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guest relation officer

AW Rostamani

<div><div><div><div><div><div>At AWR Group, we are at work for a planet that prospers A world that serves all generations
those of today, and those yet to come We&rsquo;re a group of companies, transforming businesses of today and building purposeful ventures for the future Our greatest endeavour is to enhance the lives of all generations we touch We are AWR Group We embrace generation next 
Job purpose:
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all the customers, with the key aim of retaining and attracting new customers 
Job responsibilities:
&middot; Greet and welcome customers confidently and professional manner
&middot; Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments
&middot; Assisting the customers till a sales consultant becomes available
&middot; Contacting the customers after two days of their visit to ensure maintaining high level of customer service
&middot; Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis
&middot; Create the lead in Salesforce and transfer to the sales consultant
&middot; Ensure all leads are converted and report to the manager
&middot; Creating Leads from Telephone Inquiries and send it to the Sales Team
&middot; To ensure all incoming calls gets answered within three rings
&middot; To ensure all calls will be transferred to the right person within 45 seconds
&middot; Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required
&middot; Be alerted to any untoward activities occurring in the showroom, etc and report accordingly
&middot; Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report &ndash; (Daily)
&middot; Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles &amp; updating the ageing report &ndash; (weekly/biweekly)
&middot; Support the Delivery in charge in conducting a physical stock check &ndash; (Weekly)
&middot; Support the Delivery in charge/Manager in maintaining &amp; handling test drives (Daily)
&middot; Support in keeping records of maintenance on the Fleet of Test drive vehicles
&middot; Preparation in support of test drives to Sales Executive&rsquo;s
&middot; Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis (Daily)
&middot; Assist in obtaining the required maintenance and support suppliers
&middot; Keep a stock inventory of supplies and report to line manager accordingly 
The above statements are intended to describe the general nature and level of work performed by people assigned to this job function They are not intended to be construed as an exhaustive list of all job duties performed Management reserves the right to revise or amend duties at any time 
Educational Qualification
 &middot; High school diploma or equivalent; a degree in hospitality, business, or related field is a plus 
Work Experience
 &middot; Minimum 1-3 year of work experience in the similar role 
Competencies
&middot; Proven experience in customer service, preferably in a showroom, retail, or hospitality setting
&middot; Strong communication and interpersonal skills
&middot; Excellent organizational skills and attention to detail
&middot; Ability to work under pressure and handle multiple tasks
&middot; A professional and friendly demeanor with a focus on customer satisfaction
Proficiency in Microsoft Office and showroom management software (preferred) 
<ul><li>
</li></ul>Languages
&middot; English, Arabic is desirable</div></div></div></div></div></div>
 <div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. 
</div><div></div> 
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. 
</div><div></div> 
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>
 <div><div>AWR Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me. 
</div><div></div> 
<div>Rooted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group&rsquo;s commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>

Guest Relation Officer

Confidential Company

<ul><li>Greet and escort clients with elegance and style</li><li>Manage reception, calls, and appointments</li><li>Coordinate guest experience & showroom events</li><li>Support sales and design teams with client handovers</li></ul>

