administrative assistant

it support engineer

sales engineer

receptionist

a/c technician

help desk technician

Citi

<div><div><div>Job Req Id:</div>
<div>26960608</div>
</div><div><div>Location(s):</div>
<div>Dubai, Dubai, United Arab Emirates</div>
</div><div><div>Job Type:</div>
<div>On-Site/Resident</div>
</div><div><div>Posted:</div>
<div>May. 04, 2026</div></div></div>
 <div><h2 class="jobSectionHeader">Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2 class="jobSectionHeader">Job Overview</h2>
The Infrastructure Analyst 1 is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. 
 
Responsibilities:<ul><li>
Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate</li><li>
Participate in testing activities, including the creation and execution of basic test scripts</li><li>
Apply comprehension of how the team interacts with others in accomplishing objectives</li><li>
Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures</li><li>
Exchange ideas and information in a concise and clear manner</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
Previous relevant experience preferred</li><li>
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices</li><li>
Effective written and verbal communication skills</li><li>
Effective analytic/diagnostic skills</li><li>
Ability to work with virtual and in-person teams, and work under pressure or to a deadline</li><li>
Demonstrated knowledge of operational process changes and improvement</li></ul> 
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul> 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-<h2 class="jobSectionHeader">
Job Family Group:
</h2>Technology
-<h2 class="jobSectionHeader">
Job Family:</h2>
Infrastructure
-<h2 class="jobSectionHeader">
Time Type:</h2>
Full time
-<h2 class="jobSectionHeader">
Most Relevant Skills
</h2>Please see the requirements listed above.
-<h2 class="jobSectionHeader">
Other Relevant Skills
</h2>For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Infrastructure Mehnaty Analyst (UAE Nationals Only)

Ceenex Global LLC

Job SummaryWe are looking for a proactive and customer-focused L1 Desktop Support Engineer to provide first-level technical support to end users. The candidate will be responsible for troubleshooting hardware, software, network, and peripheral-related issues, ensuring smooth day-to-day IT operations and timely resolution of support tickets.Key Responsibilities<ul><li>Provide first-level technical support for desktops, laptops, printers, scanners, and other IT peripherals.</li><li>Diagnose and troubleshoot hardware, software, operating system, and network-related issues.</li><li>Install, configure, and maintain Windows operating systems, MS Office, Outlook, and standard business applications.</li><li>Handle user requests through ticketing systems, email, phone, chat, or walk-in support.</li><li>Configure user accounts, passwords, email access, and Active Directory permissions.</li><li>Install, upgrade, and patch software applications and operating systems.</li><li>Support LAN, Wi-Fi, VPN, printers, and basic network connectivity issues.</li><li>Maintain IT asset inventory and update asset tracking records.</li><li>Document incidents, resolutions, and troubleshooting steps in the ticketing system.</li><li>Escalate unresolved issues to L2/L3 support teams as required.</li><li>Ensure compliance with IT policies, security standards, and antivirus updates.</li><li>Assist in onboarding and offboarding activities, including system setup and user provisioning.</li></ul>Required Skills<ul><li>Knowledge of Windows 10/11 and Microsoft Office 365.</li><li>Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/WAN).</li><li>Familiarity with Active Directory and user account management.</li><li>Experience with ticketing tools such as ServiceNow, Jira, Freshservice, or ManageEngine.</li><li>Hardware troubleshooting for desktops, laptops, printers, and peripherals.</li><li>Good problem-solving and analytical skills.</li><li>Strong communication and customer service skills.</li><li>Ability to work independently and in a team environment.</li></ul>Qualifications<ul><li>Diploma/Bachelor&rsquo;s Degree in Computer Science, Information Technology, or related field.</li><li>0&ndash;2 years of experience in Desktop Support, Help Desk, or IT Support.</li><li>Certifications such as CompTIA A+, Microsoft Certified Fundamentals, or Hardware &amp; Networking certifications are an added advantage.</li></ul>Preferred Attributes<ul><li>Customer-centric approach.</li><li>Strong troubleshooting mindset.</li><li>Ability to prioritize multiple support requests.</li><li>Willingness to work in shifts or provide on-call support if required.</li><li>Quick learner with a positive attitude.</li></ul>Experience<ul><li>1 to 2 years of experience in Desktop Support, IT Helpdesk, or Technical Support role</li></ul>Pay: AED3,000.00 - AED3,500.00 per monthWork Location: In person

