sales coordinator

sales representative

receptionist

customer service representative Jobs in Dubai

customer service representative

hr executive

guest service representative

Xclusive Boat Charter llc

1. Proactive, presentable motivated, team player, observant and with initiative while performing duties2. Explaining and enforcing rules, regulations, and policies to ensure the safety of patrons.3. Monitoring designated areas to recognize signs of danger4. Warning swimmers regarding unsafe situations &amp; Maintaining order in swimming areas.5. Welcomes the guest upon entering the office and appreciate guest for coming after the trip6. Ability to provide guest proper information in a polite and professional manner7. Administers first aid in the event of injury, rescues swimmers in distress or danger of drowning, and administers CPR and/or artificial respiration, if necessary.8. Performs duties and responsibility with full attention and focus during working hour9. Knowledgeable on trip route and provide proper information on tourist spots10. Responsible to request stocks enough for the day; Food and Beverages and cleaning materials11. Responsible for the safety and security of the guest during the trip12. Cooperating with captain to complete ops audit on daily basis13. Responsible to reconfirm with Captain for the trip requirements and request if completed and confirmed14. Maintain ad keep every safety equipment in proper condition and in proper location15. Notify your captain/operations for any defect of any equipment onboard by daily full inspection of the whole boat16. Report all problems especially major issues to your assigned captain directly without any delay17. Upon signing in and signing out, with or without trips, make sure the yacht is in immaculate condition18. Portray good teamwork with co crew, captains, maintenance, and to the whole operations department19. Provide excellent customer service and encourage guest to leave a good review on the trip experienceJob Types: Full-time, PermanentPay: From AED2,500.00 per month

Lifeguard

Sheraton Grand Hotel, Dubai

<div>
 
 POSITION PURPOSE
 
 <ul>
 <li>
 To provide our guests with an on brand personalized arrival and departure experience.
 </li>
 <li>
 To ensure guest ledgers are well controlled.
 </li>
 <li>
 To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency.
 </li>
 </ul>
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 <ul>
 <li>
 Ensure that services provided are in harmony with our Sheraton core values.
 </li>
 <li>
 Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.
 </li>
 <li>
 Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival.
 </li>
 <li>
 Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.
 </li>
 <li>
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection
 </li>
 <li>
 Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).
 </li>
 <li>
 100% daily usage of the Guest planning Screen to deliver preferences successfully to our guests.
 </li>
 <li>
 Achieve the daily set goals for the following:
 </li>
 </ul>
 <ol>
 <li>
 Marriott Bonvoy Enrolments.
 </li>
 <li>
 Up selling revenue.
 </li>
 <li>
 COFC (Check Out For Children) daily capture ratio of 25% of check outs.
 </li>
 <li>
 YC (Your Choice) daily take rate of 15% of occupied rooms.
 </li>
 </ol>
 <ul>
 <li>
 Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
 </li>
 <li>
 Control high balance report on a daily basis.
 </li>
 <li>
 Ensure compliance with PCI policies.
 </li>
 <li>
 Ensure rooms allocated for VIPs are not changed unless amenities are shifted.
 </li>
 <li>
 Acquire the proper product and service knowledge needed to perform your job properly.
 </li>
 <li>
 Ensure that guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 </li>
 <li>
 Ensure guests&rsquo; defects are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 </li>
 <li>
 Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
 </li>
 <li>
 Be aware of the hotel Fire and Emergency procedures.
 </li>
 <li>
 Perform daily buckets check against departure and clear the pending registration cards.
 </li>
 <li>
 Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
 </li>
 <li>
 Trouble Shoot and/or assist guests with internet issues.
 </li>
 <li>
 Assist the hotel revenue by:
 </li>
 </ul>
 <ol>
 <li>
 Rooms/Suites Upselling.
 </li>
 <li>
 Suggestive selling of the hotel restaurants.
 </li>
 </ol>
 <ul>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers including VIPs and Marriott Bonvoy elite members.
 </li>
 <li>
 Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI (Operational Innovation) activities.
 </li>
 <li>
 Ensure proper grooming and personal hygiene at all times as per hotel guidelines.
 </li>
 <li>
 Be knowledgeable about the hotel Guest Voice scores and current improvement plans set for the department.
 </li>
 </ul>
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 <ul>
 <li>
 Computer Skills
 </li>
 <li>
 Opera knowledge
 </li>
 <li>
 Team work spirit
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Additional language is highly required
 </li>
 <li>
 Excellent communication and follow up skills
 </li>
 <li>
 Prompt and caring with guest services experience
 </li>
 <li>
 Honesty, integrity and ownership skills
 </li>
 </ul>
 
