customer service specialist Jobs in Istanbul

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customer support specialist Jobs in Istanbul

customer support specialist

help desk technician

Merzigo

<div>
 
 Merzigo is currently seeking a dedicated and proactive IT Support Specialist to join our dynamic technical operations team.
 
 
 
 
 
 In this role, you will play a critical part in ensuring the smooth functioning of our IT infrastructure and end-user systems. The ideal candidate will have a solid background in IT support, a solution-oriented mindset, and a strong commitment to operational excellence. You will be responsible for providing technical assistance, maintaining hardware and software systems, and ensuring cybersecurity best practices across the organization. If you are passionate about technology, eager to drive efficiency through innovation, and ready to support a fast-paced digital environment, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 Position: IT Support Specialist
 
 
 
 
 Location: Etiler, Istanbul
 
 
 
 
 Employment Type: Full-time
 
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Preferably graduated from related departments of universities (Management
 </li>
 <li>
 Information Systems, Computer Programming, etc.),
 </li>
 <li>
 At least 5 years of experience in Information Technology,
 </li>
 <li>
 Able to produce innovative and creative solutions,
 </li>
 <li>
 Possesses strong planning and organizational skills, strong analytical skills, attention to detail, and result-oriented work ethic,
 </li>
 <li>
 Capable of identifying opportunities to drive improvements and changes in operational control processes,
 </li>
 <li>
 Knowledgeable in managing Microsoft systems,
 </li>
 <li>
 Open to development and learning,
 </li>
 <li>
 Active driver&rsquo;s license and ability to drive.
 </li>
 <li>
 No travel restrictions to group company locations.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Knowledgeable in maintenance, adjustments, and spare parts for notebooks, PCs, and printers,
 </li>
 <li>
 Experienced in computer fault diagnosis, maintenance, and repair,
 </li>
 <li>
 Experienced in providing client support to end-users working in a domain environment,
 </li>
 <li>
 Knowledgeable about Active Directory structure,
 </li>
 <li>
 Knowledgeable about cybersecurity concepts, methodologies, standards, policies, and procedures,
 </li>
 <li>
 Proficient in Windows Office programs and experienced in installing and updating antivirus programs,
 </li>
 <li>
 Experienced in setting up and troubleshooting mobile devices,
 </li>
 <li>
 Preferably experienced in desktop and server operating systems,
 </li>
 <li>
 Meticulous and experienced in IT inventory management,
 </li>
 <li>
 Knowledgeable about ITSM (Help Desk) programs,
 </li>
 <li>
 Able to intervene in problems remotely and on-site when necessary outside working hours,
 </li>
 <li>
 Completed military service (for male candidates).
 </li>
 <li>
 Fluency in English, both written and spoken, is a plus
 </li>
 </ul>
 
 
 
 
 
 About Merzigo
 
 
 
 
 
 
 Merzigo is a cutting-edge video monetization company, that provides a range of innovative services to broadcasters, producers, and distributors. They focus on supporting leading entertainment brands to grow their AVOD business, finding them new audiences, and increasing revenue streams.
 
 
 
 
 
 Our company is dedicated to inclusion, diversity, and equality. By bringing together individuals with various backgrounds, experiences, and perspectives, we aim to create an innovative and dynamic work environment. Everyone must feel valued and respected, as this is a crucial component in strengthening team spirit. We strive to give all our employees equal opportunities to reach their full potential in an inclusive atmosphere.
 
 
 
 
 
 
 
 We welcome candidates who share this mission to join us.
 
 
 
 
 
</div>

IT Support Specialist

Trendyol Group

<div>
 
 
 About the Team
 
 
 
 At Trendyol Tech, our mission is to create a positive impact in our ecosystem by enabling commerce through technology.
 
 
 We solve complex problems with data, creativity, and agility &mdash; always driven by real outcomes. With a culture built on learning, collaboration, and ownership, we grow together while building what&rsquo;s next.
 
