receptionist

housekeeping attendant

hostess

customer service executive

sales representative

guest service representative

Marriott International

Additional InformationJob Number 25153759Job Category Rooms &amp; Guest Services OperationsLocation The Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementPosition SummaryOur jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Service Representatives take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Service Representative makes transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success   creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Representatives will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Representatives   to get it right for our guests and our business each and every time.Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: None

Front Desk Agent

JA Resorts & Hotels

Duties and Responsibilities: Welcome guests and answer all enquiries observing set standards in a professional manner representing the high standards of the Spa. Answer the phone as per standard policy and to respond to guest queries in an efficient and professional manner. Follow reception opening and closing procedures. Maintain a complete knowledge of the treatments, products and special services/ promotions that may be offered at the time. Ensure client consultation records (release forms) are completed in order to allow therapist to conduct a thorough screening prior to commencing the treatment. Coordinate all relevant information to the booking schedule in a well-organized manner to maximize treatment revenue and guest satisfaction. Have full retail knowledge and the prices charged. Maintain the cleanliness and hygiene of the Reception desk and Reception Retail Area. Keep proper filing of all information required. Responsible for all billing procedures at the Reception desk and the correct reconciliation of funds at the closing of each shift and at the end of the day. Assist the guests in changing rooms, when necessary. Ensure accuracy in all matters of logged information and liaise with Line Manager so that all appointments are dealt with efficiency. Assist with administrational duties such as purchasing, receiving and inventory reporting. Participate in outside spa promotions to secure the spa with the revenue needed on a daily/monthly basis. Coordinate therapists and other associates as per booking sheet appointments. Maintain adequate stock supplies for the Reception and coordinate with Spa/Salon. Assist guests with information related to good products and maintain service knowledge of products. Qualifications: Education &amp; Experience: <ul>
<li> High school diploma or equivalent; diploma or certification in hospitality, wellness, or a related field is a plus. </li>
<li> Minimum 1 2 years of experience in a customer service or front desk role, preferably in a hotel, spa, or wellness center. </li>
<li> Previous experience using booking/reservation software or spa management systems is an advantage. </li>
</ul> Skills &amp; Competencies: <ul>
<li> Excellent communication and interpersonal skills with a friendly, professional demeanor. </li>
<li> Strong organizational and time management skills. </li>
<li> Attention to detail and accuracy, especially in appointment scheduling and billing procedures. </li>
<li> Good knowledge of spa treatments, wellness products, and guest service standards. </li>
<li> Ability to multitask and handle guest requests efficiently in a fast-paced environment. </li>
<li> Strong sales and upselling abilities for spa services and retail products. </li>
<li> Comfortable handling cash and performing basic accounting/reconciliation duties. </li>
</ul>

Spa Receptionist

IHG Hotels & Resorts

Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Role Summary The Guest Service Agent at InterContinental Dubai Marina will be the first point of contact for guest inquiries, requests, and assistance, ensuring all interactions are handled with professionalism, efficiency, and a personal touch. This role requires excellent communication skills, a strong sense of hospitality, and the ability to coordinate effectively with multiple departments to deliver seamless guest experiences. What You ll Do * Act as the primary point of contact for guest inquiries and requests via phone, email, and internal systems * Accurately log and dispatch service requests using the hotel s QEMS rapid response system * Follow up on guest requests to ensure timely completion and satisfaction * Handle wake-up calls, messages, and emails while ensuring guest privacy * Coordinate with in-room dining, housekeeping, laundry, and engineering teams to fulfill guest needs * Maintain up-to-date knowledge of hotel operations, events, promotions, and dining options * Update internal communication boards and logs with real-time operational information * Assist with remote check-in and check-out using Opera, ensuring accuracy and personalized service * Monitor and address guest complaints promptly, following up to ensure resolution Ideal Profile * 1 2 years of experience in a guest service or front office role, preferably in a luxury hotel * Strong English communication skills; additional languages are an advantage * Flexible with rotating shifts and working hours * Professional appearance with excellent grooming standards * Strong interpersonal skills and the ability to adapt to varying situations * Proficiency in hotel systems such as Opera is an advantage Why Join Us InterContinental Dubai Marina offers the opportunity to work in a dynamic, multicultural environment in one of Dubai s most prestigious locations. Team members enjoy professional development, global career opportunities, exclusive staff discounts, and a supportive workplace culture as part of IHG Hotels &amp; Resorts.

