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guest relations agent

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 
 Join us at Accor, where life pulses with passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality is a work of heart,
 
 
 
 
 Join us and become a Heartist&reg;.
 
 
 
 
 We are Heartists&reg;
 
 
 
 &ldquo;Heartist&rdquo; describes both our culture and who we are. Everything we do comes from the heart, and we&rsquo;re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
 
 
 We believe that the world is more welcoming when we&rsquo;re connected. So that we see what we have in common, instead of what sets us apart.
 
 
 
 Life in Movenpick
 
 
 
 The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
 
 
 We enable our guests to Savour the flavor of life, balancing small indulgence with what&rsquo;s good for them- and good for the world.
 
 
 
 Job Description
 
 
 
 
 The Role
 
 
 
 Under the direct guidance of the Front Desk Manager, the Guest Relations Agent is responsible for delivering a warm, personalized, and professional service to all guests throughout their stay. A key part of this role includes engaging with guests during breakfast, lunch, and dinner in the hotel&rsquo;s dining venues to gather feedback, ensure satisfaction, and support service excellence.
 
 
 The Guest Relations Agent plays a vital role in enhancing the overall guest experience, resolving concerns proactively, and contributing to the improvement of guest satisfaction scores and Revenue Per Stay (RPS). This position requires close coordination with the Front Office and Food &amp; Beverage teams to ensure seamless service and guest recognition.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Guest Engagement &amp; Feedback:
 </li>
 <li>
 Greet and interact with guests during meal periods in the restaurant.
 </li>
 <li>
 Engage guests in friendly conversation to gather feedback on their stay and dining experience.
 </li>
 <li>
 Record and report guest feedback to relevant departments for continuous improvement.
 </li>
 <li>
 Maintain a visible presence in the restaurant and lobby during peak hours.
 </li>
 <li>
 Assist in creating a warm and welcoming atmosphere for all guests.
 
 
 </li>
 </ul>
 
 Front Office Operations
 
 
 
 <ul>
 <li>
 Welcome and assist guests upon arrival and departure.
 </li>
 <li>
 Handle VIP arrivals, room allocations, and special requests.
 </li>
 <li>
 Coordinate with Housekeeping and F&amp;B for guest preferences and amenities.
 </li>
 <li>
 Address guest concerns promptly and professionally, ensuring follow-up and resolution.
 </li>
 <li>
 Support the Front Desk team with check-ins, check-outs, and guest inquiries.
 
 
 </li>
 </ul>
 
 Service Excellence &amp; Coordination
 
 
 
 <ul>
 <li>
 Promote hotel services and experiences to enhance guest satisfaction and increase RPS.
 </li>
 <li>
 Collaborate with other departments to ensure guest needs are met efficiently.
 </li>
 <li>
 Monitor guest satisfaction trends and contribute to service improvement initiatives.
 </li>
 <li>
 Uphold the hotel&rsquo;s standards of service, grooming, and guest interaction.
 
 
 </li>
 </ul>
 
 Planning &amp; Organizing
 
 
 
 <ul>
 <li>
 Organization of Repeat Guest filing administration
 </li>
 <li>
 Up-keeping of Hotel/Guest Information booklets and pamphlets.
 </li>
 <li>
 Co-operation with Housekeeping / F&amp;B and Front Office.
 </li>
 <li>
 Room allocation, identify guest needs.
 </li>
 <li>
 MIPs &amp; RIPs preparation.
 </li>
 <li>
 Awareness of outside activities/recreation etc.
 </li>
 <li>
 Perform as per OSM Standards and in line with the Company&rsquo;s Values and Core Behaviors.
 </li>
 <li>
 Be fully aware of the daily information and activities.
 </li>
 <li>
 Properly groomed at all times
 </li>
 <li>
 Drive &ldquo;Cherish&rdquo; and Guest targets to be met.
 </li>
 <li>
 Show fullest cooperation and respect within the team and other departments
 
 
 </li>
 </ul>
 
 Operations
 
 
 
