receptionist Jobs in Dubai United Arab Emirates

receptionist

customer service representative Jobs in Dubai United Arab Emirates

customer service representative

front desk agent Jobs in Dubai United Arab Emirates

front desk agent

guest service agent Jobs in Dubai United Arab Emirates

guest service agent

reservations agent Jobs in Dubai United Arab Emirates

reservations agent

guest relations receptionist

Conservatorium Hotel

<div><div><div>Guest Relations Agent
 <div></div><div><div><ul><li>JR-03992
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental Downtown, Dubai
</div></li>
</ul></div></div><div></div><div><div><div>Mandarin Oriental Downtown, Dubai is looking for a Guest Relations Agent to join our Front Office team.

</div><div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

</div><div>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

</div><div>Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</div>
<div>
About the job
</div>
<div>Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Guest Relations Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet, and escort all VIP guests and will ensure a smooth arrival and a fond farewell. Guest Relations Agent reports to Guest Relations Manager.
</div>
<div>As a Guest Relations Agent, you will be responsible for the following duties:
</div>
<div><ul><li>Assist the Guest Relations Manager with VIP room inspections, guest greetings, amenity requests, and daily operations including communication forms and meetings.</li>
<li>
Monitor guest preferences, manage inventory and billing processes, and support the Front Office during peak periods.</li>
<li>
Ensure compliance with safety, hygiene, and industry regulations while maintaining quality assurance through inspections and audits.</li>
<li>
Establish personal connections with guests, track arrivals and departures, and proactively attend to individual guest needs throughout their stay.</li>
<li>
Foster teamwork, provide coaching, and collaborate with multiple departments to ensure smooth operations and high colleague satisfaction.</li>
<li>
Deliver exceptional guest service, handle complaints, perform check-ins/outs, and create memorable &ldquo;WOW&rdquo; moments aligned with MOHG Legendary Quality Experiences (LQEs).</li>
</ul></div>
<div>As a Guest Relations Agent, we expect from you:
</div>
<div><ul><li>Senior school qualification with at least 2 years&rsquo; experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.</li>
<li>
Proficient in Microsoft Office, PSMS, and other Front Office systems.</li>
<li>
Communicates effectively in English; additional language skills in Arabic or others are preferred.</li>
<li>
Demonstrates strong problem-solving abilities and the capacity to deliver high-level customer service tailored to guest expectations.</li>
<li>
Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.</li>
<li>
Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.</li>
</ul></div>
</div><div><div>Our commitment to you
</div>
<div><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul></div>
<div>We&rsquo;re Fans. Are you?</div></div></div></div></div></div>

Guest Relations Agent

Accor Group

Job Title Guest Relations Agent Front Desk Hospitality Dubai, UAE Job Description Guest Relations Agent Front Desk Hospitality Dubai, UAE Position Overview Accor is hiring a Guest Relations Agent for one of its premium hotels in Dubai, UAE. This front-facing role is ideal for hospitality professionals who thrive on delivering exceptional guest experiences. If you're passionate about service excellence and enjoy interacting with guests from around the world, this is your opportunity to grow within one of the most respected names in global hospitality. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Female preferred Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Service and Front Office Support As a Guest Relations Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth departure while upholding Accor s service excellence. You will proactively engage with first-time visitors, assist with directions, provide information about hotel amenities, and respond to guest needs with professionalism and care. Your role is central to maintaining high guest satisfaction in a fast-paced front office environment. What You ll Do * Greet guests warmly upon arrival and departure, offering assistance and a lasting first impression * Engage first-time visitors with friendly conversation and hotel orientation * Provide detailed information on hotel facilities, promotions, and local attractions * Ensure compliance with departmental service standards and safety policies * Support smooth communication between guests and internal departments * Respond to guest queries, concerns, and feedback in a timely, solution-oriented manner * Uphold cleanliness and presentation standards at the front desk and lobby area * Perform additional front office duties as assigned by supervisors Ideal Profile Front Office and Guest-Facing Professionals * Previous experience in guest services or front desk role is required * Presentable appearance with excellent interpersonal and verbal communication skills * Ability to handle guest inquiries professionally and empathetically * Comfortable working in high-pressure environments with strong multitasking abilities * A collaborative team player with a calm and courteous demeanor * Highly responsible, punctual, and attentive to guest needs * Female candidates preferred for this position (as per operational requirements) Why Join Us Work with Accor in Dubai * Employee benefit card offering worldwide hotel discounts * Access to Accor s learning and development programs * Internal promotion and international mobility opportunities * Be part of a service-oriented, inclusive culture * Join a team that makes a real impact through social and environmental initiatives

