receptionist

housekeeping attendant

hostess

guest service agent

customer service executive

guest services officer

Hyatt Regency

Overview Guest Service Officer - Front Desk at Hyatt Regency Dubai Creek Heights. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. You will be responsible to provide an excellent and consistent level of service to your customers. Knowledge about ISO 14001 is an added advantage. Qualifications Diploma/qualification in Hospitality or Tourism Management Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Management and Manufacturing</li></ul> Industries <ul><li>Hospitality</li></ul><img src="https://www.jobg8.com/Tracking.aspx?GNl9oJpztr8A8XOZqs5ChvqA5VAEUqTDk" width="0" height="0" />

Guest Service Officer- Front Desk

Deluxe Holiday Homes

<div>Deluxe Holiday Homes is Dubai&rsquo;s leading vacation rental management firm, offering an extensive range of services including vacation rentals, property management, real estate brokerage, and more. We manage over 700 properties and employ a dedicated team of over 240 professionals, driven by innovation, professionalism, and excellence. 
About the role:
As a Guest Relations Officer you will be responsible for ensuring an exceptional guest experience by offering personalized service, handling requests, resolving complaints, and acting as a liaison between guests and various departments. They are also tasked with maintaining high levels of guest satisfaction and fostering a welcoming atmosphere. 
Responsibilities<ul><li>
Direct communications with guests before arrival to coordinate a smooth check-in;</li><li>
Welcome guests during check-in and giving a fond farewell to guest while checkout;</li><li>
Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest;</li><li>
Should possess detailed information about the Apartment/Villa, location attractions and city;</li><li>
Maintain up-to date information on arrivals, departures and apartment condition;</li><li>
Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles;</li><li>
Upselling of available services such as City tours, Breakfast delivery, Airport drop off and many more plays a crucial part;</li><li>
Perform basic cashier activities as and when required for collecting/refunding to the guests;</li><li>
Give proper and complete handover to the next shift;</li><li>
Follow the house rules and policies laid down by the management;</li><li>
Conduct pre-arrival, post-departure, initial, on-request and any type of other property inspection and report when required;</li><li>
Do other tasks such as viewings, key activation/deactivation, property visits, inspections, transporting, etc when required.</li></ul> 
Benefits:<ul><li>
Competitive Salary Package.</li><li>
Employment visa &amp; Medical Insurance Plan.</li><li>
Air Ticket Allowance.</li><li>
Parking, Fuel, Salik allowances.</li><li>
Annual Paid leave.</li><li>
A great working environment.</li><li>
Comprehensive training and support.</li><li>
Opportunity to work with multi-cultural environment.</li></ul> 
Requirements:<ul><li>
High school diploma or equivalent required. A degree in hospitality management or a related field is preferred.</li><li>
At least 2-4 years of experience in a guest relations, front office, or hospitality role.</li><li>
Proficiency in English and Arabic is required. Additional languages are a plus.</li><li>
Strong communication and interpersonal skills, with a passion for delivering excellent customer service.</li><li>
Ability to resolve guest issues quickly and efficiently while maintaining professionalism.</li><li>
Ensure all guest needs and requests are met to the highest standard.</li><li>
Familiarity with hotel management software and CRM systems.</li><li>
Ability to work collaboratively with other departments and support colleagues when necessary.</li><li>
Willingness to work in a dynamic and fast-paced environment, including nights, weekends, and holidays.</li><li>
Must be having UAE Driving license and Personal Car</li></ul> 
If you believe you're a perfect fit for the opportunity to collaborate with Deluxe Holiday Homes, we encourage you to apply and join our team.</div>

Guest Relations Officer -GRO (With valid UAE Driving License)

Sofitel

Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionGuest Service Officer - ReceptionFirst impressions are everything! As a Guest Service Officer - Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What You Will Be DoingGreet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-sellingCoordinate with other departments to fulfill guest needs and resolve issuesMaintain accurate guest records and room status informationQualificationsYour experience and skills include:Service focused personality is essential; experience is an assetDiploma or degree in vocational hospitality or Room DivisionPrior experience working with Opera or a related systemFluency in English; additional languages are a plus

Guest Service Officer -Reception

Hyatt Regency Dubai Cree...