 <ul>
 <li>
 Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
 </li>
 <li>
 Keep welcome pack ready for VIP arrival (Reg.-cards, room keys, welcome drink)
 </li>
 <li>
 Register and process check in/out for all VIPs guests efficiently and professionally, alert Front Desk Manager, the MOD or Operations Manager on arrival.
 </li>
 <li>
 Escort VIP gussets to their rooms.
 </li>
 <li>
 Greet all guests upon arrivals and departure.
 </li>
 <li>
 Update guest information into the computer after a complete check in.
 </li>
 <li>
 Good knowledge of cashiering duties, foreign exchange transactions, and settlement upon Guests&rsquo; departure.
 </li>
 <li>
 Updating RGR (Repeated Guest Ratio) report on daily basis.
 </li>
 <li>
 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
 </li>
 <li>
 Resolve guests&rsquo; complaints/ requests and liaise with the department concerned to ensure immediately follow up.
 </li>
 <li>
 Good communication with GMs PA in order to complete all Ex-Office requests regarding potential VIP arrivals.
 </li>
 <li>
 Handle issuance of guest room key cards and ensure effective control for guest security.
 </li>
 <li>
 Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
 </li>
 <li>
 Follow up with Concierge regarding shuttle Bus timings.
 </li>
 <li>
 Daily courteous calls to VIP rooms, so too with other guests.
 </li>
 <li>
 Report any unusual occurrences or requested to manager.
 </li>
 <li>
 Be aware of the hotel accident Prevention Policies.
 </li>
 <li>
 Ensure the cleanliness and neatness of front office area.
 </li>
 <li>
 Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
 </li>
 <li>
 Re-announce VIP rooms to Housekeeping and F&amp;B departments.
 </li>
 <li>
 Check if all departure details for the day have been taken, as well as for the next day.
 </li>
 <li>
 To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.
 </li>
 <li>
 Check VIP rooms after amenities are placed.
 </li>
 <li>
 File daily guest relations report and documents systematically.
 </li>
 <li>
 At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
 </li>
 <li>
 Reviews Guest Comments daily and reply to all of them, consult the FDM when complains accurse.
 </li>
 <li>
 To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Desk Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments.
 </li>
 <li>
 He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
 </li>
 <li>
 Check Hotel / Residences situation, occupancy, functions, groups, VIPs.
 
 
 </li>
 </ul>
 
 Generic Aspects On Hygiene / Personal Safety / Environment/Confidentiality
 
 
 
 <ul>
 <li>
 Ensure proper care of all equipment and furniture entrusted for Heartists use.
 </li>
 <li>
 Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
 </li>
 <li>
 Knows the safety regulations and ensures their application &amp; ensures the safety of people and property in the hotel.
 </li>
 <li>
 Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).
 </li>
 <li>
 Understands and strictly adhere to the Rules &amp; Regulations established in the Heartists Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.
 </li>
 <li>
 Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
 </li>
 <li>
 Does not disclose any financial information or any other information of the Accor Hotels.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Diploma or Degree in Hotel Management
 
 
 Additional Information
 
 
 Strong interpersonal and problem solving abilities
 
 
 Fluency in English and Arabic, additional languages are a plus
</div>

Guest Relations Agent

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>
Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</li><li>
To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</li><li>
To be punctual on duty and ensure the same of your employees.</li><li>
Be well groomed to the standards laid down. Insist on the same standard for your employees.</li><li>
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.</li><li>
To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.</li><li>
To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.</li><li>
To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.</li><li>
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs</li><li>
Ensures oneself is thoroughly familiar with the hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR.</li><li>
Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.</li><li>
Other duties as assigned such as the Welcome Hostess Duty several times a week (for female GRA).</li></ul><div> 
Qualifications</div> 
<ul><li>
University Degree in Hotel Management</li><li>
Fresher or a minimum of 1 year experience in a similar role in a 5 star hotel preferrably on the same role</li></ul><div> 
Additional Information</div> 
What is in it for you:<ul><li>
Employee benefit card offering discounted rates at Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul></div>

Marriott International

<div>Additional Information 
Job Number26210679 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Resort Palm Jumeirah Dubai, Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<div>Additional Information 
Job Number26210620 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe M&eacute;ridien Dubai Hotel &amp; Conference Centre, Airport Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert (Guest Relations Officer)