 
 
 
 
 
 About the Role
 
 
 
 As a Technical Support Professional at Trendyol, you will ensure seamless technology experiences by supporting our C-suite and end users with timely, reliable solutions. You will manage and maintain operating systems, applications, networks, and devices while troubleshooting issues across Windows, Mac, and mobile platforms. Leveraging your expertise in Microsoft Server products, networking, and collaboration tools, you will play a critical role in keeping our systems secure and efficient. With your problem-solving skills and customer-focused mindset, you will help drive uninterrupted business operations in a fast-paced, 24/7 environment.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Responding to ad-hoc technical support requests coming from
 
 C-suite
 
 </li>
 <li>
 Providing, configuring, backing up end user and connected systems, and developing them to provide uninterrupted service
 </li>
 <li>
 Installing and managing operating systems and applications
 </li>
 <li>
 Providing support to end users regarding computer maintenance, repair and malfunctions
 </li>
 <li>
 Preferably have knowledge/experience in the installation/support of mobile devices
 </li>
 <li>
 Able to work 24/7 in shifts
 </li>
 <li>
 Experienced in Microsoft Server products and Basic Networking
 </li>
 <li>
 Having strong planning, organizational and problem-solving skills.
 </li>
 </ul>
 
 
 
 
 
 Expected Qualifications
 
 
 <ul>
 <li>
 Bachelors degree in related fields
 </li>
 <li>
 Good command of both written and spoken English
 </li>
 <li>
 In depth experience in trouble shooting on Mac OS and Windows devices.
 </li>
 <li>
 Network knowledge
 </li>
 <li>
 Mobile devices knowledge
 </li>
 <li>
 Printer knowledge
 </li>
 <li>
 Experience with remote support tools and techniques
 </li>
 <li>
 Experience in messaging and collaboration tools support
 </li>
 <li>
 Experience in remote support tools and techniques
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 - Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 
 
 - Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 
 
 - Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
 
 
 - Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 
 
 - Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
 
 
 - A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 
 
 - Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 
 
 - Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
 
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply today, we look forward to taking the next step with you.
 
 
 Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
 
</div>

Technical Support Professionals

Customer Support Specialist

Canon

<div>Meeting device failure calls (phone and e-mail) from the customers, calling back the missed calls and to providing remote technical support.</div>
 <div>At Canon Eurasia, we are part of Canon Inc.&rsquo;s EMEA network, operating in T&uuml;rkiye to deliver world-class imaging solutions &ndash; from iconic cameras to professional printers. Guided by our Kyosei philosophy, meaning &ldquo;living and working together for the common good,&rdquo; we create meaningful value for our employees, customers, and communities.
 
 
For over 80 years, Canon has inspired people to explore and push the boundaries of imaging. At Canon Eurasia, we continue this journey by combining innovation with purpose &ndash; offering multiple imaging solutions for every vision, every need, and every possibility.
 
 
Why Join Canon Eurasia?
 
Hybrid Working - Two days a week from the office. We have adopted a hybrid working style for our employees to encourage work-life balance. Diversity - We are an organization that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
 
Health &amp; Wellbeing - Partnership with a wellness business partner to support our employees&rsquo; wellbeing with the opportunity to have sessions with private fitness trainers, psychologists, and dietitians.
 
Assertive Leave Types - Our employees benefit from meaningful and empowering leave rights that support both personal wellbeing and social responsibility, such as First-Year at Canon Leave, Social Friday Leave, Birthday Leave, Volunteer Leave, Graduation &amp; Report Card Day Leave, First Day of School Leave, Paid Maternity and Paternity Leave, and Paid Military Service Leave.
 
Some other Benefits - Bonus Payment, Canon Awards, Discount on Canon products, Special Day Gifts etc.
 
 
If you&rsquo;re visionary, innovative, and ready to make an impact &ndash; we&rsquo;d love to hear from you.</div>
 <div>Relevant recognized formal qualifications (university level)
 
Minimum of 2 years&rsquo; experience in a similar role
 
Background and knowledge of web, search engines, operating systems, common technology, and printing systems
 
