office assistant

hr assistant

it sales executive

it support engineer

sales engineer

help desk technician

Swedishtechnology

Position OverviewWe are seeking responsible for overseeing help desk operations, includingthe full lifecycle of IT ticket management categorization, prioritization, assignment, and escalation&mdash;while ensuring timely resolution of technical issues. It also involves providing direct technical support to end-users to maintain high service standards and operational efficiency..Key Responsibilities&middot; Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.&middot; Manage and prioritize the help desk queue by ensuring accurate ticket categorization, effective assignment to appropriate technicians, and prompt action in alignment with established Service Level Agreements (SLAs).&middot; Maintain a high level of customer satisfaction by proactively communicating status updates, managing follow-ups, and professionally addressing service complaints.&middot; Document all incidents, resolutions, and steps in the ticketing system to build a comprehensive knowledge base.&middot; Create and update technical documentation, FAQs, and end-user guides to promote self-service.&middot; Assist in inventory management of IT assets, including tracking procurement, deployment, and disposal of hardware and software licenses.&middot; Contribute to the continuous improvement of help desk processes, tools, and service delivery methods.&middot; Monitor Help Desk system performance and provide reports to management.&middot; Additionally: -Install, configure, diagnose and/or resolve user-related hardware and software issues.- Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiencyContract TermsLocation: Flexible (onsite/remote hybrid as per project needs).Duration: 12 months (extendable).Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>government : 4 years (Preferred)</li><li>Help desk : 4 years (Required)</li><li>IT Helpdesk: 4 years (Required)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Required)</li></ul>License/Certification:<ul><li>driving License (Preferred)</li><li>ITIL Cert (Required)</li></ul>

IT Help Desk L1 and L2 Administrator

The Cigna Group

<div><div>Main duties and responsibilities: 
<ul><li>Provide technical support to onsite and remote users.</li><li>Manage / monitor IT Service Desk Incidents via call management system.</li><li>Prioritize and allocate within IT Support teams all requests.</li><li>Manage User system access for various applications.</li><li>Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service desk.</li><li>Ensure all incidents are managed in accordance with targets set out in SLA.</li><li>Escalate any issues/ outages to IT Service Desk Manager.</li><li>Work as part of a shift rota.</li><li>May be required to work as part of an on-call rota.</li></ul></div><div> 
Required Skills (Essential): 
<ul><li>Three years within support team.</li><li>Windows 11 support and build experience. ( both OS and pc hardware)</li><li>Citrix Support experience</li><li>Active Directory experience</li><li>SCCM Experience</li><li>Exchange account maintenance</li><li>Incident management skills</li><li>Experience with a call management system</li><li>Experience with Office 2010/2016, 365</li><li>Experience with Networking/Patching/Server Support</li></ul></div> 
Required Skills (Desirable):<ul><li>Microsoft certification</li><li>O365 Knowledge</li><li>Managing small projects from start to finish</li><li>Windows 10/11 migration experience</li><li>Avaya/Cisco Telephony skills</li><li>ITIL foundation certified</li></ul> 
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

IT Technical Support Associate Analyst

Zapegg Tax Consultant

<div>Zapegg Tax Consultant is seeking a skilled and proactive IT Support Engineer to join our team in Dubai. The ideal candidate will be responsible for maintaining IT systems, providing technical support to staff, and ensuring the smooth operation of all hardware, software, and network infrastructure within the organization.

Key Responsibilities:
<ul>
<li>Provide technical support for desktops, laptops, printers, and other IT equipment</li>
<li>Install, configure, and maintain hardware and software systems</li>
<li>Troubleshoot network connectivity and system-related issues</li>
<li>Manage user accounts, access rights, and password controls</li>
<li>Perform system updates, backups, and security checks</li>
<li>Monitor and maintain office network and internet connectivity</li>
<li>Support email systems and cloud-based applications</li>
<li>Maintain IT inventory and documentation records</li>
<li>Coordinate with external IT vendors when required</li>
</ul>
Requirements and Skills:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li>
<li>2&ndash;4 years of experience in IT support or a similar role</li>
<li>Strong knowledge of Windows operating systems and networking</li>
<li>Familiarity with cybersecurity best practices</li>
<li>Proficiency in troubleshooting hardware and software issues</li>
<li>Good problem-solving and analytical skills</li>
<li>Strong communication skills to support non-technical staff</li>
</ul>
This position offers a great opportunity to grow within a professional tax consultancy firm. If you are technically competent, solution-oriented, and ready to support IT operations in Dubai, Zapegg Tax Consultant encourages you to apply.</div>

IT Support Engineer

Trufocuz Technologies L.L.C.