Guest Relations Agent Front Desk Hospitality

Hilton

<div>Guest Relation Executive (Russian Speaker) - Franchise
Job Requirements 
 
A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
What will I be doing? 
As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: 
<ul><li>
Meet, greet and direct Guests who enter the lobby area</li><li>
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li><li>
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li><li>
Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li><li>
Manage, record and resolve promptly Guest or customer complaints</li><li>
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area</li><li>
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li><li>
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li><li>
Communicate and track regular Guests for their loyalty and choose rewards that meet Guest preferences while remaining within the allocated budget</li><li>
Maintain good communication and work relationships in all hotel areas</li><li>
Maintain staffing levels to meet business demands</li><li>
Attend all Reception meetings</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul> 

Work Experience 
 
Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 
<ul><li>
An ability to listen and respond to demanding Guest needs</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high levels of customer service</li><li>
Ability to work under pressure</li><li>
Flexibility to respond to a variety of different work situations</li><li>
Russian Speaker</li></ul> 

Benefits
 
<ul><li>Basic Salary</li><li>
Housing Allowance</li><li>
Transportation Allowance</li><li>
Vacation ticket entitlement</li><li>
Medical Insurance</li><li>
Life Insurance</li></ul> 

Disclaimer
 
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel&rsquo;s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.</div>

Guest Relation Executive (Russian Speaker) - Franchise

McFill Media and Publishing Group

Role Description 
This is an on-site internship role located in Dubai for a Guest Relations Intern at McFill Media. The Guest Relations Intern will be responsible for maintaining a welcoming atmosphere at all times and providing an exceptional experience for guests, performing client coordination and managing communication across departments, maintaining effective relationships with clients, collaborating with the team, and supporting the day-to-day operations and administrative tasks in the magazine.
 Qualifications 
<ul>
<li>Bachelor s degree or currently pursuing in Public Relations, Hospitality, Communication, Marketing, or a related field</li>
<li>Excellent verbal and written communication skills with fluency in English; Arabic language skills will be an added advantage but not mandatory</li>
<li>Strong organizational and interpersonal skills</li>
<li>Good time management skills and the ability to work in a fast-paced environment with shifting priorities</li>
<li>Ability to work effectively and collaboratively as part of a team and independently as needed, while maintaining a positive attitude at all times</li>
<li>Immediate availability to work on-site in Dubai for a minimum of 6 months</li>
<li>Passion for the creative and luxury industry and an interest in media and journalism</li>
</ul>

Guest Relations Intern

DURRANI HOLIDAY HOMES

Job DescriptionThe Guest Experience &amp; Reservations Lead ensures the delivery of a seamless and memorable guest journey for all Durrani Homes properties, from pre-arrival to post-departure, while also overseeing reservations management across all platforms. This role combines service excellence, reservations oversight, quality control, and team leadership to maintain high guest satisfaction, operational efficiency, and brand consistency.Core Responsibilities1. Guest Journey Oversight &amp; Workflow Execution<ul><li>Oversee all guest journey workflows including pre-check-in, check-in, in-house service, complaint handling, check-out, and feedback follow-up &mdash; ensuring SOP compliance and timely execution.</li></ul>2. Reservations Management &amp; Supervision<ul><li>Supervise reservations across OTAs, direct bookings, and corporate accounts.</li><li>Ensure timely response to booking inquiries and requests within SLA.</li><li>Monitor accuracy of reservation details (rates, dates, guest information) and minimize booking errors.</li><li>Liaise with Finance to ensure deposits, security deposits, and payments are tracked and reconciled.</li><li>Conduct weekly audits of reservations to ensure data accuracy across PMS and OTAs.</li><li>Train GROs/Reservations team on upselling techniques, reservation accuracy, and service standards.</li></ul>3. Quality Assurance &amp; Service Improvement<ul><li>Conduct random spot checks on guest communication, inspections, and reservation handling.</li><li>Maintain Guest Experience and Reservations Quality Checklists.</li><li>Review guest and reservation feedback trends weekly and prepare improvement plans.</li><li>Lead monthly refresher training sessions on SOPs, guest handling, and reservations accuracy.</li></ul>4. Team Leadership &amp; Performance Management<ul><li>Set weekly performance targets for GROs, Reservations staff, and bellboys.</li><li>Conduct weekly 1:1 performance reviews and coach team members.</li><li>Create recognition programs with HR for high performers.</li><li>Identify training needs and coordinate with HR.</li></ul>5. Guest Retention &amp; Loyalty Building<ul><li>Track repeat guest bookings and introduce personalized service gestures.</li><li>Ensure upselling and cross-selling strategies are implemented during reservations and pre-arrival communication.</li><li>Ensure VIP &amp; special guest protocols are executed flawlessly.</li></ul>6. Operational Coordination &amp; Issue Escalation<ul><li>Act as first escalation point for guest and reservation issues.</li><li>Liaise with Operations to resolve service or booking gaps.</li><li>Maintain a daily guest experience and reservations dashboard.</li></ul>7. Process Development &amp; Innovation<ul><li>Recommend process improvements in guest relations and reservations.</li><li>Test and evaluate new tools or automation features in PMS/CRM/OTAs.</li><li>Develop 'Service Recovery Scripts' and 'Reservation Handling Scripts' for GROs.</li></ul>8. Reporting &amp; Data Analysis<ul><li>Prepare weekly Guest Experience &amp; Reservations Reports.</li><li>Monitor occupancy, booking patterns, cancellations, and revenue leakage</li></ul>Prepare and submit the following reports on daily basis:<ul><li>Review Report</li><li>Early Check-In &amp; Check-Out Report</li><li>Daily Cash Deposit Report</li><li>Daily Damage &amp; Upselling Report</li><li>Guest Complaint Report</li><li>Build on the existing reporting and quality structure, ensuring reports are standardized, data-driven, and actionable.</li><li>Share quarterly improvement proposals based on guest and reservation insights.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How do you prioritize your daily tasks when managing multiple responsibilities like guest communication, reservations, and team supervision?</li></ul><ul><li>What systems or PMS software have you used in your previous roles ?</li></ul><ul><li>Two VIP guests are accidentally assigned the same premium unit. What do you do</li></ul><ul><li>How do you monitor reservation KPIs (occupancy, ADR, RevPAR, conversion rate) and what actions do you take if performance drops?</li></ul><ul><li>As Team Lead, how do you keep coordination between Reservations, Guest Relations, and Housekeeping?</li></ul><ul><li>How do you handle repeated lateness or grooming issues from a Guest Relations Officer bell boys?</li></ul>Language:<ul><li>English fluent (Required)</li><li>Arabic (Preferred)</li></ul>

