sales representative

receptionist

sales consultant

sales associate

customer service representative Jobs in Dubai

customer service representative

guest service representative

MAHY Khoory

The Guest Service Agent is responsible for delivering exceptional customer service to guests from arrival to departure. The role ensures smooth check-in/check-out procedures, handles guest inquiries, and addresses any concerns promptly while maintaining a welcoming and professional atmosphere.Key Responsibilities<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures.</li><li>Handle reservations, room assignments, and guest requests efficiently and accurately.</li><li>Provide information about hotel facilities, services, and local attractions.</li><li>Respond promptly to guest complaints and ensure effective resolution to enhance guest satisfaction.</li><li>Answer incoming calls and emails, manage bookings, and transfer calls as necessary.</li><li>Maintain accurate records of guest information, payments, and billing.</li><li>Coordinate with housekeeping, maintenance, and other departments to meet guest needs.</li><li>Ensure compliance with hotel policies, safety, and security procedures.</li><li>Promote hotel facilities and upsell rooms, amenities, and services when appropriate.</li><li>Maintain a professional and welcoming front desk area at all times.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s Degree / Diploma in Hospitality Management or related field preferred.</li><li>Previous experience in front office, hospitality, or customer service is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving ability and attention to detail.</li><li>Proficient in MS Office and hotel property management systems (PMS).</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Fluency in English and Arabic</li><li>Flexible to work shifts, weekends, and holidays.</li></ul>Job Type: Full-timePay: Up to AED2,000.00 per monthExperience:<ul><li>Guest Service: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Guest Service Agent

Minor Hotels

<div>Company Description 
NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah
Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.
Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.
Guests are just a short journey from all Dubai&rsquo;s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel&rsquo;s lively sports bar, set to be one of the new &lsquo;go to&rsquo; spots in Dubai. 
Job Description 
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay. 
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications<ul><li> 
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English is required</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Oval Dental Clinic

<ul><li>Previous experience in guest services, customer service, hospitality, or healthcare reception is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to multitask and manage time effectively.</li><li>Proficiency in English and Arabic (additional languages are an asset).</li><li>Computer literacy (MS Office, scheduling systems, CRM software).</li><li>Patient, empathetic, and service-oriented personality.</li><li>Professional appearance and well-groomed at all times.</li><li>Courteous, approachable, and welcoming attitude.</li><li>Strong sense of responsibility and reliability.</li><li>Ability to work well under pressure and in a fast-paced environment.</li><li>Team player with a proactive and positive outlook.</li><li>Knowledge of customer service standards and guest relations etiquette.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Guest Service Officer

