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assistant guest relations manager Jobs in Doha

assistant guest relations manager

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VOCO

<div><ul><li>Provide upscale guest service experiences for clients throughout their stay</li><li>Ensure clients are properly greeted upon their arrival</li><li>Monitor daily bookings and ensure assigned rooms are prepared prior to check-in</li><li>Coordinate luggage collection and storage</li><li>Oversee check-in and check-out procedures, including reservations and financial transactions</li><li>Promptly address guests&rsquo; requests, like in-room dining</li><li>Actively listen to and resolve complaints</li><li>Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services</li><li>Coordinate and manage communication between guests and staff and follow up to ensure we resolve concerns</li><li>Inform clients of our hotel services, including breakfast and dining options</li><li>Promote all hotel amenities, conveniences and programs offered</li><li>Manage guest relations team to ensure we comply with all standards and operating procedures</li><li>Appraise team&rsquo;s performance and produce regular reports</li><li>Examine daily duties, assign tasks and check on progress</li><li>Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings</li><li>Recommend local tourist spots, including places to dine, shop and sight-see</li></ul><p>
Establish friendly relationships with regular hotel clients
</p><p></p><div><b>RESPONSIBLE BUSINESS</b></div><ul><li>Make all necessary decisions when assigned under the direction of the Operations Manager.</li><li>Liaison between Housekeeping, Engineering, Security, Front Desk, and the other departments within the hotel.</li><li>Follow up the grooming standards of the Team.</li></ul><br>
<div><b>PEOPLE</b></div><ul><li>Oversee work performance of new colleagues when it comes to guest relation.</li><li>Help train front desk staff, new hires on-the-job-trainees (On the Job Training) and cross-trainees.</li><li>Ensure interdepartmental communication is managed effectively.</li><li>Lead, motivate and develop subordinates to effectively achieve the objectives of the front office department.</li><li>Identify internal training needs and develop training programs or recommend necessary training program for all subordinates.</li></ul><div>
</div><div><b>GENERAL
</b></div><ul><li>Proven work experience as a Guest Relations or similar role</li><li>Understanding of all hotel management best practices and relevant laws</li><li>Hands-on experience with Hotel Management software (PMS)</li><li>Proficiency in English; knowledge of other languages is a plus</li><li>Customer service drive with outstanding communication and active listening skills</li><li>Excellent problem-solving and multitasking skills</li><li>Leadership skills along with the ability to motivate a team into high performance</li><li>Strong sense of responsibility and a professional presentation</li></ul><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Assistant Guest Relations Manager

The Ned Hotel

<div></div><div><div><div><div><div><div>DOHA</div></div><div><div>
Front Office Manager</div></div><div><div><i>
Full Time</i></div></div><div><div><p>
SALARY RANGE</p><div>
Competitive</div></div></div></div></div></div><p></p><div><div><div><p><b>
ABOUT THE NED DOHA:</b></p><p>
Housed within Doha&rsquo;s iconic former Ministry of Interior building, The Ned Doha is not just a hotel &mdash; it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.</p><p>
With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned&rsquo;s Club&mdash;our private members&rsquo; club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool&mdash;The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.</p><p></p><p><b><br>
THE ROLE:</b></p><p>
At The Ned Doha, we believe that every guest journey should feel effortless, personal, and memorable from the very first moment. Our Front Office team sets the tone&mdash;creating warm welcomes, seamless arrivals, and lasting impressions.</p><p></p><p><br>
We are looking for a <b>FRONT OFFICE MANAGER</b> who leads with passion, presence, and genuine care. This is a wonderful opportunity for someone who thrives in a dynamic luxury environment and takes pride in delivering exceptional guest experiences while inspiring a high-performing team.</p><p><b><br>
</b></p><p></p><br>
<p><b>WHAT YOU&rsquo;LL BE DOING:</b></p><p>
As Front Office Manager, you will oversee all aspects of the Front Office operation, ensuring every guest interaction reflects the standards and spirit of The Ned Doha.</p><ul><li>
Lead and manage the Front Office team, fostering a culture of warmth, professionalism, and excellence</li><li>
Ensure smooth and efficient operations across reception, concierge, and guest services</li><li>
Create memorable arrival and departure experiences for all guests</li><li>
Handle guest feedback and resolve concerns with empathy and confidence</li><li>
Drive service standards, training, and continuous improvement within the team</li><li>
Collaborate closely with Housekeeping, F&amp;B, and other departments to ensure a seamless guest journey</li><li>
Monitor performance, occupancy, and revenue opportunities to support business goals</li></ul><p><b>
</b></p><p></p><p><b>WHAT WE&rsquo;RE LOOKING FOR</b></p><ul><li>
Previous experience in a Front Office leadership role within a luxury hotel environment</li><li>
A natural leader with a warm and engaging personality</li><li>
Strong operational knowledge of Front Office systems and procedures</li><li>
Excellent communication and interpersonal skills</li><li>
Ability to remain calm and composed in a fast-paced environment</li><li>
A keen eye for detail and a passion for delivering exceptional service</li><li>
A proactive mindset with a focus on continuous improvement</li></ul><p><b>
</b></p><p><b>WHAT&rsquo;S IN IT FOR YOU?</b></p><ul><li>
A competitive salary package</li><li>
Company-provided accommodation and transportation</li><li>
21 calendar days annual leave and 11 paid public holidays</li><li>
Sick leave benefits as per Qatar Labour Law</li><li>
Private Medical Insurance for self</li><li>
End of Service benefits</li><li>
Complimentary meals at Neddy&rsquo;s, our team restaurant (breakfast, lunch &amp; dinner)</li><li>
Exclusive hotel and dining rates for you, your family, and friends</li><li>
Outstanding learning, development, and career progression opportunities</li><li>
Reward and recognition programmes</li><li>
The opportunity to work in one of Doha&rsquo;s most iconic lifestyle destinations</li></ul><p><b>
</b></p><p><b>OUR CULTURE</b></p><p>
At The Ned Doha, we go beyond celebrating diversity&mdash;we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.</p><p><b>
READY TO LEAD SOMETHING EXTRAORDINARY? APPLY TODAY AND JOIN US AS FRONT OFFICE MANAGER!</b></p><p>
#FrontOfficeManager #TheNedDoha</p></div></div></div></div><p></p>

