customer service representative Jobs in Egypt

customer service representative

customer service specialist Jobs in Egypt

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customer service associate

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guest service supervisor

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We're looking for an enthusiastic and detail-oriented Guest Service Supervisor to join our team in Cairo, Egypt. In this pivotal role, you will oversee daily front-of-house operations and lead our Guest Services team to deliver exceptional experiences at every guest touchpoint. You will be the backbone of our guest-facing operations, providing strategic leadership, resolving escalated concerns with empathy and professionalism, and maintaining the highest service standards across all interactions. This is an opportunity to make a meaningful impact on our guests' experiences while fostering a collaborative and supportive team environment.
 
 
 <ul>
 <li>
 Supervise and coordinate daily front-of-house operations to ensure seamless guest experiences and efficient service delivery
 </li>
 <li>
 Lead, mentor, and support the Guest Services/Front Desk team through coaching, performance feedback, and professional development opportunities
 </li>
 <li>
 Handle escalated guest concerns and complaints with empathy and assertiveness, implementing effective solutions that exceed expectations
 </li>
 <li>
 Maintain and enforce consistent service standards across all guest touchpoints, ensuring compliance with organizational policies and procedures
 </li>
 <li>
 Schedule staff efficiently, manage shift coverage, and optimize team resources to meet operational demands
 </li>
 <li>
 Monitor team performance, conduct regular check-ins, and provide constructive feedback to drive continuous improvement
 </li>
 <li>
 Utilize guest management systems and property management software to track operations, guest preferences, and service metrics
 </li>
 <li>
 Collaborate with other departments to coordinate guest services and resolve interdepartmental issues transparently
 </li>
 <li>
 Identify operational challenges and implement innovative solutions to enhance efficiency and guest satisfaction
 </li>
 <li>
 Maintain detailed records of guest interactions, complaints, and resolutions for quality assurance and analysis
 </li>
 <li>
 Ensure the team remains organized, motivated, and aligned with organizational goals and service excellence standards
 </li>
 <li>
 Demonstrate flexibility by working varied shifts, including weekends and holidays, as operational needs require
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills and Experience:
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills with the ability to connect authentically with guests and team members
 </li>
 <li>
 Strong proven leadership qualities and demonstrated management experience in a hospitality or customer service environment
 </li>
 <li>
 Proven ability to maintain high service levels under pressure while remaining calm and resilient
 </li>
 <li>
 Advanced problem-solving and conflict resolution abilities with a customer-focused mindset
 </li>
 <li>
 Proficiency in guest complaint handling and de-escalation techniques
 </li>
 <li>
 Experience with guest management systems and property management software (PMS)
 </li>
 <li>
 Strong organizational and time management skills with meticulous attention to detail
 </li>
 <li>
 Ability to work collaboratively across departments and foster an inclusive team environment
 </li>
 <li>
 Demonstrated capability to analyze performance metrics and make data-driven decisions
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Previous pre-opening hotel experience or experience with luxury hospitality brands
 </li>
 <li>
 Background in a supervisory or lead role within front-of-house operations
 </li>
 <li>
 Familiarity with multiple guest service platforms and reservation systems
 </li>
 <li>
 Experience coaching and developing team members for career advancement
 </li>
 <li>
 Knowledge of hospitality industry best practices and service standards
 </li>
 <li>
 Multilingual abilities (Arabic and English preferred for Cairo location)
 </li>
 <li>
 Certification in hospitality management or customer service excellence
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Guest Service Supervisor

Fairmont

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We're looking for an enthusiastic and detail-oriented Guest Service Supervisor to join our team in Cairo, Egypt. In this pivotal role, you will oversee daily front-of-house operations and lead our Guest Services team to deliver exceptional experiences at every guest touchpoint. You will be the backbone of our guest-facing operations, providing strategic leadership, resolving escalated concerns with empathy and professionalism, and maintaining the highest service standards across all interactions. This is an opportunity to make a meaningful impact on our guests' experiences while fostering a collaborative and supportive team environment.<ul><li>
Supervise and coordinate daily front-of-house operations to ensure seamless guest experiences and efficient service delivery</li><li>
Lead, mentor, and support the Guest Services/Front Desk team through coaching, performance feedback, and professional development opportunities</li><li>
Handle escalated guest concerns and complaints with empathy and assertiveness, implementing effective solutions that exceed expectations</li><li>
Maintain and enforce consistent service standards across all guest touchpoints, ensuring compliance with organizational policies and procedures</li><li>
Schedule staff efficiently, manage shift coverage, and optimize team resources to meet operational demands</li><li>
Monitor team performance, conduct regular check-ins, and provide constructive feedback to drive continuous improvement</li><li>
Utilize guest management systems and property management software to track operations, guest preferences, and service metrics</li><li>
Collaborate with other departments to coordinate guest services and resolve interdepartmental issues transparently</li><li>
Identify operational challenges and implement innovative solutions to enhance efficiency and guest satisfaction</li><li>
Maintain detailed records of guest interactions, complaints, and resolutions for quality assurance and analysis</li><li>
Ensure the team remains organized, motivated, and aligned with organizational goals and service excellence standards</li><li>
Demonstrate flexibility by working varied shifts, including weekends and holidays, as operational needs require</li></ul> 

