customer service associate

business analyst

data analyst

front desk agent

it specialist

help desk analyst

Travelport

<div>
 <p>
  We&rsquo;re hiring right now for a
  <strong>
   Premier Helpdesk Analyst - English/French
  </strong>
  for a permanent position based in Cairo, Egypt.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   How you&rsquo;ll make an impact:
  </strong>
 </p>
 <p>
  We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your role in action:
  </strong>
 </p>
 <ul>
  <li>
   Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
  </li>
  <li>
   Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
  </li>
  <li>
   Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
  </li>
  <li>
   Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
  </li>
  <li>
   Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote Travelport self-service options to customers including MyTravelport.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Could this be you?
  </strong>
 </p>
 <ul>
  <li>
   At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment.
   <strong>
    GDS knowledge &ndash; Galileo GDS experience required.
   </strong>
   Candidates with experience in other GDS systems would also be considered.
  </li>
  <li>
   Experience with CETS or any other leisure tool is welcome but not required.
  </li>
  <li>
   Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Please note that this will be working in French working hours so weekend would be Saturday and Sunday.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Best Regards
 </p>
 <p>
  Usha
 </p>
 <p>
  Infotree Global Solutions
 </p>
 <p>
  Linkedin: linkedin.com/in/usha-rahul-116453223
 </p>
</div>


Help Desk Analyst

Infotree Global Solutions

<div>
 <p>
  Your role in action:
 </p>
 <p>
  <br/>
 </p>
 <p>
  Provide Helpdesk support of the full product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Identify and correctly troubleshoot all problems reported to minimize the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the escalation procedures.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Adhere to resolution/escalation times to minimize the impact on our customers and continually strive for improved performance. Continuously increase application knowledge to rapidly identify and resolve problems reported.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within client policy. Promote self-service options to customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Could this be you?
 </p>
 <p>
  At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge &ndash; Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experience with CETS or any other leisure tool is welcome but not required.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.
 </p>
</div>


Egypt Education Platform

<div><p>The Egypt Education Platform is on the lookout for an enthusiastic <b>IT Help Desk</b> professional to join our dedicated support team at <b>Madinaty Integrated Language School</b>. In this role, you will play a key part in maintaining the integrity and performance of our IT systems, ensuring that both staff and students can access the necessary technology to support their educational needs.</p><p><b>
Responsibilities:</b></p><ul>
<li>
Provide technical support and troubleshooting for software, hardware, and network issues encountered by staff and students.</li>
<li>Manage and resolve help desk tickets efficiently, ensuring high levels of customer satisfaction.</li>
<li>Assist in the setup, installation, and configuration of IT equipment, including desktops, laptops, and peripherals.</li>
<li>Conduct training sessions for users on basic IT functionalities and tools.</li>
<li>Document issues and solutions in the ticketing system, maintaining accurate records for future reference.</li>
<li>Collaborate with the IT team to improve system performance and implement new technologies.</li>
<li>Monitor IT inventory, assist in procurement processes, and keep track of technical assets.</li>
<li>Stay updated with industry trends and recommend improvements and innovations to enhance the IT infrastructure.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor's degree in Computer Science, Information Technology, or related field.</li>
<li>Experience in an IT help desk or technical support role is an advantage.</li>
<li>Strong knowledge of IT systems, networks, and troubleshooting methodologies.</li>
<li>Excellent communication skills in both Arabic and English.</li>
<li>Customer-focused mindset with a passion for helping others.</li>
<li>Ability to handle multiple tasks and work under pressure effectively.</li>
<li>Team player with the capability to work independently when needed.</li>
<li>Willingness to learn and adapt to new technologies and processes.</li>
</ul><p><b>
Note:</b> The safety and security of our students are of utmost importance. All successful candidates will undergo thorough background checks as part of our safeguarding protocols.</p><p><b>
Benefits</b></p><p></p><ul>
<li>
Tuition Discount for Dependents</li>
<li>Medical Insurance for Self
</li><li>Social Insurance
</li><li>Transportation upon availability</li></ul></div>

