reservations agent

front desk agent (short-term) Jobs in Muscat

front desk agent (short-term)

guest experience expert

reservation agent

customer service representative Jobs in Muscat

customer service representative

guest services agent

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay. 
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications<ul><li> 
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English is required</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Service Agent

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay. 
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications<ul><li> 
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English is required</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Service Center Agent

Chedi Hospitality

<div>
 
 Role Overview
 
 
 
 As a Reservations Agent, you will be responsible for delivering exceptional reservation services to all guests, ensuring a seamless booking process and maintaining high levels of guest satisfaction. As part of our team in The Chedi Muscat, you'll work in an ONSITE environment, providing support to both guests and colleagues through outstanding communication and organizational skills.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle reservation calls, emails, and other requests with accuracy and professionalism.
 </li>
 <li>
 Input, access, and maintain guest reservation information in the system effectively.
 </li>
 <li>
 Provide detailed information about accommodations, promotions, and hotel services to prospective guests.
 </li>
 <li>
 Follow established reservation procedures, payment policies, and no-show or cancellation guidelines.
 </li>
 <li>
 Maintain up-to-date knowledge of room rates, current availability, and upcoming promotions.
 </li>
 <li>
 Work closely with Front Office, Sales, and other departments to support guest needs.
 </li>
 <li>
 Manage guest queries and resolve any issues in a timely, courteous manner.
 </li>
 <li>
 Maintain accurate filing systems electronically and on paper as required.
 
 
 </li>
 </ul>
 
 Must Have Requirements
 
 
 
 <ul>
 <li>
 High school graduate or equivalent.
 </li>
 <li>
 Previous hotel-related experience desired.
 </li>
 <li>
 Excellent written and oral communication skills required.
 </li>
 <li>
 Positive interpersonal skills required.
 </li>
 <li>
 Must be fluent in verbal and written English.
 </li>
 <li>
 Excellent computer and typing skills are required. Excel and Word proficiency desired.
 </li>
 <li>
 Excellent listening and comprehension skills required.
 
 
 </li>
 </ul>
 
 Nice To Have Requirements
 
 
 
 <ul>
 <li>
 Good communication and negotiation skills.
 </li>
 <li>
 Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
 </li>
 <li>
 Strong organisational skills required to maintain electronic and paper filing systems.
 </li>
 <li>
 Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.
 </li>
 <li>
 Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management, and team members as well as producing reports.
 </li>
 <li>
 Excellent PC skills (including MS Office).
 
 
 </li>
 </ul>
 
 Perks And Benefits
 
 
 
 <ul>
 <li>
 Opportunity to work with a renowned luxury hotel brand.
 </li>
 <li>
 Supportive and collaborative team environment.
 </li>
 <li>
 Learning and career development opportunities.
 </li>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Employee discounts on hotel offerings and services.
 </li>
 </ul>
</div>

Reservations Agent

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Guest Relations Agent &ndash; Club Lounge
 
 to join our
 
 Club Lounge
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Creates MOWow Moments that surprise and inspire our guests.
 </li>
 <li>
 Being able, and regularly performing, duties of all functions within the Front Office such as check-in, check-out, credit card handling, complaint handling, corresponding with our guests and guest relation tasks.
 </li>
 <li>
 Be the first point of contact in terms of guest relations, feedback and services.
 </li>
 <li>
 Assisting in billing and invoice preparation.
 </li>
 <li>
 Preparing reports according to MOHG standards.
 </li>
 <li>
 Updating registration cards according to MOHG standards.
 </li>
 <li>
 Be present at the Front Office at the designated shifts and support the Team operationally.
 </li>
 <li>
 Being an ambassador of the hotel both being actively engaging with guests and with colleagues.
 </li>
 <li>
 Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules.
 </li>
 <li>
 Develops and supports Trainees and Interns at the Front Office.
 </li>
 <li>
 Handling and updating Guest360 and Fans of MO profile data.
 </li>
 <li>
 Actively advertises our Fans of MO guest recognition program to our guests.
 </li>
 <li>
 Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards.
 </li>
 <li>
 Handle all guest complaints and comments tactfully and escalates them in a reasonable and sensitive manner.
 </li>
 <li>
 Cooperate and coordinate teamwork with other departments.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Guest Relations Agent – Club Lounge

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 J ob S ummary
 
 
 
