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customer service representative Jobs in Dubai

customer service representative

help desk technician

Confidential

<div>
 
 
 Position Overview:
 
 
 
 The Information Technology Help Desk Specialist plays a critical role in ensuring smooth day-to-day operations by providing first-line technical support to all internal users across the company. Acting as the first point of contact for IT-related requests, this role is responsible for diagnosing and resolving hardware, software, and network issues efficiently, while delivering exceptional service to employees at all levels. The Specialist will manage support tickets, maintain accurate records of incidents and IT assets, and collaborate with senior IT team members to escalate and resolve complex issues. This position requires a solutions-driven professional with strong technical knowledge, excellent communication skills, and the ability to translate technical concepts into clear, user-friendly guidance.
 
 
 
 Responsibilities:
 
 
 
 IT Support &amp; Issue Resolution
 
 <ul>
 <li>
 Act as the first point of contact for all IT-related queries, providing timely and professional support via phone, email, and in person.
 </li>
 <li>
 Diagnose, troubleshoot, and resolve technical issues involving hardware, software, peripherals, and network connectivity.
 </li>
 <li>
 Escalate unresolved or complex issues to senior IT team members or external vendors while ensuring proper follow-up.
 </li>
 </ul>
 
 Systems Administration
 
 <ul>
 <li>
 Manage and support Google Workspace accounts, including email setup, access permissions, and security configurations.
 </li>
 <li>
 Provide user support and troubleshooting for MS Dynamics ERP, coordinating with functional and technical teams to address issues.
 </li>
 <li>
 Maintain user accounts, passwords, and permissions in accordance with IT security policies.
 </li>
 </ul>
 
 Hardware &amp; Software Management
 
 <ul>
 <li>
 Install, configure, and maintain laptops, desktops, mobile devices, and printers.
 </li>
 <li>
 Ensure that all devices and software comply with company standards and licensing requirements.
 </li>
 <li>
 Maintain accurate records of IT assets, licenses, and warranties.
 </li>
 </ul>
 
 Onboarding &amp; Training
 
 <ul>
 <li>
 Support new employee onboarding by provisioning accounts, configuring equipment, and providing IT orientation.
 </li>
 <li>
 Develop and deliver basic training sessions or guides to enhance user proficiency in company systems.
 </li>
 </ul>
 
 Network &amp; Infrastructure Support
 
 <ul>
 <li>
 Perform routine checks on network connectivity, server health, and security systems.
 </li>
 <li>
 Assist in the implementation of system upgrades, patches, and preventive maintenance activities.
 </li>
 </ul>
 
 Process Improvement &amp; Projects
 
 <ul>
 <li>
 Contribute to IT projects aimed at improving efficiency, security, and user experience.
 </li>
 <li>
 Provide input for the development of IT support policies, procedures, and best practices.
 </li>
 <li>
 Participate in technology rollouts, migrations, and change management initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 Minimum of 4 years&rsquo; experience in an IT support or help desk role, preferably within a corporate environment.
 </li>
 <li>
 Proficiency in supporting Google Workspace, including email administration, drive management, and security settings.
 </li>
 <li>
 Experience in supporting MS Dynamics ERP, with the ability to liaise with functional and technical teams for troubleshooting.
 </li>
 <li>
 Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPN.
 </li>
 <li>
 Familiarity with IT ticketing systems, asset management tools, and remote support applications.
 </li>
 <li>
 Experience in hardware setup, configuration, and maintenance for laptops, desktops, mobile devices, and printers.
 </li>
 <li>
 Awareness of IT security protocols, user access control, and data protection best practices.
 </li>
 <li>
 Driving licence
 </li>
 <li>
 Bilingual (English and Arabic) preferred.
 </li>
 </ul>
 
 
 
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Tech-savvy with a strong aptitude for learning and applying emerging tools, including AI-driven solutions, to improve IT support efficiency.
 </li>
 <li>
 Service-oriented mindset with a genuine commitment to supporting colleagues and resolving issues efficiently.
 </li>
 <li>
 Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
 </li>
 <li>
 Analytical and logical thinker, capable of troubleshooting problems methodically and effectively.
 </li>
 <li>
 Organised and detail-focused, ensuring accuracy in documentation, asset tracking, and ticket management.
 </li>
 <li>
 Adaptable and resourceful, able to handle shifting priorities and urgent requests with composure.
 </li>
 <li>
 Proactive and self-motivated, with a continuous learning mindset and openness to adopting new technologies.
 </li>
 <li>
 Collaborative team player, willing to share knowledge and support colleagues to achieve shared goals.
 </li>
 </ul>
 
