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customer service representative Jobs in Dubai

customer service representative

healthcare customer service representative

Aims Healthcare LLC

Industry: Healthcare / Medical Services Location: Dubai, UAEPosition SummaryWe are seeking a compassionate, customer-focused Patient Relationship Executive to join our team in Dubai. This role is critical to ensuring a seamless and supportive experience for patients &mdash; from initial contact and appointment scheduling to post-visit follow-ups.The ideal candidate will have prior experience in hospitals, clinics, or diagnostic centers, with a strong background in patient coordination, telesales, or healthcare customer service. A high level of professionalism, empathy, and communication skills is essential, as the majority of interactions will be conducted over the phone.Key Responsibilities<ul><li>Conduct outbound calls to confirm appointments, follow up with patients, and gather feedback</li><li>Handle inbound inquiries regarding services, doctors, procedures, and general clinic information</li><li>Provide clear, accurate, and empathetic explanations of treatment options, diagnostic services, and specialties</li><li>Accurately document all patient interactions using healthcare CRM or clinic management software</li><li>Coordinate closely with the medical and administrative teams to ensure smooth appointment scheduling and patient flow</li><li>Send appointment reminders and updates via phone, SMS, or email</li></ul>Candidate RequirementsExperience<ul><li>Minimum 2 years of experience in telesales, patient coordination, or customer service</li><li>Healthcare industry experience (hospital, clinic, or diagnostic center) is highly preferred</li></ul>Skills &amp; Attributes<ul><li>Excellent communication skills in English (fluency in regional languages is an advantage)</li><li>Strong interpersonal skills and the ability to address patient concerns with empathy and professionalism</li><li>Highly organized and detail-oriented with the ability to multitask effectively in a busy environment</li><li>A patient-first mindset with a courteous and supportive approach</li></ul>Additional Details<ul><li>Work Experience: 2+ years in healthcare telesales, coordination, or patient support</li><li>Shift: 12-hour shifts (day shift or rotational, based on clinic schedule)</li><li>Joining: Immediate joiners preferred</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?</li><li>Have you previously worked in telesales, patient coordination, or healthcare customer service?</li><li>Are you comfortable handling both inbound and outbound patient calls?</li><li>Are you comfortable working 12-hour shifts (day or rotational based on clinic needs)?</li><li>Are you available on an immediate basis?</li><li>What is your level of fluency in English (spoken and written)?</li></ul>

Patient Relationship Executive (Healthcare or Hospital only)

Trusted Doctors

Job Title: Patient Relationship Executive Industry: Healthcare / Medical Services Location: DubaiPosition Overview:We are seeking a compassionate and proactive Patient Relationship Executive to enhance the patient experience across all touchpoints, from appointment scheduling to post-visit follow-ups. The ideal candidate will have prior experience in hospitals, clinics, or diagnostic centers and a strong background in patient coordination, telesales, or healthcare customer service.This role is central to ensuring effective communication with patients, primarily through phone interactions, while maintaining high standards of service and care.Key Responsibilities:<ul><li>Conduct outbound calls for appointment confirmations, post-visit follow-ups, and feedback collection.</li><li>Handle inbound calls to address patient inquiries regarding services, doctor availability, procedures, and clinic protocols.</li><li>Provide clear and empathetic information to patients about treatments, diagnostic services, and medical specialties offered.</li><li>Accurately document patient interactions and maintain records using hospital or clinic software systems.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth appointment scheduling and patient flow.</li><li>Send appointment reminders, follow-ups, and relevant information via phone, SMS, or email.</li></ul>Candidate Profile:Experience:<ul><li>Minimum of 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication skills in English; knowledge of regional languages is a plus.</li><li>Strong interpersonal and problem-solving abilities.</li><li>A patient-centric, courteous, and empathetic approach.</li><li>Comfortable working in a high-volume, fast-paced environment with strong multitasking capabilities.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, based on clinic operations)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?</li><li>Have you previously worked in telesales, patient coordination, or healthcare customer service?</li><li>Are you comfortable handling a high volume of phone calls and multitasking in a fast-paced environment?</li><li>What is your level of fluency in English (spoken and written)?</li><li>Are you willing to work 12-hour shifts (day or rotational)?</li><li>Are you available on an immediate basis?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relation Executive (Healthcare/ Hospital only)

