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coverage specialist (temp to perm) Jobs in Tampa

coverage specialist (temp to perm)

customer service technician Jobs in Tampa

customer service technician

customer service specialist i

Syniverse

<div><div>Syniverse is the world&rsquo;s most connected company. Whether we&rsquo;re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world&rsquo;s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we&rsquo;re able to provide our incredible talent with an innovative culture and great benefits.</div><div></div><div><b>
Who We're Looking For</b></div>
The Customer Service Specialist I is responsible for providing the first level of technical support for products and services. This position will work with customers and internal support teams to assist with trouble shooting and problem resolution. Key elements of this role include familiarity with Syniverse&rsquo;s products and services, and the ability to quickly identify and address customer needs<ul><li></li></ul><div><b>
Some of What You'll Do</b></div><div><div><div><b>
Scope of the Role:</b></div></div><div><ul><li><div><b>
Direct Reports:</b><b> </b>This is an individual contributor role with no direct reports</div></li></ul></div><div></div><div><div><b><br>
Key Responsibilities</b></div></div><div><ul><li><div>
Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.</div></li><li><div>
Track customer reported problems following ticketing procedures.</div></li><li><div>
Effectively work with internal resources and 2nd level support groups as needed for ticket resolution.</div></li><li><div>
Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates.</div></li></ul></div></div><div><div><ul><li><div>
Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction.</div></li><li><div>
Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades.</div></li><li><div>
Ensure individual/departmental objectives are met.</div></li><li><div>
Complete various administrative activities (e.g. time reporting, email, vmx&hellip;).</div></li></ul></div><div></div><div><div><b><br>
Experience, Education and Certification:</b></div></div><div><ul><li><div>
High school diploma or GED, a Bachelor&rsquo;s degree in communication or business is preferred .</div></li><li><div>
No prior experience required.</div></li><li><div>
PC experience in a Windows operating environment with strong typing ability preferred.</div></li><li><div>
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred.</div></li><li><div>
Customer service experience preferred.</div></li><li><div>
Bi-lingual preferred (English and Spanish, Portuguese, Mandarin, etc).</div></li></ul></div><div></div><div><div><b><br>
Additional Requirements:</b></div></div><div><ul><li><div>
Excellent interpersonal, verbal, and written communications.</div></li><li><div>
Ability to work with minimal supervision and, in some cases, such as off peak hours, weekends and holidays.</div></li></ul></div></div><div><div><ul><li><div>
Ability to proactively anticipate customer needs and make recommendations to meet those needs.</div></li><li><div>
Ability to work in a multiple shift environment covering 24 x 7 x 365</div></li></ul></div></div><div></div><ul><li></li></ul><div><b>
Why You Should Join Us</b></div><div></div><div>
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.</div><div></div><div>
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.</div><div></div><div><b>
Know someone at Syniverse?</b></div><div>
Be sure to have them submit you as a referral prior to applying for this position.</div></div>