Hyatt Vacation Ownership

<div><h3 class="jobSectionHeader">Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.</h3><h1 class="jobSectionHeader">
Marketing Receptionist (Emirati National)</h1>
POSITION SUMMARY
 Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<h1 class="jobSectionHeader">
CRITICAL TASKS</h1>
Safety and Security<ul><li>
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.</li></ul>
 Policies and Procedures<ul><li>
Maintain confidentiality of proprietary materials and information.</li><li>
Protect the privacy and security of guests and coworkers.</li><li>
Follow company and department policies and procedures.</li><li>
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li><li>
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li><li>
Perform other reasonable job duties as requested by Supervisors.</li></ul>
Guest Relations<ul><li>
Address guests' service needs in a professional, positive, and timely manner.</li><li>
Thank guests with genuine appreciation and provide a fond farewell.</li><li>
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li><li>
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.</li><li>
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li><li>
Assist other employees to ensure proper coverage and prompt guest service.</li></ul>
Communication<ul><li>
Speak to guests and co-workers using clear, appropriate and professional language.</li><li>
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.</li><li>
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.</li><li>
Talk with and listen to other employees to effectively exchange information.</li></ul><h1 class="jobSectionHeader">
Marketing Receptionist Job Family: Receptionist</h1><ul><li>
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li><li>
Working with Others</li><li>
Support all co-workers and treat them with dignity and respect.</li><li>
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li><li>
 Physical Tasks</li><li>
Enter and locate work-related information using computers and/or point of sale systems.</li><li>
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Computers/Software</li><li>
Transmit information or documents using a computer.</li><li>
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.</li><li>
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.</li><li>
Input Leads from all sources to Goldmine system.</li><li>
Replace to other MKT administrators.</li><li>
Export data the TM&rsquo;s and SE&rsquo;s bookings from OTM.</li><li>
Weekly and daily new OTM reports.</li><li>
Update successful tours to owners on OTM system.</li><li>
Assist the Marketing Executive with the implementation of marketing programs.</li><li>
To maintain filing system</li><li>
Co-ordinate appointments</li><li>
To receive and respond to correspondence from Direct Mail programs</li><li>
To liaise with marketing companies to support local and regional marketing programs</li></ul>
 Office Equipment<ul><li>
Transmit information or documents using mail, or facsimile machine.</li><li>
Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.</li></ul><div><h1 class="jobSectionHeader"> 
CRITICAL COMPETENCIES</h1></div>
Marketing Receptionist Job Family: Receptionist
 Analytical Skills
 Computer Skills
 Learning
 Decision-Making
Interpersonal Skills
Customer Service Orientation Interpersonal Skills
Team Work
Diversity Relations
Communications
Listening
English Language Proficiency Communication
Telephone Etiquette Skills
Applied Reading
Writing
Personal Attributes
Dependability
Integrity
Stress Tolerance
Positive Demeanor
Presentation
Adaptability/Flexibility
Organization
Detail Orientation
Multi-Tasking
Time Management
Planning and Organizing
General Administration
Typing
Computer Software Microsoft Office
PREFERRED QUALIFICATIONS
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</div>

Marketing Receptionist (Emirati National)

DAMAC Hotels & Resorts

<div>
 
 At DAMAC Hotels &amp; Resorts, we create a unique living experience for our guests to be able to experience our proposition &ldquo;There&rsquo;s no place like Maison&rdquo;.
 
 
 As Damacian, our employees are empowered to create special memories for our guests by keeping a sharp eye out, capturing every opportunity and moment where we can connect, understand, add value, and create memories for them.
 
 
 We are inviting candidates who are able to drive energy into the company along with the ability to 'think outside of the box" for the role of Maison Host.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 Responsible for all activities relevant to the Front Office such as reception, check in / out, rooming of all Hotel Guests, foreign exchange and assisting with enquiries.
 
 
 Overseeing all direct aspects of the Guest Relations function to achieve the highest possible Guest satisfaction. Greet VIP Guests personally and endeavour to create future return and VIP Guests. Liaise with other departments to ensure excellent service delivery.
 
 
 Oversee and direct all aspects of the Concierge function to achieve the highest possible satisfaction to current and future Guests.
 
 
 
 
 <ul>
 <li>
 Ensure that the Maison Host is manned at all times, as well as operationally prepared and stocked with all required items
 </li>
 <li>
 Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
 </li>
 <li>
 Update all information given by guests on the Registration Card on check-in into Opera, making sure that all required information has been provided
 </li>
 <li>
 File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
 </li>
 <li>
 Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards neatly
 </li>
 <li>
 Attend the daily shift briefings and monthly communication meetings
 </li>
 <li>
 Identify and anticipate guest&rsquo;s needs and assist in any possible way
 </li>
 <li>
 Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
 </li>
 <li>
 Assist with escorting guests to their rooms on arrival, explaining all the features and facilities
 </li>
 <li>
 Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
 </li>
 <li>
 Carry out cashiering duties like foreign currency exchange, paid-outs, etc.
 </li>
 <li>
 Close the individual cashier audit at the end of each shift, ensuring that all details balance
 </li>
 <li>
 Maintain a cash float and take full responsibility for it, ensuring that it is balanced at all times
 </li>
 <li>
 Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
 </li>
 <li>
 Perform any related duties and special projects as requested by Management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experiences:
 