Preferably have technical knowledge about printers and scanners
 
Familiarity with MS Office applications, i.e., Word, Excel, PowerPoint
 
Minimum intermediate level of written and spoken English communications
 
Good communication skills
 
Customer oriented
 
Ability to work independently
 
The ability to work as part of a team
 
Problem solver and willing to work in a dynamic environment doing a variety of tasks</div>
 <div><ul><li>Determining if any needs for workshop service
</li><li>Simultaneous entry of call records into the service system
</li><li>Getting information from support specialists for unresolved issues
</li><li>Supporting customers with remote connection software when needed
</li><li>Adding information to the database about common problems
</li><li>Having up-to-date knowledge about new technology and products
</li><li>Communicating accurately, effectively, and positively with the customer</li></ul></div>

B2C Customer Support Agent

Kolay Gelsin

<div>
 
 &ldquo;Gelece&gbreve;imiz Bir&rdquo; anlay&inodot;&scedil;&inodot;n&inodot; benimseyerek kargo sekt&ouml;r&uuml;nde yenilik&ccedil;i i&scedil; modeli ve &ccedil;&ouml;z&uuml;mleriyle &ouml;ne &ccedil;&inodot;kan Kolay Gelsin ekibi olarak, on binlerce heyecan, merak ve g&uuml;l&uuml;msemenin izinde; yenilik&ccedil;i i&scedil; modelimiz ve &ccedil;&ouml;z&uuml;mlerimizle her g&uuml;n kendimizi geli&scedil;tiriyor ve gelece&gbreve;e ta&scedil;&inodot;yoruz.
 
 
 
 
 
 &Ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n mutlulu&gbreve;unu ve m&uuml;&scedil;terilerimizin memnuniyetini her zaman &ouml;nceli&gbreve;imiz olarak g&ouml;r&uuml;yor; teknolojiyi oda&gbreve;&inodot;m&inodot;za alarak, yenilik&ccedil;i yap&inodot;m&inodot;zla ta&scedil;&inodot;mac&inodot;l&inodot;k anlay&inodot;&scedil;&inodot;n&inodot;n gelece&gbreve;ini &scedil;ekillendiriyoruz.
 
 
 
 
 
 E&gbreve;er sen de bu dinamik tak&inodot;m&inodot;n bir par&ccedil;as&inodot; olmak istiyorsan, ba&scedil;vurunu bekliyoruz!
 
 
 
 
 
 
 GENEL N&Idot;TEL&Idot;KLER
 
 
 <ul>
 <li>
 Bilgi Teknolojileri yard&inodot;m masas&inodot; birimlerinde minimum 3 y&inodot;l deneyim sahibi,
 </li>
 <li>
 Bilgisayar donan&inodot;mlar&inodot;, Network, MS Office ve i&scedil;letim y&ouml;netimi konular&inodot;nda yetkin,
 </li>
 <li>
 Tercihen temel a&gbreve; bilgisi ITIL, IP, DNS, DHCP ve BT envanter y&ouml;netimi uygulamalar&inodot; ile &ccedil;al&inodot;&scedil;ma deneyimi,
 </li>
 <li>
 Tercihen &Ccedil;a&gbreve;r&inodot; Takip sistemlerinin kullan&inodot;m&inodot;nda ve SLA ve KPI bazl&inodot; projelerde tecr&uuml;beli,
 </li>
 <li>
 Active Directory, File Server, Barkod, Printer ve El Terminalleri hakk&inodot;nda bilgi sahibi,
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nme becerisi,
 </li>
 <li>
 Kuvvetli ileti&scedil;im becerisi ve tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;nl&inodot;k.
 </li>
 </ul>
 
 
 
 
 