 
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 EDUCATION
 
 
 Bachelor degree required.
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 Ability to stand for long hours.
 
</div>

Guest Service Agent

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Dubai
 
 
 
 
 Summary
 
 
 
 You will be responsible to provide an excellent and consistent level of service to your guests.
 
 
 The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.
 
 
 
 Qualifications
 
 
 
 Diploma/ Degree in Hospitality or Tourism Management with relevant experience in a five star Hotel operation.
</div>

Guest Service Officer - Front Office

Accor

<div><div>Company Description</div> 
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<div> 
Job Description</div> 
ibis One Central is currently seeking a Guest Service Agent to deliver exceptional service from the moment of guest arrival through to departure, ensuring a memorable and seamless experience throughout their stay
What is in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li></ul>
What you will be doing:<ul><li>
Greet, check-in, respond to requests and settle accounts while providing exceptional service</li><li>
Take initiative to add a personalized experience</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling</li></ul><div> 
Qualifications</div> 
<ul><li>
Service focused personality is essential; experience is an asset</li><li>
Prior experience working with Opera or a related system</li><li>
Fluency in English; additional languages are a plus</li></ul><div> 
Additional Information</div> 
Your team and working environment:
Diverse, young and vibrant team
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Shamal LLC

<div>Overview:
<div>
Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.</div><div></div><div> 
This role falls under our Dubai Harbour Marinas umbrella and we are seeking an individual who will represent the marina, conduct guest services duties according to the instructions of Guest Services Supervisor and established written procedures. To support the Marina to deliver an innovative guest experience that resists predictability.</div>
Responsibilities:
<ul><li>To greet and take care of marina guests and handle all inquiries.</li><li>
To accomplish general office procedures such as customer e-mailing responses, necessary documents&rsquo; preparation for signing the contracts, updating customer data base, regular reports etc.</li><li>
To deal with all berths related contracts: storage usage etc., make offers, issue invoices, conclude berthing, storage and travel lift contracts.</li><li>
To carry out any other duties that may be required to operate the facilities at Dubai Harbour Marinas as requested by the management occasionally.</li><li>
To insert all necessary data and keep records up to date to operate the marina management software properly.</li><li>
To collect payments and hand over to the accounting department along with related reports</li><li>
Carry out any other reasonable task as assigned by the management.</li><li>
Provide outstanding services and ensure customer satisfaction</li><li>
Address customer concerns and complaints promptly and professionally.</li><li>
Respond to customer needs and requests in a timely manner.</li><li>
Prepare operational and financial records for Management to review</li><li>
Post charges to customers and handle payments transactions.</li><li>
Evaluate the performance and provide appropriate feedback.</li><li>
Clear and handle the outstanding balances.</li><li>
Maintain the customer&rsquo;s account with the MMS</li><li>
and proprietary information,and protect company assets.</li><li>
To carry out any other duties that may be required to operate the facilities at Dubai Harbour Marinas as requested by the management occasionally.</li><li>
To ensure compliance with ISO integrated management systems requirements in the daily operations of Dubai Harbour Marinas</li></ul>
Qualifications:
<div>
Preferred Educational Qualifications And Professional Certifications</div><ul><li>
High school or bachelor&rsquo;s degree (Preferably from a Maritime School or a School of Tourism)</li></ul><div>
Experience</div><ul><li>
Front desk / Hospitality and service experience (Marina or Hotel or Camp) for minimum 2 years</li></ul><div></div><div> 
For or more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/</div><div> 
Note Due to a high influx of profiles, only shortlisted candidates will be contacted</div></div><div></div>

