head of sales

head of growth

SuperSummary

<div>About the Company
SuperSummary is transforming how millions of readers discover, understand, and connect with books. We&rsquo;re building the world&rsquo;s most comprehensive literature platform &mdash; combining nearly 10,000 expert-written Study Guides with interactive, innovative tools that make reading more engaging, rewarding, and fun. Beyond summaries, our paid subscription offers chapter-by-chapter analysis, character breakdowns, themes and symbols exploration, thought-provoking discussion questions, and interactive quizzes. Our growing suite of AI-powered features helps readers engage more deeply with texts, whether they&rsquo;re students tackling assignments, teachers preparing lessons, book clubs seeking richer conversations, or lifelong learners exploring new genres.
Founded over a decade ago, SuperSummary&rsquo;s website and mobile app has become a trusted, go-to resource for curious readers worldwide. We&rsquo;re part of the Lift Ventures portfolio of EdTech brands (with over 250 million consumers reached to date) and are a fully remote, global team united by curiosity, creativity, and a shared love of learning. 
About the Job
SuperSummary is looking for an experienced, data-driven Head of Growth to join our leadership team and take full ownership of growth marketing and product-led growth across our business. Reporting directly to the CEO, you will be the strategic and operational leader responsible for driving subscriber acquisition and retention across both our website and mobile app. 
This role spans the full spectrum of growth: performance marketing across Google Ads, Meta, Apple Search Ads, and TikTok; SEO strategy in close partnership with our content and data teams; lifecycle marketing including email and app engagement campaigns; partnerships and affiliate programs; and referral and virality initiatives. You&rsquo;ll also partner closely with our Head of Product on funnel experimentation, pricing and packaging strategy, and conversion optimization. 
The ideal candidate brings deep experience building and scaling growth engines at B2C subscription or content-driven businesses. You&rsquo;re as comfortable diving into data, predictive models, and user research as you are developing creative strategy and managing agency relationships. You have a strong point of view on how AI can be leveraged to accelerate creative production, campaign analysis, and strategic decision-making &mdash; and you&rsquo;re eager to put that into practice.
What You&rsquo;ll Do
Growth Strategy &amp; Leadership<ul><li>
Own the company&rsquo;s growth strategy end-to-end, setting goals, budgets, and roadmaps to drive subscriber acquisition and retention across web and mobile app</li><li>
Serve on the leadership team and report directly to the CEO, providing strategic counsel on growth opportunities and market positioning</li><li>
Build, manage, and mentor a growth team that currently includes a Performance Marketing Manager, a Product Manager focused on the conversion funnel, a Social Media Specialist, and a Business Analyst</li><li>
Oversee a rigorous experimentation roadmap across channels, campaigns, and the product funnel to continuously identify and scale growth levers</li></ul>
Performance Marketing<ul><li>
Manage and optimize paid acquisition across Google Ads, Meta, Apple Search Ads, TikTok, and emerging channels to hit CAC and ROAS targets</li><li>
Lead expansion into new ad channels and test new strategies (video ads, influencer and affiliate marketing, creator partnerships) to diversify the acquisition mix</li><li>
Own the performance marketing budget, allocating resources across channels based on incrementality and strategic priorities</li><li>
Develop AI-powered creative testing frameworks in collaboration with designers and copywriters to continuously improve ad performance</li></ul>
SEO &amp; Content-Led Growth<ul><li>
Own the organic growth strategy, including SEO, in close partnership with our Content and Data teams to determine which titles, topics, and content formats will most drive growth</li><li>
Develop and evolve our content strategy to maximize organic discovery and engagement across search and other organic channels</li></ul>
Lifecycle, Referral &amp; Partnerships<ul><li>
Build and scale lifecycle marketing programs (email, push, in-app) to improve subscriber engagement, retention, and reactivation</li><li>
Develop and execute referral and virality programs, bringing experience from building and scaling viral consumer apps and websites</li><li>
Pioneer SuperSummary&rsquo;s partnerships program, including affiliate relationships and strategic partnerships to expand reach and acquisition</li></ul>
Product-Led Growth &amp; Analytics<ul><li>
Partner with the Head of Product and Product team on funnel experimentation, pricing and packaging strategy, and conversion optimization across web and mobile</li><li>
