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assistant operations manager (fm)

call center operations manager Jobs in Abu Dhabi

call center operations manager

head of operations

Mustard and Linen

Mustard &amp; Linen is launching a boutique caf&eacute; where character, bold flavor, and our signature design language come together in one immersive experience.The Head of Operations is responsible for leading daily caf&eacute; operations, ensuring exceptional service quality, operational efficiency, financial performance, and a consistent customer experience. The role oversees staffing, training, purchasing, health &amp; safety, and overall business performance while upholding brand standards.ResponsibilitiesOperational Excellence:<ul><li>Oversee daily caf&eacute; service, ensuring smooth operations and consistent quality.</li><li>Maintain high standards of cleanliness, food safety, and customer satisfaction.</li><li>Resolve customer concerns and ensure service recovery.</li><li>Conduct operational audits and enforce SOP compliance.</li><li>Maintain strong floor presence and make daily operational decisions.</li></ul>Financial Performance:<ul><li>Manage P&amp;L with Finance, monitoring sales, labor, food costs, and expenses.</li><li>Review daily financial reports and approve voids, discounts, and promos.</li><li>Support menu engineering and pricing adjustments.</li><li>Drive revenue growth through operational improvements and guest-focused initiatives.</li></ul>Health, Safety &amp; Compliance:<ul><li>Ensure compliance with UAE and Abu Dhabi Municipality regulations.</li><li>Conduct daily walkthroughs to maintain hygiene and safety standards.</li><li>Lead monthly health &amp; safety audits.</li><li>Ensure a secure environment for guests, staff, and company assets.</li></ul>Purchasing &amp; Inventory:<ul><li>Oversee procurement, vendor relationships, and stock levels.</li><li>Prevent shortages (86 items) through forecasting and timely reorder.</li><li>Review invoices for pricing accuracy.</li><li>Ensure displays (Grab &amp; Go, desserts, etc.) meet brand and quality standards.</li></ul>Team Leadership:<ul><li>Recruit, train, and develop staff; conduct performance reviews.</li><li>Ensure proper scheduling aligned with business needs.</li><li>Maintain strong team communication and lead monthly team meetings.</li><li>Build a positive, motivated workplace culture.</li></ul>Strategic &amp; Cross-Functional Support:<ul><li>Communicate effectively between head office and caf&eacute; teams.</li><li>Support new initiatives, system rollouts, and process improvements.</li><li>Identify opportunities to improve efficiency and guest experience.</li></ul>Qualifications<ul><li>Diploma/Bachelor&rsquo;s in Hospitality, Business, or related field.</li><li>5+ years&rsquo; supervisory or operations management experience in caf&eacute;s or casual dining.</li><li>Strong knowledge of F&amp;B operations, health &amp; safety, and inventory management.</li><li>Experience in P&amp;L management, budgeting, and KPI tracking.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Fluency in English; Arabic an advantage.</li></ul>The Energy You Bring<ul><li>High-energy, positivity, approachable, customer-centric</li><li>High attention to detail and strong hygiene standards.</li><li>Excellent leadership, communication, and team-development skills.</li></ul>Job Type: Full-timePay: From AED1.00 per month

Head of Operations

jones the grocer

<ul><li>Support Head Chef to ensure BOH is run to the specified service levels and KPIs through regular monitoring of operational performance with their Brigade and other departments.</li><li>Develop, mentor and manage the CDP and the BOH team. Ensure to conduct their training, development, motivation, and evaluation.</li><li>Assist in implementation of specials and menu changes according to agreed recipes and standards.</li><li>The Sous Chef is encouraged to be part of the menu and specials recipe development/testing in both practical and creative aspects.</li><li>Work closely with the CDP&rsquo;s and the procurement department to ensure that the BOH is fully stocked of all items and maintaining required par level stock as well as seasonal / special event variances.</li><li>Understand and assist Head Chef in the day-to-day operational cost&rsquo;s management of the BOH, working towards company targets for the stores.</li><li>Ensure all reports are sent and completed on time to management and reviewed with the Head Chef, and their particular team.</li><li>Regular inspection of outlet and relevant equipment to ensure adherence of all government and regulatory requirements in food safety, hygiene and equipment maintenance.</li><li>Resourcing and carry out trials and interviews for potential candidates. Manage resources including attendance, overtime and staff welfare.</li><li>Work closely with other departments to promote good teamwork and efficient operations</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Can you join immediately?</li></ul>Experience:<ul><li>Sous Chef: 2 years (Preferred)</li></ul>