<div>Additional Information 
Job Number26209794 
Job CategoryRooms &amp; Guest Services Operations 
LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>Marriott International bietet als Arbeitgeber Chancengleichheit, eine Willkommenskultur und vielf&auml;ltige M&ouml;glichkeiten zur beruflichen Weiterentwicklung. Wir f&ouml;rdern aktiv ein Umfeld, in dem die einzigartigen Hintergr&uuml;nde unserer Mitarbeitenden wertgesch&auml;tzt werden. Unsere gr&ouml;&szlig;te St&auml;rke liegt in der Vielfalt der Kulturen, Talente und Erfahrungen unserer Mitarbeitenden. Wir verpflichten uns zur Nichtdiskriminierung in Bezug auf gesch&uuml;tzte Merkmale, einschlie&szlig;lich Behinderung, Veteranenstatus oder andere durch geltendes Recht gesch&uuml;tzte Merkmale.
Unsere exklusiven Bulgari Hotels &amp; Resorts wurden in Zusammenarbeit mit dem Juwelier und Luxusproduktdesigner Bulgari entwickelt und befinden sich in den wichtigsten kosmopolitischen Metropolen und an luxuri&ouml;sen Resort-Reisezielen. Treten Sie unserem Team bei und leisten Sie einen Beitrag, um G&auml;sten spannende Erlebnisse mit dem zeitlosen Glamour und dem Erbe der Marke Bulgari zu erm&ouml;glichen. Bei Bulgari Hotels &amp; Resorts werden Sie Teil des Markenportfolios von Marriott International. Hier k&ouml;nnen Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angeh&ouml;ren und das Beste aus sich herausholen.</div></div>

Agent-Guest Services

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Longevity Hub by Clinique La Prairie

At our luxury longevity clinic located in one of the most Luxury hotels in UAE, we combine the best of medical expertise, wellness, and spa therapies to create personalized journeys for our guests. We are looking for a Call Center Agent- Guest Experience Agent who will be the warm and professional face of our clinic, guiding guests through every step of their stay.What You&rsquo;ll Do<ul><li>Welcome guests with warmth and discretion, setting the tone for a luxury experience.</li><li>Manage check-in, check-out, and scheduling for medical consultations, therapies, and spa treatments.</li><li>Handle guest requests with professionalism and empathy, anticipating needs before they arise.</li><li>Maintain accurate records and uphold the highest standards of confidentiality.</li><li>Handle incoming calls, emails, and WhatsApp inquiries, providing accurate information on medical consultations, therapies, and spa treatments.</li><li>Manage reservations, confirmations, amendments, and cancellations for consultations and treatments, ensuring optimal scheduling and availability.</li><li>Coordinate closely with doctors, nutritionists, therapists, and wellness practitioners to align appointments and manage daily schedules.</li><li>Proactively follow up with guests before and after appointments to confirm details and enhance the overall guest experience.</li><li>Address guest requests and concerns with professionalism, empathy, and efficiency, aiming for first-contact resolution.</li><li>Maintain accurate reservation records, guest profiles, and communication logs while strictly adhering to confidentiality and data-privacy standards.</li></ul>What We&rsquo;re Looking For<ul><li>Experience in luxury hospitality, medical wellness, or spa environments.</li><li>Strong communication skills and a guest-first mindset.</li><li>Professional appearance, discretion, and ability to inspire trust.</li><li>Organized, detail-oriented, and adaptable under pressure.</li><li>Multilingual abilities are a plus.</li></ul>Why Join Us<ul><li>Be part of a pioneering concept blending medical science and holistic wellness.</li><li>Work in a refined, inspiring environment focused on longevity and wellbeing.</li><li>Collaborate with world-class professionals in medicine, wellness, and hospitality.</li></ul>If you are passionate about luxury service, wellbeing, and creating unforgettable guest journeys, we&rsquo;d love to hear from you.Job Type: Full-timePay: From AED4,500.00 per monthExperience:<ul><li>Medical : 1 year (Required)</li><li>Wellness or Spa: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>Russian (Preferred)</li></ul>

Call Center Representative Medical Wellness - Guest Experience Agent

Explore 570+ Guest relations agent in Dubai Jobs In United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

570 guest relations agent jobs IN Dubai Jobs In United Arab Emirates

Guest Relations Agent

Guest Relations Agent

Guest Relations Agent

Guest Experience Expert (Guest Relations Officer)

Agent-Guest Services

Reservations Agent

Call Center Representative Medical Wellness - Guest Experience Agent