IT Help Desk

Noventiq Egypt

<div>
 Proof of Execution (PoE) Desk &mdash; Compliance Analyst
 <br/>
 <br/>
 Location: Cairo, Egypt (Spanish Speaker)
 <br/>
 <br/>
 Reports to: PoE Desk Lead (dotted line to Global Compliance)
 <br/>
 <br/>
 Business Unit: Microsoft Operations
 <br/>
 <br/>
 Role Purpose
 <br/>
 <br/>
 The PoE Desk Compliance Analyst ensures every Noventiq claim submitted for Microsoft funded services and pre sales activities is accurate, traceable, and fully compliant with program guidance and best practices. The role performs independent pre submission validation across PoE evidence, customer association (CPOR), activity records, and ROI narratives, and partners with Regional Operations Centers (ROCs) to raise the overall quality and integrity of claims.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   End to end claim validation (pre submission)
   <br/>
   <br/>
  </li>
 </ul>
 oVerify customer identity and association (TPID/CPOR), engagement existence in Partner Center, and subscription identifiers where applicable.
 <br/>
 <br/>
 oConfirm required artifacts are complete in Noventiq&rsquo;s central PoE repository (questionnaires, invoices, delivery records, unique customer outcomes).
 <br/>
 <br/>
 oValidate claim compliance against engagement program, delivery and performance requirements based on the check-list (e.g claims general terms, regional performance rate, customer claim limits, delivery hours, etc.)
 <br/>
 <br/>
 oValidate PoE evidence against Microsoft&rsquo;s acceptance criteria, including what is not acceptable (e.g., generic quotes, master agreements not proving recent engagement, duplicated slides/templates).
 <br/>
 <br/>
 oApply additional checks for duplicate or rushed engagements, fragmentation/chopping, implausible delivery patterns, and fair market value/market boundary issues. Escalate anomalies to Compliance.
 <br/>
 <br/>
 <ul>
  <li>
   ROC partnership &amp; workflow control
   <br/>
   <br/>
  </li>
 </ul>
 oServe as the final &ldquo;good for submission&rdquo; gate after ROC preparation; record outcomes and feedback loops to ROC owners.
 <br/>
 <br/>
 oHelp maintain ROC whitelists (who can nominate/submit), flags for nominations outside ROC, and consolidation targets in high risk regions.
 <br/>
 <br/>
 <ul>
  <li>
   Evidence quality &amp; uniqueness
   <br/>
   <br/>
  </li>
 </ul>
 oEnsure each claim&rsquo;s PoE is customer specific (unique outcomes, OKRs, value plan, ROI, next steps), avoiding reuse of slides or models across customers.
 <br/>
 <br/>
 oContribute to business unit improvements identified in the PoE compliance business case (e.g., centralization, controls, tooling).
 <br/>
 <br/>
 <ul>
  <li>
   Issue management &amp; escalation
   <br/>
   <br/>
  </li>
 </ul>
 oDocument findings, recommend corrective actions, and prepare case packets for Compliance and leadership when patterns of concern arise (duplication, fragmentation, speed anomalies, market misalignment).
 <br/>
 <br/>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree (Business, Finance, Information Systems), or equivalent experience.
  </li>
  <li>
   2&ndash;4 years in incentives/compliance operations, deal desk, PMO, audit, or claims processing (preferably within Microsoft partner programs).
  </li>
  <li>
   Strong analytical skills with Excel/Power BI; ability to interpret data, reconcile artifacts, and spot patterns/anomalies (duplication, timing, fragmentation).
  </li>
  <li>
   Excellent writing and stakeholder communication; comfortable giving precise, actionable feedback to ROC and account teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred / Nice To Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Working knowledge of IT services business and Microsoft product lines,
  </li>
  <li>
   Experience working in a distributed multi-national organization.
   <br/>
   <br/>
  </li>
 </ul>
 Competencies &amp; Behaviors
 <br/>
 <br/>
 <ul>
  <li>
   Integrity &amp; independence: maintains a control mindset and unbiased validation stance; escalates issues promptly.
  </li>
  <li>
   Detail orientation: meticulous evidence checks, complete audit trail creation.
  </li>
  <li>
   Judgment: distinguishes admin defects vs. substantive risks; understands ROI narratives and fair market value boundaries.
  </li>
  <li>
   Collaboration: effective partnering with ROCs, field claim owners, Compliance, and Microsoft program contacts.
   <br/>
   <br/>
  </li>
 </ul>
 Location: Cairo - NQEGY, Cairo, Cairo, Egypt
</div>


