assistant reservations manager Jobs in Doha

assistant reservations manager

guest relations agent

front desk associate

guest arrival expert

guest experience expert

guest service representative

Marriott International

<div>Additional Information 
Job Number25196808 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY
YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
<li>Exclusive training and leadership development programs</li>
<li>Recognition and rewards for exceptional service</li>
<li>Preferential Members Rates at Marriott Hotels Globally</li>
<li>Dining &amp; Wellness discounts for your family and you</li>
<li>Medical Insurance Coverage</li>
<li>An HR team dedicated to your success and wellbeing</li> 
<li>
</li></ul>OUR EXPECTATIONS FROM THE ROLE:
Take room service orders over the phone. Answer questions on menu selections and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

In-Room Dining Order Taker

United Development Company

The Hostess/Cashier is the first point of contact for guests, responsible for creating a welcoming atmosphere, managing reservations and waitlists, and ensuring smooth flow of guests. As a cashier, they handle billing, process payments, and maintain accurate cash records, ensuring customer satisfaction from entry to exit.Key Responsibilities:Hostess Duties:<ul><li>Greet guests warmly and escort them to their tables.</li><li>Maintain reservation and waitlist systems accurately.</li><li>Answer phone calls professionally and assist with inquiries or bookings.</li><li>Manage seating arrangements and table rotations to optimize service flow.</li><li>Provide menus and inform guests about daily specials or promotions.</li><li>Ensure cleanliness and orderliness of the entrance and waiting area.</li><li>Coordinate with waitstaff and kitchen for smooth service.</li></ul>Cashier Duties:<ul><li>Present bills, receive payments (cash, credit/debit, digital wallets), and issue receipts.</li><li>Operate POS (Point of Sale) systems accurately.</li><li>Ensure proper cash handling and reconcile cash drawer at the end of shifts.</li><li>Manage refunds, voids, and discounts as per policy.</li><li>Maintain proper records of daily transactions.</li><li>Respond to billing queries or complaints courteously and promptly.</li></ul>Job Types: Full-time, PermanentPay: QAR2,200.00 - QAR2,700.00 per monthExperience:<ul><li>Hostess: 2 years (Required)</li></ul>

Hostess/Cashier ( Female )

Rosewood Doha

<div>
 
 Job Summary&nbsp;
 
 
 To provide treatments and recommend experiences and retail products at the highest level of personalization while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and associates. To possess complete knowledge and understanding of all services and products offered, upholding the Asaya wellness ethos and vision of the Spa.&nbsp;
 
 
 
 Essential Duties and Responsibilities
 
 
 
 
 General Duties
 
 
 
 <ul>
 <li>
 Greet and anticipate guest needs within the Spa and exceed their expectation at every opportunity with the highest level of personalization.
 </li>
 <li>
 Ensure the smooth running of the Spa with clear communication with both associates and guests with appointments, retail products, providing a seamless service throughout whole Spa.
 </li>
 <li>
 Maintain the cleanliness and hygiene of the Spa, supporting associates and specifically within the treatment rooms that they are fully stocked of all items necessary to provide all treatments.
 </li>
 <li>
 Be consistent with presentation of the treatment&rsquo;s rooms, beds, nail areas set up/ appearance and are ready to use at all times and relevant items are sterilized in the correct manner.
 </li>
 <li>
 Be knowledgeable about and promote all services and products within the Spa, attending all necessary training courses.
 </li>
 <li>
 In the absence of the Spa Treatment Supervisor or (Assistant) Spa Manager, carry out the duties and maintain the standards ensuring the smooth running of the Spa.
 </li>
 <li>
 Properly care for equipment and products used throughout the spa facility.
 </li>
 <li>
 Understand and adhere to punctuality for spa appointments.
 </li>
 <li>
 Able to compare and contrast the different services on the menu.
 </li>
 <li>
 Be mindful of the spa therapists&rsquo; rota to ensure business needs are met and cooperate as needed.
 </li>
 <li>
 Ensure all therapists&rsquo; paperwork such as guest health checks are completed and updated and product sales, commissions are recorded accurately and in a timely manner.
 </li>
 <li>
 Upsell Spa products considering guests&rsquo; needs and departments&rsquo; sales targets. Maximize department revenue achieving sales targets set by the management team.
 </li>
 <li>
 Be alert to potential opportunities to improve service and profitability within the Spa.
 </li>
 <li>
 Be positive within the Spa and a role model to the rest of the Spa team promoting effective communication that guests see the close team spirit and nurturing environment.
 </li>
 <li>
 Be discreet and adhere to guest confidentiality.
 </li>
 <li>
 Keep the Spa Treatment Supervisor, (Assistant) Spa Manager or (Assistant) Director of Wellness updated with information, complaints, queries that have arisen.
 </li>
 <li>
 Be familiar with treatments and products that are not suitable for use during pregnancy.
 </li>
 <li>
 Be aware and comply with Health and Safety within the Spa for both facilities, treatments, products upholding these to both guests and associates.
 </li>
 <li>
 Handle guest questions and concerns with professionalism and courtesy.
 </li>
 <li>
 Respond to guest requests immediately, accurately, and appropriately.
 </li>
 <li>
 Maintain a clean, safe, stocked and well-organized work area.
 </li>
 <li>
 Maintain spa appearance and cleanliness.
 </li>
 <li>
 Ability to work without direct supervision.
 </li>
 <li>
 Assist in all areas of the spa operation as directed by management.
 </li>
 <li>
 Comfortable around guests in a state of undress.
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition of the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the Company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Be mindful of and active in a Spa &amp; Wellness lifestyle and strive to inspire wellness-focused change in others.
 </li>
 <li>
 Maintain an understanding of the spa industry and spa philosophy (emotional, physical, nutrition, skin health, community.)
 </li>
 <li>
 Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.
 </li>
 <li>
 Maintain personal grooming and appearance according to the standards.
 </li>
 <li>
 Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group. Confidentiality
 </li>
 <li>
 Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.
 