Sous Chef

1st-jobs.com

Location UAE About the Role We are hiring an Assistant Facilities Manager to support the operations and management of hospitality and hotel facilities. Responsibilities <ul><li>Assist the Facilities Head in daily operations and maintenance activities.</li><li>Monitor equipment performance and supervise repair schedules.</li><li>Coordinate with contractors and service providers.</li><li>Prepare reports on facility operations and compliance.</li><li>Ensure safety standards and best practices are followed.</li><li>Support team management and staff training initiatives.</li></ul> Requirements <ul><li>Bachelors degree in Engineering (Mechanical or Electrical).</li><li>4-5 years of facilities management experience, preferably in hotels or hospitality.</li><li>Knowledge of facility systems, maintenance, and compliance.</li><li>Advantage: experience in VVIP or royal household projects across the GCC.</li><li>Open to candidates abroad willing to relocate to the UAE.</li></ul> Compensation AED 15,000-25,000 per month + benefits (negotiable).

Assistant Facilities Manager

First Abu Dhabi Bank (FAB)

<div>
 
 Key Accountabilities
 
 
 
 Strategic Contribution
 
 
  Assisting in the audit of FAB Group&rsquo;s Operations &amp; Support Functions and related activities in the UAE and across the international network (functional). Furthermore, Group Subsidiaries under Group Operations &amp; Support Functions governance will be covered.
 
 
  Ensure that Operations &amp; Support Functions audits are conducted in accordance with the objectives laid down in the Annual Plan and ensure that the work program is completed in an efficient and effective manner on or ahead of schedule. Inform Head of Audit of any potential delays and/or changes to planned audits.
 
 
 People Management
 
 
 
 In Undertaking Audits
 
 
 
  Promote knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
  Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value driven culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
  Assist in monitoring the financial performance of given areas of activities versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
  Execute to established GIA Policies, Guidance Notes, Procedures and Practice Notes in undertaking all tasks. Provide input to the development of GIA practices as per industry standards and regulatory expectations.
 
 
  Review all the activities of the Units within Operations &amp; Support Functions portfolio in all the jurisdictions in which they operates to define and maintain the Audit Universe. Coordinate with other teams to ensure efficient and effective coverage
 
 
  Assist supervisors in preparing and maintaining a Risk Assessment of each of the Process Streams within the Operations &amp; Support Functions and applicable subsidiaries (e.g. international entity) as identified in the Audit Universe.
 
 
  Assist in establishment/update and maintenance of Audit programs in the central audit management tool.
 
 
  Conduct audits of the Processes within the Operations &amp; Support Functions and assess if:
 
 
 <ul>
 <li>
 Divisional/Unit Line management have identified and classified the risks in their activities.
 </li>
 <li>
 Governance, risk management and control procedures are adequate, effective and efficient to reduce risks of errors, omissions and loss to acceptable levels at an acceptable cost.
 </li>
 <li>
 Improvements/enhancements to the governance, risk management and internal control structure are required.
 </li>
 <li>
 Data and transaction processing meets the required standards of reliability, integrity and availability.
 </li>
 <li>
 The Division&rsquo;s/Unit&rsquo;s assets are being safeguarded.
 </li>
 <li>
 The use of resources is efficient and effective.
 </li>
 <li>
 Draft audit worksheets and issues.
 </li>
 <li>
 Provide assistance to supervisors in discussion and finalization of issues and negotiation with Unit management to agree a documented Management Action Plan to resolve the issues raised.
 
 
 </li>
 </ul>
 Continuous Improvement
 
 
  Assist the supervisors in the identification of change through continuous improvement of processes and practices considering global standards and changes in the business environment which demand proactive action plans.
 
 
 Relationship Management
 
 
  Maintain effective business relationships with all relevant external/internal entities and stakeholders with the highest standards of business ethics, whilst promptly attending to all critical issues in-order to ensure the services required by the organisation are delivered in the most effective manner.
 
 
  Assist supervisors in providing ongoing consultancy/advice to Unit management from a governance, risk management and control perspective for improvements in their processes to ensure effective and efficient controls.
 
 
  On an ongoing basis, assist Line Managers in following up on pending audit issues with Unit management and ensure corrective actions are fully and properly implemented.
 
 
  Assist in investigations/special reviews assigned by Head of Audit/GCAO.
 
