front desk receptionist

infrastructure engineer

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customer service specialist Jobs in Dubai

customer service specialist

help desk technician

Tristar Group

<div>
 
 
 We are looking to hire an IT Support Executive for the Dubai Office in UAE.
 
 
 
 
 
 
 
 Job Summary
 
 
 
 The IT Technician will provide end-user support, manage Microsoft Intune and Microsoft 365 environments, maintain IT infrastructure, endpoint security, firewall management, printer management, patch management, and ensure smooth IT operations across all locations.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide Level 1 &amp; Level 2 support for desktops, laptops, printers, mobile devices, and business applications.
 </li>
 <li>
 Manage Microsoft Intune, Windows Autopilot, device enrollment, compliance policies, configuration profiles, and application deployment.
 </li>
 <li>
 Administer Microsoft 365, Microsoft Entra ID (Azure AD), MFA, mailboxes, and group management.
 </li>
 <li>
 Manage and monitor firewalls, VPN connectivity, web filtering, security policies, and network access controls.
 </li>
 <li>
 Monitor security alerts, investigate incidents, and collaborate with SOC teams on threat detection and incident response
 </li>
 <li>
 Administer Print Management System, printer queues, secure printing, print policies, and printer troubleshooting.
 </li>
 <li>
 Support and monitor VMware vSphere/ESXi environments
 </li>
 <li>
 Perform patch management and vulnerability remediation using Intune &amp; Third-party Windows Update for Business, and security tools.
 </li>
 <li>
 Monitor and maintain endpoint security, BitLocker, Microsoft Defender, EDR, and compliance status.
 </li>
 <li>
 Support Active Directory, Windows Servers, DNS, DHCP, VPN, Wi-Fi, switches, and network troubleshooting.
 </li>
 <li>
 Monitor backup jobs and support disaster recovery activities.
 </li>
 <li>
 Maintain IT asset inventory, documentation, and ITSM tickets.
 </li>
 <li>
 Coordinate with vendors and support regional users.
 </li>
 <li>
 Assist with cybersecurity audits, compliance requirements, and security incident response.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 5&ndash;7 years of IT Infrastructure and Support experience.
 </li>
 <li>
 Hands-on experience with Microsoft Intune, Microsoft 365, VMware, firewall administration, and endpoint management.
 </li>
 </ul>
</div>

IT Support Executive

AWS Investment Group LLC

We are seeking a motivated and skilled IT Support Engineer to join our team. The ideal candidate will be responsible for configuring devices, providing technical support, and assisting employees with hardware and software issues. In addition to general IT support, you will also beinvolved in handling ERP-related technical issues.Key Responsibilities:<ul><li>Device Configuration: Set up and configure desktops, laptops, and printers for</li></ul>employees.<ul><li>Technical Support: Troubleshoot and resolve hardware and software issues across the</li></ul>organization.<ul><li>User Assistance: Help employees navigate and utilize IT systems, software, and devices</li></ul>efficiently.<ul><li>Maintenance: Perform routine maintenance and system updates to ensure devices are</li></ul>running optimally.<ul><li>Documentation: Maintain accurate records of technical issues, solutions provided, and</li></ul>inventory of devices.<ul><li>Collaboration: Work closely with other IT team members and escalate complex issues</li></ul>when necessary.<ul><li>ERP Support: Address and resolve any technical issues related to the ERP system.</li></ul>Requirements:<ul><li>Knowledge of desktop, laptop, and printer setup and configuration.</li><li>Basic understanding of computer systems, software applications, and networks.</li><li>Strong problem-solving abilities and user support skills.</li><li>Prior experience in IT support is an advantage.</li><li>Excellent communication skills and a collaborative mindset.</li><li>Must be a Native Hindi Speaker</li></ul>Pay: AED3,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>what is your current salary ?</li><li>what is your expected salary?</li><li>how many days of notice period ?</li><li>what is your nationality ?</li><li>how many years of experience in UAE ?</li><li>How many years of experience in total ?</li></ul>Work Location: In person

IT Support Engineer ( Hindi Speaker )