Front Office Manager

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
  </li>
  <li>
   Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
  </li>
  <li>
   Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
  </li>
  <li>
   Handle escalated guest issues with professionalism and empathy.
  </li>
  <li>
   Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
  </li>
  <li>
   Prepare and monitor accounts ensures correct account procedures are followed.
  </li>
  <li>
   Assist in training and mentoring staff to uphold the highest hospitality standards.
  </li>
  <li>
   Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
  </li>
  <li>
   Ensure compliance with hotel policies, procedures, and standards.
  </li>
  <li>
   Prepare shift reports and communicate relevant details to the management team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Qualifications
 <br/>
 <br/>
 Degree in Hospitality Management or similar
 <br/>
 <br/>
 <ul>
  <li>
   Work experience in Middle East in a 4-5 star hotels
  </li>
  <li>
   Work experience in supervisory roles in Front Office
  </li>
  <li>
   Excellent command of English language (both Oral and Written).
  </li>
  <li>
   Arabic language will be an advantage
  </li>
  <li>
   Knowledge of the OPERA Cloud system
  </li>
  <li>
   Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
  </li>
  <li>
   Must be able to work well under pressure in a fast paced and constantly changing environment.
  </li>
 </ul>
</div>


Duty Manager

<div></div><div><div><div><div><div><div>DOHA</div></div><div><div>
Room Divison Manager</div></div><div><div><i>
Full Time</i></div></div><div><div><p>
SALARY RANGE</p><div>
Competitive</div></div></div></div></div></div><p></p><div><div><div><p><b>
ABOUT THE NED DOHA:</b></p><p></p><p><br>
Housed within Doha&rsquo;s iconic former Ministry of Interior building, The Ned Doha is not just a hotel &mdash; it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.</p><p>
With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned&rsquo;s Club&mdash;our private members&rsquo; club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool&mdash;The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.</p><p></p><p><b><br>
THE ROLE:</b></p><p>
We are seeking a proactive and experienced <b>ROOMS DIVISION MANAGER</b> to oversee the daily operations of all rooms-related departments within the hotel. This role is responsible for ensuring seamless service delivery, enhancing guest satisfaction, and supporting the management in achieving operational and financial objectives across Front Office, Concierge, Housekeeping, and Wellness.</p><p></p><p><b><br>
WHAT YOU&rsquo;LL BE DOING:</b></p><ul><li>
Oversee day-to-day operations of Front Office, Guest Services, Housekeeping, and Wellness departments to ensure smooth and efficient functioning.</li><li>
Support the implementation of strategies to maximize room revenue, occupancy, and overall guest satisfaction.</li><li>
Supervise, guide, and support department supervisors and team leaders to maintain high service standards.</li><li>
Monitor guest feedback and online reviews, taking proactive measures to address concerns and improve service quality.</li><li>
Coordinate with Sales and Marketing teams to support promotions, packages, and guest engagement initiatives.</li><li>
Ensure adherence to hotel policies, safety regulations, and quality standards across all rooms division functions.</li><li>
Assist in managing departmental budgets, controlling costs, and optimizing resource allocation.</li><li>
Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.</li><li>
Handle guest concerns and escalations professionally, ensuring timely resolution.</li><li>
Foster a positive work environment, encouraging teamwork, accountability, and continuous improvement.</li></ul><p></p><p><b><br>
ABOUT YOU:</b></p><ul><li>
Bachelor&rsquo;s degree in Hospitality Management or a related field (preferred).</li><li>
Proven experience in a supervisory or managerial role within the Rooms Division of a hotel.</li><li>