 
</div>

Information Technology Help Desk

<div>
 
 
 Job Title: Level 1 Service Desk Engineer
 
 
 
 
 GBM, Dubai
 
 
 
 
 
 
 
 Job Role:
 
 
 
 
 
 
 
 
 As Service Desk Engineer you will act as the first point of contact for Managed Service customers contacted GBM to report incidents and service request relating to their service. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing, and resolving problems at the first point of contact and/or escalating the fault to one of our second line specialist teams to further investigate and resolve. Throughout this process you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and GBM but providing timely updates and ensuring the incident is given the correct level of priority and attention.
 
 
 
 
 
 
 
 
 Responsibilities Service Desk Support:
 
 
 
 &bull; Serve as the first point of contact for users via phone, email, or ticketing system.
 
 
 &bull; Log, categorize, and assign incidents and service requests.
 
 
 &bull; Perform basic troubleshooting for hardware, software, email, network, and printer issues.
 
 
 &bull; Reset passwords and manage basic user account tasks (e.g., Active Directory).
 
 
 &bull; Escalate unresolved issues to Level 2 or relevant support teams.
 
 
 &bull; Provide timely updates to users on ticket status and resolution.
 
 
 
 
 
 
 Infrastructure Monitoring:
 
 
 
 &bull; Monitor systems, network devices, servers, and applications using monitoring tools (e.g., N-able, SolarWinds, Zabbix and ManageEngine).
 
 
 &bull; Respond to alerts by verifying, documenting, and escalating issues to the appropriate team.
 
 
 &bull; Perform routine health checks and report anomalies.
 
 
 &bull; Assist in tracking recurring alerts or performance issues.
 
 
 
 
 
 
 Key Skills and Qualifications:
 
 
 
 &bull; Bachelor&rsquo;s degree or diploma in Computer Science, IT, or related field.
 
 
 &bull; 2-5(UAE) years of experience in a technical support/monitoring role.
 
 
 &bull; Basic knowledge of Windows OS, Microsoft Office, Active Directory, and remote support tools.
 
 
 &bull; Familiarity with ITSM ticketing tools (e.g., ServiceNow, Symphony).
 
 
 &bull; Understanding of basic networking and server concepts.
 
 
 &bull; Excellent communication and interpersonal skills.
 
 
 &bull; Ability to work in a fast-paced, team-oriented environment.
 
 
 
 
 
 
 Work Schedule:
 
 
 
 &bull; Rotational shifts or 24x7 environment.
 
 
 &bull; Availability for weekend or holiday support based on roster
 
 
 
 
 
 
 Preferred Certifications (not mandatory):
 
 
 
 &bull; ITIL Foundation (preferred)
 
 
 &bull; CompTIA A+ / Network+ (optional)
 
 
 
</div>

Level 1 Service Desk Engineer

total secure

We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for installing, configuring, and maintaining computer systems and networks, providing technical support to users, and ensuring the overall health and security of our IT infrastructure. This role requires strong problem-solving abilities, excellent communication skills, and a proactive approach to IT challenges.Key Responsibilities:<ul><li>Technical Support: Provide first-line technical support to end-users for hardware, software, and network issues. Resolve problems via phone, email, or in-person.</li><li>System Installation &amp; Configuration: Install, configure, and maintain computer hardware, software, and peripheral equipment. Set up new workstations, servers, and other IT equipment.</li><li>Security &amp; Updates: Ensure all systems are up-to-date with the latest security patches and updates. Implement and manage security protocols to safeguard data and infrastructure.</li><li>Troubleshooting: Diagnose and resolve technical issues efficiently. Document issues and solutions for future reference.</li><li>Inventory Management: Track and manage IT inventory, including hardware, software licenses, and other equipment.</li><li>Backup &amp; Recovery: Perform regular data backups and assist with data recovery procedures in the event of a system failure or data loss.</li><li>Documentation: Maintain accurate records of IT processes, configurations, and troubleshooting steps. Create and update documentation for IT procedures and user guides.</li></ul>Qualification <ul><li>Poly Technic Diploma in IT or ITI Diploma</li><li>Freshers can also apply</li></ul>Attractive Package AvailableJob Type: Full-timePay: AED1,600.00 - AED1,800.00 per monthApplication Deadline: 09/10/2024

IT Technician

<div>
 
 
 About IN2
 
 
 
 
 
 
 IN2 is an award-winning specialist communications, development, and research company dedicated to creating positive change for communities in rapidly changing environments. We use innovative and engaging two-way communications to create impact across the full spectrum of geo-political and socio-economic issues, including global security, international development, business transformation, and climate change.
 
