customer service representative

call center assistant director - tpa Jobs in Tampa

call center assistant director - tpa

call center associate

customer service specialist i Jobs in Tampa

customer service specialist i

customer service technician Jobs in Tampa

customer service technician

call center

GTE Financial

<div></div><div><div><b>Come join our GTE Financial team!</b></div><div></div><div>
We are looking for an individual who is a problem solver that is customer-focused for a <b>Member Experience Advocate I</b>. The Member Care Team is an empowered group of employees actively engaged in their growth and development, their department, their organization, and their community. The team takes ownership and accountability for creating an environment that drives innovation to deliver a remarkable member experience. Each employee is an owner of this experience and is committed to its success.</div><div></div><div><b>
What does GTE look for in a </b><b>Member Experience Advocate</b><b>?</b></div><div></div><div><b>
Experience:</b></div><ul><li>
Manages inbound calls and/or virtual teller sessions.</li><li>
Resolves fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries.
</li><li><b>Ability to refer quality loan referrals based on member needs resulting in a higher level of member engagement</b>.</li><li>
Gather information, analyze facts, and educate members on appropriate products/services to provide a one-point resolution.</li><li>
Ready to support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude.
</li><li>Ability to effectively present information in one-on-one and small group situations to members and other employees of the organization.</li><li>
Demonstrate proficiency and be knowledgeable about technology with the ability to quickly learn and access products through virtual banking.</li></ul><div></div><div><b>
Operational:</b></div><ul><li>
Adheres and remains updated on all Member Care and credit union procedures and policies.</li><li>
Ability to learn additional tasks through training and/or knowledgebase to advance to Member Experience Advocate II.</li><li>
Commit to achieving individual, team, and organizational goals.</li><li>
Communicate with the leadership team on a consistent basis.</li><li>
Engages in the team, organizational, and community initiatives.</li><li>
Responsible for completing all required training in a timely manner.</li><li>
Maintains current knowledge of all applicable compliance rules and regulations through assigned training.</li><li>
Working knowledge of Word, Excel, and Explorer; 10 key skills.</li><li>
Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets &amp; Control, Anti-Money Laundering, and Right to Financial Privacy Act, and the Bank Bribery Act.</li><li>
Bilingual preferred (English/Spanish).</li></ul><div></div><div><b>
Required Qualifications:</b></div><ul><li>
High school diploma or equivalent from an accredited institution. Some college preferred.</li><li>
Minimum 1-3 years' experience or combination of education and experience. Previous customer service, banking, and/or call center experience required.</li></ul><div></div><div><b>
Position Details:</b></div><ul><li>
Location: Downtown Tampa &ndash; GTE Headquarters</li><li>
Department Hours: Monday&ndash; Sunday (7:00 am to 8:00 pm)</li></ul><div></div><div>
Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.</div><div></div><div>
The position is defined as remote in nature and may be changed at any time by management with appropriate notice, if possible.</div><div></div><div><b>
Required for Remote/Hybrid Work:</b></div><ul><li>
A quiet workplace so you can focus on delivering excellent service to our members.</li><li>
Some positions will require performance standards to be met to qualify for alternative work arrangements.</li><li>
Required to have power and high-speed internet over 100MB (minimum).</li><li>
Video capability (connection of 1.5 Mbps up and down recommended).</li><li>
Candidates must provide and meet all technical requirements prior to the first day of training.</li><li>
Hybrid candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed.</li></ul><div><b>
Come and join our award-winning team!</b></div><div></div><div>
GTE Financial is an Equal Opportunity Employer.</div><div></div><div><i>
Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE Reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.</i></div></div><div></div>

Call Center

AAL Holdings LLC.