Customer Service Specialist I

Inogen

<div><p><b>Description</b>
</p><p><b>Job Summary:</b></p><p>
The Support Specialist assists Inogen in ensuring that the equipment placed in the client's home meets the Patient's clinical needs. The primary focus for the Support Specialist is to support the local Referral Development Manager (RDM). Allowing the RDM to shift their focus away from delivery and setup of Inogen provided equipment. This could include delivery and setup of Inogen provided equipment, delivery and pickup of testing equipment, reports, and documentation, and participating in sales activities.</p><p><b>
Responsibilities </b>(Specific tasks, duties, essential functions of the job)</p><p><b>
Support Specialist I</b></p><ul><li>
Pick up and deliver respiratory equipment to patients in their homes or other specified locations such as hospitals or physician offices.</li><li>
Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance, in accordance with state licensing limitations.</li><li>
Thoroughly and efficiently gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.</li><li>
Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.</li><li>
Complete paperwork relating to deliveries, pick-ups &amp; testing.</li><li>
Operate non-commercial vehicle carrying medical equipment.</li><li>
May be required to work after-hours and on an on-call basis. Including weekend and holiday coverage.</li><li>
Successfully complete all required safe driving programs, abide by applicable motor vehicle laws and ordinances, and always demonstrate safe driving practices throughout employment.</li><li>
Maintain valid licenses and endorsements required for the position.</li><li>
Facilitate credit card payments through company approved process.</li><li>
Other duties as assigned.</li><li>
Maintain regular and punctual attendance.</li><li>
Comply with all company policies and procedures.</li></ul><p><b>
Support Specialist II</b></p><p>
In addition to items listed for RDM Support Specialist I, a RDM Support Specialist II, may also be responsible for the following.</p><ul><li>
Conduct equipment set-up both remotely and directly.</li><li>
Maintain a current calendar reflecting availability for patient appointments.</li></ul><p><b>
Support Specialist III</b></p><p>
In addition to items listed for RDM Support Specialist II, a RDM Support Specialist III, may also be responsible for the following.</p><ul><li>
Conduct titration studies, both remotely and directly, completing required documentation accurately and completely within one hour per patient.</li><li>
Complete service calls, both remotely and directly, documenting activities and results in a timely manner.</li><li>
Other duties include acting as a clinical resource for completing clinical appointments.</li></ul><p><b>
Knowledge, Skills, and Abilities
</b></p><ul><li>Demonstrate skills required to instruct patients remotely and directly in the safe use of Inogen supplied equipment.</li><li>
Knowledge of the current technologies used in cardio-pulmonary disease treatments as they relate to Inogen provided services.</li><li>
Ability to work self-manage and work independently.</li><li>
Must have strong work ethic.</li><li>
Excellent oral and written communication skills required.
</li><li>Proficient in use of laptop and electronic tablet required.</li><li>
Attention to detail is required.
</li></ul><p><b>Qualifications </b>(Experience and Education)</p><div><div><div><p><b>
Level I</b></p><p>
Support Specialist I</p></div><div><br>
<ul><li>
High School diploma or equivalent, required.</li></ul><ul><li>
1 year experience of home medical equipment delivery, required; oxygen therapy or respiratory related, preferred.
</li><li>Intermediate knowledge/proficiency in Microsoft Office, required.</li><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div><div><div><p><b><br>
Level II</b></p><p>
Support Specialist II</p></div><div><br>
<ul><li>
State or National certification or licensure as one or more of the following required; Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCNA), required.</li></ul><ul><li>
2 years&rsquo; experience in home medical equipment industry (oxygen therapy or respiratory), preferred.
</li><li>knowledge/proficiency in Microsoft Office, required.</li><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div><div><div><p><b><br>
Level III</b></p><p>
Support Specialist III</p></div><div><br>
<ul><li>
Licensed or Registered Respiratory Therapist or registered Nurse, required.</li></ul><ul><li>
3 years&rsquo; experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), preferred.
</li><li>Intermediate knowledge/proficiency in Microsoft Office, required.</li></ul><ul><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div></div><br>
<p></p>
Disclaimer:<br>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.<br>
<br>
Inogen assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $19.44 and $22.36 hourly. However, actual base salary if hired will be determined on an individualized basis and will be based on non-discriminatory factors, including as to individual skills, education, experience and market location.<br>
<br>
Inogen is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</div>