 
 
 
 
 IN2 combines a global geopolitical outlook with a rich understanding of local grassroots sentiment to help clients develop, deliver, and measure engagement campaigns that connect our clients with their intended audiences in a language, manner, and medium that feels natural to them.
 
 
 
 
 
 With our track record of delivering culturally sensitive campaigns in challenging and higher-risk environments around the world, IN2 has become a trusted partner and advisor to a range of clients from national governments and transnational institutions to global brands and international NGOs.
 
 
 
 
 
 IN2 has offices in the UK, UAE, Jordan, Iraq, Poland, and Kenya.
 
 
 
 
 
 IN2&rsquo;s professionally and culturally diverse 180-strong staff hail from 20 countries. We are committed to diversity in our workplace.
 
 
 
 
 
 
 IT Support Specialist
 
 
 
 
 
 
 The objective of the IT Support Specialist role is to provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and maintain and configure various IT systems to ensure the efficient and secure operation of the organization's computer systems and networks. The successful candidate will play a critical role in delivering high-quality technical support and ensuring the smooth functioning of the organization's IT infrastructure.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Offer technical support and assistance to end-users via multiple communication channels, including phone, email, and in-person
 </li>
 <li>
 Resolve hardware and software issues on Windows and macOS platforms, ensuring prompt resolution of technical problems
 </li>
 <li>
 Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
 </li>
 <li>
 Conduct regular software and hardware security updates to maintain system integrity
 </li>
 <li>
 Collaborate with IT team members to identify and solve complex technical issues and develop solutions to enhance IT operations
 </li>
 <li>
 Provide daily operations and systems support to personnel, verify hardware and software component functionality, and address service issues and requests in a timely fashion
 </li>
 <li>
 Train junior staff members, test new technology, and repair or replace equipment as needed
 </li>
 <li>
 Manage technical documentation and ticketing systems to maintain accurate records and provide metrics to inform future IT decisions
 </li>
 <li>
 Possess strong technical skills, outstanding problem-solving abilities, and the capacity to communicate technical information effectively to non-technical users.
 </li>
 <li>
 Able to work both independently and as part of a team, prioritize and manage multiple tasks and projects concurrently, and stay up-to-date with new technologies and industry trends.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, information technology, or related field preferred, but not required
 </li>
 <li>
 Minimum of 1-2 years of experience in a technical support role
 </li>
 <li>
 Fluency in Arabic and English, both written and spoken. Additional language proficiency is a plus.
 </li>
 <li>
 Experience troubleshooting hardware and software issues on Windows and macOS platforms
 </li>
 <li>
 Familiarity with networking technologies, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN
 </li>
 <li>
 Knowledge of computer hardware, such as desktops, laptops, printers, and mobile devices
 </li>
 <li>
 Exceptional problem-solving and analytical skills
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Capacity to prioritize and manage multiple tasks and projects simultaneously
 </li>
 </ul>
 
 
 
 
 IN2 is committed to hiring the best talent. As a company, it is proud of its diverse and inclusive workforce and so we welcome applications from all professional and cultural backgrounds, regardless of age, gender, ethnicity, or religion.
 
</div>

IT Support Specialist

YORK INTERNATIONAL HOTEL

We are seeking a skilled and proactive IT Administrator / IT Support professional to join our team in the UAE. The ideal candidate will have hands-on UAE experience working in 3-4 star hotel, providing IT support and managing the hotel&rsquo;s IT infrastructure.Key Responsibilities <ul><li>Provide technical support to hotel staff and management</li><li>Manage and troubleshoot network infrastructure, including LAN/Wi-Fi connectivity</li><li>Support and maintain IDS software and other hotel management software</li><li>Handle EPABX systems and ensure smooth communication operations</li><li>Maintain hardware and software inventory</li><li>Ensure data security and perform regular backups</li><li>Assist in the implementation of IT projects and upgrades</li><li>Ensure compliance with hotel IT policies and standards</li><li>Requirements</li><li>Proven experience as an IT Support / IT Administrator in the hotel industry (3-4 star hotels)</li><li>Knowledge of IDS (Intrusion Detection System) software</li><li>Strong understanding of networking, including routers, switches, and wireless systems</li><li>Experience with EPABX systems</li><li>Immediate availability to join</li></ul>Preferred Skill<ul><li>Excellent problem-solving skills</li><li>Good communication and interpersonal skills</li><li>Ability to work under pressure and prioritize tasks</li><li>Join us immediately and be a part of a dynamic hospitality environment</li></ul>How to ApplyPlease send your updated CV for interview call and final selection.Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per month

