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customer support specialist

Banko Overhead Doors

<div>
 
 About Us
 
 
 
 Join a trusted, growing home services company that has proudly served West Central Florida since 1984. Banko Overhead Doors is seeking a Customer Success Specialist to support our Customer Care and Builder Services teams. This role is ideal for candidates with experience in customer service, call center support, scheduling, and CRM systems who thrive in fast-paced, high-accountability environments.
 
 
 
 Position Overview
 
 
 
 As a Customer Success Specialist, you will serve as a frontline customer service representative and brand ambassador for Banko Overhead Doors. You will manage inbound and outbound customer communications, ensure accurate data entry and documentation, support service scheduling and coordination, and maintain ownership of customer requests through resolution.
 
 
 This role requires strong communication skills, attention to detail, and the ability to manage high call volume while delivering an exceptional customer experience.
 
 
 
 Key Responsibilities
 
 
 
 <li>
 Handle inbound and outbound customer inquiries via phone, email, and in-person communication
 </li>
 <li>
 Provide excellent customer support by answering questions related to services, pricing, and scheduling
 </li>
 <li>
 Accurately enter and maintain customer data in CRM, scheduling, and service management systems
 </li>
 <li>
 Schedule and coordinate service appointments based on urgency, availability, and customer needs
 </li>
 <li>
 Document all customer interactions with accuracy and professionalism
 </li>
 <li>
 Escalate complex or time-sensitive issues to leadership with clear documentation
 </li>
 <li>
 Collaborate with dispatch, service technicians, sales, and leadership teams
 </li>
 <li>
 Identify recurring customer issues and assist with process improvement initiatives
 </li>
 <li>
 Maintain a calm, professional, and empathetic demeanor in all customer interactions
 </li>
 <li>
 Support onboarding and training of new customer service team members
 </li>
 <li>
 Stay current on company policies, procedures, and product/service offerings
 </li>
 <li>
 Protect confidential customer information and follow data security standards
 </li>
 
 Qualifications
 
 
 
 <li>
 High school diploma or GED required
 </li>
 <li>
 Associate or bachelor&rsquo;s degree in business, communications, or a related field preferred
 </li>
 <li>
 Customer service, call center, or administrative support experience preferred
 </li>
 <li>
 Experience using CRM software, scheduling tools, and Microsoft Office
 </li>
 <li>
 Strong data entry, documentation, and organizational skills
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to multitask and prioritize in a fast-paced, high-volume environment
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
 <li>
 Reliable, punctual, and accountable
 </li>
 <li>
 Ability to work occasional irregular hours as business needs require
 </li>
 <li>
 Bilingual (English/Spanish) preferredSpanish-speaking candidates may qualify for a shift differential
 </li>
 
 Who Thrives in This Role
 
 
 
 <li>
 Customer service professionals who value accuracy, follow-through, and accountability
 </li>
 <li>
 Self-motivated team players with strong communication and problem-solving skills
 </li>
 <li>
 Reliable, punctual candidates who excel in structured, fast-paced environments
 </li>
 <li>
 Detail-oriented multitaskers with strong time management skills
 </li>
 <li>
 Customer-focused professionals who take pride in delivering exceptional service
 </li>
 
 Benefits
 
 
 
 <li>
 Full-time position with competitive pay
 </li>
 <li>
 Medical, dental, vision, 401(k), PTO, and paid holidays
 </li>
 <li>
 Career growth and advancement opportunities
 </li>
 <li>
 Supportive, team-oriented workplace culture
 </li>
 
 Requirements
 
 
 
 <li>
 Valid driver&rsquo;s license with a minimum 3-year clean driving record (MVR)
 </li>
 <li>
 Ability to pass a background check
 </li>
 <li>
 Ability to work a full-time schedule
 </li>
 <li>
 Reliable transportation and consistent attendance
 </li>
 &nbsp;
 
 
 
 Show Up for Banko &amp; Banko Will Show Up for You
 
 
 
 We value reliability, teamwork, and long-term growth. When you commit to showing up&mdash;ready and on time&mdash;we commit to supporting your career and providing opportunities for advancement.
 