Run in-depth analyses on engagement, conversion funnel performance, and A/B test results using Amplitude, GA4, Sprig, and ActiveCampaign to identify opportunities for improvement</li><li>
Coordinate with our data engineering and data science teams on predictive modeling and advanced analytics projects to inform growth strategy</li><li>
Source and manage agencies when appropriate to scale new channels or strategies</li><li>
Report on performance to leadership with clear insights and recommendations for optimization</li></ul>
Sample Projects<ul><li>
Referral &amp; Virality Program: Design and launch SuperSummary&rsquo;s first referral program, leveraging product mechanics and incentive structures to drive organic subscriber growth</li><li>
Partnership Pilot: Identify, negotiate, and launch initial affiliate and strategic partnership programs to create new subscriber acquisition channels outside of paid media</li><li>
Google Ads Deep Dive: Oversee AI-powered analyses on our existing strategy to identify and test new keyword/targeting strategies, copy improvements, and bid optimizations</li><li>
TikTok Pilot Program: Work with our Social Media team to scale SuperSummary&rsquo;s presence on TikTok, testing BookTok creator partnerships and Spark Ads</li><li>
Content Strategy Optimization: Build a data-driven framework for prioritizing which study guide titles to publish based on search demand, competitive gaps, and predicted subscriber conversion</li><li>
Lifecycle Marketing Overhaul: Audit and rebuild email and in-app communication flows in ActiveCampaign to improve onboarding, engagement, and retention metrics</li><li>
Conversion Funnel Experimentation: Work with Product to improve our A/B testing program to drive higher levels of improvement across the signup, paywall, and onboarding flows</li></ul> 
Required Qualifications<ul><li>
7+ years of growth marketing experience, with significant time in leadership roles at high-growth B2C subscription or content-driven businesses</li><li>
Proven track record of building and scaling growth engines across both paid and organic channels, including hands-on expertise with Google Ads and Meta Ads</li><li>
Deep experience with SEO strategy, lifecycle marketing (email, push, in-app), and referral/virality programs</li><li>
Demonstrated success scaling consumer products across both web and mobile app platforms while maintaining or improving efficiency metrics</li><li>
Significant data analysis experience, including the ability to coordinate with data engineering and data science teams on predictive modeling and advanced analytics projects</li><li>
Hands-on experience with analytics and experimentation tools such as Amplitude, GA4, Sprig, and marketing automation platforms like ActiveCampaign</li><li>
Experience building and scaling viral consumer apps and websites, with a strong understanding of product-led growth mechanics</li><li>
Prior experience sourcing and managing agencies to scale new channels or strategies</li><li>
Strong design and copywriting sensibility with the ability to develop effective creative strategies alongside content and product teams</li><li>
Demonstrated experience leveraging AI for creative production, campaign analysis, and strategic decision-making</li><li>
Experience with creator/influencer-driven marketing strategies and partnership development</li><li>
Excellent communicator and collaborative leader who thrives in a fully remote environment</li><li>
EdTech experience is a strong plus</li></ul>
Perks &amp; Benefits<ul><li>
Work with a distributed, global team in Latin America, Europe, and the US that has been remote-first since 2018</li><li>
Competitive salary, benefits, and vacation policy</li><li>
Workspace improvement stipend</li><li>
Professional development and learning stipend</li></ul>
Location
Remote &mdash; US-based (location flexible within the United States).
EEOC Statement
SuperSummary supports workplace diversity and does not discriminate on the basis of age, race, national origin, religion, gender identity or expression, sexual orientation, pregnancy, physical or mental disability, or any other protected class.
We welcome diverse perspectives and are dedicated to fostering an inclusive workplace where everyone can grow and thrive. We understand that candidates may not meet every requirement in the job description, but we strongly encourage individuals from all backgrounds to apply. If you&rsquo;re passionate about this role and our mission, even if your experience doesn&rsquo;t perfectly match, we&rsquo;d love to hear from you.</div>

Head of Growth

Mapletree Investments Pte Ltd

<div>Headquartered in Singapore, Mapletree is a global real estate development, investment, capital and property management company committed to sustainability. Its strategic focus is to invest in markets and real estate sectors with good growth potential. By combining its key strengths, the Group has established a track record of award-winning projects, and delivers consistently attractive returns across real estate asset classes.

