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guest services officer

SmartStay

<div>
 
 Reinventing Short-Term Renting
 
 
 
 At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back.
 
 
 
 The Role: Guest Relations Officer
 
 
 
 We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation.
 
 
 This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay.
 </li>
 <li>
 Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays.
 </li>
 <li>
 Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out.
 </li>
 <li>
 Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers.
 </li>
 <li>
 Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do.
 </li>
 <li>
 Be flexible and available to work night shifts to accommodate late-night check-ins.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special.
 </li>
 <li>
 Experience handling guest interactions that lead to positive reviews and returning guests.
 </li>
 <li>
 Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests.
 </li>
 <li>
 Comfortable working independently and taking ownership of your tasks while being part of a team.
 </li>
 <li>
 Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests.
 </li>
 <li>
 Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus.
 </li>
 <li>
 Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary with performance-based bonuses and rapid growth opportunities.
 </li>
 <li>
 Full residency sponsorship and comprehensive healthcare coverage with no co-pay.
 </li>
 <li>
 Opportunities to develop professionally and grow within a fast-growing company.
 </li>
 <li>
 A dynamic and collaborative work environment where your contributions directly influence the guest experience.
 </li>
 <li>
 A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.
 
 
 </li>
 </ul>
 
 How To Apply:
 
 
 
 If you&rsquo;re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don&rsquo;t delay. Join us to shape the future of hospitality!
</div>

Guest Relations Officer

Rich Route Home Maintenance Services

We are looking for a proactive and detail-oriented Guest Relations Officer to join our team. The ideal candidate will be responsible for managing guest communications, coordinating reservations, and ensuring all regulatory and platform requirements are met.Key Responsibilities:<ul><li>Manage guest communication across platforms (Agoda, Booking.com, Make My Trip and Others).</li><li>Handle check-in/check-out coordination and provide assistance to guests during their stay.</li><li>Manage property listings and ensure they are optimized, updated, and accurate on all platforms.</li><li>Complete guest registrations and maintain accurate records.</li><li>Coordinate with housekeeping and maintenance teams to ensure properties are guest-ready.</li><li>Handle guest feedback, inquiries, and issues professionally and efficiently.</li><li>Provide support in operations and contribute to enhancing overall guest satisfaction.</li></ul>Requirements:<ul><li>Previous experience in holiday homes, hospitality, or short-term rental management.</li><li>Strong knowledge of platforms such as Booking.com, Agoda and others.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Proficiency in MS Office and other hospitality management tools.</li><li>Strong organizational skills and attention to detail.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Growth opportunities in a dynamic and expanding company.</li><li>A collaborative and supportive work environment.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>License/Certification:<ul><li>Driving License (Preferred)</li></ul>

Guest Relation Officer with Bike License

Independent food company

<div>Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under its umbrella &ndash; SALT, Parker's, Grind, Somewhere, Public, Shalwa, Soil and Kumo.
We are presently seeking to hire a highly qualified Guest Relation Officer for SHALWA where He/She will be responsible for effective communication, promotion and maintenance of good relations with the guests. 
ESSENTIAL FUNCTIONS
<ul><li>Maintains effective communication with all related departments to ensure a smooth service delivery.</li><li>
Extends personal service and attention to all guests.</li><li>
Ensures that the guest is allocated the accommodation he/she is expecting.</li><li>
Supplies information and responds to guest queries.</li><li>
Deals promptly, efficiently and pleasantly with any queries.</li><li>
Daily printing, reviewing actioning reports.</li><li>
Establishes, promotes and maintains good public relations and enhance sales for the restaurants.</li><li>
To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li><li>
To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</li><li>
To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.</li><li>
To adhere to rules and regulations at all times.</li><li>
To report any equipment failures/problems to the Maintenance Department.</li><li>
To pass any maintenance requests to the Maintenance Department.</li><li>
To participate in any Training/Developments schemes as recommended by senior management.</li><li>
To assist the Manager in any task outlined/detailed by him/her.</li><li>
To comply with any reasonable request made by management to the best of your ability.</li><li>
To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.</li></ul></div>