<p><b>Job Summary</b><br/>We are seeking a friendly, dependable, and service-driven individual who enjoys helping people and thrives in a fast-paced environment. This role is ideal for someone who can balance efficiency with warmth, ensuring every guest interaction reflects the high standards of Alessi Bakeries. Fully on-site, 7 days a week full and part time hours available</p><p><b>Duties</b></p><ul><li>Answer and manage a high volume of incoming phone calls daily</li><li>Provide exceptional guest service by answering questions and assisting with requests</li><li>Take and process orders for deli, catering, cakes, and other bakery offerings</li><li>Accurately enter orders into the Toast POS system</li><li>Learn and utilize the Toast Catering Module</li><li>Provide guests with accurate product and service information</li><li>Troubleshoot and resolve guest concerns with professionalism and patience</li><li>Escalate or direct calls to the appropriate department manager when needed</li><li>Follow established processes and systems for handling orders and inquiries</li></ul><p><b>Requirements</b></p><ul><li>Strong hospitality mindset with a passion for guest service</li><li>Excellent communication and interpersonal skills</li><li>Ability to handle high-pressure situations and difficult conversations (&ldquo;thick skin&rdquo;)</li><li>Strong multitasking and problem-solving abilities</li><li>Basic computer skills and technical proficiency</li><li>Previous phone or call center experience preferred</li><li>Willingness to learn product knowledge (training provided)</li><li>Positive attitude and team-oriented mindset</li><li>High level of punctuality and reliability</li><li>Ability to work extended hours, weekends, and holidays as required</li></ul><p><b>Language: Bilingual</b> preferred</p><p>Pay: $15.00 - $19.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Will you now or in the future require sponsorship for employment visa status (e.g., H-1B)?</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Required)</li><li>Toast/POS : 1 year (Required)</li></ul><p>Work Location: In person</p>

Call Center Associate

OneTouch Direct

<div>
 Reporting to the Call Center Director, the Assistant Director will be responsible for overall operational execution and management of staff, for achieving targeted KPIs and profitability metrics, and for providing leadership for up to 300 staff members during their shift. Additional responsibilities include employee selection, retention, continuous operational improvement, inspection and execution of OneTouch Direct best practices, and a strong commitment to culture and employee satisfaction.
 <br/>
 <br/>
 Assistant Directors must have a strong commitment to and exhibit OneTouch Direct's Core Values when interacting with internal peers and external business partners. You're responsible for driving a profitable business-focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. Must be flexible to work all hours of the call center including nights and weekends.
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 <ul>
  <li>
   Thrive as a team player in a fast paced, high energy, change-oriented environment
  </li>
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   Act as a business owner with an emotional connection to everything in the location and creating a great place to work environment for all employees
  </li>
  <li>
   Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved
  </li>
  <li>
   Provide enlightened leadership to the management teams to achieve desired service levels, expense control, employee development, key KPIs and including defining departmental policies, process and training
  </li>
  <li>
   Effectively translate corporate strategies into timely and comprehensive tactical plans to achieve goals
  </li>
  <li>
   Develop and maintain strong interpersonal relationships with peers throughout the organization to ensure effective communications are established and goals are clearly understood
  </li>
  <li>
   Works cooperatively and collaboratively with all levels of employees and management, to maximize performance, creativity, problem solving, and results
  </li>
  <li>
   Maintain outstanding location condition and visual standards
  </li>
  <li>
   Ability to work weekends, some holidays, evenings, and additional shifts as needed
  </li>
  <li>
   The list of functions may not be all inclusive and can be expanded to include other duties or responsibilities as needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
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 <ul>
  <li>
   Demonstrated motivational skills and best practices in team building and rallying with a sales staff
  </li>
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   Demonstrated coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness
  </li>
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   Proven leadership skills to effectively develop, lead, inspire, and motivate a high performing team
  </li>
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   Ability to think analytically to identify trends and take appropriate actions
  </li>
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   Detail orientation, organizational, prioritization, and time management skills; experience preferred
  </li>
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   Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes
  </li>
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   Proven ability and experience in creating and deploying strategic and tactical plans; ability to translate organizational strategy into functional imperatives
   <br/>
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  </li>
 </ul>
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  Required Competencies:
  <br/>
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 </strong>
 <ul>
  <li>
   Strong analytical skills and the ability to drive change and manage long term projects
  </li>
  <li>
   Excellent oral and written communication skills, coupled with outstanding interpersonal
  </li>
  <li>
   Experience with strategic initiative developmental and implementation, specifically with operating policies and procedures and work process improvements
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  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  WHAT YOU'LL EXPERIENCE:
  <br/>
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 </strong>
 <ul>
  <li>
   Full-Time Hours: 40 - 50 hours per week schedule
  </li>
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   Supportive Environment: Classroom training, plus ongoing support for your success!
  </li>
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   Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  </li>
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   Benefits: Health Care Plan (Medical, Dental &amp; Vision)
  </li>
  <li>
   Growth: Opportunity for professional advancement as we grow!
  </li>
  <li>
   Culture: Diverse, welcoming culture with Employee Resource Groups
  </li>
 </ul>
</div>


