customer service representative Jobs in Egypt

customer service representative

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front desk receptionist

front desk agent

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.<ul><li>
Create, modify, and manage guest reservations with accuracy and attention to detail</li><li>
Handle group booking inquiries and coordinate group check-ins and check-outs</li><li>
Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor</li><li>
Anticipate guest needs and respond promptly to requests with a solution-oriented approach</li><li>
Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions</li><li>
Manage multiple tasks simultaneously while maintaining composure and professionalism</li><li>
Provide exceptional customer service by addressing guest concerns with empathy and decisiveness</li><li>
Communicate effectively with other departments to ensure seamless guest experiences</li><li>
Maintain organized records and ensure accurate documentation of all transactions</li><li>
Support team members and contribute to a positive, inclusive work environment</li><li>
Perform night shift rotations as needed to ensure continuous front desk coverage</li></ul><div> 
Qualifications</div> 
<ul><li>
Fluency in English with excellent verbal and written communication skills</li><li>
Proficiency in at least one additional language (Arabic, French, or German preferred)</li><li>
Strong interpersonal and people skills with a genuine passion for customer service</li><li>
Proven ability to remain calm, patient, and empathetic when handling challenging situations</li><li>
Excellent organizational and time management abilities</li><li>
Proficiency with computer systems and hotel Property Management Systems (PMS)</li><li>
Detail-oriented mindset with strong accuracy in data entry and record-keeping</li><li>
Ability to work flexibly, including night shifts and rotating schedules</li><li>
Team player mentality with collaborative spirit and supportive attitude</li><li>
Professional appearance and demeanor</li><li>
Conflict resolution and problem-solving capabilities</li><li>
Ability to multitask and prioritize effectively in a fast-paced environment</li><li>
Previous hospitality, front office, or customer service experience (preferred)</li><li>
Familiarity with reservation systems and hotel operations (preferred)</li></ul><div> 
Additional Information</div><div> 
Your team and working environment: 
<ul><li>A passionate and inspired team that creates unique experiences for all they meet.</li><li>We recognize and celebrate our team and individual success</li></ul>
Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking. 
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool. 
Physical Aspects of Position (include but are not limited to): 
<ul><li>Constant standing and walking throughout shift.</li><li>Frequent lifting and carrying up to 30 lbs.</li><li>Occasional kneeling, pushing, pulling, lifting.</li><li>Occasional ascending or descending ladders, stairs and ramps.</li></ul>
Visa Requirements: Must be legally permitted to work in Egypt. 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
What is in it for you: 
<ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.</li></ul></div></div>

Front Desk Agent

Fairmont

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.<ul><li>
Create, modify, and manage guest reservations with accuracy and attention to detail</li><li>
Handle group booking inquiries and coordinate group check-ins and check-outs</li><li>
Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor</li><li>
Anticipate guest needs and respond promptly to requests with a solution-oriented approach</li><li>
Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions</li><li>
Manage multiple tasks simultaneously while maintaining composure and professionalism</li><li>
Provide exceptional customer service by addressing guest concerns with empathy and decisiveness</li><li>
Communicate effectively with other departments to ensure seamless guest experiences</li><li>
Maintain organized records and ensure accurate documentation of all transactions</li><li>
Support team members and contribute to a positive, inclusive work environment</li><li>
Perform night shift rotations as needed to ensure continuous front desk coverage</li></ul> 

Qualifications 
<ul><li>
Fluency in English with excellent verbal and written communication skills</li><li>
Proficiency in at least one additional language (Arabic, French, or German preferred)</li><li>
Strong interpersonal and people skills with a genuine passion for customer service</li><li>
Proven ability to remain calm, patient, and empathetic when handling challenging situations</li><li>
Excellent organizational and time management abilities</li><li>
Proficiency with computer systems and hotel Property Management Systems (PMS)</li><li>
Detail-oriented mindset with strong accuracy in data entry and record-keeping</li><li>
Ability to work flexibly, including night shifts and rotating schedules</li><li>
Team player mentality with collaborative spirit and supportive attitude</li><li>
Professional appearance and demeanor</li><li>
Conflict resolution and problem-solving capabilities</li><li>
Ability to multitask and prioritize effectively in a fast-paced environment</li><li>
Previous hospitality, front office, or customer service experience (preferred)</li><li>
Familiarity with reservation systems and hotel operations (preferred)</li></ul> 

Additional Information<div> 
Your team and working environment: 
<ul><li>A passionate and inspired team that creates unique experiences for all they meet.</li><li>We recognize and celebrate our team and individual success</li></ul>
Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking. 
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool. 
Physical Aspects of Position (include but are not limited to): 
<ul><li>Constant standing and walking throughout shift.</li><li>Frequent lifting and carrying up to 30 lbs.</li><li>Occasional kneeling, pushing, pulling, lifting.</li><li>Occasional ascending or descending ladders, stairs and ramps.</li></ul>
Visa Requirements: Must be legally permitted to work in Egypt. 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
What is in it for you: 
<ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.</li></ul></div></div>