Medical Device Delivery Driver

CorVel Corporation

<div><p>The Medical Only Claims Specialist manages non-complex and non-problematic, medical only claims and minor lost-time workers&rsquo; compensation claims under close supervision, supporting the goals of the Claims Department and of CorVel.</p>
<p>
This is a hybrid role.</p>
<p><b>
ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES:</b></p>
<ul>
<li>Receives claims, confirms policy coverage and acknowledgement of the claim</li>
<li>Determines the validity and compensability of the claim</li>
<li>Establishes reserves and authorizes payments within established reserving authority limits</li>
<li>Communicates claim status with the customer, claimant and client</li>
<li>Adheres to client and carrier guidelines and participates in claims review as needed</li>
<li>Assists other claims professionals with more complex or problematic claims as necessary</li>
<li>Additional duties as assigned</li></ul><br>
<p></p>
<p><b>
KNOWLEDGE &amp; SKILLS:</b></p>
<ul>
<li>Excellent customer service skills</li>
<li>Excellent written and verbal communication skills</li>
<li>Fast learner; develops knowledge and understanding of claims practice, relevant statutes, and medical terminology</li>
<li>Ability to identify, analyze and solve problems</li>
<li>Computer proficiency and technical aptitude to utilize Microsoft Office, including Excel spreadsheets</li>
<li>Strong interpersonal, time management, and organizational skills</li>
<li>Ability to work both independently and within a team environment</li></ul><br>
<p></p>
<p><b>
EDUCATION &amp; EXPERIENCE:</b></p>
<ul>
<li>Bachelor's degree or a combination of education and related experience</li>
<li>Minimum of 1 year industry experience and claim handling</li>
<li>WC experience required</li>
<li>Licensed as required jurisdictionally</li></ul><br>
<p></p>
<p><b>
PAY RANGE:</b></p>
<p>
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.</p>
<p>
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.</p>
<p>
Pay Range: $16.74 - $26.92 per hour</p>
<p>
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management</p>
<p>
In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.</p><br>
<p></p>
<p><b>
ABOUT CORVEL:</b></p>
<p>
CorVel, a certified Great Place to Work&reg; Company, is a national provider of industry-leading risk management solutions for the workers&rsquo; compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).</p>
<p>
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.</p>
<p><b>
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.</b></p>
<p>
#LI-Hybrid</p></div><p></p>

Medical Only Claims Specialist

The Nail Lab

<p>Commission pay:</p><p>I am looking for a nail tech that has experience with basic manicures as well as all gel products including extensions (soft gel, hard gel, gelx as we do not use acrylic). Must have experience with pedicures as It is a common service. We are a few streets away from Midtown so it is a great location. Our clients appreciate that we take our time and are tedious so this is a must! Evenings are always busy so someone that can work past 6 is preferred. You are not required to work Long hours we can discuss the needs with your schedule. I&rsquo;m very laid back and my clients are super chill and enjoy talking and laughing during their appointment so if you are upbeat and easy going you will fit right in. Clients like fun designs so if keep up with trends they will absolutely love you! You do not need to be an extreme artist but basic designs and French is a must. I need someone that is trainable so clients Get the same consistent service each time Regardless of what tech they see. You need to be extremely responsible and able to work alone.</p><p>I also have a Esthetician room I am open to renting that out or providing the services within the company. I did not offer these services at my last location so I would need to create it and add to the menu but it is a great opportunity for an Independent Esthetician to work along side with me and if you are motivated to really make it your own. If you would like to be paid commission instead of renting. I&rsquo;m open to expanding that and helping every way I can.</p><p>Commission: pay is 60% and you will need to provide your own e-file, light, tools and gloves, mask just the basics.</p><p>Booth rental: If you have your own clients and prefer to do daily/weekly/monthly chair rentals I&rsquo;m open to that too. I do have pedicure chairs that can be used as well. You would provide everything for yourself if this is something you&rsquo;d be interested in contact me and we can discuss the rates.</p><p>There is a waiting area, break room. I like to have a phone call so we can ask each other questions and get to know each other a bit and see if we think you would be a good fit and go from there.</p><p><b>Duties</b></p><ul><li>Perform manicures, pedicures, and nail enhancements with precision and creativity.</li><li>Perform Esthetician services</li><li>Maintain high standards of sanitation and cleanliness in the workspace and tools.</li><li>Educate clients on proper nail care and recommend products for home maintenance.</li></ul><p><b>Requirements</b></p><ul><li>Valid cosmetology/nail technician/Esthetician license is required</li></ul><p>Job Types: Part-time, Freelance</p><p>Pay: From $25.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Work Location: In person</p>