Guest Relations Officer - Emiratis

Shellgrow Holiday Homes

Location: Media City, Dubai, UAECompany: A leading holiday homes and property management company in DubaiLanguages Required: English &amp; RussianJob Overview:We are looking for an experienced Concierge offering exceptional, personalized service to guests, clients, or residents. The role involves managing arrange guest check-in and check-out. The concierge ensures the comfort and satisfaction of guests by providing high-level customer service and addressing their needs in a timely and professional manner.Key Responsibilities<ul><li>Greet guests or clients upon arrival and provide a warm and professional welcome.</li><li>Provide information and recommendations about the local area, including attractions, dining, shopping, entertainment, and events.</li><li>Respond to guest inquiries promptly and offer assistance with any special needs, including room service, luggage, and arrangements.</li><li>Handle guest complaints or concerns, working to resolve them in a manner that ensures satisfaction</li><li>Ensure all guest interactions reflect the highest standard of hospitality, demonstrating empathy, professionalism, and confidentiality.</li><li>Follow up with guests to ensure satisfaction after services are provided.</li><li>Handle lost and found items, ensuring they are returned to the appropriate guest or stored according to company policy.</li><li>Resolve complaints or issues that arise during a guest&rsquo;s stay, ensuring a positive outcome.</li><li>Act as the point of contact for emergency situations, ensuring guest safety and comfort.</li></ul>Skills and Qualifications:<ul><li>Education: High school diploma or equivalent; a degree in hospitality or related field preferred.</li><li>Experience: Previous experience in a customer service or hospitality role (preferably in concierge services).</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational skills and the ability to multitask.</li><li>Ability to remain calm under pressure and handle difficult situations diplomatically.</li><li>In-depth knowledge of local area and attractions.</li><li>Proficient in computer systems, including reservation software, Microsoft Office, and communication tools.</li></ul>Languages: Fluency in Russian and English is required.Working Conditions:<ul><li>Work Hours: Flexible hours, including weekends, holidays, and evening shifts.</li><li>Physical Requirements: Ability to stand for extended periods, lift light items, and assist guests with luggage if necessary.</li><li>Environment: Typically works in a hotel lobby, office, or residential complex, interacting with guests, staff, and external vendors.</li></ul>Job Type: Full-timePay: AED6,000.00 - AED7,000.00 per monthWork Location: In person

Concierge with Personal Vehicle

Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
Key Responsibilities:<ul><li>
Represent the Sofitel brand in the hotel lobby, providing a warm, consistent, and genuine welcome to all guests and visitors.</li><li>
Act as a storyteller, sharing unique elements of the Sofitel experience and offering cultural and historical insights about the destination.</li><li>
Maintain smooth daily operations by managing administrative tasks and ensuring key information is communicated to relevant teams.</li><li>
Engage proactively with guests throughout their stay, gathering feedback and addressing needs.</li><li>
Take ownership of guest interactions, ensuring requests and follow-up actions are completed in a timely and professional manner.</li><li>
Handle guest requests, such as reservations and special services, ensuring proper follow-up and guest satisfaction.</li><li>
Welcome VIP guests, coordinating smooth check-ins, luggage delivery, and personalised service.</li><li>
Support the preparation and delivery of guest recognition programmes and special events.</li><li>
Manage guest communication before arrival, during the stay, and after departure to ensure a seamless experience.</li><li>
Build personal connections with guests, monitor arrivals and departures, and attend to individual needs throughout their stay.</li><li>
Support the Front Of House team during operational peaks, assisting with check-ins, check-outs, and lobby operations as needed.</li><li>
Coordinate with Housekeeping and Engineering to ensure VIP rooms and special setups meet expected standards before guest arrival.</li><li>
Maintain up-to-date knowledge of the ALL loyalty programme benefits and assist members in making the most of their membership.</li></ul> 

Qualifications 
Skills &amp; Qualifications:
The ideal candidate for this position will have the following experience and qualifications:<ul><li>
Friendly, approachable, and engaging, with a strong ability to connect with people from diverse backgrounds.</li><li>
Knowledgeable and passionate about hospitality, with a keen interest in travel, culture, and the local area.</li><li>
Excellent communication skills, both verbal and written, with fluency in English (additional languages are a plus).</li><li>
Works effectively as part of a team and collaborates closely with all departments to deliver a seamless guest experience.</li><li>
Previous experience in luxury hospitality, with strong interpersonal skills and a proactive approach to guest service.</li><li>
Ability to handle guest concerns with discretion, professionalism, and ownership.</li><li>
Detail-oriented, organised, and able to handle multiple tasks while maintaining a high level of professionalism.</li><li>
Adaptable and flexible, capable of working evenings, weekends, and public holidays as needed.</li><li>
Well-groomed and professional appearance.</li></ul></div>