The Group manages three Singapore-listed real estate investment trusts (&ldquo;REITs&rdquo;) and nine private equity real estate funds, which hold a diverse portfolio of assets in Asia Pacific, Europe, the United Kingdom (&ldquo;UK&rdquo;) and the United States (&ldquo;US&rdquo;). As at 31 March 2024, Mapletree owns and manages S$77.5 billion of office, retail, logistics, industrial, data centre, residential and student accommodation properties.

The Group&rsquo;s assets are located across 13 markets globally, namely Singapore, Australia, Canada, China, Europe, Hong Kong SAR, India, Japan, Malaysia, South Korea, the UK, the US and Vietnam. To support its global operations, Mapletree has established an extensive network of offices in these countries. 


Job Responsibilities
<ul>
<li>Research and analyze macro-economic data.</li>
<li>Research and analyze real estate market data (supply and demand, rental and occupancy).</li>
<li>Monitor news feeds and disseminate news relating to real estate industry.</li>
<li>Assist teams on analysis. This work will include financial modeling, assumptions research and preparation of reports for presentation to senior management.</li>
<li>Organize and research portfolio statistics and present reports.</li>
<li>Review leases and compare data sources.</li>
<li>Assist our portfolio team on process improvements.</li>
<li>Complete assigned tasked as instructed by department head from time to time.</li></ul> 


Job Requirements
<ul>
<li>Candidates should be pursuing a degree in Real Estate, Building, Business, Finance, Engineering or its equivalent.</li>
<li>Candidates should demonstrate an interest in both the financial and operational aspects of real estate.</li>
<li>Exposure to financial modeling/analysis preferred.</li>
<li>Candidates should be team players, possess a high level of initiative and be able to work independently in a fast-paced environment.</li>
<li>Candidates should also be resourceful, and possess strong communication and interpersonal skills.</li></ul></div>

Intern, Asset Management, United States

Occulytics Inc.