Cosmetologist/Nail Technician/Esthetician

EVERSANA

<div>
 At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We&rsquo;re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to the market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
 <br/>
 <br/>
 Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are hiring an Oncology Sale Representative to support the launch of a newly approved targeted therapy for lung cancer! The Oncology Sales Representative will be responsible for selling a newly approved oncology product to oncology practices in an assigned geographic territory. Our representative will be providing value by engaging Oncologists, Oncology Nurses, office staff and pharmacists in face-to-face discussions.
 <br/>
 <br/>
 The Oncology Sales Representatives will develop and maintain relationships with Health Care Providers by educating about our client&rsquo;s oncology product and its approved indications as well as the support services offered by our client for cancer patients.
 <br/>
 <br/>
 Oncology Sales Representatives are expected to possess a high knowledge level of the product, disease state, the customers and territory.
 <br/>
 <br/>
 <strong>
  Essential Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Create, build, and maintain relationships and regular communication with physicians and key thought leaders in the US.
  </li>
  <li>
   Utilize the customer relationship management system to keep call records including account planning.
  </li>
  <li>
   Ensure a high level of expertise and customer service is delivered to all customers.
  </li>
  <li>
   Responsible for collaborating effectively and mobilizing all appropriate resources.
  </li>
  <li>
   Communication Skills: Good communication skills providing the product scientific information to healthcare professionals, oncologists, and other key stakeholders.
  </li>
  <li>
   Adaptability to Oncology Advances: Complete training to understand the disease state and positioning of our client&rsquo;s product.
  </li>
  <li>
   Travel to Medical Offices and Hospitals (80%) some overnight travel may be necessary
  </li>
  <li>
   Hours (40 Hours per week potentially including weekend medical meetings)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
  <br/>
  <br/>
 </strong>
 The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
 <br/>
 <br/>
 <ul>
  <li>
   BA/BS from an accredited college or university required - focus in business, life science, or clinical degree preferred
  </li>
  <li>
   Minimum of 3 years of previous pharmaceutical, medical device, and medical sales experience with at least 1 year in oncology experience with an understanding of the integrated oncology network.
  </li>
  <li>
   Consistent track record of quantifiable/documented sales accomplishments is preferred
  </li>
  <li>
   Demonstrated ability to plan, analyze and act upon sales data within an assigned geography
  </li>
  <li>
   Solid and persuasive business communication with physicians and providers
  </li>
  <li>
   Ability to work independently and exercise good business judgment and discretion and to analyze and address territory opportunities
  </li>
  <li>
   Familiarity with a Sales Force Automation (SFA) application is preferred
  </li>
  <li>
   Computer Skills: proficiency in business software such as Microsoft Outlook, Word, Excel and PowerPoint
  </li>
  <li>
   Ability to travel approximately 30% as needed to cover territory- up to 2 hour radius from headquarter city - some overnight travel may be required.
  </li>
  <li>
   Clinical Knowledge: Ability to complete a clinical product sell
  </li>
  <li>
   Established Relationships: A proven track record in territory.
  </li>
  <li>
   Technology/Equipment: Strong knowledge of VEEVA systems.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  OUR CULTURAL BELIEFS
  <br/>
  <br/>
 </strong>
 <strong>
  Patient Minded -
 </strong>
 I act with the patient&rsquo;s best interest in mind.
 <br/>
 <br/>
 <strong>
  Client Delight -
 </strong>
 I own every client experience and its impact on results.
 <br/>
 <br/>
 <strong>
  Take Action -
 </strong>
 I am empowered and hold myself accountable.
 <br/>
 <br/>
 <strong>
  Grow Talent
 </strong>
 - I own my development and invest in the development of others.
 <br/>
 <br/>
 <strong>
  Win Together
 </strong>
 - I passionately connect with anyone, anywhere, anytime to achieve results.
 <br/>
 <br/>
 <strong>
  Communication Matters -
 </strong>
 I speak up to create transparent, thoughtful and timely dialogue.
 <br/>
 <br/>
 <strong>
  Embrace Diversity -
 </strong>
 I create an environment of awareness and respect.
 <br/>
 <br/>
 Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
 <br/>
 <br/>
 EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA&rsquo;s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
 <br/>
 <br/>
 From EVERSANA&rsquo;s inception, Diversity, Equity &amp; Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one&rsquo;s identity. All of our employees&rsquo; points of view are key to our success, and inclusion is everyone's responsibility.
 <br/>
 <br/>
 Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.
 <br/>
 <br/>
 Follow us on LinkedIn | Twitter
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</div>


