housekeeping supervisor

restaurant manager

restaurant supervisor

reservations agent

supervisor

guest services supervisor

Inspire Management Training Center

Seeking an experienced Guest Relations Supervisor (Female) with a strong background in luxury hotel operations to lead and manage the guest relations team. The ideal candidate will ensure exceptional service delivery, handle guest inquiries and complaints effectively, and maintain high standards of guest satisfaction. This role requires excellent communication, leadership skills, and the ability to work efficiently in a fast-paced luxury hospitality environment.Key Responsibilities:<ul><li>Supervise and support the guest relations team to deliver outstanding service.</li><li>Handle guest complaints, inquiries, and requests promptly and professionally.</li><li>Maintain positive guest relations and ensure high levels of guest satisfaction.</li><li>Coordinate with other departments to resolve guest issues and improve service quality.</li><li>Train, motivate, and evaluate guest relations staff performance.</li><li>Prepare reports on guest feedback and team performance.</li><li>Ensure adherence to company policies and luxury hospitality standards.</li><li>Assist in organizing guest-related events and special services.</li></ul>Qualifications, Experience &amp; Skills:<ul><li>Diploma or Bachelor&rsquo;s degree in Hospitality Management or a related field.</li><li>Minimum 3 to 4 years of guest relations experience in the luxury hotel sector, with at least 1 year in a supervisory or team leadership role.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to handle guest complaints and resolve issues tactfully.</li><li>Proficient in relevant computer applications and hotel management software.</li><li>Female candidates (Required)</li><li>Arabic speaking candidates preferred</li><li>Candidates currently based in Qatar will be prioritized</li><li>Overseas candidates are welcome's to apply</li></ul>Benefits:<ul><li>Competitive Salary</li><li>Food, Accommodation and Transportation will be provided by the company</li></ul>Job Types: Full-time, PermanentPay: QAR3,495.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Guest relation Supervisor: 1 year (Required)</li></ul>Language:<ul><li>English / Arabic / Russian (Required)</li></ul>Location:<ul><li>Doha (Preferred)</li></ul>

Guest Relation Supervisor (Female)

Rixos

<div>Company Description 
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservations Supervisor and build your career with us. 
Job Description 
<ul><li>
Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.</li><li>
Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>
Planning and using efficient organizational skills to run the daily operation.</li><li>
Organizing on-the-job and weekly training for all staff.</li><li>
To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>
To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>
Training, developing, and motivating staff to increase productivity.</li><li>
To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.</li><li>
Conduct shift briefings</li></ul> 

Qualifications 
<ul><li>
Minimum one year experience with the same position in a 5 star hotel</li><li>
University Degree</li></ul></div>

Reservation Supervisor

Rixos Hotels

<div>
 
 Company Description
 
 
 
 The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservations Supervisor and build your career with us.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.
 </li>
 <li>
 Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
 </li>
 <li>
 Planning and using efficient organizational skills to run the daily operation.
 </li>
 <li>
 Organizing on-the-job and weekly training for all staff.
 </li>
 <li>
 To keep reservations staff informed on all changes or developments within the hotel and the company.
 </li>
 <li>
 To spot-Check reservations made the previous day and Check all VIP arrivals
 </li>
 <li>
 Training, developing, and motivating staff to increase productivity.
 </li>
 <li>
 To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.
 </li>
 <li>
 Conduct shift briefings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum one year experience with the same position in a 5 star hotel
 </li>
 <li>
 University Degree
 </li>
 </ul>
</div>

FIN Hospitality

Local Hiring QatarJob Title: Front Office Supervisor (Arabic Male Speaker Preferred)Duty Time: 8 Hours + 1 Hour BreakGender: Arabic Nationaluty MaleCompany Benefits:<ul><li>Monthly Salary: QAR 2,300 &ndash; 3,400</li></ul><ul><li>Accommodation: Single room in a shared apartment + Transportation + Hamad Medical card</li></ul><ul><li>Air Ticket: Return ticket provided every 2 years</li></ul>Key Responsibilities:<ul><li>Supervise and support front office staff in daily operations</li></ul><ul><li>Handle guest inquiries, complaints, and special requests professionally</li></ul>Requirements:<ul><li>Previous experience Should be in 5 Star Hotels</li></ul><ul><li>Previous experience in a similar front office supervisory role</li></ul><ul><li>Fluency in Arabic is preferred; English proficiency is required</li></ul>Job Type: PermanentPay: QAR2,300.00 - QAR3,400.00 per month

Front Office Supervisor (Arabic Male Speaker Preferred)

IHG Hotels & Resorts

<div>
 
 About Us
 
 
 
 As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
 
 
 Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You&rsquo;ll find us in the exclusive West Bay area, close to the city&rsquo;s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay
 
 
 InterContinental Doha The City is looking for a
 
 Front Desk supervisor
 
 to join our team.
 
 
 
 What&rsquo;s the job?
 
 
 
 As a
 
 Front Desk Supervisor
 
 you are responsible to supervise front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services.
 
 Promote the desired work culture by living the 5 winning ways value &ndash;
 
 
 
 Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.
 
