receptionist

customer service representative Jobs in Dubai

customer service representative

hr executive

hr manager

public relation officer (pro) Jobs in Dubai

public relation officer (pro)

guest relation officer

IIQAF

<div><h2 class="jobSectionHeader">Description</h2>
We are currently seeking a dedicated Guest Relations Officer to join IIQAF in Dubai. As a Guest Relations Officer, you will play a crucial role in ensuring exceptional guest experiences and maintaining positive relationships with our clientele. This position is vital to our company as you will be the first point of contact for guests, representing our brand and upholding our reputation in the hospitality industry. You will be involved in a variety of projects aimed at enhancing guest satisfaction and loyalty, ultimately contributing to the success of IIQAF.
<h3 class="jobSectionHeader">Responsibilities:</h3>
<ul><li>Welcome guests in a friendly and professional manner, providing assistance and information as needed.</li><li>
Handle guest inquiries, requests, and complaints promptly and effectively.</li><li>
Coordinate with other departments to ensure guest requests are fulfilled in a timely manner.</li><li>
Maintain a database of guest information and preferences to personalize their experience.</li><li>
Assist in organizing and implementing special events and promotions for guests.</li><li>
Monitor guest feedback and reviews to identify areas for improvement.</li><li>
Ensure all guest areas are clean, organized, and well-maintained.</li><li>
Collaborate with the team to uphold company standards and policies.</li></ul>
<h3 class="jobSectionHeader">Requirements:</h3>
<ul><li>Excellent communication and interpersonal skills.</li><li>
Strong customer service orientation with a proactive approach.</li><li>
Ability to remain calm and professional in stressful situations.</li><li>
Attention to detail and problem-solving skills.</li><li>
Proficiency in MS Office and reservation management systems.</li><li>
Previous experience in a similar role in the hospitality industry is preferred.</li><li>
Fluency in English; knowledge of other languages is a plus.</li><li>
Flexibility to work in shifts, including weekends and holidays.</li></ul>
<h3 class="jobSectionHeader">Benefits:</h3>
<ul><li>Accommodation</li><li>
Transportation</li><li>
Health insurance</li></ul></div>

Guest Relations Officer

Smartstay.in

<div>Reinventing Short-Term Renting
At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back.
The Role: Guest Relations Officer
We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation.
This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you.
Responsibilities:<ul>
<li>Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay.</li>
<li>Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays.</li>
<li>Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out.</li>
<li>Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers.</li>
<li>Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do.</li>
<li>Be flexible and available to work night shifts to accommodate late-night check-ins.</li>
</ul>Requirements<ul>
<li>Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special.</li>
<li>Experience handling guest interactions that lead to positive reviews and returning guests.</li>
<li>Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests.</li>
<li>Comfortable working independently and taking ownership of your tasks while being part of a team.</li>
<li>Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests.</li>
<li>Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus.</li>
<li>Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus.</li>
</ul>Benefits<ul>
<li>Competitive salary with performance-based bonuses and rapid growth opportunities.</li>
<li>Full residency sponsorship and comprehensive healthcare coverage with no co-pay.</li>
<li>Opportunities to develop professionally and grow within a fast-growing company.</li>
<li>A dynamic and collaborative work environment where your contributions directly influence the guest experience.</li>
<li>A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.</li>
</ul>How To Apply:
If you&rsquo;re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don&rsquo;t delay. Join us to shape the future of hospitality!</div>

Renaissance Corporate Services

Shangri-La Dubai
 
The award-winning Shangri-La Dubai offers luxurious accommodation, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.
 
The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.
 
As Guest Relations Officer, we rely on you to: 
Provide a warm and engaging service to guests at every interaction as per Shangri-La Standards whether during arrival, stay or departure.
 Enhance guest relations and loyalty scores
 Provide support to ensure a smooth and efficient Guest Relations Operation.
 Handle all guest requests in a timely, professional and efficient manner
 Provide all-rounded guest services such as checking in and out.
 Contribute towards a memorable hotel experience for all guests.
 
We are looking for someone who: 
Has minimum 1 years’ experience in a 5-star / international hotel in the same capacity
 Is fluent in oral and written English and local language
 Can work with a multinational team
 Has a pleasant and cheerful personality
 Flexible and able to work as per hotel operational needs and requirements

Guest Relations Officer (173598)

Zed Capital Real Estate

We are seeking a personable and proactive Guest Relations Representative to join our team. In this role, you will be the face of our holiday homes, responsible for delivering outstanding guest service and ensuring a seamless experience from check-in to check-out.Key Responsibilities:- Greet and welcome guests upon arrival, ensuring a smooth check-in process.- Address guest inquiries and provide information about the property and local attractions.- Respond promptly and effectively to guest requests and complaints.- Coordinate with housekeeping and maintenance teams to ensure property readiness and cleanliness.- Assist in managing reservations and updating booking systems.- Provide personalized recommendations and concierge services to enhance guest experiences.- Conduct follow-up calls and surveys to gather guest feedback and identify areas for improvement.- Maintain accurate records of guest interactions and transactions.Skills &amp; Qualifications:<ul><li>Minimum 2-3 years of guest relations experience in holiday homes in UAE (mandatory)</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work flexible hours, including weekends and holidays.</li><li>Proficiency in using reservation and property management software.</li><li>A friendly and professional demeanor with a passion for delivering exceptional service</li><li>Should hold valid UAE driving license &amp; own car (mandatory)</li></ul>What We Offer:- Competitive salary and benefits package.- Opportunities for career growth and development.- A supportive and collaborative work environment.- The chance to be part of a growing company with a strong reputation in the holiday home industry.Join us at Zed Living and help make our guests' holiday dreams come true!Job Type: Full-timeApplication Question(s):<ul><li>How many years of Guest Relations experience do you have in Holiday Homes in UAE?</li><li>Do you hold a valid UAE driving license &amp; own car?</li></ul>