 
 
 Equal Opportunity Employer
 
 
 
 Banko Overhead Doors, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.
 
 
 
 
 
 
 Compensation details:
 
 21 Hourly Wage
 
</div>

Customer Service Specialist

Global Sales

Overview We are seeking a professional and detail-oriented Customer Service Specialist / Receptionist with experience to join our team. This key position in addition to Front Desk Reception is responsible for addressing customer inquiries, resolving concerns, and processing orders through various vendors.Strong communication skills, patience, and the ability to handle challenging customer interactions are essential, along with prior front office experience. The ideal candidate will thrive in a fast-paced environment, demonstrate empathy and problem-solving skills, and maintain a welcoming and professional front desk presence.At Global Sales we value candidates with a strong track record and solid job history. If you have experience and are looking to build a long-term career with us, not just a temporary job, please apply.Responsibilities:<ul><li>Respond to customer inquiries via phone, WhatsApp, email, and in-person, ensuring accurate and timely resolution.</li><li>Handle difficult or escalated customer concerns with professionalism and empathy.</li><li>Act as a liaison between customers and internal departments to resolve issues efficiently.</li><li>Document and track customer interactions and resolutions in the CRM system.</li><li>Serve as the first point of contact for visitors, vendors and customers, providing a positive and professional impression.</li><li>Process mail, deliveries, and other administrative tasks as required.</li><li>Manage multi-line phone systems, redirect calls, and provide information to callers.</li><li>Assist with minor accounting functions, including invoice processing and payments.</li><li>Manage ordering and inventory of office supplies to ensure consistent availability and cost efficiency.</li><li>Maintain a clean, organized, and welcoming front desk environment.</li><li>Support sales team and other members and assist with other office tasks as needed.</li></ul>Skills<ul><li>Demonstrated recent experience in office management or administrative roles with clerical responsibilities (Minimum 2 years)</li><li>Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook), NetSuite knowledge a plus</li><li>Exceptional phone etiquette and communication skills for handling interactions professionally and confidently</li><li>Familiarity with multi-line phone systems and front desk operations</li><li>Experience with data entry, and filing systems is essential</li><li>Excellent organizational skills with the ability to multitask effectively in a fast-paced environment with a positive attitude</li><li>Knowledge of basic accounting or billing tasks is a plus</li></ul>How to Apply: If you jave qualifying experience and your&rsquo;re seeking a long-term position in a fast-paced work environment, please send your resume and apply today!Job Type: Full-time (in office), 8AM to 5PM (M-F)Pay: $17.00 - $18.00 per hour (based on experience)Fixed hours: 40 per weekJob Type: Full-timePay: $17.00 - $18.00 per hourExpected hours: 40 per weekBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer/Reception: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Tampa, FL 33619 (Required)</li></ul>Work Location: In person

Customer Service Specialist / Receptionist

Macy's

<div>Be part of an amazing story

Macy&rsquo;s is more than just a store. We&rsquo;re a story. One that&rsquo;s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions&hellip;about inspiring stores and irresistible products&hellip;about the excitement of the Macy&rsquo;s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We&rsquo;ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Furniture and Mattress Concierge specialist plays a key role in providing end-to-end support for our Furniture and Mattress customers from the point of sale through day of delivery. We deliver on our promise of Genuine Hospitality to our customer every day. We build trust with proactive communication, by understanding and adapting to their specific needs and always keeping our word. Working in partnership with store selling colleagues, Supply Chain partners and delivery teams we ensure our top customers have a smooth and seamless delivery experience. This is an inbound and outbound customer facing role focused on providing an elevated customer experience.

What You Will Do
<ul>
<li>Order management &ndash; Keep track of customers and their upcoming deliveries including sending necessary communications to upstream and downstream partners</li>
<li>Focus on providing exceptional service to concierge customers ensuring a smooth delivery experience</li>
<li>Provide proactive and reactive communication based on customer inquiries via phone or email.</li>
<li>Partner with Store and Supply Chain teams to ensure customer needs are addressed timely.</li>
<li>Educate and resolve customer contacts regarding a variety of issues including offering extended warranty program opportunities</li>
<li>Quickly identify potential roadblocks to order completion and work with teams to provide resolution</li>
<li>Answer and Update store colleagues about their concierge clients.</li>
<li>Maintain regular and punctual attendance, including in hybrid work setups.</li>
</ul>
Skills You Will Need

Customer Service Excellence: Demonstrated ability to address customer inquiries promptly and effectively, ensuring resolution and satisfaction.