Proof of Execution (PoE) Desk - Compliance Analyst

Darwinbox

<div><p><b>Job Description</b></p><div><div>
Proof of Execution (PoE) Desk &mdash; Compliance Analyst</div><div>
Location: Cairo, Egypt (English Speaker)</div><div></div><div><br>
Reports to: PoE Desk Lead (dotted line to Global Compliance)</div><div>
Business Unit: Microsoft Operations</div><div>
Role Purpose</div><div>
The PoE Desk Compliance Analyst ensures every Noventiq claim submitted for Microsoft funded services and pre sales activities is accurate, traceable, and fully compliant with program guidance and best practices. The role performs independent pre submission validation across PoE evidence, customer association (CPOR), activity records, and ROI narratives, and partners with Regional Operations Centers (ROCs) to raise the overall quality and integrity of claims.</div><div></div><div><br>
Key Responsibilities</div><div>
1.End to end claim validation (pre submission)</div><div>
oVerify customer identity and association (TPID/CPOR), engagement existence in Partner Center, and subscription identifiers where applicable.</div><div>
oConfirm required artifacts are complete in Noventiq&rsquo;s central PoE repository (questionnaires, invoices, delivery records, unique customer outcomes).</div><div>
oValidate claim compliance against engagement program, delivery and performance requirements based on the check-list (e.g claims general terms, regional performance rate, customer claim limits, delivery hours, etc.)</div><div>
oValidate PoE evidence against Microsoft&rsquo;s acceptance criteria, including what is not acceptable (e.g., generic quotes, master agreements not proving recent engagement, duplicated slides/templates).</div><div>
oApply additional checks for duplicate or rushed engagements, fragmentation/chopping, implausible delivery patterns, and fair market value/market boundary issues. Escalate anomalies to Compliance.</div><div>
2.ROC partnership &amp; workflow control</div><div>
oServe as the final &ldquo;good for submission&rdquo; gate after ROC preparation; record outcomes and feedback loops to ROC owners.</div><div>
oHelp maintain ROC whitelists (who can nominate/submit), flags for nominations outside ROC, and consolidation targets in high risk regions.</div><div>
3.Evidence quality &amp; uniqueness</div><div>
oEnsure each claim&rsquo;s PoE is customer specific (unique outcomes, OKRs, value plan, ROI, next steps), avoiding reuse of slides or models across customers.</div><div>
oContribute to business unit improvements identified in the PoE compliance business case (e.g., centralization, controls, tooling).</div><div>
4.Issue management &amp; escalation</div><div>
oDocument findings, recommend corrective actions, and prepare case packets for Compliance and leadership when patterns of concern arise (duplication, fragmentation, speed anomalies, market misalignment).</div><div></div><div><br>
Required Qualifications</div><ul><li>Bachelor&rsquo;s degree (Business, Finance, Information Systems), or equivalent experience.</li><li>2&ndash;4 years in incentives/compliance operations, deal desk, PMO, audit, or claims processing (preferably within Microsoft partner programs).</li><li>Strong analytical skills with Excel/Power BI; ability to interpret data, reconcile artifacts, and spot patterns/anomalies (duplication, timing, fragmentation).</li><li>Excellent writing and stakeholder communication; comfortable giving precise, actionable feedback to ROC and account teams.</li></ul><div></div><div><br>
Preferred / Nice to Have</div><ul><li>Working knowledge of IT services business and Microsoft product lines,</li><li>Experience working in a distributed multi-national organization.</li></ul><div></div><div><br>
Competencies &amp; Behaviors</div><ul><li>Integrity &amp; independence: maintains a control mindset and unbiased validation stance; escalates issues promptly.</li><li>Detail orientation: meticulous evidence checks, complete audit trail creation.</li><li>Judgment: distinguishes admin defects vs. substantive risks; understands ROI narratives and fair market value boundaries.</li><li>Collaboration: effective partnering with ROCs, field claim owners, Compliance, and Microsoft program contacts.</li></ul></div></div><div></div>

Kasrawy Group Careers

<div>
 Position: Information Desk Representative
 <br/>
 <br/>
 Job Overview:
 <br/>
 <br/>
 We are seeking a highly motivated and customer-oriented Information Desk Representative to join our team in New Cairo, Egypt. This individual will be responsible for providing excellent customer service to all visitors and clients at our information desk. The ideal candidate will have exceptional communication skills, a positive attitude and a strong desire to help others.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Greet and welcome all visitors and clients in a professional and friendly manner
  </li>
  <li>
   Answer and direct incoming calls to the appropriate departments
  </li>
  <li>
   Provide accurate information about our company, projects and services to clients and visitors
  </li>
  <li>
   Maintain a clean and organized information desk area
  </li>
  <li>
   Assist with scheduling appointments and managing meeting room reservations
  </li>
  <li>
   Handle inquiries and complaints in a timely and professional manner
  </li>
  <li>
   Assist with administrative tasks such as data entry, filing and organizing documents
  </li>
  <li>
   Collaborate with other departments to ensure a smooth flow of information and communication
  </li>
  <li>
   Keep track of office supplies and place orders when necessary
  </li>
  <li>
   Stay up-to-date with company news and updates to provide accurate information to clients and visitors
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in customer service or a similar role is preferred
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Proficient in Microsoft Office and basic computer skills
  </li>
  <li>
   Ability to multitask and prioritize tasks in a fast-paced environment
  </li>
  <li>
   Strong problem-solving and decision-making skills
  </li>
  <li>
   Fluency in English is required
   <br/>
  </li>
 </ul>
</div>