L1 Desktop Support Engineer

total secure

We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for installing, configuring, and maintaining computer systems and networks, providing technical support to users, and ensuring the overall health and security of our IT infrastructure. This role requires strong problem-solving abilities, excellent communication skills, and a proactive approach to IT challenges.Key Responsibilities:<ul><li>Technical Support: Provide first-line technical support to end-users for hardware, software, and network issues. Resolve problems via phone, email, or in-person.</li><li>System Installation &amp; Configuration: Install, configure, and maintain computer hardware, software, and peripheral equipment. Set up new workstations, servers, and other IT equipment.</li><li>Security &amp; Updates: Ensure all systems are up-to-date with the latest security patches and updates. Implement and manage security protocols to safeguard data and infrastructure.</li><li>Troubleshooting: Diagnose and resolve technical issues efficiently. Document issues and solutions for future reference.</li><li>Inventory Management: Track and manage IT inventory, including hardware, software licenses, and other equipment.</li><li>Backup &amp; Recovery: Perform regular data backups and assist with data recovery procedures in the event of a system failure or data loss.</li><li>Documentation: Maintain accurate records of IT processes, configurations, and troubleshooting steps. Create and update documentation for IT procedures and user guides.</li></ul>Qualification <ul><li>B-Tech/BE/Engineering</li><li>Freshers can also apply</li></ul>Attractive Package AvailableJob Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

IT Support Engineer

Redington Group

We are looking for an IT Support to provide technical assistance and support to employees regarding hardware, software, and network-related issues. The ideal candidate should have strong troubleshooting skills, good communication abilities, and a customer-service mindset.Pay: From AED12,000.00 per monthWork Location: In person

Graduate Trainee-UAE National

<div>About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.
Job Description 
1. Responsible for solving hardware and software problems of desktop systems, including system installation, configuration, domain joining, upgrade, operation, maintenance and management of devices such as desktops, laptops and Mac computers, to ensure the normal operation of desktop systems; 
2. Handle the installation, configuration and maintenance of common desktop application software, including anti-virus software, office software, VPN, email, etc.; 
Peripheral device maintenance: maintain peripheral devices such as printers and scanners to ensure their normal operation; 
3. Network troubleshooting: solve computer network problems to ensure stable network connection; 
Respond to users' IT consultation and IT support requests in a timely manner, and provide technical support to users through on-site investigation, telephone, instant messaging tools and other methods; 
4. Assist and cooperate with the headquarters IT department to complete the management of user IT permissions; 
5. System optimization and upgrade: conduct system performance analysis and optimization according to business requirements, and upgrade system software and hardware regularly; 
Improve documents related to desktop operation and maintenance, and provide training for business colleagues. 
Job Requirements 
1. Bachelor degree or above in computer-related majors, with more than 1 year of desktop operation and maintenance experience; 
2. Familiar with the deployment, optimization and troubleshooting of mainstream operating systems (Windows/macOS/Linux), with experience in Active Directory (AD) domain management; 
3. Proficient in hardware fault diagnosis and maintenance, able to independently complete equipment selection, procurement and life cycle management; 
4. Capable of formulating operation and maintenance processes, SLA standards and emergency response plans; 
5. Excellent cross-departmental collaboration ability, able to cooperate efficiently with network and security teams; 
6. Capable of compiling standardized operation and maintenance manuals and fault handling guidelines, and organizing regular internal training; 
7. Strong sense of responsibility, with the ability to quickly locate complex problems and promote problem closure through logical analysis; 
Fluent in English. 
Type of Employment: Full-time</div>