 </li>
 </ul>
 
 Health &amp; Safety
 
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures&nbsp;
 
 </li>
 </ul>
 </ul>
 
 Other
 
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Spa Therapist

Chedi Hospitality

<div>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 Diploma or degree in Hospitality or Tourism Management is preferred.
 </li>
 <li>
 Minimum 2 years of experience in Food &amp; Beverage operations, preferably within a luxury hospitality environment.
 </li>
 <li>
 Strong customer service, communication, and interpersonal skills.
 </li>
 <li>
 Excellent personal grooming and presentation standards.
 </li>
 <li>
 Familiarity with MICROS or similar POS systems.
 </li>
 <li>
 Proficiency in English; additional languages are an advantage.
 </li>
 <li>
 Positive, team-oriented attitude with a genuine passion for creating memorable guest experiences.
 
 
 </li>
 </ul>
 
 D. Key Areas of Responsibility
 
 
 
 <ul>
 <li>
 Customer Service
 </li>
 <li>
 Delivers The Chedi Katara brand promise by providing exceptional, graceful, and personalized service at all times.
 </li>
 <li>
 Builds rapport with guests, ensuring a warm and welcoming atmosphere throughout their dining experience.
 </li>
 <li>
 Handles guest feedback, and requests professionally and efficiently, ensuring full guest satisfaction.
 </li>
 <li>
 Collaborates respectfully with colleagues and other departments to ensure seamless guest service.
 </li>
 <li>
 Anticipates guest needs and provides thoughtful recommendations on food, beverages, and service options.
 </li>
 <li>
 Operational
 </li>
 <li>
 Ensures that all brand and service standards are consistently met.
 </li>
 <li>
 Greets, seats, takes orders, and serves food and beverages in accordance with established standards and service sequences.
 </li>
 <li>
 Demonstrates full knowledge of menu items and offers professional suggestions and upselling opportunities to enhance guest experience and revenue.
 </li>
 <li>
 Maintains clean and well-organized service areas, ensuring tables are properly set and cleared promptly.
 </li>
 <li>
 Accurately processes guest checks, handles payments, and adheres to hotel cash-handling policies.
 </li>
 <li>
 Verifies all transactions, credit card payments, and bills in accordance with financial procedures.
 </li>
 <li>
 Works closely with team members and other outlets in a supportive and flexible manner to achieve departmental goals.
 </li>
 <li>
 Maintains par stock levels for all equipment and guest supplies.
 </li>
 <li>
 Personnel
 </li>
 <li>
 Embodies and reinforces GHM and The Chedi Katara Values through professionalism, teamwork, and integrity.
 </li>
 <li>
 Participates actively in training sessions and development programs to continuously enhance skills and product knowledge.
 </li>
 <li>
 Other Duties
 </li>
 <li>
 Maintains high standards of personal presentation and hygiene in line with hotel policies.
 </li>
 <li>
 Demonstrates responsible behavior and always represents the hotel positively.
 </li>
 <li>
 Adheres to all health, safety, and hygiene regulations, and ensures compliance within the work area.
 </li>
 <li>
 Remains adaptable to changes within the F&amp;B function as required by the hotel or industry trends.
 </li>
 <li>
 Carries out any other reasonable duties as assigned by management.
 </li>
 </ul>
</div>

