administrative assistant

hr manager

hr executive

administration assistant

assistant hr manager

guest services officer

Sofitel

<div><b>Company Description</b><p><br>
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><p>
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.</p><p>
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.</p><p>
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><b><br>
Job Description</b><br>
<ul><li>
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.</li><li>
Verify guest preferences, ensuring that room assignments and special requests are met.</li><li>
Offer a seamless departure process by handling check-out swiftly, ensuring all accounts are accurately settled.</li><li>
Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.</li><li>
Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.</li><li>
Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.</li><li>
Accurately manage room assignments and keep guest profiles updated.</li><li>
Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.</li><li>
Resolve billing discrepancies with efficiency, providing clarity on charges as needed.</li><li>
Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.</li><li>
Keep the reservations system up-to-date, ensuring accuracy and maximizing room occupancy.</li><li>
Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last-minute changes.</li><li>
Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.</li><li>
Proactively anticipate guest needs and provide personalized service, such as arranging surprise amenities or requests for special occasions.</li><li>
Maintain thorough knowledge of hotel amenities, services, and operational procedures to provide accurate information to guests.</li><li>
Stay informed about local attractions, restaurants, and events, and provide informed recommendations to enhance guests&rsquo; stays.</li><li>
Work cohesively with other departments such as Housekeeping, Engineering, and F&amp;B to address guest needs and resolve any service issues.</li><li>
Assist team members during peak hours and high-demand periods, maintaining a calm and professional demeanor.</li><li>
Ensure the front desk area is clean, organized, and welcoming at all times.</li><li>
Handle administrative tasks such as filing, sorting, and data entry as needed.</li><li>
Follow hotel policies, procedures, and safety standards, ensuring the well-being of guests and team members.</li><li>
Monitor security systems and report any suspicious activity or safety concerns to appropriate departments.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Previous experience in hospitality or customer service, preferably in a luxury hotel or 5-star environment.</li><li>
Experience with property management systems (PMS) or hotel reservation software is highly preferred.</li><li>
Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.</li><li>
Strong multitasking abilities and the capacity to handle high-pressure situations.</li><li>
Problem-solving skills with the ability to find creative solutions to guest concerns.</li><li>
Exceptional attention to detail, ensuring high standards of service and accuracy in billing and room assignments.</li><li>
High school diploma or equivalent required; a degree in hospitality management or related fields is a plus.</li><li>
Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage.</li><li>
Experience using property management systems (PMS), reservations software, and basic office software (Word, Excel, Outlook).</li><li>
Ability to operate hotel phone systems, fax, and other office equipment.</li></ul></div>

Guest Services Officer - Night Shift (Arabic Speaker)

IIQAF

<div><p><b>Location:</b> Dubai, UAE<br>
<b>Industry:</b> Construction<br>
<b>Job Type:</b> Full-Time<br>
<b>Salary:</b> <b>AED 7,500 &ndash; AED 8,000 per month</b></p>
<h3 class="jobSectionHeader"><b>Job Overview</b></h3>
<p>IIQAF Group is seeking a professional and customer-focused <b>Guest Relations Officer</b> to manage client interaction and front-facing services within our <b>construction projects and corporate offices in Dubai</b>. The ideal candidate will act as the primary point of contact for visitors, clients, contractors, and stakeholders, ensuring a positive and professional company image.</p>
<p>This role is ideal for candidates searching for <b>Guest Relations Officer jobs in Dubai</b>, <b>Client Relations Officer UAE</b>, <b>Front Office Construction jobs</b>, or <b>Customer Service Officer &ndash; Construction Industry</b>.</p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Greet and assist <b>clients, visitors, contractors, and stakeholders</b> professionally</li><li>
Manage front desk operations and <b>corporate reception activities</b></li><li>
Handle <b>client inquiries, complaints, and service requests</b> efficiently</li><li>
Coordinate meetings between <b>project managers, engineers, and clients</b></li><li>
Maintain visitor logs, access records, and site entry documentation</li><li>
Support <b>customer satisfaction initiatives and client relationship management</b></li><li>
Assist in organizing corporate events, project meetings, and site visits</li><li>
Ensure compliance with <b>company policies and site security procedures</b></li></ul>
<h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h3>
<ul><li>Proven experience as a <b>Guest Relations Officer, Client Relations Officer, or Front Office Executive</b></li><li>
Background in <b>construction, real estate, or corporate environments preferred</b></li><li>
Excellent <b>communication and interpersonal skills</b></li><li>
Strong problem-solving and customer service abilities</li><li>
Professional appearance and presentation skills</li><li>
Ability to handle high-profile clients and VIP visitors</li></ul>
<h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Experience in <b>construction project offices or developer companies in UAE</b></li><li>
Knowledge of <b>CRM systems and customer service tools</b></li><li>
Multilingual skills (Arabic is an advantage)</li></ul>
<h3 class="jobSectionHeader"><b>Why Join IIQAF Group</b></h3>
<ul><li>Competitive salary: <b>AED 7,500 &ndash; AED 8,000 per month</b></li><li>
Professional corporate role within Dubai&rsquo;s growing <b>construction sector</b></li><li>
Opportunity to work with high-profile projects and clients</li><li>
Career growth in <b>client relations and corporate services</b></li><li>
Structured and supportive work environment</li></ul></div>