 
 Reporting
 
 
 Ensure that all functional reports are prepared timely and accurately and meet Group requirements, policies and quality standards.
</div>

Specialist, Audit - Operations & Support Functions

Mustard &amp; Linen is launching a boutique caf&eacute; where character, bold flavor, and our signature design language come together in one immersive experience.The Head Barista leads the social boutique caf&eacute; operations and ensures premium-quality beverages and food items are served consistently and professionally. This role oversees the barista team, upholds company standards, maintains a warm and welcoming guest environment, and ensures the efficient, hygienic, and smooth daily operation of the caf&eacute;.ResponsibilitiesLeadership &amp; Quality Oversight:<ul><li>Lead, mentor, train, and motivate the barista team to deliver exceptional service and beverage quality.</li><li>Ensure consistency, taste, quality, and presentation of all coffee and caf&eacute; menu items.</li><li>Develop innovative coffee recipes, seasonal drinks, and new menu items based on trends and customer preferences.</li><li>Oversee daily caf&eacute; workflow, ensuring efficiency, speed, and smooth operations.</li><li>Conduct quality checks on machines and ensure all equipment is functioning efficiently.</li><li>Uphold hygiene and food safety standards in accordance with Abu Dhabi Municipality regulations and Mustard &amp; Linen guidelines.</li><li>Collaborate with management on promotions, caf&eacute; initiatives, and customer engagement activities.</li><li>Gather and analyze customer feedback to improve service and offerings.</li></ul>Coffee &amp; Caf&eacute; Operations (Hands-On Duties):<ul><li>Prepare and serve a full range of specialty coffee beverages and light food items (sandwiches, snacks, baked goods).</li><li>Maintain expert knowledge of coffee blends, origins, and brewing methods.</li><li>Deliver warm, friendly, and personalized service to guests with strong product knowledge.</li><li>Ensure bar area, back bar, machines, and tools are clean, sanitized, and fully stocked.</li><li>Perform accurate cash handling, register operations, and payment processing.</li><li>Implement inventory control, monitor stock levels, and place supply orders to avoid shortages and reduce waste.</li><li>Maintain Grab &amp; Go, dessert displays, and caf&eacute; counters according to company standards.</li><li>Foster a positive, uplifting atmosphere for guests and team members.</li></ul>Customer Service &amp; Handling Complaints:<ul><li>Ensure every customer leaves satisfied, with expectations met or exceeded.</li><li>Address complaints promptly, professionally, and effectively.</li><li>Provide guidance to baristas on guest engagement and conflict resolution.</li></ul>Bar Setup, Service &amp; Hygiene:<ul><li>Ensure the bar and dining area follow Social Boutique Bar-Caf&eacute; layout, cleanliness, and hygiene standards.</li><li>Check machines during opening and ensure proper function throughout operations.</li><li>Clean bar surfaces, equipment, utensils, and crockery continuously throughout the shift.</li><li>Prepare beverages according to brand recipes and standards.</li><li>Ensure accurate stock counting, FEFO rotation, and proper storage procedures.</li><li>Maintain strict cleanliness, grooming, and uniform compliance.</li><li>Maintain a high-energy, positive attitude to create an inviting environment.</li></ul>Qualifications<ul><li>Minimum 3 years of barista experience, including 1&ndash;2 years in a supervisory or Head Barista role.</li><li>Barista skills, including expertise in coffee preparation and mastery of brewing methods</li><li>Customer-focused abilities, such as excellent Customer Service and strong Communication skills</li><li>Interpersonal Skills to lead and effectively collaborate with team members</li><li>Basic Food Preparation knowledge and understanding of hygiene standards</li><li>Proven ability to manage and train a team in a high-paced environment</li><li>Attention to detail and ability to maintain operations efficiently</li><li>Prior experience as a barista or in food and beverage management is highly preferred</li></ul>Your Creative DNA&bull; Strong knowledge of specialty coffee and brewing methods.&bull; Skilled in latte art and high-quality beverage presentation.&bull; Strong organizational and multitasking abilities in a fast-paced environment.The Energy You Bring<ul><li>High-energy, positive aura, approachable, customer-centric</li><li>High attention to detail and strong hygiene standards.</li><li>Excellent leadership, communication, and team-development skills.</li></ul>Other Requirements<ul><li>Must be based in or willing to relocate to Abu Dhabi.</li><li>Fluent in English; Arabic is an advantage.</li><li>Ability to work flexible hours, including weekends and holidays.</li></ul>Job Type: Full-timePay: From AED6,000.00 per month