Qualifications 
Required Skills and Experience:<ul><li>
Excellent communication and interpersonal skills with the ability to connect authentically with guests and team members</li><li>
Strong proven leadership qualities and demonstrated management experience in a hospitality or customer service environment</li><li>
Proven ability to maintain high service levels under pressure while remaining calm and resilient</li><li>
Advanced problem-solving and conflict resolution abilities with a customer-focused mindset</li><li>
Proficiency in guest complaint handling and de-escalation techniques</li><li>
Experience with guest management systems and property management software (PMS)</li><li>
Strong organizational and time management skills with meticulous attention to detail</li><li>
Ability to work collaboratively across departments and foster an inclusive team environment</li><li>
Demonstrated capability to analyze performance metrics and make data-driven decisions</li></ul>
Preferred Qualifications:<ul><li>
Previous pre-opening hotel experience or experience with luxury hospitality brands</li><li>
Background in a supervisory or lead role within front-of-house operations</li><li>
Familiarity with multiple guest service platforms and reservation systems</li><li>
Experience coaching and developing team members for career advancement</li><li>
Knowledge of hospitality industry best practices and service standards</li><li>
Multilingual abilities (Arabic and English preferred for Cairo location)</li><li>
Certification in hospitality management or customer service excellence</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Accor

<div>Company Description 
Novotel Cairo Airport hotel is a 4-star hotel located just 5 minutes from the airport and 22 KM from downtown Cairo. The hotel offers a beautiful balance of convenience and comfort with modern soundproofed rooms, a courtyard, pool, and all-day dining options. 
Job Description 
The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team, addressing guest inquiries and concerns, and maintaining high service standards throughout the hotel.
Key Responsibilities:<ul><li>
Team Leadership: Supervise and train the guest relations team to provide outstanding service to all guests.</li><li>
Guest Interaction: Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.</li><li>
Feedback Management: Collect and analyze guest feedback to improve services and address concerns proactively.</li><li>
Coordination: Collaborate with other departments to ensure seamless service delivery and guest satisfaction.</li><li>
VIP Services: Manage special arrangements for VIP guests, including personalized services and amenities.</li><li>
Reporting: Maintain records of guest interactions and prepare reports for management.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Hospitality Management or a related field.</li><li>
Previous experience in a guest relations or customer service role, preferably in hospitality.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proficiency in multiple languages is a plus.</li></ul> 

Additional Information 
<ul><li>
Fast-paced hotel restaurant environment.</li><li>
Standing for extended periods.</li><li>
May be exposed to varying temperatures and noise levels.</li></ul></div>

Guest Relation Supervisor

Sofitel

<div>
 
 Company Description
 
 
 
 Gr&uuml;nde f&uuml;r Accor zu arbeiten?
 
 
 Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen.
 
 
 Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst.
 
 
 Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.
 
 
 Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 To be an ambassador of the Front Office and of the hotel, in and outside the work place.
 </li>
 <li>
 To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
 </li>
 <li>
 To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
 </li>
 <li>
 To be aware of and to report all guest comments or complaints.
 </li>
 <li>
 To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.
 </li>
 <li>
 To check the departure lists and to ensure check-out times are respected.
 </li>
 <li>
 To monitor room status and discrepancies.
 </li>
 <li>
 To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups..
 </li>
 <li>
 To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
 </li>
 <li>
 To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
 </li>
 <li>
 To personally greet and escort the guests rather than pointing out directions.
 </li>
 <li>
 To respect the privacy of the guests and the confidentiality of the information.
 </li>
 <li>
 To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
 </li>
 <li>
 To call the supervisor or manager for advice in serious cases or if an approval is required.
 </li>
 <li>
 To be aware of all VIPs visiting or staying in the hotel.
 </li>
 <li>
 To maintain an accurate Guest History and to pre-register all recurring guests.
 </li>
 <li>
 To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.
 </li>
 <li>
 To check the departure lists and to ensure check-out times are respected.
 </li>
 <li>
 To monitor room status and discrepancies.
 </li>
 <li>
 To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's in Tourism , Languages or any related Field.
 </li>
 <li>
 ( 0-3 ) years experience working with Opera or a related system.
 </li>
 <li>
 Fluency in English is a must.
 </li>
 <li>
 Additional languages are a plus.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Ihr Team Und Arbeitsumfeld
 