 &Idot;&Scedil; TANIMI
 
 
 <ul>
 <li>
 Son kullan&inodot;c&inodot;lardan gelen bilgisayar, yaz&inodot;c&inodot;, a&gbreve;, el terminali, yaz&inodot;l&inodot;m ve donan&inodot;m destek taleplerini kar&scedil;&inodot;lamak,
 </li>
 <li>
 BT &ccedil;a&gbreve;r&inodot;/destek sistemi &uuml;zerinden a&ccedil;&inodot;lan talepleri zaman&inodot;nda &ccedil;&ouml;z&uuml;mlemek ve kay&inodot;t alt&inodot;na almak,
 </li>
 <li>
 Windows i&scedil;letim sistemi, MS Office uygulamalar&inodot; ve &scedil;irket i&ccedil;i yaz&inodot;l&inodot;mlar&inodot;n kurulumunu ve konfig&uuml;rasyonunu ger&ccedil;ekle&scedil;tirmek,
 </li>
 <li>
 Kullan&inodot;c&inodot; hesap y&ouml;netimi (Active Directory, e-posta, eri&scedil;im yetkileri vb.) i&scedil;lemlerini y&uuml;r&uuml;tmek,
 </li>
 <li>
 Donan&inodot;m ar&inodot;zalar&inodot;n&inodot;n tespiti ve gerekti&gbreve;inde ilgili birim/servislerle koordinasyon sa&gbreve;lamak,
 </li>
 <li>
 BT envanterinin takibi, g&uuml;ncellenmesi ve ilgili raporlamalar&inodot;n yap&inodot;lmas&inodot;na destek vermek.
 </li>
 </ul>
</div>

Bilgi Teknolojileri Operasyon Uzmanı

H-TECH SUPPORTS

About the RoleWe are seeking a highly motivated and technically skilled Deskside Support Technician to join our IT team. The ideal candidate will provide comprehensive technical support to onsite personnel, customers, and service providers, ensuring smooth operation of IT systems and hardware. This role involves troubleshooting, installation, configuration, and maintenance of end-user devices, along with delivering exceptional customer service and contributing to continuous improvement initiatives.Key Responsibilities<ul><li>Provide comprehensive technical support to onsite personnel, customers, and service providers.</li><li>Manage end-user onboarding and offboarding, including hardware assignment and retrieval.</li><li>Perform imaging, reimaging, installation, and configuration of laptops, desktops, and peripherals (docking stations, monitors, etc.).</li><li>Execute IMAC-related tasks (install, move, add, change) such as hardware break/fix, upgrades, and data migration.</li><li>Troubleshoot and resolve software and hardware incidents; replicate issues when required.</li><li>Maintain and update the incident management system to ensure SLA compliance.</li><li>Monitor, escalate, and resolve tickets promptly to meet service standards.</li><li>Follow asset management and inventory processes diligently.</li><li>Provide setup and support for conference rooms, meeting room technology, and MTR devices.</li><li>Manage provisioning and deployment of VoIP, Android, and Mac devices.</li><li>Collaborate with IT infrastructure and support teams to escalate and resolve incidents.</li><li>Support Deskside Management Team in asset management, break/fix, and service desk operations.</li><li>Share technical knowledge and best practices through established knowledge-sharing platforms.</li><li>Mentor and guide junior Deskside Support Technicians when required.</li><li>Deliver VIP-level customer support and Smart Hands &amp; Feet assistance to network, server, and security teams.</li><li>Perform racking and mounting of hardware in comms rooms and IT cabinets.</li><li>Assist remote teams in troubleshooting by enabling remote access to hardware.</li><li>Replace and install cabling in comms rooms, including patch cables and related connections.</li></ul>Required Skills &amp; Qualifications<ul><li>Strong problem-solving and organizational skills with the ability to exercise sound judgment.</li><li>Excellent communication and customer service skills with a dedication to client satisfaction.</li><li>Strong teamwork and collaboration abilities.</li><li>Proven technical expertise in desktop support and troubleshooting.</li><li>Experience with Microsoft Office 365, Windows OS, VPN client software (e.g., Citrix), and remote desktop tools (e.g., Bomgar).</li><li>Ability to perform root cause analysis and take appropriate corrective action.</li><li>Basic understanding of networking fundamentals.</li><li>Experience with racking and mounting network and server hardware.</li><li>Strong time management and workload prioritization skills.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsApplication Question(s):<ul><li>Do you have valid work permit in Turkey?</li><li>Can you join us immediately?</li></ul>Language:<ul><li>Turkish (Required)</li><li>English (Required)</li></ul>Location:<ul><li>&#305;stanbul (Required)</li></ul>

Desktop Support Specialist

All for One

<div>
 
 Rund 3.000 Kolleg:innen, &uuml;ber 4.000 Kund:innen &ndash; und ein gemeinsames Ziel: Unternehmen wirklich voranzubringen.
 
