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guest relation officer

Riviera Hotel Dubai

<ul><li>Prepare a proper list after gathering the arrival and check-in information of all the guests.</li><li>Attend to inquiries requested by the guests regarding facilities provided and everything else.</li><li>Check if adequate welcome amenities are available for everyone whose arrival is on the list.</li><li>Attend to VIPs(Very Important Persons) with more attention and hostility.</li><li>Maintain a polite and humble personality while attending to the guests.</li><li>Provide a detailed description of all the information that can be potentially asked for along with the documents needed. Ex- Food menu, facilities available in rooms, areas ideal for tourism, etc.</li><li>Take care of each and everything the guest might need and ask for, to avoid a last-minute rush.</li><li>Check the amenities for their quality and proper provision to leave no ground for complaints from the guests.</li><li>Ensure maintenance of proper information in the database.</li><li>Work in close coordination with the manager and get in touch with him whenever needed.</li></ul>Job Type: Full-time

Guest Relation Officer

Rich Route Home Maintenance Services

We are looking for a proactive and detail-oriented Guest Relations Officer to join our team. The ideal candidate will be responsible for managing guest communications, coordinating reservations, and ensuring all regulatory and platform requirements are met.Key Responsibilities:<ul><li>Manage guest communication across platforms (Agoda, Booking.com, Make My Trip and Others).</li><li>Handle check-in/check-out coordination and provide assistance to guests during their stay.</li><li>Manage property listings and ensure they are optimized, updated, and accurate on all platforms.</li><li>Complete guest registrations and maintain accurate records.</li><li>Coordinate with housekeeping and maintenance teams to ensure properties are guest-ready.</li><li>Handle guest feedback, inquiries, and issues professionally and efficiently.</li><li>Provide support in operations and contribute to enhancing overall guest satisfaction.</li></ul>Requirements:<ul><li>Previous experience in holiday homes, hospitality, or short-term rental management.</li><li>Strong knowledge of platforms such as Booking.com, Agoda and others.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Proficiency in MS Office and other hospitality management tools.</li><li>Strong organizational skills and attention to detail.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Growth opportunities in a dynamic and expanding company.</li><li>A collaborative and supportive work environment.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>License/Certification:<ul><li>Driving License (Preferred)</li></ul>

Guest Relation Officer with Bike License

SmartStay

<div>
 
 Reinventing Short-Term Renting
 
 
 
 At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back.
 
 
 
 The Role: Guest Relations Officer
 
 
 
 We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation.
 
 
 This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay.
 </li>
 <li>
 Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays.
 </li>
 <li>
 Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out.
 </li>
 <li>
 Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers.
 </li>
 <li>
 Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do.
 </li>
 <li>
 Be flexible and available to work night shifts to accommodate late-night check-ins.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special.
 </li>
 <li>
 Experience handling guest interactions that lead to positive reviews and returning guests.
 </li>
 <li>
 Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests.
 </li>
 <li>
 Comfortable working independently and taking ownership of your tasks while being part of a team.
 </li>
 <li>
 Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests.
 </li>
 <li>
 Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus.
 </li>
 <li>
 Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary with performance-based bonuses and rapid growth opportunities.
 </li>
 <li>
 Full residency sponsorship and comprehensive healthcare coverage with no co-pay.
 </li>
 <li>
 Opportunities to develop professionally and grow within a fast-growing company.
 </li>
 <li>
 A dynamic and collaborative work environment where your contributions directly influence the guest experience.
 </li>
 <li>
 A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.
 
 
 </li>
 </ul>
 
 How To Apply:
 
 
 
 If you&rsquo;re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don&rsquo;t delay. Join us to shape the future of hospitality!
</div>

Guest Relations Officer

Crescent Real Estate

&#10024; We Are Hiring! | Guest Relations Officer &#10024;We are looking for a well-educated, professional, and highly motivated female candidate with a strong background in hospitality management to join our growing team. You will be the first point of contact for our guests across Airbnb, Booking.com, and other platforms, ensuring smooth communication, prompt responses, and excellent service. You will also work closely with the team to manage check-ins, check-outs, and daily operations. Additionally, you will be responsible for bringing new properties onboard, helping us expand our portfolio by attracting owners to list their properties under Crescent Holiday Homes management.Key Responsibilities:<ul><li>Manage guest communications across Airbnb, Booking.com, and other booking platforms.</li><li>Set up, monitor, and adjust pricing strategies for maximum occupancy and revenue.</li><li>Coordinate with operations teams for smooth check-ins and check-outs.</li><li>Maintain high guest satisfaction through prompt, professional, and friendly communication.</li><li>Source and onboard new holiday homes by attracting property owners.</li><li>Ensure all listings are updated and presented attractively across platforms.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Hospitality, Business, or a related field.</li><li>Minimum 1&ndash;2 years&rsquo; experience in hospitality, short-term rental management, or customer service.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle guests&rsquo; queries quickly, professionally, and empathetically.</li><li>Knowledge of Airbnb, Booking.com, and holiday home management platforms.</li><li>Ability to multitask, prioritize, and work independently.</li><li>A positive, energetic, and self-driven attitude.</li><li>Must have UAE driving license and a car</li></ul>What We Offer:<ul><li>Career growth opportunities within the holiday homes sector</li><li>A dynamic and supportive work environment</li><li>Exposure to Dubai&rsquo;s thriving real estate and tourism industries</li></ul>Interested candidates are encouraged to send their CV and a brief cover letter to contact@crescentholidayhomes.com with the subject line: &quot;Guest Relations &amp; Holiday Homes Executive Application&quot;.Apply Now and Grow with Crescent Holiday Homes!Job Types: Full-time, PermanentPay: AED3,000.00 per monthApplication Question(s):<ul><li>Do you have your own car?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hospitality or Similar: 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>UAE Driving license (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Marriott International