Communication: Excellent verbal and written communication skills with an ability to communicate effectively with customers, store colleagues, and delivery teams. This includes introducing themselves to customers, providing timely updates and resolving issues.

Problem-Solving: Strong problem-solving abilities to collect data, analyze situations, and propose effective solutions.

Analytical Skills: Ability to assess a situation and adapt quickly to changing customer expectations and needs.

Collaboration: Ability to collaborate with internal and external teams to minimize friction and escalation or sales loss

Adaptability: Flexibility to handle unexpected problems and changes in delivery schedules, ensuring customers are kept informed and satisfied.

Attention to Detail: Ensure all client information and delivery details noted and timely follow up is completed to ensure customer satisfaction.

Self-Motivation: Self-motivated and driven individual with a strong work ethic and the ability to work independently or collaboratively.

Deadline Management: Ability to manage multiple priorities and meet deadlines consistently in a dynamic work environment.

Who You Are
<ul>
<li>Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.</li>
<li>Candidates with a High School diploma or equivalent are encouraged to apply.</li>
<li>Candidate with 6 months of call center experience.</li>
<li>Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.</li>
<li>Able to work a flexible schedule based on department and company needs.</li>
</ul>
What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:
<ul>
<li>Merchandise discounts</li>
<li>Performance-based incentives</li>
<li>Annual merit review</li>
<li>Employee Assistance Program with mental health counseling and legal/financial advice</li>
</ul>
Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy&rsquo;s! Whether you&rsquo;re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people&rsquo;s lives.

Join us and help write the next chapter in our story - Apply Today! 


This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 


CALL00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.</div>

Furniture Backline Advocate Concierge - Full Time, Hours 7:45am - 4:00pm, w/ 4 of 8 weekends days

Flowfox

<div>
 Flowfox is hiring a Customer Service Representative for a remote role supporting our
 
 distribution department
 
 in Tampa. The position is available part-time or full-time.
 
 Applications are accepted only from Florida.
 
 Hourly pay ranges from $17-$23. Training is provided, and schedules are flexible.
 
 
 
 Duties:
 
 
 
 <ul>
 <li>
 Handle customer inquiries online
 </li>
 <li>
 Support distribution-related requests
 </li>
 <li>
 Provide shipment and order updates
 </li>
 <li>
 Resolve basic service issues
 </li>
 <li>
 Document interactions accurately
 </li>
 <li>
 Coordinate with internal teams
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Must reside in Florida
 </li>
 <li>
 Authorized to work in the U.S
 </li>
 <li>
 Clear written English skills
 </li>
 <li>
 Basic computer proficiency
 </li>
 <li>
 Reliable internet connection
 </li>
 <li>
 Dependable and punctual
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 $17-$23 hourly pay
 </li>
 <li>
 Fully remote position
 </li>
 <li>
 Part-time or full-time options
 </li>
 <li>
 Paid onboarding training
 </li>
 <li>
 Supportive team environment
 </li>
 <li>
 Stable workload
 
 
 </li>
 </ul>
 Apply today to join Flowfox as a Customer Service Representative in Tampa. Work remotely while supporting a fast-growing distribution team.
</div>

Customer Service Representative (Remote)

