customer service representative Jobs in Dubai

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Zahr Freighters

<div>At Zahr Freighters, we rely on robust IT systems to ensure smooth logistics and operations. We are seeking a skilled IT Support Technician to join our Dubai office, providing technical support, troubleshooting hardware and software issues, and maintaining network performance. This role is ideal for someone with strong problem-solving skills, technical expertise, and a commitment to ensuring uninterrupted IT services.

Key Responsibilities:
<ul>
<li>Provide technical support to staff, troubleshooting hardware, software, and network issues.</li>
<li>Install, configure, and maintain computer systems, peripherals, and software applications.</li>
<li>Monitor and maintain IT networks, servers, and backup systems.</li>
<li>Respond to IT service requests promptly and professionally.</li>
<li>Assist in setting up new workstations and ensuring proper system configuration.</li>
<li>Maintain accurate documentation of IT procedures, incidents, and resolutions.</li>
<li>Support IT projects, updates, and security protocols.</li>
<li>Stay updated on the latest technology trends and solutions to enhance IT infrastructure.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field preferred.</li>
<li>Proven experience as an IT Support Technician or in a similar technical role.</li>
<li>Strong knowledge of Windows/Linux systems, networking, and troubleshooting.</li>
<li>Familiarity with IT security practices and backup solutions.</li>
<li>Excellent problem-solving and communication skills.</li>
<li>Ability to prioritize tasks, work independently, and manage multiple requests.</li>
<li>Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.</li>
</ul>
Joining Zahr Freighters as an IT Support Technician in Dubai provides an excellent opportunity to contribute to a growing organization where technology plays a critical role. If you are passionate about IT, proactive, and ready to support business operations, we encourage you to apply.</div>

IT Support Technician

Atlantis The Palm

<div></div><div><div>Agent, Information Technology Helpdesk 
(17650)</div> 
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div> 
<div> 
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div> 
<div></div>
<div>
About the role</div>
<div>
As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.</div> 
<div></div>
<div>
Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.</div> 
<div></div>
<div>
About you</div>
<div>
You are a detail-oriented, service-driven IT professional with at least one year of IT support or service desk experience. You have strong knowledge of Microsoft products, experience with Active Directory, Azure AD, or similar tools, and familiarity with user account management, onboarding/offboarding, and Microsoft licensing. You have a basic understanding of networking concepts and are experienced with ITIL processes and ticketing tools such as ServiceNOW, ServiceDesk Plus, or JIRA. You are confident supporting users at all organizational levels, flexible to work rotational shifts, and skilled in using remote support tools such as Dameware, Manage Engine Endpoint Central, or RDP. Professionalism, adaptability, strong problem-solving, and communication skills are essential to thrive in this role.</div> 
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Agent, Information Technology Helpdesk

Delivery Hero

<div>Company Description 
Who are we ? 
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner. 
 
 
Job Description 
Job Summary: 
The IT Service Desk is the first point of contact for all IT-related requests and incidents. This role provides technical support, troubleshooting, and excellent customer service to ensure smooth day-to-day technology operations. The specialist will manage tickets, assist users at the IT counter, and escalate complex issues when necessary. 
 
Key Responsibilities:<ul><li>
Handle daily IT service requests and incidents via ticketing system, phone, email, and walk-ins.</li><li>
Manage the IT counter to support employees with hardware, software, and access requests.</li><li>
Provide first-level troubleshooting for Windows and macOS devices, including installation, configuration, and maintenance.</li><li>
Support and administer Google Workspace (G Suite) accounts, apps, and integrations.</li><li>
Basic network troubleshooting (LAN/Wi-Fi connectivity, VPN, printer setup, etc.).</li><li>
Install, configure, and maintain applications such as MS Office 365 and collaboration tools.</li><li>
Ensure timely escalation of unresolved issues to higher-level IT support teams.</li><li>
Assist with new hire onboarding (laptop setup, account creation, orientation support).</li><li>
Track and update asset inventory for laptops, peripherals, and accessories.</li><li>
Provide support for audio/visual and conferencing equipment.</li><li>
Deliver outstanding customer service, ensuring issues are resolved efficiently and communicated clearly.</li><li>
Maintain documentation of processes, FAQs, and solutions for common issues.</li><li>
Participate in IT projects such as system upgrades, security awareness, and process improvements.</li><li>
Ensure compliance with IT policies, security guidelines, and data protection standards.</li></ul> 