Head of SalesThe Opportunity The senior living industry struggles to understand why 92% of its leads don't convert. Occulytics provides the data and tools to materially improve that conversion rate, helping operators understand their market, pinpoint wasted spend, and drive occupancy.We are seeking a foundational Head of Sales to build and lead our commercial engine. This is more than a sales role; it's a career-defining opportunity to establish our platform as the new industry standard, building the entire revenue function from the ground up.You will be the architect of our sales function, operating as a high-impact individual contributor to hunt and close our most important deals. You will simultaneously build the playbook, processes, and GTM strategy that will serve as the foundation for our future sales organization.Key ResponsibilitiesSales Strategy &amp; Execution (Player)<ul><li>Spearhead the complete, full-cycle sales process from lead generation and prospecting to complex contract negotiation and close.</li><li>Design and execute creative outreach strategies targeting senior living operators and investors.</li><li>Architect and deliver compelling proposals, presentations, and ROI analyses demonstrating how Occulytics solves the &quot;92% problem.&quot;</li><li>Structure and negotiate complex, multi-year subscription agreements, ensuring a smooth handoff to the client success team.</li></ul>Go-to-Market Development (Builder)<ul><li>Partner directly with the CEO to refine market segmentation, ideal customer profiles, pricing, and competitive positioning.</li><li>Create the foundational sales infrastructure: build the playbook, define sales stages, and implement rigorous pipeline management and forecasting in our CRM.</li><li>Act as the &quot;voice of the market,&quot; providing structured prospect feedback to the product and leadership teams to guide the roadmap.</li><li>Identify and cultivate high-leverage channel and referral partnerships to accelerate lead generation.</li></ul>Relationship &amp; Thought Leadership (Evangelist)<ul><li>Represent Occulytics at key industry conferences, roundtables, and webinars, establishing our credibility and brand.</li><li>Become a trusted advisor to prospects and clients, maintaining deep knowledge of senior living sales, marketing, and operations trends.</li></ul>What You Bring (Qualifications)Required Experience<ul><li>5+ years of experience in B2B sales, business development, or a senior sales/marketing leadership role.</li><li>Proven track record of exceeding quotas and closing new-logo deals in a &quot;hunter&quot; capacity.</li><li>A &quot;builder&quot; mentality: You thrive in ambiguity, love creating structure from scratch, and are eager to build and scale repeatable systems.</li><li>Executive presence: You communicate with a high degree of confidence and credibility, capable of engaging C-suite leaders.</li><li>Data-Driven: You manage your pipeline and forecast with rigor and accuracy (experience with HubSpot, Salesforce, or similar CRM is essential).</li></ul>Preferred Experience<ul><li>Experience within the senior living industry, either in a sales/marketing leadership role at an operator or in a sales role at a technology vendor serving the market.</li><li>A strong, active network of relationships with C-suite and regional leaders in the senior living industry.</li></ul>Skills &amp; Attributes<ul><li>Strategic &amp; Tactical: You can design a 12-month GTM strategy in the morning and cold-call a key prospect list in the afternoon.</li><li>Self-Motivated: You are an entrepreneur at heart, comfortable owning ambitious revenue targets and operating with a high degree of autonomy.</li><li>Curious &amp; Passionate: You have a genuine passion for innovation in senior living and a deep curiosity about data-driven decision-making.</li></ul>Why You'll Love It Here<ul><li>Build from the Ground Up: You won't just run a playbook; you'll write it. This is your chance to build a high-performance sales organization from first principles.</li><li>Direct CEO Partnership: You will report directly to the CEO, serving as a key strategic partner in shaping the company's GTM strategy and future.</li><li>Direct Impact: Your work will be pivotal to Occulytics' success and will visibly shape the future of the senior living industry.</li><li>Define the Category: Join a fast-growing company poised to redefine how senior living communities use data to solve their most expensive problems and drive growth.</li></ul>Occulytics Inc. is an equal opporunity employer.Pay: $140,000.00 - $160,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Relocation assistance</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Walk us through a pipeline you built from scratch &mdash; what channels did you own, what worked, and what did you learn?</li><li>How have you approached selling into a niche or relationship-driven industry where trust matters more than volume?</li><li>What does your ideal sales process look like from first touch to close, and how have you built or refined that process at a previous company?</li><li>We're an early-stage SaaS company in senior living. How would you think about the first 90 days in this role?</li><li>Tell us about a deal you lost. What happened and what would you do differently?</li><li>WIll you require visa sponsorship to work in the United States now or in the future?</li></ul>Work Location: Hybrid remote in Chicago, IL 60611