IT Administrator

Noorka

<div>Noorka Logistics is looking for a skilled and proactive IT Support Engineer to join our growing team in Dubai. This role is ideal for a professional who enjoys solving technical challenges, supporting end-users, and ensuring smooth IT operations across the organization. If you are passionate about technology and customer support, this position is the right fit for you.

 Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network issues across the organization</li>
<li>Install, configure, and maintain IT systems, applications, and equipment</li>
<li>Troubleshoot and resolve user issues promptly to minimize downtime</li>
<li>Monitor system performance and security to ensure smooth business operations</li>
<li>Assist in the setup of servers, printers, and other network devices</li>
<li>Maintain IT documentation, asset records, and system logs</li>
<li>Collaborate with vendors and service providers for IT-related solutions</li>
<li>Support data backups, recovery, and system updates</li>
<li>Ensure compliance with IT policies, standards, and security protocols</li>
</ul>
 Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li>
<li>Proven experience as an IT Support Engineer or similar role</li>
<li>Strong knowledge of hardware, networking, operating systems, and common business software</li>
<li>Familiarity with troubleshooting techniques and remote desktop tools</li>
<li>Excellent communication and problem-solving skills</li>
<li>Ability to work independently and manage multiple priorities</li>
<li>Certifications such as CCNA, CompTIA, or Microsoft certifications are a plus</li>
<li>Fluency in English; Arabic is an added advantage</li>
</ul>
Working as an IT Support Engineer at Noorka Logistics in Dubai provides an excellent opportunity to advance your career in a professional environment. If you are ready to take on new challenges and contribute to the efficiency of our IT infrastructure, we welcome you to apply and be part of our dedicated team.</div>

IT Support Engineer

Trustbend Logistics

<div>Trustbend Packers &amp; Movers is looking for a skilled and proactive IT Support Specialist to join our team in Dubai. This role is essential in ensuring smooth IT operations, maintaining system efficiency, and providing technical support to staff across various departments. The ideal candidate will have strong troubleshooting skills, a service-oriented mindset, and the ability to work in a fast-paced environment.

 Key Responsibilities:
<ul>
<li>Provide first-line technical support to employees for hardware, software, and network issues</li>
<li>Install, configure, and maintain computer systems, printers, and other IT equipment</li>
<li>Troubleshoot and resolve IT-related problems in a timely and efficient manner</li>
<li>Monitor system performance and ensure security protocols are followed</li>
<li>Assist in setting up user accounts, passwords, and permissions</li>
<li>Maintain inventory of IT equipment, ensuring proper allocation and tracking</li>
<li>Support data backup processes and recovery operations</li>
<li>Coordinate with external vendors for repairs and service requirements</li>
<li>Provide training and guidance to staff on basic IT procedures and security practices</li>
</ul>
 Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li>
<li>Minimum 2 years of IT support experience, preferably in a logistics or corporate environment</li>
<li>Strong knowledge of operating systems, networking, and office productivity tools</li>
<li>Familiarity with cybersecurity practices and data protection measures</li>
<li>Excellent problem-solving skills and attention to detail</li>
<li>Strong communication skills with a customer-service approach</li>
<li>Ability to work independently and manage multiple tasks efficiently</li>
</ul>
At Trustbend Packers &amp; Movers, we recognize the importance of technology in delivering reliable logistics solutions. If you are an IT professional who thrives on problem-solving and enjoys keeping systems running seamlessly, join our Dubai team and contribute to our mission of operational excellence.</div>

Explore 1163+ Help desk technician in Dubai this September. Find roles across top companies and apply now to boost your career.

1163 help desk technician jobs IN Dubai

Information Technology Help Desk

Level 1 Service Desk Engineer

IT Technician

IT Support Specialist

IT Administrator

IT Support Engineer

IT Support Specialist