Information Desk Representative

Living Stones Group

<div>
 <p>
  <strong>
   IT Support Engineer
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Highlight:
  </strong>
  The IT Support Engineer (L1) holds an essential role at Living Stones Group (LSG). This position supports new and existing clients who work in a variety of industries and regions. LSG is a global company that supports clients with remote and on-prem solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Hours:
  </strong>
  This position is a full-time 40-hour per week (Monday to Friday), hybrid (primarily remote with scheduled office work in Cairo as needed). Work hours are during the afternoon and evening. This position also covers a minimum of one Sunday shift per month to monitor the service desk and respond to client needs. Comp time is provided for Sunday shifts.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Main Responsibilities for this Position:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery. &nbsp;
  </li>
  <li>
   Maintains and administers computer networks and related computing environments. &nbsp;
  </li>
  <li>
   Has Hands-on experience in networking, routing, and switching. &nbsp;
  </li>
  <li>
   Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and    other systems. &nbsp;
  </li>
  <li>
   Manage file servers and printer servers. &nbsp;
  </li>
  <li>
   Manage hardware and software assets. &nbsp;
  </li>
  <li>
   Ability to create accurate network diagrams and documentation for designing and planning network communication systems. &nbsp;
  </li>
  <li>
   Handling Outlook and mailbox-related issues &nbsp;
  </li>
  <li>
   Walk customers through installing applications and computer peripherals. &nbsp;
  </li>
  <li>
   Ask targeted questions to diagnose problems. &nbsp;
  </li>
  <li>
   Conduct remote troubleshooting. &nbsp;
  </li>
  <li>
   Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role &nbsp;
  </li>
  <li>
   Hands-on experience with Windows/Linux OS environments
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Language Skills:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Fluent and competent on a professional level, both verbally and written, in Arabic and English.
  </li>
 </ul>
 <p>
  &nbsp;&nbsp;
 </p>
 <p>
  <strong>
   <u>
    Requirements:
   </u>
  </strong>
  <u>
   &nbsp;
  </u>
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   <span>
    Very good internet connectivity from remote work location.
   </span>
  </li>
  <li>
   <span>
    Degree in computer science or information technology.
   </span>
  </li>
  <li>
   <span>
    CCNA certification is required. Microsoft, Linux, or Cisco certifications are advantageous. &nbsp; &nbsp;
   </span>
  </li>
  <li>
   <span>
    Prior experience in tech support, desktop support, or a similar role. &nbsp;
   </span>
  </li>
  <li>
   <span>
    Proficiency in the following areas of technical support:
   </span>
  </li>
 </ul>
 <p>
  <span>
   -Microsoft 365, including Outlook, SharePoint, OneDrive, Security and MFA.
  </span>
 </p>
 <p>
  <span>
   -Windows/Mac and desktop support proficiency
  </span>
 </p>
 <p>
  <span>
   -Remote desktop applications and help desk software.
  </span>
 </p>
 <p>
  <span>
   -Active Directory (AD) and Identity
  </span>
 </p>
 <p>
  <span>
   -Networking and connectivity
  </span>
 </p>
 <p>
  <span>
   -MSP tools and methodology
  </span>
 </p>
 <ul>
  <li>
   <span>
    Attention to detail and ability to follow standard operating procedures (SOP) with good documentation and problem-solving skills. &nbsp;
   </span>
  </li>
  <li>
   <span>
    Excellent interpersonal skills. &nbsp;
   </span>
  </li>
  <li>
   Communication Skills: Ability to communicate technical information clearly, written and verbally, to non-technical stakeholders and collaborate effectively with team members.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Physical Ability:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Physical ability to lift equipment and perform on-site tasks in LSG and client offices and worksites.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Please submit CV or submit questions to: people@livingstones.group
 </p>
</div>


IT Support Engineer (L1)

Explore 646+ Help desk analyst in Egypt this January. Find roles across top companies and apply now to boost your career.

646 help desk analyst jobs IN Egypt

Help Desk Analyst

Help Desk Analyst

IT Help Desk

Proof of Execution (PoE) Desk - Compliance Analyst

Proof of Execution (PoE) Desk - Compliance Analyst

Information Desk Representative

IT Support Engineer (L1)