Template-For Example

Cheqpoint Tech Trading LLC

CheqPoint Tech Trading LLC Location: Dubai, UAEPosition: Full-Time | On-Site Salary: AED 3,000 - 5,000 (negotiable based on technical knowledge and relevant experience). [This salary package includes basic + allowance, all other terms as per MOHRE guidelines]About CTTCheqPoint Tech Trading LLC is the authorised field service and reseller installation partner for Atlantic brand water heaters in the UAE. We operate in a fast-paced, technically demanding environment &mdash; managing warranty claims, field dispatch, client communications, and installation coordination across Dubai and beyond. This is a small, high-accountability team where every person's output is visible and matters.The RoleWe're looking for a Water Heater After-Sales Service Specialist who is equal parts organised administrator, confident communicator, and technically fluent operator. This is the nerve centre of our service operation &mdash; you will be the first point of contact for clients, the link between the field team and management, and the person responsible for ensuring no ticket falls through the cracks.This is not a passive desk job. You will be coordinating technicians who need to be pushed, diagnosing and finding solutions for problems, upselling clients who call in expecting nothing, and maintaining data that the entire billing and warranty cycle depends on.What You'll DoTicket &amp; Job Management<ul><li>Receive, log, and assign all inbound service calls, warranty claims, and installation inquiries with zero data entry errors</li><li>Generate job reference numbers, track ticket status end-to-end, and update job files in real time</li><li>Scan and file all handwritten service reports, commissioning documents, and client paperwork into the correct digital job folders</li><li>Maintain the master job register across both the Atlantic service unit and reseller installation pipeline</li></ul>Field Dispatch &amp; Technician Coordination<ul><li>Schedule and dispatch field technicians based on job priority, location, and skill requirement</li><li>Follow up actively with technicians on ETAs, job completion, and report submission &mdash; this team needs chasing, not nudging</li><li>Coordinate parts availability and vehicle readiness before dispatch</li><li>Escalate field issues to the senior engineer when jobs exceed scope</li></ul>Client Communication &amp; Service Upsell<ul><li>Handle inbound calls and WhatsApp inquiries professionally, gathering correct technical details from clients who may not know what they're describing</li><li>Triage warranty vs. paid service eligibility based on standard criteria and escalate edge cases</li><li>Identify and act on upsell opportunities &mdash; converting warranty visit clients into paid service customers where applicable (proven track record here is a strong plus)</li><li>Manage client expectations on timelines, technician arrival, and job outcomes</li></ul>Documentation &amp; Reporting<ul><li>Ensure all job data &mdash; labour hours, parts used, client details, service type &mdash; is accurately captured in the system at the time of closure</li><li>Support invoice compilation by maintaining clean, complete ticket logs</li><li>Handle office administrative tasks: licence renewals, portal updates, certification renewals, document control</li></ul>What We're Looking ForTechnical Aptitude (Non-Negotiable)<ul><li>Solid working knowledge of water heaters, HVAC systems, or electrical/electronic equipment</li><li>Ability to understand and speak intelligently about product issues with both clients and technicians</li><li>Comfortable reading service reports, identifying intervention types, and spotting gaps in documentation</li></ul>Customer Handling<ul><li>Demonstrated experience managing customers in technical service environments &mdash; not just taking messages, but resolving, redirecting, and retaining</li><li>Calm under pressure; able to de-escalate frustrated clients and maintain professionalism at all times</li><li>Prior experience where handling difficult clients led to a measurable outcome (renewal, upsell, 5-star review, etc.) is highly valued</li></ul>Data &amp; Systems<ul><li>Data entry accuracy must be at 100% &mdash; our billing and warranty claims depend entirely on what you log</li><li>Proficient with office applications: Google Sheets, Excel, CRM or job management tools, WhatsApp Business, email</li><li>Quick learner on bespoke internal systems (we use a custom quoting and invoice tool)</li></ul>Coordination &amp; Execution<ul><li>Experience coordinating field teams or mobile workers &mdash; you know how to get people moving without being ignored</li><li>Organised enough to run multiple open jobs simultaneously without losing track of any</li><li>Proactive: you flag problems before they become delays, not after</li></ul>Languages<ul><li>English and Hindi: mandatory &mdash; you will be communicating with clients, technicians, and management across all three daily</li><li>Arabic: a strong plus &mdash; a meaningful portion of our client base is Arabic-speaking and being able to engage them directly is a real advantage</li></ul>Who can Apply?People who have had some experience in one or more of the below roles:<ul><li>Project coordinators</li><li>Project Engineers</li><li>Application Engineers</li><li>Technical Sales Engineers</li><li>Inside Sales Engineers</li><li>Maintenance Planner / Scheduler</li><li>Field Service Engineer (junior or transitioning out of field)</li><li>MEP Site Coordinator</li><li>AMC (Annual Maintenance Contract) Coordinator</li><li>Facilities Management Coordinator</li><li>After-Sales Service Executive</li><li>Service Desk Coordinator (MEP/HVAC background)</li><li>Helpdesk MEP Technician (hardware/equipment)</li></ul>Nice to Have<ul><li>Prior experience in field service coordination within MEP, HVAC, plumbing, or electrical trades in the UAE</li><li>Proven examples of converting a warranty or complaint call into a paid service engagement</li><li>Familiarity with Atlantic, Daikin, Rheem, or similar brand service ecosystems</li><li>Arabic fluency</li></ul>What You Get<ul><li>A clearly defined, high-impact role within a growing specialist service unit</li><li>Direct exposure to senior technical and management decision-making</li><li>Opportunity to grow into a Service Operations Lead as the team scales</li><li>Competitive salary commensurate with experience</li></ul>Equal Opportunity: We welcome applications from all suitable candidates. Selection will be based on skills, experience, attitude and ability to perform the job.Pay: AED3,000.00 - AED5,000.00 per monthWork Location: In person

