospects and clients to other lines of business according to determined segmentation (AMTI, Commercial Banking, etc.)</li></ul><p><b>
BANK TRANSFORMATION:</b></p><ul><li>
Adhere to expectations defined for banking centers as defined by management.</li><li>
Responsible for adhering to no personal space guidelines and that the banking center is clean and free of clutter.</li><li>
For Transformed Banking Centers: Responsible and able to utilize all elements within a transformed banking center: Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower, etc.</li><li>
Learn and encourage usage of all digital components in the banking center by banking center guests.</li><li>
May be the Digital Advocate for the banking centers. Responsibilities include being an expert on the Bank&rsquo;s Online Banking (personal and business) and Mobile Banking channels to be able to assist customers and promote their sale and usage. Responsible for educating other team members on digital channels.</li><li>
Adhere to and participate in lobby management standards including acting in the Greeter role. Greet customers/prospects in the lobby in accordance with banking center defined standards.</li><li>
Adhered to defined career wear standards.</li></ul><p><b>
OTHER:</b></p><ul><li>
Live the Bank values every day.</li><li>
Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services.</li><li>
May have approval authority.</li><li>
May be asked to train and aid less experience banking center team members.</li><li>
Cooperates with superiors, peers to accomplish team and Bank goals.</li><li>
Ability to work in different assigned banking centers within the region.</li>
Other duties as required.<br>
<li>
</li></ul><p><br>
<b>Minimum Education and/or Certifications Requirements</b><b>:</b></p><p>
High School or GED required. AA or Bachelor&rsquo;s Degree preferred.</p><p>
Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed.
</p><p><b>Minimum Work Experience Requirements</b><b>:</b>
 <br>
<br>
Banking Specialist IV requires over 5 years of experience in Bank sales / service environment or equivalent experience including proven sales results.
</p><p><b>Technical and/or Other Essential Knowledge</b><b>:
</b></p><p>Basic report writing ability, organizational skills, telephone skills. Previous experience with Outlook, Internet and MS Office Skills, including MS Word Advanced, MS Excel Advanced and MS PowerPoint Level II required.</p><p>
** Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first).</p><p><b>
Functional Skills &amp; Knowledge Requirements</b><b>:</b></p><p>
Must be a team player, can work under pressure, have a professional image and be able to resolve problems and conflicts.<br>
Must be able to prioritize work and effectively manage time.<br>
Must possess basic business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills.<br>
Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required.<br>
Must possess sales and negotiation skills.</p><p>
Bilingual (English/Spanish) preferred</p></div></div></div></div><p></p>