 
 
 
 
 Your day-to-day
 
 
 
 <ul>
 <li>
 Ensure outstanding customer care at all times.
 </li>
 <li>
 Maintains a friendly, cheerful and courteous demeanour at all times.
 </li>
 <li>
 Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
 </li>
 <li>
 Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
 </li>
 <li>
 Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
 </li>
 <li>
 Supervise daily shift process ensuring all team members adhere to standard operating procedures.
 </li>
 <li>
 Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
 </li>
 <li>
 Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
 </li>
 <li>
 Adhere to company credit limit / floor limit policies.
 </li>
 <li>
 Allocate rooms to expected arrivals after checking the guests preferences and special requests.
 </li>
 <li>
 Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
 </li>
 <li>
 Cross Check all billing instructions are correctly updated
 </li>
 <li>
 Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
 </li>
 <li>
 Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
 </li>
 <li>
 Performs other duties as assigned, requested or deemed necessary by management.
 </li>
 <li>
 Ensure Front office log book and hotel log book is always updated and actioned upon.
 </li>
 <li>
 Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
 </li>
 <li>
 Participate in hotel committees and task force assignments.
 </li>
 <li>
 Assist all departments in servicing the guests during high volume periods.
 </li>
 <li>
 Takes responsibility in the absence of the Duty Manager /Front office manager
 
 
 </li>
 </ul>
 
 How do I deliver this?
 
 
 
 We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It&rsquo;s what connects every colleague in all IHG&reg; hotels.
 
 
 
 True Attitude
 
 : being caring, wanting to make a positive difference, and building genuine connections with guests
 
 
 
 True Confidence
 
 : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
 
 
 
 True Listening
 
 : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
 
 
 
 True Responsiveness
 
 : is about providing guests with what they need, and doing so in a timely and caring manner
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Front Desk Supervisor

Rosewood Doha

<div>
 Job Summary:&nbsp;The Residences Lounge Supervisor is responsible for overseeing the daily operations of the Residences Lounge, ensuring the highest levels of guest satisfaction, and supporting the Residences Lounge Assistant Manager.&nbsp;
 
 Essential Duties and Responsibilities:
 <ul>
 <li>
 Ensures brand standards have been implemented.
 </li>
 <li>
 Ensures that all the Food and Beverage Essentials are implemented.
 </li>
 <li>
 Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
 </li>
 <li>
 Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the residences and the satisfaction of residents.
 </li>
 <li>
 Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
 </li>
 <li>
 Maintains par stocks of all equipment and guest supplies as required.
 </li>
 <li>
 Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
 </li>
 <li>
 Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
 </li>
 <li>
 Clears and resets counters or tables at conclusion of each course.
 </li>
 <li>
 Fully conversant with all aspects of the Micros System.
 </li>
 <li>
 Computes bill and accepts payment.
 </li>
 <li>
 Performs the function of cashier as required.
 </li>
 <li>
 Verifies cash received ensuring only genuine money been collected.
 </li>
 <li>
 Verifies all credit cards presented by guest before to validity of the card.
 </li>
 <li>
 Strictly adheres to all policies and procedures issued by the Finance Department regarding cashiering and cash handling.
 </li>
 <li>
 Has a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
 </li>
 <li>
 From time to time, assist the Residences Butler team in their duties. Tasks may include setting up the Residences and helping Residents with various requests in their residence.
 </li>
 <li>
 Participate in the planning, organization and execution of weekly and monthly events, activities, and gatherings created for residents.
 </li>
 <li>
 Train team members on processes, SOPs, and standards to ensure consistent and high-quality service delivery.
 </li>
 </ul>
 Standard Responsibilities:
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Appear as a role model to Residences department.
 </li>
 <li>
 Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel&rsquo;s policies concerning fire, hygiene and health and safety.
 </li>
 <li>
 Ensures high standards of personal presentation and grooming.
 </li>
 <li>
 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
 </li>
 <li>
 Conduct Residences Check In&rsquo;s and Check Out&rsquo;s according to Rosewood policies and SOP&rsquo;s.
 </li>
 <li>
 Ensure that Rosewood brand standards, LQA, FORBES, Sequence of service, product knowledge and all other departmental standards are implemented daily.
 </li>
 <li>
 Attends training sessions and meetings as and when required.
 </li>
 <li>
 Carries out any other reasonable duties and responsibilities as assigned.
 </li>
 <li>
 Elaborate daily closing reports when needed.&nbsp;
 
 </li>
 </ul>
 Confidentiality:
 <ul>
 <li>
 Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 </li>
 </ul>
 Health &amp; Safety:
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant, or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 </li>
 </ul>
 </ul>
 Other:
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Residence Lounge Supervisor

PULLMAN

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
<ul><li>
Supervise daily front office operations, ensuring smooth check-in/check-out processes</li><li>
Lead and motivate the front desk team to maintain high service standards</li><li>
Handle guest inquiries, concerns, and special requests professionally and promptly</li><li>
Coordinate with other departments to ensure guest satisfaction</li><li>
Monitor room availability and assist with reservations when needed</li><li>
Train new team members and support ongoing development</li><li>
Ensure compliance with hotel policies, procedures, and brand standards</li></ul> 

Qualifications 
<ul><li>
Previous experience in a front office, preferably in a supervisory capacity</li><li>
Strong communication and interpersonal skills</li><li>
Ability to lead a team and handle guest interactions with confidence and empathy</li><li>
Opera system experience</li><li>
Problem-solving mindset and attention to detail</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Welcomer Supervisor (Front Office)

Explore 1235+ Guest services supervisor in Doha this October. Find roles across top companies and apply now to boost your career.

1235 guest services supervisor jobs IN Doha

Guest Relation Supervisor (Female)

Reservation Supervisor

Reservation Supervisor

Front Office Supervisor (Arabic Male Speaker Preferred)

Front Desk Supervisor

Residence Lounge Supervisor

Welcomer Supervisor (Front Office)