Tampa General Hospital

<div><div>Referral Specialist Lead - (260000Y0)<div>
</div></div><div>
Description<div></div> 
This position leads and supervises referral management activities, including but not limited to appointment scheduling, registration and communications between patients, physicians and the practice plan assuring the highest standards of customer services. Leads implementation of referral services processes, staffing models and technology that support business objectives and improvement efficiencies.<div> 
</div></div><div>
Qualifications<div></div> 
Required:<ul><li>High School Diploma or Equivalent</li></ul>
Work Experience and Additional Information 
2 years of Referral Specialist experience 
Approved medical terminology certification or med term course completion<div>
Key Accountabilities 
<ul><li>Receives and tracks patient referrals including working with other specialties to confirm patient visits, as well as investigates any incomplete referrals for timely processing</li><li>Works with clinical staff to ensure a timely and appropriate appointment is scheduled</li><li>Obtains authorizations required for patient visits, procedure, surgeries and medication to be approved by payer</li><li>Reviews and addresses messages related to patient referrals to allow for timely scheduling of visits</li><li>Develops and maintains an effective and accurate filing system for the department</li><li>Identifies and routes patient appointment information to the correct recipient via computer database and/or telephone calls</li><li>Collaborate with training and QA to support the development needs of Referral Management Services Specialists</li><li>Participates in the design and leads implementation of referral services processes, staffing models and technology that support business objectives and improvement efficiencies</li><li>Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care</li></ul></div><div> 
</div></div><div>
Primary Location: Tampa</div><div>
Work Locations: Healthplex Brandon 10740 Palm River Rd Tampa 33619</div><div>
Eligible for Remote Work: On Site</div><div>
Job: Patient Financial Services</div><div>
Organization: Academic Medical Group Inc</div><div>
Schedule: Full-time</div><div>
Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday</div><div>
Shift: Day Job</div><div>
Job Type: On Site</div><div>
Minimum Salary: 39,520.00</div><div>
Job Posting: Mar 3, 2026, 5:28:43 PM</div></div>

Referral Specialist Lead

Grain and Berry Cafe

Job Title: Team Member / Smoothie &amp; A&ccedil;a&iacute; Specialist Location: Grain and BerryAbout UsAt Grain and Berry, we&rsquo;re passionate about fueling our community with fresh, flavorful, and feel-good food. Known for our award-winning a&ccedil;a&iacute; bowls, handcrafted smoothies, and cold-pressed juices, we deliver vibrant, nutritious options in an upbeat and welcoming environment. Our team is the heart of our brand &mdash; creating exceptional guest experiences with every bowl, blend, and interaction.Position OverviewWe are seeking energetic, positive, and customer-focused individuals to join our team. As a Team Member / Smoothie &amp; A&ccedil;a&iacute; Specialist, you will craft our signature menu items with precision and pride while delivering outstanding hospitality that keeps guests coming back.This role is perfect for someone who thrives in a fast-paced environment, loves healthy living, and enjoys connecting with people.We pay weekly and hourly rate of $17 to $18/hr is a combination of hourly rate plus pooled tips which average $4 - $5/hr.Key ResponsibilitiesProduct Excellence<ul><li>Prepare and present award-winning a&ccedil;a&iacute; bowls, smoothies, and juices according to company standards</li><li>Ensure every product is visually appealing, fresh, and made with care</li><li>Maintain consistency in taste, quality, and portioning</li><li>Uphold strict food safety and cleanliness standards</li></ul>Customer Service<ul><li>Greet every guest with enthusiasm and a genuine smile</li><li>Provide knowledgeable recommendations about menu items and ingredients</li><li>Create a welcoming, positive atmosphere for guests and team members</li><li>Resolve customer concerns professionally and promptly</li><li>Go above and beyond to deliver memorable guest experiences</li></ul>Teamwork &amp; Operations<ul><li>Maintain a clean, organized, and well-stocked workspace</li><li>Work collaboratively with team members during busy shifts</li><li>Support opening and closing procedures</li><li>Contribute to a culture of positivity, accountability, and excellence</li></ul>Qualifications<ul><li>Strong communication and interpersonal skills</li><li>Passion for health, wellness, and fresh food</li><li>Ability to multitask in a fast-paced environment</li><li>Reliable, punctual, and team-oriented</li><li>Previous food service or customer service experience preferred (but not required &mdash; we&rsquo;ll train the right attitude!)</li></ul>What We&rsquo;re Looking For<ul><li>High energy and a positive mindset</li><li>A commitment to delivering exceptional customer service</li><li>Attention to detail and pride in product presentation</li><li>A strong work ethic and willingness to learn</li></ul>Why Join Grain and Berry?<ul><li>Be part of a growing, health-focused brand</li><li>Work in a fun, uplifting team environment</li><li>Opportunities for advancement</li><li>Employee discounts on our delicious bowls, smoothies, and juices</li><li>The chance to represent products guests truly love</li></ul>If you&rsquo;re ready to blend passion with purpose and serve up some of the best a&ccedil;a&iacute; bowls, smoothies, and juices around, we&rsquo;d love to meet you!Apply today and help us spread good vibes &mdash; one bowl at a time.Job Types: Full-time, Part-timePay: $17.00 - $18.00 per hourExpected hours: 10 &ndash; 35 per weekBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Paid training</li><li>Vision insurance</li></ul>Work Location: In person