Guest Relations Officer (Holiday Homes)

The Wiltshire

The Guest Relations Executive acts as the hotel&rsquo;s ambassador, ensuring that every guest receives personalized, memorable service. You will be the point of contact for guest enquiries, special requests, and are responsible for creating warm and lasting impressions from arrival through departure.Key Responsibilities<ul><li>Welcome guests warmly upon arrival, assist with check-in, ensure swift, professional and friendly service.</li><li>Offer assistance with baggage, escort guests to rooms (if appropriate), and provide orientation to hotel facilities.</li><li>Handle check&#8209;out process smoothly, including billing, payment, feedback, and guest departure formalities.</li><li>Be a primary point of contact for guest inquiries, requests, and complaints; resolve issues efficiently and escalate to management where necessary.</li><li>Maintain and update guest profiles/preferences to enable personalized service on current and future stays.</li><li>Provide information about hotel amenities, services, special promotions, local attractions, transport, etc.</li><li>Coordinate with other departments (Housekeeping, Engineering, F&amp;B, Concierge) to fulfill guest requests and ensure seamless guest experience.</li><li>Monitor guest satisfaction; make courtesy calls or visits to in&#8209;house guests to request feedback and ensure everything meets expectations.</li><li>Prepare VIP arrivals, special welcome amenities, and ensure special needs (dietary, accessibility, etc.) are anticipated and fulfilled.</li><li>Handle reservation issues if front desk/reservation areas are busy or closed, assist in room allocations.</li><li>Upsell rooms or services where possible, in a non&#8209;intrusive, guest&#8209;friendly manner.</li><li>Manage guest correspondence such as mail, messages, packages, and any guest&#8209;related communications.</li><li>Ensure guest relations area (lobby, front desk) is tidy, well&#8209;presented; maintain high standards of personal grooming and professional appearance.</li><li>Follow hotel policies for safety, security, emergency procedures; maintain confidentiality of guest information.</li></ul>Qualifications &amp; Requirements<ul><li>Minimum 1&#8209;2 years&rsquo; experience in a Guest Relations / Front Office / Hospitality role (preferably in a 4&#8209; or 5&#8209;star hotel).</li><li>Excellent interpersonal and communication skills; fluent in English. Additional language(s) a plus.</li><li>Strong customer service orientation; able to anticipate guest needs, remain calm under pressure, solve problems proactively.</li><li>Good organizational and multitasking skills.</li><li>Familiarity with hotel property management systems (PMS), reservations systems, and standard office software.</li><li>Polished appearance; professional demeanor and excellent grooming.</li><li>Flexibility to work in shifts, during weekends and public holidays.</li><li>Knowledge of local area, transport, attractions is beneficial.</li></ul>Working Conditions<ul><li>Based onsite; work involves interactions with guests across lobby, front desk, sometimes assisting in other areas.</li><li>Requires standing for extended periods; may require walking, climbing stairs, sometimes carrying light luggage.</li><li>Shift work including nights, weekends, and holidays.</li></ul>Job Type: Full-time

Guest Relation Executive

Landmark Hotels & Suites

Female Candidates can apply1. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time2. Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up3. Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and packages are delivered to the guest room. Assist at the Business centre, as and when required.4. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.5. Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.6. Follow up with Bell desk regards shuttle Bus services, etc.7. Daily courteous calls to VIP rooms, so too with other guests.8. Report any unusual occurrences.9. Ensure the cleanliness and neatness of front office area.10. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel situation, occupancy, functions, groups, VIPs.11. Re announce VIP rooms to Housekeeping and F&amp;B departments.12. Check if all departure details for the day have been taken, as well as for the next day. Closely monitor guest comments on online channels and social media and respond to guest comments.13. Ensure the hotel&rsquo;s online ratings externally on Trip Advisor, Booking.com, Agoda, Expedia, etc. &amp; internally on Market Matrix are improved constantly by preparing and implementing necessary action plans to reduce negative guest comments.14. Come up with innovative ideas for guest recovery.15. Speak to in-house guests and record list of happy guests staying in the hotel and encourage them to give positive reviews upon their return.16. To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays. Check VIP rooms after amenities are placed.17. File daily guest relations report and documents systematically.18. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.19. Assumes responsibility of Duty Manager when scheduled to do so.<ul><li>To be able to perform any additional scope of duties if requested by the Management.</li><li>To attend the mandatory External and Internal training and following the company training policy.</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>Hospitality Industry: 2 years (Required)</li></ul>

Marriott International

<div>Additional Information 
Job Number25166314 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Dubai Airport, 51st Street, Garhoud, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert (Guest Relations Officer)

Explore 948+ Guest relation officer in Dubai this October. Find roles across top companies and apply now to boost your career.

948 guest relation officer jobs IN Dubai

Guest Relations Officer

Guest Relations Officer

Guest Relations Officer (173598)

Guest Relations Officer (Holiday Homes)

Guest Relation Executive

Guest Relation Executive

Guest Experience Expert (Guest Relations Officer)