Oncology Sales Representative - Tampa/Miami

Ameris Bank

<div><p><b>Ameris Bank </b>is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.<br>
</p><p><br>
Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you&rsquo;ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer&rsquo;s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.
</p><p></p><p>Responsible for performing a wide range of advanced administrative functions to support commercial banking activities. The position facilitates efficient operations, optimizes relationship management and portfolio growth, executes compliance and collections procedures, and serves as a client contact. The Senior Commercial Banking Specialist trains and coaches Commercial Banking Specialists and demonstrates the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned.<br>
</p><p><br>
<b>Essential Functions, Duties, and Responsibilities:
</b></p><ul><li><p>Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
</p></li><li><p>Maintains electronic records and prepares transactions in Customer Relationship Management software.
</p></li><li><p>Thoroughly collects customer and prospect financials which may include loan applications, tax returns, income statements, bank statements and other relevant data.
</p></li><li><p>Reviews customer and prospect financials and other relevant data to identify discrepancies and inconsistencies; follows through to verify accurate information and resolve issues.
</p></li><li><p>Monitors reports to identify maturing and delinquent accounts.
</p></li><li><p>Administers renewal processes and performs collections procedures for assigned customer portfolio.
</p></li><li><p>Maintains records and obtains documentation in compliance with internal controls, operational procedures and risk management policies.
</p></li><li><p>Identifies business development and cross-sell opportunities and makes referrals.
</p></li><li><p>Drafts letters and agreements.
</p></li><li><p>Reviews the work of Commercial Banking Specialists; provides assistance and training to team members.
</p></li><li><p>Maintains knowledge of banking products, programs, services and promotions.
</p></li><li><p>Facilitates loan approval processes; prepares documents for the Officer Loan Committee.
</p></li><li><p>Monitors the customer experience by assessing customer feedback, identifying opportunities for improvement, researching and resolving complex problems to ensure customer service excellence.
</p></li><li><p>Facilitates prospecting and marketing efforts by developing materials, scheduling and coordinating meetings and events.
</p></li><li><p>Serves as a liaison with clients, internal and external contacts to facilitate communication and assist with loan closing and account opening processes.
</p></li><li><p>Works to understand the root causes of complex customer service issues. Identifies and implements resolutions.
</p></li><li><p>May accompany Commercial Relationship Managers on meetings and appointments to assist with relationship management and support account opening or loan closing processes.
</p></li></ul><p></p><p><b>Required Knowledge, Skills and Competencies:
</b></p><ul><li><p>Computer and Microsoft Office proficiency.
</p></li><li><p>Demonstrates leadership skillset with ability to coach and mentor.
</p></li><li><p>Thorough knowledge of banking policies, procedures, products and services.