<div>Additional Information 
Job Number25154936 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe M&eacute;ridien Dubai Hotel &amp; Conference Centre, Airport Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert (Guest Relations Officer)

Ramzin Luxury Yacht

Job Title: Reservation OfficerLocation: United Arab Emirates Job Type: Full-Time Industry: Hospitality / Travel / Holiday HomesJob Description:We are seeking a detail-oriented and customer-focused Reservation Officer to join our team. The Reservation Officer will be responsible for handling booking inquiries, managing reservations, and ensuring a seamless and positive experience for clients looking to book accommodations or travel services.The ideal candidate will have excellent communication skills, a strong customer service mindset, and proficiency with reservation systems and booking software.Key Responsibilities:<ul><li>Manage and process reservations for hotel rooms, holiday homes, or travel packages via phone, email, and online channels</li><li>Respond promptly and professionally to customer inquiries and provide accurate information regarding availability, rates, policies, and services</li><li>Coordinate with front office, housekeeping, and other relevant departments to ensure smooth check-ins and guest satisfaction</li><li>Handle modifications, cancellations, and special requests while adhering to company policies</li><li>Maintain accurate and up-to-date records of reservations in the booking system or CRM</li><li>Assist customers with payment procedures and confirm booking details</li><li>Resolve any reservation-related issues or complaints in a timely and effective manner</li><li>Generate daily, weekly, and monthly reports on booking trends and occupancy rates</li><li>Collaborate with sales and marketing teams to support promotions and campaigns</li><li>Stay updated on company offerings, pricing, and local regulations</li></ul>Requirements:<ul><li>Proven experience as a Reservation Officer or similar role in hospitality or travel</li><li>Proficiency in reservation software (e.g., Opera, Amadeus, Sabre, or proprietary systems)</li><li>Excellent verbal and written communication skills in English (additional languages are a plus)</li><li>Strong customer service and problem-solving skills</li><li>Ability to multitask and work efficiently in a fast-paced environment</li><li>Attention to detail and organizational skills</li><li>Flexible to work shifts, including weekends and holidays, if required</li><li>UAE Driving License (preferred but not mandatory)</li></ul>What We Offer:<ul><li>Competitive salary and benefits package</li><li>Professional and supportive work environment</li><li>Opportunities for career development and training</li><li>Exposure to the hospitality and travel industry dynamics</li></ul>About Us:[Ramzin Group of Companies ] is a leading provider of quality accommodations and travel solutions in the UAE, committed to delivering exceptional guest experiences through efficient and friendly service.Submit your application : hr@ramzingroup.com/saba@ramzingroup.comJob Type: Full-timePay: AED2,800.00 - AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Reservation Officer in UAE: 2 years (Required)</li></ul>Language:<ul><li>English, Hindi, Arabic, or addition is a plus (Preferred)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>

Reservation Officer

Golden Fork Restaurant

We Are Hiring &ndash; Restaurant ManagerLocation: Motor City, DubaiA leading restaurant group in Dubai is seeking a dynamic and experienced Restaurant Manager to oversee daily operations and drive excellence in service and profitability.Requirements<ul><li>Age below 35 years</li><li>Graduate in Hotel / Restaurant Management from a reputed institute</li><li>5&ndash;7 years&rsquo; proven experience in managing restaurants, preferably with five-star hotels or reputed F&amp;B brands</li><li>Strong leadership and people management skills (managing 20+ team members)</li><li>Excellent customer service and guest relation skills</li><li>Ability to manage food cost, quality control, and operational efficiency</li><li>Energetic, pleasant personality, and result-driven</li><li>Valid UAE driving license preferred</li><li>Must be based in Dubai and ready to join immediately</li></ul>Responsibilities<ul><li>Lead and manage the restaurant team to deliver exceptional guest experiences</li><li>Ensure smooth day-to-day operations across service, kitchen, and support staff</li><li>Monitor and control food cost, wastage, and operational expenses</li><li>Train, motivate, and mentor staff to maintain high performance standards</li><li>Handle customer feedback professionally and ensure customer satisfaction</li><li>Work with senior management to achieve sales and profitability targets</li><li>Ensure compliance with health, safety, and hygiene standards</li></ul>What We Offer<ul><li>Competitive salary + incentives</li><li>Accommodation and meals provided</li><li>Career growth within a fast-expanding restaurant group</li><li>Professional and energetic work environment</li></ul>Work Location: Motor City, DubaiJob Type: Full-timePay: From AED5,000.00 per month

Restaurant Manager

Explore 844+ Guest relation officer in Dubai this September. Find roles across top companies and apply now to boost your career.

844 guest relation officer jobs IN Dubai

Guest Relation Officer

Guest Relation Officer with Bike License

Guest Relations Officer

Guest Relations Officer

Guest Experience Expert (Guest Relations Officer)

Reservation Officer

Restaurant Manager