guest experience supervisor (front office - night shift)

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front desk receptionist

guest experience expert - concierge Jobs in Doha

guest experience expert - concierge

guest experience supervisor (front office - night shift) Jobs in Doha

guest service representative

Confidential

<h2>Job Summary</h2><p>The Help Desk &amp; CAFM System Coordinator will coordinate FM help desk activities and CAFM operations, ensuring service requests are accurately logged, assigned, monitored, escalated, and closed within agreed service levels.</p><h2>Key Responsibilities</h2><ul><li>Manage daily FM Help Desk and CAFM activities.</li><li>Receive, record, categorize, and assign service requests and work orders.</li><li>Monitor work orders against agreed SLAs and escalate overdue activities.</li><li>Coordinate with technicians, engineers, supervisors, customers, and service providers.</li><li>Maintain accurate CAFM records, reports, and performance information.</li><li>Support and train users on CAFM processes and system functionality.</li><li>Monitor compliance with established help desk procedures.</li><li>Prepare reports on work orders, response times, completion rates, and service performance.</li></ul><h2>Requirements</h2><ul><li>Higher education degree.</li><li>Minimum <strong>2 years' experience in FM Help Desk, Customer Service, CAFM, or a related environment</strong>.</li><li>Previous experience operating electronic work management systems.</li><li>Practical experience using a <strong>CAFM system is strongly preferred</strong>.</li><li>Good understanding of hard and soft FM services.</li><li><strong>Fluent in Arabic and English – mandatory.</strong></li><li>Strong Microsoft Office skills.</li><li>Excellent communication, coordination, organization, and problem-solving capabilities.</li><li>Previous GCC/FM experience is preferred.</li></ul>

Help Desk & CAFM System Coordinator

Qatar Airways

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>235028
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing Date: 2026-08-13</li></ul><br>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div></div><div><div><div><div><p>We are seeking an experienced and results-oriented Manager Ground Operations to lead the planning, management and continuous improvement of ground handling services for Qatar Executive operations.</p><p>
The role is responsible for overseeing ground handling service delivery, supporting operational readiness, managing service provider relationships, ensuring compliance with applicable regulations and driving operational efficiency across the network.</p><p>
Other key responsibilities include:</p><ul><li>Develop and implement strategies to enhance ground handling performance, operational efficiency and cost control across the business aviation network.</li><li>Oversee ground handling service providers and monitor service delivery standards for Qatar Executive operations, including load control activities.</li><li>Lead the negotiation, award and ongoing management of ground handling contracts and service level agreements with service providers.</li><li>Prepare, develop and maintain the Ground Operations Manual (GOM) and the Dangerous Goods (DG) Manual, ensuring both are kept up to date with applicable regulatory requirements.</li><li>Lead the implementation and oversight of Dangerous Goods processes, policies and regulatory compliance requirements.</li><li>Manage ground operational arrangements, including coordination of aircraft handling activities, landing and parking permits, and slot arrangements.</li><li>Conduct new station risk assessments with respect to ground handling and establish safe, compliant operations at new destinations.</li><li>Plan, coordinate and conduct ground handling and de-icing audits, and manage the resolution of audit findings and corrective action plans.</li><li>Manage ground handling incidents and accidents, including investigation, reporting and liaison with Legal and Insurance functions.</li><li>Drive continuous improvement initiatives through the analysis of operational data, trends, incidents and service performance metrics.</li><li>Develop and maintain effective relationships with internal stakeholders, airport authorities, regulators and external service providers.</li><li>Lead, coach and develop teams while promoting a culture of safety, compliance and operational excellence.</li></ul><p></p><p><b><br>
Be Part of an Extraordinary Story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.<br>
Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible.</p><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><ul><li>Bachelor&rsquo;s Degree or equivalent qualification with minimum 8 years of job-related experience.</li><li>Management experience in ground handling, airline or airport operations, with specific experience in business aviation ground services.</li><li>Demonstrated experience in ground handling contract negotiation and service provider management.</li><li>Experience preparing the Ground Operations Manual (GOM) and Dangerous Goods (DG) Manual and keeping such manuals up to date with regulatory requirements.</li><li>Experience conducting ground handling and de-icing audits and managing audit findings and corrective actions.</li><li>Experience in new station risk assessments with respect to ground handling.</li><li>Experience interpreting and implementing IATA Dangerous Goods Regulations and ICAO requirements for the safe transport of dangerous goods by air.</li><li>Strong communication, stakeholder management and interpersonal skills.</li><li>Leadership experience with the ability to coach, develop and motivate teams.</li><li>Preferred - Dangerous Goods Category 6 (DG CAT 6) certification.</li></ul><p></p><p><b><br>
About Qatar Airways Group</b><br>
<br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=235028</div></div></div></div></div></div></div></div><div></div>