</p></li><li><p>Able to effectively and persuasively express self, using language and grammar in a professional manner.
</p></li><li><p>Able to plan, schedule and organize professional schedule to achieve goals within or ahead of established time frames.
</p></li><li><p>Able to provide a high level of interactive service to others, building relationships and addressing identified needs.
</p></li><li><p>Demonstrates commitment to quality customer service and ability to meet or exceed service goals.
</p></li><li><p>Able to analyze and record detailed information and produce accurate, high quality work products.
</p></li><li><p>Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact.<br>
</p></li></ul><p><br>
<b>Industry and Work Experience:
</b></p><ul><li><p>5 or more years of experience as a Commercial Banking Specialist or equivalent position.
</p></li><li><p>Banking compliance or risk management experience preferred<br>
</p></li></ul><p><br>
<b>Academic </b>:
</p><ul><li><p>Bachelor&rsquo;s degree preferred or equivalent education and related training or experience required.
</p></li></ul><p></p><p><b>Benefits Available to Employees:
</b></p><p>Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
</p><ul><li><p>Medical, Dental and Vision Insurance
</p></li><li><p>Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
</p></li><li><p>Life Insurance provided at no additional cost to employees
</p></li><li><p>Accidental Death &amp; Dismemberment Coverage
</p></li><li><p>Long-Term Disability Coverage
</p></li><li><p>Paid Sick and Vacation Leave
</p></li><li><p>11 Holidays
</p></li><li><p>Volunteer/Service Day
</p></li><li><p>Employee Stock Purchase Plan
</p></li><li><p>401(k) Retirement Plan
</p></li><li><p>Ameris Bank matches 50% of your first 8% of contributions to the plan
</p></li><li><p>Flexible Spending Accounts
</p></li><li><p>Health Savings Account
</p></li><li><p>Health Reimbursement Arrangement
</p></li><li><p>Supplemental Life &amp; Other Insurance Plans
</p></li><li><p>Identity Theft Protection
</p></li><li><p>Pet Insurance
</p></li><li><p>Legal Insurance
</p></li><li><p>Employee Assistance Program
</p></li><li><p>Employee Advocacy Program
</p></li><li><p>Tickets at Work (Entertainment discounts for Ameris Bank Employees)
</p></li><li><p>AT&amp;T Employee Discount
</p></li><li><p>Wellness Discounts for Medical Premiums and Other Rewards
</p></li><li><p>Employee Referral Incentive
</p></li><li><p>Education Assistance
</p></li><li><p>Employee Resource Groups
</p></li></ul><p></p><p><b>Banking Advantages for Employees:
</b></p><p>In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
</p><ul><li><p>Free Interest Checking
</p></li><li><p>Free Safe Deposit Box
</p></li><li><p>Free Money Orders, Travelers&rsquo; Checks and Cashier Checks
</p></li><li><p>Discount on Mortgage Origination Fee
</p></li><li><p>Free Online Banking and Free Unlimited Online Bill Payment
</p></li><li><p>Employee Banking Perks
</p></li></ul><p></p><p><b>Disclaimer:<br>
</b></p><p><br>
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.<br>
</p><p><br>
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
</p><p></p><p>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
</p><p>This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Senior Commercial Banking Specialist