The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.You will be responsible to provide an excellent and consistent level of service to your customers.QualificationsDiploma/qualification in Hospitality or Tourism Management

Overview The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. You will be responsible to provide an excellent and consistent level of service to your customers. Knowledge about ISO 14001 is an added advantage. Qualifications Diploma/qualification in Hospitality or Tourism Management. Languages required: English and Russian. Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Management and Manufacturing</li></ul> Industries <ul><li>Hospitality</li></ul><img src="https://www.jobg8.com/Tracking.aspx?zVcfVDlfDot0AhjUAVu7BC4uXhjr45P1s" width="0" height="0" />

Guest Service Officer- Front Desk (Russian speaking)

ACCOR

<div>Job Description</div> <ul> <li>Acts as Supervisor in all aspects of the Front Lobby</li> <li>Supports and assists Front Office personnel in all Front Office Departments (Guest Relations, Concierge, Bell Desk and Front Desk), along with other hotel departments</li> </ul> <ul> <li>Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction</li> <li>Conduct routine inspections of the Front Office (entrance, bell, and public areas) and take immediate actions to correct any deficiencies</li> <li>Knowledgeable about the City of Dubai, on-going events and history, all areas in the Hotel and the Hotel history, and includes information about the hotel, city and history whenever welcoming a guest and creates a unique experience</li> <li>Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.</li> <li>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li> <li>Knowledgeable about the SOPs.</li> <li>Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; field guest complaints conduct research and resolve and negotiate solutions</li> <li>Communicate pertinent guest information to designated departments/personnel (i.e., special requests and amenity delivery)</li> <li>Provide guest room tours and escort VIPs and other guests to guest rooms</li> <li>Inspect guest rooms before their arrival.</li> <li>Handles requests for late checkouts according to established hotel procedures</li> </ul> <ul> <li>Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information</li> <li>Ensure all Front Office staff is properly trained including service expectations, hotel facilities and services, local directions, safety procedures, etc. and have the tools and equipment needed to effectively carry out their job functions.</li> </ul>

Guest Experience Officer

Landmark Hotels & Suites

1. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time2. Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up3. Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and packages are delivered to the guest room. Assist at the Business center, as and when required.4. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.5. Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.6. Follow up with Bell desk regards shuttle Bus services, etc.7. Daily courteous calls to VIP rooms, so too with other guests.8. Report any unusual occurrences.9. Ensure the cleanliness and neatness of front office area.10. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel situation, occupancy, functions, groups, VIPs.11. Re announce VIP rooms to Housekeeping and F&amp;B departments.12. Check if all departure details for the day have been taken, as well as for the next day. Closely monitor guest comments on online channels and social media and respond to guest comments.13. Ensure the hotel&rsquo;s online ratings externally on Trip Advisor, Booking.com, Agoda, Expedia, etc. &amp; internally on Market Matrix are improved constantly by preparing and implementing necessary action plans to reduce negative guest comments.14. Come up with innovative ideas for guest recovery.15. Speak to in-house guests and record list of happy guests staying in the hotel and encourage them to give positive reviews upon their return.16. To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays. Check VIP rooms after amenities are placed.17. File daily guest relations report and documents systematically.18. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.19. Assumes responsibility of Duty Manager when scheduled to do so.<ul><li>To be able to perform any additional scope of duties if requested by the Management.</li><li>To attend the mandatory External and Internal training and following the company training policy.</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Job Types: Full-time, Permanent

Guest Relation Officer

Explore 4793+ Guest services officer in Dubai this October. Find roles across top companies and apply now to boost your career.

4793 guest services officer jobs IN Dubai

Guest Service Officer- Front Desk

Guest Relations Officer -GRO (With valid UAE Driving License)

Guest Service Officer -Reception

Guest Service Officer- Front Desk

Guest Service Officer- Front Desk (Russian speaking)

Guest Experience Officer

Guest Relation Officer