Guest Relations Officer

TASC Outsourcing

<div>
 <ul>
  <li>
   <strong>
    Role - Guest Relations Officer
   </strong>
  </li>
  <li>
   <strong>
    Location - Across Dubai
   </strong>
  </li>
  <li>
   <strong>
    Salary - 3000-4000 AED+Transportation
   </strong>
  </li>
  <li>
   <strong>
    Type - Outsourced
   </strong>
  </li>
  <li>
   <strong>
    Contract - Long Term
   </strong>
  </li>
  <li>
   <strong>
    Working days/Time - 6 days working(Rotational Shift)Night Shift
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  Customer Engagement
 </p>
 <ul>
  <li>
   Approach and engage customers to promote games and activities.
  </li>
  <li>
   Explain game rules, features, and prize structures clearly.
  </li>
  <li>
   Encourage participation and upsell gaming packages or promotions.
  </li>
 </ul>
 <p>
  Sales &amp; Promotion
 </p>
 <ul>
  <li>
   Achieve daily participation and revenue targets.
  </li>
  <li>
   Promote ongoing offers, events, and loyalty programs.
  </li>
  <li>
   Assist in promotional campaigns and special events.
  </li>
 </ul>
 <p>
  Operational Support
 </p>
 <ul>
  <li>
   Ensure gaming areas are clean, organized, and visually appealing.
  </li>
  <li>
   Support basic setup and monitoring of gaming stations.
  </li>
  <li>
   Coordinate with the operations team to ensure smooth functioning of games.
  </li>
 </ul>
 <p>
  Customer Service
 </p>
 <ul>
  <li>
   Address customer inquiries and provide assistance when required.
  </li>
  <li>
   Handle minor concerns professionally and escalate issues if needed.
  </li>
  <li>
   Ensure customers have a positive and memorable experience.
  </li>
 </ul>
 <p>
  Regards
 </p>
 <p>
  TASC Recruitment Team
 </p>
</div>


Aurora Stays Holiday Homes Rental LLC

<p><b>About the role:</b><br/>We are looking for an experienced <b>Guest Experience Manager</b> to join our growing holiday homes company in Dubai. The ideal candidate has hospitality experience, excellent communication skills, and a passion for delivering 5-star guest service.</p><p><b>Responsibilities:</b></p><ul><li>Handle guest communication on WhatsApp</li><li>Coordinate check-ins and check-outs</li><li>Inspect apartments to ensure guest readiness</li><li>Resolve guest issues quickly and professionally</li><li>Communicate with cleaning and maintenance teams</li><li>Manage guest reviews and maintain high ratings</li><li>Prepare welcome packs and special arrangements</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1 year experience in Dubai holiday homes</li><li>Excellent English communication (Arabic or other languages is a plus)</li><li>Presentable and professional appearance</li><li>Organized and detail-oriented</li><li>Flexible schedule (including weekends/holidays)</li><li>UAE driving license</li><li>Knowledge of Airbnb / Booking.com / PMS systems preferred</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary + bonuses</li><li>Growth and promotion opportunities</li><li>Friendly and dynamic work environment</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai. If you don't have relevant experience, please don't apply.</li><li>Please answer all questions listed. If you don't have relevant experience, please don't apply to this job. Thank you</li></ul><p>Experience:</p><ul><li>Holiday Homes (in Dubai): 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li></ul><p>License/Certification:</p><ul><li>UAE driving license (Preferred)</li></ul>

Guest Experience Officer – Holiday Homes (Dubai)

