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guest service representative

Hyatt Centric Jumeirah Dubai

<div><div>Summary<div><div>
<div>Hyatt Centric Jumeirah Dubai, located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do!
<div>
We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who master a second language such as French, Spanish or Russian.

At Hyatt, we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simply have a passion for Hospitality, we look forward to hearing from you.
</div>
</div></div></div></div><div>Qualifications<div><ul>
<li>High school diploma or equivalent; additional certifications or coursework in office administration is a plus.</li>
<li>Proven experience as a receptionist, front desk representative, or similar role preferred.</li>
<li>Strong verbal and written communication skills in either Spanish, French or Russian.</li>
<li>Professional phone etiquette and a customer service-oriented mindset.</li>
<li>Proficient in MS Office (Word, Excel, Outlook) and general office software.</li>
<li>Ability to manage time efficiently and prioritize tasks.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to handle sensitive and confidential information with integrity.</li>
<li>Positive attitude, team player, and ability to work in a fast-paced environment</li></ul></div></div></div>

GUEST SERVICES OFFICER (RUSSIAN/FRENCH/SPANISH SPEAKING)

The First Group Hospitality

<div>Overview:
<div>
About The First Collection: 
The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai&rsquo;s vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai&rsquo;s dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand&mdash;it&rsquo;s an immersive journey into the heart of Dubai.</div><div></div><div> 
About The First Collection Marina: 
Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.</div><div></div> 
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&amp;B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Description:
<div>
The Club Lounge Agent is responsible for the set-up, clearing and cleanliness of the Lounge area in safe and efficient compliance with policies and procedures and brand standards. Must deliver personal service to our VIP Guests and complies with all guest service basics such as proper uniform, name tag and proper guest greetings.</div>
Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. 
Reports any deviations from policies, procedures, brand standards and regulations to management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.<ul><li>
Perform Check In/Check Out for VIP Club Lounge guests</li><li>
Monitor lounge access and ensure only eligible guests are admitted</li><li>
Welcome and assist club lounge guests in a professional and courteous manner</li><li>
Serve drinks, beverages, and light refreshments to guests</li><li>
Replenish food and beverage items and coordinate with kitchen/bar staff</li><li>
Support smooth lounge operations during peak hours</li><li>
Comply with policies and Practice safe work habits and comply with Sanitary, safety, security and emergency procedures.</li><li>
Respond promptly to guest requests and resolve concerns efficiently</li><li>
Perform any other tasks / duties as requested by management</li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Excellent customer service and guest relations skills</div></li><li><div>
Strong verbal and written communication abilities</div></li><li><div>
Knowledge of food and beverage service, including serving drinks</div></li><li><div>
Front desk and receptionist operation skills</div></li><li><div>
Ability to multitask and manage guest requests efficiently</div></li><li><div>
Professional appearance and positive attitude</div></li><li><div>
Basic computer skills and familiarity with hotel systems</div></li><li><div>
Problem-solving and conflict resolution skills</div></li><li><div>
Attention to detail and organizational abilities</div></li><li><div>
Ability to work independently and as part of a team</div></li></ul></div>

Guest Service Agent

Courtyard by Marriott® Dubai World Trade Centre

<div>
 
 
 Courtyard by Marriott Dubai World Trace Centre
 
 is looking for a
 
 dynamic candidate
 
 to join our Front Office team as a
 
 Guest Experience Expert
 
 . If you enjoy working with people and have a passion for hospitality, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Welcome and assist guests during check-in and check-out
 </li>
 <li>
 Handle guest requests and resolve any issues
 </li>
 <li>
 Coordinate with other departments to ensure a smooth guest experience
 </li>
 <li>
 Maintain Marriott&rsquo;s high standards of service
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum
 
 1 year of customer service experience
 
 </li>
 <li>
 Minimum
 
 1 year of experience in the hospitality industry
 
 (hotel experience is a plus)
 </li>
 <li>
 Good communication and people skills
 </li>
 <li>
 A positive attitude and team spirit
 </li>
 <li>
 Willing to work shifts, weekends, and holidays
 </li>
 <li>
 
 Opera system experience is preferred
 
 </li>
 </ul>
 
 
</div>

Guest Services Associate

Marriott International

<div>Additional Information 
Job Number26016496 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Dubai Creek Hotel &amp; Towers, Baniyas Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor - Telephone Operator

TASC Outsourcing

<div>
 <ul>
 <li>
 
 Role - Guest Relations Officer
 
 </li>
 <li>
 
 Location - Across Dubai
 
 </li>
 <li>
 
 Salary - 3000-4000 AED+Transportation
 
 </li>
 <li>
 
 Type - Outsourced
 
 </li>
 <li>
 
 Contract - Long Term
 
 </li>
 <li>
 
 Working days/Time - 6 days working(Rotational Shift)Night Shift
 
 </li>
 </ul>
 
 
 