Guest Service Executive

READY SET GO

Are you passionate about creating memorable experiences and delivering exceptional customer service? We are looking for an enthusiastic Sales Representative to join our team. In this role, you will be responsible for managing party bookings, school trips, and customized packages&mdash;ensuring every occasion is a success!Detailed Job Description The Event Sales Coordinator is responsible for managing and converting event-related inquiries into confirmed bookings. This role involves creating customized event packages, School Trip booking, preparing quotations, handling client communications, coordinating with operations, F&amp;B, and decoration teams, and ensuring all event requirements are met. The coordinator also follows up after events for feedback and supports monthly sales targets through effective upselling and relationship management.Key Responsibilities:<ul><li>Handle guest and client inquiries regarding events and group,/school bookings.</li><li>Create and present customized packages and quotations.</li><li>Coordinate with internal departments for setup, catering, and logistics.</li><li>Maintain event files, contracts, and payment follow-ups.</li><li>Achieve monthly sales and booking targets.</li><li>Ensure excellent customer service before, during, and after the event.</li></ul>Skills Required:<ul><li>Bachelor&rsquo;s degree or equivalent qualification.</li><li>2&ndash;3 years of Event Sales experience in a similar role (b2b sales,).</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and leadership abilities.</li><li>Valid UAE driving license and own car.</li><li>Arabic language proficiency (preferred).</li></ul>Job Type: Full-timeExperience:<ul><li>Event Sales: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Event Sales Coordinator/Executive

Shangri-La Group

<div>
 
 Shangri-La Dubai
 
 
 
 The award-winning Shangri-La Dubai offers luxurious accommodation, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.
 
 
 The hotel&rsquo;s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.
 
 
 
 As Front Office Receptionist, We Rely On You To
 
 
 
 <ul>
 <li>
 Be well versed with the daily arrival and the type of arrival guests, e.g., return guest, Shangri-La Circle, VIP
 </li>
 <li>
 Register all guests with required details and ensure all amenities are in room prior to guest arrival
 </li>
 <li>
 Always take the opportunity to exceed guest expectations
 </li>
 <li>
 Coordinate with the Bell desk and Concierge to assists guest with luggage upon check-in and checkout
 </li>
 <li>
 Check-in/check-out guests as per Shangri-La standards and procedures
 </li>
 <li>
 Ensure reception area is tidy and presentable, with all necessary stationery and materials
 </li>
 <li>
 Greet and welcome guests as soon as they arrive at the reception
 </li>
 <li>
 Direct visitors to the appropriate person and office
 </li>
 <li>
 Answer, and forward incoming phone calls as required
 </li>
 <li>
 Receive, sort, and distribute daily mail/deliveries
 
 
 </li>
 </ul>
 
 We Are Looking For Someone Who
 
 
 
 <ul>
 <li>
 Has proven work experience as a Receptionist, Front Office Representative, or similar role in a luxury hotel or a 5* hotel environment
 </li>
 <li>
 Is proficient in Microsoft Office Suite and fully understands room operations
 </li>
 <li>
 Communicates with fluency in English (and local language)
 </li>
 <li>
 Must be detail-focused and guest-oriented
 </li>
 <li>
 Enjoys problem solving with a can-do attitude
 </li>
 <li>
 Has strong interpersonal skills, solid written and verbal communication skills
 </li>
 <li>
 Takes pride in being a hotelier and enjoys interacting with people
 </li>
 </ul>
</div>

Front Office Receptionist

Explore 2350+ Guest service representative in Dubai this October. Find roles across top companies and apply now to boost your career.

2350 guest service representative jobs IN Dubai

Lifeguard

Guest Service Agent

Guest Service Officer - Front Office

Guest Service Agent

Guest Service Executive

Event Sales Coordinator/Executive

Front Office Receptionist