Head of Sales

ZIRLIN INTERIORS

What a typical day looks like:<ul><li>Start at our Chicago shop, help load materials/tools, then head to the day&rsquo;s job site with the crew.</li><li>Work in finished homes and condos, so attention to cleanliness and detail matters.</li><li>Assist with measuring/leveling, hardware installation, hanging window treatments, and job site protection/cleanup.</li><li>You&rsquo;ll be on ladders, using hand/power tools, and moving window treatments and hardware.</li></ul>Who we are:Zirlin Interiors is a fourth-generation, family-owned Chicago workroom (since 1951) specializing in custom window treatments for the trade.Growth oportunity:This role is the entry point to our installation team. Assistants who show reliability, strong work ethic, and attention to detail can earn performance-based pay increases and advance to Installer. Installers work more independently and earn higher hourly pay.Key Responsibilities:<ul><li>Assist with installations and service calls (tools, mounting hardware, learning installation techniques)</li><li>Coordinate tasks with the team to complete jobs on schedule</li><li>Assemble and stage materials for scheduled installations</li><li>Load/unload company vehicles and keep tools/materials organized</li><li>Protect work areas and clean up after installations</li><li>Remove and dispose of packaging/materials properly</li><li>Attend team meetings and follow safety protocols</li><li>Maintain professionalism with clients and team members</li><li>Other related duties as needed</li></ul>Required Qualifications:<ul><li>High school diploma or equivalent</li><li>Basic hand tool ability</li><li>Comfortable with measurements and basic math</li><li>Reliable and willing to learn</li><li>Able to follow instructions and work as part of a team</li><li>Strong time management and communication</li><li>Reliable transportation to our shop (5540 N. Broadway, Chicago). Most days begin at the shop with travel to job sites in company vehicles (occasional direct travel to job sites may be required).</li></ul>Preferred Qualifications:<ul><li>Construction/carpentry/electrical or other hands-on trade experience</li><li>Experience working in residential environments</li><li>Valid driver&rsquo;s license</li></ul>Physical Requirements:<ul><li>Lift 50&ndash;75 lbs</li><li>Standing/walking/bending for extended periods</li><li>Working on ladders and at heights</li><li>Working in occupied residential environments</li></ul>To apply:Please include your phone number, resume (even a simple one is fine), and earliest start date in your email.Pay: $20.00 - $30.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Retirement plan</li><li>Tools provided</li></ul>Application Question(s):<ul><li>Are you comfortable working on ladders and at heights?</li><li>Can you regularly lift and carry 50&ndash;75 lbs?</li><li>Briefly describe your hands-on experience with tools, installation, carpentry, maintenance, or other mechanical work (even if from home improvement).</li></ul>Ability to Commute:<ul><li>Chicago, IL 60640 (Preferred)</li></ul>Work Location: In person

Installation Assistant

La Rabida Children's Hospital

<div>
 
 La Rabida Children&rsquo;s Hospital provides specialized, family-centered health care to children with medically complex conditions, disabilities, and chronic illness. Through expertise, compassion, and advocacy we help children and their families reach their fullest potential, regardless of their ability to pay.
 
 
 
 
 Our not-for-profit hospital, licensed for 49 beds, helps transition children from neonatal or pediatric intensive care to home, by providing medical, rehabilitative and developmental care, and by training families to continue treatments and manage the necessary equipment in the home. La Rabida also provides extensive rehabilitation for those recovering from wounds or burns and treatment for exacerbations of chronic conditions.
 
 
 
 
 The hospital&rsquo;s enhanced pediatric patient-centered medical home provides primary care to children with complex medical conditions and their siblings. Children with medical homes elsewhere come to La Rabida for specialty services. La Rabida offers a wide range of specialty services provided to children with sickle cell disease, diabetes, and many others. Children are supported in their emotional and developmental growth, particularly in cases where such growth has been interrupted by accident or disease.
 
 
 
 
 Finally, La Rabida provides forensic and treatment services for children exposed to abuse and neglect, comprehensive assessments for wards of the state, early intervention for children between 0 and 3 years of age. Care coordination services for medically complex children are also provided for those who are covered by a health plan and receive care from providers in Cook County
 
 
 
 
 
 
 Job Description
 
 
 
 
 Pediatric advanced practice registered nurse (APRN) is to provide acute care services. A collaborative agreement is developed and updated through the credential process and as needed, with the current Physicians who cover walk in clinic.
 
 
 
 <ol>
 <li>
 
 Provides advanced pediatric care, including acute and primary care, health promotion, disease prevention, and chronic disease management. Performs medical functions according to approved protocols and/or collaborative agreements.
 
 
 
 </li>
 <li>
 
 Assesses patient and family needs using medical screening exams, history and physicals, and other appropriate evaluations. Develops and documents individualized plans of care.
 
 
 
 </li>
 <li>
 
 Uses advanced clinical judgment to assess, plan, implement, and evaluate care. Monitors outcomes and adjusts treatment plans as needed.
 
 
 
 </li>
 <li>
 
 Collaborates with the multidisciplinary team to develop coordinated treatment plans. Communicates care plans with patients, families, and other providers to ensure continuity of care.
 