Accor

<div><div>Company Description</div> 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.<div> 
Job Description</div> 
Key Responsibilities:<ul><li>
Represent the Sofitel brand in the hotel lobby, providing a warm, consistent, and genuine welcome to all guests and visitors.</li><li>
Act as a storyteller, sharing unique elements of the Sofitel experience and offering cultural and historical insights about the destination.</li><li>
Maintain smooth daily operations by managing administrative tasks and ensuring key information is communicated to relevant teams.</li><li>
Engage proactively with guests throughout their stay, gathering feedback and addressing needs.</li><li>
Take ownership of guest interactions, ensuring requests and follow-up actions are completed in a timely and professional manner.</li><li>
Handle guest requests, such as reservations and special services, ensuring proper follow-up and guest satisfaction.</li><li>
Welcome VIP guests, coordinating smooth check-ins, luggage delivery, and personalised service.</li><li>
Support the preparation and delivery of guest recognition programmes and special events.</li><li>
Manage guest communication before arrival, during the stay, and after departure to ensure a seamless experience.</li><li>
Build personal connections with guests, monitor arrivals and departures, and attend to individual needs throughout their stay.</li><li>
Support the Front Of House team during operational peaks, assisting with check-ins, check-outs, and lobby operations as needed.</li><li>
Coordinate with Housekeeping and Engineering to ensure VIP rooms and special setups meet expected standards before guest arrival.</li><li>
Maintain up-to-date knowledge of the ALL loyalty programme benefits and assist members in making the most of their membership.</li></ul><div> 
Qualifications</div> 
Skills &amp; Qualifications:
The ideal candidate for this position will have the following experience and qualifications:<ul><li>
Friendly, approachable, and engaging, with a strong ability to connect with people from diverse backgrounds.</li><li>
Knowledgeable and passionate about hospitality, with a keen interest in travel, culture, and the local area.</li><li>
Excellent communication skills, both verbal and written, with fluency in English (additional languages are a plus).</li><li>
Works effectively as part of a team and collaborates closely with all departments to deliver a seamless guest experience.</li><li>
Previous experience in luxury hospitality, with strong interpersonal skills and a proactive approach to guest service.</li><li>
Ability to handle guest concerns with discretion, professionalism, and ownership.</li><li>
Detail-oriented, organised, and able to handle multiple tasks while maintaining a high level of professionalism.</li><li>
Adaptable and flexible, capable of working evenings, weekends, and public holidays as needed.</li><li>
Well-groomed and professional appearance.</li></ul></div>

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.<div> 
Job Description</div> 
<ul><li>
Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</li><li>
Ensure all members consistently receive all benefits, and repeat guests and other VIP&rsquo;s receive special recognition and service</li><li>
Meet and greet VIP guests personally</li><li>
Liaise closely with Concierge, Butler and Raffles Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</li><li>
Maintain close contact with Airport Concierge for new arrivals and departures</li><li>
Update and maintain repeat guest history system</li><li>
Promote Inter-Hotel sales and in-house facilities</li><li>
Send prepared welcome cards and amenities to room prior to guest arrival</li><li>
Attend to special requests by guests</li><li>
Handle guest complaints and refer them as necessary, follow up on corrective action</li><li>
Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests</li><li>
Prepare requisitions for amenities on a timely basis</li><li>
Participate in regular meetings for all Guest Relations team members, Butlers and Raffles Club staff to facilitate communications and smooth operations</li><li>
Adhere to OH&amp;S policies and procedures</li><li>
Performs related duties and special projects assigned</li></ul><div> 
Qualifications</div> 
<ul><li>
Degree from School for Tourism &amp; Hotel Management</li><li>
Minimum 1 year Guest Relations experience preferably in a four or five-star hotel</li></ul>
PERSONAL ATTRIBUTES<ul><li>
Oral and written fluency in English, fluency in Russian language is an advantage</li><li>
Able to develop rapport with colleagues and management staff</li><li>
Ability to work cohesively with co-workers as part of a multi-cultural team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Ability to promote positive relations with guests and patrons</li><li>
Able to exercise good judgment with difficult guests</li></ul><div> 
Additional Information</div></div>

Explore 3576+ Guest services officer in Dubai this October. Find roles across top companies and apply now to boost your career.

3576 guest services officer jobs IN Dubai

Guest Relations Officer

Guest Relation Officer with Bike License

Guest Relations Officer - Emiratis

Concierge with Personal Vehicle

Guest Relations Officer

Guest Relations Officer

Guest Relations Officer