Guest Service Agent Luxury Hospitality Dubai, UAE

Glow Beauty On Demand

Employment Overview Job Location: Ras Al Khaimah, UAE Industry: Hospitality Function: Hospitality / Travel Gender: Any Candidate Nationality: Any Job Type: Full-time What You ll Do * Anticipate guest needs and ensure prompt, courteous service at all times * Handle guest inquiries, reservations, and requests in a professional manner * Maintain complete knowledge of resort facilities, room types, rates, promotions, and services * Coordinate guest arrivals, departures, and transportation arrangements * Ensure accurate financial transactions following resort policies and procedures * Manage communication across departments for seamless guest experiences * Maintain a strong working relationship with Concierge, limousine drivers, and third-party partners * Follow up on guest feedback and ensure issues are resolved promptly * Attend training sessions, daily briefings, and resort events to enhance knowledge and service quality * Adhere to safety, health, and security protocols, including CID reporting requirements * Uphold resort grooming standards and represent the brand with professionalism Ideal Profile * Prior experience in hotel front office operations preferred * Strong focus on customer service with a positive attitude * Excellent communication skills; fluency in English required, additional languages a plus * Ability to work shifts, weekends, and public holidays * Computer literacy in MS Office; familiarity with Property Management Systems (PMS) is an advantage * Well-groomed, detail-oriented, and a team player

Guest Service Agent

ACCOR

<div>
To answer the calls with clear speech and pleasant voice.
To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
To recognize VIP guests and to apply the concerned policies.
To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
To promote the Accor loyalty programs and the hotel promotions.
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
To call the supervisor or manager for advice in serious cases or if an approval is required.
To properly use the telephone etiquettes as per Sofitel standards.
To have a perfect knowledge of room types and rate structure.
To ensure the accuracy of all booking information entered in the PMS.
To have a perfect knowledge of the hotel products.
To fulfil administrative tasks and filing.
To properly use and maintain the reservation communication system (telephone, fax, e-mail).
To be aware of and to follow emergency and security procedures.
To respect key handling procedures.
To respect schedules, terms and deadlines as agreed with the Management.
To attend a daily line up briefing with the reservations team
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
To attend training and meetings as and when required.
</div>

Reservation Agent

IBIS

ibis One Central is currently seeking a Guest Service Agent to deliver exceptional service from the moment of guest arrival through to departure, ensuring a memorable and seamless experience throughout their stay
What is in it for you:
<ul>
 <li>Employee benefit card offering discounted rates in Accor worldwide</li>
 <li>Learning programs through our Academies</li>
 <li>Opportunity to develop your talent and grow within your property and across the world!</li>
</ul>
What you will be doing:
<ul>
 <li>Greet, check-in, respond to requests and settle accounts while providing exceptional service</li>
 <li>Take initiative to add a personalized experience</li>
 <li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling</li>
</ul>

Accor Group

Job Title Front Desk Agent - Guest Services - Dubai Job Description Front Desk Agent - Guest Services - Dubai Position Overview Join the hospitality team at Sofitel Dubai as a Front Desk Agent, where you will be the face of our luxury service and the first point of contact for our guests. This guest-facing role is key to delivering an exceptional check-in and check-out experience while ensuring every visitor enjoys a seamless and personalized stay. Located in the heart of Dubai, this opportunity is ideal for individuals passionate about guest service, hotel operations, and front office administration. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Receptionist / Front Desk Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Key Responsibilities * Welcome guests with warmth and professionalism, ensuring smooth check-in/check-out procedures * Manage room allocations, guest folios, payment processes, and hotel system records (Fidelio/PMS) * Coordinate with Housekeeping and other departments to fulfill guest room requests and VIP preferences * Handle inquiries, special requests, and complaints with a focus on guest satisfaction and service recovery * Monitor room availability and communicate updates to relevant teams * Promote hotel offerings, loyalty programs, and upsell opportunities during guest interactions * Ensure compliance with all CID, immigration, and financial procedures * Maintain daily logs, follow checklists, and attend line-up briefings with the front office team Candidate Requirements * 1-2 years experience in a guest-facing front office role, preferably in a luxury hotel environment * Working knowledge of hotel management systems (e.g., Fidelio, Opera) * Excellent communication skills and a guest-centric mindset * Proficiency in English; knowledge of additional languages is a plus * Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment * Team player with a positive attitude and high professional standards * Flexibility to work shifts, including nights, weekends, and holidays Life at Sofitel * Experience Accor s Heartist culture, where hospitality is a work of heart * Join a multicultural team with global opportunities for growth and development * Access hundreds of training programs and internal transfer pathways across Accor s 45+ brands * Enjoy employee benefits, career advancement support, and a respectful, inclusive work environment About the Company Sofitel is a prestigious brand under the Accor Group, known for blending French luxury with local culture. Located in Dubai, this Sofitel property exemplifies elegance, comfort, and innovation, offering team members the opportunity to grow within one of the world s leading hospitality groups. As part of the Accor family, employees benefit from international career mobility, continuous learning, and a supportive, diverse culture. Post Details

Front Desk Agent - Guest Services - Dubai

Explore 3417+ Guest service representative in Dubai this November. Find roles across top companies and apply now to boost your career.

3417 guest service representative jobs IN Dubai

Front Desk Agent

Spa Receptionist

Guest Service Agent Luxury Hospitality Dubai, UAE

Guest Service Agent

Reservation Agent

Guest Service Agent

Front Desk Agent - Guest Services - Dubai