Qualifications 
Qualifications &amp; Skills:<ul><li>
Bachelor&rsquo;s degree (or Diploma) in Information Technology, Computer Science, or related field.</li><li>
Fresh graduates are welcome to apply; 1&ndash;2 years of IT support/service desk experience is preferred.</li><li>
Strong knowledge of Windows and macOS troubleshooting.</li><li>
Familiarity with Google Workspace (G Suite) administration.</li><li>
Basic understanding of networking fundamentals (IP addressing, DNS, DHCP, Wi-Fi).</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>
Excellent problem-solving skills and attention to detail.</li><li>
Strong communication and customer service skills.</li><li>
Ability to multitask, prioritize, and work in a fast-paced environment.</li><li>
Willingness to work flexible hours or shifts if required.</li></ul></div>

IT Service Desk Administrator II - UAE National Only

Trans Globe

<div>Job Summary 
The IT Support Specialist (Microsoft Cloud &amp; PWA Applications) is responsible for providing advanced support, maintenance, and administration of cloud-based IT systems, primarily within the Microsoft ecosystem. This includes Microsoft 365, Azure Active Directory, and related cloud services, as well as supporting Progressive Web Applications (PWAs) used across the organization. The role ensures optimal performance, reliability, and user experience for all cloud and web-based tools. 
Employment Type 
Flexible employment with minimum 20 hours of availability per week. 
Key Responsibilities 
1. Cloud System Administration
<ul>
<li>Manage and support Microsoft 365 and Azure environments, including user account administration, security configurations, and licensing.</li>
<li>Configure and maintain Azure Active Directory, including SSO integrations and Conditional Access policies.</li>
<li>Administer Exchange Online, Teams, SharePoint, and OneDrive for Business.</li>
<li>Monitor system performance, implement updates, and ensure service availability.</li>
</ul>
2. Support for Progressive Web Applications (PWAs)
<ul>
<li>Provide technical support and troubleshooting for Progressive Web Applications and browser-based business tools.</li>
<li>Assist with PWA deployment, caching issues, and browser compatibility (Edge, Chrome, Firefox, Safari).</li>
<li>Collaborate with developers to resolve API or service integration issues.</li>
<li>Guide end-users on installation and offline use of PWAs.</li>
</ul>
3. User Support &amp; Incident Management
<ul>
<li>Deliver advanced helpdesk and remote support for cloud-based services and applications.</li>
<li>Respond to tickets related to Microsoft 365, Azure, and company PWAs, ensuring timely and effective resolution.</li>
<li>Support device and application onboarding for new users (Windows, macOS, and mobile).</li>
</ul>
4. Security &amp; Compliance
<ul>
<li>Enforce Microsoft Defender policies and endpoint protection.</li>
<li>Manage multi-factor authentication (MFA) and data loss prevention (DLP) configurations.</li>
<li>Maintain compliance with corporate data protection and IT governance policies.</li> 
</ul>
6. Collaboration &amp; Training
<ul>
<li>Train employees on Microsoft 365 and PWA features to increase adoption and productivity.</li>
<li>Serve as an internal subject matter expert (SME) for cloud technologies and web app performance.</li></ul> 


Qualifications 
Education &amp; Experience
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent experience).</li>
<li>3&ndash;5 years of experience in IT support with a focus on cloud systems and web applications.</li> 
</ul>
Technical Skills
<ul>
<li>Strong hands-on experience with:
<ul><li>Microsoft 365 Admin Center and Azure Portal</li>
<li>Azure Active Directory, Conditional Access, and MFA</li>
<li>Teams, SharePoint, and OneDrive configuration</li>
<li>PWA troubleshooting (service workers, manifests, HTTPS, offline access)</li>
<li>Networking fundamentals (DNS, VPN, firewalls)</li>
<li>PowerShell scripting and automation tools</li>
</ul></li><li>Familiarity with Intune (MDM), Defender for Endpoint, and Exchange Online Protection (EOP).</li></ul> 


Soft Skills
<ul>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication and customer service orientation.</li>
<li>Ability to handle multiple priorities and complex tasks independently.</li>
<li>Keen attention to detail and continuous improvement mindset.</li></ul> 


Location:
<ul>
<li>Remote-based role.</li>
<li>May require occasional after-hours availability to handle emergency cases.</li></ul></div>