Strong operational knowledge of Front Office and Housekeeping functions.</li><li>
Good understanding of revenue management principles is an advantage.</li><li>
Experience working with multicultural teams.</li><li>
Strong leadership, communication, and interpersonal skills.</li><li>
Ability to multitask and perform effectively in a fast-paced environment.</li><li>
Proficiency in hotel management systems and Microsoft Office Suite.</li><li>
Strong problem-solving skills with a guest-centric approach.</li><li>
Commitment to maintaining high standards of service and guest satisfaction.</li></ul><p></p><p><b><br>
WHAT&rsquo;S IN IT FOR YOU?</b></p><ul><li>
Tax-free salary of QAR 290,400 per year</li><li>
21 calendar days annual leave and 11 paid public holidays</li><li>
Sick leave benefits as per Qatar Labour Law</li><li>
Private Medical Insurance for self</li><li>
End of Service benefits</li><li>
Complimentary meals at Neddy&rsquo;s, our team restaurant (breakfast, lunch &amp; dinner)</li><li>
Exclusive hotel and dining rates for you, your family, and friends</li><li>
Outstanding learning, development, and career progression opportunities</li><li>
Reward and recognition programmes</li><li>
The opportunity to work in one of Doha&rsquo;s most iconic lifestyle destinations</li></ul><p></p><p><b><br>
OUR CULTURE</b></p><p>
At The Ned Doha, we go beyond celebrating diversity&mdash;we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.</p><p></p><p><b><br>
READY TO LEAD SOMETHING EXTRAORDINARY? APPLY TODAY AND JOIN US AS ROOM DIVISION MANAGER!</b></p><p>
#RoomDivisionManager #TheNedDoha</p></div></div></div></div><p></p>

Room Divison Manager

Orchid Resort Systems

<p>Job Opportunity: Front Office Manager</p><p><b>Location:</b> Doha, Qatar<br/><b>Company:</b> Orchid Resort Systems</p><p>About Us</p><p>Orchid Resort Systems is a premier hospitality solutions provider based in Doha, specializing in luxury resort management and guest experience innovation. We are committed to excellence, efficiency, and delivering world-class service. To support our operations, we are seeking an experienced <b>Front Office Manager</b> to lead our front desk team and ensure seamless guest interactions.</p><p>Role Overview</p><p>The <b>Front Office Manager</b> will be responsible for overseeing front desk operations, managing staff, and ensuring exceptional guest service. This role requires strong leadership, organizational skills, and the ability to foster a welcoming and professional environment.</p><p>Key Responsibilities</p><ul><li>Supervise and manage front office staff, including receptionists and guest service agents.</li><li>Oversee daily front desk operations, ensuring smooth check-in and check-out processes.</li><li>Handle guest inquiries, complaints, and special requests with professionalism.</li><li>Monitor occupancy levels, reservations, and room allocations.</li><li>Train and mentor front office staff to maintain service excellence.</li><li>Ensure compliance with company policies and Qatari hospitality regulations.</li><li>Collaborate with other departments to enhance guest satisfaction.</li><li>Prepare reports and updates for senior management on front office performance.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field.</li><li>4&ndash;6 years of experience in front office management or hospitality leadership roles.</li><li>Strong knowledge of hotel operations and guest service standards.</li><li>Proficiency in property management systems (Opera, Fidelio, or similar).</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluency in English; Arabic is a plus.</li></ul><p>Why Join Us?</p><ul><li>Be part of a prestigious hospitality solutions company in Doha.</li><li>Play a key role in shaping Orchid Resort Systems&rsquo; guest experience strategy.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Collaborative, innovative, and service-driven work culture.</li></ul><p>الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