Amerant Bank

<div><p>As a Banking Specialist, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers&rsquo; hands. You understand that Amerant Bank is dedicated to delivering a customer experience that&rsquo;s unlike any other. It starts with you discovering customers&rsquo; needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer.</p><div><div><div><p>
Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions. In addition, provide education and knowledge of our consumer and small business products to existing and new customers.</p><p><b>
OPERATIONAL EXCELLENCE:</b></p><ul><li>
Process all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, issuance of cashiers&rsquo; checks.</li><li>
Research and resolve issues related to end of day banking center balancing.</li><li>
May be responsible for functions related to the day to day operation of the ATM, cash recycler, drive thru and night drop.</li><li>
Ability to open new accounts and perform maintenance transactions on the Bank&rsquo;s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements. Execute all operation responsibilities relative to opening and maintain all products and services.</li><li>
Review customers account activity to insure compliance with Bank Secrecy Act.</li><li>
May be responsible for the daily review of overdraft, uncollected and significant balance change reports.</li><li>
Ability to originate new credit requests (consumer and small business and/or residential mortgages) and respond to loan related inquiries.</li><li>
Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures.</li><li>
Adhere to all policies and procedures per Retail Banking&rsquo;s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always.</li><li>
Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor.</li><li>
Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.</li><li>
Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.</li></ul><p><b>
CUSTOMER SERVICE:</b></p><ul><li>
Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement.</li><li>
Resolve customer problems and follow up to ensure customer&rsquo;s expectations are met.</li><li>
Deliver customer experience for all segments to ensure quality customer experience every day every time.</li><li>
Provide quality customer service to all current and prospective customers as measured by Bank service standards.</li></ul><p><b>
BUSINESS DEVELOPMENT:</b></p><ul><li>
This position requires consistently meeting or exceeding sales goals as defined by management.</li><li>
Achieve out bound conversation expectations as defined by management.</li><li>
Responsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services.</li><li>
Take an active role in educating our customers on other banking channels to meet their needs.</li><li>
Responsible for learning and maintaining knowledge of Bank&rsquo;s products and services.</li><li>
Participate in business development activities in support of the banking center market development activities as requested.</li><li>
Actively participate in community organizations to promote the Bank brand as well as support business development initiatives.</li><li>
Refer prospects and clients to other lines of business according to determined segmentation (AMTI, Commercial Banking, etc.)</li></ul><p><b>
BANK TRANSFORMATION:</b></p><ul><li>
Adhere to expectations defined for banking centers as defined by management.</li><li>
Responsible for adhering to no personal space guidelines and that the banking center is clean and free of clutter.</li><li>
For Transformed Banking Centers: Responsible and able to utilize all elements within a transformed banking center: Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower, etc.</li><li>
Learn and encourage usage of all digital components in the banking center by banking center guests.</li><li>
May be the Digital Advocate for the banking centers. Responsibilities include being an expert on the Bank&rsquo;s Online Banking (personal and business) and Mobile Banking channels to be able to assist customers and promote their sale and usage. Responsible for educating other team members on digital channels.</li><li>
Adhere to and participate in lobby management standards including acting in the Greeter role. Greet customers/prospects in the lobby in accordance with banking center defined standards.</li><li>
Adhered to defined career wear standards.</li></ul><p><b>
OTHER:</b></p><ul><li>
Live the Bank values every day.</li><li>
Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services.</li><li>
May have approval authority.</li><li>
May be asked to train and aid less experience banking center team members.</li><li>
Cooperates with superiors, peers to accomplish team and Bank goals.</li><li>
Ability to work in different assigned banking centers within the region.</li>
Other duties as required.<br>
<li>
</li></ul><p><br>
<b>Minimum Education and/or Certifications Requirements</b><b>:</b></p><p>
High School or GED required. AA or Bachelor&rsquo;s Degree preferred.</p><p>
Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed.
</p><p><b>Minimum Work Experience Requirements</b><b>:</b>
 <br>
<br>
Banking Specialist IV requires over 5 years of experience in Bank sales / service environment or equivalent experience including proven sales results.
</p><p><b>Technical and/or Other Essential Knowledge</b><b>:
</b></p><p>Basic report writing ability, organizational skills, telephone skills. Previous experience with Outlook, Internet and MS Office Skills, including MS Word Advanced, MS Excel Advanced and MS PowerPoint Level II required.</p><p>
** Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first).</p><p><b>
Functional Skills &amp; Knowledge Requirements</b><b>:</b></p><p>
Must be a team player, can work under pressure, have a professional image and be able to resolve problems and conflicts.<br>
Must be able to prioritize work and effectively manage time.<br>
Must possess basic business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills.<br>
Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required.<br>
Must possess sales and negotiation skills.</p><p>
Bilingual (English/Spanish) preferred</p></div></div></div></div><p></p>

Banking Specialist - Floater

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