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
About the role:
<div><div>The Front Desk Receptionist welcomes guests to the property , providing an exceptional guest experience at check-in, during the guest&rsquo;s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus r esponding to a wide variety of guest requests , assessing guest needs , adding personal recommendations , and align ing with Four Seasons service standards . This role is part of the Front Desk , reporting into the Front Desk Manager. 
</div><div>What you will do: 
</div><div><ul><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
</li><li>Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et c.
</li><li>Responds to all guest requests in an accurate and timely manner. Interaction s with guest will be in person and by phone;
</li><li>Resolves guest complaints , and find opportunities to recognize and personalize the service
</li><li>experience for all guests 
</li></ul></div><div>What you bring :
</div><div><ul><li>One + years e xperience working within a luxury hotel or similar environment is considered an asset
</li><li>Excellent interpersonal skills and communication skills
</li><li>Cross cultural sensitivity, and customer service orientation
</li><li>Guest centricity and understanding the importance of guest&rsquo;s preferences . 
</li></ul></div></div> 
What we offer: 
<div> 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals 
</li></ul></div>Schedule &amp; Hours:
<ul><li>Full Time (8hrs)</li></ul></div>

Marriott International

<div>Additional Information 
Job Number26011651 
Job CategoryRooms &amp; Guest Services Operations 
LocationCairo Marriott Hotel, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Grand Rotana Resort and Spa

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<ul><li>Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>SkillsEducation, Qualifications &amp; ExperiencesYou should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.Knowledge &amp; CompetenciesThe ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:Understanding the JobTaking ResponsibilityRecognizing DifferencesCustomer FocusAdaptabilityTeamworkJob Type: Full-time

Russian / Italian Speaker Front Desk Agent

Hilton

<div>Front Office agent - Spanish Speaker
A Front Office agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. 
What will I be doing? 
As Front Office agent , you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Assist the Front Office Manager with daily Front Office operations</li><li>
Provide prompt service and actively seek opportunities to drive Guest satisfaction</li><li>
Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments</li><li>
Manage, resolve or escalate any and all Guest complaints quickly</li><li>
Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events</li><li>
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>
Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule</li><li>
Attend all Front Office meetings</li><li>
Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>
Serve your role and Team in an environmentally-conscience manner</li></ul>
What are we looking for? 
Front Office agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous customer service experience within the hotel/leisure/retail sector</li><li>
Excellent interpersonal and communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
High level of IT proficiency</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office agent - Spanish Speaker

Fairmont Nile City

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 Fairmont Nile City Hotel is a luxury hotel located in Cairo, Egypt. Our mission is to provide exceptional service and create memorable experiences for our guests. We pride ourselves on our commitment to excellence and our vibrant culture that values teamwork, innovation, and respect.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 The Front Office Agent is responsible for providing outstanding customer service to our guests, ensuring a smooth check-in and check-out process, and addressing any inquiries or concerns they may have.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Greet and register guests, providing a warm and professional welcome.
 </li>
 <li>
 Perform check-in and check-out procedures accurately and efficiently.
 </li>
 <li>
 Handle guest inquiries and requests promptly and courteously.
 </li>
 <li>
 Manage reservations and room assignments using hotel management software.
 </li>
 <li>
 Process payments and maintain accurate financial records.
 </li>
 <li>
 Assist with currency exchange and safety deposit box services.
 </li>
 <li>
 Collaborate with other departments to ensure guest satisfaction.
 </li>
 <li>
 Promote hotel services and local attractions to enhance guest experience.
 </li>
 <li>
 Address and resolve guest complaints in a timely and professional manner.
 </li>
 <li>
 Maintain a clean and organized front desk area.
 </li>
 <li>
 Ensure compliance with hotel policies and safety procedures.
 </li>
 <li>
 Assist with night audit duties when assigned to evening shifts.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Post-Secondary Education or relevant qualifications in Hotel Management.
 </li>
 <li>
 Strong written and verbal communication skills in English.
 </li>
 <li>
 Proficiency in hotel management software.
 </li>
 <li>
 Excellent customer service skills with a friendly and professional demeanor.
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment.
 </li>
 <li>
 Strong attention to detail and organizational skills.
 </li>
 <li>
 Flexibility to work various shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Basic math skills for handling financial transactions.
 </li>
 <li>
 Knowledge of local attractions and services in Cairo.
 </li>
 <li>
 Ability to work cohesively as part of a team.
 </li>
 <li>
 Cultural sensitivity and ability to work in a diverse environment.
 </li>
 <li>
 Problem-solving skills and ability to remain calm under pressure.
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Previous experience in a hotel or customer service role.
 </li>
 <li>
 Familiarity with hotel management software.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 
 
 
 
 Fairmont Nile City Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 
</div>

Front Office Agent

Explore 192+ Front desk agent in Egypt this February. Find roles across top companies and apply now to boost your career.

192 front desk agent jobs In Egypt

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Russian / Italian Speaker Front Desk Agent

Front Office agent - Spanish Speaker

Front Office Agent