 
 
 </li>
 <li>
 
 Provides patient and family education, identifies learning needs, and evaluates understanding. Assists staff in delivering education.
 
 
 
 </li>
 <li>
 
 Supports professional development of nursing staff, provides education in areas of expertise, and mentors new practitioners and graduate students. Shares clinical knowledge through formal and informal teaching.
 
 
 
 </li>
 <li>
 
 Serves as a clinical resource on pediatric practice and disease management within the organization and the community.
 
 
 
 </li>
 <li>
 
 Participates in relevant professional organizations to maintain current practice and contribute to the field.
 
 
 
 
 
 </li>
 </ol>
 
 Qualifications
 
 
 
 
 Education: M.S Degree; training as a Family Nurse Practitioner or Pediatric Nurse Practitioner License: Current Illinois Advanced Practice Nurse (APRN), PALS certified
 
 
 
 
 Experience: 3 years or more experience
 
 
 
 
 Language: Bi-lingual Spanish Preferred
 
 
 
 
 Specialized Knowledge and Skills: Excellent written and verbal communication skills, excellent interpersonal skills, demonstrated knowledge and expertise in pediatrics .Active membership in appropriate professional organizations; Ability to speak Spanish preferred.
 
 
 
 
 PALS and CPR required: Only certifications issued by the American Heart Association or the American Red Cross will be accepted.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 La Rabida Children&rsquo;s Hospital is very proud to be an Equal Employment Opportunity Employer
 
 
 
 
 La Rabida is a place unlike any other. We understand the needs of families with children dealing with the most serious or complicated of conditions. With teams of the best healthcare providers in Chicago, we give continuous, comprehensive care, education, and support, helping families face their unique obstacles head-on.
 
 
 
 
 
 La Rabida Children&rsquo;s Hospital is very proud to be an Equal Employment Opportunity Employer.
 