MultiBank Group

<div>Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, deep liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.<div></div> 
Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering clients to achieve their financial goals.<div></div> 
Role Overview:<div></div> 
As an IT Support member at Multibank Group, you will play a crucial role in ensuring the smooth operation of our IT systems and providing technical assistance to employees. You will be responsible for resolving hardware and software issues, maintaining IT infrastructure, and supporting users with various IT-related tasks.<div></div> 
Key Responsibilities:<div></div><ul><li> 
Serve as the 1st and 2nd line of technical support, assisting local and global end-users with hardware, software and network-related issues.</li><li>
Install, configure, and troubleshoot computers, peripherals, printers, and other IT equipment.</li><li>
Set up and configure new IT equipment for employees and assist with user onboarding and offboarding.</li><li>
Capable of managing Office 365 user accounts, including creating or disabling users, configuring distribution lists, shared mailboxes, and security groups if necessary.</li><li>
Handle daily IT support tickets through JIRA ITSM, ensuring timely, accurate, and professional resolutions.</li><li>
Troubleshoot basic network problems, including TCP/IP configuration, DNS/DHCP issues, connectivity failures, VLAN access, and Wi-Fi problems.</li><li>
Support Entra ID and Intune tasks, including user enrollments and access adjustments.</li><li>
Participate in IT projects, including device enrollments, system upgrades, and network enhancements.</li><li>
Maintain and update IT inventory in collaboration with the Admin department.</li><li>
Prepare purchase request forms for all technical equipment and software acquisitions.</li><li>
Provide guidance to users on IT best practices, tools, and security awareness.</li><li>
Collaborate with the IT team to implement, follow, and improve IT policies and procedures.</li><li>
Participate in scheduled on-call rotations for a few weeks per year to support after-hours incidents and critical issues.</li></ul><div></div> 
Qualifications<div></div><ul><li> 
Bachelor's degree in information technology, Computer Science or related field</li><li>
5+ years in Support Engineering within a corporate environment.</li><li>
Proven experience in technical support roles, covering both L1 and L2 support responsibilities.</li><li>
Understanding networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and basic switching concepts.</li><li>
Strong knowledge of Microsoft Windows, Mac OS, Office 365, Active Directory/Entra ID, and basic networking principles.</li><li>
Experience using IT ticketing systems and familiarity with ITIL workflows.</li><li>
Awareness of cybersecurity best practices and secure user management.</li><li>
Excellent communication and interpersonal skills with the ability to support users at all levels.</li><li>
Strong problem-solving skills, attention to detail, and ability to prioritize tasks in a fast-paced environment.</li><li>
Ability to work both independently and as part of a team, providing reliable and high-quality support.</li></ul><div></div> 
Additional Skills (Preferred):<div></div><ul><li> 
Ability to follow structured workflows and SLAs within ITSM environments.</li><li>
Experience with ITIL practices and incident management</li><li>
Experience utilizing Jira or other ITSM ticketing systems</li><li>
Experience using remote access tools</li><li>
Understanding of patch management</li><li>
Familiarity with backup/restore tools</li><li>
Knowledge of API integrations, SSO, automation workflows, and SaaS management</li></ul><div></div> 
Why Join Us?<div></div><ul><li> 
Work with one of the world&rsquo;s leading financial derivatives institutions.</li><li>Competitive salary plus performance-based incentives.</li><li>Access to a dynamic, international, and fast-growing environment.</li><li>Strong opportunities for career progression within a global financial group.</li><li>Be part of a business committed to innovation, excellence, and long-term growth.</li></ul><div></div> 
Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance
MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.</div>

Senior IT Support Engineer

Eway Infosystem LLC

Eway Infosystem is looking for a skilled and proactive IT Support Engineer to join our growing team in Dubai. This role is ideal for a professional who enjoys solving technical challenges, supporting end-users, and ensuring smooth IT operations across the organization. If you are passionate about technology and customer support, this position is the right fit for you.Key Responsibilities:<ul><li>Provide technical support for hardware, software, and network issues across the organization</li><li>Install, configure, and maintain IT systems, applications, and equipment</li><li>Troubleshoot and resolve user issues promptly to minimize downtime</li><li>Monitor system performance and security to ensure smooth business operations</li><li>Assist in the setup of servers, printers, and other network devices</li><li>Maintain IT documentation, asset records, and system logs</li><li>Collaborate with vendors and service providers for IT-related solutions</li><li>Support data backups, recovery, and system updates</li><li>Ensure compliance with IT policies, standards, and security protocols</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience as an IT Support Engineer or similar role</li><li>Strong knowledge of hardware, networking, operating systems, and common business software</li><li>Familiarity with troubleshooting techniques and remote desktop tools</li><li>Excellent communication and problem-solving skills</li><li>Ability to work independently and manage multiple priorities</li><li>Certifications such as CCNA, CompTIA, or Microsoft certifications are a plus</li><li>Fluency in English; Arabic is an added advantage</li></ul>Working as an IT Support Engineer at Eway Infosystem in Dubai provides an excellent opportunity to advance your career in a professional environment. If you are ready to take on new challenges and contribute to the efficiency of our IT infrastructure, we welcome you to apply and be part of our dedicated team.Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per monthWork Location: In person