Call Center Assistant Director - TPA

ageRejuvenation

Are you confident on the phone, driven by results, and passionate about helping people take the first step toward better health?
<br>AgeRejuvenation is looking for a Patient Care Advisor (Inside Sales) to join our growing call center team!
<br><br>
This is a high-impact, sales-focused role where you’ll connect with new patients, guide them through their initial consultation, and help them commit to life-changing treatment plans — all from a non-clinical, call center environment.
<br><br>
<b>What You’ll Do:</b><br>
Conduct new patient phone consultations and handle live call transfers from the call center team.
<br><br>
Build rapport quickly and confidently guide patients toward starting treatment.
<br><br>
Educate patients on services including HRT, medical weight loss, and wellness programs.
<br><br>
Use a sales-driven approach to convert leads into active patients.
<br><br>
Accurately document interactions and follow up to maximize conversion and patient experience.
<br><br>
<b>What We’re Looking For:</b><br>
Proven experience in inside sales, call center, or high-volume phone-based roles.
<br><br>
Strong ability to close sales and overcome objections.
<br><br>
Excellent communication skills with a confident and professional phone presence.
<br><br>
Goal-oriented, competitive, and motivated by performance.
<br><br>
Ability to thrive in a fast-paced, team-driven environment.
<br><br>
Experience in healthcare, wellness, or medical sales is a plus.
<br><br>
<b>Why Join Us:</b><br>
Competitive pay + performance-based earnings potential.
<br><br>
Full benefits package (medical, dental, vision, PTO, retirement, and more).
<br><br>
Growth opportunities within a rapidly expanding wellness brand.
<br><br>
Be part of a team that helps change lives every day.
<br><br>
<b>Schedule:</b> 12:00 PM – 8:00 PM | 5 days per week (including weekends)
<br><b>Location:</b> Call Center (non-patient facing)
<br><br>
Join a team where your voice makes an impact — and every call is an opportunity to change a life.
<br>Apply now at www.agerejuvenation.com

Patient Care Advisor (Inside Sales) – New Patient Consults & Sales Growth

MetroLagoons

<p></p><div><h3 class="jobSectionHeader"><b>Reinvent Your Day Outdoors</b><b>
</b></h3>
<p><b>MetroLagoons</b> (Show me) transforms everyday life into a vacation. With four resort-style lagoons across Florida, guests enjoy thrilling water adventures, swim-up bars, cabanas, and community events&mdash;creating spaces where families connect, friends celebrate, and every visit feels like a sun-soaked escape filled with fun, relaxation, and unforgettable memories.</p>
<p><b>
We are looking for a detailed and personable Contact Center Agent to join our team for the season (May-Sept). Based on performance and business needs, the position may be extended beyond the end of season.</b></p>
<ul>
<li>Hours will be 40/week, 9a-5p, with Saturday and Sunday availability required; weekdays flexible</li>
<li>You will be working in our corporate office in West Tampa - in office on weekdays, remote work available on weekends</li>
</ul>
<p><b>Summary:</b></p>
<p>
Reporting to the Contact Center Supervisor, the Contact Center Agent will respond to guest service inquiries primarily via web chat and email, and occasionally by phone. The Agent will assist with frequently asked questions, guest reservations, and membership inquiries while delivering exceptional customer service.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Serve as the first point of contact for guests and resident members, providing helpful, friendly, and knowledgeable support</li>
<li>Maintain knowledge of, and help enforce, rules, policies, and procedures related to guest reservations and resident memberships</li>
<li>Maintain knowledge of the company&rsquo;s products and services, such as admission tickets, rentals, special events, and membership types</li>
<li>Facilitate the website&rsquo;s live web chat and respond to assigned Help Desk tickets, ensuring prompt and accurate responses</li>
<li>Document customer interactions while escalating concerns to the Supervisor, as needed</li>
<li>Identify upsell opportunities or refer to the appropriate department</li>
<li>Assist with occasional special projects (e.g., roster management, guest outreach) and/or other duties as assigned</li>
</ul>
<p> <b>Qualifications:</b></p>
<ul>
<li>High school diploma or equivalent</li>
<li>Prior customer service experience, such as that in a call center or service department</li>
<li>Intermediate (or above) computer skills</li>
<li>Excellent communication skills, both written and verbal</li>
<li>Ability to handle a high volume of inquiries while prioritizing tasks</li>
<li>Bilingual (English/Spanish) a plus, but not required</li>
</ul>
<p><b>Benefits:</b></p>
<p>
Employee Discount Program, including Lagoon entry, F&amp;B/Merchandise discounts, and more!</p>
<p><b>
E.O.E. MetroLagoons does not discriminate on the basis of age, gender, race, nationality, religion, sexual orientation, or any other class protected by law.</b></p></div><p></p>