IT Support Engineer having good knowledge of Windows /Mac OS with client support /server support/ knowledge of Server hardware and setup / Active Directory/ Email configurations with 2-3 years of experience, UAE driving license is an added advantage and must have good communications skills.Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>UAE: 1 year (Required)</li></ul>

IT Engineer

Onetech IT Solutions

Job Summary:The IT Support Specialist will provide technical assistance and support for our clients' technology needs. The ideal candidate will have strong troubleshooting skills, a customer-oriented attitude, and the ability to resolve technical issues promptly. As an IT Support Specialist at Onetech, you&rsquo;ll be responsible for managing user support requests, maintaining IT infrastructure, and ensuring seamless IT operations.Key Responsibilities:<ul><li>Provide technical support and resolve IT-related issues, including hardware, software, network, and peripheral equipment.</li><li>Perform installation, configuration, and maintenance of IT equipment, including computers, printers, and networking devices at client premises.</li><li>Assist clients via phone, email, and remote access, ensuring timely and professional communication.</li><li>Carry out structured cabling work, including installation and management of Ethernet cables, patch panels, and switches.</li><li>Troubleshoot system errors, perform diagnostics, and ensure swift resolutions for any technical issues.</li><li>Set up and configure network devices such as routers, firewalls, and wireless access points at client sites</li><li>Troubleshoot network connectivity issues and ensure all systems are running efficiently.</li><li>Support IT security initiatives, monitoring systems, and performing regular updates and maintenance.</li><li>Assist with security updates, backups, and data recovery at client locations</li><li>Document technical procedures and configurations for each client engagement</li><li>Provide training and guidance to client staff on basic troubleshooting and system usage</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).</li><li>1-2 years of experience in IT support, including field-based work and cabling</li><li>Strong understanding of Windows and Mac operating systems, and IT management tools</li><li>Hands-on experience with network protocols (TCP/IP, DNS, DHCP) and basic network configuration</li><li>Experience in structured cabling, network installation, and cable management tools.</li><li>Familiarity with cloud platforms (AWS, Azure) is an advantage</li></ul>Skills and Competencies:<ul><li>Strong troubleshooting and problem-solving skills</li><li>Ability to work independently at client sites with minimal supervision</li><li>Excellent communication and customer service skills</li><li>Strong attention to detail and organizational skills</li><li>Ability to manage multiple on-site tasks and prioritize effectively</li></ul>Job Types: Full-time, Permanent, FresherPay: AED2,000.00 - AED3,000.00 per month

IT Support

Afaq Al Khaleej Engineering Resources

<ul><li>Provide support to all departments in hardware, software, and network related issues.</li><li>Configure, install, and maintain IT systems.</li><li>Configure, install and maintain laptops and workstations.</li><li>Ensure that there is data security enabled like two factor authentication systems.</li><li>Keep a close watch on system performance to ensure there is optimisation of system speeds and costs.</li><li>Collaborate with external vendors to resolve specialise IT issues.</li><li>Ensure passwords are not breached.</li><li>Ensure confidential information is not moved from one workstation to another.</li><li>Report any anomalous behaviour like data theft, identity mismatch.</li><li>Install ERP systems on the workstations.</li></ul>SKILLS REQUIRED<ul><li>Strong proficiency in trouble shooting hardware and software issues.</li><li>Experience in managing LANs, WANs, and VPNs.</li><li>Familiarity with system installations like laptop installations.</li><li>Knowledge of installing different operating systems</li><li>Must understand digital security tools like two factor authentication etc.</li><li>Must understand Cloud Security tools.</li><li>Knowledge of data back-ups, cloud drive handling is a big plus.</li><li>Bachelors Degree in IT field</li><li>should have good communication &amp; presentation skills</li></ul>Job Type: Full-time

Software Solution Executive

Surge Group

<div>
 
 
 Job Title: Senior Consultant/Principal
 
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 
 
 We&rsquo;re expanding our
 
 Crypto
 
 team and are looking for experienced recruitment leaders to help scale the business. This is an opportunity to own your desk, lead senior client relationships, and grow internationally
 
 ,
 
 within a fast-growing company where your impact is immediate and highly visible.
 
 
 
 
 
 
 The Opportunity
 
 
 
 You&rsquo;ll work with
 
 crypto-native and Web3-first businesses
 
 across blockchain engineering, infrastructure, DeFi, data, security, and protocol development &ndash; helping them solve complex, international hiring challenges.
 
 
 Whether you&rsquo;re a
 
 top-billing Principal Consultant
 
 , an established
 
 Team Manager
 
 , or a
 
 Senior Consultant ready to build
 
 , this role offers autonomy, progression, and real influence.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Build and grow your own crypto &amp; blockchain client portfolio
 </li>
 <li>
 Manage senior client relationships across global markets
 </li>
 <li>
 Lead candidate
 
 
 and contractor mapping across multiple geographies
 </li>
 <li>
 Advise clients on international hiring
 
 
 and payroll solutions
 </li>
 <li>
 Drive business development, negotiations, and account expansion
 </li>
 <li>
 Partner with internal stakeholders to deliver strategic recruitment solutions
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Proven recruitment experience within
 
 crypto, blockchain, Web3, or adjacent tech markets
 
 </li>
 <li>
 Track record of growing accounts and delivering measurable results
 </li>
 <li>
 Strong communication skills (fluent English), commercial mindset, and leadership
 </li>
 <li>
 Ability to win and scale accounts from a standing start
 </li>
 <li>
 Experience managing international or remote-first hiring projects
 </li>
 <li>
 Success across multiple crypto or technical sectors
 </li>
 <li>
 Team leadership or mentoring experience
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Join a
 
 
 high-growth business early
 
 
 </li>
 <li>
 Full desk ownership and autonomy over strategy
 </li>
 <li>
 Clear fast-track career progression
 </li>
 <li>
 Competitive commission structure and incentives
 </li>
 </ul>
</div>

Senior Consultant/Principal

Explore 738+ Help desk technician in Dubai this February. Find roles across top companies and apply now to boost your career.