 
 Key Responsibilities
 
 
 Customer Engagement
 
 <ul>
 <li>
 Approach and engage customers to promote games and activities.
 </li>
 <li>
 Explain game rules, features, and prize structures clearly.
 </li>
 <li>
 Encourage participation and upsell gaming packages or promotions.
 </li>
 </ul>
 
 Sales &amp; Promotion
 
 <ul>
 <li>
 Achieve daily participation and revenue targets.
 </li>
 <li>
 Promote ongoing offers, events, and loyalty programs.
 </li>
 <li>
 Assist in promotional campaigns and special events.
 </li>
 </ul>
 
 Operational Support
 
 <ul>
 <li>
 Ensure gaming areas are clean, organized, and visually appealing.
 </li>
 <li>
 Support basic setup and monitoring of gaming stations.
 </li>
 <li>
 Coordinate with the operations team to ensure smooth functioning of games.
 </li>
 </ul>
 
 Customer Service
 
 <ul>
 <li>
 Address customer inquiries and provide assistance when required.
 </li>
 <li>
 Handle minor concerns professionally and escalate issues if needed.
 </li>
 <li>
 Ensure customers have a positive and memorable experience.
 </li>
 </ul>
 
 Regards
 
 
 TASC Recruitment Team
 
</div>

Guest Relations Officer

AMAN Group Sarl

<div>Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.
Role
The General Manager holds full accountability for the successful pre-opening, launch and ongoing operation of Aman Maldives. This pivotal role requires a seamless transition between two distinct environments:
<ul><li>Project Leadership (Dubai): Acting as the operational representative during the critical development phase, ensuring design, technical services and procurement align with Aman&rsquo;s operational standards.
</li><li>Property Leadership (Maldives): Relocating to the island to lead the resort opening, establishing the service culture and managing the property&rsquo;s commercial and operational performance.
</li></ul>Reporting to the Managing Director APAC, the General Manager Aman Maldives will oversee all aspects of the guest experience, asset management and island logistics, ensuring Aman Maldives establishes itself as the preeminent ultra-luxury destination in the region.
Responsibilities
Phase I: Pre-Opening &amp; Development (Dubai based)
<ul><li>Project &amp; Technical Coordination: Collaborate closely with Pre-Opening, Development, Technical Services and Design teams. Review architectural plans and spatial layouts to ensure operational efficiency, guest privacy and back-of-house flow meet brand specifications.
</li><li>Operational Readiness &amp; Critical Path: Own the pre-opening critical path. Monitor construction milestones, installation of IT/AV systems and security commissioning. Identify risks and escalate delays to stakeholders to ensure a timely handover.
</li><li>Procurement Strategy: Engage in the procurement of Operating Supplies &amp; Equipment (OS&amp;E) and Furniture, Fixtures &amp; Equipment (FF&amp;E). In connection with the Pre-Opening team manage the logistics of importing luxury goods to a remote island location to ensure all assets are on-site for the soft opening.
</li><li>Regulatory Compliance: Secure all necessary operating licenses, permits and government approvals required by Maldivian law, ensuring full compliance prior to opening.
</li><li>Budgeting &amp; Finance: Construct the pre-opening budget, identifying capital requirements, staffing costs and pre-launch marketing expenses. Ensure rigorous cost control and transparent reporting throughout the development phase.
</li></ul>Phase II: Resort Operations &amp; Culture (Maldives based)
<ul><li>Strategic Leadership: Define and execute the resort&rsquo;s long-term strategic plan. Adapt operations to evolving market conditions while maintaining the integrity of the Aman brand.
</li><li>Guest Experience &amp; Service Excellence: Champion Aman&rsquo;s philosophy of unpretentious luxury. Maintain a highly visible presence, hosting guests with discretion and warmth. Ensure every touchpoint, from arrival to departure, is seamless and personalized.
</li><li>Island Infrastructure Management: Oversee the complex logistics of a self-sufficient island, including power generation, water desalination, staff housing and waste management. Ensure the resort operates sustainably and efficiently in a remote environment.
</li><li>Talent &amp; Culture Building: Build and mentor a high-performing Executive Committee. Foster a workplace culture of respect, resilience and excellence, acknowledging the unique dynamics of a remote team living and working together.
</li><li>Commercial Performance: Drive revenue maximization through strategic room pricing, inventory management and the curation of exceptional F&amp;B and Wellness experiences. Manage the P&amp;L to deliver strong EBITDA margins while preserving the guest experience.
</li><li>Owner &amp; Stakeholder Relations: Serve as the primary liaison with ownership, providing regular updates on financial performance and asset health. Cultivate strong relationships with local government bodies and community partners.
</li></ul>Requirements
<ul><li>Proven track record of managing complex pre-openings, ideally within the Maldives or similar remote island destinations.
</li><li>A strong operational background in managing small to mid‑size ultra‑luxury resorts with a hands‑on leadership style and a passion for delivering exceptional guest experiences.
</li><li>Exceptional financial acumen, with deep experience in budgeting, forecasting and P&amp;L management.
</li><li>Strong crisis management skills and the ability to lead with composure in isolated environments.
</li><li>Sophisticated communication skills, capable of engaging with UHNW individuals and ownership groups.
</li><li>A charismatic ambassador for the resort, upholding the highest standards of personal presentation and embodying Aman&rsquo;s service values.
</li><li>Bachelor&rsquo;s degree in Hospitality or a relevant discipline, a Master&rsquo;s degree is advantageous.
</li><li>Fluency in English is mandatory; knowledge of other languages is a distinct advantage.
</li></ul>Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
<ul><li>Competitive salary and a comprehensive benefits package.
</li><li>Extensive private health insurance, life and personal accident insurance, travel insurance.
</li><li>Access to the Colleague Complimentary Stay Scheme allowing you to explore our Aman and Janu properties and to enjoy discounted rates on Retail, F&amp;B and Spa experiences.
</li><li>Exclusive training and development opportunities supporting your growth with us.
</li></ul>If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.</div>