Manager Ground Operations | Qatar Executive

Acciona- Qatar

<p>Join our team and play a vital role in ensuring timely and efficient product deliveries while delivering excellent customer service.</p><p> </p><p><strong>Key Responsibilities:</strong><br />· Deliver company products safely, accurately, and on time.</p><p>· Follow all road safety regulations and company safety procedures.</p><p>· Operate and maintain company vehicles responsibly.</p><p>· Complete assigned delivery routes efficiently.</p><p>· Accurately record delivery information using a PDA.</p><p>· Maintain all required delivery documents and records.</p><p>· Provide exceptional customer service while representing the company professionally.</p><p> </p><p><strong>Requirements:</strong></p><ul><li>Valid driving license - medium truck</li><li>Good driving record with a strong commitment to safety.</li><li>Ability to use handheld devices (PDA) for delivery updates.</li><li>Good communication and customer service skills.</li><li>Reliable, punctual, and able to work efficiently under pressure.</li></ul>

Driver - Medium Truck License

<p>The <strong>Lead Process Improvement Engineer – Facility Management</strong> is responsible for driving continuous improvement, operational excellence, quality assurance and cost optimisation across Facility Management operations.</p><p>The role works closely with operational, technical and commercial teams to assess actual service delivery, identify performance and cost gaps, improve processes and ensure consistent compliance with contractual requirements, internal standards and industry best practices.</p><p>This is a highly <strong>field-driven and analytical role</strong>, requiring regular engagement with operational sites, clients and internal stakeholders across both Hard and Soft FM Services.</p><h2>Key Responsibilities</h2><h3>Operational Excellence &amp; Site Performance</h3><ul><li>Conduct regular site visits and operational assessments to evaluate actual service delivery and performance.</li><li>Identify gaps between reported performance and actual site conditions.</li><li>Review Hard and Soft FM service delivery and recommend practical improvements.</li><li>Identify operational risks and support site teams in implementing effective corrective measures.</li><li>Challenge existing working practices where required and promote greater consistency across FM contracts.</li><li>Support the standardisation of processes, procedures and operational best practices across sites.</li></ul><h3>Process Improvement &amp; Continuous Improvement</h3><ul><li>Lead continuous improvement and process optimisation initiatives across FM operations.</li><li>Analyse existing workflows and identify opportunities to improve efficiency, productivity, quality and cost.</li><li>Develop and implement improved processes in coordination with operational and functional teams.</li><li>Lead Root Cause Analysis (RCA) for recurring operational failures and service issues.</li><li>Ensure corrective and preventive actions are implemented and monitored through to closure.</li><li>Apply Lean, Six Sigma, TQM and other recognised process improvement methodologies where appropriate.</li></ul><h3>Quality Assurance, Audits &amp; Compliance</h3><ul><li>Conduct structured operational, quality and performance audits across FM contracts.</li><li>Identify non-conformances and areas for improvement.</li><li>Develop, monitor and close corrective action plans.</li><li>Ensure operational activities comply with contractual requirements, internal procedures and relevant industry standards.</li><li>Support implementation and maintenance of applicable ISO management systems and FM best practices.</li></ul><h3>SLA, KPI &amp; Performance Management</h3><ul><li>Review and optimise SLA and KPI frameworks in line with contractual requirements.</li><li>Analyse operational performance and identify trends, recurring issues and areas requiring management intervention.</li><li>Develop dashboards, reports and performance presentations.</li><li>Translate operational data into clear and actionable recommendations for management and site teams.</li><li>Support continuous improvement of service quality and client satisfaction.</li></ul><h3>Commercial &amp; Cost Optimisation</h3><ul><li>Support budgeting, estimation and pricing activities from an operational and technical perspective.</li><li>Review existing cost structures, resource assumptions and estimation methodologies.</li><li>Identify inefficiencies, cost leakage, overestimation and opportunities for optimisation.</li><li>Recommend cost-effective operational solutions without compromising service quality or contractual compliance.