 
 
 
 
 <ul>
 <li>
 Minimum of 2 years&rsquo; experience in a Receptionist/Guest Service position in Front Office, preferably in an international five star hotel with more than 300 rooms
 </li>
 <li>
 Bachelor Degree or equivalent
 </li>
 <li>
 High level of verbal and written English and Arabic
 </li>
 <li>
 Knowledge of Microsoft Office applications and knowledge of OPERA PMS.
 </li>
 </ul>
 
 
</div>

Maison Host - Aykon City

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
MAIN DUTIES:
Administration:<ul><li>
To be a Heartist of the Front Office and of the hotel, in and outside the work place.</li><li>
To always keep the working area clean and well maintained.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</li><li>
To properly use the telephone etiquette as per Sofitel standards.</li><li>
To properly follow all CID and local government requirements concerning hotel guests and files.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.</li><li>
To daily follow the checklists.</li><li>
To assist in securing external guest accommodation should an overbooking occur</li><li>
To respect schedules, terms and deadlines as agreed with the Management.</li><li>
To daily read the F/O logbook, to update it and to sign it.</li><li>
To be updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To be updated with the competitors&rsquo; offerings and rates.</li><li>
To liaise closely with the Sales and Reservations on rate management.</li><li>
To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.</li><li>
To promote the Accor loyalty programs.</li><li>
To maintain an atmosphere of high morale and a happy working relationship among the team.</li></ul>
Financial and Revenue Responsibilities:<ul><li>
To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.</li><li>
To do a proper cashier closer and to ensure a complete handover between the shifts.</li><li>
To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.</li><li>
To be aware of all hotel facilities operating timing and to promote the internal activities and events.</li><li>
To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.</li></ul>
Training and Human Resources:<ul><li>
Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul>
Guest Service Responsibilities:<ul><li>
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>
To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.</li><li>
To personally greet and escort the guests rather than pointing out directions.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To call the supervisor or manager for advice in serious cases or if an approval is required.</li></ul><ul><li>
To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.</li><li>
To be aware of and to report all guest comments or complaints.</li><li>
To be aware of all VIPs visiting or staying in the hotel.</li><li>
To maintain an accurate Guest History and to pre-register all recurring guests.</li><li>
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.</li><li>
To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.</li><li>
To strictly respect the room keys and section keys handover procedures</li></ul> 

Qualifications 
<ul><li>
To be a Heartist of the Front Office and of the hotel, in and outside the work place.</li><li>
To always keep the working area clean and well maintained.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</li><li>
To properly use the telephone etiquette as per Sofitel standards.</li><li>
To properly follow all CID and local government requirements concerning hotel guests and files.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.</li><li>
To daily follow the checklists.</li><li>
To assist in securing external guest accommodation should an overbooking occur</li><li>
To respect schedules, terms and deadlines as agreed with the Management.</li><li>
To daily read the F/O logbook, to update it and to sign it.</li><li>
To be updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To be updated with the competitors&rsquo; offerings and rates.</li><li>
To liaise closely with the Sales and Reservations on rate management.</li><li>
To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.</li><li>
To promote the Accor loyalty programs.</li><li>
To maintain an atmosphere of high morale and a happy working relationship among the team.</li></ul> 
Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Marriott International

<div>Additional Information 
Job Number25138144 
Job CategoryRooms &amp; Guest Services Operations 
LocationFour Points by Sheraton Bur Dubai, Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah Street 4C, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert - Four Points by Sheraton Bur Dubai

Explore 2099+ Guest service representative in Dubai this September. Find roles across top companies and apply now to boost your career.

2099 guest service representative jobs IN Dubai

Guest Service Agent

Guest Service Agent

Guest Service Officer

Marketing Receptionist (Emirati National)

Maison Host - Aykon City

Guest Service Officer

Guest Experience Expert - Four Points by Sheraton Bur Dubai