Team Member / Smoothie & Açaí Specialist - Grain & Berry Cafe

Carisk Partners, Inc.

<div>About Carisk Partners, Inc. 
Carisk Partners, a Best Places to Work award winning organization, is a specialty risk transfer, care-coordination company servicing insurers, government entities, self-insured plan sponsors and other managed care organizations. Through its Pathways 2 Recovery care model, Carisk Partners aims to improve outcomes and reduce overall cost of quality care by applying best practices in a patient &ndash; centered approach to manage complex challenges for the group health, casualty and auto markets. 
Role Overview
The Billing Specialist I is responsible for managing the billing process for the network of Providers to ensure accurate and timely payment of Provider invoices. This role involves maintaining billing records, resolving billing discrepancies, collaborating with other departments to support financial operations, and providing exceptional
Role Responsibilities<ul><li>
Bill Review and Management: Review and verify billing data for medical and dental providers to ensure they are accurate and complete for payment.</li><li>
Billing Records Maintenance: Maintain and update customer information across multiple platforms to maintain accurate billing records.</li><li>
Provider Information Verification: Maintaining accurate records of multiple providers&rsquo; Tax ID, billing, and contact information to maintain accuracy across multiple platforms.</li><li>
Documentation: Maintain detailed records of all communications and transactions related to the processing of provider claims, payments, and applicable information.</li><li>
Billing Resolution: Resolve billing issues and discrepancies.</li><li>
Communication: Respond to incoming finance calls and email inquiries from providers and communicate with outside customers regarding billing issues.</li><li>
Additional Duties: Performing all other duties and assignments as directed by management.</li></ul>
Role Qualifications
This position requires a proactive individual with a strong attention to detail, strong analytical skills, exceptional communication abilities, and a thorough understanding of medical and dental billing processes. The Billing Specialist I plays a crucial role in ensuring the financial health of the organization by effectively managing provider claims processing and customer service.
Qualifications include:<ul><li>
Prior medical billing and/or collections experience in a healthcare setting</li><li>
High School Diploma or equivalent</li><li>
Intermediate level skills in Microsoft Office Applications</li><li>
Ability to troubleshoot and solve problems</li><li>
Analytical ability with adept skills in research</li><li>
Exceptional communication skills, both written and verbal</li><li>
Able to multi-task, follow procedures, and have active listening skills</li><li>
Able to work well individually and in a team environment</li><li>
Bilingual is a plus</li></ul>
Culture and Benefits at Carisk:<ul><li>
10 Paid Company Holidays</li><li>
Paid Time Off</li><li>
Competitive Medical, Dental, and Vision Insurance</li><li>
Company Sponsored Life Insurance</li><li>
Supplemental Life Insurance, Short/Long Term Disability, Employee Assistance Program, Flexible Spending Account, and many other Ancillary Benefits</li><li>
401(k) Retirement Plan with Company Match</li><li>
ClassPass Wellness Program</li><li>
Employee Discount Program</li><li>
Flexible and Hybrid Schedule Options*</li><li>
Internal Education Programs and Tuition Reimbursement Options</li><li>
Internal Advancement Opportunities</li><li>
Company-Wide Diversity and Holiday Celebrations</li><li>
Best Places to Work Award Recipient 5 years in a row!</li></ul><ul><li> 
Schedule options and work location vary between departments and management approval</li></ul> 
Carisk Partners provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
The pay range for this role is: 
20 - 20 USD per hour(Tampa Office)</div>

Billing Specialist I

Explore 357+ Customer support specialist in Tampa this March. Find roles across top companies and apply now to boost your career.