Waiter/ Waitress

Katara Club

ROLE OBJECTIVEThe Spa &amp; Salon Assistant supports the daily operations of Katara Club&rsquo;s exclusive wellness and beauty facilities, ensuring that every guest receives an unparalleled experience of relaxation, rejuvenation, and personalized care. The role combines administrative, operational, and guest service responsibilities to uphold the Club&rsquo;s commitment to excellence and discretion.Guest Experience<ul><li>Assist guests with inquiries regarding treatments, services, and product recommendations.</li><li>Coordinate appointment bookings and service schedules through the spa management system.</li><li>Anticipate guest needs and deliver proactive, personalized service that reflects Katara Club&rsquo;s hospitality standards.</li><li>Handle guest feedback and concerns with tact, professionalism, and prompt resolution.</li></ul>Operational Excellence<ul><li>Support the Spa &amp; Salon Manager in overseeing day-to-day activities to ensure seamless operations.</li><li>Ensure treatment rooms, salon stations, and common areas are immaculately prepared, sanitized, and stocked before and after each appointment.</li><li>Assist in the execution of daily opening and closing procedures.</li><li>Monitor service flow to optimize therapist and stylist schedules for efficiency and guest satisfaction.</li></ul>Administrative Support<ul><li>Maintain accurate booking, billing, and client records in the reservation system.</li><li>Assist with preparation of daily, weekly, and monthly operational reports.</li><li>Manage inventory of products, towels, and amenities; monitor stock levels and coordinate with purchasing.</li><li>Support payroll, attendance, and internal communication processes for spa and salon staff.</li></ul>Sales &amp; Brand Promotion<ul><li>Promote spa and salon treatments, memberships, and retail products in line with Katara Club&rsquo;s brand image.</li><li>Assist in organizing special promotions, seasonal campaigns, and member events.</li><li>Ensure all displays, merchandising, and promotional materials meet brand presentation standards.</li><li>Contribute to revenue targets through effective product knowledge and service upselling.</li></ul>Team Collaboration<ul><li>Coordinate effectively with therapists, stylists, and reception to ensure smooth guest flow and high-quality service delivery.</li><li>Participate in training sessions, product briefings, and team meetings.</li><li>Uphold the Club&rsquo;s values of luxury, confidentiality, and member-first excellence in all interactions.</li></ul>Job Type: Full-timePay: From QAR1.00 per month

Spa and Salon Supervisor

Hilton

<div>Guest Service Agent / Associate
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent / Associate

Raffles

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Reservations &amp; Royal Services Agent is responsible for delivering exceptional, personalized service to guests before, during, and after their stay. This role combines reservations handling with luxury concierge-style support, ensuring a seamless and memorable guest experience that reflects the standards of Raffles &amp; Fairmont Doha.
Key Responsibilities<ul><li>
Handle guest reservations accurately and professionally via phone, email, and online systems</li><li>
Maximize room revenue through effective upselling and cross-selling techniques</li><li>
Ensure all reservations are entered correctly into the PMS, including special requests and preferences</li><li>
Maintain up-to-date knowledge of room types, rates, packages, and promotions</li><li>
Coordinate with Front Office, Sales, and Revenue teams to ensure reservation accuracy</li><li>
Act as a single point of contact for VIP, Royal, and long-stay guests</li><li>
Deliver personalized and anticipatory service, exceeding guest expectations</li><li>
Handle guest inquiries, requests, and complaints with professionalism and discretion</li><li>
Coordinate guest arrangements such as transportation, dining reservations, special occasions, and amenities</li><li>
Maintain detailed guest profiles and preferences to enhance personalized service</li><li>
Ensure VIP arrivals, in-house stays, and departures are flawlessly managed</li><li>
Maintain accurate records, reports, and guest information</li><li>
Follow brand standards, SOPs, and luxury service etiquette at all times</li><li>
Ensure confidentiality and data protection of guest information</li><li>
Liaise closely with all hotel departments to ensure seamless service delivery</li><li>
Adhere to health, safety, and security policies</li></ul> 

Qualifications 
<ul><li>
Diploma or degree in Hospitality Management or related field preferred</li><li>
Minimum 1&ndash;2 years of experience in reservations, guest services in a luxury hotel and/or resort</li><li>
Excellent English communication skills; Fluency in other languages is an advantage</li><li>
Knowledge of Opera PMS or similar systems is an advantage</li></ul></div>

Reservations & Royal Services Agent

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