Guest Relation Officer/Hostess

DURRANI HOLIDAY HOMES

Job DescriptionThe Guest Experience &amp; Reservations Lead ensures the delivery of a seamless and memorable guest journey for all Durrani Homes properties, from pre-arrival to post-departure, while also overseeing reservations management across all platforms. This role combines service excellence, reservations oversight, quality control, and team leadership to maintain high guest satisfaction, operational efficiency, and brand consistency.Core Responsibilities1. Guest Journey Oversight &amp; Workflow Execution<ul><li>Oversee all guest journey workflows including pre-check-in, check-in, in-house service, complaint handling, check-out, and feedback follow-up &mdash; ensuring SOP compliance and timely execution.</li></ul>2. Reservations Management &amp; Supervision<ul><li>Supervise reservations across OTAs, direct bookings, and corporate accounts.</li><li>Ensure timely response to booking inquiries and requests within SLA.</li><li>Monitor accuracy of reservation details (rates, dates, guest information) and minimize booking errors.</li><li>Liaise with Finance to ensure deposits, security deposits, and payments are tracked and reconciled.</li><li>Conduct weekly audits of reservations to ensure data accuracy across PMS and OTAs.</li><li>Train GROs/Reservations team on upselling techniques, reservation accuracy, and service standards.</li></ul>3. Quality Assurance &amp; Service Improvement<ul><li>Conduct random spot checks on guest communication, inspections, and reservation handling.</li><li>Maintain Guest Experience and Reservations Quality Checklists.</li><li>Review guest and reservation feedback trends weekly and prepare improvement plans.</li><li>Lead monthly refresher training sessions on SOPs, guest handling, and reservations accuracy.</li></ul>4. Team Leadership &amp; Performance Management<ul><li>Set weekly performance targets for GROs, Reservations staff, and bellboys.</li><li>Conduct weekly 1:1 performance reviews and coach team members.</li><li>Create recognition programs with HR for high performers.</li><li>Identify training needs and coordinate with HR.</li></ul>5. Guest Retention &amp; Loyalty Building<ul><li>Track repeat guest bookings and introduce personalized service gestures.</li><li>Ensure upselling and cross-selling strategies are implemented during reservations and pre-arrival communication.</li><li>Ensure VIP &amp; special guest protocols are executed flawlessly.</li></ul>6. Operational Coordination &amp; Issue Escalation<ul><li>Act as first escalation point for guest and reservation issues.</li><li>Liaise with Operations to resolve service or booking gaps.</li><li>Maintain a daily guest experience and reservations dashboard.</li></ul>7. Process Development &amp; Innovation<ul><li>Recommend process improvements in guest relations and reservations.</li><li>Test and evaluate new tools or automation features in PMS/CRM/OTAs.</li><li>Develop 'Service Recovery Scripts' and 'Reservation Handling Scripts' for GROs.</li></ul>8. Reporting &amp; Data Analysis<ul><li>Prepare weekly Guest Experience &amp; Reservations Reports.</li><li>Monitor occupancy, booking patterns, cancellations, and revenue leakage</li></ul>Prepare and submit the following reports on daily basis:<ul><li>Review Report</li><li>Early Check-In &amp; Check-Out Report</li><li>Daily Cash Deposit Report</li><li>Daily Damage &amp; Upselling Report</li><li>Guest Complaint Report</li><li>Build on the existing reporting and quality structure, ensuring reports are standardized, data-driven, and actionable.</li><li>Share quarterly improvement proposals based on guest and reservation insights.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How do you prioritize your daily tasks when managing multiple responsibilities like guest communication, reservations, and team supervision?</li></ul><ul><li>What systems or PMS software have you used in your previous roles ?</li></ul><ul><li>Two VIP guests are accidentally assigned the same premium unit. What do you do</li></ul><ul><li>How do you monitor reservation KPIs (occupancy, ADR, RevPAR, conversion rate) and what actions do you take if performance drops?</li></ul><ul><li>As Team Lead, how do you keep coordination between Reservations, Guest Relations, and Housekeeping?</li></ul><ul><li>How do you handle repeated lateness or grooming issues from a Guest Relations Officer bell boys?</li></ul>Language:<ul><li>English fluent (Required)</li><li>Arabic (Preferred)</li></ul>

Reservation cum Guest Relation Officer

Suitestay

We are looking for Guest Relation Officer (English - Arabic Speaker) to provide high-quality service to our Holiday Homes.In this role, you should be an excellent communicator who can stay positive. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our guests.Job descriptionUndergraduate / college degree (Preferred)Previously worked at a Holiday Homes company (at least 2 year of experience)Has experience with Property Management softwares like Hostaway or GuestyHas experience and familiar with Airbnb, Booking.com, Bayut, and DubizzleFamiliar with DTCM regulations and filingsLives in Mainland Dubai or relatively closeSpeaks good English and ArabicGood sales and communication skills, pays close attention to detailShould have a driving license- we will sponsor the fuelWilling to work on a flexible schedulePeople's person, excellent communication and organization skillsHospitality related experience and knowledge in hospitality industry standardA customer-oriented and professional attitudeMotivated and proactiveJob functions include but not limited to:1. Managing guest check ins and checkouts2. Guest relations and communications3. Uploading listings on Airbnb, booking.com4. Coordinate property management like cleanings and maintenance with respective teamsJob Type: Full-timePay: Up to AED3,500.00 per monthApplication Question(s):<ul><li>Are you comfortable working under pressure?</li><li>Have you previously worked in a fast-paced environment like Dubai?</li><li>Are you willing to work long hours or handle urgent tasks when needed?</li><li>Can you handle guest or client issues during stressful situations?</li></ul>

Holiday Homes Guest Relations Officer

SmartStay

<div>
 
 Reinventing Short-Term Renting
 
 
 
 At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back.
 
