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guest relation officer

REGENCY HOME HEALTH CARE CENTER LLC

Public Relation Officer &ndash; Homecare Services (Emirati National) Company: Regency Home Health Care Center LLC Location: Dubai, UAEAbout Us Healthisoon by Regency Home Health Care Center LLC is a forward-thinking healthcare organization dedicated to providing patient-centered care by blending innovative Digital Therapeutics (DTX) with traditional care models. Through our integrated healthcare platform, we leverage IoMT (Internet of Medical Things), Telehealth, and conventional medical practices to empower individuals in managing their health effectively. Our mission is to deliver efficient, technology-driven, and high-quality care in the comfort of patients&rsquo; homes.Job Purpose:The Public Relations Officer (PRO) will serve as the primary point of contact between the Home Health Care Center and patients&rsquo; families. The role focuses on effective communication, coordination, issue resolution, and relationship management to ensure patient and family satisfaction while supporting smooth service delivery.Key Responsibilities: Patient &amp; Family Coordination<ul><li>Act as the main liaison between the home care center and patients&rsquo; families.</li><li>Communicate care plans, schedules, service updates, and changes clearly and professionally.</li><li>Coordinate admissions, service initiation, modifications, and discontinuation with patient families.</li><li>Address concerns, feedback, and complaints from families and ensure timely resolution.</li></ul>Communication &amp; Relationship Management<ul><li>Build and maintain positive relationships with patients and their families.</li><li>Ensure families are informed about policies, procedures, and service terms.</li><li>Handle sensitive situations with empathy, professionalism, and cultural awareness.</li></ul>Operational Coordination<ul><li>Coordinate with medical, nursing, physiotherapy, and operations teams to align patient care with family expectations.</li><li>Assist in scheduling visits and resolving service-related issues.</li><li>Support smooth transitions during caregiver changes, leave coverage, or emergencies.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate records of patient communications, requests, and complaints.</li><li>Prepare reports on patient feedback and service issues for management review.</li><li>Ensure proper documentation and consent forms are communicated and acknowledged by families.</li></ul>Support &amp; Compliance<ul><li>Ensure all communications align with DHA regulations, patient confidentiality, and company policies.</li><li>Assist during inspections, audits, or family meetings when required.</li><li>Represent the company professionally in meetings with patient families.</li></ul>Qualifications &amp; Requirements:<ul><li>UAE National (Emirati) &ndash; Mandatory</li><li>Bachelor&rsquo;s degree or relevant qualification preferred.</li><li>Experience in patient relations, customer service, or healthcare coordination preferred.</li><li>Strong understanding of home health care services is an advantage.</li><li>Excellent communication skills in Arabic and English.</li><li>Ability to manage complaints, expectations, and sensitive situations professionally.</li></ul>Skills &amp; Competencies:<ul><li>Strong interpersonal and communication skills</li><li>Empathy and cultural sensitivity</li><li>Conflict resolution and problem-solving abilities</li><li>Organizational and coordination skills</li><li>Professional appearance and conduct</li></ul>Job Type: Full-timePay: From AED6,000.00 per month

Public Relation Officer (Emirati National)

Unidwellers Holiday Homes LLC

We are seeking an experienced and customer-oriented Guest Relations Officer to join our Holiday Homes team in Dubai.The ideal candidate has hands-on experience in the UAE short-term rental market and is confident managing guest operations across multiple booking platforms while ensuring a seamless guest experience.This role requires strong communication skills, attention to detail and the ability to operate in a fast-paced environment. You will act as the main point of contact for guests, coordinate check-ins and check-outs, manage listings and support daily property operations.Key Responsibilities:<ul><li>Manage guest check-ins and check-outs, including physical assistance when required</li><li>Communicate professionally with guests via Airbnb, Booking.com, other platforms, WhatsApp, email, and phone</li><li>Handle guest inquiries, complaints and urgent issues with a customer-first approach</li><li>Create, upload and manage property listings on Airbnb, Booking.com and other platforms</li><li>Work with Property Management Systems (PMS) Guesty</li><li>Coordinate cleaning, maintenance and operational tasks with internal teams</li><li>Monitor guest reviews and follow up on feedback to improve service quality</li><li>Report damages, maintenance issues or guest concerns to management</li><li>Maintain accurate records of guest stays, communications and property status</li><li>Ensure compliance with DTCM regulations and holiday home licensing requirements</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience in Holiday Homes or short-term rentals in the UAE</li><li>Experience working with Guesty PMS</li><li>Strong knowledge of Airbnb and Booking.com</li><li>Excellent communication skills in English</li><li>Ability to manage multiple properties and prioritize tasks effectively</li><li>Familiar with guest expectations in short-term rental environments</li><li>Flexible to work evenings, weekends and holidays when required</li><li>Presentable, organized, professional and detail-oriented</li><li>Able to work under pressure and handle urgent guest situations calmly</li></ul>Job Type:<ul><li>Full-time</li></ul>Salary:<ul><li>Up to AED 5,000 per month all inclusive, depending on experience</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>What are your salary expectations in AED per month?</li></ul>Experience:<ul><li>Airbnb and Booking.com: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Guest Relations Officer - Holiday Homes