IHG Hotels & Resorts

<div>
 <ul>
  <li>
   Provide upscale guest service experiences for clients throughout their stay
  </li>
  <li>
   Ensure clients are properly greeted upon their arrival
  </li>
  <li>
   Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  </li>
  <li>
   Coordinate luggage collection and storage
  </li>
  <li>
   Oversee check-in and check-out procedures, including reservations and financial transactions
  </li>
  <li>
   Promptly address guests&rsquo; requests, like in-room dining
  </li>
  <li>
   Actively listen to and resolve complaints
  </li>
  <li>
   Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  </li>
  <li>
   Coordinate and manage communication between guests and staff and follow up to ensure we resolve concerns
  </li>
  <li>
   Inform clients of our hotel services, including breakfast and dining options
  </li>
  <li>
   Promote all hotel amenities, conveniences and programs offered
  </li>
  <li>
   Manage guest relations team to ensure we comply with all standards and operating procedures
  </li>
  <li>
   Appraise team&rsquo;s performance and produce regular reports
  </li>
  <li>
   Examine daily duties, assign tasks and check on progress
  </li>
  <li>
   Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
  </li>
  <li>
   Recommend local tourist spots, including places to dine, shop and sight-see
   <br/>
   <br/>
  </li>
 </ul>
 Establish friendly relationships with regular hotel clients
 <br/>
 <br/>
 <strong>
  RESPONSIBLE BUSINESS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Make all necessary decisions when assigned under the direction of the Operations Manager.
  </li>
  <li>
   Liaison between Housekeeping, Engineering, Security, Front Desk, and the other departments within the hotel.
  </li>
  <li>
   Follow up the grooming standards of the Team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PEOPLE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee work performance of new colleagues when it comes to guest relation.
  </li>
  <li>
   Help train front desk staff, new hires on-the-job-trainees (On the Job Training) and cross-trainees.
  </li>
  <li>
   Ensure interdepartmental communication is managed effectively.
  </li>
  <li>
   Lead, motivate and develop subordinates to effectively achieve the objectives of the front office department.
  </li>
  <li>
   Identify internal training needs and develop training programs or recommend necessary training program for all subordinates.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  GENERAL
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven work experience as a Guest Relations or similar role
  </li>
  <li>
   Understanding of all hotel management best practices and relevant laws
  </li>
  <li>
   Hands-on experience with Hotel Management software (PMS)
  </li>
  <li>
   Proficiency in English; knowledge of other languages is a plus
  </li>
  <li>
   Customer service drive with outstanding communication and active listening skills
  </li>
  <li>
   Excellent problem-solving and multitasking skills
  </li>
  <li>
   Leadership skills along with the ability to motivate a team into high performance
  </li>
  <li>
   Strong sense of responsibility and a professional presentation
   <br/>
   <br/>
  </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>


Hilton

<div><p>Assistant Recreation Manager - Waldorf Astoria Doha Lusail</p><p>
An Assistant Recreation Manager is responsible for ensuring the guest experience whilst they enjoy the Hotel&rsquo;s Recreational facilities, including the pool, beach and Fitness areas. You will be responsible to monitor the guest needs and safety which is paramount to this role.<br>
</p><p><b>What will I be doing?</b></p>
<p>As an Assistant Recreation Manager, you will be responsible for;</p>
<ul><li>Assist guests their needs related to the pool / beach area</li>
<li>Respond to guest requests, comments, and concerns in a timely manner</li>
<li>Ensure cleanliness of general pool / beach area is maintained</li>
<li>Confirm guest registration prior to issuing resort property</li>
<li>Ensuring that the related policies are followed by the Recreation team</li>
<li>Monitor product inventory in order to minimize the loss of resort property</li>
<li>Supervise guests and children who are using the hotel's recreation facilities such as water slides</li>
<li>Be responsible for the health and safety requirements of the Recreation areas</li>
<li>Follow all procedures and precautions</li>
</ul><p><b>What are we looking for?</b></p>
<p>An Assistant Recreation Manager serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>High School Graduate or equivalent required</li>
<li>Must maintain a neat, clean and well-groomed appearance</li>
<li>English language skills</li>
<li>Computer knowledge</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous customer service experience</li>
<li>Previous experience supervising pool and beach operations</li>
<li>Previous experience as a certified First Aider &amp; Lifeguard</li><br>
</ul><p><br>
<b>What will it be like to work for Hilton?</b></p>
<p>The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p>
<p>We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
</p><p>We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div><p></p>

Assistant Recreation Manager - Waldorf Astoria Doha Lusail

Explore 899+ Guest services manager in Doha this May. Find roles across top companies and apply now to boost your career.

899 guest services manager jobs In Doha

Assistant Guest Relations Manager

Front Office Manager

Duty Manager

Room Divison Manager

Front Office Manager

Assistant Guest Relations Manager

Assistant Recreation Manager - Waldorf Astoria Doha Lusail