</li><li>Support alignment between commercial assumptions and actual operational requirements.</li><li>Contribute to cost reduction and efficiency initiatives across both live contracts and new bids/tenders.</li></ul><h3>Client &amp; Stakeholder Engagement</h3><ul><li>Engage with clients and key stakeholders to understand operational concerns and service expectations.</li><li>Support proactive resolution of service delivery issues.</li><li>Work closely with Operations, Technical, Commercial, Estimation, QHSE and other functional teams.</li><li>Promote a culture of continuous improvement, accountability and operational excellence across FM operations.</li></ul><h3>ESG &amp; Sustainability</h3><ul><li>Support sustainability and ESG initiatives across FM contracts.</li><li>Identify opportunities for improved energy efficiency, waste management and environmental performance.</li><li>Support compliance with environmental and sustainability requirements.</li><li>Contribute to relevant ESG, energy and sustainability reporting.</li></ul><h2>Qualifications &amp; Experience</h2><h3>Education</h3><p>Bachelor’s Degree in one of the following or a related discipline:</p><ul><li>Mechanical Engineering</li><li>Electrical Engineering</li><li>Industrial Engineering</li><li>Environmental Engineering</li><li>Building Services Engineering</li><li>Facilities/Asset Management Engineering</li></ul><h3>Experience</h3><ul><li>Minimum <strong>8–10 years of relevant experience within Facility Management</strong>.</li><li>Strong experience in process improvement, operational excellence and/or Total Quality Management (TQM).</li><li>Demonstrable experience working directly with FM site operations.</li><li>Strong understanding of both <strong>Hard and Soft FM Services</strong>.</li><li>Experience conducting operational audits, quality assessments and performance reviews.</li><li>Experience managing SLA/KPI frameworks and corrective action processes.</li><li>Exposure to estimation, budgeting, resource optimisation and operational cost analysis is highly desirable.</li></ul><h2>Certifications</h2><ul><li><strong>Lean Six Sigma Black Belt – highly preferred/required</strong></li><li>Strong Lean Six Sigma Green Belt candidates with demonstrable process improvement experience may be considered.</li><li>ISO 9001 Internal Auditor certification preferred.</li><li>Recognised Facility Management certification is advantageous.</li></ul><h2>Technical Knowledge</h2><p>Candidates should demonstrate good working knowledge of:</p><ul><li>Hard Services / MEP maintenance</li><li>Soft Services operations</li><li>Asset and maintenance management</li><li>Cleaning standards and best practices</li><li>Waste management and environmental practices</li><li>Quality Management Systems</li><li>Root Cause Analysis</li><li>SLA and KPI development</li><li>Process mapping and optimisation</li><li>Cost and resource optimisation</li><li>CAFM/CMMS environments</li></ul><p>Knowledge of relevant international standards is advantageous, including:</p><ul><li>ISO 9001 – Quality Management</li><li>ISO 14001 – Environmental Management</li><li>ISO 41001 – Facility Management</li><li>ISO 45001 – Occupational Health &amp; Safety</li><li>ISO 50001 – Energy Management</li></ul><h2>Systems &amp; Tools</h2><p>Strong proficiency in:</p><ul><li>Microsoft Excel</li><li>Microsoft PowerPoint</li><li>Microsoft Word</li></ul><p>Experience with some of the following is advantageous:</p><ul><li>Power BI or similar data visualisation tools</li><li>Microsoft Visio or equivalent process mapping tools</li><li>CAFM/CMMS platforms</li><li>MS Project</li><li>Primavera P6</li><li>Monday.com</li><li>Asana</li><li>Jira</li><li>Trello</li><li>Root Cause Analysis tools including 5 Whys and Fishbone Analysis</li></ul><h2>Key Competencies</h2><p>The successful candidate should be:</p><ul><li>Highly proactive and comfortable working independently</li><li>Field-driven with a strong understanding of actual site operations</li><li>Analytical and data-driven</li><li>Commercially aware and cost-conscious</li><li>Confident challenging existing processes and operational practices</li><li>Strong in problem-solving and Root Cause Analysis</li><li>Capable of influencing operational teams and stakeholders</li><li>Focused on measurable and sustainable improvement</li><li>Able to manage multiple contracts, priorities and improvement initiatives simultaneously</li><li>Strong in reporting, presentation and stakeholder communication</li></ul><p>The role requires an individual who can combine <strong>technical FM knowledge, process improvement expertise and commercial awareness</strong> to deliver measurable improvements in service quality, efficiency, compliance and cost performance.</p>