 
 
 In 1-2 S&auml;tzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
 
 
 Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
 
 
 
 Unser Engagement F&uuml;r Diversity &amp; Inclusion
 
 
 
 Wir sind ein integratives Unternehmen und unser Ziel ist es, vielf&auml;ltige Talente anzuziehen, zu rekrutieren und zu f&ouml;rdern.
</div>

Guest Service Agent

<div>Company Description 
Gr&uuml;nde f&uuml;r Accor zu arbeiten? 
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen. 
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst. 
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. 
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS 
Job Description 
<ul><li>
To be an ambassador of the Front Office and of the hotel, in and outside the work place.</li><li>
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To be aware of and to report all guest comments or complaints.</li><li>
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups..</li><li>
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>
To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.</li><li>
To personally greet and escort the guests rather than pointing out directions.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To call the supervisor or manager for advice in serious cases or if an approval is required.</li><li>
To be aware of all VIPs visiting or staying in the hotel.</li><li>
To maintain an accurate Guest History and to pre-register all recurring guests.</li><li>
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups.</li></ul> 
Qualifications<ul><li> 
Bachelor's in Tourism , Languages or any related Field.</li><li>( 0-3 ) years experience working with Opera or a related system.</li><li>Fluency in English is a must.</li><li>Additional languages are a plus.</li></ul> 
Additional Information 
Ihr Team und Arbeitsumfeld: 
In 1-2 S&auml;tzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln 
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis 
Unser Engagement f&uuml;r Diversity &amp; Inclusion: 
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielf&auml;ltige Talente anzuziehen, zu rekrutieren und zu f&ouml;rdern.</div>

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We're looking for a dynamic and customer-focused Front Desk Shift Leader to join our team in Cairo, Egypt. In this leadership role, you will oversee front desk operations during your assigned shifts, ensuring exceptional service delivery while leading and motivating a dedicated team of front desk staff. You will be instrumental in maintaining operational excellence, resolving guest concerns with empathy and professionalism, and creating a welcoming environment that reflects our organization's commitment to outstanding customer service.<ul><li>
Lead and supervise front desk staff during assigned shifts, providing clear guidance, constructive feedback, and ongoing support to foster professional growth and team development</li><li>
Manage check-in and check-out procedures with precision and efficiency, ensuring accuracy in all guest transactions and reservations</li><li>
Address and resolve guest complaints and concerns with professionalism and empathy, demonstrating assertiveness in escalating complex issues when necessary</li><li>
Monitor front desk operations to ensure consistent compliance with company policies, procedures, and hospitality standards</li><li>
Schedule staff shifts strategically and manage coverage to maintain adequate staffing levels while accommodating team flexibility</li><li>
Train and onboard new team members on front desk protocols, reservation systems, and customer service excellence standards</li><li>
Maintain accurate and organized records of guest information, reservations, and transactions using front desk management software</li><li>
Coordinate seamlessly with other departments to ensure continuity of service and exceptional guest experiences throughout their stay</li><li>
Manage cash handling, payment processing, and financial reconciliation procedures with transparency and accuracy</li><li>
Identify operational inefficiencies and proactively implement innovative solutions to enhance service quality and team productivity</li><li>
Respond to guest inquiries via phone, email, and in-person interactions with professionalism, courtesy, and enthusiasm</li><li>
Maintain a clean, organized, and well-stocked front desk area that reflects our commitment to operational excellence and guest satisfaction</li></ul> 

Qualifications 
Required Skills and Experience:<ul><li>
Proven experience in a front desk role, with a minimum of 1 year in a supervisory or leadership capacity</li><li>
Excellent interpersonal and communication skills with the ability to interact professionally and collaboratively with diverse guests and team members</li><li>
Strong organizational and time management abilities, with demonstrated capability to multitask effectively in a fast-paced, dynamic environment</li><li>
Proficiency with front desk management systems, reservation software, and standard computer applications</li><li>
Demonstrated problem-solving skills and sound decision-making abilities, particularly under pressure and in complex situations</li><li>
Proven leadership and team motivation skills with the ability to inspire and develop staff performance</li><li>
Strong conflict resolution and guest relations expertise with a customer-focused mindset</li><li>
Experience with cash handling, payment processing, and financial reconciliation procedures</li><li>
Ability to work flexible shifts, including evenings, weekends, and holidays as required by operational needs</li><li>
Knowledge of hospitality standards, protocols, and best practices in guest service delivery</li><li>
Fluency in English</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Front Desk Shift Leader

Hilton

<div>
 A Telephone Operator t is responsible for processing all incoming and outgoing calls accurately and courteously.
 