MyDoctor Healthcare LLC

Job Title: Patient Relationship Executive Industry: Healthcare / Medical Services Location: DubaiPosition Summary: We are looking for a compassionate and service-oriented Patient Relationship Executive to join our team in Dubai. In this role, you will play a vital part in delivering a seamless and positive patient experience&mdash;from appointment scheduling to post-visit follow-ups. The ideal candidate will have prior experience in a hospital, clinic, or diagnostic center, with a background in patient coordination, telesales, or healthcare customer service.You will serve as the primary point of contact for patients, handling both inbound and outbound communication while ensuring every interaction is handled with professionalism and empathy.Key Responsibilities:<ul><li>Make outbound calls to confirm appointments, conduct follow-ups, and gather patient feedback</li><li>Handle inbound calls, addressing inquiries about services, doctors, procedures, and clinic protocols</li><li>Clearly explain treatments, diagnostic services, and medical specialties offered by the facility</li><li>Document all patient interactions accurately using clinic or hospital software systems</li><li>Coordinate with medical and administrative teams to streamline appointment scheduling and patient flow</li><li>Send appointment reminders, follow-up instructions, and other relevant communication via phone, SMS, or email</li></ul>Candidate Profile:Experience:<ul><li>Minimum of 2 years in telesales, patient coordination, or customer service&mdash;preferably within a healthcare environment (clinic, hospital, or diagnostic center)</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication skills in English; knowledge of regional languages is a plus</li><li>Strong interpersonal and problem-solving skills</li><li>Courteous, empathetic, and patient-focused approach</li><li>Ability to work efficiently in a high-volume, fast-paced environment</li><li>Proficient in multitasking and managing time effectively</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, depending on clinic operations)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?</li><li>Have you previously worked in telesales, patient coordination, or healthcare customer service?</li><li>Are you comfortable handling a high volume of phone calls and multitasking in a fast-paced environment?</li><li>What is your level of fluency in English (spoken and written)?</li><li>Are you willing to work 12-hour shifts (day or rotational)?</li><li>Are you available on an immediate basis?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Institute of Royal Aesthetic Ply Clinic Co L.L.C

Job description:Job Title: Healthcare Customer Care Specialist Location: Jumeriah, Dubai, UAE Job Type: Full-Time | On-siteAbout us: Institute of Royal Aesthetic Polyclinic is a leading aesthetic polyclinic offering premium skincare, cosmetic, and wellness treatments tailored to each client&rsquo;s needs. With a reputation for excellence, we combine medical expertise with personalized service in a luxurious and welcoming environment.We are currently seeking a dynamic and customer-focused Healthcare Customer Care Specialist to join our front-office team. If you are passionate about beauty, skincare, and client satisfaction, we want to hear from you!Key Responsibilities: Customer Care Duties:<ul><li>Greet and welcome patients warmly at the reception and over the phone</li><li>Handle incoming calls, WhatsApp, and online inquiries professionally</li><li>Schedule and manage appointments using clinic software</li><li>Assist patients with treatment details, pre- and post-care instructions</li><li>Maintain patient confidentiality and accurate records</li><li>Provide administrative support to medical and aesthetic staff</li><li>Ensure excellent customer service and client satisfaction at every touchpoint</li></ul>Tele Sales Duties:<ul><li>Follow up with potential and existing clients to promote services and packages</li><li>Explain treatment benefits, pricing, and promotions persuasively</li><li>Convert inquiries into appointments and successful bookings</li><li>Maintain call logs, sales tracking, and follow-up schedules</li><li>Achieve monthly sales targets and KPIs set by management</li><li>Upsell and cross-sell relevant treatments and skincare products</li></ul>Requirements:<ul><li>Proven experience in customer service, sales, or front desk (preferably in an aesthetic or medical clinic)</li><li>Excellent communication and interpersonal skills (English required; Arabic or other languages are a plus)</li><li>Strong telesales skills and persuasive communication ability</li><li>Presentable and professional appearance</li><li>Knowledge of skincare, aesthetic procedures, and medical terminology is highly desirable</li><li>Experience with clinic management software</li><li>Positive attitude, team player, and goal-oriented mindset</li></ul>What We Offer:<ul><li>Competitive salary + attractive commission structure</li><li>Opportunities for training and professional growth</li><li>Supportive and professional work environment</li><li>Modern and elegant clinic setting</li></ul>Working Hours: 6 days/week &ndash; Shift-basedTo Apply: Please submit your updated CV and a brief cover letter highlighting your experience in medical customer service and sales. Only shortlisted candidates will be contacted.Join our team and help clients feel confident and beautiful every day.Job Type: Full-timePay: From AED3,000.00 per month