Lead Process Improvement Engineer – Facility Management

<h2>Job Summary</h2><p>The Help Desk &amp; CAFM System Coordinator will coordinate service requests and work orders across a large-scale <strong>electromechanical maintenance and Facility Management project</strong>, ensuring effective Help Desk operations and accurate use of the CAFM system.</p><h2>Key Responsibilities</h2><ul><li>Manage daily FM Help Desk operations.</li><li>Receive, log, categorize, assign, and monitor maintenance requests.</li><li>Maintain accurate work-order information within the CAFM system.</li><li>Coordinate with customers, engineers, supervisors, and technicians.</li><li>Monitor outstanding work orders and support timely completion.</li><li>Train users on CAFM functionality and established workflows.</li><li>Monitor compliance with Help Desk and CAFM procedures.</li><li>Prepare operational and performance reports.</li><li>Analyze service issues and support fast and effective resolution.</li></ul><h2>Requirements</h2><ul><li>Higher education degree.</li><li>Minimum <strong>2 years' experience in Help Desk operations or Customer Service</strong> within FM or a related environment.</li><li>Previous supervisory-level experience.</li><li>Experience using electronic work-management systems.</li><li>CAFM experience strongly preferred.</li><li>Good understanding of technical and non-technical FM services.</li><li>Strong Microsoft Office skills.</li><li><strong>Fluent in Arabic and English, spoken and written.</strong></li><li>GCC experience preferred.</li></ul>

<h2>Job Summary</h2><p>The Operations Manager will lead the delivery of facility management services across a large-scale portfolio, ensuring operational performance, contractual compliance, service quality, safety, and client satisfaction. The role requires strong leadership capabilities and solid technical knowledge of civil and architectural systems.</p><h2>Key Responsibilities</h2><ul><li>Manage day-to-day FM operations and ensure services meet contractual SLAs and KPIs.</li><li>Lead and coordinate FM teams, supervisors, engineers, subcontractors, and service providers.</li><li>Monitor civil, architectural, and general building maintenance activities.</li><li>Ensure compliance with Qatar regulations, HSE requirements, quality standards, and client procedures.</li><li>Manage operational performance, resources, reporting, risks, and corrective actions.</li><li>Liaise with clients and stakeholders and ensure issues are resolved effectively.</li><li>Drive continuous improvement and maintain high standards of service delivery.</li></ul><h2>Requirements</h2><ul><li>Bachelor's degree in Civil Engineering, Architecture Engineering, or equivalent.</li><li>Minimum <strong>15 years' total experience</strong>, including at least <strong>7 years in Facility Management</strong>.</li><li>GCC experience within large-scale FM projects.</li><li>Experience within <strong>schools, kindergartens, or educational facilities</strong> is highly preferred.</li><li>Strong understanding of civil and architectural systems.</li><li>Strong leadership, planning, communication, and problem-solving skills.</li><li><strong>Fluent in Arabic and English – mandatory.</strong></li><li>MMUP/UPDA certification is preferred.</li></ul>

Operations Manager

<h3>HR Manager – 15+ Years' Experience</h3><p>Responsible for leading HR teams and operations while providing professional support to ensure HR programs and services align with organizational objectives.</p><p><strong>Key responsibilities may include:</strong></p><ul><li>Manage HR operations, teams and service delivery.</li><li>Support implementation of HR strategy and programs.</li><li>Provide guidance to management on HR-related matters.</li><li>Manage employee lifecycle activities and HR processes.</li><li>Monitor departmental KPIs and service standards.</li><li>Ensure compliance with organizational policies and applicable requirements.</li></ul>

<h3>HR Manager – 15+ Years' Experience</h3><p>Responsible for leading HR teams and operations while providing professional support to ensure HR programs and services align with organizational objectives.</p><p><strong>Key responsibilities may include:</strong></p><ul><li>Manage HR operations, teams and service delivery.</li><li>Support implementation of HR strategy and programs.</li><li>Provide guidance to management on HR-related matters.</li><li>Manage employee lifecycle activities and HR processes.</li><li>Monitor departmental KPIs and service standards.</li><li>Ensure compliance with organizational policies and applicable requirements.</li></ul><p>&nbsp;</p><h2>General Requirements</h2><p>Candidates should demonstrate:</p><ul><li>Relevant <strong>Bachelor's degree</strong> in Human Resources, Business Administration, Management or a related discipline.</li><li>Relevant professional HR qualifications are advantageous.</li><li>Minimum experience appropriate to the grade applied for.</li><li>Strong experience within <strong>HR operations, strategy, projects, advisory or organizational development</strong>.</li><li>Experience working within large and complex organizations.</li><li>Strong stakeholder management and communication skills.</li><li>Ability to work effectively with senior management and multidisciplinary teams.</li><li>Strong understanding of HR policies, governance and professional practices.</li><li>Excellent written and spoken English.</li><li>Qatar/GCC experience and Arabic language capability are advantageous.</li></ul>

HR Manager

Explore 21+ Guest service representative in Doha this August. Find roles across top companies and apply now to boost your career.

21 guest service representative jobs In Doha

Help Desk & CAFM System Coordinator

Manager Ground Operations | Qatar Executive

Driver - Medium Truck License

Lead Process Improvement Engineer – Facility Management

Help Desk & CAFM System Coordinator

Operations Manager

HR Manager