Asia Filipino Restaurant

Role DescriptionThis is a full-time on-site role for a Guest Service Officer at City Avenue Hotel in Dubai. The Guest Service Officer will provide exceptional guest service, handle guest inquiries and concerns, manage reservations, perform receptionist duties, and ensure a positive experience for all guests.Qualifications<ul><li>Guest Service and Customer Service skills</li><li>Strong Communication skills</li><li>Experience in Receptionist Duties</li><li>Excellent interpersonal skills</li><li>Ability to multitask and work in a fast-paced environment</li><li>Knowledge of hotel operations and hospitality industry</li><li>Fluency in multiple languages is a plus</li><li>Minimum of high school diploma or equivalent</li></ul>Job Types: Full-time, PermanentPay: AED1,500.00 - AED2,500.00 per month

Guest Service Officer

gulfa

Guest Relations Officer / Hostess A reputed Company is looking for an experienced Guest Relations Officer / Hostess for one of its luxury establishments. As a Hostess in luxury establishments, your role is to provide guests with a warm welcome and ensure that their experience begins with sophistication and grace. Your professionalism and attention to detail set the tone for a memorable and luxurious experience, reflecting the commitment to excellence that defines the establishment.Experience in Hospitality, Food &amp; Beverage, high-end restaurants, luxury retail is essential.We would like to meet someone who provide an elevated guest experience, set the tone for the level of service and sophistication for our guests and partners. Multilingual candidates with cultural proficiency with experience of Key Accounts Management, handling exclusive events and special projects will be given a priority.- Valid UAE driving licenseJob Types: Full-time, Fixed term contractJob Types: Full-time, Permanent, Contract Contract length: 24 months

Guest Relations Officer - Hostess

Suitestay

We are looking for a QA/QC Guest Services Officer to join our holiday home operations team.Key Responsibilities:<ul><li>Conduct guest room inspections before check-in and after check-out</li><li>Perform quality control checks for room condition, cleanliness, and setup</li><li>Manage inventory checks (linen, amenities, furniture, appliances)</li><li>Support guest check-in and check-out operations when required</li><li>Report defects, damages, and maintenance issues accurately</li><li>Ensure apartments meet company standards and DTCM compliance</li></ul>Requirements:<ul><li>Experience in holiday homes / hotels / serviced apartments preferred</li><li>Strong attention to detail and quality standards</li><li>Ability to work independently and handle multiple units</li><li>Valid UAE driving license is preferred</li><li>Good communication skills (English required)</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Stable work environment</li><li>Growth opportunity within a fast-growing holiday home company</li></ul>Job Type: Full-timePay: From AED3,000.00 per month

QA/QC Guest Services Officer

Missan IT Solutions

&middot; Greets guests and presents them with the menu.&middot; Inform guests about the special items for the day and menu changes if any.&middot; Suggest food and beverages to the guest/customers and try to upsell the sales.&middot; Taking food and beverage orders from the guest on the order taking pads/POS system.&middot; Obtaining revenues, issuing bills/receipts, accepting payments, returning the change.&middot; Performing the cleaning tasks as needed or directed by the branch manager/supervisor.&middot; Filling in for absent staff as needed in any of the outlets of Cha Cha Chai&middot; Punch in the order on the POS System and make sure to enter any special requirements made by the customer while ordering the food. (Eg: No Garlic, less spicy etc.)&middot; Communicate with the customers while they are dining inn to get the review of the food, to know if they need some other things to eat or drink or to take away and to assist with the queries.&middot; Observe the guests and ensure their satisfaction with the food and service.&middot; Proactively take the initiatives to improve the customer service, talking to the customers, upselling the sale to achieve the monthly targets.&middot; Taking guest feedback face to face and encouraging guest to share their feedback on our social media platforms (Eg: Instagram, TikTok, Zomato, Facebook, Trip Advisors etc.).&middot; Making Post, Reels, Stories for all the social media platforms along with the support and accommodating other staff.&middot; Supporting the branch and operations manager to upscale the marketing through face to face, social media marketing.&middot; Proactively initiate and suggest your ideas to the branch manager and operations manager to upsell the sales which is cost effective.&middot; Actively use up selling marketing techniques and customer relation to exceed guest expectations and increase revenue.&middot; When assigned by a manager you must take task which is assigned in his presence or absence.&middot; Pamphlet distribution for the company&middot; Daily inventory counting as per the instruction from the manager.&middot; Need to be aware of the coffee and mini mart experience is an advantage.Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per monthApplication Question(s):<ul><li>What is the visa status?(Visit, Freelance, Spouse or own visa)</li><li>Are you okay to work in any location in Dubai?</li><li>Do you have a barista certification?</li><li>Salary expectation</li></ul>

Waitress/Barista - Own Visa

Grand Hyatt

Organization- Grand Hyatt Abu DhabiSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.The Team Leader - Security is responsible to assist in the smooth operations of the security operations of the Security teamQualificationsIdeally with a professional diploma or certificate in Safety and Security.Minimum 2 years work experience as Team Leader - Security or Senior Security Officer in larger operation.Good practical, operational and adequate administrative skills are an asset.

Team Leader - Security

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