housekeeping attendant

receptionist

safety officer

customer service representative Jobs in Dubai

customer service representative

front office supervisor

guest services officer

Hyatt

<div><div><p>Summary</p><div><p>
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer - Front Office is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.</p></div></div><div><p>
Qualifications</p><div><p>
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.</p></div></div></div>

GUEST SERVICES OFFICER - FRONT OFFICE

Andaz

<div><div><p>Summary</p><div><div><div>
As a Guest Service Officer - Reservation, you are responsible for providing professional and customer-focused service to our guests, ensuring a memorable Andaz experience. You are expected to contribute positively towards the smooth and efficient day-to-day operation of the reservation department and guest services to successfully achieve departmental goals.</div></div><br>
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Qualifications</p><div><div><div>
Diploma/qualification in Hospitality or Tourism Management<br>
Excellent English communications on both verbal and writing skills<br>
Well versed with Opera system are beneficial</div></div></div></div></div>

GUEST SERVICE OFFICER-RESERVATIONS

Landmark Hotels & Suites

<p>1. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</p><p>2. Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up</p><p>3. Handle issuance of guest room key cards and ensure effective control for guest security.<br/>Ensure that all messages, mails and packages are delivered to the guest room.<br/>Assist at the Business center, as and when required.</p><p>4. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</p><p>5. Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.</p><p>6. Follow up with Bell desk regards shuttle Bus services, etc.</p><p>7. Daily courteous calls to VIP rooms, so too with other guests.</p><p>8. Report any unusual occurrences.</p><p>9. Ensure the cleanliness and neatness of front office area.</p><p>10. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel situation, occupancy, functions, groups, VIPs.</p><p>11. Re announce VIP rooms to Housekeeping and F&amp;B departments.</p><p>12. Check if all departure details for the day have been taken, as well as for the next day.<br/>Closely monitor guest comments on online channels and social media and respond to guest comments.</p><p>13. Ensure the hotel&rsquo;s online ratings externally on Trip Advisor, Booking.com, Agoda, Expedia, etc. &amp; internally on Market Matrix are improved constantly by preparing and implementing necessary action plans to reduce negative guest comments.</p><p>14. Come up with innovative ideas for guest recovery.</p><p>15. Speak to in-house guests and record list of happy guests staying in the hotel and encourage them to give positive reviews upon their return.</p><p>16. To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.<br/>Check VIP rooms after amenities are placed.</p><p>17. File daily guest relations report and documents systematically.</p><p>18. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</p><p>19. Assumes responsibility of Duty Manager when scheduled to do so.</p><ul><li>To be able to perform any additional scope of duties if requested by the Management.</li><li>To attend the mandatory External and Internal training and following the company training policy.</li></ul><p>Job Types: Full-time, Permanent</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Job Types: Full-time, Permanent</p>

Guest Relation Officer

AraBnB Vacation Home Rentals

<p>&#10024; Key Responsibilities&#10024;</p><p>&#10024;Guest Experience</p><p>Conduct smooth in-person check-ins and check-outs</p><p>Assist guests with luggage, access, parking guidance, and basic orientation</p><p>Respond professionally and promptly to guest needs and on-site questions</p><p>Represent the Arabnb Homes brand with excellent communication and hospitality</p><p>&#10024;Property Operations</p><p>Perform scheduled inventory checks in all apartments (linens, amenities, supplies)</p><p>Install and replace items such as name plates, diffusers, decor pieces, basic fixtures</p><p>Support maintenance visits and coordinate with our in-house technician</p><p>Conduct basic troubleshooting (WiFi resets, simple fixes, lock issues, etc.)</p><p>&#10024;Quality Control</p><p>Inspect apartments after cleaning to ensure Arabnb Homes&rsquo; standards</p><p>Report damages, missing items, or cleanliness issues</p><p>Verify that linens, toiletries, and amenities are correctly stocked</p><p>Ensure apartments remain guest-ready at all times</p><p>&#10024;Logistics &amp; Coordination&#10024;</p><p>Pickup and drop-off of items between units</p><p>Assist the operations manager with daily tasks</p><p>Update task trackers and maintain consistent communication</p><p>Ensure smooth coordination between cleaning teams, maintenance, and VAs</p><p>&#10024; Requirements</p><p>Strong English communication (spoken &amp; written)</p><p>Professional and friendly guest-facing attitude</p><p>Proactive, reliable, and able to work independently</p><p>Basic knowledge of maintenance or willingness to learn</p><p>Valid UAE driving license + familiarity with Dubai roads</p><p>Previous experience in hospitality, customer service, or Airbnb preferred</p><p>&#11088; What We Offer</p><p>Competitive salary (5,000&ndash;6,000 AED)</p><p>Work visa &amp; benefits</p><p>A growing company with strong career development potential</p><p>Supportive team environment</p><p>Opportunities to learn hospitality operations at a professional level</p><p>&#10024;Language:</p><ul><li>English&ndash;Arabic bilingual proficiency is required.</li></ul><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED6,000.00 per month</p>