 
 
 
 
 Wir sind All for One &ndash; f&uuml;hrender IT-, Consulting- und Service-Provider rund um SAP, und weltweit an der Spitze, wenn es um SAP-Transformationen und Cloud-L&ouml;sungen geht. Wir kennen den Mittelstand und begleiten ihn in allen Themen, die heute wirklich z&auml;hlen: von Digitalisierung und Datennutzung &uuml;ber Cybersecurity und Employee Experience bis hin zu New Work und Nachhaltigkeit. Was uns antreibt? Der Wunsch, aus Technologie echten Fortschritt zu machen. Daf&uuml;r schaffen wir ein Umfeld, in dem du Wirkung entfalten kannst &ndash; mit Projekten, die z&auml;hlen, und Menschen, die aus Ideen echten Impact machen.
 
 
 
 
 
 One world for making it all happen.
 
 
 
 
 
 Wir suchen dich f&uuml;r unseren Standort in Istanbul (Maslak) als
 
 
 
 
 
 
 Service Desk Consultant (human)
 
 
 
 
 
 
 Das macht deinen Job spannend:
 
 <ul>
 <li>
 Du bist die zentrale Anlaufstelle f&uuml;r unsere Kunden und hast immer ein offenes Ohr f&uuml;r ihre Anfragen
 </li>
 <li>
 Als Schnittstelle zwischen Servicedesk und internen 2nd- oder 3rd-Level-Support-Teams sorgst du f&uuml;r reibungslose Abl&auml;ufe
 </li>
 <li>
 Proaktiv &uuml;berwachst und sicherst du den laufenden Betrieb der Infrastrukturen - du beh&auml;ltst den &Uuml;berblick
 </li>
 <li>
 Eingehende Vorg&auml;nge wie Incidents, Probleme, Service Requests und Changes priorisierst und koordinierst du
 </li>
 </ul>
 
 
 
 
 Das erwartet dich:
 
 <ul>
 <li>
 Ein professionelles Umfeld bei einem Top-Arbeitgeber der IT-Branche
 </li>
 <li>
 Ein spannendes Aufgabengebiet in einem dynamischen und abwechslungsreichen Umfeld
 </li>
 <li>
 Viele Freir&auml;ume in der t&auml;glichen Arbeitsgestaltung (Home-Office, Vertrauensarbeitszeit)
 </li>
 <li>
 Organisierter Wissensaustausch und -aufbau mit erfahrenen Kollegen
 </li>
 <li>
 20 Tage Urlaub, kostenlose Getr&auml;nke und Obst und viele weitere gro&szlig;artige Benefits
 </li>
 </ul>
 
 
 
 
 Das zeichnet dich aus:
 
 <ul>
 <li>
 Berufserfahrung im Help Desk
 </li>
 <li>
 Service- und kundenorientiertes Denken und Handeln sowie eine gute Kommunikationsf&auml;higkeit
 </li>
 <li>
 Sehr gute Deutsch- und Englischkenntnisse mindestens auf einem B1-Niveau (Kommunikation allt&auml;glicher Themen in Wort und Schrift)
 </li>
 <li>
 Bereitschaft auch in 24/7-Schichten (vom Homeoffice) zu arbeiten
 </li>
 <li>
 Proaktive Team-Kommunikation und Probleml&ouml;sungsf&auml;higkeiten
 </li>
 <li>
 Die F&auml;higkeit, sowohl positives als auch konstruktives Feedback zu geben und anzunehmen
 </li>
 <li>
 Leben nach Werten
 </li>
 <li>
 Gute Vors&auml;tze f&uuml;r gemeinsamen Erfolg
 </li>
 <li>
 Internationale Denkweise und Fokus auf Diversit&auml;t &amp; Inklusion
 </li>
 </ul>
 
 
 
 
 Interessiert? Wir freuen uns auf deine Bewerbung!
 
 
 
 
 
 Arzu Kilic
 
 
 Expert Talent Acquisition
 
 
 Arzu.Kilic@all-for-one.com
 
</div>

Service Desk Consultant (human)

Explore 432+ Help desk technician in Istanbul this November. Find roles across top companies and apply now to boost your career.