General Manager - Aman Maldives

WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES. CO

<div>
 
 Industry &amp; Sector:
 
 Hospitality &mdash; Full-service hotel and guest services operating in the United Arab Emirates. We deliver high-touch front-office experiences for business and leisure travellers across the Emirates, focusing on efficiency, hospitality standards, and guest satisfaction.
 
 
 
 Primary job title (standardized):
 
 Front Desk Agent / Hotel Receptionist
 
 
 
 About The Opportunity
 
 
 
 Join an on-site front-office team in a busy UAE hotel environment where you will be the first point of contact for guests. This role suits organised, guest-focused professionals who can manage check-ins/check-outs, reservations, billing and guest enquiries while maintaining high standards of service and accuracy.
 
 
 Role &amp; Responsibilities
 
 
 <ul>
 <li>
 Welcome guests, manage efficient check-in and check-out processes, and ensure accurate registration and room assignment.
 </li>
 <li>
 Handle reservations, modify guest bookings, and coordinate room availability with housekeeping and reservations teams.
 </li>
 <li>
 Process guest payments, maintain accurate billing, perform cashiering duties and reconcile end-of-shift transactions.
 </li>
 <li>
 Operate property management and front-office systems to record guest data, special requests, and maintain confidentiality.
 </li>
 <li>
 Respond promptly to guest enquiries and complaints&mdash;resolve or escalate issues to maintain guest satisfaction and service standards.
 </li>
 <li>
 Coordinate with concierge, housekeeping, maintenance and F&amp;B teams to fulfil guest requests and ensure a seamless stay.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 Must-Have
 
 
 <ul>
 <li>
 Proven experience in hotel front desk or guest services roles.
 </li>
 <li>
 Operational knowledge of Opera PMS or equivalent property management systems.
 </li>
 <li>
 Proficiency with POS systems and basic cashiering/billing procedures.
 </li>
 <li>
 Fluent English (verbal and written); clear telephone etiquette.
 </li>
 <li>
 Strong attention to detail and ability to handle transactions accurately under pressure.
 </li>
 <li>
 Valid legal authorization to work in the UAE.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Arabic language proficiency.
 </li>
 <li>
 Experience with MICROS/Oracle POS or global distribution/reservation systems.
 </li>
 <li>
 Formal training or certificate in hospitality, customer service or front office operations.
 
 
 </li>
 </ul>
 Benefits &amp; Culture Highlights
 
 
 <ul>
 <li>
 On-site role in a fast-paced hospitality environment with opportunities for cross-department exposure and growth.
 </li>
 <li>
 Competitive UAE compensation package, staff benefits and training to advance front-office skills.
 </li>
 <li>
 Clear career pathways for high performers within hotel operations and guest services.
 
 
 </li>
 </ul>
 To apply, highlight your front-office experience, familiarity with Opera PMS or similar systems, and your language abilities. Employer: WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.
 
 
 Skills: management,cashiering,operations
</div>

Hotel Receptionist

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