Banking Specialist - Floater

Ameris Bank

<div><p><b>Ameris Bank </b>is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.<br>
</p><p><br>
Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you&rsquo;ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer&rsquo;s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.
</p><p></p><p>Responsible for performing a wide range of advanced administrative functions to support commercial banking activities. The position facilitates efficient operations, optimizes relationship management and portfolio growth, executes compliance and collections procedures, and serves as a client contact. The Senior Commercial Banking Specialist trains and coaches Commercial Banking Specialists and demonstrates the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned.<br>
</p><p><br>
<b>Essential Functions, Duties, and Responsibilities:
</b></p><ul><li><p>Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
</p></li><li><p>Maintains electronic records and prepares transactions in Customer Relationship Management software.
</p></li><li><p>Thoroughly collects customer and prospect financials which may include loan applications, tax returns, income statements, bank statements and other relevant data.
</p></li><li><p>Reviews customer and prospect financials and other relevant data to identify discrepancies and inconsistencies; follows through to verify accurate information and resolve issues.
</p></li><li><p>Monitors reports to identify maturing and delinquent accounts.
</p></li><li><p>Administers renewal processes and performs collections procedures for assigned customer portfolio.
</p></li><li><p>Maintains records and obtains documentation in compliance with internal controls, operational procedures and risk management policies.
</p></li><li><p>Identifies business development and cross-sell opportunities and makes referrals.
</p></li><li><p>Drafts letters and agreements.
</p></li><li><p>Reviews the work of Commercial Banking Specialists; provides assistance and training to team members.
</p></li><li><p>Maintains knowledge of banking products, programs, services and promotions.
</p></li><li><p>Facilitates loan approval processes; prepares documents for the Officer Loan Committee.
</p></li><li><p>Monitors the customer experience by assessing customer feedback, identifying opportunities for improvement, researching and resolving complex problems to ensure customer service excellence.
</p></li><li><p>Facilitates prospecting and marketing efforts by developing materials, scheduling and coordinating meetings and events.
</p></li><li><p>Serves as a liaison with clients, internal and external contacts to facilitate communication and assist with loan closing and account opening processes.
</p></li><li><p>Works to understand the root causes of complex customer service issues. Identifies and implements resolutions.
</p></li><li><p>May accompany Commercial Relationship Managers on meetings and appointments to assist with relationship management and support account opening or loan closing processes.
</p></li></ul><p></p><p><b>Required Knowledge, Skills and Competencies:
</b></p><ul><li><p>Computer and Microsoft Office proficiency.
</p></li><li><p>Demonstrates leadership skillset with ability to coach and mentor.
</p></li><li><p>Thorough knowledge of banking policies, procedures, products and services.
</p></li><li><p>Able to effectively and persuasively express self, using language and grammar in a professional manner.
</p></li><li><p>Able to plan, schedule and organize professional schedule to achieve goals within or ahead of established time frames.
</p></li><li><p>Able to provide a high level of interactive service to others, building relationships and addressing identified needs.
</p></li><li><p>Demonstrates commitment to quality customer service and ability to meet or exceed service goals.
</p></li><li><p>Able to analyze and record detailed information and produce accurate, high quality work products.
</p></li><li><p>Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact.<br>
</p></li></ul><p><br>
<b>Industry and Work Experience:
</b></p><ul><li><p>5 or more years of experience as a Commercial Banking Specialist or equivalent position.
</p></li><li><p>Banking compliance or risk management experience preferred<br>
</p></li></ul><p><br>
<b>Academic </b>:
</p><ul><li><p>Bachelor&rsquo;s degree preferred or equivalent education and related training or experience required.
</p></li></ul><p></p><p><b>Benefits Available to Employees:
</b></p><p>Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
</p><ul><li><p>Medical, Dental and Vision Insurance
</p></li><li><p>Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
</p></li><li><p>Life Insurance provided at no additional cost to employees
</p></li><li><p>Accidental Death &amp; Dismemberment Coverage
</p></li><li><p>Long-Term Disability Coverage
</p></li><li><p>Paid Sick and Vacation Leave
</p></li><li><p>11 Holidays
</p></li><li><p>Volunteer/Service Day
</p></li><li><p>Employee Stock Purchase Plan
</p></li><li><p>401(k) Retirement Plan
</p></li><li><p>Ameris Bank matches 50% of your first 8% of contributions to the plan
</p></li><li><p>Flexible Spending Accounts
</p></li><li><p>Health Savings Account
</p></li><li><p>Health Reimbursement Arrangement
</p></li><li><p>Supplemental Life &amp; Other Insurance Plans
</p></li><li><p>Identity Theft Protection
</p></li><li><p>Pet Insurance
</p></li><li><p>Legal Insurance
</p></li><li><p>Employee Assistance Program
</p></li><li><p>Employee Advocacy Program
</p></li><li><p>Tickets at Work (Entertainment discounts for Ameris Bank Employees)
</p></li><li><p>AT&amp;T Employee Discount
</p></li><li><p>Wellness Discounts for Medical Premiums and Other Rewards
</p></li><li><p>Employee Referral Incentive
</p></li><li><p>Education Assistance
</p></li><li><p>Employee Resource Groups
</p></li></ul><p></p><p><b>Banking Advantages for Employees:
</b></p><p>In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
</p><ul><li><p>Free Interest Checking
</p></li><li><p>Free Safe Deposit Box
</p></li><li><p>Free Money Orders, Travelers&rsquo; Checks and Cashier Checks
</p></li><li><p>Discount on Mortgage Origination Fee
</p></li><li><p>Free Online Banking and Free Unlimited Online Bill Payment
</p></li><li><p>Employee Banking Perks
</p></li></ul><p></p><p><b>Disclaimer:<br>
</b></p><p><br>
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.<br>
</p><p><br>
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
</p><p></p><p>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
</p><p>This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Senior Commercial Banking Specialist

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