Reservation cum Guest Relation Officer

Suitestay

We are looking for Guest Relation Officer (English - Arabic Speaker) to provide high-quality service to our Holiday Homes.In this role, you should be an excellent communicator who can stay positive. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our guests.Job descriptionUndergraduate / college degree (Preferred)Previously worked at a Holiday Homes company (at least 2 year of experience)Has experience with Property Management softwares like Hostaway or GuestyHas experience and familiar with Airbnb, Booking.com, Bayut, and DubizzleFamiliar with DTCM regulations and filingsLives in Mainland Dubai or relatively closeSpeaks good English and ArabicGood sales and communication skills, pays close attention to detailShould have a driving license- we will sponsor the fuelWilling to work on a flexible schedulePeople's person, excellent communication and organization skillsHospitality related experience and knowledge in hospitality industry standardA customer-oriented and professional attitudeMotivated and proactiveJob functions include but not limited to:1. Managing guest check ins and checkouts2. Guest relations and communications3. Uploading listings on Airbnb, booking.com4. Coordinate property management like cleanings and maintenance with respective teamsJob Type: Full-timePay: Up to AED3,500.00 per monthApplication Question(s):<ul><li>Are you comfortable working under pressure?</li><li>Have you previously worked in a fast-paced environment like Dubai?</li><li>Are you willing to work long hours or handle urgent tasks when needed?</li><li>Can you handle guest or client issues during stressful situations?</li></ul>

Holiday Homes Guest Relations Officer

Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Female preferred Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Service and Front Office Support As a Guest Relations Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth departure while upholding Accor s service excellence. You will proactively engage with first-time visitors, assist with directions, provide information about hotel amenities, and respond to guest needs with professionalism and care. Your role is central to maintaining high guest satisfaction in a fast-paced front office environment. What You ll Do * Greet guests warmly upon arrival and departure, offering assistance and a lasting first impression * Engage first-time visitors with friendly conversation and hotel orientation * Provide detailed information on hotel facilities, promotions, and local attractions * Ensure compliance with departmental service standards and safety policies * Support smooth communication between guests and internal departments * Respond to guest queries, concerns, and feedback in a timely, solution-oriented manner * Uphold cleanliness and presentation standards at the front desk and lobby area * Perform additional front office duties as assigned by supervisors Ideal Profile Front Office and Guest-Facing Professionals * Previous experience in guest services or front desk role is required * Presentable appearance with excellent interpersonal and verbal communication skills * Ability to handle guest inquiries professionally and empathetically * Comfortable working in high-pressure environments with strong multitasking abilities * A collaborative team player with a calm and courteous demeanor * Highly responsible, punctual, and attentive to guest needs * Female candidates preferred for this position (as per operational requirements)

Guest Relations Agent Front Desk

Explore 1916+ Guest relations receptionist in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.