 
 
 What will I be doing?
 
 
 
 A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Process all incoming and outgoing calls accurately and courteously
 </li>
 <li>
 Records and controls accurately wake up calls
 </li>
 <li>
 Pages guests in co-operation with concerned departments
 </li>
 <li>
 Assists guests with international calls and directory queries
 </li>
 <li>
 Calls guests by name whenever possible
 </li>
 <li>
 Pages staff member when requested
 </li>
 <li>
 Abides by principles of guest privacy
 </li>
 <li>
 Handles guests' needs or requests and reports complaints to the Supervisor
 </li>
 <li>
 Report on logbook daily
 </li>
 <li>
 Bill call costs
 </li>
 <li>
 Aware of local telephone listings and frequently dialed numbers
 </li>
 <li>
 Advises defects on switchboard equipment to Supervisor
 </li>
 <li>
 Attends to all guest queries and requests promptly
 </li>
 <li>
 Maintains detailed knowledge of the Hotel's fire, life and safety system
 </li>
 <li>
 Maintain Hotel Information
 </li>
 <li>
 Provide secretarial services for guests
 </li>
 <li>
 Efficient in the use of all business center equipment
 </li>
 <li>
 Update traffic sheets accurately
 </li>
 <li>
 Handle complaints promptly and follow up thoroughly on action taken
 </li>
 <li>
 Update airline schedules and guides the guest whenever requested
 </li>
 <li>
 Co-ordinate the reservations of meeting rooms
 </li>
 <li>
 Advise to Supervisor all stationary needs in advance
 </li>
 <li>
 Ensure cleanliness of work area and clean your work area prior to departing
 </li>
 <li>
 Report daily activities in logbook
 
 
 
 </li>
 </ul>
 Occupational Health and Safety Responsibilities:
 
 
 <ul>
 <li>
 Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
 </li>
 <li>
 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
 </li>
 <li>
 Initiate action to correct a hazardous situation and notify supervisors of potential dangers
 </li>
 <li>
 Log security incidents and accidents in accordance with hotel requirements
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 
 Drive for Results:
 
 
 
 <ul>
 <li>
 Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
 </li>
 <li>
 Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
 
 
 
 </li>
 </ul>
 
 Understanding the Business:
 
 
 
 <ul>
 <li>
 Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
 </li>
 <li>
 Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies
 </li>
 <li>
 Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
 </li>
 <li>
 Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
 
 
 
 </li>
 </ul>
 
 Hospitality:
 
 
 
 <ul>
 <li>
 Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
 </li>
 <li>
 Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
 
 
 
 </li>
 </ul>
 
 Teamwork:
 
 
 
 <ul>
 <li>
 Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
 </li>
 <li>
 Actively participate in wider hotel meetings
 </li>
 <li>
 Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
 
 
 
 </li>
 </ul>
 
 Adaptability:
 
 
 
 <ul>
 <li>
 Be comfortable and effective in an environment of ambiguity or change
 </li>
 <li>
 Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
 </li>
 <li>
 Complete tasks as directed by Management
 
 
 
 </li>
 </ul>
 
 Developing Self:
 
 
 
 <ul>
 <li>
 Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
 </li>
 <li>
 Seek feedback on areas of shortfall
 </li>
 <li>
 Maximize opportunities for self-development
 
 
 
 </li>
 </ul>
 
 Reliability:
 
 
 
 <ul>
 <li>
 Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
 </li>
 <li>
 Follow standards, policies and procedures
 </li>
 <li>
 Meet hotel attendance and grooming standards
 
 
 
 </li>
 </ul>
 
 Cultural Awareness:
 
 
 
 <ul>
 <li>
 Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Telephone Operator

Explore 1254+ Guest service supervisor in Egypt this May. Find roles across top companies and apply now to boost your career.

1254 guest service supervisor jobs In Egypt

Guest Service Supervisor

Guest Service Supervisor

Guest Relation Supervisor

Guest Service Agent

Guest Service Agent

Front Desk Shift Leader

Telephone Operator