Guest Relations Officer

Accor

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><b><br>
Job Description</b><p><br>
Key Objectives</p><p><b>
1. Significantly Improve Booking.com Score</b></p><p>
Booking.com scores strongly influence our visibility, ranking, and revenue. A dedicated Guest Relations Team will:</p><ul><li>
Manage all Booking.com pre-arrival communication, ensuring guest requests and expectations are addressed before arrival.</li><li>
Conduct personalized welcome and follow-up interactions with Booking.com guests to reduce the risk of negative reviews.</li><li>
Implement a daily recovery plan to address issues immediately&mdash;before they escalate to online complaints.</li><li>
Ensure post-stay messaging is done professionally to encourage positive reviews and strengthen our online reputation.</li><li>
Monitor daily Booking.com comments, categorize issues, and coordinate with departments for quick actions that directly improve the score.</li></ul><p><b>
2. Full Ownership of Guest Satisfaction Across Both Hotels</b></p><p>
The team will:</p><ul><li>
Oversee arrival experience, lobby presence, and first impressions, which greatly influence guest sentiment.</li><li>
Manage real-time service recovery, maintaining a high presence in public areas and guest floors to detect issues early.</li><li>
Track and resolve guest complaints, ensuring every concern is closed with proper follow-up.</li><li>
Coordinate with Operations, Housekeeping, and Engineering to minimize repetitive service gaps.</li></ul><p><b>
3. Enhance Loyalty &amp; Member Experience</b></p><p>
Loyalty members expect a higher level of recognition and personalization. The team will:</p><ul><li>
Handle VIP &amp; loyalty arrival preparation, ensuring rooms, amenities, and preferences are perfectly aligned.</li><li>
Provide consistent communication with ALL and Accor loyalty members, ensuring they feel recognized and valued.</li><li>
Monitor member satisfaction scores, focusing on repeat guests and their preferences.</li><li>
Conduct daily briefings to identify expected loyalty arrivals and ensure their stay experience exceeds expectations.</li></ul><br>
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Qualifications</b><ul><li><p><br>
Knows standard cash handling procedures and knowledge of computerized cash register systems.</p></li><li><p>
Must be fluent in English.</p></li><li><p>
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.</p></li><li><p>
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.</p></li><li><p>
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.</p></li><li><p>
Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.</p></li><li><p>
Must pass a background check.</p></li></ul><p>
Education/Formal Training</p><ul><li><p>
High School diploma or equivalent</p></li></ul><p>
Experience</p><ul><li><p>
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.</p></li></ul></div><p></p>

AW Rostamani

<div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.<br>
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<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.<br>
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<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.<br>
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<div>For more information, visit www.awrostamani.com .</div></div>
<br><div><div>AWR Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me.<br>
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<div>Rooted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group&rsquo;s commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region.<br>
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<div>For more information, visit www.awrostamani.com .</div></div>

Guest Relations officer

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

<p>Get AI-powered advice on this job and more exclusive features.</p><p><strong>Company Overview<br><br></strong>Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!</p><p><strong>Company Overview<br><br></strong>Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!<br><br><strong>Role Responsibilities<br><br></strong><ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities.<br><br></li></ul><strong>Join Our Team<br><br></strong>If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences!<br><br>Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration</p> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul><p>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2x</p><p>Get notified about new Customer Service Representative jobs in <strong>Dubai, Dubai, United Arab Emirates</strong>.</p> Customer Service Executive (1-Year Contract) Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam Customer Care Support (Internship)- Dubai, UAE Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem <p>Dubai, Dubai, United Arab Emirates 5 hours ago</p> Virtual Customer Service Executive - Emiratized Role <p>Dubai, Dubai, United Arab Emirates 7 hours ago</p> Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker) Customer Support & Services Junior Officer Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Qasr Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) Guest Experience Agent (Guest Relations Agent) <p>Dubai, Dubai, United Arab Emirates 12 hours ago</p> Customer Service Officer-Corporate Office <p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Customer Services Representative

Explore 3426+ Guest services officer in Dubai this December. Find roles across top companies and apply now to boost your career.

3426 guest services officer jobs IN Dubai

GUEST SERVICES OFFICER - FRONT OFFICE

GUEST SERVICE OFFICER-RESERVATIONS

Guest Relation Officer

Guest Relations Officer

Guest Relations Officer

Guest Relations officer

Customer Services Representative