IT Support Technician

Marriott International

<div>Additional Information 
Job Number26070913 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul> 
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Manager

Flow O2 Fitness

Job Title: Female Fitness Center Receptionist Location: Al Barsha South, Arjan, Dubai Language: English (Good communication skills required)Job Description: We are looking for a friendly, organized, and customer-focused female receptionist to join our fitness center in Arjan, Dubai. As the first person our clients meet, you will help create a warm, professional, and welcoming experience.The ideal candidate can manage time well, handle multiple tasks, and is comfortable using Microsoft Office. Experience with WhatsApp communication, basic math or finance, social media, and simple design tools like Canva is an advantage. Applicants living near Arjan are highly encouraged to apply.Responsibilities:Front Desk Duties:<ul><li>Greet clients and visitors in a polite and professional manner</li><li>Answer and transfer phone calls properly</li><li>Reply to WhatsApp messages clearly and on time</li><li>Keep the reception area clean, tidy, and organized</li></ul>Customer Service:<ul><li>Assist clients with questions and provide correct information</li><li>Handle concerns calmly and professionally</li><li>Maintain a friendly and positive environment</li></ul>Administrative Tasks:<ul><li>Use Microsoft Word and Excel for basic documents</li><li>Manage bookings, schedules, and daily calendars</li><li>Handle mail, deliveries, and simple office tasks</li></ul>Communication &amp; Social Media:<ul><li>Communicate clearly with team members and management</li><li>Help with basic social media posting and replies</li><li>Use Canva or similar tools to create simple flyers, schedules, or announcements</li></ul>Basic Cleaning:<ul><li>Keep the reception area neat throughout the day</li><li>Organize supplies and inform management when stock is low</li></ul>Requirements:Education &amp; Experience:<ul><li>Bachelor&rsquo;s degree or equivalent</li><li>At least 2 years of experience as a receptionist or in customer service</li></ul>Skills:<ul><li>Good knowledge of Microsoft Word and Excel</li><li>Basic math or finance skills (petty cash, simple reports)</li><li>Familiar with Instagram and Facebook</li><li>Able to create simple designs using Canva or similar tools</li><li>Good spoken and written English</li><li>Strong organization, time management, and attention to detail</li><li>Sales skills, including engaging clients and promoting services</li></ul>Personal Qualities:<ul><li>Friendly, professional, and customer-focused</li><li>Well-presented and neat at all times</li><li>Reliable, focused, and able to multitask</li><li>Preferably living in or near Arjan, Dubai</li></ul>Job Type: Full-time Salary: AED 3,500 per monthTo Apply: Female applicants onlyJob Type: Full-timePay: From AED3,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Front office or customer service : 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Female admin/receptionist

Prestige One Developments

Job Title: ReceptionistJob Summary: We are seeking a professional and customer-focused Receptionist to serve as the first point of contact for visitors and clients. The ideal candidate will manage front-desk operations, handle inquiries, and provide administrative support to ensure smooth day-to-day office operations.Key Responsibilities:<ul><li>Greet and welcome visitors in a professional manner.</li><li>Answer, screen, and direct incoming phone calls.</li><li>Manage meeting room bookings and visitor logs.</li><li>Handle incoming and outgoing mail, courier services, and deliveries.</li><li>Maintain a clean and organized reception area.</li><li>Assist with administrative and clerical tasks as required.</li><li>Coordinate with internal departments to support office operations.</li><li>Manage office supplies and maintain inventory records.</li></ul>Requirements:<ul><li>Bachelor's degree or equivalent.</li><li>Proven experience in a receptionist, front desk, or customer service role.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in Microsoft Office applications.</li><li>Professional appearance and positive attitude.</li><li>Strong organizational and multitasking abilities.</li></ul>Pay: AED6,000.00 - AED7,000.00 per monthWork Location: In person

Front Desk Receptionist

Explore 258+ Help desk technician in Dubai this July. Find roles across top companies and apply now to boost your career.