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Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
About The Role
Four Seasons Hotel Alexandria is looking for a front desk agent who welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guest out of the hotel, preparing and explaining the bill, responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
What Will You Do
1.The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
3. The ability to quote and be familiar with room and rate availability for current and future dates.
4. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
5. The ability to work closely with the Concierge and Guest Services staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
6. The ability to handle guest problems or complaints.
What Will You Bring
1.Written, spoken and reading proficiency in the English language.
2. Hotel experience preferred.
3. Knowledge of Front Desk tasks.
4. Opera knowledge is an advantage.
5. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
6. The ability to understand and comply with upscale luxuries Hotel operation standards.
What We Offer:
 
&bull; Competitive Salary, wages, and a comprehensive benefits package
&bull; Excellent Training and Development opportunities
&bull; Complimentary Dry Cleaning for Employee Uniforms
&bull; Complimentary Employee Meals</div>

Front Desk Agent

Marriott International

<div>Additional Information 
Job Number25178510 
Job CategoryRooms &amp; Guest Services Operations 
LocationCairo Marriott Hotel, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Hilton

<div>Front Office Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Agent

Holiday Inn

<div>At Holiday Inn &amp; Suites Cairo Maadi, part of the world-renowned IHG Hotels &amp; Resorts family, we&rsquo;re not just a hotel &mdash; we&rsquo;re a place where people love to work and guests love to stay. Proudly Great Place to Work&reg; certified, we&rsquo;re looking for a warm and enthusiastic Front Office Agent to be the welcoming face of our hotel. In this role, you&rsquo;ll create memorable first impressions, ensure seamless guest experiences, and deliver the exceptional service that defines our brand. If you have a passion for hospitality and a commitment to making every guest feel at home, we&rsquo;d love to welcome you to our team!<div>
A little taste of your day-to-day:
 
 
Every day is different at IHG, but you&rsquo;ll mostly be:</div><ul><li>
Greet guests on arrival and assist with check-in and check-out procedures.</li><li>
Handling guest inquiries, requests, and complaints promptly and professionally.</li><li>
Managing telephone calls, routing them efficiently, and responding to inquiries with courtesy.</li><li>
Providing information about hotel facilities, services, and local attractions.</li><li>
Promoting IHG Rewards Club and encouraging enrolments.</li><li>
Coordinating with other departments to ensure seamless guest experiences.</li><li>
Maintaining accurate guest records and ensuring preferences are noted for future visits.</li>
Handling billing, payment transactions, and ensuring accuracy in guest accounts. 
<li>
</li></ul>What we need from you:<ul><li>
Bachelor&rsquo;s degree in hospitality or related field preferred.</li><li>
1&ndash;2 years&rsquo; experience in Front Office, Guest Services, or a similar role in a 4/5-star hotel.</li><li>
Excellent communication, telephone etiquette, and customer service skills.</li><li>
Proficiency in Opera PMS and MS Office.</li><li>
Strong problem-solving abilities and attention to detail.</li><li>
Fluency in English and other languages is an advantage.</li></ul><div>
What you can expect from us:</div><div> 
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
</div><div></div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</div><div></div><div>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
</div><div>So, join us and you&rsquo;ll become part of our ever-growing global family.</div>
<div>Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn&reg;&#65039; we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we&rsquo;ve been on our journey since 1952.</div> 
<div>
 
</div><div>So if you can help our guests enjoy the brighter side of travel, we&rsquo;d love to give you a warm welcome to the Holiday Inn&reg;&#65039; family.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Office Agent - Holiday Inn & Suites Cairo Maadi

Pyramids Park Resort Cairo

<div>
 
 🎯 Job Description:
 
 
 Main Responsibilities:
 
 
 Answer incoming phone calls from hotel guests or external callers in a professional and friendly manner.
 
 
 Transfer calls to the appropriate hotel departments (Front Desk, Housekeeping, Security, Room Service, Maintenance, etc.).
 
 
 Handle internal requests such as wake-up calls for guests.
 
 
 Take and relay important messages to guests or relevant departments.
 
 
 Provide basic information about the hotel (working hours, facilities, policies).
 
 
 Coordinate with other departments to ensure prompt response to guest needs.
 
 
 Maintain confidentiality and guest privacy at all times.
 
 
 ✅ Requirements:
 
 
 Diploma or university degree (preferably in Tourism &amp; Hospitality or a related field).
 
 
 Fluency in Arabic and good English communication skills. A third language is a plus.
 
 
 Clear and pleasant phone voice with excellent communication skills.
 
 
 Willingness to work shifts (morning/night/rotational).
 
 
 Professional appearance and polite manner.
 
 
 Previous experience in a hotel call center or guest service department is a strong advantage, especially in 4-star hotels.
 
</div>

Telephone Operator

Fairmont Nile City

<div>
 
 
 Guest Relations Agent:
 
 
 
 
 Welcoming guests in a friendly and professional way.
 
 Addressing and escalating customer complaints. Providing information about facilities, programs and other services.
 
 
 
 
 
 
 What you will be doing:
 
 
 <ul>
 <li>
 Review arrival lists to welcome guests
 </li>
 <li>
 Attend to special guests (e.g. VIPs) and answer their inquiries
 </li>
 <li>
 Provide information about amenities, area and venues and promote services
 </li>
 <li>
 Anticipate guest needs and build rapport with customers
 </li>
 <li>
 Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
 </li>
 <li>
 Record information in the logbook daily
 </li>
 <li>
 Ensure compliance with health and quality standards
 </li>
 </ul>
</div>

Guest Relations Agent

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
 
 
 
 Communications Agent
 
 
 
 Four Seasons Hotel Cairo at The First Residence
 
 
 Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Communications Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 About The Role
 
 
 
 Answers and directs phone calls, pages, radio requests, and faxes in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
 
 
 
 What You Will Do
 
 
 
 Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
 
 
 Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
 
 
 Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g., property management, paging, and radio systems), high-speed Internet system, and facsimile machines.
 
 
 Comply with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact.
 
 
 Work harmoniously and professionally with co-workers and supervisors.
 
 
 Monitors and responds to the hotel fire control panel and emergency and safety situations in an efficient and professional manner.
 
 
 Accepts and delivers wake-up calls, messages, and facsimiles in a timely manner.
 
 
 Performs installation and repairs of telephone, facsimile, or high-speed Internet services in the guest room or public area meeting space.
 
 
 
 What You Bring
 
 
 
 <ul>
 <li>
 Requires a working knowledge of division operations.
 </li>
 <li>
 Working knowledge is generally learned on the job.
 </li>
 <li>
 Requires the ability to operate computer equipment and other Kitchen systems.
 </li>
 <li>
 Requires reading, writing, and oral proficiency in the English language.
 </li>
 <li>
 More than 1 year of experience.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent training and development opportunities
 </li>
 <li>
 Complimentary dry cleaning for employee uniforms/ business attire.
 </li>
 <li>
 Complimentary employee meals
 </li>
 <li>
 Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
 </li>
 <li>
 Dental and medical/disability/life insurance
 </li>
 <li>
 Retirement pension plan
 </li>
 <li>
 Employee service awards
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 Full&ndash;time job with 44 working hours a week.
</div>

Communications Agent

Explore 234+ Front desk agent in Egypt this November. Find roles across top companies and apply now to boost your career.

234 front desk agent jobs IN Egypt

Front Desk Agent

Front Desk Agent

Front Office Agent

Front Office Agent - Holiday Inn & Suites Cairo Maadi

Telephone Operator

Guest Relations Agent

Communications Agent