 <ul>
 <li>
 To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
 </li>
 <li>
 To supervise, train &amp; implement all safety policy &amp; procedure as per laid down in the company emergency &amp; continuity business plan
 </li>
 <li>
 Promote the desired work culture around the core value of Alila Resort and the brand ethos
 </li>
 <li>
 To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing
 </li>
 <li>
 To maintain good relations with local travel agents and other outside contacts
 </li>
 <li>
 To have complete understanding of pricing strategy and sell accordingly
 </li>
 <li>
 Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
 </li>
 <li>
 To wear the correct uniform, name badges at all the times
 </li>
 <li>
 To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development
 </li>
 <li>
 To provide a courteous and professional service at all times
 </li>
 <li>
 To provide the necessary skills to perform their duties with the maximum efficiency
 </li>
 <li>
 To provide the correct standards and method of service are maintained as stated in the department&rsquo;s operation manual
 </li>
 <li>
 To provide a complete understanding of and adhere to the hotel&rsquo;s employee rules and regulations
 </li>
 <li>
 To provide a complete understanding of and adhere to the hotel&rsquo;s policy relating to fire, hygiene, health and safety
 </li>
 <li>
 To plan the weekly operation Roster with coordination of front office supervisor.
 </li>
 <li>
 Ensure accuracy of reservation information in OPMS
 </li>
 <li>
 Drive and collect all the guest information while creating the reservation.
 </li>
 <li>
 Review daily arrival report to ensure accuracy of data updated in the system.
 </li>
 <li>
 To ensure all the calls and guest inquires answered in timely manner.
 </li>
 <li>
 Implement and drive the company, department standard and policies.
 </li>
 <li>
 Train and coach the team member on Reserve and Opera system.
 </li>
 <li>
 Coordinate with front office for any special request.
 </li>
 <li>
 Balance room inventory.
 </li>
 <li>
 Complete knowledge of World of Hyatt programs and benefits.
 </li>
 <li>
 Knowledge on guest amenities program and process.
 
 
 </li>
 </ul>
 
 Technical Expertise
 
 
 
 <ul>
 <li>
 Sell Alila Jabal Akhdar products and services using up-selling and suggestive selling techniques
 </li>
 <li>
 Promote the Hotel&rsquo;s (and Alila Hotels generally) products and services
 </li>
 <li>
 Maintain a high level of product and service knowledge of the Resort.
 </li>
 <li>
 Opera and Reserve full operational Knowledge
 </li>
 <li>
 Receive process and confirmed room reservation made by/for client over the phone, personally, letter, fax, email and internet.
 </li>
 <li>
 Process amendment to reservation such as extensions, early arrival &amp; departure and etc
 </li>
 <li>
 Accept wait list reservations
 </li>
 <li>
 Manage &ldquo;no show&rdquo; reservations by investigation and follow up by same day
 </li>
 <li>
 Record special billing arrangements for groups and conventions.
 </li>
 <li>
 Update guest special request and preference in trance and special fields.
 </li>
 <li>
 Select and update correct profile on each reservation
 </li>
 <li>
 Update correct VIP code on each profile and ensure correct amenities code attached in the systems.
 </li>
 <li>
 Monitor reservation levels and inform Managers of current and future occupancy rates
 </li>
 <li>
 Maintain knowledge of special rates/ offers/ promotions and train the teams.
 </li>
 <li>
 Prepare reports as requested (pick up report, etc.)
 </li>
 <li>
 Attend daily room controlling meeting.
 </li>
 <li>
 Attends to inquires, complaints and request regarding reservation.
 </li>
 <li>
 Ensure all reservation papers have been properly filed according to the established procedures
 </li>
 <li>
 Familiar with job description, policies and procedures and able to perform the duty whenever needed.
 </li>
 <li>
 Perform any other tasks been assigned by your supervisor &amp; managers.
 </li>
 </ul>
</div>

Reservation Agent

<div>
 
 Front Office Agent
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Agent to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 Front Office Agent at Mandarin Oriental, Muscat, serves as the cultural face of the hotel and the symbolic gateway to Oman. As the first point of contact for guests entering the hotel, this role blends Mandarin Oriental&rsquo;s legendary hospitality with the warmth, heritage, and traditions of the Sultanate of Oman. Positioned in the heart of the lobby, the Ambassador ensures every guest encounter reflects a deep sense of place and pride in Omani identity.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet, check in, and escort guests promptly to their rooms.
 </li>
 <li>
 Address special guest preferences recorded in guest history profiles.
 </li>
 <li>
 Handle cash drawer properly as outlined in the MOMCT Controller&rsquo;s Policy.
 </li>
 <li>
 Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
 </li>
 <li>
 Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
 </li>
 <li>
 Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.
 </li>
 <li>
 Communicate clearly with the Night Duty Manager and Accounting Department.
 </li>
 <li>
 Establish a good working knowledge of the Hotel outlets and products.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
 </li>
 <li>
 Demonstrate teamwork by cooperating with and assisting colleagues as needed.
 </li>
 <li>
 Able to communicate special features and services unique to the guest&rsquo;s needs.
 </li>
 <li>
 Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
 </li>
 <li>
 Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).
 </li>
 <li>
 In charge of guest invoices (in-house).
 </li>
 <li>
 Check credit card authorization in SMS for all in-house guests.
 </li>
 <li>
 Perform any other reasonable duties as required by the management of the Hotel.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Agent - Omani National

Explore 261+ Guest services agent in Muscat this November. Find roles across top companies and apply now to boost your career.

261 guest services agent jobs IN Muscat

Guest Service Agent

Guest Service Center Agent

Reservations Agent

Guest Relations Agent – Club Lounge

Reservation Agent

Front Office Agent - Omani National

Reservations Agent