Head Barista

Solutions Leisure Group

We're hiring passionate energetic Front of House professionals to bring life warmth and top-tier service to our vibrant venues in Abu Dhabi. If you're all about people pace and unforgettable guest experiences we want to meet you! Now Hiring Front of House Roles <ul><li>Runner</li><li>Entertainment Attendant</li><li>Hostess / Head Hostess</li><li>Waiter / Waitress</li><li>Head Waiter / Head Waitress</li><li>Housekeeper</li><li>Bar Back</li><li>Bartender</li><li>Cashier</li></ul> What You'll Be Doing <ul><li>Runner: Keep things moving! Deliver food and drinks quickly and accurately from kitchen or bar to guests ensuring a smooth efficient service flow.</li><li>Cashier: Manage transactions with precision and professionalism. Operate the POS system handle payments assist guests and keep your station spotless.</li><li>Entertainment Attendant: Create fun safe and engaging experiences for guests in activity or gaming zones. Explain how things work encourage interaction and keep the energy high.</li><li>Hostess / Head Hostess: Be the face that starts every great experience! Welcome guests manage bookings and ensure seamless seating with a warm professional approach.</li><li>Waiter / Waitress: Deliver standout service! Take orders serve with a smile and make every guest feel like a VIP from start to finish.</li><li>Head Waiter / Head Waitress: Lead the floor with confidence. Support and guide the team resolve guest concerns and ensure every shift runs smoothly.</li><li>Housekeeper: Keep guest areas spotless and comfortable. Restock supplies maintain hygiene standards and take pride in every detail.</li><li>Bar Back: Be the bartender's right hand. Restock supplies prep the bar area and help maintain a fast clean and organized service flow.</li><li>Bartender: Mix pour and impress! Craft delicious drinks engage with guests and keep the bar buzzing with energy and professionalism.</li></ul> What We're Looking For <ul><li>Previous experience in a similar role is a big plus</li><li>Great communication and people skills</li><li>A team player who thrives in a high-energy environment</li><li>A proactive attitude and passion for hospitality</li><li>Flexibility to work nights weekends and holidays</li></ul>Ready to be part of a fun fast-paced team where every day brings something newApply now your next exciting role in Abu Dhabi awaits!NOTE: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED. Employment Type Full Time Experience years Vacancy 1

Abu Dhabi Opportunities Front of House

Confidential Jobs

<div>
 
 We are a Singapore-based FinTech company looking for a Country Manager to launch and lead our regulated platform business in the UAE. Based within the Abu Dhabi Global Market (ADGM), this is a critical role responsible for ensuring full regulatory compliance, successful operational launch, and strategic growth. We are seeking a leader with deep knowledge of the UAE's financial and regulatory environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 1. Compliance and Regulation
 
 <ul>
 <li>
 Serve as the primary responsible party for running the regulated business within the ADGM framework.
 </li>
 <li>
 Ensure all business activities adhere strictly to UAE regulation and internal compliance standards.
 </li>
 <li>
 Identify, secure, and manage all licenses required for the business, the Country Manager role, and all future hires (CS, Marketing, etc.).
 </li>
 </ul>
 
 2. Operations and Management
 
 <ul>
 <li>
 Oversee and manage all operations (Ops) of the platform business.
 </li>
 <li>
 Manage the P&amp;L and ensure the business meets its financial and operational targets.
 </li>
 <li>
 Establish internal processes, controls, and reporting structures necessary to run a regulated entity.
 </li>
 <li>
 Report directly to Singapore Head Office and act as the local representative for the UAE entity.
 </li>
 </ul>
 
 3. Growth and Expansion
 
 <ul>
 <li>
 Develop and execute the local market strategy.
 </li>
 <li>
 Drive customer acquisition and business growth.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Proven experience in a senior compliance, operations, or managerial role within the UAE, ideally within the FinTech or regulated financial services sector.
 </li>
 <li>
 Deep and current working knowledge of UAE financial regulations, particularly those relevant to the ADGM.
 </li>
 <li>
 Demonstrated ability to launch and manage a regulated platform or financial services business.
 </li>
 <li>
 Strong understanding of corporate structure and licensing requirements for an expanding business.
 </li>
 <li>
 Must possess all necessary licenses/approvals for the role, capable of being approved by the ADGM Financial Services Regulatory Authority (FSRA) as a Senior Executive Officer (SEO), if required for the regulated business
 </li>
 </ul>
 
 
</div>

Country Manager UAE (ADGM)

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