 
 
 The Role: Guest Relations Officer
 
 
 
 We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation.
 
 
 This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay.
 </li>
 <li>
 Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays.
 </li>
 <li>
 Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out.
 </li>
 <li>
 Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers.
 </li>
 <li>
 Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do.
 </li>
 <li>
 Be flexible and available to work night shifts to accommodate late-night check-ins
 
 
 </li>
 </ul>
 
 Key Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special.
 </li>
 <li>
 Experience handling guest interactions that lead to positive reviews and returning guests.
 </li>
 <li>
 Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests.
 </li>
 <li>
 Comfortable working independently and taking ownership of your tasks while being part of a team.
 </li>
 <li>
 Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests.
 </li>
 <li>
 Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus.
 </li>
 <li>
 Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary with performance-based bonuses and rapid growth opportunities.
 </li>
 <li>
 Full residency sponsorship and comprehensive healthcare coverage with no co-pay.
 </li>
 <li>
 Opportunities to develop professionally and grow within a fast-growing company.
 </li>
 <li>
 A dynamic and collaborative work environment where your contributions directly influence the guest experience.
 </li>
 <li>
 A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.
 
 
 </li>
 </ul>
 
 How To Apply:
 
 
 
 If you&rsquo;re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don&rsquo;t delay. Join us to shape the future of hospitality!
</div>

Guest Relations Officer

Shangri-La Group

<div>
 
 Shangri-La Dubai
 
 
 
 The award-winning Shangri-La Dubai offers luxurious accommodation, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.
 
 
 The hotel&rsquo;s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.
 
 
 
 As Guest Relations Officer, We Rely On You To
 
 
 
 <ul>
 <li>
 Provide a warm and engaging service to guests at every interaction as per Shangri-La Standards whether during arrival, stay or departure.
 </li>
 <li>
 Enhance guest relations and loyalty scores
 </li>
 <li>
 Provide support to ensure a smooth and efficient Guest Relations Operation.
 </li>
 <li>
 Handle all guest requests in a timely, professional and efficient manner
 </li>
 <li>
 Provide all-rounded guest services such as checking in and out.
 </li>
 <li>
 Contribute towards a memorable hotel experience for all guests.
 
 
 </li>
 </ul>
 
 We Are Looking For Someone Who
 
 
 
 <ul>
 <li>
 Has minimum 1 years&rsquo; experience in a 5-star / international hotel in the same capacity
 </li>
 <li>
 Is fluent in oral and written English and local language
 </li>
 <li>
 Can work with a multinational team
 </li>
 <li>
 Has a pleasant and cheerful personality
 </li>
 <li>
 Flexible and able to work as per hotel operational needs and requirements
 </li>
 </ul>
</div>

CS Outsource

Manage guest communication, inquiries, and support across platforms (Airbnb, Booking.com, WhatsApp, calls, etc.)
Meet guests for in-person check-ins/check-outs as required
Coordinate cleaning, maintenance, and property inspections to ensure standards are met
Oversee property readiness before guest arrivals (supplies, condition checks, staging)
Handle guest issues, complaints, and special requests in a professional manner
Work with internal teams to ensure smooth operational flow and timely guest responses
Support onboarding of new units -inventory, photography coordination, set-up checks
Maintain guest records, booking calendars, and reporting logs
Help ensure compliance with Dubai Tourism / DTCM holiday home regulations
Liaise with vendors, cleaners, building management, and maintenance teams

Operations & Guest Relationship Officer Short-Term Rentals

Explore 1740+ Guest relation officer in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

1740 guest relation officer jobs IN Dubai United Arab Emirates

Guest Relation Officer

Guest Relation Officer/Hostess

Reservation cum Guest Relation Officer

Holiday Homes Guest Relations Officer

Guest Relations Officer

Guest Relations Officer

Operations & Guest Relationship Officer Short-Term Rentals