Healthcare Customer Care Specialist

SAMAA MEDICAL CENTER

Key Responsibilities:Patient Coordination:<ul><li>Greet and assist patients, ensuring a welcoming and professional experience.</li><li>Schedule and confirm patient appointments, follow-up visits, and treatments.</li><li>Coordinate between doctors, nurses, and patients to ensure seamless service flow.</li><li>Provide patients with information about procedures, treatments, and aftercare instructions.</li><li>Handle patient queries, complaints, and concerns promptly and professionally.</li><li>Maintain accurate patient records and confidentiality in compliance with data protection policies.</li></ul>Sales &amp; Business Development:<ul><li>Promote and upsell clinic services, packages, and treatments to patients.</li><li>Convert patient inquiries into confirmed appointments and procedures.</li><li>Track sales leads and follow up with potential patients through calls, emails, or messages.</li><li>Meet monthly/quarterly sales targets set by management.</li><li>Maintain a database of patients for future marketing and promotional campaigns.</li><li>Work with the marketing team to support campaigns, events, and promotions.</li></ul>Administrative &amp; Support:<ul><li>Prepare daily, weekly, and monthly sales and patient coordination reports.</li><li>Assist with billing, payments, and insurance-related documentation when needed.</li><li>Ensure patient satisfaction surveys are conducted, and feedback is recorded for service improvement.</li><li>Support the clinic team in smooth day-to-day operations.</li></ul>Key Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Healthcare, or related field (preferred).</li><li>Previous experience in healthcare sales, patient coordination, or customer service.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to multitask and manage time efficiently.</li><li>Fluency in English and Arabic.</li><li>Proficiency in MS Office and healthcare CRM systems.</li></ul>NOTE: Female ArabicJob Types: Full-time, Contract

Sales cum Patient coordinator

Getchecked Clinic

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 Company Description
 
 
 
 At Getchecked Clinic, we are committed to enhancing the health and wellness of our community. As a premier health clinic located in the heart of this vibrant city, we take pride in offering a wide range of high-quality medical services designed to address the diverse needs of our patients.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Representative located in Dubai. The Customer Service Representative will handle day-to-day tasks that include providing exceptional customer service, responding to customer inquiries, ensuring customer satisfaction, and enhancing the overall customer experience at the clinic. Duties include managing phone calls, booking appointments, addressing patient concerns, and assisting with administrative tasks.
 
 
 
 
 
 
 Qualifications
 
 
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 Customer Service Representatives, Customer Support skills
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 Customer Satisfaction and Customer Service skills
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 Customer Experience skills
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 Excellent communication and interpersonal skills
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 Ability to work effectively in a fast-paced environment
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 Proficiency in using customer service software and tools
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 Experience in the healthcare industry is advantageous
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 High school diploma or equivalent; additional education and healthcare background is a plus
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Registered Nurse

AIMS Digital Marketing

Job Description: We are looking for a courteous and professional Patient Relations Executive to join our healthcare team. Preference will be given to candidates with at least 1 year of experience in Doctor-on-call or telehealth services.Responsibilities:<ul><li>Communicate effectively with patients and provide necessary support</li><li>Coordinate appointments and follow-ups with medical staff</li><li>Handle patient inquiries and resolve issues</li><li>Enhance patient experience and ensure satisfaction</li></ul>Requirements:<ul><li>Fluency in Arabic and English</li><li>Minimum 1 year experience in Doctor-on-Demand services</li><li>Strong communication skills and ability to work under pressure</li><li>Full-time &ndash; 12-hour shifts</li></ul>Benefits:<ul><li>Salary to be determined after interview</li><li>Attractive incentives</li><li>Residency visa and flight ticket provided</li><li>One day off per week</li></ul>Job Type: Full-timeExperience:<ul><li>PRE: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Arabic Speaker Patient Relation Executive- Female

Explore 4040+ Healthcare customer service representative in Dubai this October. Find roles across top companies and apply now to boost your career.

4040 healthcare customer service representative jobs IN Dubai

Patient Relationship Executive (Healthcare or Hospital only)

Patient Relation Executive (Healthcare/ Hospital only)

Patient Relation Executive (Healthcare/ Hospital only)

Healthcare Customer Care Specialist

Sales cum Patient coordinator

Registered Nurse

Arabic Speaker Patient Relation Executive- Female