 
</div>

Nurse Practitioner - Outpatient Walk-in Clinic

PPRO

<div><div>At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.</div><div></div><div> 
Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal &ndash; to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether</div><div></div><div> 
The Purpose:</div><div></div><div> 
Join our dynamic US commercial team in Chicago as a New Business Senior Manager, where you will play a pivotal role in our fintech scale-up's growth story across the Americas. Reporting directly to the SVP Global Head of New Business Sales, you will be instrumental in shaping our Americas sales strategy, empowering your team to exceed ambitious targets, and cultivating a collaborative, inclusive culture built on a foundation of extreme ownership. 
</div><div></div> 
<div>This is a unique high-velocity player-coach opportunity where you will lead an individual Sales Manager based in Sao Paulo while independently managing your own pipeline. You will be responsible for coaching and mentoring your team, ensuring they have the skills, knowledge, and support to identify, prospect, and close new Payment Service Provider (PSP) and enterprise merchant opportunities. Simultaneously, you will drive your own revenue targets with a fierce sense of urgency, champion product adoption, and contribute to ongoing innovation across the Americas.</div>
<h3 class="jobSectionHeader">Your Impact in This Role:</h3><ul><li>
Drive Results with Urgency: Act with a very strong sense of urgency to accelerate the sales cycle. You will take absolute accountability for both individual and team outcomes, successfully managing the pipeline from prospecting to converting PSP, gateway, acquirer/processor, and enterprise merchant opportunities</li><li>
Lead and Develop: Provide ongoing coaching and mentorship to your Sao Paulo-based report to enhance their sales skills, product knowledge, and regional market expertise, ensuring they match your pace and drive</li><li>
Foster a High-Performance Culture: Create a positive, inclusive, and collaborative team environment across North and South America where diverse viewpoints are valued, while setting a standard of uncompromising accountability and proactive initiative</li><li>
Cross-Functional Collaboration: Collaborate extensively with the Sales Engineering team to effortlessly onboard new clients, and partner with Client Success and Marketing teams to deliver customer training and activation sessions without delays</li><li>
Relationship Building &amp; Trust: Make connections with key influencers and decision-makers to drive immediate and long-term opportunities, and develop strategic customer plans for the efficient handover of accounts to Account Management teams</li></ul><h3 class="jobSectionHeader">
What Would Make You a Great Fit:</h3><ul><li>
Urgency, Accountability &amp; Ownership: A very strong sense of urgency is an absolute requirement for this role. You possess an unwavering sense of ownership and accountability, demonstrating the ability to maintain high levels of productivity, velocity, and focus with minimal supervision</li><li>
Experience &amp; Track Record: A minimum of 5 years of payments experience in Sales and/or Business Development roles, with a clear history of consistently achieving and exceeding ambitious sales targets in a fast-paced environment</li><li>
Exceptional Coaching &amp; Mentoring Skills: A genuine passion for developing people, providing clear, solution-focused feedback, and empowering your Sao Paulo team member to reach their full potential and drive results in a remote/hybrid setting</li><li>
Deep Industry Knowledge: A comprehensive understanding of the FinTech payments space and the ecosystem across the Americas, particularly how our solutions are strategically important to PSPs and enterprise merchants</li><li>
Strategic &amp; Analytical Acumen: Strong commercial, analytical, and quantitative skills, with the ability to leverage data and metrics to drive strategic decisions, back up assumptions, and swiftly optimize sales processes</li><li>
Strong Communicator &amp; Influencer: Excellent written and verbal communication skills, with the ability to tailor communication styles to engage diverse stakeholders, including technical teams, marketing, and C-level executives. You thrive in international environments and can easily connect with people from diverse backgrounds and cultures</li></ul><div>
What's in it for you?:</div><div></div><div> 
Learning and Development - We offer a 700 USD annual budget to support your professional growth&mdash;because investing in your development benefits us all. In addition, we provide leadership caf&eacute;s, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.</div><div></div><div> 
Insurance - we want our employees to benefit from various insurances including medical insurance (health, dental and vision), disability insurance, life insurance, and travel insurance.</div><div></div><div> 
Savings - We want our employees to be able to invest a portion of their wages and contribute to their savings- our Health Savings Account (HSA) and our 401k plan can help you lower your taxes, pay for health care more easily and even save for retirement.</div><div></div><div> 
Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.</div><div></div><div> 
Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet</div><div></div><div> 
Mental Health Platform - We&rsquo;ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.</div><div></div><div> 
Our Principles:</div><div></div><div> 
We get things done: We are courageous; we take ownership, make decisions and get things done.</div><div></div><div> 
We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent</div><div></div><div> 
We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.</div><div></div><div> 
We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement. 
</div><div></div> 
<div>We work as a team: We collaborate closely and value team success over individual achievement.</div><div></div> 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Candidate Privacy Policy - https://www.ppro.com/candidate-privacy-policy/</div>

Senior Sales Manager, New Business - Americas

MongoDB

<div>Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.

We are looking to speak to candidates who are based in Chicago for our hybrid working model.
<h3 class="jobSectionHeader">
Our ideal candidate will have</h3>
<ul><li>7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)</li>
<li>4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers</li>
<li>A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB</li>
<li>A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts</li>
<li>The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc</li>
<li>An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment</li>
<li>A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem</li>
<li>Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)</li>
<li>Prior exposure to database, cloud, and infrastructure technology is a plus</li>
</ul><h3 class="jobSectionHeader">On a given day in this role you will:</h3>
<ul><li>Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth</li>
<li>Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health &amp; strategies for operating and maturing their MongoDB environments</li>
<li>Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues</li>
<li>Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions</li>
<li>Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization</li>
<li>Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field</li>
<li>De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same</li>
<li>Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio</li>
<li>Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan</li>
<li>Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization</li>
<li>Document all customer interactions in internal systems, including Gainsight and Salesforce.com</li>
<li>Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams</li>
<li>Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success</li>
<li>Forecast expected churn and growth to your senior leadership team</li>
<li>Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team</li>
<li>Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow</li>
</ul><h3 class="jobSectionHeader">About MongoDB</h3>

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273369273</div>

Senior Customer Success Manager

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