Water Heater After-Sales Service Specialist

imperial alfa real estate

About the Company: Imperial Alfa Real Estate is a Dubai-based real estate company supporting clients across property sales, investment opportunities, and off-plan projects. The company works closely with buyers, investors, developers, and property consultants to provide a professional, smooth, and client-focused real estate experience.As the business continues to grow, they are looking for a reliable and organised Admin / Receptionist to support the daily operations of the office and help ensure the team runs efficiently.About the Role:We are currently seeking a Front Desk Administrator with a real estate background to join their Dubai office. This role is ideal for someone who is professional, organised, well-presented, and confident managing front desk duties, client communication, office coordination, and real estate administration.The successful candidate will support the sales team, manage enquiries, coordinate appointments, maintain documents, and assist with real estate-related processes. Previous experience within a Dubai real estate company would be highly beneficial, especially someone who understands RERA, DLD, Trakheesi, Dubai Land Department procedures, and general real estate documentation.This is a great opportunity for someone who enjoys working in a busy, client-facing environment and wants to build a long-term career within real estate administration.Responsibilities:&middot; Manage reception and front desk duties in a professional and welcoming manner&middot; Answer phone calls, emails, WhatsApp messages, and client enquiries&middot; Greet clients, visitors, candidates, and business partners at the office&middot; Support property consultants and management with daily administrative tasks&middot; Schedule meetings, consultations, viewings, interviews, and follow-ups&middot; Maintain accurate client records, property documents, internal trackers, and office files&middot; Assist with property listing administration and document preparation&middot; Support the team with RERA, DLD, Trakheesi, and Dubai Land Department-related paperwork where required&middot; Coordinate with agents, clients, developers, and external service providers&middot; Help ensure all documents, records, and processes are organised and up to date&middot; Monitor office supplies, filing systems, and general office organisation&middot; Support management with ad hoc administrative and operational tasksRequirements&middot; Previous experience in real estate administration is preferred&middot; Minimum 1 year of relevant experience is desirable&middot; Must be based in Dubai or able to work full-time in Dubai&middot; Strong understanding of Dubai real estate processes, systems, and terminology&middot; Knowledge of RERA, DLD, Trakheesi, Dubai Land Department procedures, and UAE labour law is an advantage&middot; Professional communication skills in English&middot; Strong organisational and multitasking skills&middot; Confident handling calls, client enquiries, scheduling, and office coordination&middot; Good attention to detail and ability to manage documents accurately&middot; Presentable, punctual, reliable, and professionalPay: AED3,000.00 - AED4,500.00 per monthWork Location: In person

Imperial Alfa Real Estate | Front Desk Administrator | Dubai, UAE | Starting from AED 4,500 DOE

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