IT Helpdesk Technician

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 End User Support Associate | Majid Al Futtaim Global Solutions UAE
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The End User Services Associate is responsible for providing technical support and services to end users within the organization. This role involves troubleshooting hardware and software issues, configuring devices, managing user access, and ensuring optimal performance of desktops, laptops, mobile devices, and other end-user technologies. The EUS Associate plays a vital role in maintaining high levels of customer satisfaction and operational efficiency.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.
 </li>
 <li>
 Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits.
 </li>
 <li>
 Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability. Resolve technical problems related to LAN, WAN and VPN.
 </li>
 <li>
 Responding in a timely manner to service issues and requests.
 </li>
 <li>
 Proven experience in troubleshooting LAN/WAN and VPN issues
 </li>
 <li>
 Act as the point of escalation for unresolved or complex technical issues, ensuring that senior management&rsquo;s needs are prioritized and resolved ASAP.
 </li>
 <li>
 Troubleshoot and diagnose hardware and software issues, offering expert-level solutions to technical problems across various platforms and devices.
 </li>
 <li>
 Lead and mentor other support engineers, providing guidance on complex technical issues, best practices.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 2 to 5 years experience in IT field support.
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science/ computer information system
 </li>
 <li>
 Expert knowledge of Windows and Mac OS environments, as well as experience with mobile device management (MDM) and troubleshooting.
 </li>
 <li>
 Proficiency in supporting enterprise-level applications, including Microsoft 365 and other business-critical tools
 </li>
 <li>
 Experience with remote desktop applications and support tools (e.g., TeamViewer, Remote Desktop Protocol).
 </li>
 <li>
 Knowledge of IT security best practices to safeguard user devices and sensitive company data.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

End User Support Associate

Zapegg Tax Consultant

<div>At Zapegg Tax Consultant, we understand the importance of technology in delivering seamless tax and financial services. We are seeking a skilled and proactive IT Support Engineer to join our Dubai office. The ideal candidate will ensure the smooth functioning of all IT systems, provide technical support to staff, and maintain the company&rsquo;s technological efficiency.

Key Responsibilities:
<ul>
<li>Provide first and second-level technical support to employees and resolve hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li>
<li>Monitor and maintain company networks, servers, and data backups to ensure uninterrupted operations.</li>
<li>Manage software updates, antivirus protection, and IT security compliance.</li>
<li>Troubleshoot system errors and collaborate with vendors for specialized support.</li>
<li>Set up new user accounts and manage access permissions in line with IT policies.</li>
<li>Support internal IT projects such as system upgrades, migrations, and new technology integrations.</li>
<li>Maintain detailed documentation of IT procedures, incidents, and inventory.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Proven experience as an IT Support Engineer or similar role.</li>
<li>Strong knowledge of Windows operating systems, MS Office 365, and networking fundamentals.</li>
<li>Familiarity with cloud-based services, data security practices, and troubleshooting tools.</li>
<li>Excellent problem-solving, communication, and multitasking skills.</li>
<li>Ability to work independently and prioritize tasks efficiently.</li>
</ul>
At Zapegg Tax Consultant, we value innovation, reliability, and teamwork. Joining our Dubai office as an IT Support Engineer gives you the opportunity to contribute to a professional environment where technology drives accuracy and client satisfaction.</div>

IT Support Engineer

Noorka

<div>At Noorka Logistics, technology plays a vital role in ensuring efficient and seamless business operations. We are looking for a skilled and proactive IT Support Engineer to join our Dubai office, responsible for providing technical support, troubleshooting IT issues, and maintaining network and system performance. This role is ideal for someone with strong problem-solving skills and a passion for delivering reliable IT solutions.

Key Responsibilities:
<ul>
<li>Provide first-level technical support to staff for hardware, software, and network issues.</li>
<li>Install, configure, and maintain computer systems, applications, and peripherals.</li>
<li>Monitor and maintain IT infrastructure, including servers, routers, and backup systems.</li>
<li>Respond promptly to IT support requests and ensure timely resolution.</li>
<li>Assist with setting up new user accounts, email configurations, and access permissions.</li>
<li>Maintain IT documentation, including troubleshooting guides and incident logs.</li>
<li>Support IT security measures, updates, and regular system checks.</li>
<li>Collaborate with vendors and external providers for system upgrades and repairs.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li>
<li>Proven experience as an IT Support Engineer or in a similar technical role.</li>
<li>Strong knowledge of Windows/Linux operating systems and networking.</li>
<li>Familiarity with IT security practices and data backup systems.</li>
<li>Excellent troubleshooting, analytical, and communication skills.</li>
<li>Relevant certifications (CompTIA, Microsoft, Cisco) are an advantage.</li>
<li>Ability to work independently and manage multiple IT tasks efficiently.</li>
</ul>
Joining Noorka Logistics as an IT Support Engineer in Dubai provides the chance to play an important role in keeping our IT systems reliable and secure. If you are passionate about technology and eager to contribute to a growing logistics company, we welcome your application.</div>

Explore 1300+ Help desk technician in Dubai this October. Find roles across top companies and apply now to boost your career.

1300 help desk technician jobs IN Dubai

IT Support Technician

Agent, Information Technology Helpdesk

IT Service Desk Administrator II - UAE National Only

IT Helpdesk Technician

End User Support Associate

IT Support Engineer

IT Support Engineer