<p><b>Holiday Homes Manager &amp; Guest Relations Officer </b></p><p><b>About Aurora:</b><br/>Aurora is a premier holiday homes company in the heart of Dubai. We are dedicated to delivering impeccable short-term rental experiences, making every guest feel right at home while introducing them to the unique charm of Dubai.</p><p><b>Responsibilities:</b></p><p><b>Operations &amp; Management</b>: Oversee the daily operations of our holiday homes, ensuring properties are in pristine condition and meet Aurora's high standards.</p><p><b>Guest Relations</b>: Act as the primary contact for guests. Assist them with any requests, questions, or concerns before, during, and after their stay. Provide detailed information about our properties, services, and the local area. Handle complaints and issues, ensuring guest satisfaction and upholding the company's reputation. Keep records of guest interactions, transactions, comments, and complaints. Promote and upsell additional services and experiences offered by Aurora.</p><p><b>Booking &amp; Reservations</b>: Manage all aspects of bookings using property management software and ensure smooth check-ins and check-outs.</p><p><b>Feedback Handling</b>: Monitor guest feedback, address concerns promptly, and implement measures to improve guest satisfaction.</p><p><b>Team Collaboration</b>: Work closely with housekeeping, maintenance, and other teams to ensure the optimal guest experience. Schedule and supervise cleaning tasks for changeovers.</p><p><b>The ideal candidate will have the following:</b></p><ul><li>Previous experience in holiday home management, guest relations, or a similar role in the hospitality sector. (required)</li><li>Outstanding organizational, leadership, and customer service skills.</li><li>Proficient in using property management software.</li><li>Exceptional communication skills in English; knowledge of additional languages is a bonus.</li><li>Familiarity with Dubai's attractions, culture, and local hotspots.</li><li>Problem-solving attitude, with the ability to gracefully manage challenging situations.</li><li>Flexible mindset, holiday homes business operates on a 24/7 basis. (day offs are provided)</li><li>UAE driving license (required)</li><li>Own car (preferred, but not required)</li></ul><p><b>What We Offer at Aurora:</b></p><p><b>Competitive Salary</b>: A market-aligned compensation package that recognizes your experience and skills.</p><p><b>Flexible Work Schedule</b>: The possibility for flexible working hours ensuring a work-life balance.</p><p><b>Career Growth</b>: Opportunities for personal and professional development in a rapidly-growing company.</p><p><b>Dynamic Work Environment</b>: A diverse and inclusive work culture where innovation is encouraged and efforts are celebrated.</p><p><b>Training Programs</b>: Access to training sessions, workshops, and seminars to enhance job-related skills.</p><p><b>Team Building</b>: Regular team outings, dinners, and events to foster teamwork.</p><p><b>Strategic Location</b>: Work in the heart of Dubai, close to public transport and major attractions.</p><p><b>Supportive Management</b>: A management team that prioritizes employee well-being, feedback, and continuous improvement.</p><p><b>Vacation &amp; Time Off</b>: Generous annual leave policy, including holidays, sick leave, and personal days.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai.</li><li>Did you answer all questions listed? If you don't have relevant experience please don't apply.</li></ul><p>Experience:</p><ul><li>Holiday Homes (in Dubai): 3 years (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li></ul><p>License/Certification:</p><ul><li>UAE driving license (Preferred)</li></ul>