Seasonal Contact Center Agent

Elite call centers

<p><b>Job Summary</b></p><p>We need independent contractors to help grow our start up, you are expected to take calls and set up appointments for our partners and assist in any other way you can we will train you but you must have your own equipment(windows computer), you can pick your own hours but it's a independent contractor agreement position so there are certain expectations that are required. must be able to pass a background check, bilingual is welcome and we have openings for training within a few weeks.</p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat in multiple languages, including bilingual support when applicable</li><li>Assist customers with product information, order processing, billing questions, and troubleshooting issues</li><li>Conduct outbound calls to follow up with clients, gather feedback, or promote new services and offers</li><li>Manage data entry tasks accurately within our customer relationship management (CRM) system and other software tools such as Microsoft Office</li><li>Handle cash transactions and process payments with precision while maintaining excellent cash handling and typing skills</li><li>Maintain detailed records of customer interactions, transactions, and complaints for analysis and quality assurance purposes</li><li>Provide client services that exceed expectations by demonstrating excellent phone etiquette, active listening, and clear communication skills</li></ul><p><b>Skills</b></p><ul><li>Multilingual abilities with fluency in English and additional languages preferred to serve diverse customer bases</li><li>Strong sales aptitude with the ability to upsell or cross-sell products/services effectively</li><li>Bilingual proficiency to communicate seamlessly with a broader range of clients</li><li>Exceptional customer support skills combined with outstanding communication skills</li><li>Proficiency in Microsoft Office applications (Word, Excel) and general computer literacy</li><li>Experience in call center environments or outbound calling campaigns is highly desirable</li><li>Analysis skills for evaluating customer feedback and identifying opportunities for improvement</li><li>Excellent phone etiquette and interpersonal skills to build rapport quickly</li><li>Ability to multitask efficiently while maintaining attention to detail in a fast-paced setting</li></ul><p>Join us in delivering top-tier client services that make a difference! We value energetic individuals eager to grow their careers while helping customers achieve their goals. This is a paid position committed to fostering your professional development through engaging work experiences. http://Elitecallcenters.com</p><p>Pay: $15.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Work from home</li></ul><p>Work Location: In person</p>

Customer Service Representative

Tampa General Hospital

<div>
 Under general supervision, following established policies, procedures, and professional guidelines, delivers nursing care to patients. Plans and implements nursing care; documents nursing assessments; identifies and reports situations requiring further intervention; formulates and communicates goal-directed plan of care; assures patient rights. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital and principles of quality improvement.
 <br/>
 <br/>
 <ul>
  <li>
   Graduate of an accredited School of Nursing
  </li>
  <li>
   Licensure to practice as a Registered Nurse in the State of Florida
  </li>
  <li>
   BLS, ACLS and PALS required.
  </li>
  <li>
   Late shifts required and rotating call required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Primary Location
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 </strong>
 Tampa
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  Work Locations
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 </strong>
 TGH Main Campus
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  Eligible for Remote Work
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 </strong>
 On Site
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  Job
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 Surgical Services
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  Organization
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 Florida Health Sciences Center Tampa General Hospital
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 <strong>
  Schedule
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 </strong>
 Part-time
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 <strong>
  Scheduled Days
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 Monday, Tuesday, Wednesday, Thursday, Friday
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  Shift
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 Day Job
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  Job Type
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 On Site
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  Shift Hours
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 7am-730pm
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  Minimum Salary
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 </strong>
 33.32
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 <strong>
  Job Posting
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 </strong>
 Apr 1, 2026, 8:49:43 AM
</div>


Clinical Nurse - 6K Pre-Post Procedural Unit

Explore 55+ Call center in Tampa this April. Find roles across top companies and apply now to boost your career.