Holiday Homes Guest Relations Officer

AW Rostamani

<div></div><div><div><div><div><div><div><div><i>At AWR Group, we are at work for a planet that prospers A world that serves all generations
</i></div><div><i>those of today, and those yet to come We&rsquo;re a group of companies, transforming businesses of today and building purposeful ventures for the future Our greatest endeavour is to enhance the lives of all generations we touch We are AWR Group We embrace generation next<br>
</i></div><div></div><div><b>Job purpose: </b>( <i>Use one or two sentences to state the major purpose, objective or function of the position and the end result it is intended to accomplish)<br>
</i></div><div></div><div>To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all the customers, with the key aim of retaining and attracting new customers<br>
</div><div></div><div><b>Job responsibilities: </b>( <i>These are the </i><i>fundamental job duties regularly performed by the employee in the position)<br>
</i></div><div></div><div>&middot; Greet and welcome customers confidently and professional manner
</div><div>&middot; Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments
</div><div>&middot; Assisting the customers till a sales consultant becomes available
</div><div>&middot; Contacting the customers after two days of their visit to ensure maintaining high level of customer service
</div><div>&middot; Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis
</div><div>&middot; Create the lead in Salesforce and transfer to the sales consultant
</div><div>&middot; Ensure all leads are converted and report to the manager
</div><div>&middot; Creating Leads from Telephone Inquiries and send it to the Sales Team
</div><div>&middot; To ensure all incoming calls gets answered within three rings
</div><div>&middot; To ensure all calls will be transferred to the right person within 45 seconds
</div><div>&middot; Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required
</div><div>&middot; Be alerted to any untoward activities occurring in the showroom, etc and report accordingly
</div><div>&middot; Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report &ndash; (Daily)
</div><div>&middot; Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles &amp; updating the ageing report &ndash; (weekly/biweekly)
</div><div>&middot; Support the Delivery in charge in conducting a physical stock check &ndash; (Weekly)
</div><div>&middot; Support the Delivery in charge/Manager in maintaining &amp; handling test drives (Daily)
</div><div>&middot; Support in keeping records of maintenance of Test drive vehicles
</div><div>&middot; Preparation in support of test drives to Sales Executive&rsquo;s
</div><div>&middot; Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis (Daily)
</div><div>&middot; Assist in obtaining the required maintenance and support suppliers
</div><div>&middot; Keep a stock inventory of supplies and report to line manager accordingly<br>
</div><div></div><p><i>The above statements are intended to describe the general nature and level of work performed by people assigned to this job function They are not intended to be construed as an exhaustive list of all job duties performed Management reserves the right to revise or amend duties at any time<br>
</i></p><div></div><div><b>Educational Qualification
</b></div><div><i>(Consider Education/Experience type and minimum level; Special skills; Certifications and licenses etc)<br>
</i></div><div></div><div>&middot; High school diploma or equivalent; a degree in hospitality, business, or related field is a plus<br>
</div><div></div><div><b>Work Experience
</b></div><div><i>(Consider work experience requirement to do the job; x of years)<br>
</i></div><div></div><div>&middot; Minimum 1-3 year of work experience in the similar role<br>
</div><div></div><div><b>Competencies
</b></div><div><i>(Consider certain technical skills to do the job, Analytical Skills, Persuasives, Strategic Thinking etc)<br>
</i></div><div></div><div>&middot; Proven experience in customer service, preferably in a showroom, retail, or hospitality setting
</div><div>&middot; Strong communication and interpersonal skills
</div><div>&middot; Excellent organizational skills and attention to detail
</div><div>&middot; Ability to work under pressure and handle multiple tasks
</div><div>&middot; A professional and friendly demeanor with a focus on customer satisfaction
</div>Proficiency in Microsoft Office and showroom management software (preferred)<br>
<ul><li>
</li></ul><div></div><div><b>Languages
</b></div><div>&middot; English, Arabic is desirable</div></div></div></div></div></div></div><div></div>
<br><div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.<br>
</div><div></div><br>
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.<br>
</div><div></div><br>
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.<br>
</div><div></div><br>
<div>For more information, visit www.awrostamani.com .</div></div>
<br><div><p>AWR Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me.
</p><p>Rooted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group&rsquo;s commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region.
</p><p>For more information, visit www.awrostamani.com .</p></div>

Guest Relation Officer

The First Group Hospitality

<div>Overview:
<div>
Be part of an iconic hospitality landmark</div><div></div><div><br>
Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.</div><div></div><div><br>
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for <i>Best International Hotel Architecture</i> and <i>Best Hotel Architecture Arabia</i>. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.</div><div></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
The position of Security Supervisor is responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets under the guidance of the Chief Security Officer. S/he assists in coordinating the Security operations of the hotel in line with Wyndham standards to ensure maximum efficiency and guest satisfaction and promotes the desired work culture.</div><br>
<p></p><ul><li>
Have a thorough understanding and knowledge of all hotel related services and products, have the ability to make recommendations to hotel guests and employees.</li><li>
Perform all tasks consistently in line with the Hotel standards and adhere to all Hotel rules and procedures and the UAE legal requirements.</li><li>
Manage in the absence of the Chief Security Officer the department according to the established standards providing a safe, secure, courteous, professional, efficient and flexible service at all times, following the Hotel Standards of Performance</li><li>
Perform minimum one patrol per each shift of all areas of the property to observe and report any irregularities to CSO.</li><li>
Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, security grooming and key control
</li><li>Maintain proper and accurate records of all documents to include Security Log, Incident Report, Key Control, Lost and Found ,Quarantine list, Visitor Passes and gate pass.</li><li>
Handle investigation and make unbiased incident report on all claims involving thefts, accidents, injury, property damage, vandalism and trespassing from either guests, visitors or employees to the Management.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Minimum Five years experience in security feild</li><li>
Holding Valid Secruity supervisor lisence - SIRA</li><li>
Extensive knowledge of security protocol and procedures.</li><li>
Excellent management and supervisory skills.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to provide training on security policies and procedures.</li><li>
Ability to work with confidential and classified information.</li><li>
any other training or certifications related security is advantage.</li></ul></div>

Security Supervisor

Explore 866+ Guest services officer in Dubai this February. Find roles across top companies and apply now to boost your career.

866 guest services officer jobs In Dubai

Guest Services Officer - Night Shift (Arabic Speaker)

Guest Relations Officer

Guest Relations Officer

Guest Experience Officer – Holiday Homes (Dubai)

Holiday Homes Guest Relations Officer

Guest Relation Officer

Security Supervisor